556 Help Desk Support jobs in Manila

Service Desk / Help Desk Engineer

(Full On-Site, Night Shift – Taguig, BGC)

Department: Service Delivery

Reports to: Technical Team Lead

Work Setup: 100% Onsite, PhilPlans Corporate Center – Taguig, BGC

Shift: Night Shift (Eastern Time)

What You'll Do

• Provide IT support to global users, mainly in the US
• Troubleshoot issues with Active Directory, Office 365, VPN, printers, and Windows systems
• Handle tickets via remote tools, email, or phone
• Set up user accounts, laptops, printers, and network access
• Perform basic system checks, updates, and backups
• Support onboarding tasks like account setup and secure access
• Document fixes and solutions in the knowledge base
• Assist senior engineers with escalations and projects
• Join after-hours support rotation when required

What You Need

• 2+ years experience in IT support or helpdesk
• Strong hands-on experience with: Active Directory (user and group management), Microsoft 365 (email, Teams, apps), VPN setup and connectivity, Printers (setup, network printing issues)
• Experience supporting global users (US, UK, AU preferred)
• Clear English communication skills (spoken and written)
• Calm, organized, and solution-oriented under pressure

Perks & Benefits

• Competitive salary package
• Health & life insurance (with dependents)
• Transportation service
• Company events & team activities
• Discounted lunch options
• Career growth and promotion opportunities

About IT By Design

IT By Design is a global IT infrastructure management company headquartered in Jersey City, NJ. We provide 24/7 Helpdesk, SOC, NOC, Cloud, Cybersecurity, and Business Continuity services to clients worldwide.

This is Work On Site in Shaw, Mandaluyong & Night Shift.

Our Data Center Global Client is looking for additional supports. You will provide support to internal and external stakeholders as well as supporting customer requests, inquiries and/or questions through email, phone, or other channels as may be established from time to time.  Liaise with other support teams (Internal/External) as required to resolve requests in a timely manner.  Primary responsibilities are focused on handling requests and ensuring accurate transactional processing through emails and tools like Service Now or Salesforce.

Roles and Responsibilities include, but is not limited to:

·    Respond to email inquiries and requests through Customer Success Team Mailbox

·    Process and assign incoming requests from Customers from the Customer Success Team & Tour Request Mailboxes, Service Now and SFDC

·    Accomplish Special Projects from Customer Success Managers

·    Assign Qualtrics(detractor) cases to CSMs

·    Draft Recognition emails and Thank you emails

What we offer

• Competitive salary and performance-based incentives
• Comprehensive benefits package, including HMO, Group life insurance
• Opportunities for career growth and professional development
• Supportive team environment with a focus on work-life balance

About us

IBEX Global Solutions (Philippines) Inc. is a leading provider of customer experience and business process outsourcing solutions. With a strong presence in the Philippines, we partner with some of the world's most recognizable brands to deliver exceptional service and support. Our company is committed to creating a diverse and inclusive workplace, where employees can thrive and contribute to our continued success.

Apply now to become a part of our dynamic team

Job Summary:

Serves as a centralized point of contact for end-users seeking technical assistance. It provides first-level technical support, troubleshooting and resolving a wide range of IT issues to ensure optimal system performance and user productivity.

Duties and Responsibilities:

• User Support: Respond promptly to user inquiries via phone, email, and ticketing systems, providing clear and concise explanations of technical issues and solutions in a user-friendly manner.
• Ticket Management: Prioritize and manage support tickets effectively, ensuring timely resolution of urgent issues and minimizing user downtime.
• Customer Service: Engage with users in a professional and courteous manner, fostering positive relationships and building trust. Deliver clear and concise explanations of technical issues tailoring the communication to the user's level of technical understanding. Maintain a positive and helpful attitude to support user needs effectively.
• Service Requests: Process and fulfill service requests, such as password resets, account creation, and software installations in a timely and accurate manner.
• Incident Resolutions: Troubleshoot and resolve a wide range of IT issues, including hardware, software and network problems. Escalate complex issues to higher-level support trams, providing clear communications and necessary information.
• Problem Management: Identify recurring incidents, analyze roots causes, and implement preventive measures to minimize future occurrences. Analyze incident trends to identify potential system vulnerabilities or process inefficiencies.
• Knowledge Management: Document and maintain accurate records of all interactions with users, including incident tickets and knowledge base articles.

