26 Jobs in Dumaguete

HR DIRECTOR
LOCATION: Dumaguete br>SETUP: Day shift, Onsite

JOB DESCRIPTION
We are seeking a highly experienced and dynamic HR Director to join our client's BPO organization. The HR Director will play a key role in shaping and executing our HR strategy while ensuring that our people management practices align with the organization's goals. This position requires someone with a deep understanding of BPO operations and a proven track record in managing large teams, driving employee engagement, and working collaboratively with stakeholders.

QUALIFICATIONS
- Minimum 10 years of experience in an HR leadership role, with at least 5 years as an HR Director, preferably in BPO or shared services environments.
- Proven experience in managing HR functions at a senior level, with a strong background in talent acquisition, employee relations, performance management, and employee engagement.
- Excellent communication skills, both written and verbal, with the ability to present complex ideas and data in a clear and compelling manner.
- Strong stakeholder management skills, with a demonstrated ability to influence and collaborate with senior leadership, employees, and external partners.
- Proven expertise in people management, with the ability to lead, motivate, and develop teams.
- Adept in all facets of HR, including HR operations, employee engagement, compensation and benefits, learning & development, and organizational development.
- Experience working with US-based teams, with a strong understanding of cross-cultural dynamics and ability to manage remote or global teams.
- Strong data analysis skills, with the ability to gather, interpret, and present HR-related data to top executives for decision-making purposes.
- Ability to build and nurture relationships across departments, fostering collaboration and teamwork.
- A champion of a strong values-based culture, with a demonstrated ability to build and sustain high employee morale and performance.
- Strong strategic thinking abilities, with experience developing and implementing HR strategies that align with business goals and drive organizational success.
- Willingness to work onsite in Sibulan, Negros Oriental.
- Bachelor’s degree in Human Resources, Business Administration, or a related field. A Master’s degree or HR certification (e.g., SPHR, SHRM-SCP) is a plus.
PREFERRED ATTRIBUTES
- Experience in leading HR functions for a fast-paced, large-scale BPO operation.
- Strong understanding of HR technologies and HRIS systems to improve operational efficiency.
- Experience with employee engagement surveys, performance management systems, and succession planning tools.
- Knowledge of labor laws and compliance regulations in both the Philippines and the United States.

DIRECTOR OF GLOBAL COLLECTIONS OPERATION (BPO)
LOCATION: Sibulan, Negros Oriental br>SETUP: Mid shift, Onsite

JOB DESCRIPTION
The Director of Global Collections Operation is responsible for the creation, development and implementation of global strategies that ensure effective collection results. This role is considered as agile and a thought leader requiring an innovative approach and the ability to drive industry-leading strategies that are transformative to our global collections operations. This can be accomplished through digitalization, process automation, updated tactics, and new ideas to achieve economies of scale and efficiency. This includes day-to-day operations of the teams across our global sites, analysis of our current strategies and recommendation of changes based on internal and external environmental factors. Adherence to all relevant laws and regulations as well as considering client’s needs is necessary. < r>
QUALIFICATIONS
- Bachelor's degree in Business Administration, Analytics, Marketing, or related field or a combination of education and experience.
- Willing to work onsite or relocate in Sibulan, Negros Oriental
- 7+ year with experience in credit card collections in a non/sub-prime environment
- 5-10 experience directly related to the primary responsibilities listed and inclusive of leadership roles and corporation experience
- Demonstrated ability to communicate effectively and constructively in writing and verbally with all levels of employees while exhibiting strong judgement and diplomacy
- Demonstrate a passion for driving decisions and executing strategies in a fluid environment
- Master knowledge of collection techniques (auto dialer strategies, negotiation tactics, various voice, and non-voice strategies)
- Extensive knowledge of state and federal regulations (credit reporting, OCA, FDCPA, Reg F, UDAAP, etc.)
- Flawless blend of business knowledge, strong analytical acumen, problem-solving, coaching, mentoring and tracking of results

Network Engineer
br>Work Arrangement: On-site
Schedule: Rotating Shift
Location: Sibulan, Negros Oriental
Employment Type: Full time
Salary: Php 45,000 to Php 60,000

About the Role:
The Network Engineer is responsible for designing, maintaining, and ensuring the reliability of networking systems across all company locations. This includes implementing hardware and software upgrades, configuring routing protocols (OSPF, BGP, EBGP), managing network security, and optimizing performance. The role also involves resolving FortiGate Firewall issues, maintaining server and network availability, and ensuring compliance with internal and client SLAs.

