1962 IT Support jobs in Mandaluyong

• Bachelor's degree in computer science, engineering, computer information science, information technology, or a related field.
• Open for fresh graduates but proven experience in related fields is an advantage.
• Sound technical knowledge.
• Computer literate and proficient in SQL database management systems.
• The ability to multitask effectively.
• The ability to work independently and as part of a team.
• Strong analytical and problem-solving skills.
• Excellent organizational and time management skills.
• Exceptional communication and customer service skills.

Note: Residence of Muntinlupa, Sto.Tomas Batangas, and Imus

Team Leadership:

• Supervise and lead a team of IT professionals, providing guidance, support, and fostering a collaborative work environment.
• Conduct regular performance assessments and encourage continuous skill development.

Monitoring Tools Implementation:

• Implementation and configuration of monitoring tools to ensure comprehensive coverage of the systems.
• Collaborate with vendors and internal teams to evaluate and select appropriate monitoring solutions.
• Manage and maintain IT monitoring system service.

Incident and Problem Management:

• Real-time monitoring and analysis of IT systems, identifying and responding to incidents promptly.
• Implement effective incident response procedures to minimize downtime.

Performance Analysis and Optimization:

• Analyze performance metrics and trends to identify areas for optimization and improvement.
• Collaborate with other IT departments to implement changes that enhance system performance.

Alert Management:

• Manage and refine alerting mechanisms to ensure timely notification of potential issues.
• Develop and implement escalation procedures for critical alerts.

Collaboration with IT Security:

• Collaborate with the IT security team to align monitoring efforts with security policies and objectives.
• Implement monitoring strategies to detect and respond to security incidents.

Problem Solving:

• Track and resolve system issues, ensuring stable system operation, and take preventive measures to reduce future problems.

Documentation:

• Write technical documents, including system specifications, user manuals, and training materials, to ensure a thorough understanding of the system by the team.
• Any other task or responsibilities from the immediate supervisor.

JOB SPECIFICATION:

Education - related to IT

Work Experience - At least 3 years of experience in IT industry

Knowledge, Skills, Abilities - Technical operation

Physical Demand - Minimal physical activities

Performance Expectations - Satisfactory level of work

Job Type: Full-time

Work Location: In person

Qualifications:

• 1 - 2 Years experience in system support and report programing using Jasper.
• Background in the non-life insurance company
• Graduate of BSIT/ BSCOMSCIE/ BSCOE or any related field

JOB SUMMARY:

In-charge of assisting the system users; develop and test configurable GenIISys reports; in-charge of testing system updates based on GenIISys weekly released notes, and responsible in updating and monitoring of Service Request (PFIC and CPI).

· To provide systems support in Head Office and Branches through email, phone call, and other electronic medium.

· To develop/revise configurable reports.

· To perform data extraction as requested by the system users.

· To resolve and troubleshoot system issues.

· To update the MIS SRF Log and monitor the submitted SR to GeniiSys Mantis.

· In charge of generating weekly and monthly reports, ex. RSA and Bond reports.

· To assist the team leader in preparing time estimates and justification for assigned tasks.

· To encode new Assured record, and monitor submission of complete documents (KYC, ID, etc)

· To upload KYC, application forms, ID, and corporate documents to Document Management System (DMS)

· To modify the commission rate of an agent in GenIISys based on the approved request.

· To send email on completed SRF for user acceptance and status.

· Coordinates with vendors on system errors.

· Train and assist users in the proper use of the systems.

· Perform other duties as required by the team leader or department head.

Expected Key Results:

• Provide system support to GenIISys users, developed and modify reports using Jasper Reports.

Skills & Trainings:

• Oracle SQL, PL/ SQL
• Jasper reports
• Familiarity with non life insurance systems and process

Job Type: Full-time

Benefits:

• Paid training

Work Location: In person

Roles and Responsibilities:

• Flexibility to changes in shift schedules, as dictated by Management

• Communicates with end users to clarify and define requirements

• Provide comprehensive Customer/Technical support services to support center customers

• Work within Service Level Agreements

• Ability to quickly adapt to changing priorities and fluctuations in workflow are requirements

• Take all steps to resolve issues reported to them and or escalate to the appropriate contact

• Use all available reference materials to help resolve the customer's issue/s

• Take all necessary steps to ensure customer satisfaction at the end of the service

• Create and submit detailed call/email logs documenting customer interactions. Accuracy, thoroughness, and timeliness are key call /email logging components

• Promptly notify management of any potentially "dissatisfied" customers

• Follow all documented escalation procedures, including hand off times, for issues requiring immediate management intervention.

