577 Help Desk Support jobs in the Philippines

Be the spark that brightens days and ignite your career with TTEC's award-winning employment experience. As a Desktop Support Technician working onsite in Pasay City or Quezon City Philippines, you'll be a part of bringing humanity to business. #experienceTTEC
Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in the Philippines says it all!
**What You'll Do:**
Looking for an opportunity to grow your career within IT? This position provides technical end-user support to desktop systems, workstation setup and configuration, and routine tasks such as software/hardware upgrades. Resolves reported desktop problems related to hardware, operating systems and configuration issues through troubleshooting and research. This position requires excellent customer interaction skills both verbally and orally.
You'll report to the Supervisor, Desktop Support.
**During a Typical Day, You'll**
· Install, configure, maintain, trouble-shoot PC hardware and software and provide user level technical support on applications and off the shelf Microsoft products.
· Follow stepped procedures for a variety of repetitive upgrade situations.
· Perform administrative functions and inventory control as required.
· Monitor trouble tickets system and respond to all trouble reports within established goals.
· Keep the Desktop Support Senior Technician informed of all changes, hardware and software failures, and operational issues.
· Understand and enforce policies and follow all safety rules and regulations.
· Complete assigned work orders by due date within established goals.
**What You Bring to the Role**
· Graduate of Two-year diploma or Associates degree in Computer Science, Information Technology or Engineering courses.
· Experience in PC hardware and software setup, installation, configuration, troubleshooting, and maintenance, or relevant technical degree from an accredited college, university or technical certification.
· Strong understanding of various Windows operating systems and basic TCP/IP network trouble-shooting skills are required.
· Strong customer focus and positive attitude will be necessary for success.
· Must be able to work well unsupervised and as part of a cohesive team.
· Has the desire to gain knowledge, experience, and certification in the operating systems and technologies currently used.
· Ability to adapt to an ever-changing fast paced environment and work rotating shifts including nights and weekends.
· Good communication, interpersonal and problem-solving skills, customer-friendly attitude and the ability to work in a team environment.
**What You Can Expect**
· Supportive of your career and professional development
· An inclusive culture and community minded organization where giving back is encouraged
· A global team of curious lifelong learners guided by our company values
· Ask us about our paid time off (PTO) and wellness and healthcare benefits
· And yes. a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)
Visit for more information.
**About TTEC**
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
**Title:** _Desktop Support Technician_
**Location:** _PH-National Capital-Pasay City, Metro Manila_
**Requisition ID:** _045I3_
**Other Locations:** _PH-National Capital-Quezon City, Metro Manila_

Be the spark that brightens days and ignite your career with TTEC's award-winning employment experience. As a Desktop Support Technician working onsite in Pasay City or Quezon City Philippines, you'll be a part of bringing humanity to business. #experienceTTEC
Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in the Philippines says it all!
**What You'll Do:**
Looking for an opportunity to grow your career within IT? This position provides technical end-user support to desktop systems, workstation setup and configuration, and routine tasks such as software/hardware upgrades. Resolves reported desktop problems related to hardware, operating systems and configuration issues through troubleshooting and research. This position requires excellent customer interaction skills both verbally and orally.
You'll report to the Supervisor, Desktop Support.
**During a Typical Day, You'll**
· Install, configure, maintain, trouble-shoot PC hardware and software and provide user level technical support on applications and off the shelf Microsoft products.
· Follow stepped procedures for a variety of repetitive upgrade situations.
· Perform administrative functions and inventory control as required.
· Monitor trouble tickets system and respond to all trouble reports within established goals.
· Keep the Desktop Support Senior Technician informed of all changes, hardware and software failures, and operational issues.
· Understand and enforce policies and follow all safety rules and regulations.
· Complete assigned work orders by due date within established goals.
**What You Bring to the Role**
· Graduate of Two-year diploma or Associates degree in Computer Science, Information Technology or Engineering courses.
· Experience in PC hardware and software setup, installation, configuration, troubleshooting, and maintenance, or relevant technical degree from an accredited college, university or technical certification.
· Strong understanding of various Windows operating systems and basic TCP/IP network trouble-shooting skills are required.
· Strong customer focus and positive attitude will be necessary for success.
· Must be able to work well unsupervised and as part of a cohesive team.
· Has the desire to gain knowledge, experience, and certification in the operating systems and technologies currently used.
· Ability to adapt to an ever-changing fast paced environment and work rotating shifts including nights and weekends.
· Good communication, interpersonal and problem-solving skills, customer-friendly attitude and the ability to work in a team environment.
**What You Can Expect**
· Supportive of your career and professional development
· An inclusive culture and community minded organization where giving back is encouraged
· A global team of curious lifelong learners guided by our company values
· Ask us about our paid time off (PTO) and wellness and healthcare benefits
· And yes. a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)
Visit for more information.
**About TTEC**
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
**Title:** _Desktop Support Technician_
**Location:** _PH-National Capital-Pasay City, Metro Manila_
**Requisition ID:** _045I3_
**Other Locations:** _PH-National Capital-Quezon City, Metro Manila_

