32 Help Desk jobs in Pasay

Collaboration Betters the World (CBTW) is an international tech company delivering value-added services to customers across 5 continents. CBTW operates through a variety of brands.

Growth over the past 5 years, consistently welcoming new companies into its ecosystem. We are committed to responsible and impactful growth, investing a portion of our earnings in environmental initiatives and education access. Employees are encouraged to live out these values and participate in meaningful actions to help make the world better.

CBTW employs 3,400 professionals worldwide.

Other significant locations include Germany, Switzerland, Luxembourg, India, USA, Philippines, Colombia, Bulgaria, Tunisia, and Singapore.

Our Manila office has 70 employees supporting OneAston brand customers and internal IT operations (17 positions).

We are expanding our Corporate IT Department, which is responsible for maintaining IT equipment, tools, and security across all CBTW subsidiaries. The IT team is distributed across Asia (Manila and Vietnam) and Europe, providing 24-hour support on weekdays for employees located in Asia, Europe, and the Americas.

The IT Service Desk currently has 15 administrators:

• 7 in Europe
• 4 in Manila
• 4 in Vietnam

We are now looking to reinforce the Manila team to better support users in the Americas region.

CBTW is ISO 27001 certified, reflecting our commitment to security. All IT team members receive training and coaching in security measures to ensure high-quality service delivery.

• Create accounts in Active Directory, Office 365, and other internal software for new employees
• Initiate content setup on Office 365 following defined procedures
• Configure computers for new hires, interns, and consultants
• Repair hardware-related issues
• Provide L1 and L2 technical support to users across Asia, Europe, and North America
• Monitor and resolve IT tickets and service requests
• Review and address security alerts from IBM QRadar SIEM, Sophos Central (antivirus/firewall), and Darktrace (email/O365 security)
• Maintain and enhance the Helpdesk knowledge base (OneNote) with documentation and processes
• Ensure compliance with SLA for assigned tickets and contribute to overall service quality
• Participate in internal IT projects, such as onboarding new subsidiaries and process automation

• Bachelor's/College Degree in Computer Science or a related technology field
• At least 2 years of consistent experience in IT support
• Ability to follow standard operating procedures and instructions
• Strong communication and language skills
• Must be able to understand non-native English speakers
• IBM QRadar SIEM, Sophos Central (antivirus/firewall), and Darktrace (email/O365 security)

• Willingness to work in a rotating shift schedule:

• 9 AM to 6 PM (APAC shift)

• 3 PM to 12 AM (EMEA shift)
• 12 AM to 9 AM (Americas shift)

Infinit-O isn't just about business process optimization, we're about people. For over 20 years, we've been helping some of the world's fastest-growing companies in Financial Services, Healthcare, and Technology achieve multiple strategic advantages through data-driven solutions, high-performance teams, and cutting-edge technology. Our world-class Net Promoter Score of 75 reflects our commitment to excellence and client satisfaction.

But what truly sets us apart is our culture. At Infinit-O, diversity, equity, and inclusion are the foundation of innovation and sustainable growth. We embrace differences, empower perspectives, and create equal opportunities for everyone. Our people-first approach has earned us the Great Place To Work Certification three times, and as a B Corp Certified company, we're dedicated to making a positive impact not just in business but in the communities we serve.

With a highly engaged and innovative team, we don't just optimize processes; we also create meaningful change.

