78 Technical Support jobs in Parañaque

**Desktop Support Engineer**

Desktop Support Engineer is responsible in repairing, maintaining, and upgrading all hardware and equipment to ensure optimal workstation performance. The person will also troubleshoot problem in a timely and accurate fashion, and provide end-user assistance where required.
Provide investigation, diagnosis, resolution and recovery for hardware/software problems. When unable to resolve, escalate to 2nd level or 3rd level in accordance to Service Desk processes.
Manage service request, software installation, new computer setups, upgrades, etc.
Performs general preventive maintenance tasks on PC, laptops, printers and any other authorized peripheral equipment.

**Qualifications**:

- Must be graduate of Bachelor's Degree or Vocational in any IT Related Course
- **Must be willing to work in Taguig City**:

- Flexible in working schedule
- Open for Project Based Employment good for 1 year RENEWABLE Contract
- Must have at least 1yr experience as Desktop Support (hands on)

**Job Types**: Full-time, Fixed term

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Taguig City: Reliably commute or planning to relocate before starting work (preferred)

**TECHNICAL SUPPORT REPRESENTATIVE**

Site: BGC,TAGUIG

Qualifications:
(**TECHNICAL SUPPORT REPRESENTATIVE**)
- COLLEGE GRADUATE must have a 12 MONTHS T.S.R. / Help Desk in BPO Industry Experience.
- COLLEGE UNDERGRADUATE (Complete 4 Semester) must have a 24 MONTHS (2yrs) T.S.R. / Help Desk in BPO Industry Experience.
- Willing to Work on Site

Perks:

- HMO up to P 400,000.00 Medical HMO Insurance effective on Day 1 (Can go as high as 2 Million including 3 dependents)
- P 10, 000.00 Worth of Medicine Reimbursement on top of the HMO (Can go as high as 40,000.00 including 3 dependents)
- Incentives

Salary range 28,000- 35,000

APPLY NOW

hiring #callcenter #hiringph #itsd #itservicedesk

**Job Types**: Full-time, Permanent

**Salary**: Php28,000.00 - Php35,000.00 per month

**Benefits**:

- Flexible schedule
- Flextime
- Health insurance
- Life insurance
- Paid training
- Pay raise
- Promotion to permanent employee

Schedule:

- 8 hour shift
- Evening shift
- Fixed shift
- Flexible shift
- Late shift
- Monday to Friday
- Night shift
- Overtime
- Rotational shift

Supplemental Pay:

- 13th month salary
- Commission pay
- Overtime pay
- Performance bonus
- Yearly bonus

COVID-19 considerations:
All process done virtually due to Covid-19 and no assessment

Application Question(s):

- Highest Educational Attainment
- Specify your experience in BPO (in months) ex: 12months, 13 months, 14 months
- Where are you currently residing?
- Are you amenable to work on-site or relocate in BGC Taguig?
- Active alternative phone number

**TECHNICAL SUPPORT REPRESENTATIVE**

Site: BGC,TAGUIG

**Qualifications**:
(**TECHNICAL SUPPORT REPRESENTATIVE**)
- COLLEGE GRADUATE must have a 12 MONTHS T.S.R. / Help Desk in BPO Industry Experience.
- COLLEGE UNDERGRADUATE (Complete 4 Semester) must have a 24 MONTHS (2yrs) T.S.R. / Help Desk in BPO Industry Experience.
- Willing to Work on Site

Perks:

- HMO up to P 400,000.00 Medical HMO Insurance effective on Day 1 (Can go as high as 2 Million including 3 dependents)
- P 10, 000.00 Worth of Medicine Reimbursement on top of the HMO (Can go as high as 40,000.00 including 3 dependents)
- Incentives

Salary range 28,000- 35,000 (still negotiable)

APPLY NOW

hiring #callcenter #hiringph #itsd #itservicedesk

**Job Types**: Full-time, Permanent

Pay: Php28,000.00 - Php35,000.00 per month

**Benefits**:

- Flexible schedule
- Flextime
- Gym membership
- Health insurance
- Life insurance
- Paid training
- Pay raise
- Promotion to permanent employee

Schedule:

- 8 hour shift
- Evening shift
- Fixed shift
- Flexible shift
- Late shift
- Monday to Friday
- Night shift
- Overtime
- Rotational shift

Supplemental Pay:

- 13th month salary
- Commission pay
- Overtime pay
- Performance bonus
- Yearly bonus

COVID-19 considerations:
All process done virtually due to Covid-19 and no assessment

Application Question(s):

