8,810 Customer Care jobs in the Philippines

A game-changing career powered by YOU

We're Concentrix, a global technology and services leader that powers the brands you actually use every day. Think cutting-edge tech, innovative solutions, and working with some of the coolest companies around.

We're not just another job – we're a community of game-changers shaping the future of tech, finance, travel, and more.

As an Advisor, you'll join the movement powering the brands that define tomorrow. Let's challenge the status quo together Sounds exciting? Read on

Why You'll Love Working at Concentrix

We'll equip you with cutting-edge tech and top-tier training to dominate in your role. At Concentrix, career growth is a real thing. Most of our leaders started right where you are We are so rooting for your success story.

We offer mind-blowing benefits, exclusive discounts, and company programs that will make you say WOW

We got perks that support your unique style and help you crush your career goals. Here's a glimpse of what awaits you:

• Full paid communication, culture, and product-specific training

• Education Assistance Program

• Exclusive discounts from our partner establishments

• Referral bonus opportunities

• Mental Wellness Programs

• Career development programs, specialized courses, and language classes

• HMO, life insurance, leave conversion, and many more

Make a Real Impact with us as a Customer Experience Solutions Advisor

Think You've Got What It Takes?

• College graduate with or without experience in Customer Solutions roles

• At least six (6) months of background in the Customer Experience Solutions industry

• Good English communication skills

• Excellent customer service, problem-solving, and multitasking skills

• Superb computer skills

• Willing to work on shifting schedules

Even if you don't check every box, we encourage you to apply. Let's see what amazing things we can accomplish together

Ready, set, unlock the best version of you

This could be your next big thing. Start your Concentrix journey today and see why we're a top employer of choice by 440,000+ game-changers worldwide.

Concentrix is an equal opportunity employer

We're proudly united team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, gender identity, sexual orientation, religion, ethnicity, family or parental status, national, origin, disability, or any other classification protected by applicable national laws.

Are you game see what it's REALLY like to work at Concentrix? Check us out on Facebook & TikTok @ConcentrixPH, or visit to see how we roll. Expect it to be epic

**MUST live relatively close to Sta. Rosa, Laguna**

We are looking for someone who enjoys working with people and providing excellent service. In this role, you will support property owners, tenants, and staff by handling calls, resolving concerns, and ensuring a smooth experience for everyone.

If this sounds like you, please submit your resume, we'd love to hear from you

• Permanent Work from Home
• Guaranteed Pay Increase upon regularization and yearly increase
• Work-from-Home Equipment Provided
• Full-time position (Tuesday - Saturday, 1:00 am to 10:00 am)
• HMO, Vacation & Sick Leave after 1 year

Job Tasks and Responsibilities:

• Manages a high volume of inbound and outbound calls and responds to email in a timely manner.
• Provides accurate and satisfactory answers to caller's inquiries and concerns.
• Reviews with callers their ledgers for charges and payment information.
• Guides callers through navigating the company websites, CONDOCafé, RENTCafé, and TownSq.
• Handles complaints from owners and tenants while providing top of the line service.
• Provides an excellent call experience for every caller.
• Returns client's phone call within the same day.
• Keeps detailed call logs from owners & tenants.
• Maintains company confidentiality at all time.
• Assists with special projects and analyses as requested.
• Performs other duties as assigned.

Skills & Qualifications

• Bachelor's degree in any field
• 3+ years of experience in customer service or an administrative role (preferred)
• Reliable attendance and strong work ethic
• Customer service–oriented, with excellent relationship-building skills
• Friendly, professional demeanor with strong verbal and written communication skills in English
• Highly organized and detail-oriented, with the ability to manage a large volume of work accurately and efficiently
• Strong time and inbox management skills
• Ability to manage multiple tasks in a fast-paced environment and remain calm under pressure
• Strong problem-solving, analytical, and investigative abilities
• Able to work independently as well as part of a team
• Quick learner with excellent process retention and adaptability
• Proficient in MS Office (Outlook, Excel, Word) and Windows
• Must have reliable internet access and a quiet, professional workspace for remote work

Company Overview

The Business Service Group (BSG) plays a vital role in providing essential back-office support to our sister companies situated in the picturesque landscapes of Hawaii , USA. We are not a BPO, we are a closely-knit family of enterprises, encompassing an accounting firm, insurance, photography services, property management, logistics, IT support, and Restaurant Supply, all operating under a unified ownership umbrella. We also support family-affiliated companies based in California in the Personal Care Products industry.