Job Description:

1. Support Priority 1 issues (All Outages, Network,power,telecom) - Top Priority process/TS should be followed

2. Support regular issues:

3. Account creation in PCC, Sigmacare, PC log in, Email, Citrix, Office 365

4. Configure or set up Outlook, webmail, mobile, email forwarding etc,
5. Account termination, password reset, local account creation
6. Any issues about OS, Outlook, Word, Excel, Adobe or any application installed on company issued laptop/mobile device
7. Printer issues, wired, network, fax, fax to email, efax, Add new printers
8. Citrix issues, PCC kiosks, Hardware TS, wireless network issues

3.  Some issues that can be escalated, unresolved after exhausting all necessary TS, Open DNS, installation of 3rd party application, orders, return waybill, issues needing onsite tech or any HW replacement, MFA, Confirmed Virus Infection

4.  Complete all assigned tickets (for TMs on US Business Hours). Answer and grab all the tickets in the system

5.  Accurate call log and time entries on the ConnectWise ticketing system.

1) With at least 1 year experience as an IT Service Desk Specialist in an international company

2) Has excellent command in English for both Written and Verbal

3) Has worked on IT concerns from hardware, software and some network related issues

4) A graduate of BS IT

5) Can work with less supervision

6) Willing to work in a shifting schedule including weekends

• Proficiency in Mandarin (verbal and written) is required.
• Must be willing to work onsite at the Mall of Asia Business Complex.
• Open to working graveyard shifts and rotating schedules.
• 1 – 2 years working experience in a Technical Help Desk Environment providing 1st level phone support to a large customer base.
• 1 - 2 years' work experience in customer services support or having equivalent kind of skills experience, soft skills a must.
• 1 - 2 years' experience supporting the following hardware and software: PC, Macintosh, iPhone, Printers. MS-Outlook, Windows 7, 10 OS, MS-Office 2013 and 2016 (Office 365).
• Must be able to work independently.
• Strong interpersonal, analytical and customer service skills.
• Ability to understand and follow oral and written instructions.
• Strong English (verbal and written) skills.

• Troubleshoots via the phone hardware, software, and network operating problems and involves technical resources to ensure resolution.
• Applies understanding and knowledge of information systems products and services to assist users.
• Identifies, investigates and researches user questions and problems as well as isolating and resolving information systems problems.
• Coordinates referrals to appropriate technical, professional, or service personnel.
• Receives and prioritizes issues and forwards using appropriate escalation procedures.
• All other duties as assigned.

• Proficiency in Spanish (verbal and written) is required.
• Must be willing to work onsite at the Mall of Asia Business Complex.
• Open to working graveyard shifts and rotating schedules.
• 1 – 2 years working experience in a Technical Help Desk Environment providing 1st level phone support to a large customer base.
• 1 - 2 years' work experience in customer services support or having equivalent kind of skills experience, soft skills a must.
• 1 - 2 years' experience supporting the following hardware and software: PC, Macintosh, iPhone, Printers. MS-Outlook, Windows 7, 10 OS, MS-Office 2013 and 2016 (Office 365).
• Must be able to work independently.
• Strong interpersonal, analytical and customer service skills.
• Ability to understand and follow oral and written instructions.
• Strong English (verbal and written) skills.

• Troubleshoots via the phone hardware, software, and network operating problems and involves technical resources to ensure resolution.
• Applies understanding and knowledge of information systems products and services to assist users.
• Identifies, investigates and researches user questions and problems as well as isolating and resolving information systems problems.
• Coordinates referrals to appropriate technical, professional, or service personnel.
• Receives and prioritizes issues and forwards using appropriate escalation procedures.
• All other duties as assigned.

