128 Training Manager jobs in the Philippines

We are seeking an experienced Training Manager to lead the execution and management of training programs across our healthcare BPO operations.

The Training Manager will oversee the delivery of new hire onboarding, upskilling, compliance, and client-specific training programs. The ideal candidate has a deep understanding of healthcare workflows, strong leadership skills, and the ability to manage training across a distributed workforce.

• Develop and implement training plans tailored to healthcare BPO roles (claims adjudication, prior authorization, RCM, medical coding, etc.)
• Lead a team of trainers, ensuring consistent delivery of training programs across sites or teams.
• Collaborate with Operations, Quality Assurance, and HR to identify training needs and performance gaps.
• Manage onboarding training for new hires and refresher courses for existing employees.
• Ensure compliance with healthcare regulations such as HIPAA, CMS, and client-specific standards.
• Monitor training effectiveness using assessments, feedback, and performance metrics.
• Maintain and update training materials in collaboration with instructional design teams.
• Oversee scheduling, logistics, and resource planning for training sessions.
• Provide regular reports and insights to senior leadership on training outcomes and improvements.

Education:

• Bachelor's degree in Education, Healthcare Administration, Business, or a related field

Experience:

• 5+ years of training experience in a BPO environment, with at least 2 years in a supervisory or managerial role.
• Must have experience in healthcare processes (RCM, claims, utilization review, billing, or medical coding) is essential.
• Hands-on experience delivering compliance training and maintaining training documentation for audits.

Skills:

• Strong facilitation, coaching, and communication skills.
• Ability to analyze performance data and adjust training accordingly.
• Proficient in Microsoft Office Suite and Learning Management Systems (LMS).
• Detail-oriented with strong organizational and project management skills.

ABOUT THE ROLE:

We are seeking an experienced Training Manager to lead and manage all training and development initiatives for our Operations Team. This role is critical in ensuring that all F&B staff are equipped with the knowledge, skills, and service standards necessary to deliver exceptional guest experiences, drive operational excellence, and uphold the brand's quality and compliance standards.

The ideal candidate will have a strong background in F&B operations, instructional design, and team leadership, with the ability to create, implement, and evaluate effective training programs across all levels of the department.

RESPONSIBILITIES:

• Identify and assess future and current training needs through job analysis, career paths, annual performance appraisals and consultation with line managers
• Draw an overall or individualized training and development plan that addresses needs and expectations
• Deploy a wide variety of training methods
• Conduct effective induction and orientation sessions
• Monitor and evaluate training program's effectiveness, success and ROI periodically and report on them
• Manage training budget
• Provide opportunities for ongoing development
• Resolve any specific problems and tailor training programs as necessary
• Maintain a keen understanding of training trends, developments and best practices

SKILLS:

• Bachelor's degree in Hospitality Management, Training & Development, Human Resources, or related field.
• Minimum 3-5 years of experience in Food & Beverage operations, with at least 2 years in a training or managerial role.
• Strong understanding of hospitality service standards, food safety, and operational workflows.
• Excellent facilitation, presentation, and communication skills.
• Proficient in training software/tools, LMS systems, and Microsoft Office Suite.
• Strong organizational skills and attention to detail.
• Ability to plan, multi-task and manage time effectively
• Strong writing and record keeping ability for reports and training manuals

Job Types: Full-time, Permanent

Benefits:

• On-site parking
• Opportunities for promotion
• Pay raise
• Promotion to permanent employee

Education:

• Bachelor's (Preferred)

Willingness to travel:

• 100% (Preferred)

Job Title: Training Manager (Individual Contributor)

Location: (Insert location or Remote)

Start Date: ASAP

Job Description:

We are seeking a highly motivated Training Manager to join our BPO team as an individual contributor. This role will focus on designing and delivering engaging coaching workshops, corporate trainings, and leadership development programs to enhance employee and management capabilities. The Training Manager will work closely with stakeholders to identify training needs, create learning content, and facilitate sessions that drive performance and growth.

Key Responsibilities:

• Develop and deliver corporate training programs, leadership workshops, and coaching sessions.
• Partner with leaders and HR to assess training needs and create tailored learning solutions.
• Facilitate interactive workshops that build skills, engagement, and leadership effectiveness.
• Track training effectiveness and continuously improve content and delivery.

Qualifications:

• Proven experience in training and facilitation within a BPO or corporate setting.
• Strong background in leadership and professional development training.
• Excellent communication, presentation, and coaching skills.
• Ability to work independently and manage multiple priorities.

Job Title: Training Manager – Cards Fraud Operations

Job Type: Full-Time

Location: BGC, Taguig

Industry: Financial Services / Contact Center

About the Role:

We are seeking a highly motivated and experienced Training Manager to lead our training efforts for Cards Fraud Operations. This role is essential in developing the knowledge, skills, and behaviors of both new and existing team members to effectively handle inbound calls related to credit and debit card fraud inquiries.

As a Training Manager, you will drive performance, ensure quality, and maintain compliance by overseeing the design and delivery of engaging training programs aligned with industry standards and regulatory requirements.

