344 Hr Policies jobs in Taguig

Do you want to take the first step in making Filipinos' lives better everyday? Here in GCash we want to stay at the forefront of the FinTech industry by creating innovative, meaningful, and convenient financial solutions for the nation G ka ba? Join the G Nation today

Responsibilities:

• Assists the AML Compliance Head in ensuring that the company complies with the anti-money laundering rules and regulations and its Money Laundering and Terrorist Financing Prevention Program (MTPP)
• Prepares and updates/revises the MTPP, Policies and Procedures, and AML/CFT Institutional Risk Assessment
• Prepares the materials for the AML Reporting Package and reports the same to the Board of Directors (Corporate Governance Committee and GXI Board)
• Assists regulators/examiners in the conduct of their regular audit/examination
• Organizes the timing and content of AML training of officers, board of directors and employees including regular refresher training
• Supports the AML Compliance Head in all special projects assigned to the unit
• Assists internal stakeholders in accomplishing due diligence forms requested by partners
• Provides AML related advice to other members/teams within the organization related to products/services and other AML related concerns.
• Performs other duties that may be assigned from time to time v. Leads the AML Policy and Advisory Team

Qualifications:

• Knowledge of issuances of BSP, AMLC and other regulators Must possess good interpersonal, time management, written and verbal communication skills
• Highly organized and detail-oriented with the ability to work under pressure and within tight deadlines/cut-off
• Preferably with AML certification such as CAMS, CTMA, CGSS or CKYC

What We Offer

Opportunity for career growth and development in the #1 FinTech company in the country Working with a dynamic and highly collaborative team who want to change the game A company that values their people with highly competitive and flexible compensation and benefits package.

At Citi, we get to connect millions of people across hundreds of cities and countries every day. And we've been doing it for more than 200 years. We do this through our unparalleled global network. We provide a broad range of financial services and products to our clients – whether they be consumers, corporations, governments or institutions – to help them meet their biggest opportunities and face the world's toughest challenges.

HR Partner & Delivery sits at the center of Citi's HR business solutions. This newly created team future proposition is to provide guidance and coaching to managers on all employee life-cycle processes, solving day to day HR needs for employee by leveraging technology to provide simple and effective employee focused processes.

We're currently looking for a high caliber professional to join our team as HR Delivery Inquiry Management Generalist , Officer - Hybrid based in Manila, Philippines. Being part of our team means that we'll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance:

• Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.
• We believe all parents deserve time to adjust to parenthood and bond with the newest members of their families. That's why in early 2020 we began rolling out our expanded Paid Parental Leave Policy to include Citi employees around the world.
• We empower our employees to manage their financial well-being and help them plan for the future.
• Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.
• We have a variety of programs that help employees balance their work and life, including generous paid time off packages.
• We offer our employees resources and tools to volunteer in the communities in which they live and work. In 2019, Citi employee volunteers contributed more than 1 million volunteer hours around the world.

This role will support the HRP&D team to deliver process design and re-engineering solutions, ensuring the employee and manager experience is foremost in the design thinking. This role will be an individual contributor role reporting to the Head of Process Design and Re-engineering. Working in an agile environment partnering with project managers and specialist supporting process change.

The HR Delivery Inquiry Management Generalist is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the HR Operations - Core Team. Additionally, this role serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.

In this role, you are expected to:

• Perform business analysis and documentation of the current and future state of Client Reports and Advices (client communication letters, notices, and confirms)
• Provide regular status updates for all project participants and create presentations for steering committee updates
• Work with various Legal & Compliance teams to obtain sign-off on all regulatory business requirements
• Serve as primary liaison between the key business stakeholder and technology, including recommending business priorities by advising stakeholders on options, risks, costs, prioritizations, and delivery timelines
• Recommend business priorities by advising stakeholders on options, risks, costs, prioritizations, and delivery timelines
• Create and facilitate training sessions, webcast demos and write User Acceptance Test scripts and business scenarios against specified requirements
• Create, manage and maintain project plans and act as the project manager for all follow ups across various departments
• Work on multiple projects in parallel focusing on continued delivery of regulatory client deliverables, such as legal statements/performance reporting/advices/letters/notices
• Fulfilling the clients' necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

As a successful candidate, you'd ideally have the following skills and exposure:

• Previous relevant experience preferred
• Proficient in Microsoft Office
• General knowledge of client reporting across the industry and our competitors
• Working knowledge of SQL environments and database queries
• Proven organization and time management skills
• Demonstrated problem-solving and decision-making skills
• Consistently demonstrates clear and concise written and verbal communication skills

Education:

• Bachelor's degree/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you'll have the opportunity to grow your career, give back to your community and make a real impact.

