3114 Supervisor jobs in Taguig

ABOUT US:

Our company, Sichu Malatang , is the first to bring authentic Szechuan malatang to the Filipino yuppies, foodies, and mallgoers in the Philippines. We serve a unique hotpot experience personalized to each one's food preferences, with each bowl weighed and paid according to your cravings. In 2019, Sichu Malatang opened its first store in Double Dragon Meridian Park and instantly became a hit to the Chinese market. Sichu eventually adopted a more localized approach in marketing, social media content and store design, while maintaining a modern Chinese ambiance. We also added new cooking techniques and now offer three choices - Hotpot, Drypot and Mixpot, all cooked in-store by our Chinese Chefs. It is served fast by the bowl so that you can enjoy your hotpot noodles on a quick lunch break or on a casual dinner with friends and work colleagues.

JOB SUMMARY:

The Shift Supervisor oversees daily operations during assigned shifts to ensure smooth workflow, excellent customer service, and compliance with company standards. This role involves supervising staff, delegating tasks, handling customer concerns, monitoring sales and inventory, and ensuring operational efficiency. The Shift Supervisor acts as the manager-on-duty in the absence of the Store Supervisor.

KEY RESPONSIBILITIES:

Operations Management

• Oversee and coordinate all front-of-house (FOH) and back-of-house (BOH) activities during the shift.
• Ensure food and service quality standards are consistently met.
• Monitor cleanliness, sanitation, and safety in dining and kitchen areas.
• Manage opening and closing procedures, including cash counts, reports, and store security.

Staff Supervision & Support

· Assign tasks and responsibilities to staff according to shift needs.

· Supervise team performance and provide guidance or corrective action as necessary.

· Train and mentor new employees to follow company procedures and service standards.

· Motivate and support staff to ensure productivity and teamwork.

Customer Service

• Greet and interact with customers to ensure satisfaction.
• Address customer complaints or issues promptly and professionally.
• Maintain a positive and welcoming dining environment.

Cash & Inventory Management

• Supervise cash handling, ensuring accuracy and adherence to company policies.
• Monitor sales transactions, discounts, and voids to prevent discrepancies.
• Assist in inventory checks and alert management of low stock or shortages.
• Ensure proper portioning, waste control, and efficient use of supplies.

Reporting & Compliance

• Prepare shift reports, including sales, cash reconciliation, and staff performance.
• Ensure compliance with company policies, labor laws, and health & safety regulations.
• Escalate major issues or incidents to the Store/Branch Manager.

Qualifications

· Education: college-level or degree in Hospitality/Business preferred.

· Experience: 1–2 years of supervisory experience in food service, retail, or hospitality

Skills:

• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Ability to handle pressure and resolve conflicts calmly.
• Strong organizational and multitasking abilities.
• Basic knowledge of POS systems, cash handling, and inventory control.

Physical Requirements:

• Ability to stand and walk for long periods.
• Flexibility to work evenings, weekends, and holidays.

Job Type: Full-time

Pay: From Php21,000.00 per month

Benefits:

• Paid training
• Staff meals provided

Education:

• Bachelor's (Preferred)

Experience:

• Restaurant management: 2 years (Preferred)

Work Location: In person

About the role

Be part of Jollibee Group's newly acquired cafe brands, Common Man Coffee Roasters and Tiong Bahru Bakery

As a Cafe Outlet Shift Supervisor, you will play a crucial role in overseeing the day-to-day operations of our cafe. This full-time position will involve managing a team of cafe staff, ensuring exceptional customer service, and driving the overall efficiency and profitability of the cafe.

Work Location: Ayala Triangle Gardens, Makati | West Gallery, BGC, Taguig

What you'll be doing

• Supervising and coordinating the work of cafe staff, including baristas, servers, and other team members
• Ensuring high standards of customer service and food/beverage quality
• Monitoring inventory levels and placing orders to maintain adequate stock
• Providing training and development opportunities for cafe staff
• Collaborating with the management team to drive the store's performance and growth

What we're looking for

• Minimum 2 years of experience in a supervisory or management role within the hospitality or food and beverage industry
• Strong leadership and interpersonal skills, with the ability to motivate and guide a team
• Excellent customer service orientation and problem-solving abilities
• Adaptable and able to work in a fast-paced, dynamic environment
• Excellent communication and organizational skills

Apply now and experience the JOY

**FCJB Foods Inc., the hiring entity, is a wholly owned subsidiary of Jollibee Foods Corporation.

Grab the opportunity, achieve your highest potential. Join us today

We are looking for awesome and talented leaders for our growing awesome team.

