810 Human Resources jobs in Makati
Service Desk Professional - Makati City
Posted 4 days ago
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Founded and headquartered in Switzerland, Avaloq is continuously expanding its global footprint with around 2,500 colleagues in 12 countries, and more than 170 clients in 35 countries. We are an industry-leading provider of wealth management technology and services for financial institutions around the world, including private banks and wealth managers, investment managers, as well as retail and neo banks. Our research led approach and continual innovation is powered by the passion and creativity of our colleagues.
We are always looking for talented people to join us on our mission to orchestrate the financial ecosystem and democratize access to wealth management. Avaloq offers the opportunity to work closely with some of the world’s leading financial institutions as we jointly develop and shape careers. Championing a collaborative, supportive and flexible work environment empowers our colleagues to reach their full potential.
As a member of our Business SaaS Service Desk team, you are responsible for the end to end management of Avaloq clients. The team is the single point of contact for all clients asking for SaaS support, it manages the incoming calls, tickets and e-mails. All the issues are tracked through the ticketing tool and notified to clients.
The Service Desk also manages the service malfunction/interruption communications and support the service-related report activities.
Your key tasks
- First level Help Desk support: provide a single point of contact for both, internal and external Avaloq clients
- Make an efficient initial assessment of customers` requests: either resolve or assign them to the 2nd level support accordingly
- Record and track incidents and complaints keeping clients informed on their requests’ status and progress
- Manage clients requests’ life-cycle including closure and verification
- Produce and update statistics and reports to both, clients and Avaloq management
- University degree in Computer Science/Engineering or similar
- Fluent English both written and spoken is a must.
- At least 1-2 years of work experience as Service Desk Agent or similar
- Ability to work successfully both in a team and independently
- Strong communication and negotiation skills and proven client and result orientation
- Flexibility and availability to work on shifts (European time)
We realize that managing work life balance is a challenge we all face in our daily lives and in order to support with this we are pleased to offer hybrid and flexible working for most of our Avaloqers to maintain work life balance and still continue our fantastic Avaloq culture in our global offices.
In Avaloq we are proud to embrace diversity and understand the success of our business is built on the power of different opinions, we are whole heartedly committed to fostering an equal opportunity environment and inclusive culture where you can be your true authentic self.
We hire, compensate and promote regardless of origin, age, gender identity, sexual orientation or any other fantastic traits that make us all unique, we have done our best to write this advert in an inclusive and neutral way.
Please be aware that we will not accept speculative CV submissions for any of our roles from recruitment agencies, and any unsolicited candidate submissions will be exempt from any payment expectations.
#LI-Hybrid
Customer Service Representative English - French
Posted today
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br>As a Customer Service Representative you will be the first point of contact for our valued customers, providing exceptional service and support to ensure their satisfaction.
What you'll be doing
Responding promptly and professionally to customer inquiries and concerns via phone, email, and other communication channels
Providing accurate and helpful information to customers, resolving issues, and processing requests in a timely manner
Documenting customer interactions and maintaining detailed records to ensure effective follow-up and continuous improvement
What we're looking for?