We are excited to welcome a new team member to support our sister company, Hawaiian Properties.

Hawaiian Properties, Ltd. is one of Hawaii's leading property management companies. They manage homeowners' associations, condominiums, rentals, and vacation properties across Oahu and the Big Island, with a focus on professionalism, integrity, and community service.

Why Join Us?

We have a great team, we hire smart and talented people and we reward people who work hard, learn quickly, apply their knowledge, and produce professional, accurate work. We will offer a very aggressive compensation package for this very important position.

The Customer Care Specialist is responsible for delivering excellent service to customers by handling inquiries, resolving concerns, and providing accurate information about products and services. This role ensures a positive customer experience and supports the company's commitment to client satisfaction.

1. Customer Interaction

2. Respond to customer inquiries via phone, email, chat, or in person in a timely and professional manner.

3. Provide accurate information about products, services, promotions, and company policies.

4. Handle customer complaints and concerns with empathy, ensuring resolution and customer satisfaction.

5. Problem Resolution

6. Identify customer needs and provide appropriate solutions.

7. Escalate complex issues to supervisors or other departments when necessary.

8. Follow up on pending cases to ensure timely resolution.

9. Documentation & Reporting

10. Record customer interactions, feedback, and resolutions accurately in the system.

11. Prepare reports on recurring issues, trends, and customer satisfaction levels.

12. Assist in maintaining and updating customer service databases.

13. Collaboration

14. Coordinate with internal teams (sales, technical, logistics, etc.) to resolve customer issues efficiently.

15. Provide feedback and insights from customers to help improve products, services, and processes.

16. Customer Experience Enhancement

17. Maintain a positive, empathetic, and professional attitude toward customers at all times.

18. Suggest process improvements that could enhance customer satisfaction.
19. Promote customer loyalty by building strong relationships.

• Bachelor's degree in Business Administration, Communication, Marketing, or related field (preferred).
• At least 1–2 years of experience in customer service, call center, or client-facing role.
• Excellent communication skills (verbal and written).
• Strong problem-solving and conflict-resolution abilities.
• Proficient in MS Office and customer service software (CRM tools is a plus).
• Ability to handle stress and maintain professionalism under pressure.
• Strong listening skills and customer-oriented mindset.

• Customer Service Orientation
• Communication & Interpersonal Skills
• Patience, Empathy & Active Listening
• Problem-Solving & Decision-Making
• Adaptability & Stress Management
• Teamwork & Collaboration

• Answer incoming calls according to procedure and Departmental standards.
• Assist patients in their queries and concerns
• Collect patients' outstanding balance
• Assist third party entities, e.g. insurance, in their queries regarding patients' accounts
• Places outbound collection calls according to procedure and Departmental standards.
• Collect patients' outstanding balance
• Assist patients in their billing queries and concerns
• Cross-train for tasks assigned to the team to ensure continuity of all tasks when needed for backup.
• Ensures HIPAA guidelines are respected by safeguarding protected health information in the capacity of the position's duties and responsibilities.

Job Types: Full-time, Permanent

Pay: Php22, Php25,500.00 per month

Benefits:

• Additional leave
• Company events
• Free parking
• Health insurance
• Opportunities for promotion
• Paid training
• Pay raise
• Promotion to permanent employee

Language:

• English (Preferred)

Work Location: In person

Staff4Me is seeking a dedicated Customer Care representative to join our growing team. In this role, you will be vital in delivering outstanding service to our customers by assisting them with inquiries, resolving issues, and ensuring a positive overall experience. Your ability to communicate effectively and empathize will help us build lasting customer relationships.

Key Responsibilities::

• Provide timely and accurate responses to customer inquiries via various channels, including phone, email, and chat.
• Assist customers in navigating our products and services, helping them make informed decisions.
• Resolve customer complaints or issues by identifying root causes and offering effective solutions.
• Document customer interactions in our CRM system to ensure a smooth follow-up process.
• Gather feedback from customers to identify trends and areas for improvement in our service.
• Collaborate with other departments to resolve complex issues and enhance the customer experience.
• Stay informed about product updates and service changes to accurately inform customers.
• Participate in training sessions and team meetings to improve customer care practices.

Requirements:

• High school diploma or equivalent; additional education is a plus.
• Proven experience in customer service or a related field.
• Exceptional communication skills, both verbal and written.
• Strong problem-solving skills with a focus on customer satisfaction.
• Ability to work independently and as part of a team.
• Proficiency in using CRM software and basic computer applications.
• Flexibility to work varied shifts, including evenings and weekends, as needed.

