6 Corporate Trainers jobs in the Philippines

We are looking for a Trainer who will design, deliver, and evaluate training programs for employees in the telecom industry. The role covers topics such as network technology, customer service, and technical skills.

Qualifications:

• College graduate
• With in-depth knowledge of telecommunications concepts
• Strong communication and presentation skills
• Experienced in using learning management systems
• Knows how to drive and owns a personal car

Job Type: Full-time

Pay: Php40, Php45,000.00 per month

Benefits:

• Opportunities for promotion
• Paid training
• Promotion to permanent employee

Work Location: In person

Roles and Responsibilities:

• Design and facilitate training courses for all new hires of TeamSpan.

• Assess training needs through surveys, interviews, and consultation with managers and partners.

• Develop training materials such as manuals, presentations, and multimedia visual aids.

• Monitor and evaluate training program effectiveness and make continuous improvements.

• Collaborate with key people (i.e., mid-manager, operations and senior managers) to identify company training needs and ensure they align with business objectives.

• Ensure all trainees are at par with the expectations before officially endorsing to the production floor.

• Conduct weekly coaching and feedback sessions for the trainees.

• Create coaching logs/HR documents needed for all trainees.

• Periodically evaluate ongoing programs to ensure that they reflect any changes.

• Stay abreast of the new trends and tools in employee development.

• Develop monitoring systems to ensure that all employees are performing job responsibilities according to training.

• Provide floor support and give immediate answer to team's questions or concerns about the process.

• Develop or oversee the production of classroom handouts, instructional materials, aids and manuals.

• Coordinate with clients for any process changes and updates.

• Create and send reports required by TeamSpan and the clients.

Qualifications:

• Strong training background or similar role.
• Proven ability to master the full training cycle.
• Strong understanding of operations, company culture and business acumen.
• Excellent communication, presentation, and interpersonal skills.
• Ability to adapt training methodologies to diverse learner needs.
• No existing Corrective Action or not in any Corrective Action Plan.
• Adequate knowledge of learning management software.
• Familiarity with traditional and modern training methods, tools and techniques.
• Familiarity with talent management and succession planning.
• Sound decision making and organizational skills.
• Ability to present complex information to a variety of audiences.
• Proficiency in MS Office and in database software.
• Willing to work onsite, Lapu-Lapu City, Cebu.

Roles and Responsibilities:

• Design and facilitate training courses for all new hires of TeamSpan.

• Assess training needs through surveys, interviews, and consultation with managers and partners.

• Develop training materials such as manuals, presentations, and multimedia visual aids.

• Monitor and evaluate training program effectiveness and make continuous improvements.

• Collaborate with key people (i.e., mid-manager, operations and senior managers) to identify company training needs and ensure they align with business objectives.

• Ensure all trainees are at par with the expectations before officially endorsing to the production floor.

• Conduct weekly coaching and feedback sessions for the trainees.

• Create coaching logs/HR documents needed for all trainees.

• Periodically evaluate ongoing programs to ensure that they reflect any changes.

• Stay abreast of the new trends and tools in employee development.

• Develop monitoring systems to ensure that all employees are performing job responsibilities according to training.

• Provide floor support and give immediate answer to team's questions or concerns about the process.

• Develop or oversee the production of classroom handouts, instructional materials, aids and manuals.

• Coordinate with clients for any process changes and updates.

• Create and send reports required by TeamSpan and the clients.

Qualifications:

• Strong training background or similar role.
• Proven ability to master the full training cycle.
• Strong understanding of operations, company culture and business acumen.
• Excellent communication, presentation, and interpersonal skills.
• Ability to adapt training methodologies to diverse learner needs.
• No existing Corrective Action or not in any Corrective Action Plan.
• Adequate knowledge of learning management software.
• Familiarity with traditional and modern training methods, tools and techniques.
• Familiarity with talent management and succession planning.
• Sound decision making and organizational skills.
• Ability to present complex information to a variety of audiences.
• Proficiency in MS Office and in database software.
• Willing to work onsite, Lapu-Lapu City, Cebu.

About the role

Cebu Tele-Net Philippines Corporation is seeking an experienced Corporate Trainer to join our growing team. As a Corporate Trainer, you will be responsible for designing, delivering and evaluating training programs that support the development and growth of our agents.

What you'll be doing

1. Deliver engaging and interactive training sessions covering a range of topics such as customer service, conflict resolution, and most especially communication skills
2. Maintain detailed records of training activities and outcomes
3. Provide coaching and support to agents to help them apply new skills on the job

What we're looking for

1. Minimum 3 years of experience in the BPO industry.

2. Trainer/ESL experience is required. At least 2 years for ESL and 1 year for Trainer.

3. Excellent communication and facilitation skills, with the ability to engage and inspire trainees
4. Strong problem-solving and critical thinking skills to identify training needs and develop effective solutions
5. Up-to-date knowledge of best practices in adult learning and training techniques.
6. Must be any Bachelor's degree holder

LOCATION: Cebu IT Park

POSITION: Support & Leadership Roles

WORK SET-UP: Pure Onsite

SCHEDULE: Night Shift / Shifting Schedule 24/7

START DATE: Urgent / ASAP

(POSITIONS & SALARIES)

• Sales Coach - Open Salary
• Team Lead – Sales (Up to PHP 37,000)
• Team Lead – Healthcare (Up to PHP40,000)
• Team Lead – Retail (Up to PHP34,000)
• Service Delivery Manager / OM - Support (Up to PHP68,000)
• Trainer - Up to PHP40,000

(PERKS & BENEFITS)

• Virtual Process
• 20% Night Differential
• HMO on Day 1 plus Dependents
• Quarterly Bonus
• Account Incentives
• Career Growth
• Paid Training

(REQUIREMENTS/QUALIFICATIONS)

• College Level / College Graduate / Post Grad
• 2-3years Relevant experience
• TOR / Diploma
• COE / Resignation Letter approved or ack by HR and Supervisor
• Government IDs and Numbers (SSS, Philhealth, TIN, Pag-ibig)
• NBI Clearance

Job Types: Full-time, Permanent

Pay: Up to Php40,000.00 per month

Benefits:

• Additional leave
• Company Christmas gift
• Company events
• Health insurance
• Opportunities for promotion
• Paid training
• Pay raise
• Promotion to permanent employee

Ability to commute/relocate:

• Cebu City: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Please provide your active email and viber.

• What is your highest educational attainment?

• For how long is your BPO Voice experience?

• What account or LOB are you handling right now in the BPO?
• For how long is your BPO Trainer experience?
• For how long is your BPO Coach experience?
• Are you amenable to work ONSITE?
• Are you currently employed or unemployed?
• Can you start ASAP?
• Do you have an experience in using goal setting methods like SMART or GROW when coaching agents?

Work Location: In person