19 Jobs in Dumaguete
Client Service Manager
Posted 1 day ago
Job Viewed
Job Description
br>Primary Responsibilities:
- Provide client account management and support functions to ensure highest level of quality and client satisfaction.
- Guide clients in strategic use of the company's offerings and develop short and long-term client retention strategies for each client.
- Act as the primary point of contact for all client interactions, working with variety of team members to ensure a timely response to all client requests.
- Present voice of the client in all internal planning sessions to ensure that designed solutions meet the client’s needs and expectations. < r>- Assess and develop internal staff relationship management skills, identify training needs and opportunities, and propose
policies or procedures that will enhance the company’s ability to deliver valuable services to our clients. < r>- Build strong working relationships with clients, stakeholders, vendors and team members through effective communication throughout the client life-cycle.
- Develop and flawlessly execute client initiatives, coordinating clients, internal resources, and third parties/vendors for delivery of defined objectives on time, on budget, within scope, and in a manner that embodies the mission and policies of the company.
- Review communications to ensure there are no violations of standards or regulations.
- Develop tools, techniques, and standardization that will ensure repeatable results, enhance company effectiveness, client satisfaction, and overall cost efficiency.
- Keep informed of industry changes, trends and best practices and assess the potential impact of these changes on the organization and the client’s business. < r>- Identify client resource needs, ensure their availability, and secure their assignment to initiatives and ongoing client demands while minimizing waste and inefficiency.
- Utilize direct client feedback to identify opportunities for efficiencies and anticipate delays or issues before impact to costs, deliverables, or client’s operations. < r>- Develop and implement repeatable and scalable solutions based on these opportunities.
Qualifications:
- Bachelor’s degree in business management, accounting, finance, or related field. < r>- 2 years of experience in client relations in financial services or related field, or combination of relevant experience and education.
- Must possess proven leadership skills with the ability to influence key decision makers and collaborate across business lines.
- Ability to communicate effectively with various audiences including executives, clients, and team members through written and verbal means.
- Solid organizational skills, ability to lead teams of various sizes, ability to focus on broader goals and project details simultaneously, and ability to multi-task effectively.
- Strong working knowledge of Microsoft Office including Microsoft Project or equivalent.
- Professional and articulate with strong attention to detail.
- Must demonstrate the following competencies: ethical conduct, proficient communication, time management, technical capacity, and thoroughness.
Physical Requirements:
- The work is of an intellectual nature. While performing the functions of this job, the employee is required to stand and sit for prolonged periods.
- Specific vision abilities required include close and medium distance vision and the ability to adjust focus.
- Must be able to hear normal sounds, distinguish sound as voice and communicate through human speech.
- This position requires the ability to operate a keyboard, computer mouse, telephone, fax, copier, writing tools, and other
standard office equipment.
- On an occasion, an employee will be asked to lift items weighing up to 35 lbs.
Client Services Manager
Posted 1 day ago
Job Viewed
Job Description
The Client Service Manager acts as the primary point of contact for key clients. CSM is responsible for managing and monitoring the overall relationship and ensuring a consistent, predictable client experience that results in highly satisfied clients while also balancing the needs of the business. br>
Primary Responsibilities
- Provide client account management and support functions to ensure highest level of
quality and client satisfaction.
- Guide clients in strategic use of the company''s offerings and develop short and long-term client
retention strategies for each client.
- Act as the primary point of contact for all client interactions, working with variety of team members to ensure a timely response to all client requests.
- Present voice of the client in all internal planning sessions to ensure that designed solutions meet the client’s needs and expectations. < r>- Assess and develop internal staff relationship management skills, identify training needs and opportunities, and propose policies or procedures that will enhance the company’s ability to deliver valuable services to our clients. < r>- Build strong working relationships with clients, stakeholders, vendors and team members through effective communication throughout the client life-cycle.
- Develop and flawlessly execute client initiatives, coordinating clients, internal resources, and third parties/vendors for delivery of defined objectives on time, on budget, within scope, and in a manner that embodies the mission and policies of the company.
- Review communications to ensure there are no violations of standards or regulations.
- Develop tools, techniques, and standardization that will ensure repeatable results, enhance company effectiveness, client satisfaction, and overall cost efficiency.
