94 Outsourcing jobs in Manila

About DWS:

Today, markets face a whole new set of pressures – but also a whole lot of opportunity too. Opportunity to innovate differently. Opportunity to invest responsibly. And opportunity to make change.

Join us at DWS, and you can be part of an industry-leading firm with a global presence. You can lead ambitious opportunities and shape the future of investing. You can support our clients, local communities, and the environment.

We're looking for creative thinkers and innovators to join us as the world continues to transform. As whole markets change, one thing remains clear; our people always work together to capture the opportunities of tomorrow. That's why we are 'Investors for a new now'.

As investors on behalf of our clients, it is our role to find investment solutions. Ensuring the best possible foundation for our clients' financial future. And in return, we'll give you the support and platform to develop new skills, make an impact and work alongside some of the industry's greatest thought leaders. This is your chance to achieve your goals and lead an extraordinary career.

This is your chance to invest in your future.

Read more about DWS and who we are here.

Team / division overview

DWS continues its journey as a publicly listed asset manager since its IPO and is in the process of establishing its own infrastructure and corporate functions, including Procurement. Both the Third-Party Management Operations and Third-Party Lifecyle Management will be fundamental pillars of DWS Procurement.

Your responsibilities

• Maintain and update the central repository, ensuring data completeness and consistency across all regulatory data fields.
• Work towards automating data collection to improve efficiency, reducing manual outreach to Service Relationship Owners (SROs) to obtain missing information.
• Implement and oversee control checks to validate the accuracy and integrity of data, conducting sample checks
• Collect and deliver regulated Legal Entity (LE) reporting requirements
• Design an LE engagement model aligned with MaRisk requirements for effective interaction with group legal entities.
• Define minimum control standards in line with MaRisk and other relevant regulatory requirements.
• Identify and implement enhancements to the existing outsourcing framework, ensuring continuous alignment with regulatory expectations and risk appetite.
• Monitor and assess regulatory developments, including EBA, MaRisk, SSNF, Singapore MAS, and initiate necessary updates to outsourcing processes and controls.
• Develop Key Operating Documents (KOD) to support standardisation and governance and make continued enhancements to the existing Target Operating Model.
• Track and manage open audit findings and self-identified issues, ensuring that target due dates are met and remediation actions are completed in a timely manner.
• Create and maintain a services report format that meets regulatory requirements, ensuring consistency and compliance across all legal entities.

We are looking for

• Proven experience in outsourcing governance, Third Party Risk Management, or regulatory compliance within a financial services or regulated environment.
• Strong knowledge of regulatory frameworks such as MaRisk, EBA Guidelines, SSNF, and MAS outsourcing regulations would be advantageous.
• Proven ability to manage data processes, ensure data integrity, and implement automation tools to drive efficiencies.
• Strong analytical and problem-solving skills with a keen eye for identifying gaps and implementing process improvements.
• Excellent stakeholder management skills with experience engaging senior leaders, legal entities, and regulatory bodies.
• Ability to define and implement control frameworks to enhance governance and regulatory compliance.
• Strong reporting and documentation skills, with experience in legal entity reporting and regulatory submissions.
• Proficiency in data management tools, Excel, and automation technologies would be advantageous.
• Willing to work mid-shift (2:00 PM to 11:00 PM Manila time) and on hybrid set-up. Office is located in Bonifacio Global City.

What we'll offer you:

At DWS we're serious about diversity, equity and creating an inclusive culture where colleagues can be themselves and it's important to us that you enjoy coming to work - feeling healthy, happy and rewarded. At DWS you'll have access to a range of benefits including, but not limited, to the below:

• A hybrid working model, allowing for in-office / work from home flexibility, comprehensive leave policy, personal and volunteer days.
• Competitive compensation packages including health and wellbeing benefits.
• Access to best in class trainings, in role development and career progression opportunities.

If you require any adjustments or changes to be made to the interview process for any reason including, or related to a disability or long-term health condition, then please contact your recruiter and let them know what assistance you may need. Examples of adjustments include providing a change to the format of the interview, or providing assistance when at the DWS office. This will not affect your application and our recruitment team will discuss options with you.

