8 Service Providers jobs in Baliuag

Provides technical support for online systems, websites, and e-commerce platforms. Troubleshoots software, hardware, and network issues, and ensures smooth digital operations.

Qualifications:

• Bachelor's degree in IT or related field
• Experience in tech support or helpdesk roles
• Knowledge of e-commerce platforms, basic networking, and troubleshooting
• Strong communication and problem-solving skills

Job Type: Full-time

Ability to commute/relocate:

• Guiguinto: Reliably commute or planning to relocate before starting work (Required)

Experience:

• IT Support: 3 years (Required)

Willingness to travel:

• 100% (Required)

Work Location: In person

Job Title: IT Associate / Technical Support

Job Summary:

We are looking for an IT Associate / Technical Support who will provide technical assistance, troubleshoot hardware and software issues, and help maintain smooth IT operations. This role is ideal for candidates residing near Balagtas, Bulacan, and requires willingness to undergo 2–3 months of training at our Head Office in South Caloocan (with allowance) before deployment.

Key Responsibilities:

• Provide technical support to end-users for hardware, software, and network-related concerns.
• Install, configure, and maintain computers, printers, and IT equipment.
• Diagnose and resolve system errors, connectivity issues, and application problems.
• Assist in managing company servers, databases, and IT infrastructure.
• Implement and monitor data security, backup, and recovery procedures.
• Document IT processes, troubleshooting steps, and resolutions.
• Coordinate with the Head Office IT team on system updates and technical requirements.
• Deliver on-site IT support to ensure efficient day-to-day operations.

Qualifications:

• Bachelor's or Associate Degree in Information Technology, Computer Science, or related field (undergraduates with relevant experience are welcome to apply).
• Experience in IT support or technical troubleshooting is an advantage.
• Proficient in Windows OS, MS Office, basic networking, and hardware repair.
• Strong problem-solving and communication skills.
• Must be residing near Balagtas, Bulacan.
• Willing to attend 2–3 months training in South Caloocan (allowance provided).
• Can start immediately.

Job Type: Full-time

Pay: Php16, Php17,000.00 per month

Benefits:

• Additional leave
• Company Christmas gift
• Life insurance
• Opportunities for promotion
• Paid training
• Pay raise
• Promotion to permanent employee

Work Location: In person

Technical Support Lead

Minimum requirements  for the position.

Ø Bachelor's degree in business or any related field, Engineering graduate an advantage.

Ø Experience in similar after sales or sales support role would be advantageous

Ø Proficiency in Microsoft Office applications (Excel, Word, Power point)

Ø Effective oral and written communication skills

Ø Customer oriented

Has strong organizational and interpersonal skills

Cross-Departmental Activities

· Provide timely cross function activities for customer service and product testing work load.

· Aligned specific task to the assigned department and provide timely report to the specific superior of the department

Customer Complaint Validation

· Perform testing and analysis on returned or defective products related to customer complaints.

· Identify the root cause or nature of product issues (e.g., performance failure, material defect, misuse).

· Document findings and prepare detailed reports on recurring issues for escalation to the Product Testing Executive.

· Support immediate feedback to suppliers by providing reliable data and technical insight.

Product Testing Execution

· Conduct testing of samples, new arrivals, and items with reported defects based on established testing protocols.

· Ensure testing is performed accurately and consistently using proper tools, equipment, and safety procedures.

· Verify that all test results are recorded clearly and that testing data complies with internal standards and regulatory requirements.

· Assist in validating the results of tests conducted by subordinates to ensure accuracy and completeness

Customer Service Engagement

· Respond to customer's inquiries and complaints related to repair, technical specifications and other product concerns to resolve issues in timely manner.

· Coordinate with CS&L  (Documentation Assistant) for customer unit pull-out, for any customer request for repair pull-out unit

· Coordinate with customer service lead for creating documents such as SVO, Spare parts Order and Sales Order for Spare parts.

· Give support to customer service lead for customer approval for out of warranty item replacement parts

Authorized Service Center Engagement

· Coordinates with authorized service centers and provides assistance related to spare parts such as but not limited to inquiries, requests, availability, price and orders to properly address their needs

· Sending requested/ordered spare parts to authorized service centers and/or to our customers via 3rd party providing Delivery Express Services and/or CS&L Logistics fleet.

· Checking and preparing sent billing statement by authorized service centers for their monthly rebates.

About the role

Join our dynamic team at Fogatti under Powtek' as a Technical Support Representative. In this full-time position based in Pulilan Bulacan, you will be the first point of contact for our valued customers, providing exceptional technical support and troubleshooting assistance. Your keen problem-solving skills and customer-centric approach will be instrumental in ensuring our clients receive the solutions they need.

What you'll be doing

1. Answering inbound customer calls and responding to technical inquiries
2. Diagnosing and troubleshooting a variety of technical issues
3. Providing step-by-step guidance to customers to help resolve their problems
4. Documenting customer interactions and maintaining accurate records
5. Escalating complex issues to the appropriate team members for further assistance
6. Continuously expanding your technical knowledge to stay up-to-date with our products and services

What we're looking for

1. Excellent communication and interpersonal skills, with the ability to explain technical concepts in a clear and concise manner
2. Strong problem-solving and critical thinking abilities to effectively diagnose and resolve customer issues
3. Proven experience in a customer service or technical support role, preferably in a call centre environment
4. Familiarity with common software, hardware, and networking technologies
5. A genuine passion for providing exceptional customer service and a commitment to continuous learning

What we offer

At Fogatti under Powtek', we are committed to fostering a collaborative and supportive work environment. We offer a range of benefits, including:

1. Competitive salary and performance-based bonuses
2. Opportunities for professional development and career advancement
3. A vibrant, inclusive culture that values teamwork and work-life balance

About us

Fogatti under Powtek' is a leading provider of innovative technology solutions, serving a diverse range of clients across various industries. With a strong focus on customer satisfaction, we are constantly striving to exceed expectations and deliver exceptional service. Join our team and be a part of our continued success story.