Key Qualifications:

Education: Bachelors degree in Computer Science, Information Technology and related fields

Experience: 1-2 years experience of help desk or technical support; Experience in IT service management tools (ITSM, helpdesk software)

Special Skills:

• Problem solving and Troubleshooting: Proven ability to quickly identify and resolve a wide range of technical issues, from simple to complex
• Effective Communication: Excellent verbal and written communication skills to effectively interact with users, providing clear and concise explanations of technical concepts in a non-technical manner.
• Ticketing System Proficiency: Familiarity with and proficiency in using ticketing systems like ServiceNow to efficiently manage and track support tickets.
• Strong Attention to Detail and Multitasking: A keen eye for detail to ensure accurate documentation and effective ticket management. Ability to handle multiple tasks simultaneously and prioritize effectively to meet deadlines and service level agreements.
• Interpersonal Skills: Strong interpersonal skills, including patience, empathy, and active listening, to build rapport with users and deliver exceptional customer service.

Certificate: ITIL, HDI Customer Service Representative (CSR), CompTIA A+

POSITION PRIMARY PURPOSE

A Desktop Support Engineer monitors and maintain the computer systems and networks of an organization. You will be installing and configuring computer systems, diagnosing hardware and software faults, and solving technical and applications problems, either over the phone or in person.

JOB DESCRIPTION

1. Responsible in the deployment, installation, pull-out and configuration of PC, Laptop, Printer.

2. Diligently attends to assigned tickets and provides support within the specified SLAs.

3. Regularly updates on the status of assigned service request or incident.

4. Troubleshooting hardware problems, replaces defective parts and makes necessary escalation to the authorized person.

5. Responsible for formatting/cloning of PC, Desktop, Laptops.

6. Network connection configuration, testing and basic troubleshooting.

7. Perform regular checkup of PC desktop/laptop and a like (such as but not limited to defragmentation/virus updates).

8. Escalates problem that requires immediate attention of helpdesk, team leader or appropriate authorities.

9. Performs other relevant tasks that may be assigned from time to time.

JOB QUALIFICATIONS

1. A graduate of BS in Information Technology, Computer Science, Computer Engineering, or other related courses.

2. Has technical knowledge of operation and functioning of Windows Operating Systems.

3. Proficient in hardware/software installation troubleshooting / repair of desktop.

4. Experience in troubleshooting PCs, able to manage IT desktop infrastructure, network cabling, etc.

5. Has knowledge of basic networking concepts, client-server architecture, knowledge of antivirus, server software/hardware setup and backup.

6. Fast learner and can be able to easily grasp new technologies, software/hardware and IT concepts.

7. Capable of following different procedures as per client requirements.

8. Can communicate and track IT activity through remote back-end teams.

9. Good communication, technical, analytical, problem solving and leadership skills.

10. Maintain IT equipment inventory and documentation.

Job Types: Full-time, Fresh graduate

Pay: Php17, Php18,000.00 per month

Benefits:

• Company Christmas gift
• Health insurance

Work Location: In person

We are looking for a motivated and tech-savvy Desktop Support Intern to join our team. This role is ideal for a student currently studying Computer Science, Software Development, or a related field. The intern will provide technical support to our users globally, predominantly in New Zealand, Australia, and the Philippines. Flexible hours will be provided to accommodate study schedules, but some morning work will be required due to time zone differences.

Key Responsibilities:

• Provide remote desktop support and troubleshooting for hardware and software issues.
• Assist with the setup and configuration of computer systems and applications.
• Respond to support tickets and resolve issues in a timely manner.
• Document and track issues and solutions in the support system.
• Collaborate with the IT team to identify and implement improvements.
• Conduct basic network troubleshooting and support.
• Ensure excellent customer service and maintain a high level of user satisfaction.
• Handle user onboarding and offboarding processes, including account setup and deactivation.
• Conduct inductions for new users to ensure they are familiar with company systems and software
• Conduct new user IT inductions, familiarizing them with company systems and software
• Support local IT inventory and storage management e.g. release / issuance of IT equipment to employees under the supervision of the HR manager

Required qualifications / experience:

• Currently enrolled in a Computer Science, Software Development, or related program.
• Good knowledge of computer hardware and software.
• Strong problem-solving skills and attention to detail.
• Excellent English communication skills, both written and verbal.
• Ability to work independently and as part of a team.
• Reliable internet connection and a quiet workspace for remote support.
• Familiarity with Microsoft Intune deployments (preferred, not essential)
• Familiar with Microsoft Active Directory / Entra (preferred, not essential)
• Experience with Microsoft domain controllers (preferred, not essential)
• Automating patching cycles to end point devices (preferred, not essential)
• Experience or personal knowledge in frontend and backend development (preferred, not essential)

Benefits:

• Flexible working hours to fit around your studies.
• Hybrid working environment - predominantly WFH but some times on site setting up laptops / onboarding employees in our BGC offices.
• Hands-on experience in a software development company.
• Opportunity to develop technical and customer service skills.
• Mentorship and guidance from experienced IT professionals.

