What Jobs are available for Hospitality in Parañaque?

• Coordinate and inquire rates and charges from overseas agents, shipping lines, and airlines for both air and sea import shipments.
• Prepare and provide timely and competitive quotations to clients based on their inquiries, specifically for assigned in-house key accounts.
• Process and manage bookings for import shipments related to assigned in-house key accounts, ensuring accurate and on-time handling.
• Conduct telemarketing and sales call visit activities to secure new clients and expand business with existing accounts, in line with company growth objectives.
• Prepare and submit monthly production reports to the immediate superior, reflecting account activity, quotations given bookings handled and secures business/lanes.
• Maintain strong communication and coordination with clients, agents, and internal teams to ensure excellent customer service and operational support.

Any other tasks that may be assigned.

Qualifications :

-Graduate of any business course.

-At least 1 year experience in import/export customer service or freight forwarding operations

-Cooperative, work oriented, focused, fast learner, initiative, efficient and must be computer literate.

Job Type: Full-time

Pay: From Php20,000.00 per month

Work Location: In person

DUTIES & RESPONSIBILTIES:

• Inquire and negotiate freight charges with airlines, and operations team for processing fees if required, to obtain competitive rates.

• Prepare and submit rate quotations/proposals to clients in a timely and competitive manner.
Booking Management

• Place bookings via airline portals or email and secure confirmation from airlines and trucking providers as needed.

• Coordinate any special handling arrangements as required.
System Entry & Documentation

• Encode shipment details into the Freight Management (FM) system for job number creation.

• Provide clients with full booking details, including cut-offs, IATA rates, and airline instructions. To also include necessary documents for airline compliance and per Customs' requirement on processing of Export Declaration and/or permits, if required.

• Monitor flights for timely departure and arrival; provide clients with daily updates until final delivery (if applicable).
FWB/FHL Submission

• Submit accurate FWB/FHL data within the allowable period via CCN or airline web portal.
Post-Departure Processing

• Prepare and submit CCA (Cargo Correction Advise / Amendment) request to Airline, if required.

• Prepare billing instructions with attached quotations, receipts, and other supporting documents.

• Perform other tasks as instructed by the Head of Department (HOD).

QUALIFICATIONS:

• Bachelor's degree in Business, Logistics, or related field (preferred)

• 1–2 years in airfreight, airline customer service, or logistics

• Familiar with airline booking systems and export documentation

Skills

• Strong communication (verbal & written)

• Proficient in airline portals, FM systems, MS Office (Excel, Outlook)

• Detail-oriented with excellent time management

• Able to multitask and solve problems under pressure

BENEFITS:

• Leave Credits
• Health Insurance
• Dental
• Company Events
• For permanent position
• Opportunities for career growth

• Must be a college graduate
• With experience in the freight forwarding industry
• Knowledgeable in inco-terms
• Willing to work in Multinational Avenue Parañaque
• Monday to Friday only

Responsible in ensuring that the company's customer receive first rate level of service thru accurate updates and immediate replying to inquiries, listening to customer's concern, deal with it calmly and politely and give assistance following established guidelines to achieve 100% customer satisfaction

• Graduate of any four year course
• With at least 1 year Customer Service Experience
• Above average verbal, written and interpersonal communication skills
• Good in managing files & records
• Computer literate (MS Word, Excel and PowerPoint)

QUALIFICATION:

• College graduate - BS Customs Administration or any 4 years related course.
• Expert for being Customer Service Representative.
• Knowledgeable in Freight forwarding & Logistics Industry
• Must familiar in Incoterms
• With 1-2 years experience as CSR
• Must have a excellent written and oral communication
• With pleasing personality interpersonal skills
• Can work in a fast paced work environment as being adaptable & fat learner, multitasker & a team player

Job Types: Full-time, Permanent

Benefits:

• Additional leave
• Company Christmas gift
• Company events
• Free parking
• Opportunities for promotion
• Promotion to permanent employee

Work Location: In person

This job can be based out of any of the following sites; Alabang, Paranaque, Cubao, Mandaluyong, Pasig

Responsibilities

• Manage incoming calls from customers.
• Assess customer's needs and guide the customer accordingly.
• Use customer service and critical thinking skills to resolve the customers' issues and ease their concerns.
• Maintain acceptable call lengths while remaining friendly, informative and helpful.
• Maintain productivity and quality standards.
• Demonstrate appropriate sense of urgency for customer responses.
• Escalate customer issues appropriately and correctly.
• Demonstrate timely accurate and professional customer service. Maintains a positive and professional demeanor and portrays the company in a positive light.
• Demonstrate knowledge and use of departmental resources, policies and procedures.
• Reach campaign goals
• All other duties as assigned.

