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426 Service Providers jobs in the Philippines

Help Desk Representative

NCR Atleos

Posted 6 days ago

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Job Description

**About NCR Atleos**
NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.
TITLE **: Help Desk Representative (II)**
GRADE **: 7**
**Position Summary & Key Areas of Responsibility**
+ Position requires the ability to act as single point of contact for NCR Atleos Financial customers with Incident Management Services
+ 7x24 monitoring of customer's ATM/ABM network across Canada, which includes six different time zones
+ Accountable for continuously receiving and handling high volumes of customer calls
+ Responsible for service requests from customers and resolution of problems; Generate daily and weekly incident reports; Review incident history to determine recurring faults
+ Determine alert priority based on documented processes and guidelines
+ Use tools to remotely access customer equipment to diagnose and resolve customer problems
+ Document, verify and make appropriate corrections to the incident record and customer profile; Updates work orders and provides status information
+ Escalate customer problems both internally and externally, as required and according to defined escalation paths
+ Acquire and maintain current knowledge of relevant product offerings and support policies
+ Participate in special projects as assigned to continuously improve processes, tools, systems and organization
+ Enhance and develop quality support methods and communication skills through coaching, feedback, and other developmental approaches
+ Work with Support Specialists to coordinate and quickly resolve customer issues; provide regular updates to customers as efforts for resolution progress
+ Contribute as a team member; participate in objective setting, performance management, reward and recognition programs
+ Requires rotation in work hours involving weekends and holidays
**Basic Qualifications**
+ Bachelor's degree
+ Bilingual (English/French)
+ The candidate will have an aptitude for providing positive customer service and good communication skills (written & spoken)
+ Knowledge of Automated Banking Machines (ATM/ABM)
+ Keyboard proficiency and understanding of Windows-based applications/tools
**Preferred Qualifications**
+ Previous experience in a Customer Support and/or Helpdesk environment
+ 1+ years of related experience
+ Self-driven and results oriented; Ability to work under pressure within flexible working hours
+ Communication skills: Ability to effectively communicate with customers while protecting the company's position, ability to gather, organize and present information in a focused and concise manner, ability to listen and foster open communication
Offers of employment are conditional upon passage of screening criteria applicable to the job.
**EEO Statement**
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.
**Statement to Third Party Agencies**
To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.

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Finance Help Desk Agent

Sapient Ph

Posted 7 days ago

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Job Description

Easy and Fast One-day Hiring process! Earn up to 25k monthly plus more benefits! We are looking for a Credit and Collection Agent in our Metro Sites! This is for urgent hiring, don’t miss this opportunity and Apply Now!
br>Responsibilities:
• Manage financial transactions and handle inquiries with accuracy and efficiency. < r>• Provide financial advice and guidance based on client needs. < r>• Resolve client concerns and disputes promptly. < r>• Ensure adherence to regulations and data security protocols. < r>• Maintain accurate records of financial transactions and client interactions. < r>• Contribute to the overall success of the financial services department by meeting performance targets. < r>

Qualifications:
• High school diploma or equivalent < r>• Good communication and interpersonal skills < r>• Excellent problem-solving and decision-making abilities < r>• Ability to thrive in a fast-paced and dynamic environment < r>

Our Awesome Benefits:
• Fix weekends Off < r>• Competitive Salary < r>• Monthly Commissions < r>• HMO with 2 FREE Dependents from Day 1 < r>• Paid leaves, OT & holiday pay < r>• Free Coffee and Biscuits at the office < r>• Government-mandated benefits & 13th-month pay < r>

BE PART OF A GROWING TEAM AND ENJOY WORK-LIFE BALANCE!
Give us a ring, and let’s talk about how we can help you. Apply today!

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Finance Help Desk Agent

Sapient Global Services

Posted 9 days ago

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Job Description

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IT Help Desk Technician (Remote)

Makati, National Capital Region Intelligent Technical Solutions (ITS)

Posted 4 days ago

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Job Description

Start Date: January 2025
br>Job Description

Join Intelligent Technical Solutions, a dynamic and growing company, as our IT Help Desk Technician. We're looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. In this role, you'll be pivotal in providing remote IT support, ensuring our clients receive top-notch technical assistance. You'll handle a range of tasks, from system updates to hands-on troubleshooting, playing a critical role in maintaining our high standards of IT service.

