What Jobs are available for Bpo in Dumaguete?

About Us

Voyager Tennis is an industry-leading organization committed to delivering exceptional racquet sports programs and services across multiple locations in Sydney, Gold Coast, Melbourne, and Singapore. We pride ourselves on excellence, a growth mindset, and a customer-focused approach, all while maintaining a fun and supportive work environment.

Role Overview

As a Customer Service & Sales Operator, you will play a crucial role in driving revenue growth and ensuring outstanding customer experiences across all Voyager Tennis locations. You will be responsible for managing inquiries via email, text, and phone, proactively promoting our programs, converting leads into sales, and fostering long-term customer relationships. Your ability to engage with potential and existing clients, identify their needs, and provide tailored solutions will directly contribute to our business growth and customer satisfaction.

Key Responsibilities

• Drive sales and revenue growth by proactively promoting coaching programs, bookings, trials, court hire, and equipment sales.
• Convert inquiries into bookings by effectively engaging with prospective customers and following up on leads.
• Upsell and cross-sell programs and services based on customer interests and needs.
• Maintain a high standard of customer service through various communication channels (email, phone, text), ensuring a positive experience for all customers.
• Follow up with potential customers who have inquired but not yet enrolled, maintaining strong customer relationships to maximize retention.
• Administer and manage our CRM systems (Sportlogic/InTennis) to track customer interactions, inquiries, and sales opportunities.
• Handle customer complaints professionally, working closely with the Head of Marketing, Sales & Customer Experience to resolve issues while identifying opportunities for service improvements.
• Ensure accurate invoicing, registration pack updates, and class attendance records to support seamless operations.
• Uphold company values of excellence, integrity, and fun in all interactions.

Qualifications

• Proven experience in sales, customer service, or business development roles.
• Strong communication and persuasion skills with the ability to engage and convert potential customers.
• Ability to manage multiple tasks and prioritise effectively in a fast-paced environment.
• Experience with CRM systems is a plus.
• A passion for sports, tennis, or active lifestyles is desirable.

Why Join Us?

• Be part of a fast-growing and dynamic company.
• Enjoy a flexible, remote-friendly work environment.
• Opportunities for professional development in both sales and customer service.
• Work with a supportive team that values excellence, collaboration, and fun.

Employment Type: Contractor

Work Hours: Shifts run from 8:00 AM to 9:00 PM (AEST), Monday to Sunday. You will be scheduled to work 5 days within this timeframe.

Work Location: On-Site (Dumaguete) - Wrkpd Northside, Western Nautical Highway, Bunao Road, Dumaguete, Negros Oriental.

Start Date: Beginning of October preferred, but we're open to the right candidate as long as you can commence by no later than 31st October 2025

Benefits: 5 SL and 10 VL

Salary: Php 30,000/month

How to Apply

If you're passionate about customer service and sales and want to play a key role in growing a thriving sports business, we want to hear from you Please send your resume and a cover letter outlining your suitability for the role with the email subject line: Customer Service & Sales Operator - (Your Full Name) - Indeed.

Job Type: Full-time

Application Question(s):

• Please confirm if you are currently residing in Dumaguete.
• Please share how many years of experience you have in customer service and sales.

Work Location: In person

Embrace a global career with Cognizant - a leading organization catering to diverse industries worldwide. Our practice areas and supportive functions offer a vast array of opportunities for your talents. With a team of over 270,000 skilled associates, we are committed to Solving client issues and empowering them in the digital era. And that's not all - we have great news We have expanded HMO coverage. Now is the time to give back to your loved ones with healthcare coverage. Plus, as part of our dedication to your growth, the Cognizant Learn Academy offers free training Step into the future with us and become a part of Cognizant's success story

Qualifications:

• At least 2 years in college without back subjects or SHS graduate
• Candidates with at least 6+ months of healthcare account experience
• Good English communication skills
• Willing to work onsite in Dumaguete
• Willing to work in shifting schedule

Visit our Recruitment Hub

• Monday to Friday, 11:00 a.m. to 5:00 p.m.
• 3rd floor, YY StarDas IT Center, Jose Romero road, Bagacay, Dumaguete City

Why Joining Us?