**Roles and Responsibilities**:

- Research and identify solutions to software and hardware issues
- Diagnose and troubleshoot technical issues, including account setup and network configuration
- Ask customers targeted questions to quickly understand the root of the problem
- Track computer system issues through to resolution, within agreed time limits
- Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
- Provide prompt and accurate feedback to customers
- Refer to internal database or external resources to provide accurate tech solutions
- Ensure all issues are properly logged
- Prioritize and manage several open issues at one time
- Follow up with clients to ensure their IT systems are fully functional after troubleshooting

**IT Skills and Experience**
- Desired Experience:

- Computer OS/Peripherals troubleshooting
- Handling Different PC Operating Systems ( Windows 7/8 and 10)
- Performing Hardware Software Installation ( understanding of deployment tools like SCCM)
- Basic knowledge of SOE and group policies
- Printer support
- Good knowledge of MS Office tools installation & troubleshooting
- Excellent customer service and people skills
- Field experience supporting a variety of technologies and services
- Advanced technical abilities including solid troubleshooting skills applicable to Windows, Apple, and virtual operating systems
- Ability to manage time and resources to meet or exceed expectations in high-profile situations while maintaining professionalism under pressure

**Personal Attributes**:

- Excellent End-user computing skills.
- Good knowledge of Infrastructure support.
- Strong analytical and problem-solving capabilities
- Well organized and extremely detail-oriented
- Strong customer service ethic and great communication skills, both oral and written
- Passionate about delivering quality no matter what you are doing
- Can work both independently and in a collaborative team-oriented environment
- A self-starter, motivated to push the limits and think outside of the box
- Fondness for solutions that are simple, elegant, and effective
- Ability to work with and maintain confidential information

In-depth knowledge of:

- Windows OS (e.g. XP, Vista, Windows 7, 10)
- PCLaptop hardware
- PCLaptop peripherals, including printers
- Mobile devices

Basic knowledge of:

- Active Directory
- Exchange
- Apple OS
- SCCM

**IT Qualifications**

At least two of the following:

- PCLaptop OEM Maintenance Certification
- CompTIA A+ Certification
- Microsoft Certified IT Professional (MCITP) certification in the desktop area
- Microsoft Office Specialist (MOS) Certification

**Experience in a similar role**
- 2-3 years of relevant experience.

**What next?

**Duties and Responsibilities**:

- Installing configuring computer hardware, software, systems, networks, printers, and scanners.
- Responding in a timely manner to service issues and requests.
- Diagnosing and solving hardware and software faults
- Repairing and replacing equipment as necessary
- Provide support or assistance in current and incoming projects of IT, including procedural documentation and relevant reports
- Providing technical support across the company or the client.

