106 Customer Service jobs in Malolos

We are mass hiring Call Center Agents across our Metro Manila sites Earn Up to 28K Monthly + 30K Sign-On Bonus. Open for applicants with NO BPO EXPERIENCE.

Job Responsibilities:

• Demonstrate professionalism and patience when interacting with customers.
• Address customer inquiries, concerns, and issues by offering precise and helpful information.
• Keep thorough records of customer interactions, including call logs and any follow-up actions.
• Follow all company policies, procedures, and regulatory guidelines.
• Ensure all customer interactions align with company standards and legal obligations.

Why Join Us?

• Competitive Salary – Up to 28K
• Exciting 30K Sign-On Bonus
• Flexible shifts – Day, Night, and Graveyard
• Options for Voice and Non-Voice Accounts
• Opportunities in Local and International Accounts

URGENT HIRING Apply today and get hired immediately

Job Types: Full-time, Permanent, Fresh graduate

Pay: Php18, Php28,000.00 per month

Benefits:

• Additional leave
• Company events
• Free parking
• On-site parking
• Opportunities for promotion
• Paid training
• Pay raise
• Promotion to permanent employee

Work Location: In person

MAIN PURPOSE OF THE JOB

The Customer Service Representative (CSR) plays a crucial role in maintaining strong client relationships and ensuring customer satisfaction across all service touchpoints. The CSR acts as the frontline liaison between customers and internal departments such as warehouse operations, inventory control, billing, and documentation. This role is responsible for customer onboarding, and ensures that bookings, inquiries, complaints, and service requests are handled professionally, promptly, and accurately to support a seamless customer experience in cold storage operations. The CSR is also responsible for disseminating all relevant announcements and information to customers.

DUTIES & RESPONSIBILITIES

A. Customer Relationship Management

• Serve as the primary point of contact for all customer inquiries, concerns, and requests.
• Build and maintain strong, long-lasting customer relationships by providing exceptional service and proactive communication.
• Act as an advocate for the customer, ensuring their needs are met by coordinating with internal teams.

B. Customer Onboarding & Account Management

• Facilitate the onboarding process for new customers, including gathering necessary information, setting up accounts, and providing an overview of services and procedures.
• Maintain accurate and up-to-date customer records in WMS or NETSUITE database.

C. Service Bookings & Coordination

• Receive and process customer bookings for cold storage services, including inbound and outbound shipments.
• Coordinate with the warehouse operations team to schedule appointments, confirm availability, and ensure smooth service delivery.
• Communicate booking confirmations, status updates, and any potential delays to customers in a timely manner.

D. Inquiry and Issue Resolution

• Address and resolve customer inquiries regarding inventory, billing, documentation, and service status.
• Handle customer complaints with professionalism and empathy, escalating complex issues to the appropriate department or manager for resolution.
• Follow up with customers to ensure their issues have been fully resolved to their satisfaction.

E. Internal Communication & Coordination

• Liaise with the warehouse operations and inventory control teams to monitor stock levels, track shipments, and provide accurate information to customers.
• Collaborate with the billing and documentation departments to ensure invoices and related paperwork are accurate and delivered promptly.
• Effectively communicate customer feedback and insights to management to help improve service offerings and operational processes.

F. Information Dissemination

• Disseminate all relevant announcements, service updates, and operational information to customers via email, phone, or a preferred communication channel.
• Ensure customers are aware of any changes in policies, procedures, or service schedules that may impact their business.

G. Administrative Tasks

• Support preparation and review of transaction-related documentation such as billing summaries, delivery receipts, gate passes, non-conformity reports, and withdrawal authorizations.
• Maintain accurate CRM logs of customer interactions, issues raised, resolutions, and feedback.
• Contribute to periodic customer service performance reports and audits.

MINIMUM QUALIFICATIONS

• Graduate of Bachelor's degree in Business Administration, Logistics, Supply Chain Management, or a related field
• Minimum of 2-3 years of experience in a customer service role, preferably in logistics, warehousing, or a related industry
• The incumbent will be assigned in Balagtas, Bulacan

Job Type: Full-time

Work Location: In person

We are mass hiring Call Center Agents across our Metro Manila sites Earn Up to 28K Monthly + 30K Sign-On Bonus. Open for applicants with NO BPO EXPERIENCE.

