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Customer Experience & Support Manager

Location:
Onsite

Industry:
Industrial Automation

Salary Range:
Php 40,000 – Php 50,000 monthly

Job Summary

We are seeking a highly capable and service-oriented
Customer Experience & Support Manager
to lead our post-sales support operations in the
industrial automation
sector. This role is pivotal in delivering high-quality, reliable technical support for mission-critical systems, including
24/7 service coverage
for clients in
manufacturing, utilities, and infrastructure
.

As the key leader of our technical support team, you will work closely with
Account Managers
and cross-functional teams to ensure customer systems remain operational, well-supported, and fully adopted post-commissioning. Your primary focus will be on
maximizing system uptime
,
improving response times
, and
enhancing the customer experience
across all service channels and shifts.

Key Responsibilities

• Develop and implement
  escalation protocols
  to efficiently resolve urgent technical issues in collaboration with engineering and project teams.
• Monitor
  real-time support performance
  , analyze incident trends, and ensure that
  root cause resolutions
  are documented and acted upon.
• Collaborate with Account Managers to ensure a
  seamless transition
  from project delivery to ongoing support, including onboarding and training coordination.
• Conduct regular customer
  check-ins and service reviews
  to assess satisfaction, gather feedback, and align on long-term success metrics.
• Lead the support team in providing
  remote and on-site troubleshooting
  for deployed
  SCADA, PLC, MES, and HMI systems
  .
• Serve as the
  voice of the customer
  within the organization, advocating for customer needs with product, engineering, and quality teams.
• Build and maintain an internal
  knowledge base
  , support workflows, and training modules to ensure consistent service across shifts.
• Collaborate with Sales and Account Managers to identify opportunities for
  upselling services or renewing support contracts
  .

Qualifications

Required:

• Bachelor's degree in
  Electrical, Electronics, Instrumentation, or Mechatronics Engineering
  , or a related technical field.
• 3–5 years of experience in
  technical customer support or service roles
  in
  industrial automation
  .
• Proven experience managing or coordinating
  24/7 support operations
  or on-call service teams.
• Strong familiarity with industrial automation platforms, including:
• SCADA
  (e.g., Ignition, Wonderware)
• PLCs
  (e.g., Siemens, Allen-Bradley)
• HMI
  systems
• Excellent
  leadership, communication, and analytical skills
  with the ability to manage people and performance in high-pressure situations.

Preferred:

• Background in supporting
  manufacturing plants, water utilities, power distribution
  , or other
  critical infrastructure clients
  .
• Experience in
  field service, commissioning
  , or
  systems integration
  .
• Knowledge of
  OT/IT convergence
  ,
  remote monitoring
  , and
  secure remote access solutions
  .
• Familiarity with
  CRM systems
  ,
  ticketing platforms
  , and
  field service management tools
  .

COMPANY DESCRIPTION

CRIF is a global leader in credit bureau, business information, and credit risk management solutions. We elevate businesses to the next level with an expert blend of data and analytics. Through data-driven insights, we empower businesses to make confident, sustainable decisions across the credit lifecycle, while mitigating risk and fueling growth.

Headquartered in Italy with more than 6,000 professionals worldwide, we operate in 37 countries across four continents. We have a strong presence in Asia with regional headquarters in Singapore, as well as offices in key cities including, Dushanbe, Hanoi, Ho Chi Minh City, Jakarta, Kaohsiung, Kuala Lumpur, Manila, Mumbai, Pune, Taipei, Taichung, Tashkent, Tokyo and Zhongli.

Job Overview:

CRIF is seeking a Customer Experience I for Synesgy, our ESG platform. The role involves providing exceptional customer support, conducting training sessions, and ensuring data quality for both customers and suppliers. If you have strong communication skills and a keen eye for detail, we invite you to be part of our team.

CUSTOMER EXPERIENCE - SYNESGY

Key Responsibilities:

-Deliver excellent customer service to clients and their suppliers.

-Conduct training sessions on the Synesgy ESG platform as needed.

-Assist customers and suppliers in completing the ESG questionnaire (training provided).

-Perform data quality checks on submitted documentation.

Requirements

-1-2 years of work experience in structured corporate environment (f.e. BPO)

-Excellent English communication skills (written and verbal) to interact with Internal Stakeholders and Customers globally

-Proactivity & attention to detail

-Nice to have: working knowledge of ESG

-Willing to work on mid-shift

TO APPLY, KINDLY CREATE A PROFILE THROUGH THIS LINK:

ALWAYS CHECK YOUR E-MAIL IF YOU RECEIVE A MESSAGE REGARDING WITH THE NEXT PROCESS. THANK YOU

For regular employees, we offer an industry-leading benefits package that includes:

Competitive Salary

Opportunity for rapid career growth for Top Performers

HMO with 2 free beneficiaries on Day One

Shift Schedule (Day shift/Mid shift/Night shift)

Pioneer, Non-voice, and Easy Accounts Available

Free Coffee and Biscuits in the office

Retirement/Life Insurance for Qualified Staff

Incentives and Signing Bonuses & other Premium Benefits for you to enjoy.