Job Responsibilities
This role is expected to be able to resolve the following technical issues with little or no assistance:

• Workstation operating system issues of any kind. < r>• Printer issues of any kind. < r>• Standard business application (Office, etc.) issues of any kind. < r>• Line-of-business application issues for common applications (SAGE ERP, QuickBooks), and for more niche applications with vendor assistance. < r>• Basic networking troubleshooting related to desktop connectivity. < r>• Answer incoming Quick Fix calls from clients. < r>
Job Qualifications

• Proficient in supporting Office 365, MS Office, Active Directory, Adobe, endpoint cybersecurity, mobile devices, and various business applications. < r>• Experience with Windows and Mac OS troubleshooting. < r>• Prior experience in IT Helpdesk support or a similar role. < r>• Skilled in application troubleshooting, PC deployments/imaging, and user profile management. < r>• Experience with Managed Service Providers (MSPs) is highly desirable. < r>
Job Requirements

• A home office set up that meets the following: < r>
- A working computer with minimum of 8gb RAM, i5 Windows10 or macOS Big Sur.
- Stable internet connection with at least 5mbps download and upload.
- A quality headset with noise cancellation feature for meetings.
- A mobile phone that has the capacity to install the Microsoft Authentication app.
- HD webcam
- 2nd Monitor
- UPS (Uninterruptible Power Supply) if using a desktop (Not needed if using a laptop)

• A very strong cultural fit the ITS way (Our core values will be discussed during the interview) < r>• Excellent command of the English language both spoken and written. < r>• Able to pass our online behavior and cognitive assessments. < r>• Able to work full time 40 hours a week - 8:00AM to 5:00PM, Pacific Standard Time (PST) from Monday to Friday. < r>• Able to provide NBI Clearance (for PH applicants). < r>
Compensation:
Pay rate starts at $4.59/hr to $6.89/hr and may vary by experience.

Benefits:

• Paid US Holiday < r>• Night Shift Bonus < r>• Paid Time Off (15 Vacation days per year) < r>• Health Insurance / HMO (Employee & Dependent/s) < r>• Life Insurance < r>• Dental and Vision Reimbursement < r>• Accident and Disability Coverage < r>• Company-paid training and Certification < r>• Health & Wellness Program < r>• Salary Advancement

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Client Services Manager

National Capital Region, National Capital Region Datablazers Inc.

Posted 2 days ago

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Job Description

Role Overview
We are seeking a Client Services Manager to take a lead role in building and managing our new internships division. As the first hire in this team, you will work directly under the guidance of the company directors to establish and manage processes, build strong relationships with overseas clients, and ensure the delivery of excellent service. You will be supported by a junior team member and will play a key role in scaling this new business unit. br>
Key Responsibilities
• Work with company directors to design and implement processes for the new internships division. < r>• anage client onboarding and maintain strong, long-term relationships with overseas companies. < r>• S rve as the main point of contact for client inquiries, ensuring timely and professional communication. < r>• O ersee intern placement processes, from client requirement gathering to candidate matching and support. < r>• S pervise and mentor the junior team member, delegating tasks and providing guidance. < r>• P epare client reports, performance updates, and feedback summaries. < r>• M nitor service quality and continuously improve processes to enhance client satisfaction. < r>• C llaborate with internal departments (HR, Recruitment, Accounts) to ensure seamless operations. < r>• T ke a proactive role in problem-solving and issue resolution with both clients and interns. < r>• S pport business growth through client retention and service excellence. < r>
Qualifications & Skills
• P oven experience in client services, account management, or operations management (BPO or outsourcing background preferred). < r>• S rong communication and relationship-building skills with international clients. < r>• A ility to work independently in a start-up style environment, creating structure and processes where needed. < r>• P ople management skills with the ability to coach and supervise junior staff. < r>• E cellent organizational and problem-solving abilities. < r>• C mfortable working late shifts (2pm–11pm PH time) to align with international clients.

What We Offer
• O portunity to be part of a pioneering team shaping a new business line. < r>• D rect exposure to international clients and industries. < r>• C mpetitive salary and benefits package. < r>• S pportive leadership and a collaborative environment.

