131 Care Assistant jobs in the Philippines

JOB DESCRIPTION:

• Acts as liaison between the Customers and the Company.
• Assists with complaints, account queries, documentation, billing and payment concerns, cancellation and turnover.
• Prepares report to Customer Care Officer for the concerns received for monitoring and evaluation
• Schedules unit turnover and sends the Notice of Turnover to the Buyer within three days from the date of completely signed Unit Turnover Clearance
• Turnover schedule should be within 10 days from the date of endorsement. Makes sure the unit turnover documents are complete and correctly signed

QUALIFICATIONS:

• Candidate must possess at least Bachelor's/College Degree in Business Studies, Administration and Management or equivalent.
• With at least 1 year of working experience in the real estate company.
• Great interpersonal skills.
• Excellent communication skills.

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We are seeking a dedicated Customer Care Assistant to join our Operations Account Arisit team. In this role, you will be a vital part of our customer service call centre, handling inbound calls and service-related inquiries to ensure a seamless customer experience. You will engage with both external customers and internal stakeholders using our CRM system, supporting day-to-day operations effectively and professionally.

Key Responsibilities

• Manage a high volume of inbound calls in a contact centre environment
• Handle case and email processing via CRM system
• Book and monitor service jobs with external agents through CRM
• Actively resolve customer issues and disputes
• Process store credits and change overs in accordance with company policies
• Track freight and liaise with freight companies via Business Central
• Assist sales team with store and follow-up queries
• Support the Customer Service Manager with call centre activities

Qualifications & Skills

Required:

• Previous experience in a high-volume contact centre environment
• Strong problem-solving skills with the ability to think critically and provide solutions
• Proficient telephone and computer skills
• Excellent verbal and written communication with a professional and confident phone manner
• Ability to prioritize tasks, meet deadlines, and work independently with accuracy
• Team-oriented with a strong work ethic and flexibility
• Eagerness to learn and continuously improve

Advantageous:

• Experience working with CRM systems
• Familiarity with Microsoft 365 Business Dynamics

Job Type: Full-time

Pay: Php23, Php25,000.00 per month

Benefits:

• Additional leave
• Company Christmas gift
• Company events
• Health insurance
• Life insurance
• Opportunities for promotion
• Paid training
• Pay raise
• Promotion to permanent employee
• Staff meals provided

Work Location: In person

We are seeking a dedicated Customer Care Assistant to join our Operations Account Arisit team. In this role, you will be a vital part of our customer service call centre, handling inbound calls and service-related inquiries to ensure a seamless customer experience. You will engage with both external customers and internal stakeholders using our CRM system, supporting day-to-day operations effectively and professionally.

• Manage a high volume of inbound calls in a contact centre environment
• Handle case and email processing via CRM system
• Book and monitor service jobs with external agents through CRM
• Actively resolve customer issues and disputes
• Process store credits and change overs in accordance with company policies
• Track freight and liaise with freight companies via Business Central
• Assist sales team with store and follow-up queries
• Support the Customer Service Manager with call centre activities

Required:

• Previous experience in a high-volume contact centre environment
• Strong problem-solving skills with the ability to think critically and provide solutions
• Proficient telephone and computer skills
• Excellent verbal and written communication with a professional and confident phone manner
• Ability to prioritize tasks, meet deadlines, and work independently with accuracy
• Team-oriented with a strong work ethic and flexibility
• Eagerness to learn and continuously improve

Advantageous:

• Experience working with CRM systems
• Familiarity with Microsoft 365 Business Dynamics

About the Role

We are looking for a proactive and service-focused Customer Care Assistant to join our dynamic contact center team. You will handle high volumes of inbound calls and case-related requests, ensuring customer concerns are addressed promptly and professionally. Your contribution will directly impact customer satisfaction and service efficiency.

Key Responsibilities

• Handle high-volume inbound customer calls and email cases using a CRM system
• Book and monitor service jobs with external agents
• Assist in resolving issues and disputes professionally
• Process store credits and changeovers in line with company policy
• Track freight through Business Central and coordinate with freight partners
• Support the sales team with store-related and follow-up queries
• Provide administrative support to the Customer Service Manager as needed

Qualifications & Requirements

Required Skills:

• 1–2 years experience in a contact center or customer service environment
• Excellent verbal and written communication skills
• Strong problem-solving ability and the initiative to resolve issues independently
• High attention to detail and ability to prioritize tasks under pressure
• Proficient in basic computer and telephone operations
• Able to meet deadlines and multitask in a fast-paced setting
• Strong interpersonal skills and a confident, professional phone manner

Good to Have (Not Required):

• Experience with CRM systems (e.g., Microsoft Dynamics 365 Business Central)
• Background in service job booking or freight tracking
• Familiarity with Microsoft 365 and case management systems

Job Types: Full-time, Permanent

Pay: Php22, Php25,000.00 per month

Benefits:

• Company Christmas gift
• Company events
• Health insurance
• Life insurance
• Opportunities for promotion
• Paid training
• Pay raise
• Promotion to permanent employee
• Staff meals provided

Work Location: In person

Client Profile: This company offers IT, and Business Consulting. They have been in the industry for almost 45 years.

