9 No Experience Needed jobs in Malolos
Customer Service Manager
Pulilan, Bulacan
Cargill
Posted 4 days ago
Job Viewed
Job Description
**Job Purpose and Impact**
The Customer Service Manager will oversee a team that provides customer services relating to sales, sales promotions, installations and communications. In this role, you will supervise the team that optimizes and monitors shipping and returns including processing complex orders from customers and resolving order or delivery issues.
**Key Accountabilities**
+ Conduct performance management, talent development, succession planning and engagement.
+ Partner with team members to decide which tools or systems are appropriate to use for specific customer service environments.
+ Use comprehensive knowledge of supply customer service practices and procedures to support and assist in developing tactical customer service strategies for a small customer base.
+ Provide support and feedback to define improvement projects and commitments that require a thorough understanding of customer service practices and procedures for a small team.
+ Other duties as assigned
+ Responsible for personnel decisions related to hiring, performance and disciplinary actions for your direct reports. You will also spend time completing the same tasks as employees on your team.
**Qualifications**
**Minimum Qualifications**
+ Bachelor's degree in a related field or equivalent experience
+ Minimum requirement of 1 year relevant work experience. Typically reflects 3 years or more of relevant experience
+ Must have strong background in Supply Chain Customer Service/Order Management for a Manufacturing company
+ Must have people management experience
+ Experience in an agriculture company is a plus
+ Willing to be based in Pulilan
The Customer Service Manager will oversee a team that provides customer services relating to sales, sales promotions, installations and communications. In this role, you will supervise the team that optimizes and monitors shipping and returns including processing complex orders from customers and resolving order or delivery issues.
**Key Accountabilities**
+ Conduct performance management, talent development, succession planning and engagement.
+ Partner with team members to decide which tools or systems are appropriate to use for specific customer service environments.
+ Use comprehensive knowledge of supply customer service practices and procedures to support and assist in developing tactical customer service strategies for a small customer base.
+ Provide support and feedback to define improvement projects and commitments that require a thorough understanding of customer service practices and procedures for a small team.
+ Other duties as assigned
+ Responsible for personnel decisions related to hiring, performance and disciplinary actions for your direct reports. You will also spend time completing the same tasks as employees on your team.
**Qualifications**
**Minimum Qualifications**
+ Bachelor's degree in a related field or equivalent experience
+ Minimum requirement of 1 year relevant work experience. Typically reflects 3 years or more of relevant experience
+ Must have strong background in Supply Chain Customer Service/Order Management for a Manufacturing company
+ Must have people management experience
+ Experience in an agriculture company is a plus
+ Willing to be based in Pulilan
This advertiser has chosen not to accept applicants from your region.
0
Customer Service Representative
San Fernando, Pampanga
Roymed Pharmaceutical
Posted today
Job Viewed
Job Description
Ensures the proper identity and address of the customers and their corresponding area and the sales representative in charge of their account.
- Follow-up the Customers Information Sheets to the sales representatives daily and/or weekly.
- Confirms the Purchase Order (PO) to the customers.
- Coordinates the orders of the customers to the warehouse department for prompt preparation, checking and delivery; and conducts follow-up in processing the payment of walk-in customers.
- Obtain the clearance and authorization of AFD when a certain customer’s account is blocked either due to maximum unposted accounts, bounced check, or over credit limit.
- Encodes and file sales invoices and delivery receipts as to their respective areas and the sales representative that covers such account.
- Records delivery receipts submitted/remitted by the sales representatives to their respective trucking inventory and inform the encoder supervisor, assistant manager and/or manager if an inconsistency is detected.
- Assists Sales Representatives and Office Accounts push for identified or priority products.
- Reviews and reports to Sales Representatives through Sales Manager status of accounts (accounts management)
- Ensures and provides quality service to both internal and external customer.
- Receives inquiries from and/or contacts the company’s clients in areas.
- Confirms the availability, expiry and price update of stocks from the warehouse manager, warehouse supervisor or warehouse associate to maintain accurate and quality service.
- Facilitate the process of returning stocks inventory from the sales representatives’ trucking inventory to the warehouse inventory.