• Follow all documented procedures to handle open calls/tickets, including monitoring open call/ticket queues, etc.
• Confer with Supervisor to identify trending problems and work to develop solutions to open issues.

• Maintains call information in database using commercial software.

Requirements:

• Qualified candidates must have a bachelor's in science nursing (BSN) with 2+ years' experience.

• At least with 2 years of call center and clinical experience.

• Strong command of the English Language both spoken and written.

• Must have clinical experience and understands medical terminologies.

o Example: Laboratory Result: CBC, Hematology, Creatinine, etc.

• Amenable in shifting schedules and ability to multi – task and work on holidays / Saturdays and Sundays.

• Understands his / her key performance indicators.

• Understand the relationship of work quality and how it impacts efficiency

• Dedicated at work – no Attendance issue with previous employers

• Had a good stint in the from previous organizations – not a call center hopper

o Example: Call center hoppers move from one organization to another in a span of 1 year or less.

• Has good critical thinking

• Strong logic formulation or thought process

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more

Roles and Responsibilities:

• Flexibility to changes in shift schedules, as dictated by Management

• Communicates with end users to clarify and define requirements

• Provide comprehensive Customer/Technical support services to support center customers

• Work within Service Level Agreements

• Ability to quickly adapt to changing priorities and fluctuations in workflow are requirements

• Take all steps to resolve issues reported to them and or escalate to the appropriate contact

• Use all available reference materials to help resolve the customer's issue/s

• Take all necessary steps to ensure customer satisfaction at the end of the service

• Create and submit detailed call/email logs documenting customer interactions. Accuracy, thoroughness, and timeliness are key call /email logging components

• Promptly notify management of any potentially "dissatisfied" customers

• Follow all documented escalation procedures, including hand off times, for issues requiring immediate management intervention.

• Follow all documented procedures to handle open calls/tickets, including monitoring open call/ticket queues, etc.
• Confer with Supervisor to identify trending problems and work to develop solutions to open issues.

• Maintains call information in database using commercial software.

Requirements :

• Qualified candidates must have a bachelor's in science nursing (BSN) with 2+ years' experience.

• At least with 2 years of call center and clinical experience.

• Strong command of the English Language both spoken and written.

• Must have clinical experience and understands medical terminologies.

o Example: Laboratory Result: CBC, Hematology, Creatinine, etc.

• Amenable in shifting schedules and ability to multi – task and work on holidays / Saturdays and Sundays.

• Understands his / her key performance indicators.

• Understand the relationship of work quality and how it impacts efficiency

• Dedicated at work – no Attendance issue with previous employers

• Had a good stint in the from previous organizations – not a call center hopper

o Example: Call center hoppers move from one organization to another in a span of 1 year or less.

• Has good critical thinking

• Strong logic formulation or thought process

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide . Learn more

Total Number of Openings

1Responsible for accounting activities across the enterprise, whether embedded in BU, in Corp, or FSS.

About Us

Chevron is a leading multinational energy company with operations in over 180 countries. Founded in 1879, Chevron has a rich history of innovation and growth, making significant contributions to the global energy landscape.

Chevron markets Caltex fuels, lubricants and other petroleum products in the Philippines. Our network of service stations, terminals and sales offices forms the backbone of our presence in the Philippines.

In March 2020, Chevron sold its 45% non-operated interest in the Malampaya natural gas field. This was the first natural gas development and largest industrial project in the Philippines.

From the Philippines, we provide operational support for Chevron offices on five continents. The workforce supplies transactional, processing and consulting services in areas ranging from finance to information technology.

Chevron operates through two subsidiaries in the Philippines. Our Downstream company is Chevron Philippines Inc. We also operate a business processes support organization through Chevron Holdings Inc.

There are two Chevron companies operating in the Philippines: Chevron Holdings Incorporated (CHI) and Chevron Philippines Incorporated (CPI).

CHI is a shared services center providing transactional, processing, and consulting services in the areas of finance and accounting, information technology, supply chain management, human resources, downstream customer service and marketing. Established in 1998, CHI serves Chevron affiliates in six continents around the world. Over the years, it has grown to be one of the leading members of the shared services industry in the Philippines.

