What Jobs are available for IT Support in Mandaluyong?

We are ActionLabs

We offer Managed Services, Technology Solutions, Infrastructure Solutions, Maintenance Services, Call Center Services, Enterprise Solution Services and is now the leading Authorized Service Partner (ASP) of different well-known global brands.

With more than a decade of experience, trusted technology partners, nationwide presence, and a team of competent industry professionals, we aim to deliver Managed Services Anytime, Anywhere to help businesses excel in their respective fields with improved internal and external operations.

Brief Description of Work and Responsibilities:

• Respond to technical support requests via phone, chat, email, or in person.
• Diagnose and troubleshoot hardware, software, and network issues.
• Install, configure, and maintain operating systems, software applications, and peripheral equipment.
• Support desktop, laptop, printer, and mobile device issues.
• Provide remote troubleshooting through remote desktop applications (e.g., AnyDesk, TeamViewer, Remote Desktop).
• Log and manage support tickets using a ticketing system (e.g., ServiceNow, Zendesk).
• Escalate unresolved issues to higher-level support teams or vendors when necessary.
• Maintain and update documentation on technical processes and issue resolutions.
• Assist in the onboarding process of new employees, including account setups and workstation configuration.
• Perform routine maintenance, updates, and patches for systems and software.

Qualifications:

• Degree in Computer Engineering, Information Technology, or related field.
• Proven experience as a Technical Support or IT Support Engineer at least 1-2 years.
• Familiarity with Windows/Linux/Mac OS environments.
• Basic understanding of networking concepts (e.g., IP addressing, DNS, routers, switches).
• Strong problem-solving and communication skills.
• Ability to work independently and as part of a team.
• Willingness to work flexible hours or be on call, if needed.
• Motorcycle or valid driver's license is an advantage for field deployment.
• Can start immediately
• Must be a resident of Taguig, Mandaluyong, and Makati.
• Must have a valid government-issued ID (UMID, Passport, Postal ID, National ID – physical card only, or Voter's ID).

Why Join Us?

• ·Be part of a leading IT solutions company trusted by global brands.
• Gain hands-on exposure to diverse IT systems and clients.
• Opportunities for career growth, training, and certification.

Job Type: Full-time

Pay: Php19, Php20,000.00 per month

Benefits:

• Health insurance
• Paid training
• Pay raise

Application Question(s):

• What is your expected salary for this role?
• Do you have a motorcycle?
• Are you currently residing at Taguig City or nearby?

Work Location: In person

Functional Responsibilities:

- Provide support for desktop, application, and printer issues escalated from the Service Desk.

- Diagnose and resolve complex hardware, software, and connectivity problems, ensuring

minimal disruption to end-user productivity.

- Perform root-cause analysis and contribute to problem management to prevent recurring

issues.

- Take ownership of escalated tickets in the ticketing system (4me / Xurrent), ensuring timely

updates and accurate resolution documentation.

- Escalate unresolved infrastructure or network issues to Infrastructure team with detailed

analysis and supporting information.

- Leverage the knowledge base and contribute improvements for efficient first-touch

resolutions.

- Work closely with the IT Manager, Infrastructure, and Vendor teams to coordinate actions,

follow-ups, and resolutions.

- Communicate effectively with end users and technical teams to ensure clear expectations and

timely feedback.

- Act as a mentor and escalation point for Level 1 staff, providing guidance on troubleshooting

methods and best practices.

- Support device refresh projects, including laptop and mobile rollouts, ensuring accurate

configuration and deployment via Intune / Autopilot.

- Assist in monitoring device performance and compliance through Microsoft Endpoint

Manager tools.

- Assist in system health monitoring, patch compliance, and endpoint security.

- Coordinate proactive checks and follow up on recurring alerts or incidents.

- Maintain and update knowledge base articles, FAQs, and configuration guides.

- Document root-cause analyses, resolutions, and lessons learned for continuous improvement.

