256 Human Resources jobs in Makati

The Junior MS Dynamics 365 Field Service (Techno-Functional) role focuses on configuring and managing Dynamics 365 Customer Engagement (CE), Field Service, and Power Platform solutions to optimize key business processes such as work order management, resource scheduling, inventory, and reporting. This role requires a blend of technical and functional expertise to ensure seamless automation and integration of Dynamics 365 solutions, enabling efficient field service operations and supporting client business objectives.

In this role, you will configure Dynamics 365 Field Service features, including work order management, resource scheduling, frontline worker tools, inventory and warehousing, the Field Service Portal, and the Field Service Mobile application. You will also integrate Dynamics 365 Field Service with Dynamics 365 CE Customer Service for case management and with Sales for cost of service and invoicing. Additionally, you will manage integrations with internal client systems, such as invoicing tools, eSignature applications, and resource repositories, to ensure cohesive functionality.

Your responsibilities include configuring out-of-the-box (OOB) Dynamics 365 reporting services to generate field service reports and using Power Automate, Power Apps, and other Microsoft 365 tools to create automations. You will extend the functionality of Dynamics 365 CE and Field Service applications using JavaScript, Business Rules, and automations when necessary. Collaboration with project stakeholders is key, as you will gather and analyze requirements, draft Functional Design Documents (FDD) and Technical Design Documents (TDD), and assist in creating solution documents like Entity Relationship Diagrams and Functional Components of Solution Design Documents.

You will work with cross-functional teams to ensure project requirements are met and reflected in the final build. The role also involves participating in bids by contributing to RFP documents and providing estimates for configurations and customizations. You will conduct testing and quality assurance to validate functionality, security, and usability, perform root cause analysis for recurring issues, and implement corrective solutions. Post-implementation, you will provide support and knowledge

Founded and headquartered in Switzerland, Avaloq is continuously expanding its global footprint with around 2,500 colleagues in 12 countries, and more than 170 clients in 35 countries. We are an industry-leading provider of wealth management technology and services for financial institutions around the world, including private banks and wealth managers, investment managers, as well as retail and neo banks. Our research led approach and continual innovation is powered by the passion and creativity of our colleagues.
We are always looking for talented people to join us on our mission to orchestrate the financial ecosystem and democratize access to wealth management. Avaloq offers the opportunity to work closely with some of the world’s leading financial institutions as we jointly develop and shape careers. Championing a collaborative, supportive and flexible work environment empowers our colleagues to reach their full potential.

Service Delivery Manager is the main contact point in each specific Global Area for the Regional Delivery organization for client related requests or issues. He is accountable for the service in his own Area and as such, he/she manages all major issues, coordinating the activities with all relevant stakeholders.

Your key tasks 

• Be the Key contact for regional delivery organizations and internal consulting for the services under own responsibility.
• Act as a first escalation point for all complex service delivery issues addressed by clients to Service Manager, related to services under own responsibility, performing all needed in-depth analysis on such requests.
• Support projects by providing specific service delivery requirements during design and build phase and ensure a smooth transition into operations.
• Support Service Managers in defining Service Level Agreements and KPI contents towards all clients, during onboarding as well as periodic review, for the services under the responsibility of the SDM.
• Functionally lead more complex delivery units to achieve the stated objectives on service delivery. Accountable for service delivery quality vs clients.
• Ensure the monitoring, delivery, and variance explanation of service operational metrics for services under own responsibility.
• Be accountable for and ensure coordination of service restoration in case of major incidents, for services under own responsibility, followed by incident reports and technical reports
• Ensure root cause identification, definition, and implementation of remedial actions for prevention and avoidance of incidents. Facilitate continuous improvement of services effectiveness and efficiency.
• Improve the application of the Problem management
• Hold regular alignments with other SDMs and other important stakeholders of the organization and communicate any process changes/improvements to clients via Service managers.
• IT SDM to liaise with Architects and relevant third parties to ensure that non-functional requirements are captured and implemented in the solution.
• Support service delivery of monitoring and service readiness requirements together with technical L2
• Ensure service readiness (early morning and after maintenance weekends or other events) / partially automated
• Ensure the smooth transition between implementation and run (hand over for Projects of T&T) and
• Support the new service set-up and service level definition.
• Support to closure manager for end of the year testing-simulation and trouble shooting
• Availability for picket shifts with possible emergency interventions at night or on weekends, acting as manage on duty.
• Ensure the definition and the review of the Target operating model in case of need