- Highest Educational Attainment
- Specify your experience in BPO (in months) ex: 12months, 13 months, 14 months
- Where are you currently residing?
- Are you amenable to work on-site or relocate in BGC Taguig?
- Active alternative phone number

**Desktop Support Engineer**

Desktop Support Engineer is responsible in repairing, maintaining, and upgrading all hardware and equipment to ensure optimal workstation performance. The person will also troubleshoot problem in a timely and accurate fashion, and provide end-user assistance where required.
Provide investigation, diagnosis, resolution and recovery for hardware/software problems. When unable to resolve, escalate to 2nd level or 3rd level in accordance to Service Desk processes.
Manage service request, software installation, new computer setups, upgrades, etc.
Performs general preventive maintenance tasks on PC, laptops, printers and any other authorized peripheral equipment.

**Qualifications**:

- Must be graduate of Bachelor's Degree or Vocational in any IT Related Course
- **Must be willing to work in Taguig City**:

- Flexible in working schedule
- Open for Project Based Employment good for 1 year RENEWABLE Contract
- Must have at least 1yr experience as Desktop Support (hands on)

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Taguig City: Reliably commute or planning to relocate before starting work (required)

**Desktop Support Engineer**

Desktop Support Engineer is responsible in repairing, maintaining, and upgrading all hardware and equipment to ensure optimal workstation performance. The person will also troubleshoot problem in a timely and accurate fashion, and provide end-user assistance where required.
Provide investigation, diagnosis, resolution and recovery for hardware/software problems. When unable to resolve, escalate to 2nd level or 3rd level in accordance to Service Desk processes.
Manage service request, software installation, new computer setups, upgrades, etc.
Performs general preventive maintenance tasks on PC, laptops, printers and any other authorized peripheral equipment.

**Qualifications**:

- Must be graduate of Bachelor's Degree or Vocational in any IT Related Course
- **Must be willing to work in Makati City**:

- Flexible in working schedule
- Open for Project Based Employment good for 1 year RENEWABLE Contract
- Must have at least 1yr experience as Desktop Support (hands on)

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Makati City: Reliably commute or planning to relocate before starting work (required)

**Desktop Support Engineer**

Desktop Support Engineer is responsible in repairing, maintaining, and upgrading all hardware and equipment to ensure optimal workstation performance. The person will also troubleshoot problem in a timely and accurate fashion, and provide end-user assistance where required.
Provide investigation, diagnosis, resolution and recovery for hardware/software problems. When unable to resolve, escalate to 2nd level or 3rd level in accordance to Service Desk processes.
Manage service request, software installation, new computer setups, upgrades, etc.
Performs general preventive maintenance tasks on PC, laptops, printers and any other authorized peripheral equipment.

**Qualifications**:

- Must be graduate of Bachelor's Degree or Vocational in any IT Related Course
- **Must be willing to work in Makati City**:

- Flexible in working schedule
- Open for Project Based Employment good for 1 year RENEWABLE Contract
- Must have at least 1yr experience as Desktop Support (hands on)

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Makati City: Reliably commute or planning to relocate before starting work (required)

**Desktop Support Engineer**

Desktop Support Engineer is responsible in repairing, maintaining, and upgrading all hardware and equipment to ensure optimal workstation performance. The person will also troubleshoot problem in a timely and accurate fashion, and provide end-user assistance where required.
Provide investigation, diagnosis, resolution and recovery for hardware/software problems. When unable to resolve, escalate to 2nd level or 3rd level in accordance to Service Desk processes.
Manage service request, software installation, new computer setups, upgrades, etc.
Performs general preventive maintenance tasks on PC, laptops, printers and any other authorized peripheral equipment.

**Qualifications**:

- Must be graduate of Bachelor's Degree or Vocational in any IT Related Course
- **Must be willing to work in Taguig City**:

- Flexible in working schedule
- Open for Project Based Employment good for 1 year RENEWABLE Contract
- Must have at least 1yr experience as Desktop Support (hands on)

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Taguig City: Reliably commute or planning to relocate before starting work (required)

**TECHNICAL SUPPORT REPRESENTATIVE**

Office location: 145 Yakal Street, San Antonio Village Makati City Metro Manila Philippines

About the Company:
HealthCare Synergy, Inc. is a software and service provider for home health, hospice, and outpatient
therapy agencies. With more than 20 years invested in the health care industry, we have served a
multitude of diverse home health agencies by providing software solutions and managed services, along
with exceptional customer services, technical support, training, and education.

About the Opportunity:
The position is for Technical Support Representative. You will be working directly with our Support,
Marketing/Sales, and Customer Success Teams. You will speak with customers or potential customers to
provide education and information related to products or services.