Job Responsibilities:

Follow standard operations and procedures.

Recognize and escalate priority problems in accordance with Client standards.

Ensure one call resolution prioritizing customer satisfaction.

Perform basic troubleshooting when necessary.

Qualifications:

With or without BPO Experience

At least High School Graduate (Old curriculum) / ALS Graduate

Excellent phone etiquette and excellent verbal, written, and interpersonal skills

Ability to multi-task, organize, and prioritize work

BE PART OF A GROWING TEAM AND ENJOY WORK-LIFE BALANCE

For regular employees, we offer an industry-leading benefits package that includes:

Competitive Salary

Opportunity for rapid career growth for Top Performers

HMO with 2 free beneficiaries on Day One

Shift Schedule (Day shift/Mid shift/Night shift)

Pioneer, Non-voice, and Easy Accounts Available

Free Coffee and Biscuits in the office

Retirement/Life Insurance for Qualified Staff

Incentives and Signing Bonuses & other Premium Benefits for you to enjoy.

Job Responsibilities:

Follow standard operations and procedures.

Recognize and escalate priority problems in accordance with Client standards.

Ensure one call resolution prioritizing customer satisfaction.

Perform basic troubleshooting when necessary.

Qualifications:

With or without BPO Experience

At least High School Graduate (Old curriculum) / ALS Graduate

Excellent phone etiquette and excellent verbal, written, and interpersonal skills

Ability to multi-task, organize, and prioritize work

BE PART OF A GROWING TEAM AND ENJOY WORK-LIFE BALANCE

We're growing and we want YOU to be part of our Non-Voice Account Team Experience a one-day hiring process and salary offer up to 25K plus monthly commissions

Your Day-to-Day:

• Manage non-voice account tasks including data entry, email correspondence, and chat support.
• Provide accurate information and resolve inquiries through written communication.
• Process service requests, updates, and follow-ups efficiently.
• Ensure high-quality and timely responses to customer queries and issues.
• Maintain detailed records of interactions and transactions.
• Meet performance targets for productivity, quality, and customer satisfaction.

Qualifications:

• College graduate of any course
• No prior non-voice experience necessary—we provide comprehensive training
• Strong written communication and organizational skills.
• Attention to detail and effective problem-solving abilities.
• Familiarity with non-voice support tools and systems is a plus but not required.
• Typing speed of at least 40 WPM (Words Per Minute).
• Ability to work independently and as part of a team in a dynamic environment.

Why You Should Apply:

• Competitive Salary (up to 25K)
• Monthly Commissions
• Fast-Track Career Growth for top performers
• HMO with 2 FREE Dependents from Day 1
• Free Coffee and Biscuits at the office (because we believe work should be enjoyable)
• Pioneer Accounts (including Voice and Easy Accounts)
• Incentives, Signing Bonuses, and More Premium Perks
• Flexible Shifts (Day, Mid, and Night)
• Life Insurance & Retirement Plan for qualified team members

Work-life balance is real here. Join a team that values growth, efficiency, and making a difference. Whether you're new to non-voice support or looking to advance your career, we have a place for you

Ready to take the next step? Let's chat about how you can grow with us—apply today

Job Type: Full-time

Pay: Php25, Php29,000.00 per month

Benefits:

• Additional leave
• Company events
• Health insurance
• Life insurance
• Opportunities for promotion
• Paid training

Work Location: In person

We're growing and we want YOU to be part of our Non-Voice Account Team Experience a one-day hiring process and salary offer up to 25K plus monthly commissions

Your Day-to-Day:

• Manage non-voice account tasks including data entry, email correspondence, and chat support.
• Provide accurate information and resolve inquiries through written communication.
• Process service requests, updates, and follow-ups efficiently.
• Ensure high-quality and timely responses to customer queries and issues.
• Maintain detailed records of interactions and transactions.
• Meet performance targets for productivity, quality, and customer satisfaction.

Qualifications:

• College graduate of any course
• No prior non-voice experience necessary—we provide comprehensive training
• Strong written communication and organizational skills.
• Attention to detail and effective problem-solving abilities.
• Familiarity with non-voice support tools and systems is a plus but not required.
• Typing speed of at least 40 WPM (Words Per Minute).
• Ability to work independently and as part of a team in a dynamic environment.