Qualifications

• For Candidates with Call Center Experience must be at least high school graduate with 6 months call center experience
• For Candidates without Call Center Experience, they must finish at least two years in college
• Willing to work during night shift with shifting schedule
• Responsible for own learning, development and achievement
• Team player with strong integrity
• Resourceful and has strong attention to detail
• Strong command of the English language

Job Qualifications:

• Bachelor's degree in Customs Administration
• Has experience in customer service in a Brokerage/Freight forwarding company
• Knowledge of customs procedures and regulations is highly desirable.
• Strong communication skills (verbal and written).
• Ability to multitask and manage time effectively.
• Proficiency in Microsoft Office Suite
• Detail-oriented with problem-solving skills.

Job Description:

• Respond to customer inquiries via phone, email, or chat.
• Assist customers with import/export and customs-related concerns
• Provide accurate information on customs regulations, documentation, and procedures.
• Process customer orders and provide updates on shipment status.
• Resolve any customer concerns in a timely and professional manner.
• Coordinate with internal teams to ensure smooth customer transactions.
• Maintain accurate records of customer interactions and transactions.

Job Types: Full-time, Permanent

Benefits:

• Company Christmas gift
• Health insurance
• Life insurance
• Opportunities for promotion
• Promotion to permanent employee

Ability to commute/relocate:

• Parañaque: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• Bachelor's (Preferred)

Experience:

• Customer service: 2 years (Preferred)

Location:

• Parañaque (Preferred)

Willingness to travel:

• 100% (Preferred)

Work Location: In person

URGENT HIRING

Customer Service Representative

Job Category: Full Time

Starting Salary:

Work Schedule: 8:00 AM- 6:00 PM, M-F

Job Summary:

EMO Trans is looking for a self-starter, motivator, and team player who is strongly organized and demonstrates effective communication skills, both verbally and written to join our team We are opening a position for an Inside Sales / Customer Service Representative

Responsibilities:

• Receives and responds to client requests/instructions for pick up, booking, track and trace, delivery, etc.
• Encodes and relays proposals to client via fax or email.
• Files and maintains department records on a daily basis.
• Prepares production reports and other related paper works accurately and in a timely manner.
• Maintains a consistent and positive customer service image when interacting with clients.
• Prepares proposal/quotation of nominated and house accounts only. (excluding sales accounts)
• Performs all other duties that may be assigned from time to time.

Qualifications:

• With one to two years experience in Customer Service preferably in a Freight Forwarding Company.
• Excellent communication and people skills.
• Ability to work independently and as part of a team.
• Contributing to continuous improvement.
• College Degree and/or equivalent work experience.

Competencies:

· Adept in selling/negotiation skills

· Computer literate

· Articulate/Excellent communications skills

· Handling customer inquiries

· Trouble shooting skills

Job Types: Full-time, Permanent

Work Location: In person

Essential Duties and Responsibilities:

· Receive inbound inquiries via multiple channels (Phone, Chat, Web and other digital intake channels), for multiple functions (HR, Procurement, Payroll), for multiple regions (ASPAC, EMEA, NA, LATAM), understand and clarify the need, investigate, answer the inquiries and assist in the resolution of concerns.

· Access enabling technology to complete client inquiries and transactions.

· Fully document all cases in case management application.

· Work with complex cases within the team or escalate to higher tier for resolution or contact with third party vendors as appropriate in order to uphold effective and timely resolution.

Qualifications: Excellent customer service skills

· Demonstrates customer orientation and excellent customer service skills

· Basic understanding of business, financial and organizational factors in relation to HR activities

· Strong organization skills, attention to detail and follow through to resolve any outstanding issues

· Strong written and verbal communication skills; manages internal communications and external/client communications with detailed support and assistance

· Experience with tools to report data, track and analyze trends and CRM (SalesForce/Service Now preferred)

· Deliver exceptional service through tools and processes; experience suggesting areas for improvement on to support continuous improvement efforts

Educational Attainment:
Bachelor's Degree

Work Schedule:
Mid Shift

Work Arrangement:
Hybrid Set-up

Work Location:
Parañaque City