143 Technical Support jobs in Parañaque

One-day hiring process! Earn up to 33k monthly!
br>For regular employees, we offer an industry-leading benefits package that includes:

Competitive Salary

Opportunity for rapid career growth for Top Performers
HMO with 2 free beneficiaries on Day One
Shift Schedule (Day shift/Mid shift/Night shift)
Pioneer, Non-voice, and Easy Accounts Available
Free Coffee and Biscuits in the office
Retirement/Life Insurance for Qualified Staff
Incentives and Signing Bonuses & other Premium Benefits for you to enjoy.

We are currently hiring for the following accounts

Customer Service
Technical Support
Travel Account
Hotel Reservation Account
Healthcare Account
Financial
Telco Nonvoice
Food Delivery Account


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Schedule: Shifting/Graveyard
Work Setup: Onsite br>Salary: 29k - 33k

Must have:
-At least 18 months BPO experience (12+ months in IT Helpdesk/Service Desk)
-Strong problem-solving skills
-Great communication skills
-Completed at least 1st year of college

Exceptional verbal and written communication skills
br>Active listening and problem-solving abilities

Strong organizational and time management skills

Ability to remain calm and professional in stressful situations

Adaptability to fast-changing environments and technologies

High level of patience, empathy, and emotional intelligence

Strong attention to detail and accuracy

- Provide front-line support for audio equipment, software, and systems, identifying, diagnosing, and resolving technical issues for customers.
br>- Maintain strong relationships with assigned accounts by understanding their audio needs and ensuring ongoing satisfaction and retention.

- Educate customers on how to use audio products, including setup, maintenance, and optimization of audio performance.

- Collaborate with engineering or tier-2 support teams to escalate unresolved issues and ensure timely resolution for customers.

- Gather customer feedback and identify patterns in issues to help improve products, services, and internal support processes.

I need applicants who wants to be Technical Support Representative and start ASAP!
br>Qualifications:
- HS/SHS/College Level/ Associate Grad/ Vocational Grad/ Bachelor's degree
- With or without experience in call center
-Willing to be assigned in Pasig site
-Fine with salary range to 17K-20K (without night differential yet)

Job Title: Technical Support Engineer
Location: Remote br>Experience Required: 1+ year (Remote Work Setup)
Employment Type: Full-Time

Job Summary:
We are looking for a proactive and technically skilled Technical Support Engineer to join our customer support team. This role is ideal for candidates with hands-on experience in remote technical support, strong scripting knowledge, and a passion for solving customer issues. You will be responsible for diagnosing and resolving technical problems while delivering a high level of customer satisfaction.

Key Responsibilities:
Provide technical assistance to end-users via Zendesk or other support platforms.

Troubleshoot and resolve issues involving SQL, JavaScript, and PowerShell.

Diagnose software-related issues by analyzing logs, scripts, queries, and configurations.

Document issues and solutions thoroughly in the internal knowledge base.

Collaborate with engineering, QA, and product teams to escalate and resolve complex cases.

Ensure timely and effective communication with customers throughout the support lifecycle.

Adhere to service standards, KPIs, and quality benchmarks.

Contribute to the continuous improvement of support processes and tools.

Required Skills & Qualifications:
Minimum 1 year of experience in a remote technical support role.

Proficiency with:

SQL – writing queries, data analysis, basic DB troubleshooting < r>
JavaScript – reading/debugging code, assisting in client-side troubleshooting < r>
PowerShell – scripting for automation and troubleshooting < r>
Experience using Zendesk or similar ticketing/support systems.

Good understanding of technical support operations and customer service techniques.

Familiarity with software support processes and product troubleshooting methodologies.

Strong written and verbal communication skills.

Ability to prioritize tasks and handle multiple requests effectively in a remote setup.

handle network support and IT support

IT Support Specialists are responsible for analyzing, troubleshooting and evaluating technology issues-pc ,servers, network. This role may support internal clients, helping to keep employees productive, or external customers of a company, helping them via the telephone or webchat.

Company Profile: A BPO Company providing a financial services, healthcare and technology
Position: Cloud Technical Support br>Company Industry: BPO Company
Work Location: Pasay
Work Schedule: Night Shift
Work Set Up: Hybrid Set up
Salary: Php 30,000-35,000

Benefits:
Peripherals provided
HMO/Insurance
Company Perks
Salary Increase
Full time Employment

Job Requirements:
• At least high school graduate < r>• ith 1-2 years’ experience in customer service/support role
• E perience in Cloud based software < r>• W lling to work in Night Shift < r>• C n start ASAP < r>


Job Responsibilities:
• R sponsible for taking calls from clients to resolve technical issues (Microsoft OS < r>• T oubleshoot any issues that may arise during database updates, new program installations, or server migrations. < r>• R solve technical escalations from the Product Support phone or chat team. < r>• S hedule and conduct follow-up call with clients about ongoing technical concerns. < r>• M et or exceed center metrics and service level < r>

Recruitment Process:
Hr Interview
Technical Assessment
Hiring Manager Interview

Job Summary:
+ The primary task of RSG CIRIUM Technical Support Representative is to provide basic to intermediate support to customers and staff for industry leading aviation insight products. These requests may come through either email/chat or over the phone.
+ The primary tasks typically revolve around managing own and unallocated queues within SLAs. Monitoring and prioritizing re-opened cases for all regions to action and complete start and end of day, Self-allocating a single case and complete before starting next, ensure full check of case and activity history at both user and account level, Timely case management and activity recording and Responsible for being online and available for chat. Escalations following process to relevant teams.
+ In line with the responsibility of keeping with Reed Elsevier Philippines core values and competencies, the TSRs develops and maintains positive working relationships with all contacts, both internal and external, to promote customer satisfaction and maximize individual and team performance. Technical Support Representatives performing at this level is required to undergo training and certification to fulfill their daily responsibilities and deliver excellent customer service.
Job Accountabilities:
+ To provide CIRIUM customers with a high level of customer services responding to all enquires received via inbound telephone calls, live chat and or email
+ To provide first level contact and convey solutions to CIRIUM Customers through troubleshooting intermediate product issues
+ Manage and Handle both inbound telephone calls and emails for the CIRIUM Customer Service queue both on technical aspect and product inquiries while managing high level of customer care
+ Manage and maintain helpdesk ticket tracking software used Update customer data and produce activity reports, ensuring proper recording, documentation and closure
+ Follow up with customers, provide feedback and see problems through to resolution
+ Work alongside colleagues in the Americas and EMEA/APAC Client Services teams
+ Properly escalate unresolved queries to the next level of support through tracking issues, routing and redirecting problems to correct resources as needed
+ Recommended workflow modifications or improvement as deemed necessary to improve processes
Qualifications:
+ Bachelor's degree holder or Completed at least 2 years level in College (no back subjects/incomplete units)
+ With TSR experience
+ Must be detail oriented and knows how to multi-task (communicating with the customer while documenting the interaction)
+ Should be comfortable navigating software such as Confluence, Salesforce and Jira
+ Demonstrates knowledge and proficiency in Microsoft office applications, with excellent keyboard skills
+ Excellent verbal and written communication skills
+ Ability to research and obtain necessary information using provided resources
+ Ability to ask all relevant questions
+ Ability to follow instructions for entering complete notes and make appropriate record disposition and recommendation
+ Energetic, positive thinking and self-motivated
+ Willing to be cross-skilled/upskilled if needed
+ No reliability/attendance issues
+ Do relevant tasks as assigned
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