Our values define the working environment we strive to create – diverse, supportive, and welcoming of different views. We embrace a culture reflecting a variety of perspectives, insights, and backgrounds to drive innovation. We build talented and diverse teams to drive business results and encourage our people to develop to their full potential. Talk to us about flexible work arrangements and other initiatives we offer.

We promote good working relationships and encourage high standards of conduct and work performance. We welcome applications from talented people from all cultures, countries, races, genders, sexual orientations, disabilities, beliefs, and generations and are committed to providing a working environment free from harassment, discrimination, and retaliation.

Job Purpose

The Business Process Specialist supports the Business Process Manager in the elicitation of information from stakeholders to map out their entire process. The Business Process Specialist will aid the Business Process Manager in the documentation/creation of the company's processes, policies, and procedures.

QUALIFICATIONS:

• Graduate of BS Industrial Engineering or any related field is preferred but not required
• At least 3 years of work experience in process documentation, frameworks, audit, improvements, and standards
• Knowledgeable in Microsoft Office Application (Visio, Excel, Word, Powerpoint) and Microsoft Teams
• Must be skilled in process mapping and information gathering from stakeholders
• Must be a critical thinker and detail-oriented
• Must have strong communication skills and comfortable working with a variety of stakeholders
• Experience in retail and exposure to project management is a plus

JOB RESPONSIBILITIES:

• Facilitate process improvement and provides assistance to process owners in identifying gaps and improving existing processes
• Conduct process creation/documentation thru information elicitation and collaboration with the stakeholders
• Maintains and updates identified/documented processes of the company
• Assist in aligning all documented processes with all stakeholders and ensures adequate process cascade and training of process improvement and standardization initiatives before implementations are conducted
• Ensures an organized filing and release of controlled documents

The Business Process Manager is responsible for ensuring that the gathering of information from stakeholders to map out the entire process is conducted based on suitable elicitation techniques. Business Process Manager will ensure that documentation/creation of the Company Processes, Policies, and Procedures meet standard characteristics of an effective Business Process Document, and identifies/recommends areas for process re-engineering. On an annual basis, the BP Manager ensures that significant Company processes are accounted for in the documentation.

QUALIFICATIONS:

• Graduate of BS Industrial Engineering, Management or any related field is preferred but not required
• At least 4-5 years of work experience as a Manager in the Business Process Department or any closely related Department
• Knowledgeable in Microsoft Office Application (Visio, Excel, Word, Powerpoint) and Microsoft Teams
• Must be skilled in process mapping and information gathering from stakeholders
• Must be a critical thinker and detail-oriented
• With strong communication skills and comfortable working with a variety of stakeholders
• Experience in Retail and exposure to project management is a must

JOB RESPONSIBILITIES:

• Ensures that department goals/objectives are communicated with all team members
• Leads the team in the elicitation of information from the process owners to ensure complete documentation of the process/es.
• Finalizes and endorses for approval process improvement and provides assistance to process owners in identifying gaps and improving existing processes
• Reviews process documentation in collaboration with BP Specialist, Process Owners, and Senior Management
• Aligns all documented processes with all stakeholders and ensures adequate process cascade and training of process improvement and standardization initiatives before implementations are conducted
• Implements Business Process Document Management

Specific Duties and Responsibilities

• Implement and support SAP for Regional finance processes
• Help support post SAP implementation processes and enable benefits exploitation
• Architect the usage of IS applications which enables these business processes and identify and deliver initiatives which enable their continuous improvement
• Manage the prioritization and delivery of work requests for the customer facing business process areas
• Ensure a good understanding of all the finance processes and support the business in providing detailed knowledge of SAP
• Supporting help desk and coaches in resolving problems.
• Serve as internal consultant to the business for continuous business process improvement and exploitation of the IS investment
• Support change management through business coach training and communications.
• Collaborate with business in formulating business process strategy & programs for business area; stay abreast of business changes which could impact systems design
• Provide measurable contribution to margin and ROCE for the supported businesses through continuous process improvement
• Provide the interface between IS and the business for the relevant business process area
• Design business process and improvement in collaboration with business