- Change stocks and add stocks in the encoding system.
- Check overdue and unposted transaction and reports to the encoder supervisor the actions taken.
- Visits in the warehouse weekly for reviewing and familiarizing medicines when available.
- Familiarize branded and generic medicines: medicines’ generic names, milligram, milliliter, manufacturer, price, color of the packaging, tabs, caps and indications.
- Maintains the cleanliness of the computer units, its peripherals and communication device that the company has provided for his/her use.
- Prepares customers service summary reports.
- Performs other job related duties and responsibilities as determined by immediate head and/or performs job related tasks that may arise as needed by the company including participation in company events/activities.
- Promotes company’s exclusive and priority products.
**Job Types**: Full-time, Permanent
Schedule:
- 8 hour shift
**Experience**:
- Clerical: 1 year (preferred)
- Follow-up the Customers Information Sheets to the sales representatives daily and/or weekly.
- Confirms the Purchase Order (PO) to the customers.
- Coordinates the orders of the customers to the warehouse department for prompt preparation, checking and delivery; and conducts follow-up in processing the payment of walk-in customers.
- Obtain the clearance and authorization of AFD when a certain customer’s account is blocked either due to maximum unposted accounts, bounced check, or over credit limit.
- Encodes and file sales invoices and delivery receipts as to their respective areas and the sales representative that covers such account.
- Records delivery receipts submitted/remitted by the sales representatives to their respective trucking inventory and inform the encoder supervisor, assistant manager and/or manager if an inconsistency is detected.
- Assists Sales Representatives and Office Accounts push for identified or priority products.
- Reviews and reports to Sales Representatives through Sales Manager status of accounts (accounts management)
- Ensures and provides quality service to both internal and external customer.
- Receives inquiries from and/or contacts the company’s clients in areas.
- Confirms the availability, expiry and price update of stocks from the warehouse manager, warehouse supervisor or warehouse associate to maintain accurate and quality service.
- Facilitate the process of returning stocks inventory from the sales representatives’ trucking inventory to the warehouse inventory.
- Change stocks and add stocks in the encoding system.
- Check overdue and unposted transaction and reports to the encoder supervisor the actions taken.
- Visits in the warehouse weekly for reviewing and familiarizing medicines when available.
- Familiarize branded and generic medicines: medicines’ generic names, milligram, milliliter, manufacturer, price, color of the packaging, tabs, caps and indications.
- Maintains the cleanliness of the computer units, its peripherals and communication device that the company has provided for his/her use.
- Prepares customers service summary reports.
- Performs other job related duties and responsibilities as determined by immediate head and/or performs job related tasks that may arise as needed by the company including participation in company events/activities.
- Promotes company’s exclusive and priority products.
**Job Types**: Full-time, Permanent
Schedule:
- 8 hour shift
**Experience**:
- Clerical: 1 year (preferred)
This advertiser has chosen not to accept applicants from your region.
1
Customer Service and Logistics Coordinator
Pulilan, Bulacan
Cargill
Posted 3 days ago
Job Viewed
Job Description
**Job Purpose and Impact**
The Customer Solutions and Services Associate III will engage with customers and internal team members to ensure we providing outstanding customer service from contract entry through final payment for product deliveries. In this role, you will coordinate customer account activities with the company, highlight business opportunities for the customer to increase their profitability and be responsible for key compliance controls related to the customer contract and payment.
**Key Accountabilities**
+ Maintain account information to accurately perform customer payment activities.
+ Direct follow-up discussions with customers on contracting activities including past due balances and unconfirmed contracts.
+ Problem solve customer complaints and payment issues, ensuring timely resolution, active engagement with customers and internal team members to prevent future issues.
+ Perform outbound calls to customers creating awareness of new product initiatives, following up on business transactions and highlighting opportunities for a better customer experience through digital platforms.
+ Provide Cargill's customers with direct customer service call support by answering basic market and risk management product questions, customer specific account and contract related questions and supporting customer interactions with our digital platforms.