Requirements:

- Minimum 3+ years' experience in IT support, service desk, or desktop support roles

mandatory.

- Previous experience handling desktop escalations or complex end-user issues is mandatory.

- Demonstrated experience with Intune / Autopilot management mandatory.

- Proficiency with 4me / Xurrent or similar ITSM ticketing systems mandatory.

- Strong knowledge of MS Office 365, Active Directory, and Windows operating systems

mandatory.

- Experience in device imaging, deployment, and endpoint security management.

Nice to have:

- Bachelor's degree in Computer Science, Information Technology, or a related field (preferred).

- Experience with Microsoft SharePoint and Teams administration a plus.

Join the awesome team and enjoy these benefits & perks:

• Hybrid Work Setup
• Medical, Dental Coverage and Life insurance from day 1 of employment
• Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
• Competitive salary package and annual appraisal
• Financial Assistance Program
• Mandatory Government Benefits and 13th Month Pay
• Complimentary Sleeping Quarters, Coffee at no cost
• Complimentary Office Fitness and Wellness Facilities at no cost
• Regular Company Events, Work Life Balance, and Career growth opportunities
• Accessible location at the heart of Metro Manila --- the Mega Tower, EDSA

JOIN CONNECTOS NOW

ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.

Our client based in Australia specializes in helping businesses build efficient and successful hybrid teams by combining client's current team and offshore talent. With their expertise, they can maximize productivity, enhance collaboration, and achieve cost-effective results.

Equal Employment Statement

Employment decisions at ConnectOS will be conducted without consideration of factors such as age', race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.

Axiom Technologies
is an Australia-based entity with a history of providing Managed IT solutions to medium to large-scale enterprises globally. Please visit our website for more information about what we do at

We are looking for a skilled
Desktop Support Engineer
to provide technical assistance to our internal users. In this role, you will be responsible for installing, configuring, and troubleshooting desktop systems, hardware, software, and network issues. You'll be the first point of contact for technical support, ensuring a high level of customer satisfaction and timely issue resolution.

Key Responsibilities:

• Provide first- and second-level support for desktops, laptops, printers, and mobile devices.
• Respond to service requests and incidents via the ticketing system, phone, or in person.
• Install, upgrade, and maintain operating systems (Windows/macOS/Linux) and software applications.
• Troubleshoot hardware, software, and peripheral issues (monitors, keyboards, docking stations, etc.).
• Set up and configure new employee workstations, including user accounts and permissions.
• Maintain asset inventory and ensure accurate documentation of IT equipment.
• Assist with onboarding/offboarding of employees from a technical perspective.
• Support remote users with VPN, remote desktop, and connectivity issues.
• Collaborate with other IT teams on escalated issues or project-related tasks.
• Follow security protocols and assist with antivirus, patching, and data protection policies.

Qualifications:

Required:

• Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience).
• 1+ year of experience in a desktop support, helpdesk, or IT technician role.
• Strong knowledge of Windows OS, Office 365, and basic networking concepts.
• Familiarity with ticketing systems like ServiceNow, Zendesk, or JIRA.
• Excellent communication and interpersonal skills.
• Strong troubleshooting and problem-solving abilities.

Preferred:

• Experience with macOS or Linux environments.
• IT certifications such as CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator.
• Experience with Active Directory, Group Policy, and remote management tools (e.g., SCCM, Intune, or JAMF).

Working Conditions:

• On-site support may be required.
• Occasional lifting of equipment (up to 25 lbs).
• Flexible schedule or after-hours support may be needed during maintenance windows or emergencies.
• Traveling to multiple sites may be required as per operational demands.

How to Apply

If this opportunity aligns with your career goals, send your resume to

We're an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world

At Acquire Intelligence
, our mission is to help businesses work smarter.

We bring together the best people, efficient processes, and automation to help companies grow faster and operate with confidence. Our purpose is to simplify how businesses work, improve performance, and lead meaningful change across the globe.

If you're passionate about making a real impact through innovation and collaboration, Acquire Intelligence is the place to grow your career.