Key Responsibilities:
● Design, implement, and maintain network equipment and software-defined network layouts < r> ● Perform hardware and software upgrades to optimize performance < r> ● Configure and maintain routing protocols, including OSPF, BGP, and EBGP < r> ● Ensure server systems and networks meet availability, performance, and capacity requirements < r> ● Configure automatic backups for all networking equipment and configurations < r> ● Troubleshoot and resolve FortiGate Firewall issues < r> ● Manage operational service levels, including SLAs, documentation, tracking, and reporting < r>
Qualifications:
● Bachelor’s degree in Computer Science or related discipline, or equivalent experience
● Proficiency in configuring Firewall ACLs, VPNs, OSPF, EBGP, iBGP for FortiGate, networking gear, and VMware NSX < r> ● Strong project design, analysis, and planning skills < r> ● Ability to collaborate effectively with vendors, internal teams, and clients < r> ● Expert knowledge of networking principles, protocols, and technologies (TCP/IP, routing and switching, MPLS, SD-WAN, network security) < r> ● Relevant certifications (e.g., CCIE, JNCIE, CISSP) are highly desirable < r> ● Strong written and verbal communication skills < r> ● Ability to work effectively under pressure and adapt to changing environments < r> ● Sound decision-making and time management skills < r>
Candidates with attached CV and relevant experience will be considered for a phone interview.

POSITION TITLE: Global Vendor Operations (Global Procurement Specialist)
WORK LOCATION: Sibulan, Negros Oriental br> WORK SETUP: Onsite
WORK SCHEDULE: Day Shift

QUALIFICATIONS
-Bachelor’s degree preferred < r> -At least 5 years of experience in procurement, sourcing or supply chain management with a focus on global procurement
-Proven track record of negotiating contracts and achieving cost savings in procurement activities
-Strong understanding of procurement processes, sourcing strategies and supplier management principles
-Excellent communication, negotiation and interpersonal skills with the ability to build relationships and collaborate effectively with internal and external stakeholders
-Analytical mindset with the ability to conduct market research, analyze data and make data-driven decisions

RESPONSIBILITIES/DUTIES
-Develop and implement procurement strategies aligned with the organizational objectives for Philippines, India, Baja and USA operations
-Source suppliers and manage supplier relationships to ensure high-quality products and services are delivered on time and within budget
-Negotiate contracts, pricing, and terms with suppliers to achieve cost savings and favorable terms for the organization
-Collaborate with internal stakeholders, including finance, operations, and legal teams to understand procurement needs and requirements
-Conduct market research and analysis to identify potential suppliers, assess market trends, and benchmark pricing
-Manage the procurement process from requisition to purchase order issuance, ensuring compliance with company policies and procedures
-Monitor and evaluate supplier performance, address any issues or discrepancies, and implement corrective actions as needed
-Identify opportunities for process improvements and cost optimization within the procurement function
-Stay updated on industry best practices, regulations, and trends in procurement to drive continuous improvement and innovation
-Prepare and present reports and analysis on procurement activities, including savings, supplier performance, and key metrics to Manager
-Perform other duties as assigned, with understanding that responsibilities may change at any time without notice

PHYSICAL REQUIREMENTS
-The work involves intellectual tasks requiring standing and sitting for prolonged periods
-Specific vision abilities include close and medium distance vision and ability to adjust focus
-Must be able to hear normal sounds, distinguish voice, and communicate through speech
-Position requires operation of computer, keyboard, mouse, phone, tablet, fax, copier, and other standard office equipment
-Occasionally required to lift items weighing up to 35 lbs