+ Participate in customer planning meetings with our sales team in an effort to bring forward account management items and coordinate the customer follow through.
+ Perform compliance and monitoring functions, as the need arises, related to payments and contracts
+ Handle complex clerical, administrative, technical or customer support issues under minimal supervision, while escalating only the most complex issues to appropriate staff.
+ Other duties as assigned
**Qualifications**
**Minimum Qualifications**
+ High school diploma, secondary education level or equivalent
+ Ability to create unique solutions for complex problems
+ Ability to maintain a positive attitude in challenging situations
+ Confirmed ability to timely, accurately and consistently execute complex and detailed processes and procedures
**Preferred Qualifications**
+ Associates Degree
+ Minimum of five years of related work experience
The Customer Solutions and Services Associate III will engage with customers and internal team members to ensure we providing outstanding customer service from contract entry through final payment for product deliveries. In this role, you will coordinate customer account activities with the company, highlight business opportunities for the customer to increase their profitability and be responsible for key compliance controls related to the customer contract and payment.
**Key Accountabilities**
+ Maintain account information to accurately perform customer payment activities.
+ Direct follow-up discussions with customers on contracting activities including past due balances and unconfirmed contracts.
+ Problem solve customer complaints and payment issues, ensuring timely resolution, active engagement with customers and internal team members to prevent future issues.
+ Perform outbound calls to customers creating awareness of new product initiatives, following up on business transactions and highlighting opportunities for a better customer experience through digital platforms.
+ Provide Cargill's customers with direct customer service call support by answering basic market and risk management product questions, customer specific account and contract related questions and supporting customer interactions with our digital platforms.
+ Participate in customer planning meetings with our sales team in an effort to bring forward account management items and coordinate the customer follow through.
+ Perform compliance and monitoring functions, as the need arises, related to payments and contracts
+ Handle complex clerical, administrative, technical or customer support issues under minimal supervision, while escalating only the most complex issues to appropriate staff.
+ Other duties as assigned
**Qualifications**
**Minimum Qualifications**
+ High school diploma, secondary education level or equivalent
+ Ability to create unique solutions for complex problems
+ Ability to maintain a positive attitude in challenging situations
+ Confirmed ability to timely, accurately and consistently execute complex and detailed processes and procedures
**Preferred Qualifications**
+ Associates Degree
+ Minimum of five years of related work experience
This advertiser has chosen not to accept applicants from your region.
2
Assistant Manager (Customer Service Department)
San Fernando, Pampanga
Roymed Pharmaceutical
Posted today
Job Viewed
Job Description
Improve customer service experience, create engaged customers and facilitate organic growth
- Take ownership of customers issues and follow problems through to resolution
- Set a clear mission and deploy strategies focused towards that mission
- Develop service procedures, policies and standards
- Keep accurate records and document customer service actions and discussions
- Analyze statistics and compile accurate reports
- Control resources and utilize assets to achieve qualitative and quantitative targets
- Adhere to and manage the approved budget
- Maintain an orderly workflow according to priorities
**Job Types**: Full-time, Permanent
Schedule:
- 8 hour shift
**Experience**:
- Management: 2 years (preferred)
- Administrative: 3 years (preferred)
- Take ownership of customers issues and follow problems through to resolution
- Set a clear mission and deploy strategies focused towards that mission
- Develop service procedures, policies and standards
- Keep accurate records and document customer service actions and discussions
- Analyze statistics and compile accurate reports
- Control resources and utilize assets to achieve qualitative and quantitative targets
- Adhere to and manage the approved budget
- Maintain an orderly workflow according to priorities
**Job Types**: Full-time, Permanent
Schedule:
- 8 hour shift
**Experience**:
- Management: 2 years (preferred)
- Administrative: 3 years (preferred)
This advertiser has chosen not to accept applicants from your region.
3
Volume Hiring! Customer Service Representative
Guagua, Pampanga
Sutherland
Posted today
Job Viewed
Job Description
You are joining **Sutherland**, a global business transformation company offering an integrated set of back-office and customer service support services.