**Qualifications**:

- Graduate of 4-year Information Technology or any related courses
- Desktop Support Internship experience is a plus
- Knowledgeable in Microsoft products including Operating Systems and Application Tools is an advantage
- Willing to be trained
- Willing to travel to other sites for field support

**Job Types**: Fresh graduate, Fixed term
Contract length: 3-6 months

**Salary**: Php15,000.00 - Php16,000.00 per month

**Benefits**:

- Health insurance
- Life insurance

Schedule:

- 8 hour shift

Supplemental Pay:

- Overtime pay

COVID-19 considerations:
wearing mask; fully-vaccinated

**Education**:

- Bachelor's (required)

**Job Description**:

- Provide support to all ICT-related matters
- Manage and support for daily operational activities
- Manage incident ticket and trigger the management escalation within stated guidelines.
- Ensuring assigned task is effectively executed in timely manner.
- Liaising and partnering with other support team (internal team) to ensure seamless integration of IT

service support and operation.
- Responsible, tracks and manage equipment store and make sure equipment are properly stored
- Monitor and properly track all asset delivered and properly recorded
- Track and manage accountabilities for PAA equipment
- Generate, manage and report all ICT related receivables and payables
- Execute deployment and setup of equipment.
- Ensure reporting to duty in a timely manner
- Giving guide/resolution to user who facing difficulties on carry work.
- Ensure every work are compliance to company SOP and/or Work Instruction.
- Rapidly establishing a good working relationship with other team/professionals.
- Participate in knowledge base contribution and SOP.
- Participate into improvement plan.

**We are all different** - one talent to another - that is how we rely on our differences. At AirAsia, you will be treated fairly and given all chances to be your best.We are committed to creating a diverse work environment and are proud to be an equal opportunity employer.

DIRECT HIRING
L1 INFRA SUPPORT br>
- Salary: Up to ₱ 30,000 gross < r>- Location: BGC Taguig (currently remote/WFH, but may change in the future)
Schedule: UK Nightshift/Dayshift/Shifting

Qualifications:

-- At least 1 year of experience in L1 Support
-- Strong customer service skills (voice and email)
-- Proficient in desktop support, including troubleshooting computers, printers, and peripherals
-- Excellent communication skills
-- Background in Infrastructure Support or System Administration
-- Minimal exposure to Linux

Nityo infotech Services Philippines is currently looking for:
br>IT Personnel (Desktop Support)

Location: Marilao Bulacan
Schedule: M-F
Set up: Onsite reporting
Salary: up to 18,000

Qualifications:

Must be able to start ASAP
Must have 1 year experience in Desktop Support
Technical Troubleshooting

**Who we are**:
We're an IT Consulting Company founded in Sweden that follows global standards addressing the needs of businesses for growth and efficiency. Our culture at its core is centered on empowering our employees with a fast-decision-making process, a flexible IT infrastructure, and no bureaucracy. We test numerous ideas and hypotheses in business, in the product, and in marketing every single day to build the best user experience. Working with us means achieving great results with the support of highly professional peers and in a family atmosphere. We put a premium on our services as we always say to our clients, “just manage your office and we’ll take care of IT”.

**What you will be doing**:

- Provide technical assistance to client end-users.
- Troubleshoot customer workstation issues.
- Proactively monitor and report on client environments.
- Work with Senior Engineers, Team Leads, and Project Managers to troubleshoot client issues as they arise.
- Coordinate with the engineering team and project managers to ensure projects are carried out on time.
- Timely and accurate time log completion (with detailed notes).
- Dependable and regular attendance in the call queue.
- Proactive daily schedule communication with team members and team leader.
- Ensure proper execution and delivery of software patching, backups, alerts, antivirus, updates, hardware monitoring, ConnectWise products, TPAM, Kaseya, SSL certs, and software.
- Assist with special projects as needed.
- Other duties as needed or required.