HR DIRECTOR
LOCATION: Dumaguete br>SETUP: Day shift, Onsite

Key Responsibilities:
- Lead and oversee all HR functions including recruitment, employee relations, talent development, performance management, compensation & benefits, compliance, and HR operations.
- Develop and implement HR strategies and initiatives that are aligned with the overall business goals, ensuring that HR practices are efficient, effective, and sustainable.
- Provide leadership, mentorship, and support to the HR team, ensuring that departmental goals and objectives are met while fostering a high-performance culture.
- Cultivate and champion a strong values-based culture to drive employee engagement, morale, and performance, promoting a healthy work environment for all employees.
- Develop and maintain strong relationships with internal and external stakeholders, including senior leadership, department heads, and US counterparts, ensuring seamless communication and collaboration.
- Utilize data analytics to assess, monitor, and improve HR metrics, including employee satisfaction, retention, and performance. Present key insights and reports to top executives.
- Oversee the development and implementation of training programs, leadership development initiatives, and succession planning to ensure talent pipeline readiness and employee growth.
- Lead HR efforts to foster diversity, equity, and inclusion across all levels of the organization.
- Work closely with US counterparts and manage cross-cultural HR practices, aligning company policies and procedures with global standards.
- Ensure compliance with local labor laws, regulatory requirements, and industry standards in all HR functions.
- Provide expert advice and support to management and employees on HR-related matters, helping to resolve complex issues and conflicts in a timely and professional manner.
- Participate in the development of HR budgets and manage departmental spending.

Qualifications:
- Minimum 10 years of experience in an HR leadership role, with at least 5 years as an HR Director, preferably in BPO or shared services environments.
- Proven experience in managing HR functions at a senior level, with a strong background in talent acquisition, employee relations, performance management, and employee engagement.
- Excellent communication skills, both written and verbal, with the ability to present complex ideas and data in a clear and compelling manner.
- Strong stakeholder management skills, with a demonstrated ability to influence and collaborate with senior leadership, employees, and external partners.
- Proven expertise in people management, with the ability to lead, motivate, and develop teams.
- Adept in all facets of HR, including HR operations, employee engagement, compensation and benefits, learning & development, and organizational development.
- Experience working with US-based teams, with a strong understanding of cross-cultural dynamics and ability to manage remote or global teams.
- Strong data analysis skills, with the ability to gather, interpret, and present HR-related data to top executives for decision-making purposes.
- Ability to build and nurture relationships across departments, fostering collaboration and teamwork.
- A champion of a strong values-based culture, with a demonstrated ability to build and sustain high employee morale and performance.
- Strong strategic thinking abilities, with experience developing and implementing HR strategies that align with business goals and drive organizational success.
- Willingness to work onsite in Sibulan, Negros Oriental.
- Bachelor’s degree in Human Resources, Business Administration, or a related field. A Master’s degree or HR certification (e.g., SPHR, SHRM-SCP) is a plus.
Preferred Skills:
- Experience in leading HR functions for a fast-paced, large-scale BPO operation.
- Strong understanding of HR technologies and HRIS systems to improve operational efficiency.
- Experience with employee engagement surveys, performance management systems, and succession planning tools.
- Knowledge of labor laws and compliance regulations in both the Philippines and the United States.

Location: Onsite – Sibulan, Negros Oriental, Philippines/ Must be willing to relocate
Department: Strategy / Transformation Office br>Reports To: Executive Leadership
Employment Type: Full-Time | Senior Leadership Role

Position Overview:
We are seeking a strategic, innovative, and digitally-driven Business Transformation Director to lead our global transformation initiatives. This newly created role will be instrumental in building a transformation office from the ground up, while spearheading programs that drive efficiency, innovation, and enhanced service delivery across our global operations in the US, Mexico, India, and the Philippines.