Take the next step in your career, apply for this role at Citi today

Other tasks include:

• Handles general inquiries via cases, chat or call.
• Take ownership of general employee enquiries and provide solution to problems in an accurate and timely manner. Adopt a employee-centric approach when handling employee complaints.
• Supports basic/generalist level inquiries
• Performs Chat Support
• Performs Phone/Voice Support
• Handles suspended cases revision
• Supports inquiries on local HR system
• Performs case triaging
• Engage in discussions, trainings, workshops related to re-engineering, projects and initiatives.
• • Participates and/or leads in projects and adhoc activities
• Participates in team huddle/weekly team meeting.
• Meet and exceed employee expectations by offering exceptional service; demonstrate flexibility whilst consistently complying with company policies and procedures.
• Provide employee solutions with seamless delivery of service and solve employee's inquiries by answering calls, cases and chats in a contact center environment. Required to solve problems and investigate/resolve a wide variety of general inquiries that include gathering additional information, setting expectations and working with the specialists when needed to fulfill the requests.
• Educate employees on how to utilize the resourcess avaialble to find the information needed.

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Job Family Group:

Operations - Core

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Job Family:

Operations Support

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Time Type:

Full time

-

Most Relevant Skills

Please see the requirements listed above.

-

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi .

View Citi's EEO Policy Statement and the Know Your Rights poster.

Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you'll have the opportunity to grow your career, give back to your community and make a real impact.

At Citi, we get to connect millions of people across hundreds of cities and countries every day. And we've been doing it for more than 200 years. We do this through our unparalleled global network. We provide a broad range of financial services and products to our clients – whether they be consumers, corporations, governments or institutions – to help them meet their biggest opportunities and face the world's toughest challenges.

Shape your Career with Citi

Citi's Human Resources (HR) team helps Citi to attract, retain and develop our employees across the globe. The team does this through supporting key areas including recruiting, diversity, global learning and talent development, benefits, compensation and employee relations.

We're currently looking for a high caliber professional to join our team as Officer, HR Delivery Inquiry Management Generalist 2 (Hybrid) based in Taguig, Philippines. Being part of our team means that we'll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance:

• Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.
• Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.

The Ops Sup Analyst 2 is an intermediate level position responsible for providing operations support services, including but not limited to; Handling general employee inquiries via cases or chat. Required to solve problems and investigate/resolve a wide variety of general inquiries that include gathering additional information, setting expectations and working with the specialists when needed to fulfill the requests.

Responsibilities:

• Handles complex inquiries, Acts as SME for HRSS Pillar process (GPS, TAO, Core HR, Data Services)
• Take ownership of complex customer enquiries and provide solution to problems in an accurate and timely manner.

• Adopt a customer-centric approach when handling customer complaints

• Supports complex/specialist level inquiries

• Supports basic/generalist level inquiries when needed
• Performs Chat Support when needed
• Handles suspended cases revision
• Supports inquiries on local HR system

• Engage in discussions, trainings, workshops related to re-engineering and lead re-engineering projects and initiatives.

• Participates and/or leads in projects and adhoc activities

• Participates in team huddle/weekly team meeting
• Resolve varied and complex issues using professional judgment, discretion, and business expertise.
• Use a forward-thinking approach and explore innovations on the current process, act as Subject-Matter-Experts/Point-of-contacts for specific areas of concern.

• Work closely with management in process improvements and Innovation projects, makes judgments and recommendations based on analysis and domain knowledge in order to increase customer satisfaction and minimize any possible risks.