One of the largest, independent process transformation companies in the world, Sutherland serves marquee clients in major industry verticals. With our head office in Rochester, New York, USA, Sutherland spans 60 location across 19 countries supporting 8 industries, focusing on delivering results that businesses can see, resulting in improved experiences that their customers can feel.
As a **Customer Service Associate**, you will deliver customer service to the customers and clients. You are also expected to:
**KEY RESPONSIBILITIES**:
- Maintain a strong operational knowledge of product and services, prices, marketing and promotional events as it relates to the coach community;
- Provide clear and professional answers to various questions regarding fitness products;
- Meet all productivity and quality requirements and guidelines;
- Model and work by the company's core values; and
- Achieve and maintain required metrics and goals.
**MINIMUM QUALIFICATIONS**:
- Finished at least 2 years in college (or High School Graduate + relevant work experience)
- Excellent English written and verbal communication skills
- Working knowledge on computers
- Good customer service and problem solving skills
**JOB HIGHLIGHTS**:
- Enjoy a set of Industry-leading benefits
- Get paid while in training
- Receive HMO and free dependent
- Educational support for employees
- Employee referral incentives
- Vacation and Sick Leaves
- We have sites nationwide that can be near your location
- Stable & secured company
**Benefits**:
- Paid training
Schedule:
- 8 hour shift
Supplemental pay types:
- 13th month salary
- Overtime pay
- Performance bonus
**Education**:
- Senior High School (preferred)
**Experience**:
- Customer Service Representative: 1 year (preferred)
**Language**:
- English (preferred)
One of the largest, independent process transformation companies in the world, Sutherland serves marquee clients in major industry verticals. With our head office in Rochester, New York, USA, Sutherland spans 60 location across 19 countries supporting 8 industries, focusing on delivering results that businesses can see, resulting in improved experiences that their customers can feel.
As a **Customer Service Associate**, you will deliver customer service to the customers and clients. You are also expected to:
**KEY RESPONSIBILITIES**:
- Maintain a strong operational knowledge of product and services, prices, marketing and promotional events as it relates to the coach community;
- Provide clear and professional answers to various questions regarding fitness products;
- Meet all productivity and quality requirements and guidelines;
- Model and work by the company's core values; and
- Achieve and maintain required metrics and goals.
**MINIMUM QUALIFICATIONS**:
- Finished at least 2 years in college (or High School Graduate + relevant work experience)
- Excellent English written and verbal communication skills
- Working knowledge on computers
- Good customer service and problem solving skills
**JOB HIGHLIGHTS**:
- Enjoy a set of Industry-leading benefits
- Get paid while in training
- Receive HMO and free dependent
- Educational support for employees
- Employee referral incentives
- Vacation and Sick Leaves
- We have sites nationwide that can be near your location
- Stable & secured company
**Benefits**:
- Paid training
Schedule:
- 8 hour shift
Supplemental pay types:
- 13th month salary
- Overtime pay
- Performance bonus
**Education**:
- Senior High School (preferred)
**Experience**:
- Customer Service Representative: 1 year (preferred)
**Language**:
- English (preferred)
This advertiser has chosen not to accept applicants from your region.
4
Customer Service Representative palayan -retail
San Fernando, Pampanga
Sutherland
Posted today
Job Viewed
Job Description
You are joining **Sutherland**, a global business transformation company offering an integrated set of back-office and customer service support services.
One of the largest, independent process transformation companies in the world, Sutherland serves marquee clients in major industry verticals. With our head office in Rochester, New York, USA, Sutherland spans 60 location across 19 countries supporting 8 industries, focusing on delivering results that businesses can see, resulting in improved experiences that their customers can feel.
As a **Customer Service Associate**, you will deliver customer service to the customers and clients. You are also expected to:
**KEY RESPONSIBILITIES**:
- Maintain a strong operational knowledge of product and services, prices, marketing and promotional events as it relates to the coach community;
- Provide clear and professional answers to various questions regarding fitness products;
- Meet all productivity and quality requirements and guidelines;
- Model and work by the company's core values; and
- Achieve and maintain required metrics and goals.