*Job Description:
Duties & Responsibilities *

• Organize regular meetings, visits with the customers. Provide customer with information on support and services. Collect and discuss customer feedback. Monitor the support and service performance at individual customer level. Launch and pilot any required action plan.
• Collect satisfaction, needs or expectations for further use within Airbus Helicopters
• Customer satisfaction on Airbus Helicopters Support &Services interactions on previous period.
• Customer view on new Hot topics.
• Customer needs and interests, activity forecasts.
• Coordinate support disciplines & experts, in order to bring a quick and adequate solution to Customer needs in all cases;
• AH S&S performance towards the Customer (shared performance target where relevant).
• AH view on Customer current Hot topics.
• General data on Support & Services Discipline (ex. improvement initiatives)
• Services catalog key changes.
• In case of a crisis / critical issue raised by the Customer or by the Support & Services discipline :
• Set up and follow up an operational action plan to deal with Customer concerns / complaints;
• Find the right people within Airbus Helicopters Support & Services (Local or Central representatives) and drumbeat their action to ensure issues On-Time & On-Quality resolution.
• Be proactive in communication with the Customer and do not wait for the final resolution of the problem.
• Reassure the Customer by adopting a clear, simple and efficient communication mode to inform him about resolution progress.
• Integrate from Customer issues/hot topics (normally mainly linked to his CTS priorities) to the collaborative action plan (Customer + AH) and present a status on actions closure and AH progress on previous Customer concerns resolution.
• Follow procedure based on Support & Service_Operations Process :
• Review Quotation Review Sheet (QRS)
• Generation of Sales Order and Service Order.
• Request of Accounts Receivables Down Payment (ARDP)
• Manage MRO project by initiating internal meetings and providing constant updates to external customers.
• Request of final invoice upon completion of MRO Projects.
• Generate MRO Customer Dissatisfaction Survey and follow up with external customers to answer.

Personal & Interpersonal Skills

• Proactive attitude
• Pleasing personality with a very strong sales and service orientation
• Energetic, persistent and a strong will to achieve targets
• Excellent communication skills (ability to communicate on all management levels)
• Ability to deliver on time, on cost and on quality under pressure
• Ability to support the catalogue of services and respond to customers' requests, including sales campaigns & delivery management, and co- ordinate internally and externally with business partners. Establishing relevant plan, coordinating and prioritizing Airbus and customers activities to ensure the delivery of contractual commitments. Knowledge of customer business and operations and understanding of Aerospace sales contracts.

Professional Skills

• Bachelor's Degree in Business Management or equivalent
• At least 3 years related experience
• Excellent communication skills (written and oral)

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company's success, reputation and sustainable growth.

* Company: *
Airbus Helicopters Philippines Inc.

Employment Type:
Permanent

Experience Level:
Professional

Job Family:
Customer Account and Service Management

By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.

Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to .

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.

Company Description
Sports betting, gaming and interactive entertainment is changing, and we're leading that change. By putting people first. By placing exciting, engaging and entertaining experiences at more fingertips than ever before. We're pulling into pole position by pushing boundaries further. With innovation. With technology. But most importantly, with people like you. Because when you join Entain, it's your game. So let's win together.

Job Description
As a Customer Support Advisor - Dutch Speaking you will be reporting to the Customer Support Team Manager and you will be part of the Customer Service Department
What You Will Do

• Provide award winning standard service across all contact channels as required through all communication channels (voice and non-voice) whilst maintaining service levels and efficiencies
• Provide first time resolution to customer contacts ensuring a positive and engaging service for the customer
• Improve and optimise customer value through maximising customer conversion and retention opportunities utilising company marketing initiatives and the 'Sales through Service' mentality
• Proactively escalate any issues to ensure the customer receives a resolution to their query

Qualifications

• Contact Centre and Customer Service Experience – an advantage
• Fluent in English and Dutch – written and spoken to an excellent standard – a must
• A great attitude and desire to help our customers
• Reliable with a strong work ethic
• A flexible approach to work schedules and shift patterns
• Able to react to company needs
• A proactive and 'can do' approach
• Confidence to interact with customers through a variety of communication methods including voice, email and live chat with the ability to multi-task
• Can work independently and within a team
• Quality of service and going the extra mile is at the heart of your service approach

Additional Information
At Entain, we know that signing top players requires a great starting package, and plenty of support to inspire peak performance. Join us, and a competitive salary is just the beginning.

As well as a competitive salary and regular bonus, you can expect to receive benefits like

• A regular bonus
• Healthcare support
• A stake in our success through our ShareSave scheme
• Great development opportunities
• Wellbeing support, and so much more.