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Client Services Manager

Sibulan, Negros Oriental WHR Global Consulting

Posted 6 days ago

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Job Description

POSITION TITLE: Client Services Manager
WORK LOCATION: Sibulan, Negros Oriental br>WORK SETUP: Onsite, Night Shift
SALARY: PHP 50,000 - 60,000

REQUIREMENTS:
– Bachelor’s Degree in Business Management, accounting, finance, or related field.
– Must possess proven leadership skills with the ability to influence key decision makers and collaborate across business lines. < r>– Ability to communicate effectively with various audiences including executives, clients, and team members through written and verbal means. < r>– Solid organizational skills, ability to lead teams of various sizes, ability to focus on broader goals and project details simultaneously, and ability to multi-task effectively. < r>– Strong working knowledge of Microsoft Office including Microsoft Project or equivalent. < r>– Professional and articulate with strong attention to detail. < r>– Must demonstrate the following competencies: ethical conduct, proficient communication, time management, technical capacity, and thoroughness. < r>
OVERVIEW:
The Client Service Manager acts as the primary point of contact for key clients. CSM is responsible for managing and monitoring the overall relationship and ensuring a consistent, predictable client experience that results in highly satisfied clients while also balancing the needs of the business.

RESPONSIBILITIES:
– Provide client account management and support functions to ensure the highest level of quality and client satisfaction. < r>– Guide clients in strategic use of the company''s offerings and develop short and long-term client retention strategies for each client. < r>– Act as the primary point of contact for all client interactions, working with a variety of team members to ensure a timely response to all client requests. < r>– Present voice of the client in all internal planning sessions to ensure that designed solutions meet the client’s needs and expectations.
– Develop and flawlessly execute client initiatives, coordinating clients, internal resources, and third parties/vendors for delivery of defined objectives on time, on budget, within scope, and in a manner that embodies the mission and policies of the company. < r>– Review communications to ensure there are no violations of standards or regulations. < r>– Develop tools, techniques, and standardization that will ensure repeatable results, enhance company effectiveness, client satisfaction, and overall cost efficiency. < r>– Keep informed of industry changes, trends and best practices and assess the potential impact of these changes on the organization and the client’s business.
– Utilize direct client feedback to identify opportunities for efficiencies and anticipate delays or issues before impact to costs, deliverables, or client’s operations.

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Client Services Manager

Sibulan, Negros Oriental WHR Global Consulting

Posted 14 days ago

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Job Description

Overview:
The Client Service Manager acts as the primary point of contact for key clients. CSM is responsible for managing and monitoring the overall relationship and ensuring a consistent, predictable client experience that results in highly satisfied clients while also balancing the needs of the business. br>
Primary Responsibilities
- Provide client account management and support functions to ensure highest level of
quality and client satisfaction.
- Guide clients in strategic use of the company''s offerings and develop short and long-term client
retention strategies for each client.
- Act as the primary point of contact for all client interactions, working with variety of team members to ensure a timely response to all client requests.
- Present voice of the client in all internal planning sessions to ensure that designed solutions meet the client’s needs and expectations. < r>- Assess and develop internal staff relationship management skills, identify training needs and opportunities, and propose policies or procedures that will enhance the company’s ability to deliver valuable services to our clients. < r>- Build strong working relationships with clients, stakeholders, vendors and team members through effective communication throughout the client life-cycle.
- Develop and flawlessly execute client initiatives, coordinating clients, internal resources, and third parties/vendors for delivery of defined objectives on time, on budget, within scope, and in a manner that embodies the mission and policies of the company.
- Review communications to ensure there are no violations of standards or regulations.
- Develop tools, techniques, and standardization that will ensure repeatable results, enhance company effectiveness, client satisfaction, and overall cost efficiency.
- Keep informed of industry changes, trends and best practices and assess the potential impact of these changes on the organization and the client’s business. < r>- Identify client resource needs, ensure their availability, and secure their assignment to initiatives and ongoing client demands while minimizing waste and inefficiency.
- Utilize direct client feedback to identify opportunities for efficiencies and anticipate delays or issues before impact to costs, deliverables, or client’s operations. Develop and implement repeatable and scalable solutions based on these opportunities. < r>
Position Requirements:
- Bachelor’s Degree in Business Management, accounting, finance, or related field. < r>- 2 years of experience in client relations in financial services or related field, or combination of relevant experience and education.
- Must possess proven leadership skills with the ability to influence key decision makers and collaborate across business lines.
- Ability to communicate effectively with various audiences including executives, clients, and team members through written and verbal means.
- Solid organizational skills, ability to lead teams of various sizes, ability to focus on broader goals and project details simultaneously, and ability to multi-task effectively.
- Strong working knowledge of Microsoft Office including Microsoft Project or equivalent.
- Professional and articulate with strong attention to detail.
- Must demonstrate the following competencies: ethical conduct, proficient communication, time management, technical capacity, and thoroughness.