• Performs process coordinations/discussions with other pillars (local/regional/global) to resolve inquiries

• Performs System testing as needed
• Performs Quality check on IM cases
• Performs analysis on voice of customer survey results
• Reviews Knowledge Articles for accuracy and works with pillars to have updates made.

• Constant monitoring of work volumes in order to achieve operational metric targets by managing and balance incoming workload with available staff. Provide effective assistance in escalations and root cause analysis based on data analytics and ensure timely and comprehensive visibility of issues and incidents to management.

• Queue coordination

• Ensure case volume is distributed properly to allow timely handling of cases
• Analysis on Call volumes report to identify breakdown of volume
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 2+ years of relevant work experience
• Proficient in Microsoft Office
• Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements
• Self-motivated and detail oriented
• Proven organization and time management skills
• Demonstrated problem-solving and decision-making skills
• Consistently demonstrates clear and concise written and verbal communication skills

Education:

• Bachelor's degree/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Working at Citi is far more than just a job. A career with us means joining a family of more than 200,000 dedicated people from around the globe. At Citi, you'll have the opportunity to grow your career, give back to your community and make a real impact.

Take the next step in your career, apply for this role at Citi today

-

Job Family Group:

Operations - Core

-

Job Family:

Operations Support

-

Time Type:

Full time

-

Most Relevant Skills

Please see the requirements listed above.

-

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

-

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi .

View Citi's EEO Policy Statement and the Know Your Rights poster.

Are you passionate about people and operations? Do you thrive in a dynamic environment where every day brings new challenges and opportunities to make an impact?

We're looking for an HR & Administration Executive to join our team and play a vital role in supporting our people, culture, and workplace operations.

What You'll Do:

1. HR Policy Implementation & Compliance

• Support the development, implementation, and monitoring of HR initiatives and policies to ensure alignment with organizational goals and compliance with legal and regulatory requirements.

2. Employee Lifecycle Management

• Manage the full employee lifecycle, including onboarding, employee record maintenance, and offboarding processes.
• Support recruitment activities, including sourcing, screening, interviewing, and onboarding to ensure a smooth transition for new hires.

3. Learning & Development

• Identify training needs and design learning programs to enhance employee skills, performance, and career development.
• Collaborate with department heads to implement learning initiatives that align with business objectives.
• Coordinate and manage in-house and external training sessions, workshops, and seminars, ensuring alignment with budget and strategic goals.

4. Employee Engagement & Retention

• Plan and execute employee engagement activities, team-building events, and wellness initiatives to promote a positive work culture and improve retention.

5. Vendor & Contractor Management

• Manage relationships with external vendors and service providers, including contract negotiations and performance monitoring to meet service level expectations.

6. Expense & Reimbursement Management

• Process employee expense claims and office reimbursements accurately and in a timely manner.
• Maintain records of administrative and HR-related expenditures and ensure proper documentation.

7. Legal & Regulatory Compliance

• Ensure that HR policies, procedures, and practices comply with applicable labor laws and industry regulations.

8. Office Administration & Reporting

• Maintain accurate HR and administrative records, reports, and documentation while ensuring data confidentiality.
• Coordinate business travel arrangements, including logistics, accommodation, and itineraries.
• Oversee office inventory and procurement of supplies, ensuring optimal resource allocation.
• Serve as the primary point of contact for HR and administrative matters, addressing internal inquiries and coordinating with external stakeholders.
• Provide general administrative support, including filing, documentation, and other duties as needed across HR and office functions.

What we're looking for:

1. At least three (3) years working experience as an HR generalist, HR specialists may be considered depending on experience.

2. Good understanding of local labor laws.

3. Proficient in MS Office applications (MS Excel, PowerPoint, MS Word, Outlook)

4. Excellent interpersonal and communication skills.

5. Strong professional work ethics and able to work independently with minimal supervision.

6. Good organizational skills and able to multitask.

At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.

