196 Hospitality jobs in Parañaque

**About Us**
Chevron is a leading multinational energy company with operations in over 180 countries. Founded in 1879, Chevron has a rich history of innovation and growth, making significant contributions to the global energy landscape.
Chevron markets Caltex® fuels, lubricants and other petroleum products in the Philippines. Our network of service stations, terminals and sales offices forms the backbone of our presence in the Philippines.
In March 2020, Chevron sold its 45% non-operated interest in the Malampaya natural gas field. This was the first natural gas development and largest industrial project in the Philippines.
From the Philippines, we provide operational support for Chevron offices on five continents. The workforce supplies transactional, processing and consulting services in areas ranging from finance to information technology.
Chevron operates through two subsidiaries in the Philippines. Our Downstream company is Chevron Philippines Inc. We also operate a business processes support organization through Chevron Holdings Inc.
There are two Chevron companies operating in the Philippines: Chevron Holdings Incorporated (CHI) and Chevron Philippines Incorporated (CPI).
CHI is a shared services center providing transactional, processing, and consulting services in the areas of finance and accounting, information technology, supply chain management, human resources, downstream customer service and marketing. Established in 1998, CHI serves Chevron affiliates in six continents around the world. Over the years, it has grown to be one of the leading members of the shared services industry in the Philippines.
CHI has received various recognitions as a top employer: the 2022 Diversity Company of the Year; 2021 Asia's Best Employer Brand Award; 2021 Global Best Employer Brand Award; 2020 HR Asia Best Companies to Work for in Asia; 2019 Circle of Excellence, Top Employer Category at Asia CEO Awards, and the 2018 Wellness Company of the Year at the same Asia CEO Awards.
CPI markets the Caltex brand of top-quality fuels, lubricants, and petroleum products through a network of service stations, terminals and sales offices.
At Chevron, we believe humanity can solve any challenge - including meeting the world's energy needs of today, while advancing a cleaner energy tomorrow.
**About the Role**
We have an exciting opportunity for **Customer Service Representatives (Direct Hire Contractors)** . This role will be based in **6750 Building, Makati City, Philippines** .
**Note: This is for a 1-year employment contract.**
**Responsibilities include, but are not limited to, the following:**
+ Processes and handles multi-channel requests via calls, e-mail, chat related to order to cash (contracts, master data, pricing, sales orders, billing, reporting)
+ Responds, reads, and manages all correspondence received through phone, web to case, mobile app, and e-mail regarding concerns, inquiries, and consumer experience in either Asia Pacific, Europe, Middle East, the Americas
+ Provides excellent support that includes escalation to tier 2 support and follow through, and completion of resolution of customer concerns
+ Liaises and coordinates with various work groups to resolve pricing, inventory, credit, marketing, quality, and supply issues among others
+ Enhances technical skills and business acumen through various training to fulfill daily responsibilities and deliver excellent customer experience
**About You**
We know our greatest resource is the ingenuity, creativity and innovation of our people. Applications from motivated and talented individuals with a keen interest in the energy industry are encouraged.
**Knowledge, Skills, and Experience:**
+ Bachelor's Degree holder in any field
+ Customer service experience in a Business Process Outsourcing (BPO) or call center industry, fresh graduates are encouraged to apply
+ Elevated level of customer service orientation and keenness on details
+ Clear communications skills both oral and written
+ Ability to solve problems logically and critically
+ Demonstrated adaptability and flexibility to a rapidly changing business requirements, its environment, and processes
+ Demonstrated ability to manage changing priorities and work in a multi-cultural, fast paced environment
+ Proficient in Microsoft Office applications
+ Open to night and shifting schedules and willing to work on Philippine holidays
_Everything we do at Chevron is guided by our values and our commitment to The Chevron Way_ _( _. At the heart of The Chevron Way is our vision to be the global energy company most admired for its people, partnership, and performance._
_Participate in world-leading energy projects, advance your professional development and expand your career within an inclusive, collaborative and high-performing workplace._
At Chevron, we are committed to fostering diversity and inclusion at all levels of our company and at all stages of the employee experience. We constantly strive to attract, develop and retain diverse Filipino talent. Globally, Chevron Corporation has achieved a rating of 100 percent in the Human Rights Campaign Equality Index for the past 17 years. The Index ranks American companies based on their commitment to equality in the workplace.
**Connect with us: **   
Facebook (   
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LinkedIn (   
Twitter (    
Chevron participates in E-Verify in certain locations as required by law.
Chevron Corporation is one of the world's leading integrated energy companies. Through its subsidiaries that conduct business worldwide, the company is involved in virtually every facet of the energy industry. Chevron explores for, produces and transports crude oil and natural gas; refines, markets and distributes transportation fuels and lubricants; manufactures and sells petrochemicals and additives; generates power; and develops and deploys technologies that enhance business value in every aspect of the company's operations. Chevron is based in Houston, Texas. More information about Chevron is available at .
Chevron is an Equal Opportunity / Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status, or other status protected by law or regulation.