Position: Customer Care Assistant (Open for Fresh Graduates)

Company Industry: BPO Company

Location: Clark, Pampanga

Postal Code: 2023

Salary Offer: Php20,000-Php24,000

Work Schedule: Shifting Schedule

Work Set Up: Work Onsite

BENEFITS :

Government Mandated Benefits

HMO for Employee and 2 Free Dependents (On Day 1)

13th Month Pay

Sick Leave

Vacation Leave

Job Requirements:

Open for undergraduates

Open for Fresh Graduates

Willing to work on a shifting schedule

Willing to work fully onsite in Clark, Pampanga

Can start as soon as possible

Job Responsibilities:

Respond to customer questions and provide assistance with their inquiries.

Check customers to ensure that all issues have been fixed.

Run reports to check at common problems and grievances.

Keep up-to-date and accurate customer records.

Other task may be assigned from time to time

Recruitment Process (Online and Face to face)

Initial Interview

Second Interview

Final Interview

Job Offer

Job Type: Full-time

Pay: Php20, Php24,000.00 per month

Work Location: In person

Healthcare Account

Support customers with Health related issues— including billing concerns, service requests, and troubleshooting.

Healthcare Account

Assist patients and providers with insurance benefits, medical claims, billing, and authorizations while ensuring privacy and compassion in every interaction.

Key Responsibilities (for both accounts):

• Handle inbound calls from customers or clients.
• Provide accurate and timely information and solutions.
• Assist with billing concerns, plan details, or service issues.
• Maintain professionalism and empathy in all interactions.
• Document all customer interactions clearly and accurately.

Job Types: Full-time, Permanent

Pay: Php17, Php21,000.00 per month

Benefits:

• Additional leave
• Company Christmas gift
• Company events
• Flexible schedule
• Flextime
• Free parking
• Gym membership
• Health insurance
• On-site parking
• Opportunities for promotion
• Paid training
• Pay raise
• Promotion to permanent employee

Work Location: In person

Join Our Team & Thrive Up to ₱28K + Unbeatable Benefits Await (Virtual Interview Only)

Imagine a job where you're valued, supported, and rewarded. That's what we offer Get hired quickly with a simple phone interview and enjoy a fantastic salary of up to ₱28,000 per month, plus benefits that truly make a difference.

What Makes Us Different:

• Supportive Culture: We're a family here
• Easy Phone Interview: No need to travel
• Top-Tier Benefits: HMO with 2 free beneficiaries from day one.
• Career Growth: We invest in our employees' success.
• Flexible Options: Choose the shift and account that suits you best.
• Premium Perks: Free coffee, biscuits, retirement/life insurance, and amazing incentives.

Open Positions:

• Customer Service
• Financial
• Healthcare Account
• Telco

Ready to love your job? Send your resume today and get ready for a quick phone call

Job Types: Full-time, Permanent, Fresh graduate

Pay: Up to Php28,000.00 per month

Benefits:

• Additional leave
• Company events
• Flexible schedule
• Flextime
• Free parking
• Gym membership
• Health insurance
• Life insurance
• On-site parking
• Opportunities for promotion
• Paid training
• Pay raise

Work Location: In person

Responsible for the prompt, accurate, and effective handling of customer inquiries and concerns.

Duties and Responsibilities

1. Answers the phone, email and mobile responds to callers' inquiries, concerns, product and service requests; provides prompt feedback to callers on issues raised; follows-up on customer inquiries not immediately resolved.

2. Entertains and resolves complaints received; fields or routes customer concerns to appropriate business units that can supply the necessary information or service; monitors action taken; ensures promt resolution of concerns raised.

3. Makes outbound calls, sends texts or e-mail messages to remind of premium due dates; to remind loan payments; to advise them that their policies have lapsed and to encourage reinstatements and, in general, to conserve the businesses of policyholders.

Job Type: Full-time

Pay: Php17, Php19,000.00 per month

Benefits:

• Additional leave
• Health insurance
• Life insurance
• Opportunities for promotion
• Pay raise
• Promotion to permanent employee

Work Location: In person

Job description

• Candidate must possess at least an Associate's or Bachelor's/College Degree in any medical-related course or equivalent.
• Required language(s): English, Filipino
• At least 1 Year(s) of working experience in the related field is required for this position.
• Required Skill(s): Nursing skills, Ophthalmic Skills, Customer Service Skills, Surgical Skills
• Preferably 1-4 Yrs Experienced Employee Specialized in Healthcare - Nurse/Medical Support & Assistant or equivalent.
• Candidate must be willing to undergo Ophthalmic Care training
• Underboard/ Allied Medical also accepted for junior positions
• Willing to be assigned in Binan Laguna

Job Types: Full-time, Permanent

Pay: From Php15,000.00 per month

Benefits:

• Employee discount
• Health insurance
• Opportunities for promotion
• Promotion to permanent employee

Work Location: In person