2 Customer Service jobs in General Santos
Customer Service Advisor - Digital Intake - Mactan 2025
Lapu, South Cotabato
Concentrix
Posted 9 days ago
Job Viewed
Job Description
Job Title:
Customer Service Advisor - Digital Intake - Mactan 2025
Job Description
The Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.
**Essential Functions/Core Responsibilities**
- Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs')
- Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Maintain basic knowledge of client products and/or services
- Prepare complete and accurate work including appropriately notating accounts as required
- Participate in activities designed to improve customer satisfaction and business performance
- Offer additional products and/or services
- Track, document and retrieve information in call tracking database
- Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
**Candidate Profile**
- High school diploma with three to six months of relevant experience preferred
- Courteous with strong customer service orientation
- Strong computer navigation skills and PC Knowledge
- Ability to effectively communicate, both written and verbally
- Dependable with strong attention to detail
- Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
- Tolerance for repetitive work in a fast-paced, high production work environment
- Ability to work as a team member, as well as independently
- Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
- Ability to rotate shifts, as needed
- Based on location and/or program, additional experience/skills may be required
*Job requirements may vary by country and will not contravene any local laws
**Career Framework Role**
Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
**#LI-DNI**
Location:
PHL Cebu - The Mactan Newtown - 2nd Flr
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
Customer Service Advisor - Digital Intake - Mactan 2025
Job Description
The Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.
**Essential Functions/Core Responsibilities**
- Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs')
- Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Maintain basic knowledge of client products and/or services
- Prepare complete and accurate work including appropriately notating accounts as required
- Participate in activities designed to improve customer satisfaction and business performance
- Offer additional products and/or services
- Track, document and retrieve information in call tracking database
- Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
**Candidate Profile**
- High school diploma with three to six months of relevant experience preferred
- Courteous with strong customer service orientation
- Strong computer navigation skills and PC Knowledge
- Ability to effectively communicate, both written and verbally
- Dependable with strong attention to detail
- Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
- Tolerance for repetitive work in a fast-paced, high production work environment
- Ability to work as a team member, as well as independently
- Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
- Ability to rotate shifts, as needed
- Based on location and/or program, additional experience/skills may be required
*Job requirements may vary by country and will not contravene any local laws
**Career Framework Role**
Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
**#LI-DNI**
Location:
PHL Cebu - The Mactan Newtown - 2nd Flr
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
This advertiser has chosen not to accept applicants from your region.
0
Customer Support Virtual Assistant
Polomolok, South Cotabato
IdeasUnlimited BPO Inc
Posted 3 days ago
Job Viewed
Job Description
We are looking for a proactive and detail-oriented Customer Support Virtual Assistant to join our remote team. This role is ideal for someone who thrives in a fast-paced environment, enjoys helping others, and can communicate clearly and professionally across digital platforms.
Key Responsibilities:
1. Respond to customer inquiries via email, chat, and phone in a timely and courteous manner
2. Provide accurate information about products, services, policies, and procedures
3. Troubleshoot customer issues and escalate complex cases to appropriate departments
4. Maintain detailed records of customer interactions using CRM tools
5. Follow up with customers to ensure resolution and satisfaction
6. Assist in updating FAQs, help center articles, and support documentation
7. Collaborate with internal teams to improve customer experience and feedback loops
8. Meet performance metrics including response time, resolution rate, and customer satisfaction
Qualifications:
1. Proven experience in customer service or virtual assistance (preferably remote)
2. Excellent written and verbal communication skills
3. Strong problem-solving abilities and attention to detail
4. Familiarity with CRM systems, help desk software, and online communication tools
5. Ability to multitask, prioritize, and manage time effectively
6. Reliable internet connection and a quiet workspace
7. Positive attitude and a customer-first mindset
Key Responsibilities:
1. Respond to customer inquiries via email, chat, and phone in a timely and courteous manner
2. Provide accurate information about products, services, policies, and procedures
3. Troubleshoot customer issues and escalate complex cases to appropriate departments
4. Maintain detailed records of customer interactions using CRM tools
5. Follow up with customers to ensure resolution and satisfaction
6. Assist in updating FAQs, help center articles, and support documentation
7. Collaborate with internal teams to improve customer experience and feedback loops
8. Meet performance metrics including response time, resolution rate, and customer satisfaction
Qualifications:
1. Proven experience in customer service or virtual assistance (preferably remote)
2. Excellent written and verbal communication skills
3. Strong problem-solving abilities and attention to detail
4. Familiarity with CRM systems, help desk software, and online communication tools
5. Ability to multitask, prioritize, and manage time effectively
6. Reliable internet connection and a quiet workspace
7. Positive attitude and a customer-first mindset
This advertiser has chosen not to accept applicants from your region.
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