- Keep informed of industry changes, trends and best practices and assess the potential impact of these changes on the organization and the client’s business. < r>- Identify client resource needs, ensure their availability, and secure their assignment to initiatives and ongoing client demands while minimizing waste and inefficiency.
- Utilize direct client feedback to identify opportunities for efficiencies and anticipate delays or issues before impact to costs, deliverables, or client’s operations. Develop and implement repeatable and scalable solutions based on these opportunities. < r>
Position Requirements:
- Bachelor’s Degree in Business Management, accounting, finance, or related field. < r>- 2 years of experience in client relations in financial services or related field, or combination of relevant experience and education.
- Must possess proven leadership skills with the ability to influence key decision makers and collaborate across business lines.
- Ability to communicate effectively with various audiences including executives, clients, and team members through written and verbal means.
- Solid organizational skills, ability to lead teams of various sizes, ability to focus on broader goals and project details simultaneously, and ability to multi-task effectively.
- Strong working knowledge of Microsoft Office including Microsoft Project or equivalent.
- Professional and articulate with strong attention to detail.
- Must demonstrate the following competencies: ethical conduct, proficient communication, time management, technical capacity, and thoroughness.
Physical Requirements:
The work is of an intellectual nature. While performing the functions of this job, the employee is required to stand and sit for prolonged periods. Specific vision abilities required include close and medium distance vision and the ability to adjust focus. Must be able to hear normal sounds, distinguish sound as voice and communicate through human speech. This position requires the ability to operate a keyboard, computer mouse, telephone, fax, copier, writing tools, and other standard office equipment. On an occasion, an employee will be asked to lift items weighing up to 35 lbs.
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Collection Supervisor - BPO
Posted 2 days ago
Job Viewed
Job Description
LOCATION: Sibulan, Negros Oriental br>SETUP: Night shift, Onsite
JOB SUMMARY
We are seeking a motivated and experienced Collection Supervisor to lead a team of collection agents in support of a US-based collections account. The ideal candidate will have at least one year of experience in supervising a collections team within the BPO industry and have a strong understanding of US collection practices. This role requires a candidate who is willing to work or relocate to Sibulan, Negros Oriental, and is comfortable with night shifts.
QUALIFICATIONS:
- At least 1 year of experience supervising a team of collection agents supporting US collection accounts
- A Bachelor's Degree in any related field. Relevant certifications (e.g., collection management, leadership training) are a plus
- In-depth knowledge of US collection processes and regulations (FDCPA, HIPAA, etc.)
- Proficient in using collections software, CRM systems, and MS Office Suite (Excel, Word, PowerPoint)
- Ability to work in a fast-paced, target-driven environment while maintaining high standards of service quality.
- Willingness to work onsite or relocate to Sibulan, Negros Oriental.
- Willing to work night shifts to support US-based accounts
Preferred Qualifications:
- Experience in managing collections for various types of debts (e.g., credit card, auto loans, medical bills).
- Previous exposure to call center environments and knowledge of BPO operations.
- Experience in handling disputes and escalations related to US collections.
- Strong understanding of performance metrics and how to drive improvements in a team.
Social Media Specialist
Posted 2 days ago
Job Viewed
Job Description
br>Content Creation & Management
Develop and execute compelling social media campaigns across platforms (Facebook, Instagram, Twitter, LinkedIn, TikTok, YouTube).
Create and publish engaging daily content—text, image, and video—that aligns with our brand voice and values.
Moderate user-generated content and maintain community guidelines.
Strategy & Planning
Design and implement data-driven social media strategies aligned with overall business goals.
Stay current with industry trends, platform updates, and best practices.
Create editorial calendars and syndication plans for effective content distribution.
Engagement & Community Building
Monitor and respond to engagement across all platforms in real-time.
Foster a strong, interactive community by initiating and moderating discussions.
Provide prompt responses to customer queries and escalate issues as needed.
Analytics & Reporting
Track and report on key performance indicators (KPIs) to measure campaign success.
Analyze performance metrics and use insights to improve strategy.
Provide regular performance reports and actionable recommendations.
Paid Social Advertising
Develop and manage paid social campaigns on Meta (Facebook & Instagram), TikTok, LinkedIn, and YouTube.
