67 Hospitality jobs in Malolos

Job description

• Good communication skills
• Present products and services to clients
• Manage client relationship
• Preparing and implementing quality assurance policies and procedures.
• Performing routine inspections and quality tests.
• Identifying and resolving workflow and production issues.
• Ensuring that standards and safety regulations are observed.
• Addressing and discussing issues and proposed solutions with superiors.
• Documenting quality assurance activities and creating audit reports.
• Making recommendations for improvement.
• Creating training materials and operating manuals.
• User training

Requirements:

• Knowledge in Microsoft Office especially Excel
• Logical Analysis
• Can effectively and efficiently collaborate with the team
• Self-Determined and Open Minded especially during the training period.
• Can prevent mistakes and improve job quality
• Familiar with Data Management System

Job Type: Full-time

Pay: Php15, Php20,000.00 per month

Benefits:

• Paid training
• Work from home

Language:

• English (Preferred)

Work Location: In person

Job description

• Good communication skills
• Present products and services to clients
• Manage client relationship
• Preparing and implementing quality assurance policies and procedures.
• Performing routine inspections and quality tests.
• Identifying and resolving workflow and production issues.
• Ensuring that standards and safety regulations are observed.
• Addressing and discussing issues and proposed solutions with superiors.
• Documenting quality assurance activities and creating audit reports.
• Making recommendations for improvement.
• Creating training materials and operating manuals.
• User training

Requirements:

• Knowledge in Microsoft Office especially Excel
• Logical Analysis
• Can effectively and efficiently collaborate with the team
• Self-Determined and Open Minded especially during the training period.
• Can prevent mistakes and improve job quality
• Familiar with Data Management System

Job Types: Full-time, Permanent

Pay: Php15, Php20,000.00 per month

Benefits:

• Paid training
• Work from home

Language:

• English (Preferred)

Work Location: In person

Key responsibilities:

Telesales representative plays a crucial role in helping the Sales team achieve overall monthly objectives by proactively performing customer service functions such as:

• Order-taking
• Processing of payment
• Handling of complaints
• Listing of bad orders
• Answering telephone calls, inquiries or quotations

Qualifications:

• Candidate must possess at least Bachelor's/College Degree in any field.
• Fresh graduates are welcome to apply
• Prior call center or similar work experience is a plus
• Work location: Meycauayan, Bulacan
• Must be willing to undergo training in Binondo, Manila for 1-month

We're Hiring: Customer Service Representative (CSR)

Hybrid Setup – Must be based in Bulakan or nearby areas

Full-time

Do you have a passion for customer service and want to be part of a growing team? We're looking for a CSR who will handle guest enquiries, manage bookings, resolve issues, and make every guest experience exceptional.

What You'll Do:

Answer calls & enquiries in a friendly, professional way

Manage bookings, payments & guest records

Coordinate with housekeeping & maintenance teams

Upsell services & ensure top guest satisfaction

What We're Looking For:

Strong English communication skills (written & spoken)

Excellent customer service attitude

Quick to learn new systems

Based in Bulakan or nearby (hybrid work)

Tools we use (training provided): Guesty, Enso Connect, Breezeway, Stripe & more

Join us and grow your career while creating memorable guest experiences.

Apply now

About the role

Are you passionate about delivering exceptional customer service? We are seeking a detail-oriented and friendly Customer Service Associate to join our team at TEVIANT' in San Juan Balagtas Bulacan. This full-time position will play a crucial role in providing high-quality support to our valued customers.

What you'll be doing

• Responding promptly and professionally to customer inquiries and concerns via phone, email, and chat
• Handling customer orders, returns, and exchanges with care and efficiency
• Providing product information and recommendations to assist customers in making informed decisions
• Updating customer records and maintaining accurate documentation
• Escalating complex issues to the appropriate team members as needed
• Contributing to the continuous improvement of our customer service processes

What we're looking for

• Excellent communication and interpersonal skills, with the ability to build rapport with customers
• Strong problem-solving and critical thinking skills to handle a variety of customer inquiries
• Proficient in Microsoft Office applications and customer relationship management (CRM) software
• Experience in a customer service or client-facing role, preferably in the Administration & Office Support industry
• A positive, proactive, and adaptable attitude to thrive in a fast-paced environment

What we offer

At TEVIANT', we are committed to creating a supportive and inclusive work environment where our employees can thrive. We offer competitive compensation, opportunities for career growth, and a range of benefits to support your overall well-being. Join our team and be a part of our mission to deliver exceptional customer experiences.

If you are interested in this role, please apply now.

I. Job Summary

Customer Service Specialist supports the achievement of overall company sales objectives through the implementation of services related to order processing, documentation, coordination with internal offices to facilitate timely and accurate delivery of orders to the trade.