The ideal candidate brings deep expertise in business transformation, digital technologies, RPA, and operational strategy within a financial services context. This individual must be comfortable navigating ambiguity and leading change in a fast-paced BPO environment.

Key Responsibilities:
- Strategize, lead, and oversee business transformation programs aligned with long-term company goals.
- Build a new transformation department, including structure, team development, and governance models.
- Lead cross-functional, global teams to identify and implement process improvements and operational enhancements.
- Drive adoption of digital technologies, including Robotic Process Automation (RPA), AI, and business intelligence.
- Establish a culture of continuous improvement by embedding Lean, Six Sigma, and Agile methodologies.
- Partner with C-suite leaders, regional heads, and functional units (e.g., Technology, Risk, Compliance, Finance) to execute transformation roadmaps.
- Monitor performance and success metrics using data analytics, KPIs, and predictive insights.
- Foster stakeholder engagement and change adoption at all organizational levels.
- Promote innovation and behavioral science strategies to support cultural and organizational transformation.
- Identify, evaluate, and mitigate risks associated with transformation initiatives.

Required Qualifications & Experience:
- Bachelor’s degree or higher in Business, Management, or a related field; equivalent experience may be considered. < r>- 10+ years of experience in business transformation, process improvement, or operational strategy within financial services.
- Demonstrated success in leading large-scale transformation programs in global or multi-regional settings.
- Hands-on experience with RPA platforms and digital automation technologies.
- Deep understanding of AI technologies such as machine learning, NLP, and data science.
- Strong knowledge of change management methodologies (e.g., PROSCI, ADKAR).
- Experience working in BPO or shared services environments.
- Excellent communication and stakeholder management skills with the ability to influence at C-level.

Preferred Qualifications:
- Lean Six Sigma (Black Belt) or Agile certification.
- Experience implementing emerging technologies in customer operations.
- Exposure to behavioral science, organizational psychology, or culture change initiatives.
- Track record of innovation in customer experience and service delivery.
- Experience working with global platforms and tools such as:
Northridge (Loan System)
LPC (Lease System)
NICE (Call Center Platform)
Call Miner (Quality Assurance System)
ClickUp (Work Management)
FiServ (Card Operations)

Soft Skills & Leadership Qualities:
- Strategic thinker and visionary leader
- High adaptability to change and ambiguity
- Strong decision-making and analytical skills
- Excellent mentoring, coaching, and people development abilities
- Energetic, forward-thinking, and results-oriented

Physical Requirements:
- Must be able to sit or stand for extended periods.
- Close and medium-distance vision, hearing, and verbal communication required.
- Occasionally required to lift items weighing up to 35 lbs.
- Ability to use standard office tools such as a computer, mouse, keyboard, printer, and phone.

Additional Notes:
This job description outlines the primary duties and responsibilities of the position. Responsibilities may evolve based on business needs and organizational strategy.

Job Description: HR Director - BPO Company
br>Position Overview:
We are seeking a highly experienced and dynamic HR Director to join our client's BPO organization. The HR Director will play a key role in shaping and executing our HR strategy while ensuring that our people management practices align with the organization's goals. This position requires someone with a deep understanding of BPO operations and a proven track record in managing large teams, driving employee engagement, and working collaboratively with stakeholders.