CHI has received various recognitions as a top employer: the 2024 Circle of Excellence for CSR Company of the Year; 2024 Top 10 Fortune 500 companies; 2023 HR Asia best companies; 2022 Diversity Company of the Year; 2021 Asia's Best Employer Brand Award; 2021 Global Best Employer Brand Award; 2020 HR Asia Best Companies to Work for in Asia; 2019 Circle of Excellence, Top Employer Category at Asia CEO Awards, and the 2018 Wellness Company of the Year at the same Asia CEO Awards.

At Chevron, we believe humanity can solve any challenge – including meeting the world's energy needs of today, while advancing a cleaner energy tomorrow.

CPI markets the Caltex brand of top-quality fuels, lubricants, and petroleum products through a network of service stations, terminals and sales offices.

About the Role

We have an exciting opportunity for an IUAS System Support & MEC Analyst. This role will be based in 6750 Building, Makati City, Philippines.

Responsibilities include, but are not limited to, the following:

Level 1 Support:

• Provide day-to-day support to JDE Level 1 inquiries, incidents, issues and/or service requests.
• Perform JDE data maintenance (eg. Business unit and account creation, CCN creation, JVM set-up, AAI, Revaluation), and resolve master data integrity issues by working with the Business Unit, other SMEs, ERP and PAD support where required.
• Coordinate and conduct testing with other FSS Manila teams and Upstream SAP Team for new transactions in line with business requirements.
• Analyzes business processes to identify opportunities for improvement to processes and systems.
• Collaborate with Digital CoE team, IT Level 2 or Global JDE team on new JDE standardization / enhancement initiatives, test and implementation.
• Communicate any process changes to Finance Users. Communicate findings back to Level 2 Support
• Conduct JDE 101 trainings and Foreign Currency Accounting to FSS Manila users

Month-End Close Coordination:

• Run Integrity reports, coordinates with users for exceptions analysis, and issue resolution.
• Perform Revaluation and SAP transmission reporting to US corporate Finance team.
• Review and update MEC schedule and coordinate MEC activities with stakeholders to ensure timely performance of processes.
• Track progress of MEC activities, follow up with users who are behind schedule, provide support if necessary.
• Maintain MEC metrics and conduct lookback process for any process breakdown during MEC.
• Perform JDE to SAP Reconciliation to ensure integrity of data in both ERP systems.

About You

We know our greatest resource is the ingenuity, creativity and innovation of our people. Applications from motivated and talented individuals with a keen interest in the energy industry are encouraged.

Knowledge, Skills, and Experience:

• Bachelor's degree in any field related to accounting
• Excellent communication skills both spoken and written
• Demonstrated influencing skills
• Proven prioritization skills with a focus on delivery within tight deadlines
• Excellent attention to details and can recognize and raise opportunities for process improvements

Everything we do at Chevron is guided by our values and our commitment to The Chevron Way ) . At the heart of The Chevron Way is our vision to be the global energy company most admired for its people, partnership, and performance.

Participate in world-leading energy projects, advance your professional development and expand your career within an inclusive, collaborative and high-performing workplace.

Benefits

• Competitive salary
• Allowances, medical and optical reimbursements
• Health care coverage for you and your eligible dependents
• Robust employee centered programs for health and wellness
• Time-off to promote healthy work-life balance or to care for your family
• Annual corporate incentive bonus when the company meets established goals
• Recognition & awards program
• Long-term savings plan
• Life insurance
• Career development opportunities to all employees through onboarding, training and development, mentoring, volunteering opportunities and employee networking groups
• Hybrid work model - work remotely from home several days a week

At Chevron, we are committed to fostering diversity and inclusion at all levels of our company and at all stages of the employee experience. We constantly strive to attract, develop and retain diverse Filipino talent. Globally, Chevron Corporation has achieved a rating of 100 percent in the Human Rights Campaign Equality Index for the past 17 years. The Index ranks American companies based on their commitment to equality in the workplace.

Connect with us:

Facebook

Instagram

LinkedIn

Twitter

Chevron participates in E-Verify in certain locations as required by law.

Team Leadership:

• Supervise and lead a team of IT professionals, providing guidance, support, and fostering a collaborative work environment.
• Conduct regular performance assessments and encourage continuous skill development.