• Demonstrable experience of working effectively within collaborative service and operational team structures, ideally in a technology, finance business environment, with proven, practical, service management experience in the infrastructure and IT outsourcing services area
• Very good understanding of the banking business and its interaction and dependence on IT services
• Knowledge and experience of SLAs, as well as service monitoring methods and tool
• Experience of managing and maintaining effective processes and procedures in a complex multi system, multi-site environment support service environment
• ITIL and / or Cobit 5 Certification a plus
• High prioritizing and decision-making abilities
• Ability to interact successfully on different hierarchical levels within the customers and providers organizations and to analyze and simplify complex problems and to be able to communicate this to others
• Excellent communication and presentation skills, including a proven ability to persuade and influence others using a variety of communication styles
• Ability to facilitate meetings and manage any conflicts

It would be a real bonus if you have:

• Project management experience
• Improving monitoring, logging and alerting solutions 
• Hands-on in using different data sources and analytics tools (e.g.: REST API, Power BI)

We realize that managing work life balance is a challenge we all face in our daily lives and in order to support with this we are pleased to offer hybrid and flexible working for most of our Avaloqers to maintain work life balance and still continue our fantastic Avaloq culture in our global offices. 

In Avaloq we are proud to embrace diversity and understand the success of our business is built on the power of different opinions, we are whole heartedly committed to fostering an equal opportunity environment and inclusive culture where you can be your true authentic self. 

We hire, compensate and promote regardless of origin, age, gender identity, sexual orientation or any other fantastic traits that make us all unique, we have done our best to write this advert in an inclusive and neutral way. 

Please be aware that we will not accept speculative CV submissions for any of our roles from recruitment agencies, and any unsolicited candidate submissions will be exempt from any

Founded and headquartered in Switzerland, Avaloq is continuously expanding its global footprint with around 2,500 colleagues in 12 countries, and more than 170 clients in 35 countries. We are an industry-leading provider of wealth management technology and services for financial institutions around the world, including private banks and wealth managers, investment managers, as well as retail and neo banks. Our research led approach and continual innovation is powered by the passion and creativity of our colleagues.
We are always looking for talented people to join us on our mission to orchestrate the financial ecosystem and democratize access to wealth management. Avaloq offers the opportunity to work closely with some of the world’s leading financial institutions as we jointly develop and shape careers. Championing a collaborative, supportive and flexible work environment empowers our colleagues to reach their full potential.

As a member of our Business SaaS Service Desk team, you are responsible for the end to end management of Avaloq clients. The team is the single point of contact for all clients asking for SaaS support, it manages the incoming calls, tickets and e-mails. All the issues are tracked through the ticketing tool and notified to clients.

The Service Desk also manages the service malfunction/interruption communications and support the service-related report activities.

Your key tasks

• First level Help Desk support: provide a single point of contact for both, internal and external Avaloq clients
• Make an efficient initial assessment of customers` requests: either resolve or assign them to the 2nd level support accordingly
• Record and track incidents and complaints keeping clients informed on their requests’ status and progress
• Manage clients requests’ life-cycle including closure and verification
• Produce and update statistics and reports to both, clients and Avaloq management

• University degree in Computer Science/Engineering or similar
• Fluent English both written and spoken is a must. 
• At least 1-2 years of work experience as Service Desk Agent or similar 
• Ability to work successfully both in a team and independently 
• Strong communication and negotiation skills and proven client and result orientation
• Flexibility and availability to work on shifts (European time)

We realize that managing work life balance is a challenge we all face in our daily lives and in order to support with this we are pleased to offer hybrid and flexible working for most of our Avaloqers to maintain work life balance and still continue our fantastic Avaloq culture in our global offices. 

In Avaloq we are proud to embrace diversity and understand the success of our business is built on the power of different opinions, we are whole heartedly committed to fostering an equal opportunity environment and inclusive culture where you can be your true authentic self. 

We hire, compensate and promote regardless of origin, age, gender identity, sexual orientation or any other fantastic traits that make us all unique, we have done our best to write this advert in an inclusive and neutral way. 

Please be aware that we will not accept speculative CV submissions for any of our roles from recruitment agencies, and any unsolicited candidate submissions will be exempt from any