Key Responsibilities:
- Lead and oversee all HR functions including recruitment, employee relations, talent development, performance management, compensation & benefits, compliance, and HR operations.
- Develop and implement HR strategies and initiatives that are aligned with the overall business goals, ensuring that HR practices are efficient, effective, and sustainable.
- Provide leadership, mentorship, and support to the HR team, ensuring that departmental goals and objectives are met while fostering a high-performance culture.
- Cultivate and champion a strong values-based culture to drive employee engagement, morale, and performance, promoting a healthy work environment for all employees.
- Develop and maintain strong relationships with internal and external -stakeholders, including senior leadership, department heads, and US counterparts, ensuring seamless communication and collaboration.
- Utilize data analytics to assess, monitor, and improve HR metrics, including employee satisfaction, retention, and performance. Present key insights and reports to top executives.
- Oversee the development and implementation of training programs, leadership development initiatives, and succession planning to ensure talent pipeline readiness and employee growth.
- Lead HR efforts to foster diversity, equity, and inclusion across all levels of the organization.
- Work closely with US counterparts and manage cross-cultural HR practices, aligning company policies and procedures with global standards.
- Ensure compliance with local labor laws, regulatory requirements, and industry standards in all HR functions.
- Provide expert advice and support to management and employees on HR-related matters, helping to resolve complex issues and conflicts in a timely and professional manner.
- Participate in the development of HR budgets and manage departmental spending.

Qualifications:
- Minimum 10 years of experience in an HR leadership role, with at least 5 years as an HR Director, preferably in BPO or shared services environments.
- Proven experience in managing HR functions at a senior level, with a strong background in talent acquisition, employee relations, performance management, and employee engagement.
- Excellent communication skills, both written and verbal, with the ability to present complex ideas and data in a clear and compelling manner.
- Strong stakeholder management skills, with a demonstrated ability to influence and collaborate with senior leadership, employees, and external partners.
- Proven expertise in people management, with the ability to lead, motivate, and develop teams.
- Adept in all facets of HR, including HR operations, employee engagement, compensation and benefits, learning & development, and organizational development.
- Experience working with US-based teams, with a strong understanding of cross-cultural dynamics and ability to manage remote or global teams.
- Strong data analysis skills, with the ability to gather, interpret, and present HR-related data to top executives for decision-making purposes.
- Ability to build and nurture relationships across departments, fostering collaboration and teamwork.
- A champion of a strong values-based culture, with a demonstrated ability to build and sustain high employee morale and performance.
- Strong strategic thinking abilities, with experience developing and implementing HR strategies that align with business goals and drive organizational success.
- Willingness to work onsite in Negros Oriental.
- Bachelor’s degree in Human Resources, Business Administration, or a related field. A Master’s degree or HR certification (e.g., SPHR, SHRM-SCP) is a plus.
Preferred Skills:
- Experience in leading HR functions for a fast-paced, large-scale BPO operation.
- Strong understanding of HR technologies and HRIS systems to improve operational efficiency.
- Experience with employee engagement surveys, performance management systems, and succession planning tools.
- Knowledge of labor laws and compliance regulations in both the Philippines and the United States.

Work Environment:
- Full-time, onsite position based in Dumaguete.
- Competitive salary and benefits package.
- Opportunity to work with an international team and collaborate with US counterparts.
- A values-driven, high-performance company culture committed to employee well-being and success.

The Director of Global Collections Operation is responsible for the creation, development and implementation of global strategies that ensure effective collection results. This role is considered as agile and a thought leader requiring an innovative approach and the ability to drive industry-leading strategies that are transformative to our global collections operations. This can be accomplished through digitalization, process automation, updated tactics, and new ideas to achieve economies of scale and efficiency. This includes day-to-day operations of the teams across our global sites, analysis of our current strategies and recommendation of changes based on internal and external environmental factors. Adherence to all relevant laws and regulations as well as considering client’s needs is necessary.
br>
Primary Responsibilities


Create, implement and monitor new and improved strategies for collection performance efficiency

Lead an international team through day to day operations across global enterprise including staffing, training, and performance management

Develop and maintain strong relationships with the clients focusing in high levels of client satisfaction

Collaborate with other departments to ensure seamless integration of collection activities with other business units

Work closely with Communication Strategy Department in the development and implementation of collection campaigns and initiatives including the use of technology and business intelligence improve performance

Ensure unit meets all performance metrics and targets. Abel to quickly pivot to meet established goals

Ensure the unit remains current with industry developments and best practices, as well as customer behavior in the current financial or related industry environment

Ability to work under pressure and manage multiple priorities in a fast-paced environment

Provide frequent reports on collection performance to internal, external clients, and management, identifying trends and recommending strategy for improvement

Attend industry-specific events, conferences and/or meetings to continue to deepen expertise in trends, regulations and relevant competitors

Develop, implement and maintain policies and procedures for the collection process, ensuring compliance with all related laws and regulations

Primary Requirements

Bachelor's degree in Business Administration, Analytics, Marketing, or related field or a combination of education and experience.