Monitoring Tools Implementation:

• Implementation and configuration of monitoring tools to ensure comprehensive coverage of the systems.
• Collaborate with vendors and internal teams to evaluate and select appropriate monitoring solutions.
• Manage and maintain IT monitoring system service.

Incident and Problem Management:

• Real-time monitoring and analysis of IT systems, identifying and responding to incidents promptly.
• Implement effective incident response procedures to minimize downtime.

Performance Analysis and Optimization:

• Analyze performance metrics and trends to identify areas for optimization and improvement.
• Collaborate with other IT departments to implement changes that enhance system performance.

Alert Management:

• Manage and refine alerting mechanisms to ensure timely notification of potential issues.
• Develop and implement escalation procedures for critical alerts.

Collaboration with IT Security:

• Collaborate with the IT security team to align monitoring efforts with security policies and objectives.
• Implement monitoring strategies to detect and respond to security incidents.

Problem Solving:

• Track and resolve system issues, ensuring stable system operation, and take preventive measures to reduce future problems.

Documentation:

• Write technical documents, including system specifications, user manuals, and training materials, to ensure a thorough understanding of the system by the team.
• Any other task or responsibilities from the immediate supervisor.

JOB SPECIFICATION:

Education - related to IT

Work Experience - At least 3 years of experience in IT industry

Knowledge, Skills, Abilities - Technical operation

Physical Demand - Minimal physical activities

Performance Expectations - Satisfactory level of work

JOB DESCRIPTION:

• Extraction and Tabulation of data from YANA System.
• Preparation and maintenance of weekly and monthly sales and marketing related reports and charts.
• Handling of YANA DMS functional issues and concerns of dealers.
• Support regular audit of Power BI Dashboard data and visuals.

QUALIFICATIONS:

• Graduate of Computer Science, Information Systems, Statistics or any related course
• At least 1 year experience in Data Management System Administration, Data Visualization, Data Analysis
• Proficient in communicating in English and Tagalog.
• Preferably with Driver's License and willing to travel.
• BGC based office location.

The Role

As a
System Support Specialist,
you will be responsible for resolving issues affecting loans, and cards Process Maker system process, overseeing day-to-day ProcessMaker operation support of loans and cards process, ensuring successful execution and testing of ProcessMaker system enhancements for loans and cards process, and assist business unit with day-to-day system inquiries, clarification, and system enhancement proposal.

How you'll contribute

• Provide ProcessMaker support and assistance to the business unit of the bank in addressing system issues, bugs
• and limitations affecting loans and cards process.
• Escalate reported issues on ProcessMaker system and applications to appropriate units.
• Conduct case investigations on Processmaker and coordinate with various business units and ITG groups to
• provide accurate resolution to the problem.
• Assist and provide recommendations to businesses and operations for process improvement and ProcessMaker
• system enhancement.
• Attend various System proposal meetings, Sprint, and scrum meetings
• Validate UAT scenarios prepared by business or operation on the requested ProcessMaker enhancement.
• Perform ProcessMaker UAT and prepare test scripts and other documentation for process enhancements
• Prepare communication guidelines to processors and users regarding status or changes in the process.
• Establish and maintain a monitoring system via available application (i.e., MS teams, Productivity worksheet,
• web-based application – ticketing system) to be able to track the status and progress of each case/concern and
• ensure on-time processing and resolution of the request.
• Performs other related task and duties that may be assigned from time to time

What we're looking for

• Bachelor's degree in Business or IT-related degrees
• Fresh graduate or less than 1 year of experience
• Preferably with basic knowledge in PHP, JQUERY, HTML, and/or SQL
• Oral & Written Communication
• MS Office Application Knowledge
• Highly Analytical
• Team Player
• Multi- tasking Ability
• Willing to work extended hours

About Security Bank

Security Bank is one of the Philippines' best capitalized private domestic universal banks. Established in 1951 and publicly listed with the Philippine Stock Exchange (PSE:SECB) in 1995, our major businesses cover retail, corporate, commercial, and business (MSME) banking.

We're recognized as an Employer of Choice in Philippine banking by various award-giving bodies for our values-based culture, industry-leading engagement and benefits, and commitment to work-life balance.

Most recently, we ranked as the #2 best employer in the Philippines and #54 globally on the prestigious Forbes' World's Best Employers 2023 list.

At Security Bank, our approach to Human Capital Management (HCM) is embodied by our Employee Value Proposition (EVP): "YOU matter."

Start your BetterBanking career with us today.