What Jobs are available for Customer Service in Iloilo?

Qualifications:

• At least 18 years old
• At least High School Graduate (Old Curriculum) / Senior High School Graduate / ALS Graduate
• Good English communication and interaction skills
• BPO experience preferred but not required
• Amenable to shifting schedules and onsite work in Iloilo City

Benefits:

• Bigger Basic Pay + Skills Premium Pay
• HMO on Day 1 for employee + free coverage for up to 3 dependents
• Quarterly appraisals & monthly performance incentives
• Up to 30 days paid leave (with up to 21 days convertible to cash)
• Non-taxable meal and transportation allowance
• Night differential
• Group Life Insurance
• Onsite clinic and free emergency medicine
• Wellness programs
• Government-mandated benefits
• 13th month pay
• Paid trainings

Job Types: Full-time, Permanent

Pay: Up to Php30,000.00 per month

Benefits:

• Gym membership
• Health insurance
• Life insurance
• Paid training

Application Question(s):

• Do you have Call Center Experience? (Indicate the number of months or 0 if none)

Language:

• English (Preferred)

Work Location: In person

Customer Service Agent – Retail Clothing Account (Voice, Chat & Email)

Location: (Iloilo City) Employment Type: (Full-time)

We are seeking a dedicated and customer-focused Customer Service Agent to join our team for a leading retail-based clothing brand. In this role, you will handle inquiries via voice calls, live chat, and email, providing support on product details, order tracking, returns, and general account concerns.

Key Responsibilities:

• Respond promptly and professionally to customer inquiries across voice, chat, and email platforms
• Assist customers with orders, returns, exchanges, and product information
• Troubleshoot and resolve customer issues in a timely manner
• Maintain a high level of customer satisfaction and brand experience
• Accurately document customer interactions and follow standard operating procedures
• Chat, voice and email channels

Qualifications:

• Previous experience in a BPO or contact center environment
• Experience handling retail or e-commerce accounts is an advantage
• Proficient in written and spoken English
• Comfortable using multiple communication platforms and CRM tools
• Strong problem-solving and interpersonal skills
• Willing to work on shifting schedules, weekends, and holidays

If you're passionate about fashion and customer service, and thrive in a fast-paced environment, we'd love to hear from you

About the role

Talent Outsourcing Channel Solutions' is seeking a talented and passionate Customer Service Representative to join our team. In this fulltime, on-site role in Iloilo City Iloilo, you will be responsible for providing exceptional customer service to our healthcare account clients. Your primary focus will be handling inbound customer inquiries and resolving any issues or concerns in a timely and efficient manner.

What you'll be doing

1. Responding to customer inquiries via phone, email, and chat in a professional and courteous manner
2. Providing accurate information and resolving customer issues efficiently
3. Documenting interactions and updating customer records as needed
4. Identifying opportunities to improve customer experience and providing feedback to the team
5. Adhering to all company policies, procedures, and quality standards
6. Collaborating with cross-functional teams to ensure seamless service delivery

What we're looking for

1. Previous experience, atleast 3 mos. experience in a customer service or call centre role, preferably in the healthcare industry
2. Strong communication and interpersonal skills with the ability to empathise and build rapport with customers
3. Excellent problem-solving and critical thinking skills to effectively handle complex customer inquiries
4. Proficient in using computer systems and software, with the ability to quickly learn new applications
5. Ability to work in a fast-paced, high-volume environment and manage multiple tasks simultaneously
6. Fluency in English and the local language

What we offer

At Talent Outsourcing Channel Solutions', we are committed to creating an environment where our employees can thrive. We offer competitive compensation, opportunities for career growth, and a range of benefits to support your overall wellbeing. Join our team and be a part of a dynamic and supportive organisation that values its people.

About us

Talent Outsourcing Channel Solutions' is a leading provider of innovative outsourcing solutions. We specialise in delivering high-quality customer service, contact centre, and business process outsourcing services to a diverse range of industries. With a strong focus on customer satisfaction, we are dedicated to empowering our clients and their customers through exceptional service and innovative technology.

Apply now and be a part of our exciting journey

Customer Service Agent – Retail Clothing Account (Voice, Chat & Email)

Location: (Iloilo City) Employment Type: (Full-time)

We are seeking a dedicated and customer-focused Customer Service Agent to join our team for a leading retail-based clothing brand. In this role, you will handle inquiries via voice calls, live chat, and email, providing support on product details, order tracking, returns, and general account concerns.

