9 Hospitality jobs in Nasugbu

Customer Service Representatives will be set up for success to meet the following requirements for this role:

– Proficient in supporting customers via phone, chat and email identifying their needs, complaints, or other issues and providing solutions and support as needed.

– Proactively monitor and de-escalate situations involving unhappy customers by clarifying the information, communicating best next steps and providing solutions within 24-48 hours.

– Responding efficiently and accurately to customers through showing Azazie cares, listening to their concerns and ensuring they have a memorable experience shopping with us.

– Navigate knowledge-based platforms within: AI Intercom, Company Website, Content Management System, ERP and Happy Returns.

– Strong attention to detail with ensuring accuracy in information provided and in recording customer details in order to maintain customer satisfaction and resolve issues effectively.

– Competency and initiative to meet and exceed the department metrics and individual performance goals.

– Implementation of utilizing software, databases, and tools appropriately to provide exceptional customer service within DTC industry.

b. Skills/Talents the ideal candidate will posses:

– Analytical, problem solver and critical thinker.

– Ability to manage multiple channels of communication, tickets and customer conversations leading with Azazie cares and empathy.

– Team player that is willing to take initiative to support customers, other agents and supervisors.

– Adaptability to thrive in a fast-paced ever changing work environment.

– Aptitude in maintaining comprehensive knowledge of the AZ CS policies, procedures and SOPs for our customers.

– Positive attitude with a desire to learn and share ideas in a collaborative work environment.

– Clear and concise communicator within customer interactions and across different departments.

– Ability to build positive and long term customer relationships that reflect in positive customer satisfaction survey results.

– Excellent time management skills.

– Customer-focused with strong interpersonal and tech savvy skills.

c. Qualifications:

– Customer Service Experience: 1 year (Preferred)

– Fluency in English.

– Experience with AI Intercom, Slack or other CRM software is a plus.

– Experience navigating websites/browsers and using chat software (ex./ Slack); quickly navigating. between chat and other company tools such as our CRM and phone software.

– Excellent written and oral communication skills.

– Proficient in Microsoft Office (Word, Excel, Outlook, and PowerPoint) as well as Google Docs.

– Customer-focused and can demonstrate mastery of customer service skills.

– Ability to maneuver between multiple tasks.

Job Summary:

The Customer Service Associate – New Accounts / Teller is responsible for generating business for the Bank by providing excellent customer service and efficient processing of client's transactions in the areas of new accounts, tellering and special services.

DUTIES AND RESPONSIBILITIES

As New Accounts

1. Perform proper New Account's start and end of day activities subject to prescribed policies and procedures.
2. Provide information on Bank products and services to clients.
3. Process applications for opening of new accounts (Savings Account, Current Account, ATM and/or Term deposits) subject to presentation and submission of required documentary requirements as prescribed in the policies and procedures manuals.
4. Check validity of information on all source documents e.g., account name, account numbers etc.
5. Process new/renewal/roll-over/termination/pre-termination of Term Deposits in accordance with the Bank's procedures.
6. Attend to all service requests of clients and other Head Office units such as, but not limited to, Bank certifications, ATM cards, MC issuance, check book re-orders, replacement of filled passbooks, loan payment debiting etc.
7. File and manage bank records of account opening documents, signature cards and other client records, and observe proper record keeping.
8. Prepare and release bank statements and returned checks to clients.
9. Ensure adequacy of accountable and non/accountable forms for branch use.
10. Prepare daily / monthly balancing and summary of working / inventory supply of Accountable forms and other branch supplies.
11. Responsible in scanning and uploading of all account opening and KYC documents in Webloan and Network Attached Storage Server (NASSVR).

As Teller

1. Perform proper Teller's start and end-of-day activities subject to prescribed policies and procedures.
2. Process over-the-counter monetary transactions – deposits, withdrawals, encashment, loan payments, miscellaneous transactions, etc.
3. Signature verify/approve cash withdrawals and encashment within the designated authority limit.
4. Observe proper balancing of transactions and turn-over of cash and other items to the BOO/BSO/vault custodian according to required procedures.

As Admin & Support (System and Operation)

1. Prepare and ensure timely submission of assigned internal and regulatory reportorial requirements.
2. Act as alternate / joint/dual custodian as specified in the policy manual.
3. Ensure prompt and courteous servicing of client inquiries, request, complaints and transactions.
4. Maintain a clean and orderly workstation at all times.
5. Perform other tasks that may be assigned by superiors from time to time.
6. Perform duties and responsibilities required under the latest manual of operations pertaining to the position.

MINIMUM REQUIREMENT

• Education : Graduate of any 4-year degree Business related course.
• Experience: No work experience required; Fresh graduates are welcome to apply
• Can start ASAP and amenable to work at Molino Branch

* Handle customer's inquiries or complaints in a timely manner which includes troubleshooting, identifying problem, answering questions.

* Make record of details of complaint, its comments and actions taken for further processing.