Optimize ad performance based on analytics and ROI goals.
Collaboration
Work cross-functionally with internal teams to align content with ongoing promotions and goals.
Ensure brand consistency and tone across all digital content.
Minimum Requirements:
Proven experience as a Social Media Specialist or similar role.
Demonstrated success managing personal social media accounts with high engagement and substantial following.
Proficient in content creation, graphic design, and video editing tools (e.g., Canva, Adobe Creative Suite, CapCut).
Deep understanding of social media platforms, trends, algorithms, and tools.
Strong written and verbal communication skills.
Basic knowledge of SEO and digital marketing principles.
Ability to analyze metrics and turn data into actionable insights.
Excellent time management and multitasking abilities.
Strong interpersonal and customer service skills.
HR Director
Posted 2 days ago
Job Viewed
Job Description
LOCATION: Dumaguete br>SETUP: Day shift, Onsite
JOB DESCRIPTION
We are seeking a highly experienced and dynamic HR Director to join our client's BPO organization. The HR Director will play a key role in shaping and executing our HR strategy while ensuring that our people management practices align with the organization's goals. This position requires someone with a deep understanding of BPO operations and a proven track record in managing large teams, driving employee engagement, and working collaboratively with stakeholders.
QUALIFICATIONS
- Minimum 10 years of experience in an HR leadership role, with at least 5 years as an HR Director, preferably in BPO or shared services environments.
- Proven experience in managing HR functions at a senior level, with a strong background in talent acquisition, employee relations, performance management, and employee engagement.
- Excellent communication skills, both written and verbal, with the ability to present complex ideas and data in a clear and compelling manner.
- Strong stakeholder management skills, with a demonstrated ability to influence and collaborate with senior leadership, employees, and external partners.
- Proven expertise in people management, with the ability to lead, motivate, and develop teams.
- Adept in all facets of HR, including HR operations, employee engagement, compensation and benefits, learning & development, and organizational development.
- Experience working with US-based teams, with a strong understanding of cross-cultural dynamics and ability to manage remote or global teams.
- Strong data analysis skills, with the ability to gather, interpret, and present HR-related data to top executives for decision-making purposes.
- Ability to build and nurture relationships across departments, fostering collaboration and teamwork.
- A champion of a strong values-based culture, with a demonstrated ability to build and sustain high employee morale and performance.
- Strong strategic thinking abilities, with experience developing and implementing HR strategies that align with business goals and drive organizational success.
- Willingness to work onsite in Sibulan, Negros Oriental.
- Bachelor’s degree in Human Resources, Business Administration, or a related field. A Master’s degree or HR certification (e.g., SPHR, SHRM-SCP) is a plus.
PREFERRED ATTRIBUTES
- Experience in leading HR functions for a fast-paced, large-scale BPO operation.
- Strong understanding of HR technologies and HRIS systems to improve operational efficiency.
- Experience with employee engagement surveys, performance management systems, and succession planning tools.
- Knowledge of labor laws and compliance regulations in both the Philippines and the United States.
Director of Global Collections Operation (BPO)
Posted 2 days ago
Job Viewed
Job Description
LOCATION: Sibulan, Negros Oriental br>SETUP: Mid shift, Onsite
JOB DESCRIPTION
The Director of Global Collections Operation is responsible for the creation, development and implementation of global strategies that ensure effective collection results. This role is considered as agile and a thought leader requiring an innovative approach and the ability to drive industry-leading strategies that are transformative to our global collections operations. This can be accomplished through digitalization, process automation, updated tactics, and new ideas to achieve economies of scale and efficiency. This includes day-to-day operations of the teams across our global sites, analysis of our current strategies and recommendation of changes based on internal and external environmental factors. Adherence to all relevant laws and regulations as well as considering client’s needs is necessary. < r>
QUALIFICATIONS
- Bachelor's degree in Business Administration, Analytics, Marketing, or related field or a combination of education and experience.