Required Qualification / Experience

• Expert knowledge of SAP S4 FICO module
• Solid experience of managing SAP projects
• Ability to work and communicate with all levels of employees both local and global within the Business
• Extensive knowledge of business processes and application functionality to enable the resolution of complex problems and influence continuous improvement
• Understanding of Information Technology and a deep appreciation of its business application
• Strong understanding and demonstrated use of IS and how it can be used for competitive advantage to support the business process
• Excellent communication skills with a proactive attitude
• Ability to operate in a regional environment
• Able to grasp business and IS concepts quickly

About the Role

Concerted Management Corporation, the support group of the number one motorcycle dealer in the Philippines, Motortrade Nationwide Corporation, is seeking a highly motivated and experienced Business Process Supervisor to join our dynamic team. As a full-time employee, you will be responsible for overseeing the day-to-day operations of our business processes, ensuring efficiency and quality. This key role will be based in our Mandaluyong City office.

What You'll Be Doing

• Supervise and coordinate the activities of the business process team to ensure timely and accurate completion of tasks.
• Monitor and analyze business process performance metrics to identify areas for improvement.
• Implement process improvements and best practices to enhance productivity and customer satisfaction.
• Provide training and guidance to team members to develop their skills and knowledge.
• Collaborate with cross-functional teams to align business processes with organizational goals.
• Escalate and resolve any issues or bottlenecks in the business processes.
• Maintain detailed records and documentation of business processes and activities.

What We're Looking For

• Minimum 3 years of experience in a supervisory role in a business process-oriented environment.
• Strong understanding of business process management methodologies and best practices.
• Excellent problem-solving and decision-making skills with the ability to think critically.
• Proficient in data analysis and reporting to drive process improvements.
• Effective communication and interpersonal skills to collaborate with cross-functional teams.
• Experience in training and developing team members to enhance their capabilities.
• Familiarity with relevant industry regulations and compliance requirements.

What We Offer

At Concerted Management Corporation, we value our employees and strive to provide a rewarding and fulfilling work environment. As a Business Process Supervisor, you will enjoy competitive compensation, comprehensive benefits, and opportunities for professional development. We are committed to fostering a culture of collaboration, innovation, and work-life balance.

About Us

Concerted Management Corporation is the support group of Motortrade Nationwide Corporation, the largest motorcycle dealer in the Philippines. We are dedicated to delivering operational excellence and providing the necessary business solutions that drive the success and growth of our partner company.

We're looking for a results-driven Business Process Analyst who can lead the organization in standardizing, monitoring, and improving our business processes across all departments and clients. The ideal candidate will proactively identify inefficiencies, streamline workflows, document procedures, and ensure consistent execution of our standards. This person will work closely with department heads, the leadership team, and process owners to promote operational excellence and alignment with company goals.

Responsibilities:

• Root Cause Identification: Analyze non-performing KPIs and collaborate with leaders to identify performance gaps.
• Process Documentation: Standardize and document processes using approved templates. Ensure processes are cost-efficient, risk-mitigating, and aligned with company objectives.
• Monitoring: Develop and maintain dashboards for tracking department, client, and organizational performance.
• Reporting & Suggestion: Prepare reports, present findings, and provide actionable business insights to management.
• Process Improvement: Recommend and implement improvements to optimize workflows and eliminate inefficiencies.
• Change Control Ownership: Own the company's change control process for workflows. Ensure departments follow documentation and change protocols.
• Governance: Ensure compliance across departments for standardized process formats and implementation.
• Process Utilization & Employee Workload Tracking: Design and implement trackers that not only monitor the status of processes but also capture how frequently processes are used (utilization) and how long each activity takes (TAT). The system must also track employee workload and process ownership, enabling performance and capacity monitoring across teams. Dashboards must be created and maintained for real-time visibility into operational efficiency.
• Successfully accomplish ad hoc tasks and responsibilities assigned by the management within the agreed SLAs.