Key Responsibilities:

• Lead the design, development, and execution of comprehensive training programs focused on card fraud detection, investigation, compliance, and customer service.
• Manage and mentor a team of trainers to ensure consistent delivery of training across channels (classroom, virtual, and on-the-job).
• Oversee the facilitation of training sessions covering fraud systems, customer interaction techniques, compliance guidelines, and process updates.
• Partner with Operations, Quality, and Leadership teams to assess training needs, identify skill gaps, and implement targeted learning solutions.
• Ensure ongoing employee development through refresher courses, upskilling initiatives, and cross-functional training.
• Evaluate training effectiveness through feedback, assessments, and performance data to ensure learning is applied on the floor.
• Keep training materials up-to-date with changing regulations, policies, and fraud trends in the financial services sector.
• Maintain accurate training documentation and ensure compliance with internal audit and risk management standards.

Qualifications and Skills:

• Bachelor's degree or equivalent work experience.
• At least 3–5 years of experience in training and development, with 1–2 years in a leadership or managerial role.
• Strong background in contact center training, preferably in card fraud, banking, or financial services.
• In-depth knowledge of credit and debit card fraud detection, prevention, and investigation.
• Excellent facilitation, coaching, and mentoring skills.
• Outstanding communication skills, both written and verbal.
• Proficiency in fraud tools, contact center systems, and learning management systems (LMS).
• Strong organizational, analytical, and problem-solving skills.
• Experience working in a highly regulated industry is a plus.

• Responsible in overseeing the learning and professional development of the Station's Forecourt Staff and equip them with the necessary knowledge and practical skills to carry out their work activities effectively.
• Identify learning and development needs of Forecourt Staff and employees within the department through needs analysis, appraisals, focus group discussions, and regular consultation with the Stations Operations Team and Stations Support Group.
• Design learning and development programs based on the needs of the Forecourt Staff and employees within the department.
• Collaborate with the Stations Operations Team and Stations Support Group to produce quality programs that are relevant to the Forecourt Staff and employees within the department.

Job Responsibilities:

1. Responsible for establishing relevant systems, policies, and procedures for the training system.

2. Responsible for the specific implementation and execution of training activities.

3. Develop training courses and track, evaluate, analyze, and summarize training results.

4. Establish a training system for improving employee job skills and capabilities, and maintain employee training records.

5. Organize the collection, screening, and compilation of information. Produce various training materials and resources, and establish a company training database.

6. Responsible for developing and compiling professional lesson plans, and able to independently prepare course handouts (electronic documents).

Qualifications:

• Experience in Product Training
• Amenable to work Monday to Saturday
• Owns personal laptop
• Amenable to work in BGC

• Responsible in overseeing the learning and professional development of the Station's Forecourt Staff and equip them with the necessary knowledge and practical skills to carry out their work activities effectively.
• Identify learning and development needs of Forecourt Staff and employees within the department through needs analysis, appraisals, focus group discussions, and regular consultation with the Stations Operations Team and Stations Support Group.
• Design learning and development programs based on the needs of the Forecourt Staff and employees within the department.
• Collaborate with the Stations Operations Team and Stations Support Group to produce quality programs that are relevant to the Forecourt Staff and employees within the department.

Job Type: Full-time

Benefits:

• Company car
• Health insurance
• On-site parking
• Opportunities for promotion
• Paid toll fees
• Transportation service provided

Aickman&Greene is hiring a Full time Training Manager role in Makati City, NCR. Apply now to be part of our team.

Job summary:

• Looking for candidates available to work:
• Monday: Morning
• Tuesday: Morning
• Wednesday: Morning
• Thursday: Morning
• Friday: Morning
• Saturday: Morning
• 2-3 years of relevant work experience required for this role
• Expected salary: ₱50,000 - ₱60,000 per month

Role Description

The Training Manager designs, delivers, and evaluates training programs for new and existing debt collection team members. This role helps all team members to be equipped with the knowledge, skills, and tools necessary to perform their roles effectively, ethically, and in compliance with regulatory standards.

Mentioned below are key duties:

• Develop and deliver onboarding programs.
• Create training modules on collection techniques, negotiation skills, compliance, and customer service.
• Conduct refresher training sessions and workshops for existing staff.
• Provide one -on-one coaching and feedback to improve team member effectiveness.
• Measure training effectiveness through assessments, feedback, and performance metrics.
• Maintain training records and prepare reports for management.
• Work closely with team leaders, QA, and HR to align training with business goals.

Skills Required:

• At least 8-10 years of experience as a BPO Trainer - Collections (Retail or B2C)
• With strong leadership and interpersonal abilities, effective communication skills
• Must have deep understanding of banking operations and operational leadership
• Proficient in coaching and mentoring team members to enhance performance through continuous feedback
• Adept at performance management, driving accountability, and process compliance. Continuous learning and adaptability are crucial, stay abreast of industry trends
• Can work onsite  either in  McKinley West, Taguig or MOA Complex, Pasay
• Amenable to Australian shift
• Amenable to full onsite work set-up