Benefits:

• Competitive salary and benefits package.
• Opportunity for growth and career development.
• Training and support to enhance technical and customer service skills.
• Work in a dynamic and multicultural environment.

Customer Care is responsible for providing excellent support to clients by handling inquiries, service requests, and complaints in a professional and timely manner. This role requires strong communication skills, attention to detail, and the ability to coordinate with internal teams to ensure customer satisfaction.

QUALIFICATIONS:

• Must be at least a College graduate
• At least 1-2 years experience.
• Proficiency in Microsoft Office Suite ( Word, Excel, PowerPoint, Outlook)
• Familiarity with SharePoint and other office management software.
• Excellent organizational and time management.
• Effective communication skills, both written and verbal.
• Willing to work Monday-Saturday.
• Willing to work in a shifting schedule (day shift or night shift).

ROLE & RESPONSIBILITIES:

• Answering phone calls, responding to email and interacting with online chats on Facebook and website.
• Interact with other departments.

Job Types: Full-time, Permanent

Pay: Php18, Php19,000.00 per month

Benefits:

• Free parking
• Health insurance
• On-site parking
• Opportunities for promotion
• Paid training
• Promotion to permanent employee

Willingness to travel:

• 75% (Preferred)

Work Location: In person

At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company's growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here.

In these roles you will be responsible for:

• Providing front-line Customer service to Policyholders, beneficiaries, agents, and internal customers via phone/chat/email.
• Ensuring customer satisfaction and strive to meet service standards.
• Providing Outstanding customer service
• Processing and logging incoming calls into the CRM system.
• Identifying customer needs, forwarding and escalating inquiries to relevant individuals and departments.
• Communicating effectively and professionally with both internal and external customers to resolve questions and issues.
• Developing and maintaining a solid working knowledge of the insurance industry and of all products, services and processes performed by the team. Collaborating with management or other team members as appropriate to proactively address service issues and concerns.
• Maintaining confidentiality of information.
• Performing other duties as the need arises

Required Skills for this role include:

• Previous insurance industry experience that required knowledge of Life insurance and annuity policies where you handled interactions(calls/chat/email) from customers inquiring about payments, policy information, or claims.
• At least 1 year of experience in a professional/office related environment (i.e. office support, administrative, clerical, customer service) that required you to work regularly scheduled shifts.
• At least 1 year of proficient experience using a computer with Windows PC applications that required you to use a keyboard, navigate screens, and learn new software tools.
• 6+ months of experience in a role that required attention to detail, accuracy, and accountability for your work product.
• 6+ months of experience in a role that required you to communicate (oral/written) effectively in a professional/office setting.
• An education level of at least a diploma or graduate Preferences.
• Ability to sit at a desk/remote for extended periods.
• Proficient with MS Office suites and leading CRM tools such as Salesforce
• Able to work in US shifts, and weekends except Sunday

Customer Care Associate (Chat Support)

Cubao, Quezon City

Qualifications:

• College level or graduate
• At least 1 year customer service experience (E-commerce/Retail/Financial Services a plus)
• Strong written communication skills
• Patient, detail-oriented, and customer-focused

Job Highlights:

• Assist customers via chat, email, and other online channels
• Handle inquiries, complaints, returns & refund concerns
• Provide accurate information and timely updates
• Document cases in CRM for compliance and reporting

Join our team and help us deliver excellent customer support

Apply now

• Answer incoming calls according to procedure and Departmental standards.
• Assist patients in their queries and concerns
• Collect patients' outstanding balance
• Assist third party entities, e.g. insurance, in their queries regarding patients' accounts
• Places outbound collection calls according to procedure and Departmental standards.
• Collect patients' outstanding balance
• Assist patients in their billing queries and concerns
• Cross-train for tasks assigned to the team to ensure continuity of all tasks when needed for backup.
• Ensures HIPAA guidelines are respected by safeguarding protected health information in the capacity of the position's duties and responsibilities.

Job Types: Full-time, Permanent

Pay: Php23, Php25,500.00 per month

Benefits:

• Additional leave
• Company events
• Health insurance
• Life insurance
• Opportunities for promotion
• Paid training
• Promotion to permanent employee
• Transportation service provided

Language:

• English (Preferred)

Work Location: In person