- Willing to work onsite or relocate in Sibulan, Negros Oriental
- 7+ year with experience in credit card collections in a non/sub-prime environment
- 5-10 experience directly related to the primary responsibilities listed and inclusive of leadership roles and corporation experience
- Demonstrated ability to communicate effectively and constructively in writing and verbally with all levels of employees while exhibiting strong judgement and diplomacy
- Demonstrate a passion for driving decisions and executing strategies in a fluid environment
- Master knowledge of collection techniques (auto dialer strategies, negotiation tactics, various voice, and non-voice strategies)
- Extensive knowledge of state and federal regulations (credit reporting, OCA, FDCPA, Reg F, UDAAP, etc.)
- Flawless blend of business knowledge, strong analytical acumen, problem-solving, coaching, mentoring and tracking of results
Entry Level - Software Developer for our 2-year Residency Program
Posted 2 days ago
Job Viewed
Job Description
br>We seek passionate individuals who thrive in challenging environments. Our program demands dedication, a strong work ethic, and a sharp mind.
Our Recruitment Practice:
At ASG Platform, we believe in equal opportunities for all, regardless of educational background, or experience. We seek individuals who possess the talent and potential to excel.
We follow a strictly skill-based hiring process, where candidates' skills and talents are prioritized over their formal experience. This requires a more in-depth evaluation of each candidate's abilities but ensures a fair and effective hiring process. If you're up to the task, the rewards are incredible.
About the Role:
You will undergo our intense 2-year residency program focused on programming while receiving compensation. Upon completing the residency program and becoming a seasoned developer, you will collaborate with our Senior Developers to build apps for our customers.
Here's What Awaits You:
Skill-Based Selection: We prioritize your potential over experience. Our challenging recruitment process focuses on assessing your raw talent and problem-solving abilities. This is only for those who are up for the challenge.
Paid Learning: Get paid to hone your skills! Successfully complete our rigorous assessment and project, and you'll receive a monthly allowance ranging from 32,000 to 35,000 PHP while you train.
Expert Mentorship: Our seasoned developers will invest their time in guiding and supporting you throughout the program.
Performance-Based Growth: Show us your skills! As you progress, your allowance increases – reaching up to 100,000 PHP per month by program completion. < r>Full-Time Opportunity: Once the program is completed, you’ll transition to a full-time developer contract and collaborate with our team to create cutting edge applications. < r>
Responsibilities:
Collaborate with Senior Developers and cross-functional teams to design and develop high-quality software solutions.
Write clean, maintainable code that meets coding standards and best practices.
Participate in code reviews and provide constructive feedback to team members.
Troubleshoot and debug complex software issues to ensure optimal performance and reliability.
Stay up-to-date with emerging technologies and industry trends to drive innovation and continuous improvement.
WHO ARE WE?
At ASG, we specialize in developing some of the most advanced AI-based applications for some of the largest and most well-known companies in the world, including Coca-Cola, Home Depot, Aetna Healthcare, and dozens of others. Our cutting-edge projects require exceptional programming skills, and we are committed to helping our team reach new heights.
We believe in nurturing talent and offer a unique two-year residency program designed to transform promising candidates into the top 1% of developers globally. Our program provides extensive training and hands-on experience, equipping our team with the expertise needed to excel in the most challenging and rewarding projects.
Join us at ASG and become part of a team that is pushing the boundaries of technology and innovation.
Who We Are Looking For:
SMART Individuals: We do NOT require any prior FORMAL job experience, but prior programming experience is a MUST (e.g., school, bootcamps, or self-learning).
Curiosity: A love for learning and a drive to explore new technologies.
Problem-Solving: The ability to tackle challenges creatively and find solutions.
Work Ethic & Discipline: A strong work ethic is essential because you will be learning new things that require mental fortitude and dedication to continuous improvement. Adaptable individuals who thrive in a fast-paced, dynamic work environment.
Talent in Programming: An understanding of software development principles, design patterns, and architecture.
Team Player: Excellent communicators and collaborators who work effectively in a team environment.
Benefits:
Permanent work from home.
Work-life balance.
Paid time off upon regularization.
Monthly food and entertainment vouchers (for tenured employees).
HMO (upon reaching the 12-month period).
2nd internet connection (upon reaching the 12-month period).
Ready to prove yourself?
Apply today and embark on your developer journey with us! This opportunity is for those who are SMART, have programming experience, and are ready for a mental challenge and competitiveness. Our skill-based recruitment means the assessment will be tough and is only for those who are truly up for the challenge. A strong work ethic is required because you will be learning new things that demand mental fortitude.
