Mid-level Technical Support
Baguio, Benguet
Neksjob Corporation
Posted 19 days ago
Job Viewed
Job Description
About the Role
br>Technical support: Oversee major incidents, mitigate risks, and provide stability through proactive solutions.
Responsibilities
Expertise in PKI, X.509 certificates, TLS/SSL, HSMs, and compliance with security best practices.
Strong knowledge of cloud-based services with excellent knowledge of Windows Servers OS, Linux, Active Directory, and networking.
Work cross-functionally with internal teams to improve support processes, lead strategic initiatives, bring in efficiency and collaboration of best practices.
Provide guidance to support engineers and also maintain technical documentation and prepare knowledge base to ensure SOPs for all kind of concepts exist.
Troubleshoot and manage SQL databases for efficient support operations.
Enhance support infrastructure, implement automation, and drive efficiency improvements.
Qualifications
Interpersonal Skills Required: Ability to communicate clearly and professionally with customers, both verbally and in writing.
Strong commitment to providing exceptional customer service and ensuring customer satisfaction.
Required/Mandatory Skills: Atleast 60-70% of the skills should match from the below list
Windows or VM
Linux or Azure
Containerization / Kubernetes
IAM + Security
Basic networking
ITSM (basic)
br>Technical support: Oversee major incidents, mitigate risks, and provide stability through proactive solutions.
Responsibilities
Expertise in PKI, X.509 certificates, TLS/SSL, HSMs, and compliance with security best practices.
Strong knowledge of cloud-based services with excellent knowledge of Windows Servers OS, Linux, Active Directory, and networking.
Work cross-functionally with internal teams to improve support processes, lead strategic initiatives, bring in efficiency and collaboration of best practices.
Provide guidance to support engineers and also maintain technical documentation and prepare knowledge base to ensure SOPs for all kind of concepts exist.
Troubleshoot and manage SQL databases for efficient support operations.
Enhance support infrastructure, implement automation, and drive efficiency improvements.
Qualifications
Interpersonal Skills Required: Ability to communicate clearly and professionally with customers, both verbally and in writing.
Strong commitment to providing exceptional customer service and ensuring customer satisfaction.
Required/Mandatory Skills: Atleast 60-70% of the skills should match from the below list
Windows or VM
Linux or Azure
Containerization / Kubernetes
IAM + Security
Basic networking
ITSM (basic)
This advertiser has chosen not to accept applicants from your region.
0
Call Center Agent/customer Service Representative
Baguio, Benguet
M & J Solutions Provider Inc.
Posted today
Job Viewed
Job Description
RESPONSIBILITIES:
Answer courteously inbound calls.
Respond to customer inquiries.
Provide personalized customer service by responding to the needs of the customers.
Ensure feedback from the customer to further improve customer services.
Manage and update customer databases with the status of each customer.
Coordinate with the dispatch team to send products or provide services on time to customers.
Build customer loyalty by follow-up of customer calls.
Evaluate the problems of the customers and provide logical lasting solutions.
Must be:
Willing to start ASAP
Willing to work in graveyard or shifting schedule
Should be verified 18 years old and above
Good English communication skills
Strong comprehension skills
No medical conditions that would impact working at night or on shifting schedules
No plans to take board/licensure exams (LET, Criminology, etc.) or take review classes
**Job Types**: Full-time, Permanent
**Salary**: Php14,000.00 - Php16,000.00 per month
**Benefits**:
- Paid training
Schedule:
- 8 hour shift
- Shift system
Supplemental Pay:
- 13th month salary
- Performance bonus
Ability to commute/relocate:
- Baguio, Benguet: Reliably commute or planning to relocate before starting work (required)
Application Question(s):
**Experience**:
- BPO: 1 year (preferred)
Answer courteously inbound calls.
Respond to customer inquiries.
Provide personalized customer service by responding to the needs of the customers.
Ensure feedback from the customer to further improve customer services.
Manage and update customer databases with the status of each customer.
Coordinate with the dispatch team to send products or provide services on time to customers.
Build customer loyalty by follow-up of customer calls.