Requirement:

• Should have at least 1 year of relevant experience as a Team Lead/Manager on a BPO set u
• Must be willing to work onsite a nigh/shifting schedule at Bonifacio Global City, Taguig

Accounts:

• Technical
• Customer Service
• Sales
• Healthcare
• Content Moderator
• Local Healthcare Account
• Electric Vehicle Account
• US Router
• Virtual Security
• Healthcare - Non Voice
• Bilingual Support (Spanish)

Other info:

• Application Process: 1 Day hiring (Onsite Process depending on the availability of the hiring managers)
• Work set up: Onsite
• Schedule: Shifting
• Salary Range: Your current and expected salary as well as your interview with the hiring managers will be considered for the offer

What's in it for you?

Our people enjoy some amazing perks, check out a few below:

• Competitive salary package
• Exciting employee engagement activities
• Stability (Continuously getting pioneer accounts)
• Learning sessions every week
• Fast career growth
• Accessible location
• HMO
• Leave credits/Leave conversions
• Night differential
• Uncapped annual appraisal
• 2 days off

And most importantly, you'll be part of a growing company with dynamic and engaging team.

Interested? Here are ways to reach us:

• Please make sure to complete this application form:
• Send a message to | Yan & Krizia)
• Walk in and look for YAN & KRIZIA- our office located at 12th Floor SIX/NEO (previously Net Lima) 26th street 5th avenue BGC, Taguig

• Manage a group of STD Claims Analysts.
• Manage the stakeholder expectation to support the operations from PGS procedures, and state & federal regulations to make appropriate, accurate, and timely decisions.
• Ensuring the Reporting in terms of team & individual training progress to superiors.
• Communicates strategy, company goals and deadlines to team. Motivate team members and assesses performance.
• Communicates concerns and policies among management and team members.
• Responsible for effective stakeholder management, new migrations, customer satisfaction, operational risk management and for building the culture of innovation and process simplification.
• Design, develop, coordinate, and conduct large or small-scale training programs required for individuals and teams.
• Responsible for reviewing new business, emails, processes, financial plans, analyzing products, and communicating with our Group Disability Team
• Managing the training & mentoring as per the business requirements.
• Act as a liaison between Compliance and various operations areas to
  
  ensure the smooth transition of business and to fulfill reporting requirements
  
  set forth by state and federal securities regulators. May assist analyst to research, respond and settle formal customer
  
  complaints.
• Maintain comprehensive knowledge of STD claims products and services
  
  offered by B&P Group Disability Team
• Handle escalated customer issues and complaints
• Provide coaching and development to team members

Required Skills/Qualifications:

1. Philippine Registered Nurse (PHRN)
2. Minimum of 2 years of Leadership experience
3. Strong leadership and people management abilities
4. Excellent communication and interpersonal skills
5. Knowledge of disability laws and regulations (FMLA, ADA, state laws)
6. Decision-making and problem-solving capabilities
7. Experience with claims management systems
8. Bachelor's degree preferred
9. Project management skills

Position Summary:

This position is responsible for customer service in various languages and through various transaction types (e.g. inbound and outbound calls, chat, email, social media, etc.) or back office work for end customers (B2C and/or B2B) that can include various service types e.g. pre sales, post sales, billing and support, as per LOB (SOW) specifications. This position is responsible for supporting frontline (customer facing) associates by handling consult calls, escalations, team supervision and other related duties.

Overall Responsibilities:

• Oversee and supervise a team of agents.

• Attend required training session for new information and training updates.

• Acquire and transfer to the team the knowledge of all tools and associated workflow processes

• Assist in developing and streamlining procedures

• Coach, motivate, reward, counsel and assist with disciplinary actions as necessary

• Provide quality service to both internal and external customers – on and off-line.