**MINIMUM QUALIFICATIONS**:
- Finished at least 2 years in college (or High School Graduate + relevant work experience)
- Excellent English written and verbal communication skills
- Working knowledge on computers
- Good customer service and problem solving skills
**JOB HIGHLIGHTS**:
- Enjoy a set of Industry-leading benefits
- Get paid while in training
- Receive HMO and free dependent
- Educational support for employees
- Employee referral incentives
- Vacation and Sick Leaves
- We have sites nationwide that can be near your location
- Stable & secured company
**Job Types**: Full-time, Permanent
**Benefits**:
- Paid training
Schedule:
- 8 hour shift
- Rotational shift
Supplemental pay types:
- 13th month salary
- Overtime pay
- Performance bonus
**Education**:
- Senior High School (preferred)
**Experience**:
- Customer Service Representative: 1 year (preferred)
**Language**:
- English (preferred)
One of the largest, independent process transformation companies in the world, Sutherland serves marquee clients in major industry verticals. With our head office in Rochester, New York, USA, Sutherland spans 60 location across 19 countries supporting 8 industries, focusing on delivering results that businesses can see, resulting in improved experiences that their customers can feel.
As a **Customer Service Associate**, you will deliver customer service to the customers and clients. You are also expected to:
**KEY RESPONSIBILITIES**:
- Maintain a strong operational knowledge of product and services, prices, marketing and promotional events as it relates to the coach community;
- Provide clear and professional answers to various questions regarding fitness products;
- Meet all productivity and quality requirements and guidelines;
- Model and work by the company's core values; and
- Achieve and maintain required metrics and goals.
**MINIMUM QUALIFICATIONS**:
- Finished at least 2 years in college (or High School Graduate + relevant work experience)
- Excellent English written and verbal communication skills
- Working knowledge on computers
- Good customer service and problem solving skills
**JOB HIGHLIGHTS**:
- Enjoy a set of Industry-leading benefits
- Get paid while in training
- Receive HMO and free dependent
- Educational support for employees
- Employee referral incentives
- Vacation and Sick Leaves
- We have sites nationwide that can be near your location
- Stable & secured company
**Job Types**: Full-time, Permanent
**Benefits**:
- Paid training
Schedule:
- 8 hour shift
- Rotational shift
Supplemental pay types:
- 13th month salary
- Overtime pay
- Performance bonus
**Education**:
- Senior High School (preferred)
**Experience**:
- Customer Service Representative: 1 year (preferred)
**Language**:
- English (preferred)
This advertiser has chosen not to accept applicants from your region.
5
Customer Service Representative/sales Representative
Malabon, National Capital Region
boldr
Posted today
Job Viewed
Job Description
**Work From Home | Work Onsite**
**5K Attendance Bonus**
**16K Performance bonus**
**1 Day Hiring Process**
**Non Toxic Account**
- At least 6 months BPO sales Experience
- Must be residing in Metro Manila
- Open for JHS/SHS/College/Associate Graduate
- Average Communication skills with empathy
**Job Types**: Full-time, Temporary
Contract length: 5 weeks
**Salary**: Php25,000.00 - Php36,000.00 per month
**Benefits**:
- Additional leave
- Company events
- Health insurance
- Life insurance
- Opportunities for promotion
- Paid training
- Pay raise
- Promotion to permanent employee
- Work from home
Schedule:
- 10 hour shift
- 8 hour shift
- Shift system
Supplemental pay types:
- 13th month salary
- Anniversary bonus
- Bonus pay
- Commission pay
- Overtime pay
- Performance bonus
- Quarterly bonus
- Tips
- Yearly bonus
**Education**:
- Junior High School (preferred)
**Experience**:
- or 6 months of BPO SALES: 1 year (required)
**5K Attendance Bonus**
**16K Performance bonus**
**1 Day Hiring Process**
**Non Toxic Account**
- At least 6 months BPO sales Experience
- Must be residing in Metro Manila
- Open for JHS/SHS/College/Associate Graduate
- Average Communication skills with empathy
**Job Types**: Full-time, Temporary
Contract length: 5 weeks
**Salary**: Php25,000.00 - Php36,000.00 per month
**Benefits**:
- Additional leave
- Company events
- Health insurance
- Life insurance
- Opportunities for promotion
- Paid training
- Pay raise
- Promotion to permanent employee
- Work from home
Schedule:
- 10 hour shift
- 8 hour shift
- Shift system
Supplemental pay types:
- 13th month salary
- Anniversary bonus
- Bonus pay
- Commission pay
- Overtime pay
- Performance bonus
- Quarterly bonus
- Tips
- Yearly bonus
**Education**:
- Junior High School (preferred)
**Experience**:
- or 6 months of BPO SALES: 1 year (required)
This advertiser has chosen not to accept applicants from your region.
