357 Hospitality jobs in Parañaque
Customer Service Representative (Travel & Hospitality - Mandarin)
Posted 15 days ago
Job Viewed
Job Description
Schedule: 8:00 AM - 6:00 PM Manila Time br>Language Requirement: Mandarin (Fluent, both written and spoken)
Industry: Travel & Hospitality
Job Overview:
We are seeking a Customer Service Representative (CSR) fluent in Mandarin to join our dynamic team in the Travel and Hospitality sector. The ideal candidate will have at least 1 year of experience using GDS tools (Sabre or Amadeus) and 6 months of fraud detection experience. This role involves providing high-quality support to clients in the travel and hospitality industry, ensuring an excellent customer experience while addressing their inquiries, issues, and fraud-related concerns.
Key Responsibilities:
Handle customer inquiries via phone, email, or chat, ensuring high-quality, timely, and efficient service.
Assist clients with travel bookings, reservations, and general inquiries using Sabre or Amadeus GDS tools.
Address and resolve fraud-related concerns, including verifying transactions and mitigating potential fraudulent activities.
Ensure compliance with company policies, procedures, and industry regulations in all customer interactions.
Provide accurate information on policies, bookings, and promotions to customers in Mandarin.
Collaborate with internal teams to escalate and resolve issues when necessary.
Maintain detailed records of customer interactions and transactions in accordance with company standards.
Qualifications:
Language: Native or fluent Mandarin (both verbal and written) - preferred Chinese Singaporean applicants.
Experience:
At least 1 year of experience using GDS tools such as Sabre or Amadeus, in either the BPO or non-BPO industry.
At least 6 months of experience in fraud detection or prevention within a customer service or related role.
Strong communication and interpersonal skills with an ability to handle sensitive customer issues.
Ability to manage high volumes of work and multitask effectively in a fast-paced environment.
Problem-solving mindset with strong attention to detail and analytical skills.
Customer-focused with a passion for delivering exceptional service.
Knowledge of the travel and hospitality industry is a plus.
Perks & Benefits:
Competitive salary and benefits package.
Health and wellness programs.
Training and career development opportunities.
Dynamic and inclusive work culture.
Opportunity to work with an international team in a leading industry.
HR Specialist- Hospitality Industry
Posted 22 days ago
Job Viewed
Job Description
Support end-to-end recruitment and onboarding processes br>Maintain employee records and ensure compliance with labor regulations
Assist with timekeeping, payroll coordination, and benefits administration
Facilitate employee engagement programs and training sessions
Handle employee concerns with confidentiality and professionalism
Coordinate with department heads for performance management support
Qualifications:
Bachelor’s degree in Human Resources, Psychology, Business, or related field < r>At least 2 years of HR experience, preferably in the hospitality industry
Knowledge of labor laws and HR best practices
Strong interpersonal and communication skills
Organized, detail-oriented, and proactive
Experience with HRIS is an advantage
Sales Leader Travel /Hospitality Industry
Posted 20 days ago
Job Viewed
Job Description
br>Discover's network has been built over more than 30 years. Discover the World is the leader in global travel services and distribution. The top brands in the travel industry, trust Discover to perform sales, marketing, business processing and distribution needs for them across the globe.
And why do they trust their brand with us? People, Quality, Integrity and Delivery and a true global network they can rely on.
Discover remains the dominant innovator for the travel industry at the cutting edge of helping travel companies grow beyond their network, resources and core competencies. We help bridge the gap to reach across cultures, economies, languages, currencies and complex business practices to maximize our client's investment and revenue returns. Our reputation is earned every day. While others may promise the world, we deliver it.
Job Description
* Sales Strategy Development:
Develop and implement strategic sales plans to achieve company goals and maximize revenue.
Analyze market trends, customer needs and competitive landscape to identify opportunities for growth.
* Team Leadership:
Lead, mentor and motivate the sales team to achieve their targets and develop their skills.
Conduct regular performance reviews and provide constructive feedback to team members.
* Client Relationship Management:
Build and maintain strong relationships with key clients and stakeholders.
Identify and pursue new business opportunities while enhancing existing client relationships.
* Sales Forecasting and Reporting:
Monitor sales performance metrics and prepare regular reports for senior management.
Provide insights and recommendations based on sales performance data.
* Collaboration:
Collaborate with marketing and operations teams to ensure alignment of sales initiatives with overall company objectives.
Participate in industry events and conferences to represent the company and expand professional network.
* Training and Development:
Train and coach, the sales team to enhance product knowledge and sales techniques.
Stay updated on industry trends and best practices to continually improve sales processes.
Job Qualifications:
A minimum of 5 years of experience in sales management, preferably in the travel or hospitality industry.
Proven track record of achieving sales targets and driving revenue growth.
Strong leadership and people management skills.
Excellent communication and interpersonal skills.