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Global Procurement Specialist
Posted 4 days ago
Job Viewed
Job Description
Shift: Day shift br>
Position Requirements:
• Bachelor’s degree preferred
• Proven track record of negotiating contracts and achieving cost savings in procurement activities. < r>• Strong understanding of procurement processes, sourcing strategies and supplier management principles. < r>• Excellent communication, negotiation and interpersonal skills with the ability to build < r>relationships and collaborate effectively with internal and external stakeholders.
• Analytical mindset with the ability to conduct market research, analyze data and make data driven decisions. < r>
Physical Requirements:
- The work is of an intellectual nature. While performing the functions of this job, the employee is required to stand and sit for prolonged periods.
- Specific vision abilities required include close and medium distance vision and the ability to adjust focus.
- Must be able to hear normal sounds, distinguish sound as voice and communicate through human speech.
- This position requires the ability to operate a computer, keyboard, computer mouse, cell phone, tablet, fax, copier, writing tools, and other standard office equipment.
- On an occasion, an employee will be asked to lift items weighing up to 35 lbs.
Job Description:
We are seeking a highly skilled Global Vendor Operations to manage procurement activities for our operations in the Philippines, India, Baja and the USA. The ideal candidate will be responsible for sourcing, negotiating and purchasing goods and services to ensure efficient and cost-effective procurement processes. This role requires strong communication skills, strategic thinking and the ability to collaborate with various stakeholders to meet the organization’s procurement needs. < r>
Primary Responsibilities:
• Develop and implement procurement strategies aligned with the organizational objectives for Philippines, India, Baja and USA operations. < r>• Source suppliers and manage supplier relationships to ensure high-quality products and services are delivered on time and within budget. < r>• Negotiate contracts, pricing, and terms with suppliers to achieve cost savings and favorable terms for the organization. < r>• Collaborate with internal stakeholders, including finance, operations, and legal teams to understand procurement needs and requirements. < r>• Conduct market research and analysis to identify potential suppliers, assess market trends, and benchmark pricing. < r>• Manage the procurement process from requisition to purchase order issuance, ensuring compliance with company policies and procedures. < r>• Monitor and evaluate supplier performance, address any issues or discrepancies, and implement corrective actions as needed. < r>• Identify opportunities for process improvements and cost optimization within the procurement function. < r>• Stay updated on industry best practices, regulations, and trends in procurement to drive continuous improvement and innovation. < r>• Prepare and present reports and analysis on procurement activities, including savings, supplier performance, and key metrics to Manager.
HR Director
Posted 6 days ago
Job Viewed
Job Description
LOCATION: Dumaguete br>SETUP: Day shift, Onsite
Key Responsibilities:
- Lead and oversee all HR functions including recruitment, employee relations, talent development, performance management, compensation & benefits, compliance, and HR operations.
- Develop and implement HR strategies and initiatives that are aligned with the overall business goals, ensuring that HR practices are efficient, effective, and sustainable.
- Provide leadership, mentorship, and support to the HR team, ensuring that departmental goals and objectives are met while fostering a high-performance culture.
- Cultivate and champion a strong values-based culture to drive employee engagement, morale, and performance, promoting a healthy work environment for all employees.
- Develop and maintain strong relationships with internal and external stakeholders, including senior leadership, department heads, and US counterparts, ensuring seamless communication and collaboration.
- Utilize data analytics to assess, monitor, and improve HR metrics, including employee satisfaction, retention, and performance. Present key insights and reports to top executives.
- Oversee the development and implementation of training programs, leadership development initiatives, and succession planning to ensure talent pipeline readiness and employee growth.
- Lead HR efforts to foster diversity, equity, and inclusion across all levels of the organization.
- Work closely with US counterparts and manage cross-cultural HR practices, aligning company policies and procedures with global standards.
- Ensure compliance with local labor laws, regulatory requirements, and industry standards in all HR functions.
- Provide expert advice and support to management and employees on HR-related matters, helping to resolve complex issues and conflicts in a timely and professional manner.
- Participate in the development of HR budgets and manage departmental spending.