II. Minimum Requirements

• Graduate of any 4-year college course
• Proficient in oral and written English
• Knowledgeable in MS Office and Google Suite
• No relevant experience is required but experience in Customer Service is an advantage

We are mass hiring Call Center Agents across our Metro Manila sites Earn Up to 28K Monthly + 30K Sign-On Bonus. Open for applicants with NO BPO EXPERIENCE.

Job Responsibilities:

• Demonstrate professionalism and patience when interacting with customers.
• Address customer inquiries, concerns, and issues by offering precise and helpful information.
• Keep thorough records of customer interactions, including call logs and any follow-up actions.
• Follow all company policies, procedures, and regulatory guidelines.
• Ensure all customer interactions align with company standards and legal obligations.

Why Join Us?

• Competitive Salary – Up to 28K
• Exciting 30K Sign-On Bonus
• Flexible shifts – Day, Night, and Graveyard
• Options for Voice and Non-Voice Accounts
• Opportunities in Local and International Accounts

URGENT HIRING Apply today and get hired immediately

Job Types: Full-time, Permanent, Fresh graduate

Pay: Php18, Php28,000.00 per month

Benefits:

• Additional leave
• Company events
• Free parking
• On-site parking
• Opportunities for promotion
• Paid training
• Pay raise
• Promotion to permanent employee

Work Location: In person

Customer Service Associate

Office-Based | Tugatog, Malabon

Qualifications:

• Bachelor's Degree in any field.
• Previous customer service experience, preferably within an e-commerce setting.
• Fluent in both English and Filipino, with excellent verbal and written communication skills.
• Experience in handling order inquiries, returns, refunds, and after-sales support.
• Familiarity with order fulfillment, product listings, and inventory management (experience with Big Seller is a plus).
• Proficient in Microsoft Excel or Google Sheets for tracking data and generating reports.
• Ability to handle multiple tasks simultaneously in a fast-paced environment.
• A patient, empathetic, and customer-first attitude.
• Comfortable using chat or phone as the primary tools for customer support.
• Computer literate and tech-savvy.
• Able to work on-site at Tugatog, Malabon.

Interested applicants may send their updated résumé to . Thank you

MAIN PURPOSE OF THE JOB

The Customer Service Representative (CSR) plays a crucial role in maintaining strong client relationships and ensuring customer satisfaction across all service touchpoints. The CSR acts as the frontline liaison between customers and internal departments such as warehouse operations, inventory control, billing, and documentation. This role is responsible for customer onboarding, and ensures that bookings, inquiries, complaints, and service requests are handled professionally, promptly, and accurately to support a seamless customer experience in cold storage operations. The CSR is also responsible for disseminating all relevant announcements and information to customers.

DUTIES & RESPONSIBILITIES

A. Customer Relationship Management

• Serve as the primary point of contact for all customer inquiries, concerns, and requests.
• Build and maintain strong, long-lasting customer relationships by providing exceptional service and proactive communication.
• Act as an advocate for the customer, ensuring their needs are met by coordinating with internal teams.

B. Customer Onboarding & Account Management

• Facilitate the onboarding process for new customers, including gathering necessary information, setting up accounts, and providing an overview of services and procedures.
• Maintain accurate and up-to-date customer records in WMS or NETSUITE database.

C. Service Bookings & Coordination

• Receive and process customer bookings for cold storage services, including inbound and outbound shipments.
• Coordinate with the warehouse operations team to schedule appointments, confirm availability, and ensure smooth service delivery.
• Communicate booking confirmations, status updates, and any potential delays to customers in a timely manner.

D. Inquiry and Issue Resolution

• Address and resolve customer inquiries regarding inventory, billing, documentation, and service status.
• Handle customer complaints with professionalism and empathy, escalating complex issues to the appropriate department or manager for resolution.
• Follow up with customers to ensure their issues have been fully resolved to their satisfaction.

E. Internal Communication & Coordination

• Liaise with the warehouse operations and inventory control teams to monitor stock levels, track shipments, and provide accurate information to customers.
• Collaborate with the billing and documentation departments to ensure invoices and related paperwork are accurate and delivered promptly.
• Effectively communicate customer feedback and insights to management to help improve service offerings and operational processes.

F. Information Dissemination

• Disseminate all relevant announcements, service updates, and operational information to customers via email, phone, or a preferred communication channel.
• Ensure customers are aware of any changes in policies, procedures, or service schedules that may impact their business.

G. Administrative Tasks

• Support preparation and review of transaction-related documentation such as billing summaries, delivery receipts, gate passes, non-conformity reports, and withdrawal authorizations.
• Maintain accurate CRM logs of customer interactions, issues raised, resolutions, and feedback.
• Contribute to periodic customer service performance reports and audits.

MINIMUM QUALIFICATIONS

• Graduate of Bachelor's degree in Business Administration, Logistics, Supply Chain Management, or a related field
• Minimum of 2-3 years of experience in a customer service role, preferably in logistics, warehousing, or a related industry
• The incumbent will be assigned in Balagtas, Bulacan