32 Process Improvement jobs in Manila

Job Summary:
Responsible for supporting process improvement initiatives including process automation solutions and quality improvements in partnership with GSSC functions and/or global stakeholders, with a focus on process re-engineering, reducing process gaps/variations, and the execution of the continuous improvement framework. br>
Primary Responsibilities
• Identify opportunities for improvement, measure process efficiencies, validate improvement benefits and act as a partner to the business to perform continuous improvement activities < r>•Responsible to establish and maintain process governance and framework, identify cross-functional processes through scoping, analyzing, and defining best practices (internal & external to the organization) < r>•Effectively manage continuous improvement programs for the GSSC - e.g. Kaizen/Idea Generation < r>•Ensure CI Approach is effectively being implemented consistently across the centre – Top Down, Bottom-up and Cross-functional
•Responsible for the roll-out and facilitation of various CI Forums such as Kaizen, CI and OE Forums < r>•Conduct CI workshops like Kaizen, Lean/Six Sigma, RCA, FMEA with the business/service delivery teams in the organization < r>•Build and maintain effective partnership with local and onshore stakeholders < r>•Utilize leading practice methods & tools to conduct ‘as – is’ documentation and design ‘to-be’ processes when necessary
•Perfor ongoing reviews to ensure customer needs are met

Required Education
• Bachelor's Degree or equivalent combination of education and work experience < r>
Required Experience
• 3- 5 years relevant experience < r>
Preferred Competencies/Skills
• Excellent verbal and written English communication skills, and comfortable dealing with all levels of management both in GSSC and onshore < r>•Excellent workshop facilitation and data gathering skills < r>•Process flow design and optimization < r>•Project management skills (implementation to completion) < r>•Excellent stakeholder management skills < r>•Familiarity with process automation tools < r>•Excellent use of desktop data applications – e.g. Power BI and Excel
•Ability to manage multiple initiatives; ability to work with centre-wide and regional projects < r>•Strong agility and flexibility < r>
Preferred Experience
• 3-5 years of experience in ‘as-is’ process discovery and ‘to-be’ process modelling and analysis, using structured methodology with proven results
•Has ed multiple continuous improvement projects that delivered tangible benefits
•At least 1 year experience in the financial services industry, preferably in insurance < r>•At least 2 years relevant experience in general management, leadership and team coaching preferred < r>•Working experience in a consulting or shared services environment preferred < r>•Graduate degree in Business, Engineering or related disciplined < r>•Lean Six Sigma Green Belt Certification or equivalent < r>
Preferred Knowledge
• Knowledge in process & data analysis < r>•Knowledge in Lean/Six Sigma, Quality Management < r>•Knowledge of Process Maturity Framework < r>•Expert knowledge of risk and internal control concepts and experience in applying them to plan, perform, manage and report on the evaluation of various business processes /areas/functions < r>•Deep understanding of definition, implementation and analysis of metrics and providing insights < r>•Application of CI tools – e.g. process mining or statistical tools
•Preferably with knowledge in the Insurance industry