Qualifications:
- Minimum 10 years of experience in an HR leadership role, with at least 5 years as an HR Director, preferably in BPO or shared services environments.
- Proven experience in managing HR functions at a senior level, with a strong background in talent acquisition, employee relations, performance management, and employee engagement.
- Excellent communication skills, both written and verbal, with the ability to present complex ideas and data in a clear and compelling manner.
- Strong stakeholder management skills, with a demonstrated ability to influence and collaborate with senior leadership, employees, and external partners.
- Proven expertise in people management, with the ability to lead, motivate, and develop teams.
- Adept in all facets of HR, including HR operations, employee engagement, compensation and benefits, learning & development, and organizational development.
- Experience working with US-based teams, with a strong understanding of cross-cultural dynamics and ability to manage remote or global teams.
- Strong data analysis skills, with the ability to gather, interpret, and present HR-related data to top executives for decision-making purposes.
- Ability to build and nurture relationships across departments, fostering collaboration and teamwork.
- A champion of a strong values-based culture, with a demonstrated ability to build and sustain high employee morale and performance.
- Strong strategic thinking abilities, with experience developing and implementing HR strategies that align with business goals and drive organizational success.
- Willingness to work onsite in Sibulan, Negros Oriental.
- Bachelor’s degree in Human Resources, Business Administration, or a related field. A Master’s degree or HR certification (e.g., SPHR, SHRM-SCP) is a plus.
Preferred Skills:
- Experience in leading HR functions for a fast-paced, large-scale BPO operation.
- Strong understanding of HR technologies and HRIS systems to improve operational efficiency.
- Experience with employee engagement surveys, performance management systems, and succession planning tools.
- Knowledge of labor laws and compliance regulations in both the Philippines and the United States.
Global Procurement Specialist
Posted 8 days ago
Job Viewed
Job Description
Shift: Day shift br>
Position Requirements:
• Bachelor’s degree preferred
• Proven track record of negotiating contracts and achieving cost savings in procurement activities. < r>• Strong understanding of procurement processes, sourcing strategies and supplier management principles. < r>• Excellent communication, negotiation and interpersonal skills with the ability to build < r>relationships and collaborate effectively with internal and external stakeholders.
• Analytical mindset with the ability to conduct market research, analyze data and make data driven decisions. < r>
Physical Requirements:
- The work is of an intellectual nature. While performing the functions of this job, the employee is required to stand and sit for prolonged periods.
- Specific vision abilities required include close and medium distance vision and the ability to adjust focus.
- Must be able to hear normal sounds, distinguish sound as voice and communicate through human speech.
- This position requires the ability to operate a computer, keyboard, computer mouse, cell phone, tablet, fax, copier, writing tools, and other standard office equipment.
- On an occasion, an employee will be asked to lift items weighing up to 35 lbs.
Job Description:
We are seeking a highly skilled Global Vendor Operations to manage procurement activities for our operations in the Philippines, India, Baja and the USA. The ideal candidate will be responsible for sourcing, negotiating and purchasing goods and services to ensure efficient and cost-effective procurement processes. This role requires strong communication skills, strategic thinking and the ability to collaborate with various stakeholders to meet the organization’s procurement needs. < r>
Primary Responsibilities:
• Develop and implement procurement strategies aligned with the organizational objectives for Philippines, India, Baja and USA operations. < r>• Source suppliers and manage supplier relationships to ensure high-quality products and services are delivered on time and within budget. < r>• Negotiate contracts, pricing, and terms with suppliers to achieve cost savings and favorable terms for the organization. < r>• Collaborate with internal stakeholders, including finance, operations, and legal teams to understand procurement needs and requirements. < r>• Conduct market research and analysis to identify potential suppliers, assess market trends, and benchmark pricing. < r>• Manage the procurement process from requisition to purchase order issuance, ensuring compliance with company policies and procedures. < r>• Monitor and evaluate supplier performance, address any issues or discrepancies, and implement corrective actions as needed. < r>• Identify opportunities for process improvements and cost optimization within the procurement function. < r>• Stay updated on industry best practices, regulations, and trends in procurement to drive continuous improvement and innovation. < r>• Prepare and present reports and analysis on procurement activities, including savings, supplier performance, and key metrics to Manager.