Provides new and existing customers with the best possible service in relation to billing inquiries, service requests, suggestions and complaints. Resolves customer inquiries and complaints fairly and effectively. Provides product and service information to customers and identifies upselling opportunities to maintain and increase income streams from customer relationships. Recommends and implements programs to support customer needs. Responsibilities are within the Customer Support/Operations Function as a generalist or in a combination of disciplines. Able to follow set instructions and processes to complete work. Identifies the problem and all relevant issues in straightforward situations, assesses each using standard procedures and makes sound decisions. Has prior relevant training or related work experience. Has working knowledge and skills.
Accountability:
+ The secondary tasks involved the documentation of the conversation between CSR I and the customer. Customer data, summary of the query and the resolution provided should be accurately documented through RightNow tool
+ In line with the responsibility of keeping with Reed Elsevier Philippines core values and competencies, the CSR I develops and maintains positive working relationships with all contacts, both internal and external, to promote customer satisfaction and maximize individual and team performance. CSR I performing at this level is required to undergo training and certification to fulfill their daily responsibilities and deliver excellent customer service.
+ To ensure customers are provided with the requested information including production description and services options, availability and ordering procedures.
+ To provide technical expertise for electronic products and solutions multiple channels. Resolve basic technical problems and refer more complex problems to 2nd line support/product specialists.
+ Provide general support including resetting passwords, creating remote ID's and update IP address, usage reporting and assisting with searches.
+ Manage and maintain systems used to issue login credentials, user changes and user requirements for a variety of online lookup tools
+ Ensure all customers' claims and queries are satisfactorily investigated and resolved - including missing content, incomplete issues and/or pages.
+ Collaborate with relevant departments within the company to meet company objectives and resolve customers' issues.
+ Coordinate with second line support and product team for matters requiring escalation prior to providing a reply to customer's enquiries and requests.
+ Communicate any sales lead or sales issues identified through day to day contact with customers to appropriate business contacts.
+ Follow up with customers, provide feedback and see problems through to resolution
+ Recommended work flow modifications or improvement as deemed necessary to improve processes
+ Provide feedback to product managers/team or others for product development ideas.
Qualifications:
+ Analytical and can quickly learn process and product specifics as well as adapt to constant changing processes and tasks
+ Self-motivated with positive attitude. Ability to follow strict guidelines and standard operating procedures a MUST
+ Must ability to work quickly in a fast-paced environment; work well as a team member and work well independently
+ Excellent written and verbal communication
+ Excellent customer service skills
+ Excellent in multi-tasking
+ Bachelor's degree in a customer service field or equivalent experience
+ At least completed 2 years in college with no back subjects.
+ At least 1 year customer service in contact center environment or equivalent training (2 years preferred)
+ Willing to work on business unit holidays and/or render overtime when necessary
+ Must be in current role for 1 year
+ Must not have received any Disciplinary Action within the past 12 months
+ Must not be enrolled in any Performance Improvement Plan (PIP) for the last 12 months
+ Must not have any Attendance and Punctuality issues in the past 12 months
LexisNexis, a division of RELX, is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: , or please contact .
Please read our Candidate Privacy Policy ( .
RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.