• Competitive Salary & Benefits – Earn well while enjoying great perks
• Career Growth – Clear paths for promotions and skill development
• Supportive Work Environment – Join a team that values you
• Comprehensive Training – No experience? No problem We've got you covered
• Exciting Opportunities – Be part of a dynamic and growing industry

Ready to take the next step? Apply today

We are looking for Customer Service Representatives to work in Tapon Norte, San Jose, Negros Oriental.

• Open to aspiring candidates without any background in call center.
• Open to High School Graduates (Old and New).
• Must have good communication skills

Headcount:

2 (two)

Start Date:

October 2025

Job Type: Full-time

Pay: Php17,200.00 per month

Benefits:

• Health insurance
• On-site parking
• Paid training

Education:

• Senior High School (Preferred)

Work Location: In person

Company and Job Details:

We are hiring customer service representatives to manage customer inquiries and assist in processing required documentation. You will be responsible for assisting customer with processing documents, modifications, and other inquiries across several communication channels. To do well in this role you need to be detail oriented, consistent, reliable, and have good English comprehension skills.

Location: Portal West Building – Dumaguete.

This position is Office Based.

Customer Service Representative Responsibilities:

* Maintaining a positive, empathetic, and professional attitude toward customers at all times.

* Responding promptly to customer inquiries.

* Communicating with customers through various channels.

* Acknowledging and resolving customer complaints.

* Knowing our products inside and out so that you can answer questions.

* Processing orders, forms, applications, and requests.

* Keeping records of customer interactions, transactions, comments, and complaints.

* Communicating and coordinating with colleagues as necessary.

* Providing feedback on the efficiency of the customer service process.

* Managing a team of junior customer service representatives.

* Ensure customer satisfaction and provide professional customer support.

Qualifications:

* 1+ years' experience working with EXCELLENT customer support.

* High school diploma, general education degree, or equivalent.

* Above average English comprehension and communication skills

* Ability to multitask and assist customer with multiple requests.

* Comfortable using and navigating multiple tools on a computers

* Has Appointment Setting/Scheduling Experience is PLUS

* Highly flexible and adaptable to changes and improvements

Benefits Includes:

• Signing Bonus

• Medical Reimbursement Plan

• Paid Vacation

• Team Outings & Company Events

Starting Salary is Php 20,000/month PLUS Account-Based Signing Bonus

Job Types: Full-time, Permanent

Pay: From Php20,000.00 per month

Benefits:

• Company events
• Health insurance
• Paid training
• Pay raise
• Promotion to permanent employee

Application Question(s):

• Rate you English communication skill from lowest, 10-highest)
• Are you currently living in Dumaguete or in any nearby town?

Education:

• Senior High School (Preferred)

Experience:

• Customer Service Representative: 1 year (Preferred)

Work Location: In person

About the Role

We are seeking compassionate and detail-oriented Customer Service Representatives to join our healthcare account. As part of the pioneer batch, you will play a key role in ensuring patients and families receive the guidance and care coordination they need.

Key Responsibilities

• Handle inbound and outbound phone calls from patients, caregivers, and healthcare providers.
• Provide accurate information and compassionate support regarding Home Health, Home Care, Palliative Care, and Hospice services.
• Demonstrate empathy and professionalism in all conversations, particularly when addressing sensitive or emotional matters.
• Ensure strict compliance with HIPAA/PHI regulations to safeguard patient confidentiality.
• Accurately log all call details, patient information, and service requests in the system.
• Escalate urgent or complex cases to appropriate teams for prompt resolution.
• Participate in ongoing training on compliance, patient care protocols, and service updates.

Qualifications

• Previous experience in US healthcare or insurance accounts strongly preferred.
• Knowledge of HIPAA/PHI standards; certification or prior training is a plus (training provided).
• At least 1–2 years of BPO or customer service experience.
• Excellent English communication skills, with strong active listening and call-handling abilities.
• Ability to manage sensitive healthcare conversations with empathy and discretion.
• Willingness to work US-based schedules.
• High school diploma or equivalent required; college-level coursework preferred.

What We Offer

• Competitive salary and performance-based incentives.
• HIPAA/PHI training and certification.
• Career growth opportunities in a new and expanding healthcare account.
• A people-first culture that values empathy, professionalism, and continuous improvement.