Application Process:

To apply, please submit your resume and a brief cover letter detailing your interest in the role and your current studies.

We are looking for a Desktop Support Technician to join our team. This is a challenging role that can positively impact many people across the world This role will be immensely satisfying and meaningful to the right candidate and we can't wait to find you

YOU WILL:

• Assist the Helpdesk Support team with Desktop Support tasks such as deployment of endpoints, keyboard, mouse, monitors and telephony equipment
• Assist the business and operational/support staff with helpdesk related items
• Support IT Department tasks when required
• Assist with team/ operational training on various applications.
• Monitor daily operations and enhance processes to maximize technology efficiency.
• Knowledge of telephony hardware and software
• Other duties may be assigned

ABOUT YOU:

• Previous work experience as an IT/Desktop support preferred.
• You have successfully completed at least 2 years in College. Preferably those who completed courses in Information Technology
• You demonstrate teamwork, open communication and the ability to give and receive constructive feedback.
• You demonstrate job knowledge through understanding of the fundamental skills and procedures.
• You are never satisfied and demonstrate a winning attitude striving for success and productivity
• You take initiative to share or apply best practices in order to improve personal performance and customer experience.
• You are fun and energetic and are engaged at all levels

WHY WORK WITH US:

• We offer a competitive salary for your work experience
• Life Insurance and Health Benefits available
• Ongoing training / personal development
• Amazing work culture where you can learn and grow

WHERE ARE WE

We have offices across the Globe – Canada, Philippines, Costa Rica, UK, US, Trinidad & Tobago, and India – please visit our website for additional information

CHECK US OUT FOR YOURSELF

Twitter & Instagram: bgocareers

Facebook: BillGoslingOutsourcingPH

Website –

Apply now and wait for our recruiters to contact you or you may contact us at BILL)

We are seeking an
L3 Desktop Support Engineer
to serve as an escalation point to resolve client issues related to applications, operating systems, and networking. You will be assigned to our client base (Hedge Funds, Private Equity Firms) in the US, Europe, and APAC.

In this role, you will be able to execute with a high degree of success in integrating and/or solving problems in environments rich in Windows Server, Office 365, Network switching, VPNs, Firewalls, backup systems, and more.

Job Responsibilities:

• Provide Tier 3 end-user desktop support to multiple users at multiple locations running Windows, Exchange, and Office 365 environments.
• See the world through the eyes of the customer" delivering world class desktop support for all client issues while responding to Tier 3 tickets.
• Triage daily advanced support incidents, desktop and light server troubleshooting, hardware and software installation, upgrades, and transformative projects.
• Action daily midlevel to advanced infrastructure support incidents
• Resolve incidents and requests related to, but not limited to the following: Mail Application/Office 365 issues, Client/Server Connectivity issues, Time Sensitive and VIP Workstation incidents, File Restores, Remote Access incidents (Citrix and Terminal Services), Password Resets to name a few.
• Execute basic system maintenance including software and operating system patching and software version upgrades.
• Provide support of Active Directory such as add/remove users, password resets and Group Policy application.
• Interface with common technology support tools such as Remote Monitoring and Management (RMM), Mobile Device Management (MDM)
• Project work for the installation & Support of Windows PCs & Servers, Azure & Microsoft 365, VMware & Cloud Migration Services.
• Creation and administration of user accounts on all group technology supported systems.
• Work closely with other IT teams to ensure swift ticket resolution and ensure Service level agreements ("SLAs") are being met

Job Qualifications:

• Minimum 4 years of end user support
• Microsoft Operating Systems such as Windows 7/8/10,11 Microsoft Office
• Exceptional MS Office Suite including Office 365 installation and administration, configuration, and troubleshooting.
• Hands-on experience with Azure, Intune, OneDrive, Exchange online and SharePoint.
• Basic PowerShell experience, e.g., copy/paste (not writing script)
• Android/iOS configuration, troubleshooting and potential integration with MDM solutions.
• Familiar with cyber-security concepts, e.g., Multi-Factor Authentication (MFA), Antivirus/Anti-malware, Software Firewall, Web Filtering
  • Basic Networking, FTP Requests, DFS, Cloud network, iBoss- duplicative below
• Intermediate knowledge of networking concepts: TCP/IP, LAN/WAN, DHCP, DNS, DFS, Routing, Switching and Firewalls
• Experience with hardware troubleshooting (desktop/laptop, printer, mobile device)
• Excellent communication and customer service skills with a strong ability to articulate technical information to non-technical people.
• Active Directory Administration including account creation, modification and password resets. Client VPN setup and troubleshooting
• Familiarity with file system support including permissions, sharing, backups and restores.
• Experience working a service desk ticketing system (ServiceNow, ConnectWise, Jira etc.)
• Citrix & VPN administration & troubleshooting
• Experience troubleshooting file and print services.