**What you bring to the table**:

- Excellent communication skills in English
- Has bachelor’s degree in Information Technology, Computer Science or any related field of study
- At least 3 years of relevant experience
- Experienced in supporting small/medium-sized businesses
- Experienced in supporting Microsoft 365
- Has good knowledge of Microsoft Windows, Windows Server, Active Directory and Networking as well as in hardware and software
- Knowledge in structured cabling is nice to have.
- Must be willing to work in Makati CBD on a night shift schedule (currently, we're on a temporary WFH setup)

**Other Requirements**:

- Must have a fast, reliable DSL, Fiber, or Broadband connection (not mobile or broadband stick) as the primary internet connection with a minimum actual speed of 10MBPS.

**Other Notes**:
**What we offer**:

- A salary package ranging from 25k to 30k depending on experience and qualification
- HMO, leave cash conversion, and communication allowance
- A culture that cultivates involvement and a positive work environment.
- An innovative technological product
- Young, professional, and goal-driven team
- Opportunity for rapid career growth
- Company-sponsored training, upskilling, and certification

**Job Types**: Full-time, Permanent

**Salary**: Php25,000.00 - Php30,000.00 per month

**Benefits**:

- Company events
- Health insurance
- Opportunities for promotion
- Paid training

Schedule:

- Shift system

Supplemental pay types:

- 13th month salary

**Who we are**:
We're an IT Consulting Company founded in Sweden that follows global standards addressing the needs of businesses for growth and efficiency. Our culture at its core is centered on empowering our employees with a fast-decision-making process, a flexible IT infrastructure, and no bureaucracy. We test numerous ideas and hypotheses in business, in the product, and in marketing every single day to build the best user experience. Working with us means achieving great results with the support of highly professional peers and in a family atmosphere. We put a premium on our services as we always say to our clients, “just manage your office and we’ll take care of IT”.

**What you will be doing**:

- Provide technical assistance to client end-users.
- Troubleshoot customer workstation issues.
- Proactively monitor and report on client environments.
- Work with Senior Engineers, Team Leads, and Project Managers to troubleshoot client issues as they arise.
- Coordinate with the engineering team and project managers to ensure projects are carried out on time.
- Timely and accurate time log completion (with detailed notes).
- Dependable and regular attendance in the call queue.
- Proactive daily schedule communication with team members and team leader.
- Ensure proper execution and delivery of software patching, backups, alerts, antivirus, updates, hardware monitoring, ConnectWise products, TPAM, Kaseya, SSL certs, and software.
- Assist with special projects as needed.
- Other duties as needed or required.

**What you bring to the table**:

- Excellent communication skills in English
- Has bachelor’s degree in Information Technology, Computer Science or any related field of study
- At least 3 years of relevant experience
- Experienced in supporting small/medium-sized businesses
- Experienced in supporting Microsoft 365
- Has good knowledge of Microsoft Windows, Windows Server, Active Directory and Networking as well as in hardware and software
- Knowledge in structured cabling is nice to have.
- Must be willing to work in Makati CBD on a night shift schedule (currently, we're on a temporary WFH setup)

**Other Requirements**:

- Must have a fast, reliable DSL, Fiber, or Broadband connection (not mobile or broadband stick) as the primary internet connection with a minimum actual speed of 10MBPS.

**Other Notes**:
**What we offer**:

- A salary package ranging from 25k to 30k depending on experience and qualification
- HMO, leave cash conversion, and communication allowance
- A culture that cultivates involvement and a positive work environment.
- An innovative technological product
- Young, professional, and goal-driven team
- Opportunity for rapid career growth
- Company-sponsored training, upskilling, and certification

**Job Types**: Full-time, Permanent

**Salary**: Php25,000.00 - Php30,000.00 per month

**Benefits**:

- Company events
- Health insurance
- Opportunities for promotion
- Paid training

Schedule:

- Shift system

Supplemental pay types:

- 13th month salary