Evaluate the problems of the customers and provide logical lasting solutions.
Must be:
Willing to start ASAP
Willing to work in graveyard or shifting schedule
Should be verified 18 years old and above
Good English communication skills
Strong comprehension skills
No medical conditions that would impact working at night or on shifting schedules
No plans to take board/licensure exams (LET, Criminology, etc.) or take review classes
**Job Types**: Full-time, Permanent
**Salary**: Php14,000.00 - Php16,000.00 per month
**Benefits**:
- Paid training
Schedule:
- 8 hour shift
- Shift system
Supplemental Pay:
- 13th month salary
- Performance bonus
Ability to commute/relocate:
- Baguio, Benguet: Reliably commute or planning to relocate before starting work (required)
Application Question(s):
**Experience**:
- BPO: 1 year (preferred)
This advertiser has chosen not to accept applicants from your region.
1
Call Center Agent- Customer Service Representative
Baguio, Benguet
NEKSJOB CORPORATION
Posted today
Job Viewed
Job Description
Your day-to-day in a nutshell:
- Answering incoming calls from customers
- Resolving customer inquiries/requests
- Ensuring customer requests are handled in an appropriate and timely manner
- Providing cutting-edge service in a friendly, confident and knowledgeable manner
Qualifications:
- A senior high school graduate, with or without BPO experience
- Have an experience of at least six (6) months in the BPO industry is preferred
- Have good English communication skills
- Have working knowledge on computers
- Have good customer service, multi-tasking and problem-solving skills
- Willing to work in shifting schedule
**Job Types**: Full-time, Permanent
**Salary**: Php12,000.00 - Php17,000.00 per month
**Benefits**:
- Flextime
- Paid training
- Pay raise
Schedule:
- 8 hour shift
Supplemental pay types:
- 13th month salary
- Bonus pay
- Commission pay
- Overtime pay
- Performance bonus
- Yearly bonus
Ability to commute/relocate:
- Baguio City, Benguet: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Bachelor's (preferred)
**Experience**:
- Call Center Representative: 1 year (preferred)
**Language**:
- English (required)
- Answering incoming calls from customers
- Resolving customer inquiries/requests
- Ensuring customer requests are handled in an appropriate and timely manner
- Providing cutting-edge service in a friendly, confident and knowledgeable manner
Qualifications:
- A senior high school graduate, with or without BPO experience
- Have an experience of at least six (6) months in the BPO industry is preferred
- Have good English communication skills
- Have working knowledge on computers
- Have good customer service, multi-tasking and problem-solving skills
- Willing to work in shifting schedule
**Job Types**: Full-time, Permanent
**Salary**: Php12,000.00 - Php17,000.00 per month
**Benefits**:
- Flextime
- Paid training
- Pay raise
Schedule:
- 8 hour shift
Supplemental pay types:
- 13th month salary
- Bonus pay
- Commission pay
- Overtime pay
- Performance bonus
- Yearly bonus
Ability to commute/relocate:
- Baguio City, Benguet: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Bachelor's (preferred)
**Experience**:
- Call Center Representative: 1 year (preferred)
**Language**:
- English (required)
This advertiser has chosen not to accept applicants from your region.
2
Customer Service Representative- BPO - Call Center Agent
Baguio, Benguet
AnswerCalls
Posted 20 days ago
Job Viewed
Job Description
Good communication skills!
NO VERSANT AND MOCK CALL br>
- PURE ONSITE WORK
- No need to go onsite!
- Virtual process!
- earn up to 27K!
- GOOD FOR FIRST TIMERS
- NO work from home
- open for newbies
PM ME NOW!
NO VERSANT AND MOCK CALL br>
- PURE ONSITE WORK
- No need to go onsite!
- Virtual process!
- earn up to 27K!
- GOOD FOR FIRST TIMERS
- NO work from home
- open for newbies
PM ME NOW!
This advertiser has chosen not to accept applicants from your region.