• Assist agents with customer interaction on situations requiring special handling – take customer calls.

• Ensure open flow of communication between agents, supervisors and management.

• Ensure uniform understanding and adherence to policies, procedures and company programs.

• Supervise and monitor agent attendance, performance and productivity

• Prepare and ensure accuracy of reports.

• Ensure agents are continuously kept abreast of operational changes.

• Conduct employee briefings and meetings.

• Assure service level standards are met.

• Monitor system performance and initiate actions to correct system problems.

• Conduct agent observation and provide feedback.

• Assist in the development and tracking of employee incentive programs.

• Ensure completion of departmental duties/task in the absence of subordinates/co-workers.

• Perform other duties as assigned.

Job Requirements:

Knowledge, Skills and Abilities:

• An assertive, well-organized self-starter with demonstrated sales experience

• Management experience in sales or online retail desirable

• A proactive thinker with the ability to anticipate and identify customer needs and decisively solve problems

• A detail-oriented professional with exceptional written and verbal communication skills

• Ability Redirect and coach for improvement, and gauge user ability and modify delivery accordingly

• Demonstrate professional customer service skills: solutions mindset, helping nature, passion for customer service

• Demonstrate behaviors that support high quality standards

• Recognize trends and escalate information as appropriate

• Problem solving skills; linear and troubleshooting

• Demonstrate a strong customer service orientation and take responsibility to follow up with customers to ensure needs and expectations are satisfied

What Customer Service Operations contributes to Cardinal Health

Customer Service is responsible for establishing, maintaining and enhancing customer business through contract administration, customer orders, and problem resolution.

Customer Service Operations is responsible for providing outsourced services to customers relating to medical billing, medical reimbursement, and/or other services by acting as a liaison in problem-solving, research and problem/dispute resolution.

Job Summary

The Insurance Verification Supervisor assists the Insurance Verification Manager in overseeing the insurance verification process, ensuring efficient and accurate verification of patient insurance coverage and authorizations. They provide direct supervision to a team of insurance verification specialists, supporting their development and ensuring adherence to established procedures and standards.

Responsibilities

• Supervises and support a team of insurance verification specialists.
• Provides training, coaching, and mentorship to team members to enhance their skills and performance.
• Fosters a collaborative and positive work environment conducive to achieving team goals.
• Assists in the development and implementation of standardized procedures for insurance verification.
• Oversees and participates in the verification of patient insurance coverage, ensuring accuracy and timeliness.
• Supports team members in resolving insurance-related inquiries and discrepancies.
• Assists in coordinating the authorization process for medical procedures and services requiring pre-authorization.
• Communicates with insurance companies to obtain authorizations and resolve authorization-related issues.
• Monitors authorization status and escalate issues as necessary to ensure timely approvals.
• Collaborates with billing and coding teams to address insurance-related claim rejections and denials.
• Assists in investigating and resolving discrepancies in insurance coverage and billing information.
• Provides guidance to team members on optimizing claim submission and reimbursement processes.
• Conducts regular training sessions and provide ongoing support to ensure team members are proficient in insurance verification procedures and software.
• Identifies training needs and opportunities for professional development among team members.
• Encourages continuous learning and skill enhancement within the team.
• Assists in ensuring compliance with HIPAA regulations and other relevant healthcare laws and regulations
• Conducts periodic audits of insurance verification processes to ensure accuracy and compliance.
• Collaborates with the Insurance Verification Manager to implement improvements and address areas for enhancement
• Embraces and exemplifies the Cardinal Health values:
  
  Invites Curiosity, Builds Partnerships, Inspires Commitment, Develops Self and Others

Other Responsibilities

• May perform any additional responsibilities or special projects as required.
• May provide cross-functional support as business needs demand.
• Duties and responsibilities may be subject to change based upon the needs of the department.