Excellent communication and interpersonal skills, with the ability to build rapport and provide a positive customer experience
Strong problem-solving and critical-thinking abilities to effectively resolve customer issues
Previous experience in a customer service or call centre role, preferably in the Call Centre & Customer Service industry
Familiarity with customer relationship management (CRM) software and other relevant tools
A positive attitude, flexibility, and a genuine passion for delivering exceptional customer service
Proficiency in English and French are mandatory
Customer Service Representative - Open to newbies -18k
Posted today
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• Competitive Salary packages br>• HMO on the first day < r>• performance-based incentives < r>• Allowance < r>• Bonuses < r>Job Responsibilities:
• Assist customers in setting up new accounts, managing existing accounts, and troubleshooting account-related problems. < r>• Document and maintain accurate records of customer interactions, issues, and resolutions in the system database. < r>• Maintain a positive and professional attitude while delivering high-quality customer service. < r>Job Qualifications:
• High school graduates or equivalent, including college undergraduates. < r>• Prior experience in a related field is desirable but not mandatory. < r>• Able to work on-site. < r>• Amenable to attending an on-site interview. < r>Job Types: Full-time, Fresh graduate
Salary: Up to Php30,000.00 per month
Benefits:
• Flexible schedule < r>• Health insurance < r>• Life insurance < r>• Opportunities for promotion < r>• Paid trainings < r>• Pay raise < r>• Company Events < r>Schedule:
• 8 hour shift < r>• Day shift < r>• Night shift < r>Supplemental pay types:
• 13th month salary < r>• Bonus pay < r>Education:
• At least HS graduate (old or new curriculum) < r>Schedule:
• 8 hour shift < r>• Day shift < r>Supplemental pay types:
• 13th month salary < r>• Performance bonus
Customer Service Representative - Chat/Email Support - NO EXP
Posted today
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Job Description
• Competitive Salary packages br>• HMO on the first day < r>• performance-based incentives < r>• Allowance < r>• Bonuses < r>Job Responsibilities:
• Assist customers in setting up new accounts, managing existing accounts, and troubleshooting account-related problems. < r>• Document and maintain accurate records of customer interactions, issues, and resolutions in the system database. < r>• Maintain a positive and professional attitude while delivering high-quality customer service. < r>Job Qualifications:
• High school graduates or equivalent, including college undergraduates. < r>• Prior experience in a related field is desirable but not mandatory. • Able to work on-site. < r>• Amenable to attending an on-site interview. < r>Job Types: Full-time, Fresh graduate
Salary: Up to Php30,000.00 per month
Benefits:
• Flexible schedule < r>• Health insurance < r>• Life insurance < r>• Opportunities for promotion < r>• Paid trainings < r>• Pay raise < r>• Company Events < r>Schedule:
• 8 hour shift < r>• Day shift < r>• Night shift < r>Supplemental pay types:
• 13th month salary < r>• Bonus pay < r>Education:
• At least HS graduate (old or new curriculum) < r>Job Type: Full-time
Pay: Php18,000.00 - Php30,000.00 per month
Benefits:
• Company events < r>• Health insurance < r>• On-site parking < r>• Opportunities for promotion < r>• Paid training < r>Schedule:
• 8 hour shift < r>• Day shift < r>Supplemental pay types:
• 13th month salary < r>• Performance bonus
Fresh graduate - Customer Service Representative
Posted today
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Job Description
br>Responsibilities:
• Handle customer inquiries, provide solutions, and resolve issues across various channels. < r>• Offer accurate information about products, services, and company policies. < r>• Process orders, returns, and account updates efficiently. < r>• Maintain high standards of customer service and satisfaction. < r>• Meet performance targets for productivity, quality, and customer satisfaction. < r>• Document interactions and transactions accurately. < r>
Qualifications:
• High school diploma or equivalent required; customer facing work experience is a plus. < r>• No prior customer service experience necessary—we provide comprehensive training!
• Attention to detail and effective problem-solving abilities. < r>• Ability to work in a fast-paced environment and adapt to changing customer needs. < r>• Proficiency with customer service tools and systems is a plus but not required. < r>
BE PART OF A GROWING TEAM AND ENJOY WORK-LIFE BALANCE!
Give us a ring, and let’s talk about how we can help you. Apply now and receive a quick response within a day!
Service Associate-Driver (Makati)
Posted today
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Job Requirements: br>
· Candidate must possess at least a Vocational Graduate in Automotive, Senior High School, High School Graduate, and with Professional Driver’s License or its equivalent work experience. · Minimum of three (3) to five (5) years of working experienced br>· Assess the assigned route and prepare load plan. br>· Assist in loading the checked items based on load plan. br>· Transport the items and staff to destination safe and secured. br>· Handle customer complain in a courteous and professional approach. br>· Prepare route plan. br>· Ensure road safety. br>· Maintains and secure the vehicle all the time. br>· Perform other tasks that may be assigned by his/her immediate superior.