3
Call Center Support - No BPO Experience
Baguio, Benguet
BPOJobOpenings
Posted 10 days ago
Job Viewed
Job Description
Customer Service Representatives handle concerns and complaints regarding goods and services. In addition to assisting consumers with returns, upgrades, and purchases, they frequently offer guidance and technical support. They typically do their business from residences, call centers, or office settings.
br>
Qualifications:
At least HS Graduate (old curriculum) /SHS Graduate
Good to excellent English communication skills
Willing to start immediately.
Why pick us?
Exciting Performance Bonuses & Account-Specific Allowances
Career Advancement Opportunities
Promote Within the Company
Comprehensive Healthcare Benefits
br>
Qualifications:
At least HS Graduate (old curriculum) /SHS Graduate
Good to excellent English communication skills
Willing to start immediately.
Why pick us?
Exciting Performance Bonuses & Account-Specific Allowances
Career Advancement Opportunities
Promote Within the Company
Comprehensive Healthcare Benefits
This advertiser has chosen not to accept applicants from your region.
4
Call Center Agent (Healthcare) baguio 16k
Baguio, Benguet
MJ Head Hunters Inc.
Posted today
Job Viewed
Job Description
Call Center Representative, or Call Center Agent, takes calls from customers answering questions or addressing any concerns they may have. Their duties include handling many inbound and outbound calls to and from customers, listening to customers needs or issues and providing helpful solutions to their problems.
- Answering phones from customers professionally and responding to customer inquiries and complaints.
- Researching required information using available resources.
- Handling and resolving customer complaints regarding product sales to customer service problems.
- Providing customers with the organization’s service and product information.
- Identifying, escalating priority issues and reporting to the high-level management.
- Routing inbound calls to the appropriate resources.
- Following up complicated customer calls where required.
- Completing call notes and call reports as necessary and updating them in the CRM.
- Obtaining and evaluating all relevant data to handle complaints and inquiries.
- Recording details of comments, inquiries, complaints, and actions taken.
- Managing administration, communicating and coordinating with internal departments.
- Other duties as assigned.
**Requirements**:
- Amenable to work Onsite
- Open to work in a Shifting Schedule.
- Experience in dealing with the public.
- Excellent communication skills, including verbal with proper grammar.
- Ability to work with others in a close manner.
- Good computer skills.
- Good multi-tasking skills.
Skills and Specifications
- Able to react effectively and calmly in emergencies.
- Able to maintain customer confidentiality.
Education
- At least 2nd Year in College
**Job Types**: Full-time, Permanent
**Salary**: Up to Php16,000.00 per month
Schedule:
- Shift system
Supplemental Pay:
- 13th month salary
Ability to commute/relocate:
- Baguio City, Benguet: Reliably commute or planning to relocate before starting work (required)
Application Question(s):
**Experience**:
- Call Center Representative: 1 year (preferred)
- Answering phones from customers professionally and responding to customer inquiries and complaints.
- Researching required information using available resources.
- Handling and resolving customer complaints regarding product sales to customer service problems.
- Providing customers with the organization’s service and product information.
- Identifying, escalating priority issues and reporting to the high-level management.
- Routing inbound calls to the appropriate resources.
- Following up complicated customer calls where required.
- Completing call notes and call reports as necessary and updating them in the CRM.
- Obtaining and evaluating all relevant data to handle complaints and inquiries.
- Recording details of comments, inquiries, complaints, and actions taken.
- Managing administration, communicating and coordinating with internal departments.
- Other duties as assigned.
**Requirements**:
- Amenable to work Onsite
- Open to work in a Shifting Schedule.
- Experience in dealing with the public.
- Excellent communication skills, including verbal with proper grammar.
- Ability to work with others in a close manner.
- Good computer skills.
- Good multi-tasking skills.
Skills and Specifications
- Able to react effectively and calmly in emergencies.
- Able to maintain customer confidentiality.
Education
- At least 2nd Year in College
**Job Types**: Full-time, Permanent
**Salary**: Up to Php16,000.00 per month
Schedule:
- Shift system
Supplemental Pay:
- 13th month salary
Ability to commute/relocate:
- Baguio City, Benguet: Reliably commute or planning to relocate before starting work (required)
Application Question(s):
**Experience**:
- Call Center Representative: 1 year (preferred)
This advertiser has chosen not to accept applicants from your region.