Qualifications

Internal

(1) No Disciplinary actions for the past 12 months

(2) At least 1 year of tenure in current role

(3) Knowledge in Healthcare Operations or Revenue Cycle Components is required (Any of the following: Insurance Verification, Medical Documentation, Prior Authorization, or Revenue Cycle Management)

External

(1) At least 2 years of college coursework or experience

(2) 2 years of Leadership experience

(3) Knowledge in Healthcare Operations or Revenue Cycle Components is required (Any of the following: Insurance Verification, Medical Documentation, Prior Authorization, or Revenue Cycle Management)

(4) Experience in using Contact Center phone system such as NICE and/or Genesys is an advantage

Expected Competencies

• Professional, and effective communications skills; able to calmly present solutions in challenging situations.

• Proactive identification of challenges, and solution-oriented approach to problem solving.

• Service-orientation and aptitude to utilize proper listening skills.
• Effective analytical skills: able to use inductive and deductive reasoning to anticipate outcomes.
• Self-directed accountability and reliability
• Effective leadership, communication, and interpersonal skills, with the ability to influence and collaborate effectively with cross-functional teams.
• Able to manage and prioritize multiple tasks/projects, work autonomously, and meet deadlines.
• Able to work well in a team environment that promotes inclusiveness and communication among team members.
• Communication using both verbal and written English proficiency.

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

What Customer Service Operations Contributes To Cardinal Health
Customer Service is responsible for establishing, maintaining and enhancing customer business through contract administration, customer orders, and problem resolution.

Customer Service Operations is responsible for providing outsourced services to customers relating to medical billing, medical reimbursement, and/or other services by acting as a liaison in problem-solving, research and problem/dispute resolution.

Job Summary
The Insurance Verification Supervisor assists the Insurance Verification Manager in overseeing the insurance verification process, ensuring efficient and accurate verification of patient insurance coverage and authorizations. They provide direct supervision to a team of insurance verification specialists, supporting their development and ensuring adherence to established procedures and standards.

Responsibilities

• Supervises and support a team of insurance verification specialists.
• Provides training, coaching, and mentorship to team members to enhance their skills and performance.
• Fosters a collaborative and positive work environment conducive to achieving team goals.
• Assists in the development and implementation of standardized procedures for insurance verification.
• Oversees and participates in the verification of patient insurance coverage, ensuring accuracy and timeliness.
• Supports team members in resolving insurance-related inquiries and discrepancies.
• Assists in coordinating the authorization process for medical procedures and services requiring pre-authorization.
• Communicates with insurance companies to obtain authorizations and resolve authorization-related issues.
• Monitors authorization status and escalate issues as necessary to ensure timely approvals.
• Collaborates with billing and coding teams to address insurance-related claim rejections and denials.
• Assists in investigating and resolving discrepancies in insurance coverage and billing information.
• Provides guidance to team members on optimizing claim submission and reimbursement processes.
• Conducts regular training sessions and provide ongoing support to ensure team members are proficient in insurance verification procedures and software.
• Identifies training needs and opportunities for professional development among team members.
• Encourages continuous learning and skill enhancement within the team.
• Assists in ensuring compliance with HIPAA regulations and other relevant healthcare laws and regulations
• Conducts periodic audits of insurance verification processes to ensure accuracy and compliance.
• Collaborates with the Insurance Verification Manager to implement improvements and address areas for enhancement
• Embraces and exemplifies the Cardinal Health values: Invites Curiosity, Builds Partnerships, Inspires Commitment, Develops Self and Others

Other Responsibilities

• May perform any additional responsibilities or special projects as required.
• May provide cross-functional support as business needs demand.
• Duties and responsibilities may be subject to change based upon the needs of the department.

Qualifications
Internal

• No Disciplinary actions for the past 12 months
• At least 1 year of tenure in current role
• Knowledge in Healthcare Operations or Revenue Cycle Components is required (Any of the following: Insurance Verification, Medical Documentation, Prior Authorization, or Revenue Cycle Management)

External

• At least 2 years of college coursework or experience
• 2 years of Leadership experience
• Knowledge in Healthcare Operations or Revenue Cycle Components is required (Any of the following: Insurance Verification, Medical Documentation, Prior Authorization, or Revenue Cycle Management)
• Experience in using Contact Center phone system such as NICE and/or Genesys is an advantage

Expected Competencies

• Professional, and effective communications skills; able to calmly present solutions in challenging situations.
• Proactive identification of challenges, and solution-oriented approach to problem solving.
• Service-orientation and aptitude to utilize proper listening skills.
• Effective analytical skills: able to use inductive and deductive reasoning to anticipate outcomes.
• Self-directed accountability and reliability
• Effective leadership, communication, and interpersonal skills, with the ability to influence and collaborate effectively with cross-functional teams.
• Able to manage and prioritize multiple tasks/projects, work autonomously, and meet deadlines.
• Able to work well in a team environment that promotes inclusiveness and communication among team members.
• Communication using both verbal and written English proficiency.