Job Responsibilities:

• Demonstrate professionalism and patience when interacting with customers.
• Address customer inquiries, concerns, and issues by offering precise and helpful information.
• Keep thorough records of customer interactions, including call logs and any follow-up actions.
• Follow all company policies, procedures, and regulatory guidelines.
• Ensure all customer interactions align with company standards and legal obligations.

Why Join Us?

• Competitive Salary – Up to 28K
• Exciting 30K Sign-On Bonus
• Flexible shifts – Day, Night, and Graveyard
• Options for Voice and Non-Voice Accounts
• Opportunities in Local and International Accounts

URGENT HIRING Apply today and get hired immediately

Job Types: Full-time, Permanent, Fresh graduate

Pay: Up to Php28,000.00 per month

Benefits:

• Additional leave
• Company events
• Flexible schedule
• Free parking
• Gym membership
• Health insurance
• On-site parking
• Opportunities for promotion
• Paid training
• Pay raise
• Promotion to permanent employee

Work Location: In person

DUTIES:

• Responsible in customer chats on different e-commerce and online platforms in a timely manner.

• Handle order issues daily on all e-commerce platforms.

• Coordinate with platform accounts manager on order issues, shipment follow ups, and other operational related works.

• E-commerce related experience is a plus

REQUIREMENTS:

• Graduate of Bachelor's/College Degree of any course

• Excellent in details, time management & organizational skills

• Detailed oriented & highly organized

• Must be willing to work in Malabon City

Job Types: Full-time, Fresh graduate

Benefits:

• Company Christmas gift
• Employee discount
• Paid training
• Promotion to permanent employee

Education:

• Bachelor's (Required)

Experience:

• Customer service: 1 year (Preferred)

Language:

• English (Preferred)

Location:

• Malabon (Preferred)

Work Location: In person

Key Responsibilities:

• Make outbound calls to prospects and existing customers.
• Present and explain products or services over the phone.
• Answer questions and handle customer objections effectively.
• Maintain accurate records of calls and customer information in the CRM.
• Meet or exceed daily and monthly sales targets.
• Follow up on leads and maintain customer relationships.

Qualifications:

• High school diploma or equivalent (college degree is a plus).
• Proven experience in telesales, telemarketing, or customer service is an advantage.
• Excellent communication and interpersonal skills.
• Confident, persuasive, and professional phone manner.
• Basic computer skills and familiarity with CRM tools.
• Able to handle rejection and remain positive under pressure.
• Willingness to work flexible hours or shifts, if required.

Job Types: Full-time, Permanent, Fresh graduate

Pay: From Php15,000.00 per month

Benefits:

• Company events
• Flexible schedule
• Flextime
• On-site parking
• Paid training
• Pay raise
• Promotion to permanent employee

Work Location: In person

We are mass hiring Call Center Agents across our Metro Manila sites Earn Up to 28K Monthly + 30K Sign-On Bonus. Open for applicants with NO BPO EXPERIENCE.

Job Responsibilities:

• Demonstrate professionalism and patience when interacting with customers.
• Address customer inquiries, concerns, and issues by offering precise and helpful information.
• Keep thorough records of customer interactions, including call logs and any follow-up actions.
• Follow all company policies, procedures, and regulatory guidelines.
• Ensure all customer interactions align with company standards and legal obligations.

Why Join Us?

• Competitive Salary – Up to 28K
• Exciting 30K Sign-On Bonus
• Flexible shifts – Day, Night, and Graveyard
• Options for Voice and Non-Voice Accounts
• Opportunities in Local and International Accounts

URGENT HIRING Apply today and get hired immediately

Job Types: Full-time, Permanent, Fresh graduate

Pay: Php18, Php28,000.00 per month

Benefits:

• Additional leave
• Company events
• Flexible schedule
• Flextime
• Free parking
• Gym membership
• Health insurance
• On-site parking
• Opportunities for promotion
• Paid training
• Pay raise
• Promotion to permanent employee

Work Location: In person

We are mass hiring Call Center Agents across our Metro Manila sites Earn Up to 28K Monthly + 30K Sign-On Bonus. Open for applicants with NO BPO EXPERIENCE.