About the Role
This role plays a critical part in analyzing and documenting existing processes, in order to make recommendations for process improvements that enhance efficiency, reduce waste, and support a culture of continuous improvement.
About You
The ideal candidate will be a proactive change agent with strong leadership, analytical, and communication skills, capable of aligning process initiatives with broader business goals. The successful candidate will be expected to work with a diverse range of stakeholders and to build and maintain strong working relationships.
Accountabilities:
+ Conduct end-to-end process assessments, root cause analysis, and value stream mapping to document the as is state and identify future improvement opportunities.
+ Collaborate within the Business Architecture team to align process improvement initiatives within the wider Business Capability Review Programme
+ Develop and track key performance indicators (KPIs) to measure the impact of improvement efforts and ensure sustainability.
+ This role requires close collaboration with cross-functional teams including but not limited to the REPH OPEX Team, Technology, Product, Sales, Operations teams, and others to conduct effective process analysis.
+ Support the development and refinement of the Operational Excellence framework, tools, and governance structures.
Process Documentation
+ Map current and future state processes using tools like Visio or MIRO.
+ Create visual aids such as flowcharts, customer journeys, and value stream maps.
+ Maintain up-to-date procedure guides for business audiences.
Process Analysis
+ Review existing workflows to identify inefficiencies, bottlenecks, or reporting gaps.
+ Use data and metrics to assess performance and highlight improvement opportunities.
+ Translate findings into actionable insights.
Stakeholder Engagement
+ Collaborate with cross-functional teams to gather input and validate process maps.
+ Facilitate workshops and meetings to align on pain points and recommendations
+ Communicate clearly with stakeholders at all levels, adapting language for technical and non-technical audiences.
Improvement Implementation
+ Recommend and help implement process enhancements via the Business Capability Review programme of work
+ Support Business Architecture team in driving through processes changes and embedding new practices.
+ Apply Lean Six Sigma or Agile principles to structure improvement efforts.
Monitoring & Reporting
+ Track the effectiveness of implemented changes using KPIs and feedback loops.
+ Report progress and outcomes to leadership and project sponsors.
+ Adjust approaches based on data and stakeholder feedback.
Project & Time Management
+ Manage multiple process improvement reviews simultaneously.
+ Prioritise tasks and deliverables in line with the Business Capability Review.
+ Work independently and proactively, especially in ambiguous or evolving environments.
Knowledge Sharing
+ Promote Operational Excellence principles across the business.
+ Share best practices and lessons learned with peers and leadership.
+ Contribute to a culture of continuous improvement.
Non-Negotiables Qualifications:
+ Bachelor's Degree holder
+ Proven experience in process analysis, documentation, use of Business Process Modelling Notation (BPMN) and implementing improvements
+ Must have experience working on different Continuous Improvement Frameworks and Methodologies.
+ Strong analytical and problem-solving skills.
+ Proficiency in Microsoft Office, Excellent communication, facilitation, and stakeholder engagement skills with the ability to engage stakeholders at all levels Proven ability to manage multiple streams of work and influence cross-functional teams
+ Self-motivated with strong time management and organizational skills
Nice-to-have:
+ Experience with ERP systems, workflow automation, or digital transformation initiatives.
+ Familiarity with Agile, PMP, or other project management methodologies.
+ Strategic thinking and business acumen with a passion for driving operational excellence.
+ Background in change management or business transformation would be advantageous
+ Visio, and process modelling tools - intermediate level
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RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.

Were looking for a proactive and analytical team member to join our Service Quality & Experience team. Youll help lead improvement projects that make our services better, more efficient, and customer-friendly. Youll also support communication, training, and engagement efforts to ensure smooth implementation and team alignment.

Key Responsibilities:

Training, Communication & Engagement

• Create clear communication for new programs, process changes, and updates
• Run training and knowledge-sharing sessions
• Organize team events like forums and town halls

Data & Insights

• Analyze data to find trends and improvement areas
• Turn insights into action plans
• Maintain reports and dashboards for transparency

Improvement & Programme Delivery

• Support and lead projects to improve service quality and performance
• Work with other teams to solve problems and deliver results
• Track and report on progress using service metrics like SLAs and feedback
• Ensure all improvements align with company goals and best practices

What Were Looking For:

• Experience in project management, service improvement, or transformation work
• Strong communication and stakeholder management skills
• Ability to work both independently and with others
• Background in training, business management, or communications
• Strong analytical and problem-solving skills
• Comfortable using tools like Excel, Power BI, Tableau, ServiceNow, or BMC

Nice to Have:

• Knowledge of IT service management (ITSM) practices
• Familiarity with tools like Microsoft Teams and Miro

URGENT DIRECT HIRING
PROCESS IMPROVEMENT MANAGER br>JOB SUMMARY: Assesses the adequacy and effectiveness of internal controls and identify gaps. Recommends and documents improvement on processes and controls based on the assessment.

QUALIFICATIONS:
A graduate with a Bachelor’s degree in Accountancy. < r>Must be a Certified Public Accountant (CPA).
Experience with one of the Top External Audit Firms is required.
Experience in internal audit is required.
With very good written and oral communication skills.
With strong analytical and problem-solving abilities.
Must have worked in ERP environment.
High proficiency in MS Office especially in MS Excel.

DUTIES AND RESPONSIBILITIES
Reviews and assess the adequacy and effectiveness of Company policies, processes, and procedures.
Identifies gaps, weaknesses, and risks in internal controls and compliance procedures.
Reviews and analyzes processes to ensure compliance and operational efficiency.
Recommends improvements for internal controls, processes, and procedures.
Prepare detailed reports documenting findings, risks, and recommendations.
Collaborates with various Department Heads to address control gaps and implement
improvements.
Monitors adherence to internal policies, procedures, and regulatory requirements.
Performs other duties that may be assigned from time to time.

QUALIFICATIONS:
-A graduate with a Bachelor’s degree in Accountancy. br>-Must be a Certified Public Accountant (CPA).
-Experience with one of the Top External Audit Firms is required.
-Experience in internal audit is required.
-With very good written and oral communication skills.
-Performs other duties that may be assigned from time to time.
-Must have worked in ERP environment.
-High proficiency in MS Office especially in MS Excel.