5
Ramping Call Center Agents Temporary Wfh
Baguio, Benguet
Sapient Global Careers
Posted today
Job Viewed
Job Description
**What we can offer?**
- HMO Benefits
- Shift Schedule (Day shift/Mid shift/Night shift)
- Pioneer, Non-voice, and Easy Accounts Available
- Incentives and Signing Bonuses & other Premium Benefits for you to enjoy.
**We are currently hiring for the following accounts**
- Customer Service
- Technical Support
- Travel Account
- Hotel Reservation Account
- Healthcare Account
- Financial
- Telco Nonvoice
**Qualifications**
- BPO Experience: With or without BPO Experience
- Min. Educ Attainment: K 12 Graduate/Sr. High School (New Curriculum) / High School Graduate (Old curriculum) / ALS Graduate
- Excellent phone etiquette and excellent verbal, written, and interpersonal skills
- Ability to multi-task, organize, and prioritize work
**Job Types**: Full-time, Permanent
**Salary**: Php15,000.00 - Php20,000.00 per month
**Benefits**:
- Additional leave
- Company Christmas gift
- Company events
- Flexible schedule
- Gym membership
- Health insurance
- Life insurance
- Opportunities for promotion
- Paid training
- Pay raise
- Promotion to permanent employee
- Staff meals provided
- Transportation service provided
- Work from home
Schedule:
- Day shift
- Night shift
- Rotational shift
Supplemental pay types:
- 13th month salary
- Anniversary bonus
- Bonus pay
- Commission pay
- Overtime pay
- Performance bonus
- Quarterly bonus
- Tips
- Yearly bonus
Ability to commute/relocate:
- Baguio City, Benguet: Reliably commute or planning to relocate before starting work (required)
**Language**:
- English (required)
- HMO Benefits
- Shift Schedule (Day shift/Mid shift/Night shift)
- Pioneer, Non-voice, and Easy Accounts Available
- Incentives and Signing Bonuses & other Premium Benefits for you to enjoy.
**We are currently hiring for the following accounts**
- Customer Service
- Technical Support
- Travel Account
- Hotel Reservation Account
- Healthcare Account
- Financial
- Telco Nonvoice
**Qualifications**
- BPO Experience: With or without BPO Experience
- Min. Educ Attainment: K 12 Graduate/Sr. High School (New Curriculum) / High School Graduate (Old curriculum) / ALS Graduate
- Excellent phone etiquette and excellent verbal, written, and interpersonal skills
- Ability to multi-task, organize, and prioritize work
**Job Types**: Full-time, Permanent
**Salary**: Php15,000.00 - Php20,000.00 per month
**Benefits**:
- Additional leave
- Company Christmas gift
- Company events
- Flexible schedule
- Gym membership
- Health insurance
- Life insurance
- Opportunities for promotion
- Paid training
- Pay raise
- Promotion to permanent employee
- Staff meals provided
- Transportation service provided
- Work from home
Schedule:
- Day shift
- Night shift
- Rotational shift
Supplemental pay types:
- 13th month salary
- Anniversary bonus
- Bonus pay
- Commission pay
- Overtime pay
- Performance bonus
- Quarterly bonus
- Tips
- Yearly bonus
Ability to commute/relocate:
- Baguio City, Benguet: Reliably commute or planning to relocate before starting work (required)
**Language**:
- English (required)
This advertiser has chosen not to accept applicants from your region.
Be The First To Know
About the latest Sitel Jobs in Baguio !
6
Call Center Representative Hs Grad Is Welcome
Baguio, Benguet
Orbit Teleservices Cebu City
Posted today
Job Viewed
Job Description
Orbit is urgently hiring for Call Center Agent for Hybrid and Onsite Work Setup.