**DUTIES AND RESPONSIBILITIES**
1) Answer and process customer calls effectively and efficiently
- Utilize available tools to increase call efficiency and accuracy
- Document all customer related conversations, steps and actions taken, and results and resolutions obtained throughout each call
- Demonstrate applied knowledge of support tools by utilizing them to find answers to customer issues and efficiently document all customer contact
- Present a professional and pleasant image of product and company
- Follow excellent troubleshooting steps by asking effective clarifying questions, and discover underlying causes of concern
- Effectively educate customers on product use and assist them in fully utilizing available features to improve office productivity via online and/or onsite
- Demonstrate increased patience and understanding when dealing with difficult or escalated callers
- Exceed customer expectations with outstanding customer service
- Demonstrate a sense of urgency to the queue, customers, and business objectives
- Demonstrate efficient multi-tasking skills to balance all aspects of call flow and additional assigned duties and responsibilities, completing each in a timely manner
- Demonstrate strong knowledge of the product

2) Maintain effective call ownership
- Regularly provide single call resolution
- Maintain regular and continuing contact with customer on ongoing issues until resolution is reached
- Regularly review open call logs, update notes, and make reach out calls as needed to resolve ongoing issues and provide superior customer service

3) Proactively work to improve self, team, department, product, and company
- Effectively prioritize time and complete all assigned tasks while maintaining a high level of phone productivity
- Demonstrate strong knowledge of and follow department and company policies & procedures
- Regularly contribute to department knowledgebase, maintaining an effective balance of quality and quantity
- Maintain up-to-date knowledge of currently supported products and recent changes to product or department policies and procedures
- Report all issues found within the currently supported products
- Understand and contribute to team, department, and company goals
- Continually improve personal knowledge, skills, and abilities
- Submit suggestions for team, department, product, and company improvements
- Set and keep goals for individual improvement and advancement
- Demonstrate an ability to maintain effective and professional communication with customers and coworkers
- Complete projects as assigned

4) Demonstrate an increased ability to work with escalated customers and issues

5) Learn and demonstrate advanced product knowledge, including interactions with third party add-on products

6) Other duties and projects as assigned to assist coworkers and management

**Qualifications**:

- Willing to work on a night shift (Monday - Friday)
- Have good communication skills (written and verbal)
- Can work under minimum supervision and with good comprehension
- 3-6 months of BPO experience
- A bachelor's degree in computer science or information technology would be advantageous. (Fresh Grads are welcome)
- Willing to work onsite; preferably residing in Makati or nearby areas

**OTHER BENEFITS**:

- Government Mandated Benefits
- Night differential bonus
- HMO Coverage
- Service Incentive Leaves upon regularization (maximum of 15 credits)
- 13th month pay and other bonuses
- Birthday Leave
- Bereavement Leave (3 consecutive days)
- Meal allowance and perfect attendance bonus upon regularization

**TECHNICAL SUPPORT REPRESENTATIVE**

Site: BGC,TAGUIG

**Qualifications**:

- COLLEGE GRADUATE must have a 12 MONTHS T.S.R. / Help Desk in BPO Industry Experience.
- COLLEGE UNDERGRADUATE (Complete 4 Semester) must have a 24 MONTHS (2yrs) T.S.R. / Help Desk in BPO Industry Experience.
- Willing to Work on Site

Perks:

- HMO up to P 400,000.00 Medical HMO Insurance effective on Day 1 (Can go as high as 2 Million including 3 dependents)
- P 10, 000.00 Worth of Medicine Reimbursement on top of the HMO (Can go as high as 40,000.00 including 3 dependents)
- Incentives

Salary range 28,000- 35,000 (still negotiable)

APPLY NOW

hiring #callcenter #hiringph #itsd #itservicedesk

**Job Types**: Full-time, Permanent

Pay: Php28,000.00 - Php35,000.00 per month

**Benefits**:

- Flexible schedule
- Flextime
- Gym membership
- Health insurance
- Life insurance
- Paid training
- Pay raise
- Promotion to permanent employee

Schedule:

- 8 hour shift
- Evening shift
- Fixed shift
- Flexible shift
- Late shift
- Monday to Friday
- Night shift
- Overtime
- Rotational shift

Supplemental Pay:

- 13th month salary
- Commission pay
- Overtime pay
- Performance bonus
- Yearly bonus

COVID-19 considerations:
All process done virtually due to Covid-19 and no assessment

Application Question(s):

- Highest Educational Attainment
- Specify your experience in BPO (in months) ex: 12months, 13 months, 14 months
- Where are you currently residing?
- Are you amenable to work on-site or relocate in BGC Taguig?
- Active alternative phone number