Job Description
About us

Here at Globe, we treat people right to create a Globe of Good. We're committed to uplifting the lives of Filipinos through wonderful experiences that open up choices, overcome challenges, and discover new ways to enjoy life. Every Ka-Globe is empowered and inspired to create everyday possibilities—not just for themselves, but for the communities we serve.

Shape people-first experiences.

Your passion for people meets purpose here. As an HR or People Experience Intern, you'll support our award-winning HR teams in shaping what it means to work, grow, and belong at Globe. From culture and engagement to recruitment and learning—you'll get behind-the-scenes access to the engine that powers one of the Philippines' most admired workplaces.

What You Could Work On

• Support onboarding experiences and employer brand initiatives
• Assist in designing learning sessions and people programs
• Dive into people data and uncover actionable insights
• Help organize engagement events and internal campaigns
• Contribute to strategies that improve employee experience

You'll Thrive Here If You Are

• Empathetic, organized, and curious about workplace culture
• A student of Psychology, HR, Behavioral Science, or Communications
• Ready to learn by doing, not just observing
• A believer in inclusion, belonging, and bold people-first ideas

Why Join Us

• Gain mentorship from HR experts and culture shapers
• Work on real HR projects with measurable impact
• Flex your creative and analytical muscles
• Help Create Everyday Possibilities for our people and future leaders

What To Expect
Our internship applications are open year-round. Once you apply, you'll be added to our talent pool. We'll review applications and reach out when an internship opportunity that matches your skills and interests becomes available. There's no need to wait for a fixed cycle—just apply once, and we've got you on our radar.

Make ideas happen—apply now and Create Everyday Possibilities.
Equal Opportunity Employer
Globe's hiring process promotes equal opportunity to applicants, Any form of discrimination is not tolerated throughout the entire employee lifecycle, including the hiring process such as in posting vacancies, selecting, and interviewing applicants.

Globe's Diversity, Equity and Inclusion Policy Commitment can be accessed here

Make Your Passion Part of Your Profession. Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us.

• Assist with data entry, documentation, and file management
• Support the team in organizing and coordinating meetings, events, or training sessions
• Conduct research and prepare reports as assigned
• Help manage internal communications
• Participate in team meetings and contribute ideas
• Perform other administrative or project-based tasks as assigned

The Human Resources Associate shall assist in the execution of the department's processes, operations, and guidelines, which include, but are not limited to:

• Recruitment
• Timekeeping
• Benefits Administration
• Internal Communication
• Training And Events
• Performance management

Job Responsibilities:

Recruitment:

• Post job ads and create materials for job postings.
• Source candidates and schedule applicants for interview/screening.
• Conduct initial interviews, either through online video call, phone screening or face-to-face.
• Conduct background checks if necessary.
• Conduct onboarding of new hires.
• Conduct offboarding process to separated employees.

Compliance:

• Ensure Human Resources files and records are up to date.
• Organize and maintain employee 201 folders (digital copy & physical copy).
• Assist in managing and updating of HR forms and templates.
• Ensure familiarization with labor laws.

Compensation & Benefits:

• Prepare attendance reports/records and payroll instructions.
• Administer and monitor company and statutory benefits.
• Performance Management:
• Assist in performance management processes.

Employee Relations/Engagements:

• Facilitate and document company events and activities conducted by TKG-HRD.
• Prepare logistics for events and activities.
• Support and develop implementation of HR initiatives.
• Respond to HR-related queries within TKG.

Others:

• Perform other related tasks as may be assigned from time to time.

Job Qualifications:

• Knowledgeable in MS Office applications and social media platforms.
• Above average English communication skills, both verbal and written.
• Trust-worthy, with initiative and integrity, and can handle multiple tasks.
• Strong interpersonal skills.
• Can work independently and with a team.
• Bachelor's degree in Behavioral Science or any-related programs.
• At least one to two-year related experience

Job Types: Full-time, Permanent

Pay: Php25, Php27,000.00 per month

Benefits:

• Additional leave
• Company events
• Employee discount
• Flextime
• Gym membership
• Health insurance
• Opportunities for promotion
• Promotion to permanent employee

Ability to commute/relocate:

• Taguig: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Human resources: 2 years (Required)

Work Location: In person

Expected Start Date: 09/25/2025

Cravings Philippines, ASHA (Asian School of Hospitality Arts), and CCA Manila (Center for Culinary Arts) are part of The Cravings Group—an established name in the culinary and hospitality industry in the Philippines. Cravings Philippines is known for its homegrown restaurants and dedication to quality service. ASHA, founded in 2009, offers hospitality education grounded in real-world experience and is set to relaunch in Bonifacio Global City in 2025. CCA Manila, the country's pioneering culinary school, continues to produce top-tier chefs and culinary professionals through world-class training and innovation.