Ability to work independently and as part of a team in a fast-paced environment.
Proficient in MS Office Suite and CRM software.
CSR - Travel and Hospitality Account
Posted 24 days ago
Job Viewed
Job Description
• Competitive Salary packages br>• HMO on the first day < r>• performance-based incentives < r>• Allowance < r>• Bonuses < r>Job Responsibilities:
• Assist customers in setting up new accounts, managing existing accounts, and troubleshooting account-related problems. < r>• Document and maintain accurate records of customer interactions, issues, and resolutions in the system database. < r>• Maintain a positive and professional attitude while delivering high-quality customer service. < r>Job Qualifications:
• High school graduates or equivalent, including college undergraduates. < r>• Prior experience in a related field is desirable but not mandatory. • Able to work on-site. < r>• Amenable to attending an on-site interview. < r>Job Types: Full-time, Fresh graduate
Salary: Up to Php30,000.00 per month
Benefits:
• Flexible schedule < r>• Health insurance < r>• Life insurance < r>• Opportunities for promotion < r>• Paid trainings < r>• Pay raise < r>• Company Events < r>Schedule:
• 8 hour shift < r>• Day shift < r>• Night shift < r>Supplemental pay types:
• 13th month salary < r>• Bonus pay < r>Education:
• At least HS graduate (old or new curriculum) < r>Job Type: Full-time
Pay: Php18,000.00 - Php30,000.00 per month
Benefits:
• Company events < r>• Health insurance < r>• On-site parking < r>• Opportunities for promotion < r>• Paid training < r>Schedule:
• 8 hour shift < r>• Day shift < r>Supplemental pay types:
• 13th month salary < r>• Performance bonus
Travel and Hospitality - Korean Bilingual CSR
Posted 4 days ago
Job Viewed
Job Description
Travel and Hospitality br>Korean Bilingual
GDS
Fraud experience
Job title: Travel and Hospitality Account - Korea
Work Setup: Onsite in Pasig City
Shift: Shifting Schedule
Salary: Non Native - ₱85,000.00 < r>Native Korean - ₱110,000.00 < r>Start Date: ASAP
Qualifications:
•At least 1 year of experience using GDS tools such as Sabre or Amadeus (in a BPO or non-BPO setting) < r>• Minimum 6 months of Fraud investigation experience (payments, identity verification, booking validation, etc.) < r>• With TOPIK II certification (Test of Proficiency in Korean) – open to both native and non-native speakers(must)
• Strong communication skills in both Korean and English < r>•Experience in the travel or hospitality industry is a strong advantage < r>•Must be willing to work onsite in Pasig City on a shifting schedule < r>•Detail-oriented, analytical, and has good problem-solving skills < r>•Can handle pressure and adapt to a fast-paced environment < r>•Able to work independently with minimal supervision < r>•Can start ASAP
Mandarin-speaking CSR - Travel and Hospitality
Posted 15 days ago
Job Viewed
Job Description
JOIN OUR TRAVEL & HOSPITALITY TEAM TODAY! br>We’re URGENTLY HIRING Mandarin-speaking Customer Service Representatives for a premium global travel account in Silver City, Pasig! Earn up to ₱100,000/month!
Qualifications:
Singaporean Chinese speaker
Minimum 1 year GDS tool experience (Sabre or Amadeus – BPO or non-BPO) < r>At least 6 months of fraud experience
B2 CEFR proficiency
Perks and Benefits:
Premium Salary Package
Fixed Day Schedule
Paid Training
HMO Coverage & Dependents
Performance Bonuses
Career Growth Opportunities
Dynamic & Inclusive Work Environment
APPLY NOW!
