115 Jobs in Baguio
Customer Service Representative
Posted 3 days ago
Job Viewed
Job Description
Customer Service Representatives handle concerns and complaints regarding goods and services. In addition to assisting consumers with returns, upgrades, and purchases, they frequently offer guidance and technical support. They typically do their business from residences, call centers, or office settings. br>
Qualifications:
At least HS Graduate (old curriculum) /SHS Graduate
With or w/out CSE Experience
Good to excellent English communication skills
Willing to start immediately.
Why pick us?
Exciting Performance Bonuses & Account-Specific Allowances
Career Advancement Opportunities
Promote Within the Company
Comprehensive Healthcare Benefits
Hiring - Front End Developer Analyst
Posted 3 days ago
Job Viewed
Job Description
Must Have: br>Proficiency in HTML, CSS, SCSS, and basic PHP
WordPress platform experience
Strong UX/UI design skills
Familiarity with Adobe Creative Suite, Figma, Sketch
Knowledge of CSS frameworks (Bootstrap, Tailwind)
Git and deployment workflow experience
We are looking for a Software Analyst Support
Posted 3 days ago
Job Viewed
Job Description
Must Have: br>Basic SQL knowledge
Experience with back-end system support and CRMs
Scripting language & XML transformation familiarity
Strong analytical & communication skills
Client-facing professionalism
Customer Service Representative
Posted 3 days ago
Job Viewed
Job Description
Customer Service Representatives handle concerns and complaints regarding goods and services. In addition to assisting consumers with returns, upgrades, and purchases, they frequently offer guidance and technical support. They typically do their business from residences, call centers, or office settings. br>
Qualifications:
At least HS Graduate (old curriculum) /SHS Graduate
With or w/out Call Center Experience
Good to excellent English communication skills
Willing to start immediately.
Why pick us?
Exciting Performance Bonuses & Account-Specific Allowances
Career Advancement Opportunities
Promote Within the Company
Comprehensive Healthcare Benefits
Site Leader
Posted 3 days ago
Job Viewed
Job Description
We are seeking a dynamic and experienced Site Leader to spearhead our Philippines operations for one of our key clients. This role is ideal for a seasoned leader with deep expertise in Technical Support and Operations, and a passion for delivering operational excellence, organizational growth, and exceptional service delivery. br>You will be responsible for leading large-scale teams, driving strategic execution, and fostering a collaborative, performance-driven culture across all business units.
Key Responsibilities:
Executive Leadership & Stakeholder Management
Act as the senior-most executive and represent the site’s operations, aligning local execution with global strategy. < r>Build and maintain strong relationships with global business and technology stakeholders.
Promote a culture of accountability, collaboration, and transparency.
Technology Expertise (Mandatory)
Provide technical guidance based on strong understanding of industry trends and emerging technologies.
Support innovation and tech-driven decision-making across teams.
Operational Excellence & Delivery Management
Oversee daily site operations to ensure service quality, efficiency, and SLA adherence.
Manage KPIs, operational metrics, and continuous improvement programs.
Ensure alignment with strategic business objectives in terms of cost, quality, and delivery.
Talent Development & Organizational Culture
Attract, develop, and retain high-performing talent.
Mentor senior and mid-level managers to strengthen the leadership pipeline.
Promote a positive, inclusive, and performance-oriented work culture.
Global Collaboration & Cross-Cultural Management
Partner effectively with global teams across NA, EMEA, and APAC.
Align local efforts with enterprise-wide priorities and values.
Contribute to global strategic initiatives and transformation projects.
Qualifications:
️ 20+ years of experience in Technology, Operations, or Delivery Management < r> ️ Minimum 5 years in a senior leadership or site head role < r> ️ Proven experience handling US-based clients and supporting GCC (Global Capability Center) models < r> ️ Strong leadership and communication skills with a deep understanding of operational metrics and SLA governance < r> ️ Experience managing teams of 300+ FTEs in a global support center environment < r> ️ Strong cross-cultural management and stakeholder collaboration skills < r> ️ Tech-savvy with a passion for innovation and continuous improvement
Operation Manager
Posted 3 days ago
Job Viewed
Job Description
Location: Baguio br>Office Setup: Onsite
Job Description:
Lead and manage operational excellence in a BPO setup, ensuring team performance and KPI achievements.
Must Have:
3-5 years experience in similar BPO operations
Operation Analyst
Posted 3 days ago
Job Viewed
Job Description
Location: Baguio br>Office Setup: Onsite
Job Description
The Operation Analyst will support business reporting and analysis. The candidate should have solid Excel skills, familiarity with business software, and a background in finance or accounting concepts.
Must Have:
Proficiency in Excel (formulas, pivot tables)
Knowledge of NetSuite and Salesforce (preferred)
Financial/accounting background
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Front End Developer Analyst
Posted 3 days ago
Job Viewed
Job Description
The Front End Developer Analyst will be responsible for creating seamless and user-friendly web interfaces. Candidates should be well-versed in web design principles, HTML templates, and CSS frameworks, with hands-on experience in WordPress and design tools. br>
Must Have:
Proficiency in HTML, CSS, SCSS, and basic PHP
WordPress platform experience
Strong UX/UI design skills
Familiarity with Adobe Creative Suite, Figma, Sketch
Knowledge of CSS frameworks (Bootstrap, Tailwind)
Git and deployment workflow experience
Support Analyst IWMS Software
Posted 3 days ago
Job Viewed
Job Description
We are looking for a detail-oriented and client-focused Technical Support Specialist to join our growing global team. This role is critical in delivering high-quality support to clients using our Integrated Workplace Management System (IWMS) software. You will work hands-on to resolve complex technical issues and ensure smooth, efficient client experiences. br>
Key Responsibilities:
Manage and resolve support cases end-to-end, ensuring professional communication and adherence to SLAs.
Provide advanced support for IWMS software modules and deployment environments.
Troubleshoot and resolve complex issues using Microsoft SQL and support API integrations (REST/SOAP).
Escalate critical or unresolved issues to appropriate teams while maintaining client satisfaction.
Document all case activities, client communications, and resolutions in the CRM system.
Mentor junior support team members and contribute to continuous process improvement.
Ensure compliance with ISO standards and GDPR regulations.
Collaborate with development, QA, and implementation teams to deliver timely resolutions.
Qualifications:
At least 6 months experience in a software support or SaaS environment.
Solid knowledge of Microsoft SQL (e.g., writing queries, troubleshooting).
Familiarity with API integrations (REST or SOAP).
Strong communication and interpersonal skills.
Ability to troubleshoot and resolve technical issues independently.
Comfortable in a fast-paced, client-facing environment.
Eagerness to learn and contribute to a collaborative team culture.
Desirable Skills:
Knowledge of Facilities Management software or operations.
Experience with cloud-based platforms.
Basic understanding of workflow configuration or scripting.
Product Support
Posted 3 days ago
Job Viewed
Job Description
Responsible for supporting product functionality and data integration. This role requires SQL experience and problem-solving capabilities. br>
Must Have:
SQL background
Data integration knowledge
Troubleshooting skills
Average communication skills