* Handle customers' orders, follow up the production process, coordinate with other departments for shipments, customs clearance and in charge of after-sales.

* Monitor the volume and delivery rate of customers' orders, make analysis of any abnormal situation.

* Provide invoices and account checklist to Accounting Section, filing of documents of bulk orders; follow up overdue invoices until they are paid off and report to superior if any long overdue invoices.

*Improve product knowledge and skills of handing problems to ensure the quality of customer service.

* Elicit feedback from customers to monitor their satisfaction of our product and service.

* Arrange customer's visit

* Any ad hoc projects

Experienced as CSR in warehouse set up is preferred

Providing introductory information, such as a product manual explanation, to prospective and new customers

Handling customer complaints and troubleshooting issues with products or services

Following up with clients or customers by phone, web chat or email to check that they're still satisfied with their purchases or services received

Accessing databases to retrieve account information for customers

Letting customers know about additional products or services that might benefit them

Escalating queries and concerns when necessary

Updating customer records following each contact

Staying up to date on the latest products and services an organization provides

Location of Deployment: Infront of DSV Aguila Kaong RD, Brgy Maguyam Silang Cavite

Job Type: Full-time

Pay: From Php17,000.00 per month

Work Location: In person

Branch Customer Service Head

Must be willing to be assigned at Paz Balayan, Batangas.

The Branch Customer Service Head is responsible in managing the full branch operations management which includes planning, organizing and implementation of back office duties & responsibilities.

Educational attainment:

Graduate of Management Major in Marketing or any 4 years Business - related course.

Experience(s) required and no. of years used:

• Minimum of 3 years experience.

Other Qualifications (Knowledge, Skills & Competencies needed to do the job):

Knowledge:

• Inventory Management
• Process Documentation
• 5s Compliance
• People Management
• Cash Management
• Customer Service Management

Skills:

• Administrative Work
• Record Keeping
• Critical Thinking
• Strategic and Business Planning

Competencies:

• Result-oriented
• Initiative
• Customer Focus
• Attention to Details
• Computer Literate
• Must have knowledge in computer programs.
• Can operate different kinds of office machines.
• Must have Managerial and Supervisory experience

Job Type: Full-time

Pay: Php18, Php20,000.00 per month

Benefits:

• Additional leave
• Company events
• Employee discount
• Health insurance
• Life insurance
• Opportunities for promotion
• Pay raise
• Promotion to permanent employee

Education:

• Bachelor's (Required)

Experience:

• Managerial: 3 years (Required)
• Supervising: 3 years (Required)

Work Location: In person

Experienced as CSR in warehouse set up is preferred

Providing introductory information, such as a product manual explanation, to prospective and new customers

Handling customer complaints and troubleshooting issues with products or services

Following up with clients or customers by phone, web chat or email to check that they're still satisfied with their purchases or services received

Accessing databases to retrieve account information for customers

Letting customers know about additional products or services that might benefit them

Escalating queries and concerns when necessary

Updating customer records following each contact

Staying up to date on the latest products and services an organization provides

Location of Deployment: Infront of DSV Aguila Kaong RD, Brgy Maguyam Silang Cavite

Job Type: Full-time

Pay: Php17,000.00 per month

Work Location: In person

About the role

Become a vital part of our customer service/freight forwarding team at 101 Supply Chain Solutions Inc. in Silang, Cavite. As a Customer Service Representative, you will be responsible for providing excellent support to our clients, ensuring their logistics needs are met efficiently and effectively. This is a full-time position with opportunities for growth and development within our dynamic organization.

What you'll be doing

1. Handle inbound customer inquiries and requests via phone, email, and other communication channels
2. Process and track shipments, coordinating with internal teams and external partners
3. Provide updates and information to customers throughout the shipping process
4. Identify and resolve customer issues in a timely and professional manner
5. Maintain accurate records and documentation related to customer accounts and transactions
6. Assist with the development and implementation of process improvements to enhance the customer experience
7. Collaborate closely with the sales, operations, and other departments to ensure seamless service delivery

What we're looking for

1. Proven experience in a customer service or freight forwarding role, preferably within the logistics industry
2. Minimum 1-2 years of customer service experience is required
3. Freight forwarding or logistics industry experience is mandatory
4. Strong communication and interpersonal skills, with the ability to interact effectively with customers and colleagues
5. Excellent problem-solving and critical thinking skills to address customer inquiries and concerns
6. Proficiency in using logistics management software and relevant computer applications
7. Ability to work under pressure and meet tight deadlines
8. Attention to detail and a commitment to providing high-quality service
9. Flexible and adaptable to changes in the fast-paced logistics environment

What we offer

At 101 Supply Chain Solutions Inc., we are dedicated to creating a supportive and rewarding work environment for our employees. We offer competitive compensation, comprehensive health benefits, and opportunities for professional development and career advancement. Our company culture encourages collaboration, innovation, and a healthy work-life balance.

Apply now and join our dynamic team at 101 Supply Chain Solutions Inc.