About the job:

• Direct hire with the client
• Onsite - Taguig Office
• Rotating shift: Early mornings / UK / EMEA hours and after hours.
• Fulltime position

REQUIREMENT: FULL WORK ON SITE IN ORTIGAS, PASIG

Job Title: Desktop Support Engineer

Position Overview

We are seeking a dedicated Desktop Support Engineer to provide technical support and guidance across our organization. The ideal candidate will have a strong background in IT support, excellent problem-solving skills, and a customer-focused approach. This role is critical in ensuring our team members have reliable and efficient technology resources to perform their duties effectively.

Key Responsibilities

Technical Support

• Provide first-line support for hardware, software, and network issues.
• Troubleshoot and resolve desktop and laptop issues for Windows and macOS platforms.
• Assist with mobile device setup and support (iOS and Android).

System Maintenance

• Install, configure, and update operating systems and software applications.
• Perform regular system checks and maintenance tasks.
• Manage user accounts and permissions through Active Directory.

Hardware Management

• Set up and deploy new workstations, laptops, printers, and peripherals.
• Coordinate repairs and replacements for faulty equipment.
• Maintain an inventory of IT assets and ensure accurate records.

Network Support

• Assist with basic network troubleshooting (LAN/WAN, Wi-Fi).
• Support VPN connectivity for remote users.

Documentation and Reporting

• Document support activities and resolutions in the ticketing system.
• Create and update technical support guides and FAQs.
• Provide reports on common issues and suggest improvements.

Customer Service

• Respond promptly to service requests and incidents.
• Communicate effectively with users to understand and resolve issues.
• Educate users on best practices and preventive measures.

Qualifications

Education and Experience

• Bachelor's degree in Computer Science, Information Technology, or a related field preferred.
• Minimum of 2 years' experience in desktop support or a similar role.

Technical Skills

• Proficiency in Windows and macOS environments.
• Familiarity with Microsoft Office Suite and common business applications.
• Experience with Active Directory, SCCM, or equivalent systems.
• Understanding of basic networking concepts and troubleshooting.
• Knowledge of remote support tools and techniques.

Certifications (preferred but not required)

• CompTIA A+, Network+, or equivalent certifications.
• Microsoft Certified Professional (MCP).

Skills and Abilities

• Strong analytical and problem-solving skills.
• Excellent verbal and written communication skills.
• Ability to work independently and within a team.
• Customer-oriented attitude with a focus on delivering high-quality service.
• Strong organizational skills and attention to detail.
• Ability to manage multiple tasks and prioritize effectively.

Working Conditions

• Ability to lift and move equipment up to 50 lbs.
• May require occasional evening or weekend work for upgrades or emergencies.
• Fast-paced environment requiring flexibility and adaptability.

What We Offer

• Competitive salary and comprehensive benefits package.
• Opportunities for professional development and career advancement.
• A supportive and collaborative work environment.
• The chance to make a meaningful impact within a growing company.

Job Type: Full-time

Benefits:

• Company Christmas gift
• Company events
• Opportunities for promotion
• Promotion to permanent employee

Work Location: In person

Job Descriptions:

• Responsible in the deployment, installation, pull-out and configuration of PC, Laptop, Printer
• Troubleshooting hardware problems, replaces defective parts and makes necessary escalation to the authorized person.
• Responsible in formatting/cloning of PC, Desktop, Laptops
• Network connection configuration, testing and basic troubleshooting
• Perform regular checkup of PC desktop/laptop and a like (such as but not limited to defragmentation/virus updates)
• Escalates problem that requires immediate attention of helpdesk, team leader or appropriate authorities.
• Performs other relevant tasks that may be assigned from time to time.

QUALIFICATIONS:

• A graduate of IT or any related degree
• An experience as an IT Support or in a similar field is preferred
• Willing to work onsite
• Willing to work in a fast-paced environment
• Team player
• Good communication skills
• Has good technical skills

Job Type: Full-time

Pay: Php16,000.00 per month

Benefits:

• Additional leave
• Company Christmas gift
• Company events
• Health insurance
• Opportunities for promotion
• Promotion to permanent employee

Application Question(s):

• For faster processing, kindly create a Viber account. What is your account number?
• Estimated travel time from your location to Alabang

Work Location: In person