Why You Should Apply:

• Competitive Salary (up to 25K)
• Monthly Commissions
• Fast-Track Career Growth for top performers
• HMO with 2 FREE Dependents from Day 1
• Free Coffee and Biscuits at the office (because we believe work should be enjoyable)
• Pioneer Accounts (including Voice and Easy Accounts)
• Incentives, Signing Bonuses, and More Premium Perks
• Flexible Shifts (Day, Mid, and Night)
• Life Insurance & Retirement Plan for qualified team members

Work-life balance is real here. Join a team that values growth, efficiency, and making a difference. Whether you're new to non-voice support or looking to advance your career, we have a place for you

Ready to take the next step? Let's chat about how you can grow with us—apply today

Job Type: Full-time

Pay: Php18, Php25,000.00 per month

Benefits:

• Additional leave
• Company events
• Free parking
• Health insurance
• Life insurance
• On-site parking
• Opportunities for promotion
• Paid training
• Staff meals provided

Work Location: In person

Join our frontline team and help elevate patient experience by supporting Prima — our clinic-based health products and services. If you're passionate about service, sales, and wellness, this role is for you.

What You'll Do

As a Product Representative, you'll play a key role in ensuring patients enjoy a smooth and supportive experience throughout their journey with us — from inquiry to post-care follow-up.

Daily Responsibilities:

• Assist patients with inquiries about Prima products and services
• Process payments for Prima packages
• Endorse Prima members to the CCR queue
• Prepare and submit product reports
• Conduct follow-up with patients' post-procedure
• Assist with admin tasks and promotional activities as needed

Qualifications

Education:

• Graduate of ANY 4-year course

Experience/Knowledge:

• Customer service or admin background preferred
• Familiar with healthcare systems, e-records, or clinic processes

Skills:

• Computer-proficient
• Excellent interpersonal and communication skills
• Organized, flexible, and detail-oriented

Traits:

• Pleasing personality
• Fast learner and positive team player
• Willing to work on a rotational shifting schedule (5-day work week with no fixed days off)

What's in It for You?

We offer competitive and meaningful benefits because we value our team:

• Guaranteed up to 15th Month Pay
• Quarterly Rice Subsidy
• Medicine Benefit
• HMO Coverage with dependents
• Life Insurance
• Convertible Leave Credits

Next Steps: Required Application Form

To be considered for this role, please complete the following form:

Note: Failure to fill out the form may result in your application not being considered for interview.

Already submitted this form before? No need to resubmit. We'll review your past responses.

Ready to join us?

Make a difference in everyday healthcare—apply today

Job Type: Full-time

Pay: From Php20,000.00 per month

Benefits:

• Health insurance
• Life insurance

Education:

• Bachelor's (Required)

Work Location: In person

For regular employees, we offer an industry-leading benefits package that includes:

• Competitive Salary

• 13th Month Pay

• HMO with 3 free Beneficiaries on Day One

20% ND Maternity/Paternity Leave

• Opportunity for rapid career growth for Top Performers

• Retirement/Life Insurance for Qualified Staff

• Work-life Balance Processes and Programs

Job Responsibilities:

• Answers phone calls and provides important information/ assistance to clients

• Checks mail, fax, and internet mail to provide customer assistance

• Communicates with customers on the phone or using written correspondence to take care of concerns

• Answer participant questions, , as well as talk to participants to achieve a full understanding of what critical information is being asked.

What are we looking for?

• Open to candidates who completed college no experience required

• Open to High School and Senior High School Graduates with BPO experience

• Excellent to above-average English communication skills

• BPO experience is a plus but not necessary

• Can do onsite work

• Within 25km to 35 km

You may be assured that we will maintain the security of your information.

We will contact you via SMS and Email for the schedule of interviews once we receive your profile. We're hoping for a quick answer. Thank you

BE PART OF A GROWING TEAM AND ENJOY WORK-LIFE BALANCE APPLY NOW

For regular employees, we offer an industry-leading benefits package that includes:

Competitive Salary

Opportunity for rapid career growth for Top Performers

HMO with 2 free beneficiaries on Day One

Shift Schedule (Day shift/Mid shift/Night shift)

Pioneer, Non-voice, and Easy Accounts Available

Free Coffee and Biscuits in the office

Retirement/Life Insurance for Qualified Staff

Incentives and Signing Bonuses & other Premium Benefits for you to enjoy.

Job Responsibilities:

Follow standard operations and procedures.

Recognize and escalate priority problems in accordance with Client standards.

Ensure one call resolution prioritizing customer satisfaction.

Perform basic troubleshooting when necessary.

Qualifications:

With or without BPO Experience

At least High School Graduate (Old curriculum) / ALS Graduate

Excellent phone etiquette and excellent verbal, written, and interpersonal skills

Ability to multi-task, organize, and prioritize work

BE PART OF A GROWING TEAM AND ENJOY WORK-LIFE BALANCE