Operations Manager - Shared Service Logistics
Posted today
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LOCATION: Pasig br>SETUP: Onsite, Day Shift
JOB RESPONSIBILITIES:
- Responsible to find the right target customers in company's focused industries
- Able to hunt and close ocean freight business
- Able to understand customers supply chain, find the pain points and sell the right solutions and demonstrated
value to customers
- Ensure timely and accurate reports of target accounts, opportunities and sales calls.
- Follow up A/R and ensure the timely payment from the customers
- Responsible to follow the customer qualification and on-boarding protocols, including credit setup and -contract coordination for customers
QUALIFICATIONS
- Minimum of a Bachelors, ideally with an MBA or related advanced degree in Finance, Economics or related field
- Excellent English language skills
- Minimum 5-8 years’ experience in commercial role with rich knowledge of supply chain logistics and local market practice < r>- In depth knowledge and experience in the Philippines logistics, both import and export cargo activities.
- Very strong client portfolio in the Philippines and adamant in exploring new markets to bring in to APLL.
- At least 5 - 8 years’ experience doing sales management and portfolio management. < r>- Has at least been in a leadership role for at least 5 years in the Sales and Marketing field.
- Preference will be given to those who handled already sea and land freight.
- Good knowledge in both international and domestic logistics
- Established network of customer and business relationships
- Relevant work experience in a supply chain division of an MNC or 3PL
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Operations Supervisor (Customer Service for Global Logistics)
Posted today
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LOCATION: Pasig br>SETUP: Onsite, Day Shift
JOB OVERVIEW:
The Operations Supervisor is responsible in providing guidance and leadership to team leaders and members to achieve both customer and business outcomes through effective communication, problem solving, and efficient process execution. He/she will lead the team to implement and execute the right processes in order to achieve productivity, timeliness, and quality success measures and enable business growth. He/She will also monitor and assess teams’ operational methods and processes and propose ways to improve them. This position reports to Global Business Services – Operations Manager.
KEY RESPONSIBILITIES:
- Operations management
- People management
- Stakeholder management
QUALIFICATIONS:
- At least Bachelor’s degree; Master’s degree/MBA is a plus
- Customer oriented with the ability to establish strong relationships and interact effectively with customers at -various levels
- Above average interpersonal, communication and presentation skills
- Above average English proficiency br>- Possesses Customer Service mindset and passion for service excellence
- Ability to effectively & efficiently adopt/adapt information technology to enhance productivity and efficiency
- Good knowledge of shipping business and processes
- Drives entrepreneurial mindset and agility to get things done
- Process driven and process detailed. Ability to deep dive into processes and perform root cause analysis < r>- Proficiency in Windows and Microsoft office
Service Logistics Coordinator
Posted today
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- Ensuring excellent Logistics Operations and Distribution Services with complete accuracy and most cost-effective manner br>- Spearheading the 3PL sourcing to satisfy fleet requirement
- Ensures timely turnaround time of organic trucks to base
- Monitor daily deliveries and compliance of truckers in maintaining product quality at any point of destination
Service Technician
Posted today
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Job Description
performing maintenance and repair work on cars, truck and other vehicles. br>2. Maintains vehicle functional condition by listening to driver’s complains; conducting inspections; < r>repairing engine failures; repairing mechanical and electrical systems malfunctions; replacing
parts and components; repairing body damage.
3. Perform scheduled maintenance services, including tune-ups and adjustments to extend the
lifespan of equipment.
4. Verifies vehicle serviceability by conducting test drives; adjusting controls and systems.
5. Complies with LTO vehicle requirements by testing engine, safety, and combustion control
standards.
6. Maintain accurate records of repairs, maintenance activities and parts inventory.
7. Maintain vehicle appearance by cleaning, washing and painting.
8. Accomplishes maintenance and organization mission by completing related results as needed.