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.
Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

About Us

As a market leader in Business Process Optimisation and IT services for over 20 years, Canon Business Services Centre Philippines helps organisations optimise, automate, and transform their operations, setting them up for greater growth. We work collaboratively with customers to get the results they want, delivering bespoke solutions designed to meet and exceed their business needs, overcoming challenges, and freeing them up to focus on what sets them apart.We're trusted by industry leaders because of our dedicated customer focus, and agile approaches to solving our clients' key challenges. With a commitment to delivering the best service management experience possible, many clients have partnered with us for more than a decade. The solutions we deliver are reliable, scalable, and cost-effective, helping customers to not just get ahead but stay ahead.When you join Canon Business Services Centre, you'll find a rewarding culture that values you. You'll be empowered to focus on your career progression and turn your goals into reality as an integral part of the group's success.

Essential duties

Financial / Commercial

• Review and maintenance of General Ledger and sub-ledger accounts

• Conducts review and analysis of financial transactions and reports

• Ensures accurate and appropriate recording of revenues, expenses, accruals, adjustments, etc

• Approves general journal entries prior to posting

• Reviews balance sheet reconciliation reports and ensures that relevant schedules and analysis are available monthly

• Responsible for period-end close procedures: Inventory, Purchasing, Payables, Receivables, Treasury, Fixed Assets, Projects, and General Ledger

• Reviews post month-end reports

• Responds to queries from Management pertaining to General Ledger issues and proposes resolution as necessary

• Reviews process documentation and flowcharts

• Oversees annual, quarter and month end onshore reporting – Budget, reconciliation, Financial Package, and Treasury

• Responsible for adherence to accounting policies and internal control guidelines

• Ensures that audit requirements during interim and year-end financial audit are being provided and managed timely

• Evaluates current accounting processes and proposes improvements for operational efficiency

• Complies with company system

• Recommends areas for standardization and process improvement

Customer

• All accounting processing is complete, accurate and timely.

• Monthly results are complete and accurate.

• Monthly results are prepared in accordance with agreed timetables, including the consolidation and corporate reporting.

• Enquiries are resolved promptly and professionally.

• Finance requirements and issues are addressed.

• Reconciliations are kept up to date and all reconciling items are investigated and resolved in a timely manner.

Process

• Ensure that finance processes are efficient, effective and fit for purpose. Finance process documentation is maintained & controlled.

People Management

• Supervise the Finance operations for Canon Singapore and Canon Hongkong teams. Responsible for ensuring all employee schedules are planned and SLA requirements are met.

• Ensure that team members and team leaders have the tools and available knowledge to implement and provide exceptional service delivery in line with contractual obligations.

• Establish employee goals, conduct performance reviews, coaching, and providing career development. Coach and develop the leadership team.

• Coordinates facility resources through workforce planning and hardware and software allocation, implements operational procedures within facility ensuring all resources are managed effectively.

Qualifications

• Minimum 6 to 7 years of experience working in the finance function of a corporate/ multinational environment.

• Bachelor's / College Degree in finance or any related discipline

• Strong technical knowledge

• Experience working in a BPO industry

• Excellent in ERP systems and process knowledge

• Excellent written and verbal communication skill

• Excellent time management and prioritization skills

• High level of accuracy and a strong work ethic

• Strong people leadership including coaching and motivating skill

• Intermediate to advanced MS Excel skills

• Ability to work independently as well as a part of a wider team

• Eye for detail and efficient time management

• Analytical, takes initiative, good decision making and problem- solving skills

• Flexible and willing to take new challenges/assignments

• Good reporting skills

• Customer-centric and results oriented individual

• Team and performance management

• Willing to extend hours to meet changing work environment and to meet tight deadlines