As a Customer Service Representative, you will be assigned to manage various customer issues depending on your account assignment. Transactions can be related to billing and collection support, client inquiries, technical or product support or inbound sales.
- Graduate of any 4-year course is preferred. Non-graduates are also accepted, but must have previous related experience in a customer service role
- At least 6 months working experience in the related field is required for this position
- Fluent in English communication
- Good computer navigation skills
- Willing to work full-time

Advise referrals who fit the criteria to walk-in at our Recruitment Center with a resume and valid I.D.:
3F Forum Robinsons Mall
Pioneer St. corner EDSA, Mandaluyong City
Monday to Friday, 10AM to 4PM

Please bring an updated copy of your resume and valid ID.

Customer Service Manager
Job Responsibilities:
1, according to the company's business strategy, formulate the annual work plan of the department and implement it;
2. Regularly summarize user feedback, output optimization suggestions and measures, and cooperate with business / product departments to improve the implementation of the user experience;
3, establish customer service quality inspection index system, manage and evaluate the quality of service before, during and after sales;
4. Improving the relevant rules, procedures and criterion of service for customer service management, and optimizing the quality of service in an all-round way;
5. Responsible for customer service team management, including but not limited to talent introduction, training, assessment and incentive work.
**Requirements**:
1, under the age of 35, bachelor degree or above.
2, with large enterprise customer service team management experience.
3. Be familiar with customer service standards and procedures, and understand the relevant operating rules of online e-commerce platforms;
4. Have professional knowledge of customer service and be familiar with the operation mode of the customer service system;
5, have a strong sense of service and communication and coordination ability;
6. Good logical thinking and planning ability;
7, have good team management and cross-departmental cooperation ability.
8. Good communication skills in English and Chinese.

**Salary**: Php40,000.00 - Php50,000.00 per month

**Benefits**:

- Company Christmas gift
- Company events
- Employee discount
- Opportunities for promotion
- Paid training
- Pay raise
- Promotion to permanent employee

Schedule:

- 8 hour shift
- Day shift
- Fixed shift

Supplemental Pay:

- 13th month salary
- Anniversary bonus
- Overtime pay
- Performance bonus
- Yearly bonus

COVID-19 considerations:
face mask social distancing
staff house

Ability to commute/relocate:

- Manila: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- Customer service Manager: 5 years (preferred)

**Position**:
Customer Service Officer

**What You'll Be Doing**
- Provide internal and external customer service and sales support for order management and system-related work - SO entries, maintenance, shipment release & inventory management.
- Working in close collaboration with Field Sales and Inside Sales, handle TEAM Setup / Pre-Order & Order Entries.
- Responsible for Customer Master File management as well as handling VAT refunds for customer returns.
- Ensure on time delivery and resolving discrepancies, recommending solutions and/or action plans
- Handle branch service requests (e.g., RMA, initiate Corrective Action Request and Field Quality Request analysis)
- Submit Customer Surveys and correct post-delivery issues

**What We Are Looking For**
- Bachelor's Degree
- 2-3 years of relevant experience in a customer service / order processing job function
- Experience within the electronics or high technology industry is an advantage
- Excellent customer service and interpersonal skills
- Excellent communication skills
- Demonstrated analytical and problem-solving skills
- Skill in prioritizing requests, work, and multi-tasking

**What's In It For You**

At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That's why we offer competitive financial compensation, including various compensation plans, and a solid benefits package.
- Medical Insurance
- Life Insurance
- Year-end bonus
- Performance Bonus
- 5-Day Work Week
- Growth Opportunities
- And more!