DUTIES AND RESPONSIBILITIES
-Reviews and assess the adequacy and effectiveness of Company policies, processes, and
procedures.
-Identifies gaps, weaknesses, and risks in internal controls and compliance procedures.
-Reviews and analyzes processes to ensure compliance and operational efficiency.
-Recommends improvements for internal controls, processes, and procedures.
-Prepare detailed reports documenting findings, risks, and recommendations.
-Collaborates with various Department Heads to address control gaps and implement
improvements.
-Monitors adherence to internal policies, procedures, and regulatory requirements.

WORK LOCATION: Makati City
SALARY RANGE: ₱ 57,000 - 63,000 (Depending on Qualifications / Experiences) br>JOB SUMMARY: Assesses the adequacy and effectiveness of internal controls and identify gaps. Recommends and documents improvement on processes and controls based on the assessment.

QUALIFICATIONS:
- A graduate with a Bachelor’s Degree in Accountancy < r>- Must be a Certified Public Accountant (CPA)
- Experience with at least one of the Top 4 External Audit Firms is required
- Experience in Internal Audit is required
- With very good written and oral communication skills
- With strong analytical and problem-solving abilities
- Must have worked in an ERP environment
- High proficiency in MS Office, especially in MS Excel

DUTIES AND RESPONSIBILITIES:
- Reviews and assess the adequacy and effectiveness of Company policies, processes, and procedures.
- Identifies gaps, weaknesses, and risks in internal controls and compliance procedures.
- Reviews and analyzes processes to ensure compliance and operational efficiency.
- Recommends improvements for internal controls, processes, and procedures.
- Prepare detailed reports documenting findings, risks, and recommendations.
- Collaborates with various Department Heads to address control gaps and implement improvements.
- Monitors adherence to internal policies, procedures, and regulatory requirements.

Salary: Php 57,000 - 63,000 (Depending on Qualifications and Experience)
Locaton: Makati City br>
Job Summary:
Assesses the adequacy and effectiveness of internal controls and identify
gaps. Recommends and documents improvement on processes and controls based on the
assessment.

Duties and Responsibilities:
Assess and review company policies, procedures, and controls.
Identify risks and gaps in internal controls and compliance.
Analyze processes for compliance and efficiency.
Recommend improvements to internal systems and procedures.
Prepare reports with findings and recommendations.
Collaborate with department heads to resolve issues.
Ensure adherence to policies and regulations.
Perform other related duties as assigned.

Job Summary:
Assesses the adequacy and effectiveness of internal controls and identify gaps. Recommends and documents improvement on processes and controls based on the assessment.

Duties & Responsibilities:

• Reviews and assesses the adequacy and effectiveness of Company policies, processes, and procedures.
• Identifies gaps, weaknesses, and risks in internal controls and compliance procedures.
• Reviews and analyzes processes to ensure compliance and operational efficiency.
• Recommends improvements for internal controls, processes, and procedures.
• Prepare detailed reports documenting findings, risks, and recommendations.
• Collaborates with various Department Heads to address control gaps and implement
• improvements.
• Monitors adherence to internal policies, procedures, and regulatory requirements.
• Performs other duties that may be assigned from time to time.

PROCESS IMPROVEMENT SPECIALIST FOR GLOBAL LOGISTICS
LOCATION: Pasig br>SETUP: Day shift, Onsite

JOB DESCRIPTION
This position ensures efficient, effective and optimal use of processes, applications, and communication to ensure service excellence within the company. The role will work closely with the functional teams and will focus on process improvement activity, in particular for implementation of new processes as well as analyzing current processes to identify and implement efficiency and service delivery opportunities including global profile administration and user access control.

QUALIFICATIONS
- Holder of Bachelor’s Degree in Logistics, English, Business mgmt. or related discipline < r>- 3-5 years’ experience in international logistics environment. Experience in Process Improvement and/or other field relevant to logistics is an advantage. < r>- Broad and solid understanding of logistics operational activities supporting customer solutions and transactional business, and corresponding IT applications
- Good command of MS Office applications.
- Well-developed communication skills, excellent command of English language and language relevant to office of domicile, both orally and in writing.
- Passion for service excellence, innovative mindsets.
- Effective organizational & planning skills.
- Ability to quickly assimilate how new or existing applications or functionality may be applied to improve or extend customer services.
- An analytical, methodical and logical approach to problem solving
- Strong interpersonal skills within a multi-cultural environment.
- Ability to prioritize and deliver.
- Strong attention to detail.
- Solution focused on a global perspective
- Project and Change Management skills
- Be good at documentation process and creative thinking