Job Type: Full-time

Benefits:

• Company Christmas gift
• Health insurance
• Life insurance
• On-site parking
• Opportunities for promotion
• Paid training
• Pay raise
• Staff meals provided

Work Location: In person

Job Types: Full-time, Permanent, Fresh graduate

Pay: Php18, Php23,000.00 per month

Benefits:

• On-site parking
• Paid training
• Pay raise
• Transportation service provided

Work Location: In person

Company and Job Details:

We are looking for a Customer Service Representative to join our dynamic team who's passionate about helping people and providing excellent support to clients. The role involves assisting clients with inquiries related to their cases, providing updates, and ensuring a smooth and professional client experience. If you're someone who communicates well, stays organized, and values professionalism, we'd love to hear from you

As part of our client services team, you'll be the first point of contact for individuals seeking legal assistance — providing guidance, assisting clients with inquiries related to their cases, providing updates, and ensuring a smooth and professional client experience while maintaining confidentiality and accuracy in every interaction

Location: Portal West Building – Dumaguete.

This position is OFFICE-BASED.

Responsibilities:

• Handle incoming client inquiries via phone, email, and chat.
• Coordinate with legal teams to relay case updates and client concerns.
• Schedule consultations and coordinate follow-ups with attorneys or case managers.
• Maintain accurate and detailed client records and ensure all interactions are documented properly
• Uphold a high level of professionalism, empathy, and confidentiality at all times.
• Update clients on the status of their cases and relay information between clients and the legal team
• Support administrative and client service functions as needed.

Qualifications:

• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities
• High attention to detail and commitment to client satisfaction.
• Prior Customer Service experience is required
• Prior experience in a legal, financial, or professional services setting is an advantage but not required
• Basic understanding of legal service or procedures or willingness to learn
• Organized, reliable, and able to handle confidential information with discretion.

Benefits Includes:

• Signing bonus
• Paid training
• HMO upon regularization
• Medical Reimbursement Plan
• PTO
• Opportunities for growth
• Year-End bonus

Perks:

• Company outings/events
• Free food Friday
• Free coffee daily

Job Types: Full-time, Permanent

Pay: From Php20,000.00 per month

Application Question(s):

• Where do you currently live?
• Do you have prior experience working in a legal and financial services?
• Rate your English communication skills (1-lowest; 10-highest)

Education:

• Senior High School (Preferred)

Experience:

• Customer Service Representative: 1 year (Preferred)

Work Location: In person

Mactan Bank Dumaguete Branch is in need of Customer Service Associate (CSA).

Address: ARDC Bldg. Dr. V. Locsin St., Taclobo, Dumaguete City

See details below:

Qualification:

• A graduate of any business related course
• Knowledgeable in deposit and loans processing
• Good oral and written communication skills
• Knows how to drive both motorcycle and four-wheels with driver's license

Additional benefits:

• 14th Month pay
• Sickness & Vacation Leaves

Job Types: Full-time, Permanent

Benefits:

• Health insurance
• Opportunities for promotion

Education:

• Bachelor's (Preferred)

Language:

• English (Preferred)

Work Location: In person

About the Role:

We are currently seeking a dedicated and fluent Spanish-speaking Customer Service Representative to join our growing team. In this role, you will serve as the primary point of contact for our Spanish-speaking clients, ensuring that every interaction is handled with professionalism, care, and efficiency.

You will play a vital part in building strong customer relationships by providing accurate information, resolving concerns, and delivering exceptional service across various communication channels such as phone, email, and chat.

Key Responsibilities:

• Respond promptly to customer inquiries in Spanish and English through phone, email, chat, and other platforms.
• Handle customer complaints, provide appropriate solutions and alternatives within set time limits, and follow up to ensure resolution.
• Guide customers through troubleshooting and product or service usage instructions.
• Maintain detailed records of customer interactions, transactions, comments, and complaints.
• Collaborate with other departments to escalate and resolve complex issues.
• Stay informed on product updates, service changes, and company policies.
• Consistently strive to exceed customer satisfaction metrics and KPIs.