Cebu City, Mandaue, and Mactan (Hybrid)
Davao City, Bacolod, Baguio, Pampanga, Laoag, Bataan, and Tarlac (Onsite)
Metro Manila - Antipolo, Quezon City, Pasig, Alabang, Ortigas, North EDSA, Manila, Taguig, Makati, Pasay, and Cavite (Hybrid and Onsite)
Job Qualifications:
Must have at least 3 months of BPO experience
At least High School / Senior High School graduate
Willing to work at home and onsite ( Hybrid )
Good to excellent English communication skills
With a stable internet connection at home
Job Requirements:
Provides purposeful information, coaching, and support to lower-level personnel.
Provides support, instruction, and troubleshooting help to lower-level personnel.
Schedules efforts to make certain precise telephone coverage; examines priority of telephone calls and adjusts escalated telephone calls to reassure remedy to challenges.
Prepares standardized studies to observe workload, response time, and caliber of input.
Think you’re not qualified for the position we are looking for? We are also in need of employees for our other vacancies below:
1. Customer Service Representatives for High School Grads without BPO experience
3. Hotel/Airline Reservations Specialists for vocational course graduates with or without call center experience
4. Nursing graduates for our local healthcare accounts
5. Financial Account Executives for business course graduates with experience in the related field
What's In It For You?
Club Memberships
Credit and Loans Assistance
Health Benefits
Management Program
**Salary**: Php15,000.00 - Php30,000.00 per month
**Benefits**:
- Paid training
Schedule:
- Shift system
Supplemental pay types:
- 13th month salary
- Anniversary bonus
- Bonus pay
- Commission pay
- Overtime pay
- Performance bonus
- Quarterly bonus
- Tips
- Yearly bonus
Ability to commute/relocate:
- Baguio, Benguet: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Junior High School (preferred)
**Experience**:
- Call Center Representative: 1 year (preferred)
**Language**:
- English (preferred)
Cebu City, Mandaue, and Mactan (Hybrid)
Davao City, Bacolod, Baguio, Pampanga, Laoag, Bataan, and Tarlac (Onsite)
Metro Manila - Antipolo, Quezon City, Pasig, Alabang, Ortigas, North EDSA, Manila, Taguig, Makati, Pasay, and Cavite (Hybrid and Onsite)
Job Qualifications:
Must have at least 3 months of BPO experience
At least High School / Senior High School graduate
Willing to work at home and onsite ( Hybrid )
Good to excellent English communication skills
With a stable internet connection at home
Job Requirements:
Provides purposeful information, coaching, and support to lower-level personnel.
Provides support, instruction, and troubleshooting help to lower-level personnel.
Schedules efforts to make certain precise telephone coverage; examines priority of telephone calls and adjusts escalated telephone calls to reassure remedy to challenges.
Prepares standardized studies to observe workload, response time, and caliber of input.
Think you’re not qualified for the position we are looking for? We are also in need of employees for our other vacancies below:
1. Customer Service Representatives for High School Grads without BPO experience
3. Hotel/Airline Reservations Specialists for vocational course graduates with or without call center experience
4. Nursing graduates for our local healthcare accounts
5. Financial Account Executives for business course graduates with experience in the related field
What's In It For You?
Club Memberships
Credit and Loans Assistance
Health Benefits
Management Program
**Salary**: Php15,000.00 - Php30,000.00 per month
**Benefits**:
- Paid training
Schedule:
- Shift system
Supplemental pay types:
- 13th month salary
- Anniversary bonus
- Bonus pay
- Commission pay
- Overtime pay
- Performance bonus
- Quarterly bonus
- Tips
- Yearly bonus
Ability to commute/relocate:
- Baguio, Benguet: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Junior High School (preferred)
**Experience**:
- Call Center Representative: 1 year (preferred)
**Language**:
- English (preferred)
This advertiser has chosen not to accept applicants from your region.
7
Call Center Agent 6months Exp (Free Grab)
Baguio, Benguet
GDV Business Services Co.
Posted today
Job Viewed
Job Description
IF YOU'RE LOOKING FOR FAST APPLICATION PROCESS AND YOU WANT TO START IMMEDIATELY, OUR COMPANY IS LOOKING FOR YOU.
GET A CHANCE TO SIGN THE JOB OFFER IN ONE DAY!
