1 Service Providers jobs in Baliuag
Customer Support Representative
Posted 2 days ago
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Job Description
Remote Employee BPO has an outstanding opportunity for you!
Role: Customer Support Representative
Compensation: Competitive Basic Salary
Benefits: HMO plus 2 Free Dependents, P1,500 Rice Allowance, Night Differential (If applicable).
Work Setup: Work-from-Office (San Fernando, Pampanga)
Work Schedule:
- The training schedule will be Mon-Fri, 8pm to 5am Philippine time
- The regular working schedule will be Sat-Wed, 8pm to 5am Philippine time
Job Duties and Responsibilities:
- Handle customer inquiries by providing solutions, often within a time limit to ensure the customer is satisfied (For example: pre-sale, billing, shipping, order processing and product technical inquiries)
- Provide exceptional customer service via email,
- Process return authorizations, orders, and requests
- Identify customer needs or desires in order to recommend the appropriate product or service
- Follow up on sales lead, create quotes, and complete final sales
- Learn the software systems used by the company to be able to communicate effectively with incoming inquiries (Salesforce, NetSuite)
- Work with other team members when necessary to resolve customer inquiries
- Provide feedback to management to help improve sales, marketing, and business processes
Qualifications:
- A college diploma or certification in a related program considered an asset (Ex. Administrative Assistant, Sales, Call Center/Customer Service Skills Certification)
- 2 years+ years experience in a fast-paced customer service setting responding to emails
- Experience using Microsoft Office
- Strong communication and interpersonal skills
- Strong sense of empathy and understanding of customer needs
- Excellent organization and time management skills
- Highly motivated self-starter within a team environment
- Detail oriented problem solver
- Ability to work in a fast-paced ever-changing environment
You Will Stand Out If:
- You have experience using NetSuite, Salesforce, Seller Central,
- You have experience working in an e-commerce environment.
- You have a good understanding of consumer electronics.
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