Apply now to become our next Technical Support Representative and contribute to our mission of providing world-class customer support.

We are looking for a 
Customer Success Specialist
 to join a fast-growing global podcasting platform. In this role, you'll support creators worldwide by providing technical assistance, resolving issues, and ensuring they succeed in bringing their stories to life.

This is more than a support role—it's about 
building trust, driving solutions, and shaping great customer experiences.

What You'll Do

• Provide efficient, detailed support to users via email and chat
• Troubleshoot issues, replicate bugs, and escalate when necessary
• Document customer concerns and identify trends that may impact users
• Share feedback and suggest improvements to enhance customer experience
• Work closely with a team of passionate, customer-first professionals

What We're Looking For

• 3+ years
   in customer-facing technical support (SaaS experience preferred)
• Strong written and verbal English communication skills
• Empathetic, patient, and solutions-driven mindset
• Tech-savvy and adaptable in a fast-paced environment
• Open to feedback, eager to learn, and a great team player
• Willing to work on shifting schedules

Bonus if you have:

• Knowledge of podcasting or experience creating content
• Familiarity with tools like Google Suite, Intercom, Stripe, and Slack
• Experience using audio or video editing tools (Audacity, Adobe Audition, Capcut, etc.)

Why This is Worth It

• 100% Remote
   – work from anywhere with reliable internet
• $9–$11/hour
   depending on experience
• Health card/HMO
   after 3 months
• 3 weeks 
  paid time off yearly
  
  paid holidays
• Paid birthday leave
• 12 weeks fully paid maternity/paternity leave
   (eligibility applies)
• Stock option package
   after 1 year

This role is highly competitive and positions close quickly once filled.

Remote Employee BPO has an outstanding opportunity for you

Role: Customer Support Representative

Compensation: Competitive Basic Salary

Benefits: HMO plus 2 Free Dependents, P1,500 Rice Allowance, Night Differential (If applicable).

Work Schedule:5-day work week, Saturday - Wednesday, 8:00 PM to 5:00 AM Philippine time *Work Setup: *Work-from-Office (San Fernando, Pampanga)***

* ***

* *Job Duties and Responsibilities:***

• * ***Handle customer inquiries by providing solutions, often within a time limit to ensure the customer is satisfied (For example: pre-sale, billing, shipping, order processing and product technical inquiries)
• Provide exceptional customer service via email,
• Process return authorizations, orders, and requests
• Identify customer needs or desires in order to recommend the appropriate product or service
• Follow up on sales lead, create quotes, and complete final sales
• Learn the software systems used by the company to be able to communicate effectively with incoming inquiries (Salesforce, NetSuite)
• Work with other team members when necessary to resolve customer inquiries
• Provide feedback to management to help improve sales, marketing, and business processes

Qualifications:

• A college diploma or certification in a related program considered an asset (Ex.
• Administrative Assistant, Sales, Call Center/Customer Service Skills Certification)
• 2 years+ years experience in a fast-paced customer service setting responding to emails
• Experience using Microsoft Office
• Strong communication and interpersonal skills
• Strong sense of empathy and understanding of customer needs
• Excellent organization and time management skills
• Highly motivated self-starter within a team environment
• Detail oriented problem solver
• Ability to work in a fast-paced ever-changing environment

You Will Stand Out If:

• You have experience using NetSuite, Salesforce, or Seller Central
• You have experience working in an e-commerce environment
• You have a good understanding of consumer electronics

Customer Support

The Customer Support Representative will serve as the bridge between clients, warehouse, showroom, and logistics teams. This role focuses on providing exceptional customer service while ensuring smooth scheduling of technicians for installations, dispatching of items, deliveries, and coordination of backjobs. The CSR ensures all customer needs are addressed efficiently and operations run seamlessly.

Responsibilities:

• Handle customer inquiries regarding products, deliveries, installations, returns, and service schedules through in-store, phone, and email support.
• Schedule and coordinate technicians for product installations, repairs, and backjobs.
• Monitor and track dispatching of deliveries and ensure timely fulfillment of customer orders.
• Collaborate with the logistics and warehouse team to address scheduling conflicts or urgent requests.
• Manage and update customer records, including service schedules and completed jobs.
• Handle complaints professionally, ensuring timely resolutions and customer satisfaction.
• Provide accurate product and service information to customers.
• Support showroom/warehouse operations as needed, including documentation, client assistance, and coordination with operations.
• Stay updated on company policies, workflows, and product knowledge to provide efficient solutions to customer concerns.

Qualifications:

• With strong coordination and organizational skills.
• Experience in logistics, dispatching, or scheduling is an advantage.
• Excellent communication and problem-solving skills.
• Detail-oriented, proactive, and able to manage multiple tasks simultaneously.
• Willing to work onsite (Warehouse/Showroom) and collaborate closely with operations.

Job Types: Full-time, Permanent

Pay: Php17, Php19,000.00 per month

Benefits:

• Company events
• Free parking
• On-site parking
• Opportunities for promotion
• Paid training
• Pay raise
• Promotion to permanent employee

Ability to commute/relocate:

• San Rafael 3008 P03: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Required)
• Customer support: 1 year (Required)
• B2B sales: 1 year (Required)
• Retail sales: 1 year (Required)
• Sales administration: 1 year (Required)

Language:

• English (Required)

Location:

• San Rafael 3008 P03 (Required)

Work Location: In person