Key Responsibilities:

• Respond promptly and professionally to customer inquiries across voice, chat, and email platforms
• Assist customers with orders, returns, exchanges, and product information
• Troubleshoot and resolve customer issues in a timely manner
• Maintain a high level of customer satisfaction and brand experience
• Accurately document customer interactions and follow standard operating procedures
• Chat, voice and email channels

Qualifications:

• Previous experience in a BPO or contact center environment
• Experience handling retail or e-commerce accounts is an advantage
• Proficient in written and spoken English
• Comfortable using multiple communication platforms and CRM tools
• Strong problem-solving and interpersonal skills
• Willing to work on shifting schedules, weekends, and holidays

If you're passionate about fashion and customer service, and thrive in a fast-paced environment, we'd love to hear from you

Job Type: Full-time

Pay: Php30, Php35,000.00 per month

Work Location: In person

#BeMore

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world's most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore

Top Reasons to work with TDCX

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

• Provide excellent support experience to customers via all relevant communication channels.
• Identify customer's needs, researching any existing issue in order to provide strategic solutions that will best address customer's needs while ensuring that any existing confusion is clarified.
• Ensure first contact resolution and effective follow-up with Service partners and internal departments to ensure case closure in accordance to our service standards.
• Provide constructive feedback on tools, resources, procedures and guidelines to enhance workflow and the customer experience.
• Deliver the best services to customers to ensure the highest customer satisfaction with the right procedures
• Build sustainable relationships and engage customers by taking the extra mile
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

• Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree in any field.
• Preferable with 2 years of working experience in the related field is required for this position. However, fresh graduates are encouraged to apply.
• Possesse strong time management skills and motivated to exceed expectations.
• Ability to multi-task and use information provided by customers to tailor responses and actions to meet specific needs
• Must be a strong communicator, with an emphasis on effective listening and empathizing with customers, plus good phone etiquette (pace, tone, voice quality, grammar and articulation)
• Comfortable working with computers and the ability to work with multiple systems and the ability to learn and adapt to new ones
• Excellent verbal and written communication skills in English and the language of the supporting market.

Who is TDCX?

Singapore-based TDCX is a global business process outsourcing (BPO) leader, offering advanced customer experience (CX) solutions, sales and digital marketing services, and content moderation. It caters to industries such as digital advertising, social media, e-commerce, fintech, gaming, healthtech, media, technology, and travel & hospitality.

TDCX's smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 39 locations worldwide, TDCX delivers robust coverage across Asia, Europe, and the U.S.

Visit for more info.

Neksjob Iloilo is hiring a Full time Customer Service Representative role in Mandurriao, Western Visayas. Apply now to be part of our team.

Job summary:

• Flexible hours available

Job description:

Welcome to a Great Place for a Great Career Join us as a Customer Service Call Center Agent and be the voice that makes a difference If you love helping people, have a knack for solving problems with a smile, and thrive in a lively environment, we've got the perfect role for you. You'll be the hero on the phone, making sure every customer hangs up happier than when they called. Ready to make some positive waves as an iQorian? Apply now and let's create amazing experiences together

Ready to be the voice our customers hear first? We're looking for #iQorians to:

Jump on inbound calls with a burst of energy and a big smile.

Reach out with inbound calls, spreading the same energy and enthusiasm.

Forge genuine connections with clients, customers, and teammates, building trust and reliability.

Dive into our goals, aiming to meet or even surpass our call center's benchmarks, all while delivering top-notch service.

Hit our productivity and quality targets like a pro.

Own each customer's needs and issues, aiming to fix things on the first call.

Be a customer service superhero, resolving inquiries and concerns efficiently and with a personal touch.

Educate our customers on what our client offers, making every call an opportunity to shine.

Join us and enjoy the awesome benefits and exclusive perks of being an #iQorian:

-Boost your earnings with bigger basic pay and skills premium pay

-Enjoy peace of mind with HMO coverage.

-Your hard work pays off. with Quarterly Appraisals and Monthly Performance Incentives.

-Find work-life balance with up to 30 days of paid leave, 21 days convertible to cash.

-Maximize your income with non-taxable meal and transportation allowances

-Boost your earnings with night differentials while working late hours.

-Secure your future with Group Life Insurance

-Stay well with an onsite clinic and free emergency medicine – health is wealth.