Job Summary:

We are seeking a dynamic and experienced Human Resources Officer to join our growing team. The ideal candidate will have at least 5 years of progressive HR experience with a strong focus on Learning and Development, Performance Management, and Employee Engagement. This role is pivotal in building a motivated, high-performing workforce and ensuring a healthy and compliant work environment.

Key Responsibilities:

Learning & Development

• Assess training and development needs through regular consultation with managers and employees.
• Design, implement, and evaluate in-house and third-party training programs.
• Drive learning initiatives that support professional growth and skill advancement.
• Monitor and track employee participation and training effectiveness.

Performance Management

• Lead the planning and implementation of the company's performance appraisal system.
• Guide managers and team leads on effective performance evaluation practices.
• Analyze performance trends and recommend improvement strategies.
• Ensure alignment of employee goals with organizational objectives.

Employee Engagement & Morale Programs

• Plan and implement employee engagement initiatives and wellness programs.
• Conduct surveys and feedback sessions to assess morale and workplace satisfaction.
• Partner with leadership to foster a culture of recognition, inclusion, and collaboration.
• Organize events and activities that promote a positive employee experience.

General HR Duties

• Participate in recruitment and selection of key roles as needed.
• Address employee relations matters professionally and confidentially.
• Support payroll, benefits administration, and HR documentation processes.
• Ensure company policies are up to date and aligned with labor law requirements.
• Maintain accurate and confidential employee records.

Qualifications & Skills:

• Bachelor's degree in Human Resources, Psychology, Business Administration, or related field.
• Minimum of 5 years of solid experience in HR, particularly in L&D, performance, and engagement.
• In-depth knowledge of labor laws and HR best practices.
• Strong interpersonal and communication skills.
• Proficient in HRIS systems and MS Office.
• Analytical, organized, and results-driven.
• Can handle multiple projects and deadlines with minimal supervision.

Job Type: Full-time

Work Location: In person

The Human Resources Associate shall assist in the execution of the department's processes, operations, and guidelines, which include, but are not limited to:

• Recruitment
• Timekeeping
• Benefits Administration
• Internal Communication
• Training And Events
• Performance management

Job Responsibilities:

Recruitment:

• Post job ads and create materials for job postings.
• Source candidates and schedule applicants for interview/screening.
• Conduct initial interviews, either through online video call, phone screening or face-to-face.
• Conduct background checks if necessary.
• Conduct onboarding of new hires.
• Conduct offboarding process to separated employees.

Compliance:

• Ensure Human Resources files and records are up to date.
• Organize and maintain employee 201 folders (digital copy & physical copy).
• Assist in managing and updating of HR forms and templates.
• Ensure familiarization with labor laws.

Compensation & Benefits:

• Prepare attendance reports/records and payroll instructions.
• Administer and monitor company and statutory benefits.
• Performance Management:
• Assist in performance management processes.

Employee Relations/Engagements:

• Facilitate and document company events and activities conducted by TKG-HRD.
• Prepare logistics for events and activities.
• Support and develop implementation of HR initiatives.
• Respond to HR-related queries within TKG.

Others:

• Perform other related tasks as may be assigned from time to time.

Job Qualifications:

• Knowledgeable in MS Office applications and social media platforms.
• Above average English communication skills, both verbal and written.
• Trust-worthy, with initiative and integrity, and can handle multiple tasks.
• Strong interpersonal skills.
• Can work independently and with a team.
• Bachelor's degree in Behavioral Science or any-related programs.
• At least one to two-year related experience