And outside of this, you'll have the chance to turn recognition from leaders and colleagues into amazing prizes, join a winning team of talented people and be a part of an inclusive and supporting community where everyone is celebrated for being themselves.

Should you need any adjustments or accommodations to the recruitment process, at either application or interview, please contact us.
At Entain, we do what's right. It's one of our core values and that's why we're taking the lead when it comes to creating a diverse, equitable and inclusive future - for our people, and the wider global sports betting and gaming sector. However you identify, our ambition is to ensure our people across the globe feel valued, respected and their individuality celebrated.

We comply with all applicable recruitment regulations and employment laws in the jurisdictions where we operate, ensuring ethical and compliant hiring practices globally.

At Entain, we do what's right. It's one of our core values and that's why we're taking the lead when it comes to creating a diverse, equitable and inclusive future - for our people, and the wider global sports betting and gaming sector. However you identify, our ambition is to ensure our people across the globe feel valued, respected and their individuality celebrated.

We comply with all applicable recruitment regulations and employment laws in the jurisdictions where we operate, ensuring ethical and compliant hiring practices globally.

HR Network Inc. is hiring a Full time Customer Support Agent role in Pasay, NCR. Apply now to be part of our team.

Job summary:

• Flexible hours available

Job Title: Customer Service Representative

Department: Operations

Reporting to: Team Leader

Job Summary

The Customer Service Representative (CSR) acts as the primary point of contact for customers, handling inquiries via voice, chat, and email. The role involves providing accurate information, resolving issues efficiently, and ensuring a positive customer experience at every interaction. This is a blended account role requiring strong communication skills, adaptability, and a customer-first mindset.

Qualifications

• At least 1 year of proven customer support experience (voice, chat, or email) or experience as a Client/Customer Service Representative.
• Strong phone handling, written communication, and active listening skills.
• Familiarity with CRM systems and standard customer service practices.
• Customer-oriented with the ability to adapt and respond to different personalities.
• High school graduate or equivalent.
• Amenable to work on a shifting schedule, including weekends and holidays.
• Good command of the English language.

Key Responsibilities

• Manage high volumes of customer interactions across voice, chat, and email channels.
• Identify and assess customer needs to ensure satisfaction.
• Build lasting customer relationships through open, interactive, and professional communication.
• Provide accurate, valid, and complete information using the appropriate tools and resources.
• Meet individual and team performance targets, including sales, call-handling, and response-time quotas.
• Handle customer complaints and provide appropriate solutions within defined timeframes; follow up to ensure resolution.
• Maintain accurate records of customer interactions, accounts, and documentation across all channels.
• Follow established communication protocols, guidelines, and policies.
• Go the extra mile to engage customers and create positive experiences.
• Perform other tasks as may be assigned by management.

Job Types: Full-time, Permanent

Benefits:

• Paid training

Ability to commute/relocate:

• Pasay: Reliably commute or planning to relocate before starting work (Preferred)

Work Location: In person

Company Description

To provide the best possible reactive and proactive customer support using the 'Sales through Service' ethos for the Bingo, Casino and Poker, Sports Betting Interactive and Retail customers across multiple contact channels.

Sports betting, gaming and interactive entertainment is changing, and we're leading that change. By putting people first. By placing exciting, engaging and entertaining experiences at more fingertips than ever before. We're pulling into pole position by pushing boundaries further. With innovation. With technology. But most importantly, with people like you. Because when you join Entain, it's your game. So let's win together.

Job Description

Role Purpose:

To provide the best possible reactive and proactive customer support using the 'Sales through Service' ethos for the Bingo, Casino and Poker, Sports Betting Interactive and Retail customers across multiple contact channels.