-Embrace a healthier lifestyle with our wellness programs – because self-care is key.

Join the #iQorian squad if you:

Are 18 years or older, ready to dive into the action

Have completed high school/senior high school – you're on your way

Rock those English communication skills – talk the talk, walk the walk.

Bring BPO experience to the table – bonus points

Embrace the hustle of shifting schedules – we keep it dynamic

The Customer Support Representative (chat, email, voice account) provides new and existing customers with the best possible service in relation to billing inquiries, service requests, suggestions and complaints. Resolves customer inquiries and complaints fairly and effectively. Provides product and service information to customers and identifies upselling opportunities to maintain and increase income streams from customer relationships. Recommends and implements programs to support customer needs. Responsibilities are within the Customer Support/Operations Function as a generalist or in a combination of disciplines. Able to follow set instructions and processes to complete work. Identifies the problem and all relevant issues in straightforward situations, assesses each using standard procedures and makes sound decisions. Has prior relevant training or related work experience. Has working knowledge and skills.

Responsibilities:

• Respond promptly to customer inquiries via phone, email and/or chat.

• Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution

• Diagnose and troubleshoot customer issues effectively.

• Escalate unresolved issues to appropriate internal teams (e.g., CXC's, CA's, AM's) when necessary.

• Maintain detailed records of customer interactions via OSVC

• Stay updated on product knowledge and company policies

• Educate customers on new products and services

• Participate in training sessions to enhance and refresh product knowledge

• Follow communication procedures, guidelines, and policies

• Contribute to team efforts by accomplishing related results as needed

• Identify and suggest possible improvements on procedures

• Adhere to and ensure compliance with company policies, procedures, and legal guidelines

• Protect customer information confidentiality and ensure data privacy.

Qualifications:

• Preferably Bachelor's degree or equivalent in any field, or at least 2 years completed college (with no back subjects/incomplete units)
• At least 2 years of BPO experience (experience with voice, emails/chat) is preferred.
• Above average to Excellent communication skills
• Email correspondence experience and business writing skills is a plus.
• Demonstrated knowledge and proficiency in Microsoft office applications.
• Must ability to work quickly in a fast-paced environment; work well as a team member and work well independently
• No attendance issues. Willing to work on shifting schedules and work on Philippine Holidays and/or render overtime when necessary.
• Open to fresh graduates with good written and communication skills
• Amenable to work in REPH Iloilo site

Why join us?

• Competitive salary with annual increase and incentive
• Career Development Programs
• 24 Paid Time-offs annually, 30 Paid Time-offs on the 5th year
• Comprehensive HMO for you and up to 4 Dependents
• Day 1 HMO and Life and Accident Insurance
• Flexible Retirement Plan
• Hybrid Work Set up. IT equipment will be provided.

For your convenience, our entire recruitment process is done 100% virtually.

About the role

This is an exciting opportunity to join SAGILITY ' as a Customer Service Representative. In this full-time, office-based role in Iloilo Western Visayas, you will be responsible for providing exceptional customer service to our healthcare clients.

What you'll be doing

1. Respond to inbound calls from customers and provide efficient, friendly and knowledgeable assistance
2. Accurately document customer interactions and manage customer accounts
3. Resolve customer inquiries and complaints in a professional and timely manner
4. Identify opportunities to upsell and cross-sell relevant products and services
5. Collaborate with colleagues to share best practices and continuously improve customer service
6. Adhere to all company policies, procedures and quality standards

What we're looking for

1. Excellent communication and interpersonal skills with a customer-centric approach
2. Strong problem-solving and analytical abilities to identify and resolve customer issues
3. Demonstrated experience in a customer service or call centre environment, preferably in the healthcare industry
4. Ability to work well in a team and adapt to a fast-paced, dynamic environment
5. Proficiency in English, both written and verbal
6. Basic computer skills and familiarity with customer relationship management (CRM) software

What we offer

At SAGILITY, we are committed to providing our employees with a supportive and rewarding work environment. Some of the benefits you can expect include:

1. Competitive salary and performance-based bonuses
2. Comprehensive health and wellness benefits package
3. Opportunities for career development and growth
4. Collaborative and inclusive company culture
5. Modern, well-equipped office facilities

If you're passionate about delivering exceptional customer service and want to join a dynamic, forward-thinking company, we encourage you to apply for this Customer Service Representative role with SAGILITY PHILIPPINES B.V. BRANCH OFFICE' today