119 Customer Service jobs in Makati

**About Us**
Chevron is a leading multinational energy company with operations in over 180 countries. Founded in 1879, Chevron has a rich history of innovation and growth, making significant contributions to the global energy landscape.
Chevron markets Caltex® fuels, lubricants and other petroleum products in the Philippines. Our network of service stations, terminals and sales offices forms the backbone of our presence in the Philippines.
In March 2020, Chevron sold its 45% non-operated interest in the Malampaya natural gas field. This was the first natural gas development and largest industrial project in the Philippines.
From the Philippines, we provide operational support for Chevron offices on five continents. The workforce supplies transactional, processing and consulting services in areas ranging from finance to information technology.
Chevron operates through two subsidiaries in the Philippines. Our Downstream company is Chevron Philippines Inc. We also operate a business processes support organization through Chevron Holdings Inc.
There are two Chevron companies operating in the Philippines: Chevron Holdings Incorporated (CHI) and Chevron Philippines Incorporated (CPI).
CHI is a shared services center providing transactional, processing, and consulting services in the areas of finance and accounting, information technology, supply chain management, human resources, downstream customer service and marketing. Established in 1998, CHI serves Chevron affiliates in six continents around the world. Over the years, it has grown to be one of the leading members of the shared services industry in the Philippines.
CHI has received various recognitions as a top employer: the 2022 Diversity Company of the Year; 2021 Asia's Best Employer Brand Award; 2021 Global Best Employer Brand Award; 2020 HR Asia Best Companies to Work for in Asia; 2019 Circle of Excellence, Top Employer Category at Asia CEO Awards, and the 2018 Wellness Company of the Year at the same Asia CEO Awards.
CPI markets the Caltex brand of top-quality fuels, lubricants, and petroleum products through a network of service stations, terminals and sales offices.
At Chevron, we believe humanity can solve any challenge - including meeting the world's energy needs of today, while advancing a cleaner energy tomorrow.
**About the Role**
We have an exciting opportunity for **Customer Service Representatives (Direct Hire Contractors)** . This role will be based in **6750 Building, Makati City, Philippines** .
**Note: This is for a 1-year employment contract.**
**Responsibilities include, but are not limited to, the following:**
+ Processes and handles multi-channel requests via calls, e-mail, chat related to order to cash (contracts, master data, pricing, sales orders, billing, reporting)
+ Responds, reads, and manages all correspondence received through phone, web to case, mobile app, and e-mail regarding concerns, inquiries, and consumer experience in either Asia Pacific, Europe, Middle East, the Americas
+ Provides excellent support that includes escalation to tier 2 support and follow through, and completion of resolution of customer concerns
+ Liaises and coordinates with various work groups to resolve pricing, inventory, credit, marketing, quality, and supply issues among others
+ Enhances technical skills and business acumen through various training to fulfill daily responsibilities and deliver excellent customer experience
**About You**
We know our greatest resource is the ingenuity, creativity and innovation of our people. Applications from motivated and talented individuals with a keen interest in the energy industry are encouraged.
**Knowledge, Skills, and Experience:**
+ Bachelor's Degree holder in any field
+ Customer service experience in a Business Process Outsourcing (BPO) or call center industry, fresh graduates are encouraged to apply
+ Elevated level of customer service orientation and keenness on details
+ Clear communications skills both oral and written
+ Ability to solve problems logically and critically
+ Demonstrated adaptability and flexibility to a rapidly changing business requirements, its environment, and processes
+ Demonstrated ability to manage changing priorities and work in a multi-cultural, fast paced environment
+ Proficient in Microsoft Office applications
+ Open to night and shifting schedules and willing to work on Philippine holidays
_Everything we do at Chevron is guided by our values and our commitment to The Chevron Way_ _( _. At the heart of The Chevron Way is our vision to be the global energy company most admired for its people, partnership, and performance._
_Participate in world-leading energy projects, advance your professional development and expand your career within an inclusive, collaborative and high-performing workplace._
At Chevron, we are committed to fostering diversity and inclusion at all levels of our company and at all stages of the employee experience. We constantly strive to attract, develop and retain diverse Filipino talent. Globally, Chevron Corporation has achieved a rating of 100 percent in the Human Rights Campaign Equality Index for the past 17 years. The Index ranks American companies based on their commitment to equality in the workplace.
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Chevron participates in E-Verify in certain locations as required by law.
Chevron Corporation is one of the world's leading integrated energy companies. Through its subsidiaries that conduct business worldwide, the company is involved in virtually every facet of the energy industry. Chevron explores for, produces and transports crude oil and natural gas; refines, markets and distributes transportation fuels and lubricants; manufactures and sells petrochemicals and additives; generates power; and develops and deploys technologies that enhance business value in every aspect of the company's operations. Chevron is based in Houston, Texas. More information about Chevron is available at .
Chevron is an Equal Opportunity / Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status, or other status protected by law or regulation.