Advance Your Career — Join us today and be part of a team where your work makes an impact
WHY JOIN THE A-TEAM?
Come for a career, stay for the fun

• HMO coverage for you and your family
• Yearly Kick-Off Parties with major giveaways (like the car in 2023)
• Get recognized through our 'Value Awards'
• Grow your career — yes, we love to promote internally
• Do meaningful work and collaborate with the best
• 900+ promotions given each year
• 2,700+ leadership training courses

A SNAPSHOT OF YOUR ROLE
As a
Help Desk Support Specialist
, you will support internal staff and management in utilizing platforms such as IBMS, Aquira, and Salesforce efficiently. You'll handle front-line queries, troubleshoot system issues, perform system administration, and work closely with various support tiers and vendors to maintain seamless operations.

Your Responsibilities Include

• Responding promptly and accurately to user queries with solutions, workarounds, or training materials
• Performing general system administration tasks including user setup and data maintenance
• Troubleshooting, replicating, and documenting system issues, escalating to Tier 2/3 as needed
• Tracking and managing support tickets using ServiceNow
• Assisting Tier 2/3 support with vendor coordination and reporting tasks
• Maintaining accurate documentation of bugs and resolutions

You'll Also

• Work collaboratively with different team members and departments
• Promote team efficiency and contribute to process improvements
• Communicate regularly with key stakeholders and attend team stand-ups and reviews
• Uphold Occupational Health and Safety (OHS) and Equal Employment Opportunity (EEO) standards

a Bit About You
You'll thrive in this role if you are a service-minded, tech-savvy team player who's great at solving problems and staying organized.

Required Skills & Qualifications

• Experience in help desk or IT support roles
• Ability to follow documented support procedures
• Strong oral and written communication skills
• Excellent customer service skills when dealing with internal and external users
• Ability to innovate and communicate technical ideas effectively
• Professional demeanor and a commitment to high standards of service

Preferred Skills

• Familiarity with IT platforms such as IBMS, Aquira, Salesforce
• Experience using ServiceNow or other ticketing tools
• Capacity to work in a fast-paced and dynamic environment

What Success Looks Like

• Timely resolution of internal support tickets
• Positive feedback from internal users
• Efficient collaboration with technical teams and vendors
• Proactive identification and mitigation of technical issues

What We Value
We're proud of our diverse global team, all working in a collaborative environment and happy to share these common values:

• Curious and Clever – Smart questions spark smart solutions
• Entrepreneurial Energy – Think like an owner. Solve like a founder
• Fast with Intent – We move fast and deliver real results
• Laugh and Learn – We don't take ourselves too seriously, just our results

What are you waiting for?
Join the A-Team and experience the A-Life
Join the A-Team and experience the A-Life

Position: Help Desk Support

Location: Makati City

The Help Desk Support will serve as the first point of contact for clients' inquiries and concerns related to Life Insurance, HMO/Medical benefits, and Personal Accident Insurance. This role ensures timely resolution, accurate information dissemination, and efficient coordination with providers and internal departments to support employees' needs and enhance overall service satisfaction.

Key Responsibilities

• Assistance & Inquiry Handling
• Respond to queries related to insurance benefits, coverage, eligibility, and claims procedures.
• Provide accurate and timely information regarding Life, HMO/Medical, and Personal Accident insurance policies.
• Guide through claim filing, membership updates, and benefit availment.
• Coordination with Providers & Internal Teams
• Liaise with insurance providers for enrollment, renewals, endorsements, and claim resolutions.
• Escalate unresolved issues to the appropriate department or insurance provider.
• System & Record Management
• Update and maintain employee insurance records in the system.
• Ensure accuracy, confidentiality, and compliance with company policies and data privacy standards.
• Generate reports on insurance utilization, claim trends, and support ticket resolution.
• Process Improvement & Communication
• Provide feedback to improve internal processes related to employee insurance benefits.
• Assist in creating FAQs, guidelines, and communications to educate employees on their insurance benefits.
• Participate in insurance orientations, briefings, or wellness-related programs.