Willing to work onsite or relocate in Sibulan, Negros Oriental
7+ year with experience in credit card collections in a non/sub-prime environment

5-10 experience directly related to the primary responsibilities listed and inclusive of leadership roles and corporation experience

Demonstrated ability to communicate effectively and constructively in writing and verbally with all levels of employees while exhibiting strong judgement and diplomacy

Demonstrate a passion for driving decisions and executing strategies in a fluid environment

Master knowledge of collection techniques (auto dialer strategies, negotiation tactics, various voice, and non-voice strategies)

Extensive knowledge of state and federal regulations (credit reporting, OCA, FDCPA, Reg F, UDAAP, etc.)

Flawless blend of business knowledge, strong analytical acumen, problem-solving, coaching, mentoring and tracking of results

Collection Supervisor (BPO)
Location: Sibulan, Negros Oriental, Philippines br>Job Type: Full-Time
Industry: BPO (Business Process Outsourcing)
Shift: Night Shift (US Collection Account Support)

Job Summary:
We are seeking a motivated and experienced Collection Supervisor to lead a team of collection agents in support of a US-based collections account. The ideal candidate will have at least one year of experience in supervising a collections team within the BPO industry and have a strong understanding of US collection practices. This role requires a candidate who is willing to work or relocate to Sibulan, Negros Oriental, and is comfortable with night shifts.

Key Responsibilities:
Supervise and manage a team of collection agents to meet performance targets and KPIs for US collections accounts.
Monitor and review team performance, including calls, follow-ups, and collection rates, ensuring adherence to company policies and procedures.
Provide coaching, feedback, and ongoing training to improve team performance and enhance customer service skills.
Develop and implement strategies to ensure collections goals are met, and delinquent accounts are resolved efficiently.
Handle escalated calls and complex customer inquiries, ensuring that resolutions are reached promptly and professionally.
Conduct regular performance reviews with agents, providing actionable feedback and guidance to foster continuous improvement.
Generate daily, weekly, and monthly reports on collection results, agent performance, and key metrics.
Ensure compliance with all regulatory requirements and industry standards related to collections.
Collaborate with internal departments (e.g., quality assurance, training, HR) to address any team-related issues or challenges.
Maintain a positive and productive work environment, ensuring high morale and team engagement.

Qualifications:
Minimum Experience: At least 1 year of experience supervising a team of collection agents supporting US collection accounts.
Educational Background: A Bachelor's Degree in any related field. Relevant certifications (e.g., collection management, leadership training) are a plus.

Skills & Abilities:
Strong leadership and team management skills, with the ability to motivate and guide a diverse team.
Excellent verbal and written communication skills in English.
In-depth knowledge of US collection processes and regulations (FDCPA, HIPAA, etc.).
Proven ability to handle difficult customer situations with professionalism and tact.
Strong problem-solving skills and the ability to make decisions independently.
Proficient in using collections software, CRM systems, and MS Office Suite (Excel, Word, PowerPoint).
Ability to work in a fast-paced, target-driven environment while maintaining high standards of service quality.
Willingness to work onsite or relocate to Sibulan, Negros Oriental.
Willing to work night shifts to support US-based accounts.

Preferred Qualifications:
Experience in managing collections for various types of debts (e.g., credit card, auto loans, medical bills).
Previous exposure to call center environments and knowledge of BPO operations.
Experience in handling disputes and escalations related to US collections.
Strong understanding of performance metrics and how to drive improvements in a team.