Provides new and existing customers with the best possible service in relation to billing inquiries, service requests, suggestions and complaints. Resolves customer inquiries and complaints fairly and effectively. Provides product and service information to customers and identifies upselling opportunities to maintain and increase income streams from customer relationships. Recommends and implements programs to support customer needs. Responsibilities are within the Customer Support/Operations Function as a generalist or in a combination of disciplines. Able to follow set instructions and processes to complete work. Identifies the problem and all relevant issues in straightforward situations, assesses each using standard procedures and makes sound decisions. Has prior relevant training or related work experience. Has working knowledge and skills.
Accountability:
+ The secondary tasks involved the documentation of the conversation between CSR I and the customer. Customer data, summary of the query and the resolution provided should be accurately documented through RightNow tool
+ In line with the responsibility of keeping with Reed Elsevier Philippines core values and competencies, the CSR I develops and maintains positive working relationships with all contacts, both internal and external, to promote customer satisfaction and maximize individual and team performance. CSR I performing at this level is required to undergo training and certification to fulfill their daily responsibilities and deliver excellent customer service.
+ To ensure customers are provided with the requested information including production description and services options, availability and ordering procedures.
+ To provide technical expertise for electronic products and solutions multiple channels. Resolve basic technical problems and refer more complex problems to 2nd line support/product specialists.
+ Provide general support including resetting passwords, creating remote ID's and update IP address, usage reporting and assisting with searches.
+ Manage and maintain systems used to issue login credentials, user changes and user requirements for a variety of online lookup tools
+ Ensure all customers' claims and queries are satisfactorily investigated and resolved - including missing content, incomplete issues and/or pages.
+ Collaborate with relevant departments within the company to meet company objectives and resolve customers' issues.
+ Coordinate with second line support and product team for matters requiring escalation prior to providing a reply to customer's enquiries and requests.
+ Communicate any sales lead or sales issues identified through day to day contact with customers to appropriate business contacts.
+ Follow up with customers, provide feedback and see problems through to resolution
+ Recommended work flow modifications or improvement as deemed necessary to improve processes
+ Provide feedback to product managers/team or others for product development ideas.
Qualifications:
+ Analytical and can quickly learn process and product specifics as well as adapt to constant changing processes and tasks
+ Self-motivated with positive attitude. Ability to follow strict guidelines and standard operating procedures a MUST
+ Must ability to work quickly in a fast-paced environment; work well as a team member and work well independently
+ Excellent written and verbal communication
+ Excellent customer service skills
+ Excellent in multi-tasking
+ Bachelor's degree in a customer service field or equivalent experience
+ At least completed 2 years in college with no back subjects.
+ At least 1 year customer service in contact center environment or equivalent training (2 years preferred)
+ Willing to work on business unit holidays and/or render overtime when necessary
+ Must be in current role for 1 year
+ Must not have received any Disciplinary Action within the past 12 months
+ Must not be enrolled in any Performance Improvement Plan (PIP) for the last 12 months
+ Must not have any Attendance and Punctuality issues in the past 12 months
LexisNexis, a division of RELX, is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: , or please contact .
Please read our Candidate Privacy Policy ( .
RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.

CUSTOMER SERVICE
REPRESENTATIVE

**Job Overview**

Fun Express, Inc., is a trusted ticket provider for renowned theme parks and other discounted activities for more than 30 years to US corporation employees. We are looking to hire a customer service professional to assist with handling **CALL**, **EMAIL**, and **CHAT** customer enquiries as well as performing other CSR-related duties.

To add to our expanding customer support team, we are seeking individuals with a positive attitude, flexibility, and maturity.

**Roles & Responsibilities**
- Provide customer service via phone/call remotely.
- Assist in customer and product concerns, services, and others
- Maintain an accommodating and professional attitude towards customers at all times.
- Process orders, requests, etc.
- Provide chat support

**Requirements**:

- BPO experience is preferred
- Must be confident and can speak fluent English
- Must be willing to work remotely (WFH) and during **night shifts.**:

- Must be willing to work ASAP
- Must be computer savvy

**Salary**: Php15,000.00 - Php22,000.00 per month

**Benefits**:

- Pay raise
- Work from home

Schedule:

- 8 hour shift
- Early shift

CUSTOMER SERVICE
REPRESENTATIVE

**Job Overview**

Fun Express, Inc., is a trusted ticket provider for renowned theme parks and other discounted activities for more than 30 years to US corporation employees. We are looking to hire a customer service professional to assist with handling **CALL**, **EMAIL**, and **CHAT** customer enquiries as well as performing other CSR-related duties.

To add to our expanding customer support team, we are seeking individuals with a positive attitude, flexibility, and maturity.

**Roles & Responsibilities**
- Provide customer service via phone/call remotely.
- Assist in customer and product concerns, services, and others
- Maintain an accommodating and professional attitude towards customers at all times.
- Process orders, requests, etc.
- Provide chat support

**Requirements**:

- BPO experience is preferred
- Must be confident and can speak fluent English
- Must be willing to work remotely (WFH) and during **night shifts.**:

- Must be willing to work ASAP
- Must be computer savvy

**Salary**: Php15,000.00 - Php22,000.00 per month

**Benefits**:

- Pay raise
- Work from home

Schedule:

- 8 hour shift
- Early shift

**Concentrix**
**Customer Service Representative**

**Location: Quezon City**

A Customer Service Representative is responsible for delivering outstanding support to the clients of the biggest and most sought-after brands.

