What Jobs are available for Globe Telecom in Makati?

Job description

• Good communication skills
• Present products and services to clients
• Manage client relationship
• Preparing and implementing quality assurance policies and procedures.
• Performing routine inspections and quality tests.
• Identifying and resolving workflow and production issues.
• Ensuring that standards and safety regulations are observed.
• Addressing and discussing issues and proposed solutions with superiors.
• Documenting quality assurance activities and creating audit reports.
• Making recommendations for improvement.
• Creating training materials and operating manuals.
• User training

Requirements:

• Knowledge in Microsoft Office especially Excel
• Logical Analysis
• Can effectively and efficiently collaborate with the team
• Self-Determined and Open Minded especially during the training period.
• Can prevent mistakes and improve job quality
• Familiar with Data Management System

Job Types: Full-time, Permanent

Pay: Php15, Php20,000.00 per month

Benefits:

• Paid training
• Work from home

Language:

• English (Preferred)

Work Location: In person

Job Description

• Responsible for ensuring a high level of customer satisfaction.
• Provides pre-sales technical support.
• Assists clients with product selection and configuration.
• Conducts product presentations and demonstrations to clients.
• Performs fieldwork and handles in-house repairs for walk-in clients.
• Capable of following various procedures as per client requirements.
• Performs other tasks that may be assigned.

• BACHELORS DEGREE ON BS INFORMATION TECHNOLOGY
• NO EXPIRNECRE REQUIRED
• BASIC PROGRAMMING AND FIELD SUPPORT

Job Type: Full-time

Pay: Php695.00 per day

Work Location: In person

KEY RESPONSIBILITIES

• Manage all on-site demo, set-up/ installation, hardware/ software repair, preventive maintenance and test tasks to Lexmark Printer, and other IT equipment.

JOB REQUIREMENTS AND QUALIFICATIONS

• Associate's or Bachelor's degree in related field or technical courses.
• Entry level - Fresh graduates are welcome to apply.
• With or without work related experience.
• Knowledge in basic technical repair for electronics or any computer service with basic software troubleshooting skills.
• Good communication skills in oral and written.
• Ability to work independently and reliably.
• Ability to work under pressure.
• Ability to multi-task and manage time effectively.
• Willing to work in field or travel nationwide.
• Preferably living in South NCR such as Taguig City, Makati City, and Mandaluyong City.

Job Types: Full-time, Fresh graduate

Benefits:

• On-site parking
• Opportunities for promotion
• Paid training
• Promotion to permanent employee

At iCXeed, we empower global teams through exceptional technical expertise and customer support. We're looking for a Technical Support who's passionate about technology, networking, and delivering excellent service to customers around the world.

• Provide responsive support to global customers via phone, social media, and ticketing systems.
• Diagnose and resolve issues related to IP configuration, connectivity, and bandwidth.
• Guide customers through troubleshooting steps and document accurate resolutions.
• Maintain detailed case records and ensure clear communication throughout the support process.
• Collaborate with internal teams to enhance our knowledge base, release notes, and product documentation.
• Troubleshoot networking issues (TCP/IP, DNS, DHCP, routing, switching, latency, etc.).
• Support customers in setting up and maintaining video-over-IP systems.
• Escalate complex issues to Pre-Sales or Product Management teams while ensuring the customer stays informed.

• Strong customer service orientation with a problem-solving mindset.
• Solid understanding of networking fundamentals (TCP/IP, DNS, DHCP, routing, switching).
• Experience using network diagnostic tools such as ping, traceroute, or Wireshark.
• Excellent English communication skills—both written and spoken—with a professional phone manner.
• Ability to translate technical solutions into clear, simple instructions.
• Understanding of video streaming workflows and protocols such as SRT, RTMP, RTSP, and NDI.

Preferred Qualifications:

• Certifications such as CompTIA Network+, CCNA, or equivalent.
• Experience with the NDI (Network Device Interface) ecosystem or other media transport technologies.
• Knowledge of network design or optimization for video and audio applications.
• Familiarity with Zoho Desk or similar CRM systems.

Location: Onsite | Ayala, Makati

Employment Type: Full-time

Schedule: Night & Rotating Shift

About the Role

We're looking for a Technical Support Representative who is passionate about solving problems, helping customers, and delivering outstanding service. In this role, you'll be the front line of support for users experiencing technical issues—ensuring every interaction ends with a solution and a smile.

What You'll Do

• Provide technical assistance and troubleshooting support via phone, email, or chat.
• Diagnose, analyze, and resolve hardware, software, or network-related issues.
• Escalate complex issues to higher-level support when necessary.
• Document all customer interactions and resolutions accurately.
• Deliver a customer experience that reflects empathy, clarity, and efficiency.
• Stay updated on product knowledge and system updates to provide the best support possible.

What We're Looking For

• At least 6 months of experience in technical support (BPO experience).
• Strong understanding of computer systems, mobile devices, and common software applications.
• Excellent communication and problem-solving skills.
• Ability to multitask and work in a fast-paced environment.
• Willingness to work on shifting schedules, weekends, and holidays as needed.
• A team player with a customer-first mindset.

Preferred Qualifications

• Background in IT, Computer Science, or related field (undergraduate or vocational).
• Familiarity with ticketing tools and CRM systems.
• Experience supporting SaaS, telecommunications, or tech products is a plus.

Why Join Us

• Competitive salary and performance incentives
• Comprehensive health and wellness benefits
• Opportunities for career growth and upskilling
• Dynamic and inclusive work environment

Ready to start your next career move? Apply now

• Evaluated project requirements and prepared BOM, BOQ, diagrams, and Gantt charts.
• Conducted technical training sessions for internal teams and clients.
• Collaborated with the Sales Team to provide technical support during client engagements.
• Performed solution programming, configuration, and project deployment.
• Provided on-call technical assistance and ensured project completion within scope.
• Carried out other tasks assigned by the Immediate Head or Management.

Working Schedule: 8:30 AM - 5:30 PM

Job Type: Full-time

Work Location: In person

I. JOB QUALIFICATIONS

• Preferably with 2-3 year work experience in IT

A graduate of Computer Science, Information Technology or any relevant field

• Ability to provide step-by-step technical help to the clients
• Excellent problem-solving and communication skills
• Ability to diagnose and troubleshoot basic technical issues
• Good understanding of computer systems and other technology products

II. JOB SUMMARY

• Provide enterprise-level assistance to our clients
• Diagnose and troubleshoot software and hardware problems; and help our clients install applications and programs
• Resolving network issues, configuring operating systems and using remote desktop connections
• Provide quick response to simple IT issues of clients through email

Job Type: Full-time

Pay: Php16, Php23,000.00 per month

Benefits:

• Paid training

Work Location: In person