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6
Customer Service Associate Clark Retail Account
San Fernando, Pampanga
Sutherland
Posted today
Job Viewed
Job Description
You are joining **Sutherland**, a global business transformation company offering an integrated set of back-office and customer service support services.
One of the largest, independent process transformation companies in the world, Sutherland serves marquee clients in major industry verticals. With our head office in Rochester, New York, USA, Sutherland spans 60 location across 19 countries supporting 8 industries, focusing on delivering results that businesses can see, resulting in improved experiences that their customers can feel.
As a **Customer Service Associate**, you will deliver customer service to the customers and clients. You are also expected to:
**KEY RESPONSIBILITIES**:
- Maintain a strong operational knowledge of product and services, prices, marketing and promotional events as it relates to the coach community;
- Provide clear and professional answers to various questions regarding fitness products;
- Meet all productivity and quality requirements and guidelines;
- Model and work by the company's core values; and
- Achieve and maintain required metrics and goals.
**MINIMUM QUALIFICATIONS**:
- Finished at least 2 years in college (or High School Graduate + relevant work experience)
- Excellent English written and verbal communication skills
- Working knowledge on computers
- Good customer service and problem solving skills
**JOB HIGHLIGHTS**:
- Enjoy a set of Industry-leading benefits
- Get paid while in training
- Receive HMO and free dependent
- Educational support for employees
- Employee referral incentives
- Vacation and Sick Leaves
- We have sites nationwide that can be near your location
- Stable & secured company
**Benefits**:
- Paid training
Schedule:
- 8 hour shift
Supplemental pay types:
- 13th month salary
- Overtime pay
- Performance bonus
**Education**:
- Bachelor's (preferred)
**Experience**:
- Customer Service Representative: 1 year (preferred)
**Language**:
- English (preferred)
One of the largest, independent process transformation companies in the world, Sutherland serves marquee clients in major industry verticals. With our head office in Rochester, New York, USA, Sutherland spans 60 location across 19 countries supporting 8 industries, focusing on delivering results that businesses can see, resulting in improved experiences that their customers can feel.
As a **Customer Service Associate**, you will deliver customer service to the customers and clients. You are also expected to:
**KEY RESPONSIBILITIES**:
- Maintain a strong operational knowledge of product and services, prices, marketing and promotional events as it relates to the coach community;
- Provide clear and professional answers to various questions regarding fitness products;
- Meet all productivity and quality requirements and guidelines;
- Model and work by the company's core values; and
- Achieve and maintain required metrics and goals.
**MINIMUM QUALIFICATIONS**:
- Finished at least 2 years in college (or High School Graduate + relevant work experience)
- Excellent English written and verbal communication skills
- Working knowledge on computers
- Good customer service and problem solving skills
**JOB HIGHLIGHTS**:
- Enjoy a set of Industry-leading benefits
- Get paid while in training
- Receive HMO and free dependent
- Educational support for employees
- Employee referral incentives
- Vacation and Sick Leaves
- We have sites nationwide that can be near your location
- Stable & secured company
**Benefits**:
- Paid training
Schedule:
- 8 hour shift
Supplemental pay types:
- 13th month salary
- Overtime pay
- Performance bonus
**Education**:
- Bachelor's (preferred)
**Experience**:
- Customer Service Representative: 1 year (preferred)
**Language**:
- English (preferred)
This advertiser has chosen not to accept applicants from your region.
7