Qualifications

• Bachelor's degree Business Administration, or medical related field.
• At least 1–2 years of experience in help desk, or benefits administration (preferably with insurance handling).
• Familiarity with Life, HMO/Medical, and Personal Accident Insurance policies and processes.
• Strong communication and interpersonal skills with customer-service orientation.
• Proficient in MS Office and comfortable with HRIS/help desk ticketing systems.
• Detail-oriented, organized, and able to manage multiple tasks in a fast-paced environment.
• Ability to handle sensitive and confidential information with professionalism.

Key Competencies

• Customer Service Orientation
• Problem-Solving and Analytical Thinking
• Attention to Detail and Accuracy
• Team Collaboration and Coordination
• Empathy and Patience in Handling Employee Concerns

Job Types: Full-time, Permanent

Benefits:

• Company events
• Health insurance
• Life insurance
• Promotion to permanent employee

Work Location: In person

Information Professionals, Inc. is urgently in need of a

L1 TECHNICAL SUPPORT

Qualifications:

• Graduate of IT related courses.
• With at least 6 months - 1 year of experience in Technical Support and Desktop Support
• CAN WORK ASAP
• Open for Shifting schedule

Duties and Responsibilities:

The scope of services includes, but is not limited to:

a. Incident and Request management

b. Level1 Network support

c. Level1Application support

d. Level1 Email support

e. Desktop support

f. Remote technical assistance

g. Support all PMC employees and its Affiliates

h. Overall ticket management

JOB DETAILS

• Project-based : 6 months
• Location: #7A 2nd St, Brgy. Kapitolyo, Pasig City
• Work Schedule : Shifting 7am-3pm, 10am-6pm, 2PM-10pm

Job Type: Full-time

Pay: Php18, Php20,000.00 per month

Work Location: In person

This is Work On Site in Shaw, Mandaluyong & Night Shift.

Our Data Center Global Client is looking for additional supports. You will provide support to internal and external stakeholders as well as supporting customer requests, inquiries and/or questions through email, phone, or other channels as may be established from time to time.  Liaise with other support teams (Internal/External) as required to resolve requests in a timely manner.  Primary responsibilities are focused on handling requests and ensuring accurate transactional processing through emails and tools like Service Now or Salesforce.

Roles and Responsibilities include, but is not limited to:

·    Respond to email inquiries and requests through Customer Success Team Mailbox

·    Process and assign incoming requests from Customers from the Customer Success Team & Tour Request Mailboxes, Service Now and SFDC

·    Accomplish Special Projects from Customer Success Managers

·    Assign Qualtrics(detractor) cases to CSMs

·    Draft Recognition emails and Thank you emails

What we offer

• Competitive salary and performance-based incentives
• Comprehensive benefits package, including HMO, Group life insurance
• Opportunities for career growth and professional development
• Supportive team environment with a focus on work-life balance

About us

IBEX Global Solutions (Philippines) Inc. is a leading provider of customer experience and business process outsourcing solutions. With a strong presence in the Philippines, we partner with some of the world's most recognizable brands to deliver exceptional service and support. Our company is committed to creating a diverse and inclusive workplace, where employees can thrive and contribute to our continued success.

Apply now to become a part of our dynamic team

Job Description

• Responsible for ensuring a high level of customer satisfaction.
• Provides pre-sales technical support.
• Assists clients with product selection and configuration.
• Conducts product presentations and demonstrations to clients.
• Performs fieldwork and handles in-house repairs for walk-in clients.
• Capable of following various procedures as per client requirements.
• Performs other tasks that may be assigned.

• BACHELORS DEGREE ON BS INFORMATION TECHNOLOGY
• NO EXPIRNECRE REQUIRED
• BASIC PROGRAMMING AND FIELD SUPPORT

Job Type: Full-time

Pay: Php695.00 per day

Work Location: In person