CSR - Travel and Hospitality Account - Paid Trainings
Posted 9 days ago
Job Viewed
Job Description
• Competitive Salary packages br>• HMO on the first day < r>• performance-based incentives < r>• Allowance < r>• Bonuses < r>Job Responsibilities:
• Assist customers in setting up new accounts, managing existing accounts, and troubleshooting account-related problems. < r>• Document and maintain accurate records of customer interactions, issues, and resolutions in the system database. < r>• Maintain a positive and professional attitude while delivering high-quality customer service. < r>Job Qualifications:
• High school graduates or equivalent, including college undergraduates. < r>• Prior experience in a related field is desirable but not mandatory. • Able to work on-site. < r>• Amenable to attending an on-site interview. < r>Job Types: Full-time, Fresh graduate
Salary: Up to Php30,000.00 per month
Benefits:
• Flexible schedule < r>• Health insurance < r>• Life insurance < r>• Opportunities for promotion < r>• Paid trainings < r>• Pay raise < r>• Company Events < r>Schedule:
• 8 hour shift < r>• Day shift < r>• Night shift < r>Supplemental pay types:
• 13th month salary < r>• Bonus pay < r>Education:
• At least HS graduate (old or new curriculum) < r>Job Type: Full-time
Pay: Php18,000.00 - Php30,000.00 per month
Benefits:
• Company events < r>• Health insurance < r>• On-site parking < r>• Opportunities for promotion < r>• Paid training < r>Schedule:
• 8 hour shift < r>• Day shift < r>Supplemental pay types:
• 13th month salary < r>• Performance bonus
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CSR - Travel and Hospitality Account - Paid Trainings - 20K
Posted today
Job Viewed
Job Description
• Competitive Salary packages br>• HMO on the first day < r>• performance-based incentives < r>• Allowance < r>• Bonuses < r>Job Responsibilities:
• Assist customers in setting up new accounts, managing existing accounts, and troubleshooting account-related problems. < r>• Document and maintain accurate records of customer interactions, issues, and resolutions in the system database. < r>• Maintain a positive and professional attitude while delivering high-quality customer service. < r>Job Qualifications:
• High school graduates or equivalent, including college undergraduates. < r>• Prior experience in a related field is desirable but not mandatory. • Able to work on-site. < r>• Amenable to attending an on-site interview. < r>Job Types: Full-time, Fresh graduate
Salary: Up to Php30,000.00 per month
Benefits:
• Flexible schedule < r>• Health insurance < r>• Life insurance < r>• Opportunities for promotion < r>• Paid trainings < r>• Pay raise < r>• Company Events < r>Schedule:
• 8 hour shift < r>• Day shift < r>• Night shift < r>Supplemental pay types:
• 13th month salary < r>• Bonus pay < r>Education:
• At least HS graduate (old or new curriculum) < r>Job Type: Full-time
Pay: Php18,000.00 - Php30,000.00 per month
Benefits:
• Company events < r>• Health insurance < r>• On-site parking < r>• Opportunities for promotion < r>• Paid training < r>Schedule:
• 8 hour shift < r>• Day shift < r>Supplemental pay types:
• 13th month salary < r>• Performance bonus
CSR - Travel and Hospitality Account - Paid Trainings - 17K
Posted 22 days ago
Job Viewed
Job Description
• Competitive Salary packages br>• HMO on the first day < r>• performance-based incentives < r>• Allowance < r>• Bonuses < r>Job Responsibilities:
• Assist customers in setting up new accounts, managing existing accounts, and troubleshooting account-related problems. < r>• Document and maintain accurate records of customer interactions, issues, and resolutions in the system database. < r>• Maintain a positive and professional attitude while delivering high-quality customer service. < r>Job Qualifications:
• High school graduates or equivalent, including college undergraduates. < r>• Prior experience in a related field is desirable but not mandatory. • Able to work on-site. < r>• Amenable to attending an on-site interview. < r>Job Types: Full-time, Fresh graduate
Salary: Up to Php30,000.00 per month
Benefits:
• Flexible schedule < r>• Health insurance < r>• Life insurance < r>• Opportunities for promotion < r>• Paid trainings < r>• Pay raise < r>• Company Events < r>Schedule:
• 8 hour shift < r>• Day shift < r>• Night shift < r>Supplemental pay types:
• 13th month salary < r>• Bonus pay < r>Education:
• At least HS graduate (old or new curriculum) < r>Job Type: Full-time
Pay: Php18,000.00 - Php30,000.00 per month
Benefits:
• Company events < r>• Health insurance < r>• On-site parking < r>• Opportunities for promotion < r>• Paid training < r>Schedule:
• 8 hour shift < r>• Day shift < r>Supplemental pay types:
• 13th month salary < r>• Performance bonus
HR Employee Engagement Manager (Workplace Manager) - Hospitality Experience
Posted 24 days ago
Job Viewed
Job Description
About the Role:
Were looking for a dynamic Workplace Manager to become the master planner behind our company culture and day-to-day operations. If you thrive on creating engaging experiences, organizing memorable events, and leading front office operations, this is your chance to make a meaningful impact.
As the Workplace Manager, you will lead a team of 5 team members and take ownership of our company events calendarbig or small, from team-building sessions to company-wide celebrations. Think of yourself as our in-house Employee Engagement Champion with strong roots in events and customer service.
Key Responsibilities:
- Lead and manage a front office team of 5
- Plan, organize, and execute a variety of internal events and engagement activities
- Maintain a vibrant, well-organized, and welcoming workplace environment
- Collaborate with leadership and departments to understand and address employee engagement needs
- Develop event budgets, timelines, and vendor relationships
- Act as the first point of contact for workplace experience and office coordination
- Ensure a high standard of front office and customer service excellence
Qualifications:
- At least 5 years of experience in events management , with 2+ years in a people management role
- Strong background in customer service or front office operations
- Demonstrated success in managing internal company events or employee engagement initiatives
- Excellent organizational and communication skills
- A proactive, team-first attitude with the ability to juggle multiple priorities