**About Arrow**

**Location**:
PH-Muntinlupa City, Philipines (Insular Life Corporate)

**Time Type**:
Full time

**Job Category**:
Business Support

Sweet Dynamics Corporation is currently looking for a Customer Service Staff to be assigned in Arkong Bato, Valenzuela City
Educational Requirement
- At least a graduate of any 4 year-course or equivalent
Experience/s
- Proven working experience in customer service or any equivalent for at least 1 year or more
- Experience building sustainable relationships to fulfill the needs of the customer
Skill/s and knowledge
- Strong verbal and written communication skills
- Ability to work under pressure with multiple interruptions and meet deadlines
- Efficient in time management and balancing workloads
- Ability to train and learn fast

**Job Types**: Full-time, Permanent

**Benefits**:

- Discounted lunch
- Employee discount
- On-site parking
- Opportunities for promotion
- Paid training
- Promotion to permanent employee
- Staff meals provided

Schedule:

- 8 hour shift

Supplemental Pay:

- 13th month salary
- Overtime pay

Ability to commute/relocate:

- Valenzuela City: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Senior High School (preferred)

**Experience**:

- Customer Service Representative: 1 year (preferred)

**Language**:

- English (preferred)

**We are hiring! Join us today!**
- We do have sites in Taguig, Eastwood, Boni, Ortigas, Makati, Antipolo, Quezon City!_
- *_*
**_Job Responsibilities**:_
- *_*
- Communicates with client on the phone or by using written correspondence to solve issues.
- Awareness of the customers’ expectations by way of efficient listening and questioning skills
- Dealing Doing work with all enquiries tactfully, courteously, properly & assertively
- Complementing customers’ wants to Clients’ goods and services

**_Job Requirements**:_
- *_*
- With or without BPO experience
- At least High School / SHS Graduate
- Excellent to above average English communication skills
- Can work onsite

**Job Types**: Full-time, Permanent, Fresh graduate

**Salary**: Php15,000.00 - Php25,000.00 per month

**Benefits**:

- Company Christmas gift
- Company events
- Health insurance
- Life insurance
- Opportunities for promotion
- Promotion to permanent employee

Schedule:

- 10 hour shift
- 12 hour shift
- 8 hour shift
- Afternoon shift
- Day shift
- Early shift
- Evening shift
- Shift system

Supplemental Pay:

- 13th month salary
- Overtime pay
- Performance bonus
- Yearly bonus

**Education**:

- Senior High School (preferred)

**Language**:

- English (preferred)

Job Description:
Customer service representatives help customers with complaints and questions, give customers information about products and services, take orders, and process returns.

Minimal Qualifications:
At least High School Graduate
With or without BPO experience
6 months BPO experience is a plus
Good Communication skills
MUST be willing to work On-site

Location: Eastwood/Bridgetowne, Pasig

APPLY NOW!

**Salary**: Php17,000.00 - Php25,000.00 per month

**Benefits**:

- Life insurance
- Opportunities for promotion
- Paid training
- Promotion to permanent employee
- Transportation service provided

Schedule:

- 8 hour shift
- Rotational shift

Supplemental Pay:

- 13th month salary
- Performance bonus

Ability to commute/relocate:

- Antipolo City, Rizal: Reliably commute or planning to relocate before starting work (preferred)

**Education**:

- Senior High School (required)

**Experience**:

- Customer Service Representative: 1 year (required)

**Language**:

- English (required)

QUALIFICATION:

- Graduate of any bachelor degree
- Minimum of 6 months to 1 year of experience in customer service both local and international
- Communicate professionally to customers
- Amenable to work in Makati City

RESPONSIBILITIES:

- Answer the telephone call
- Proactively ensure that customers are aware of necessary paperwork and any special instructions
- Provide solutions and alternatives based on customer needs - Accurately and timely encoding of required data into Corepass - Timely updating and submission of reports
- Processing of Revalidation of passes

OTHER:
Consultancy based.

6 months of contract - Subject for extension

Monday - Friday (9 AM - 6 PM)

NOTE: Please attach updated resume.

**Salary**: Php13,000.00 - Php15,000.00 per month

**Benefits**:

- Opportunities for promotion

Schedule:

- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- Overtime

Supplemental Pay:

- 13th month salary
- Overtime pay

Ability to commute/relocate:

- Makati City: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- Customer Service Representative: 1 year (preferred)

**Language**:

- English (preferred)