Key responsibilities

• Provide award winning standard service across all contact channels as required through all communication channels (voice and non-voice) whilst maintaining service levels and efficiencies.
• Improve and optimize customer value through maximizing customer conversion and retention opportunities utilizing company marketing initiatives and the 'Sales through Service' mentality
• Be able to respond across all products, but become an expert in at least one area
• Ensure familiarity with all marketing initiatives and up-to-date customer support functions and processes
• Maintain open and transparent communication within the team
• Proactively escalate any issues that would affect the customer experience
• Provide first time resolution to customer contacts, taking into account the commercial value of each contact.
• Escalate customer complex enquires to the Senior Customer Advisor and relay outcomes of investigations to customers.
• Maintain a Quality & Assurance score that meets and exceeds department KPI for each period outlined in the annual objectives.
• Perform any other duties as assigned and required.

Qualifications

• Must possess a High School Diploma, Vocational Diploma / Short Course Certificate, Bachelor's Degree, any field.
• Contact Centre and Customer Service Experience – an advantage
• Fluent in English – written and spoken to an excellent standard – a must
• A great attitude and desire to help our customers
• Reliable with a strong work ethic
• A flexible approach to work schedules and shift patterns
• Able to react to company needs
• A proactive and 'can do' approach
• Confidence to interact with customers through a variety of communication methods including voice, email and live chat with the ability to multi-task
• Can work independently and within a team
• Quality of service and going the extra mile is at the heart of your service approach

Additional Information

About Entain

We may sit on the FTSE100, but for millions of customers worldwide, we're the brands they hold in their hands – and heart. As the home of household names like Ladbrokes, Foxy and PartyPoker, to name just a few, we elevate lives with moments of excitement. And right now we're elevating ourselves above the competition. We're leading the industry in bold new directions - and it's our diverse and talented team who are making this possible. Believe us, the best is yet to come. For our customers. For our future. For your career.

DEI and Wellbeing @ Entain

Our vision is to be the world leader in betting, gaming and interactive entertainment, and we know that the most successful businesses are the most sustainable ones. Diversity and inclusion is key to sustainability and success and our goal is to attract, engage and retain the best talent globally, bringing the best thinking to our business from inside and outside of our sector. Our ambition is to make sure everyone at Entain feels valued, respected and included. Inclusion is embedded in everything we do, because we know when we feel respected and heard, we do our best work. Sustainability drives everything we do, and doing what's right is one of our core values. Diverse teams have more creativity, imagination, innovation and problem solving capabilities. We are committed to tackling inequalities and creating a diverse and inclusive business. Here, we celebrate our individual differences, and make sure everyone feels supported, respected, and empowered to thrive – and that starts from the moment you apply to join us. We want our employees to feel healthy and supported at home and at work. That's why we have our Well-me programme, which provides information, tools and training to help our people look after their mental and physical wellbeing in ways that matter to them.

Life @ Entain

We're a team who love to play, and win, together. We love building bonds between our people, and we love to build your career up too. Join us, and we won't just be your employer, we'll be your biggest cheerleader. We'll give you the power to lead the conversation on your learning and career goals from day one, and then get behind you with all the support you need to take your career – and our business – to new heights.

At Entain, we know that signing top players requires a great starting package, and plenty of support to inspire peak performance. Join us, and a competitive salary is just the beginning.

Depending on your role and location, you can expect to receive benefits like

• A regular bonus
• Healthcare support
• Great development opportunities
• Wellbeing support, and so much more.

And outside of this, you'll have the chance to turn recognition from leaders and colleagues into amazing prizes, join a winning team of talented people and be a part of an inclusive and supporting community where everyone is celebrated for being themselves.

Should you need any adjustments or accommodations to the recruitment process, at either application or interview, please contact us.

At Entain, we do what's right. It's one of our core values and that's why we're taking the lead when it comes to creating a diverse, equitable and inclusive future - for our people, and the wider global sports betting and gaming sector. However you identify, our ambition is to ensure our people across the globe feel valued, respected and their individuality celebrated.

We comply with all applicable recruitment regulations and employment laws in the jurisdictions where we operate, ensuring ethical and compliant hiring practices globally.