Qualifications:

• Fluent in both Spanish and English (written and spoken) — this is a must.
• At least 1-2 years of experience in customer service, contact center, or client support roles preferred.
• Excellent verbal and written communication skills with strong listening abilities.
• Ability to remain calm and professional in high-pressure situations.
• Strong problem-solving skills and attention to detail.
• Familiarity with CRM systems, help desk software, and customer service practices is an advantage.
• Willingness to work flexible shifts, including weekends and holidays if needed.

Benefits:

• Health Insurance (HMO)
• Medical Reimbursement Plan
• Paid Time Off
• Signing Bonus
• Eligible for Year End Bonus
• Team building events and outings
• Opportunities for career growth

Job Type: Full-time

Pay: Php40, Php50,000.00 per month

Benefits:

• Opportunities for promotion

Application Question(s):

• This is an onsite position. Would you be willing to relocate to Dumaguete if you pass all the assessment?

Experience:

• Spanish Customer Service Rep: 1 year (Required)

Language:

• English (Required)
• Fluent in Spanish (Required)

Location:

• Dumaguete (Preferred)

Work Location: In person

About Us

Voyager Tennis is an industry-leading organization committed to delivering exceptional racquet sports programs and services across multiple locations in Sydney, Gold Coast, Melbourne, and Singapore. We pride ourselves on excellence, a growth mindset, and a customer-focused approach, all while maintaining a fun and supportive work environment.

Role Overview

As a
Customer Service & Sales Operator
, you will play a crucial role in
driving revenue growth
and ensuring outstanding customer experiences across all Voyager Tennis locations. You will be responsible for managing inquiries via email, text, and phone, proactively promoting our programs, converting leads into sales, and fostering long-term customer relationships. Your ability to engage with potential and existing clients, identify their needs, and provide tailored solutions will directly contribute to our business growth and customer satisfaction.

Key Responsibilities

• Drive sales and revenue growth
  by proactively promoting coaching programs, bookings, trials, court hire, and equipment sales.
• Convert inquiries into bookings
  by effectively engaging with prospective customers and following up on leads.
• Upsell and cross-sell
  programs and services based on customer interests and needs.
• Maintain a high standard of customer service
  through various communication channels (email, phone, text), ensuring a positive experience for all customers.
• Follow up with potential customers
  who have inquired but not yet enrolled, maintaining strong customer relationships to maximize retention.
• Administer and manage our CRM systems
  (Sportlogic/InTennis) to track customer interactions, inquiries, and sales opportunities.
• Handle customer complaints professionally
  , working closely with the Head of Marketing, Sales & Customer Experience to resolve issues while identifying opportunities for service improvements.
• Ensure accurate invoicing, registration pack updates, and class attendance records
  to support seamless operations.
• Uphold company values of excellence, integrity, and fun
  in all interactions.

Qualifications

• Proven experience in
  sales, customer service, or business development
  roles.
• Strong
  communication and persuasion skills
  with the ability to engage and convert potential customers.
• Ability to
  manage multiple tasks
  and prioritise effectively in a fast-paced environment.
• Experience with
  CRM systems
  is a plus.
• A passion for
  sports, tennis, or active lifestyles
  is desirable.

Why Join Us?

• Be part of a
  fast-growing
  and dynamic company.
• Enjoy a
  flexible, remote-friendly
  work environment.
• Opportunities for professional development
  in both sales and customer service.
• Work with a supportive team that values
  excellence, collaboration, and fun
  .

Employment Type:
Contractor

Work Hours:
Shifts run from 8:00 AM to 9:00 PM (AEST), Monday to Sunday. You will be scheduled to work 5 days within this timeframe.

Work Location:
On-Site (Dumaguete) - Wrkpd Northside, Western Nautical Highway, Bunao Road, Dumaguete, Negros Oriental.

Start Date:
Beginning of October preferred, but we're open to the right candidate as long as you can commence by no later than 31st October 2025

Benefits:
5 SL and 10 VL

Salary:
Php 30,000/month

How to Apply

If you're passionate about customer service and sales and want to play a key role in growing a thriving sports business, we want to hear from you Please send your resume and a cover letter outlining your suitability for the role to
with the email subject line:
Customer Service & Sales Operator - (Your Full Name) -LinkedIn.