**Responsibilities**:

- Answering incoming calls from customers
- Sorting out customers’ inquiries or requests
- Ensuring that customers’ requests are managed in an appropriate and timely manner
- Developing, organizing, and maintaining accurate files
- Delivering a high caliber of service in a friendly, confident, and informed manner

**Requirements**:

- At least SHS/HS graduate or equivalent with diploma
- With at least 6 months of BPO experience
- Fresh graduates are highly encouraged to apply!
- Good to excellent English communication skills
- Excellent customer service, problem-solving, and multitasking skills
- Computer literate
- Can start asap

Perks:

- Up to **Php 27,000** salary
- Plus allowances and **10K sign in bonus**:

- Monthly performance incentives
- Leave Credits
- Insurance Coverage
- HMO
- Career development and advancement opportunities

JoinCNXC now and let’s be #DifferentTogether!

**Salary**: Php18,000.00 - Php27,000.00 per month

**Benefits**:

- Company events
- Flexible schedule
- Flextime
- Life insurance
- Opportunities for promotion
- Paid training
- Pay raise
- Promotion to permanent employee

Schedule:

- 8 hour shift

Supplemental Pay:

- 13th month salary
- Bonus pay
- Performance bonus

Ability to commute/relocate:

- Manila: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (required)

**Language**:

- English (required)

Willingness to travel:

- 100% (required)

Must be a graduate of any business-related course with good scholastic records
- Must have an experience as Receptionist or with Customer Relation
- Knowledgeable on proper phone etiquette
- With excellent communication, organizational, interpersonal, analytical, and problem-solving skills
- Must be trustworthy, detail-oriented, organized, flexible, fast learner, can handle work pressure, reliable, output driven, able to work with minimum supervision, and proven ability to handle confidential and sensitive information
- Proficient in Microsoft programs such as Excel, Word, Powerpoint, and Outlook

**Benefits**:

- Company Christmas gift
- Company events
- Free parking

Schedule:

- 8 hour shift

Supplemental Pay:

- 13th month salary
- Overtime pay

Ability to commute/relocate:

- Marikina City: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- Customer Service Representative: 1 year (preferred)

Must be willing to work onsite or in any set up.
- Willing to work on shifting schedules.
- Willing to be assigned in Taguig

Minimum Qualifications:
At least a High School Graduate (Old Curriculum)

Senior High School Graduate

Must have atleast 6 months BPO Experience. T-Mobile experience is an advantage.

Can start ASAP

**Job Types**: Full-time, Permanent, Fresh graduate

**Salary**: Php21,000.00 - Php23,000.00 per month

**Benefits**:

- On-site parking
- Paid training

Schedule:

- 8 hour shift

Supplemental Pay:

- Overtime pay

Ability to commute/relocate:

- Taguig City: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Junior High School (required)

**Experience**:

- T Mobile: 1 year (required)
- Technical support: 1 year (required)

**Language**:

- English (required)

Responsibilities

• Interact with customers and provide them with information and assistance.
• Create, manage, and drive closure on service requests.
• Solve problems, communicate, and promptly handle issues requiring special handling through coordination with various internal departments to find resolution for customer query/issues/concerns.
• Typically handles straightforward problems/issues and refers more complex issues to senior staff.
• Provide excellent customer service by focusing on providing a great experience.

Qualifications

• With at least one (1) year international voice BPO experience
• Good or above average English communications skills
• Strong customer orientation skills

Minimum Qualifications:
**-Must have a 1 year call center experience.**
- We do not accept working students.
- Amenable to work in rotating shift.
- Temporary WFH until further notice and equipment is provided.
- Amenable to work in Ortigas Pasig once temporary WFH ends.

**-APPLICANTS MUST BE RESIDING IN METRO MANILA OR WILLING TO RELOCATE IN METRO MANILA.**

**-WFH setup is applicable for applicants residing in Metro Manila and some locations in nearby provinces such as Rizal, Cavite and Bulacan.**
- Work on site is also available.
- We are also hiring in our Cebu and Iloilo sites.

BENEFITS:
HMO on your first day

Free dependent on your 6th month

Life insurance on your first day (Manulife)

25% night differential

15 SL credits (convertible to cash)

15 VL credits (carry-over)

Free hot drinks pantry

Free snacks (cookies) pantry

Attendance & Performance Bonus!

**Salary**: Up to Php34,000.00 per month

**Benefits**:

- Health insurance
- Life insurance
- Opportunities for promotion
- Paid training
- Pay raise
- Work from home

Schedule:

- 8 hour shift
- Night shift
- Rotational shift

Supplemental Pay:

- 13th month salary
- Bonus pay
- Overtime pay
- Performance bonus