Minimum qualifications:

• Bachelor's degree in Industrial Engineering, Business Administration, Management, or related field
• At least 2 years of experience in process mapping and documentation, process analysis, or improvement roles
• At least 1 year experience in change management and governance
• Strong Excel/Google Sheets and presentation skills
• Strong process automation experience
• Strong analytical skills and proven ability to think strategically
• Excellent verbal and written communication skills with all levels of internal stakeholders and ability to influence others towards a common goal
• Experience with SLA/KPI frameworks and dashboard systems
• Experience with Process Mapping Tools and Business Intelligence Platforms

Preferred qualifications:

• Six Sigma Yellow Belt or Lean Management Certification
• Experience in HR, Finance, or shared services is a plus
• Advanced project management skills

Benefits:

• Health Care Plan (HMO) with Dental and Vision upon regularization.
• Group Life and Accident Insurance upon regularization
• Unlimited coffee when reporting on-site
• Vacation Leave and Sick Leave, Sick Leave convertible to cash by the end of the year
• Bereavement Leave of 3 days upon regularization
• Onsite facilities such as medical clinic and fitness gym
• Training and Development Programs
• Company Christmas Gift
• Employee Discount
• Company Events
• 13th Month Pay as mandated by the Philippine Government.
• Government Mandated Benefits (SSS, PHIC, and Pag-IBIG)
• Birthday Gift
• Service Year Award

Job Qualifications:

• Bachelor's Degree in Information Technology, Computer Science or any related course
• Has 3 - 5 years of solid experience in managing SAP S/4 FICO projects
• Ability to work and communicate with all levels of employees both local and global within the group
• Extensive knowledge of business processes and application functionally to enable the resolution of complex problems and influence continuous improvement
• Strong understanding of demonstrated use of IS and how it can be used for competitive advantage to support the business process
• Excellent oral and written communication skills
• Ability to operate in a regional environment
• Ability to grasp business and IS concepts quickly
• Willing to work on a hybrid setup
• Can start ASAP

Job Description:

• Implement and support SAP for finance processes in Regional RSE
• Help support post SAP implementation processes and enable benefits exploitation
• Architect the usage of IS applications which enables these business processes and identify and deliver initiatives which enable their continuous improvement
• Manage the prioritization and delivery of work requests for the customer facing business process in providing detailed knowledge of SAP
• Supporting help desk and coaches in resolving problems
• Serve as internal consultant to the business for continuous business process improvement and exploitation of the IS investment
• Collaborate with business in formulating business process strategy & programs for business area; stay abreast of business changes which could impact systems design
• Provide measurable contribution to margin and ROCE for the supported businesses through continuous process improvement
• Design business process and improvement in collaboration with business

Job Summary

This junior supervisory role leads projects that make Dragonpay's processes faster, simpler, and more efficient through automation and innovation. You'll work with different teams, use data to solve problems, and help drive positive change across the company.

Key Responsibilities

• Lead projects that improve business processes from start to finish.
• Simplify workflows and introduce automation where needed.
• Define and track KPIs to measure impact and success.
• Work with internal teams and external partners to ensure smooth solutions.
• Use data to identify problems and recommend improvements.
• Support change management and guide teams in adopting new tools.
• Train and mentor colleagues to build innovation skills.

Qualifications

• Bachelor's degree in Business, Finance, Accounting, or a related field.
• Experience in financial operations, settlements, or reconciliation.
• Strong background in process improvement and risk management.
• Good project management and problem-solving skills.
• Able to analyze data and turn it into practical solutions.
• Strong leadership, teamwork, and communication skills.
• Flexible, adaptable, and open to new technologies.
• Willing to work on-site in our Marikina office.

Brief job Description:

• Formulate and apply mathematical and optimization models to decision making, policy formulations, and other functions of our plant operations.
• Collect and analyze data of plants to identify and understand potential or existing problems, show the implications of different actions to solve the problems, and assist in the decision-making process.
• Assist the plants plant management team in the allocation of resources, production schedule development, and business process.
• Participates in process improvement projects

Qualifications:

• College Graduate of Business Management/Business Administration/Industrial Engineering.
• At least 1 year of relevant experience in Business Process Analysis in Food Manufacturing Industry specially in Plant Operations.
• Proficient in MS Excel.
• Applicants must be willing to work in in Manggahan, Pasig and willing to report full time on-site.

Job Types: Full-time, Permanent

Benefits:

• Additional leave
• Company Christmas gift
• Employee discount
• Free parking
• Health insurance
• Life insurance
• On-site parking
• Opportunities for promotion
• Paid training
• Pay raise
• Promotion to permanent employee

Ability to commute/relocate:

• Santa Maria, Bulacan: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person