Job Responsibilities:

• Demonstrate professionalism and patience when interacting with customers.
• Address customer inquiries, concerns, and issues by offering precise and helpful information.
• Keep thorough records of customer interactions, including call logs and any follow-up actions.
• Follow all company policies, procedures, and regulatory guidelines.
• Ensure all customer interactions align with company standards and legal obligations.

Why Join Us?

• Competitive Salary – Up to 28K
• Exciting 30K Sign-On Bonus
• Flexible shifts – Day, Night, and Graveyard
• Options for Voice and Non-Voice Accounts
• Opportunities in Local and International Accounts

URGENT HIRING Apply today and get hired immediately

Job Types: Full-time, Permanent, Fresh graduate

Pay: Php18, Php28,000.00 per month

Benefits:

• Additional leave
• Company events
• Flexible schedule
• Free parking
• Gym membership
• Health insurance
• On-site parking
• Opportunities for promotion
• Paid training
• Pay raise
• Promotion to permanent employee

Work Location: In person

MAJOR:

• Constantly and closely coordinate with the delivery crews and supply daily delivery status report to affect customer satisfaction to its Institutional Accounts Sales Executive.
• Provide the following institutional accounts based on agreement: (1) Reports monitoring (daily, weekly, monthly); (2) Shipment inventory; (3) Invoices, DR, IR, BL, ADO, DO, PO, packing list and sales invoice; (4) Discrepancy/rejection report, Shut out/offloading of shipments, truck schedules, and rolled over bookings/advanced booking status.
• Actual loading of shipments per truck per schedule, date & time of arrival and departure.
• Attend to customers' complaints within 24hours upon receipt & provide weekly summary of complaints received to immediate superior copied in Account Executive, Operations Supervisor & Transport Operations Director.

MINOR:

• Keep and maintain complete, intact and updated records/files/profile, master operations plans or agreement of the Institutional Accounts.
• Closely monitor and establish proper coordination to Operations personnel of its sales order booking to prevent pending/unserved booking. Status should be advised immediately to customers prior to follow up.
• Perform other duties and responsibilities as maybe assigned from time to time by immediate superior.

QUALIFICATION:

• Graduate of any four-year course
• At least 1 year of experience as a Customer Service Representative in the related field is required to qualify for the position.
• Ability to prioritize and manage tasks according to urgency and importance
• Proficiency in Computer operations and applications, such as MS Office (especially in Excel) is a must
• Strong attention to details.
• Has professional phone etiquette
• Has initiative and a can-do attitude. Can problem-solve and make decisions on first-level concerns.
• Ability to work independently and with a team

Job Type: Full-time

Benefits:

• Company Christmas gift
• Company events
• Free parking
• Health insurance
• On-site parking

Application Question(s):

• Can you start ASAP?
• How much is your asking salary?
• Do you have a CSR experience?
• Are you willing for a night shift/shifting schedule?

Language:

• English (Preferred)

Willingness to travel:

• 100% (Preferred)

Work Location: In person

Application Deadline: 08/31/2025

We are mass hiring Call Center Agents across our Metro Manila sites Earn Up to 28K Monthly + 30K Sign-On Bonus. Open for applicants with NO BPO EXPERIENCE.

Job Responsibilities:

• Demonstrate professionalism and patience when interacting with customers.
• Address customer inquiries, concerns, and issues by offering precise and helpful information.
• Keep thorough records of customer interactions, including call logs and any follow-up actions.
• Follow all company policies, procedures, and regulatory guidelines.
• Ensure all customer interactions align with company standards and legal obligations.

Why Join Us?

• Competitive Salary – Up to 28K
• Exciting 30K Sign-On Bonus
• Flexible shifts – Day, Night, and Graveyard
• Options for Voice and Non-Voice Accounts
• Opportunities in Local and International Accounts

URGENT HIRING Apply today and get hired immediately

Job Types: Full-time, Permanent, Fresh graduate

Pay: Php18, Php28,000.00 per month

Benefits:

• Additional leave
• Company events
• Flexible schedule
• Free parking
• Gym membership
• Health insurance
• On-site parking
• Opportunities for promotion
• Paid training
• Pay raise
• Promotion to permanent employee

Work Location: In person