Physical Requirements:
The work is of an intellectual nature. While performing the functions of this job, the employee is required to stand and sit for prolonged periods. Specific vision abilities required include close and medium distance vision and the ability to adjust focus. Must be able to hear normal sounds, distinguish sound as voice and communicate through human speech. This position requires the ability to operate a keyboard, computer mouse, telephone, fax, copier, writing tools, and other standard office equipment. On an occasion, an employee will be asked to lift items weighing up to 35 lbs.

Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

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Client Services Manager

WHR Global Consulting

Posted 21 days ago

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Job Description

CLIENT SERVICES MANAGER
LOCATION: Sibulan, Negros Occidental br>SETUP: Night shift, Onsite

PRIMARY RESPONSIBILITIES:
- Provide client account management and support functions to ensure highest level of
quality and client satisfaction.
- Guide clients in strategic use of the company''s offerings and develop short and long-term client
retention strategies for each client.
- Act as the primary point of contact for all client interactions, working with variety of
team members to ensure a timely response to all client requests.
- Present voice of the client in all internal planning sessions to ensure that designed solutions meet the client’s needs and expectations. < r>- Assess and develop internal staff relationship management skills, identify training needs and opportunities, and propose policies or procedures that will enhance the company’s ability to deliver valuable < r>services to our clients.
- Build strong working relationships with clients, stakeholders, vendors and team members through effective communication throughout the client life-cycle.
- Develop and flawlessly execute client initiatives, coordinating clients, internal resources, and third parties/vendors for delivery of defined objectives on time, on budget, within scope, and in a manner that embodies the mission and policies of the company.
- Review communications to ensure there are no violations of standards or regulations.
- Develop tools, techniques, and standardization that will ensure repeatable results, enhance company effectiveness, client satisfaction, and overall cost efficiency.
- Keep informed of industry changes, trends and best practices and assess the potential impact of these changes on the organization and the client’s business. < r>- Identify client resource needs, ensure their availability, and secure their assignment to initiatives and ongoing client demands while minimizing waste and inefficiency.
- Utilize direct client feedback to identify opportunities for efficiencies and anticipate delays or issues before impact to costs, deliverables, or client’s operations. < r>- Develop and implement repeatable and scalable solutions based on these opportunities.

QUALIFICATIONS
- Bachelor’s Degree in Business Management, accounting, finance, or related field. < r>- 2 years of experience in client relations in financial services or related field, or combination of relevant experience and education.
- Must possess proven leadership skills with the ability to influence key decision makers and collaborate across business lines.
- Ability to communicate effectively with various audiences including executives, clients, and team members through written and verbal means.
- Solid organizational skills, ability to lead teams of various sizes, ability to focus on broader goals and project details simultaneously, and ability to multi-task effectively.
- Strong working knowledge of Microsoft Office including Microsoft Project or equivalent.
- Professional and articulate with strong attention to detail.
- Must demonstrate the following competencies: ethical conduct, proficient communication, time management, technical capacity, and thoroughness.

This advertiser has chosen not to accept applicants from your region.

Client Services Representative

Cebu, Cebu CallCC

Posted 23 days ago

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Job Description

We're looking for experienced Customer Service Representatives to join our team in Angeles City (SM Clark)
for a Premium Healthcare Account. br>
If you have at least 1 year of BPO experience, you could earn a monthly package of
₱20,000 - ₱7,000, plus HMO, government benefits, and paid training. On top of that,

This is a pioneer account, offering significant opportunities for career growth.
Apply today and advance your BPO career with us! We're conducting phone interviews only.

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426 Service Providers jobs in the Philippines

Help Desk Representative

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Finance Help Desk Agent

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Finance Help Desk Agent

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IT Help Desk Technician (Remote)

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Client Services Manager

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Client Services Manager

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Client Services Manager

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Client Services Manager

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Client Services Representative

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