Qualifications:
- At least Highschool Graduate (Old curriculum)
- With at least 6 months BPO Experience
- Must have English communication skills
- Amendable to work on-site and on a shifting schedule.
- Willing to work ASAP.
- Must be fully vaccinated.
(20k signing bonus Depends on the account )
(Free Grab for the applicant who go onsite)
WHAT ARE YOU WAITING FOR? APPLY NOW!
**Salary**: Up to Php25,000.00 per month
**Benefits**:
- Health insurance
- Opportunities for promotion
- Paid training
- Promotion to permanent employee
Schedule:
- 8 hour shift
Supplemental pay types:
- 13th month salary
- Bonus pay
- Overtime pay
- Performance bonus
Ability to commute/relocate:
- Baguio City, Benguet: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Senior High School (preferred)
**Experience**:
- Customer Service Representative: 1 year (preferred)
**Language**:
- English (required)
GET A CHANCE TO SIGN THE JOB OFFER IN ONE DAY!
Qualifications:
- At least Highschool Graduate (Old curriculum)
- With at least 6 months BPO Experience
- Must have English communication skills
- Amendable to work on-site and on a shifting schedule.
- Willing to work ASAP.
- Must be fully vaccinated.
(20k signing bonus Depends on the account )
(Free Grab for the applicant who go onsite)
WHAT ARE YOU WAITING FOR? APPLY NOW!
**Salary**: Up to Php25,000.00 per month
**Benefits**:
- Health insurance
- Opportunities for promotion
- Paid training
- Promotion to permanent employee
Schedule:
- 8 hour shift
Supplemental pay types:
- 13th month salary
- Bonus pay
- Overtime pay
- Performance bonus
Ability to commute/relocate:
- Baguio City, Benguet: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Senior High School (preferred)
**Experience**:
- Customer Service Representative: 1 year (preferred)
**Language**:
- English (required)
This advertiser has chosen not to accept applicants from your region.
8
Call Center Agent - with or Without Experience
Baguio, Benguet
NEKSJOB CORPORATION
Posted today
Job Viewed
Job Description
Your day-to-day in a nutshell:
- Answering incoming calls from customers
- Resolving customer inquiries/requests
- Ensuring customer requests are handled in an appropriate and timely manner
- Providing cutting-edge service in a friendly, confident and knowledgeable manner
Qualifications:
- Grade 12 finishers (new curriculum) & High school graduates (old curriculum) are accepted
- Amenable to work on site
- With or without call center work related experience
- We have free shuttle service (site-to-site)
**Job Types**: Full-time, Permanent
**Salary**: Php15,000.00 - Php20,000.00 per month
**Benefits**:
- Flextime
- Paid training
- Pay raise
Schedule:
- 8 hour shift
Supplemental pay types:
- 13th month salary
- Bonus pay
- Commission pay
- Overtime pay
- Performance bonus
Ability to commute/relocate:
- Baguio City, Benguet: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Bachelor's (preferred)
**Experience**:
- Call Center Representative: 1 year (preferred)
**Language**:
- English (required)
- Answering incoming calls from customers
- Resolving customer inquiries/requests
- Ensuring customer requests are handled in an appropriate and timely manner
- Providing cutting-edge service in a friendly, confident and knowledgeable manner
Qualifications:
- Grade 12 finishers (new curriculum) & High school graduates (old curriculum) are accepted
- Amenable to work on site
- With or without call center work related experience
- We have free shuttle service (site-to-site)
**Job Types**: Full-time, Permanent
**Salary**: Php15,000.00 - Php20,000.00 per month
**Benefits**:
- Flextime
- Paid training
- Pay raise
Schedule:
- 8 hour shift
Supplemental pay types:
- 13th month salary
- Bonus pay
- Commission pay
- Overtime pay
- Performance bonus
Ability to commute/relocate:
- Baguio City, Benguet: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Bachelor's (preferred)
**Experience**:
- Call Center Representative: 1 year (preferred)
**Language**:
- English (required)
This advertiser has chosen not to accept applicants from your region.
9