16 Customer Service jobs in Cabuyao
Customer Service Representative
Las Piñas, National Capital Region
Soonest Global Express Corporation
Posted 5 days ago
Job Viewed
Job Description
SENIOR CUSTOMER SERVICE REPRESENTATIVE-IMPORT & EXPORT
(Import and Export Department) br>
Job Description of Senior Customer Service Representative-Import & Export
The Senior Customer Service Representative-Import and Export is responsible for managing and overseeing customer service tasks related to international shipments. In this role, you must ensure timely and accurate processing of import/export documentation, communicate with freight forwarders and customs brokers, as well as maintains excellent coordination/relationship with clients, suppliers, and internal teams. This position requires in-depth knowledge of international trade, compliance, logistic procedures, and exceptional customer service skills.
Official “Duties and Responsibilities” of Senior Customer Service Representative-Import & Export:
onitors coordination with shipping lines, consolidators, and brokers for import and export transactions. < r> nitors submission of pre-advice and FSI. < r> nitors and checks confirmation of draft MBL/HBL/MAWB/HAWB. < r> ecks draft import manifest and monitor timely submission. < r> ecks and signs the prepared documents for issuance of Delivery Order to the broker. < r> nitors the request of billing invoice from shipping line/consolidator/broker and filing of request for payment of such invoices to Accounting department. < r> nitors Job Order folders. < r> ersees billing invoice requests to Billing department. < r> nitors the status of Container Deposit refund. < r> nitors the status Pending Import and Export transactions via Google Sheet daily. < r> nitors the delivery of cargoes to consignee for both import and export transactions. < r> oposes resolutions to concerns related to import and export transactions. < r> ndles import and export operational concerns. < r> nitors the attendance and Performance of Customer Service Assistants. < r>
quires rates from shipping line/consolidator. < r> ovides import and export rates to clients based on SGEC Standard Tariff. < r> epares and submits monthly report to CAB & PSB (DTI) FTEB. < r> dating and maintaining of records of shipping lines and airlines, & other related transactions. < r> velop step-by-step guide for import and export.
(Import and Export Department) br>
Job Description of Senior Customer Service Representative-Import & Export
The Senior Customer Service Representative-Import and Export is responsible for managing and overseeing customer service tasks related to international shipments. In this role, you must ensure timely and accurate processing of import/export documentation, communicate with freight forwarders and customs brokers, as well as maintains excellent coordination/relationship with clients, suppliers, and internal teams. This position requires in-depth knowledge of international trade, compliance, logistic procedures, and exceptional customer service skills.
Official “Duties and Responsibilities” of Senior Customer Service Representative-Import & Export:
onitors coordination with shipping lines, consolidators, and brokers for import and export transactions. < r> nitors submission of pre-advice and FSI. < r> nitors and checks confirmation of draft MBL/HBL/MAWB/HAWB. < r> ecks draft import manifest and monitor timely submission. < r> ecks and signs the prepared documents for issuance of Delivery Order to the broker. < r> nitors the request of billing invoice from shipping line/consolidator/broker and filing of request for payment of such invoices to Accounting department. < r> nitors Job Order folders. < r> ersees billing invoice requests to Billing department. < r> nitors the status of Container Deposit refund. < r> nitors the status Pending Import and Export transactions via Google Sheet daily. < r> nitors the delivery of cargoes to consignee for both import and export transactions. < r> oposes resolutions to concerns related to import and export transactions. < r> ndles import and export operational concerns. < r> nitors the attendance and Performance of Customer Service Assistants. < r>
quires rates from shipping line/consolidator. < r> ovides import and export rates to clients based on SGEC Standard Tariff. < r> epares and submits monthly report to CAB & PSB (DTI) FTEB. < r> dating and maintaining of records of shipping lines and airlines, & other related transactions. < r> velop step-by-step guide for import and export.
This advertiser has chosen not to accept applicants from your region.
0
Customer Service Representative (Alabang)
Muntinlupa, National Capital Region
Ibex_Xtra
Posted 19 days ago
Job Viewed
Job Description
Qualifications:
• Senior High School Graduates (new curriculum) br>• ompleted Second Year College, no back subjects (old curriculum) < r>• G od English oral communication skills. < r>• B O experience is preferred but not required. < r>
LOB:
Retail Account - Non-Voice
Beauty-Retail Account - Voice and Non-Voice
Work Location: G/F 8/F & 9F CTP Asean Tower BLK3 Lot 3 Asean Drive Spectrum District Filinvest City, Alabang, Muntinlupa City
• Senior High School Graduates (new curriculum) br>• ompleted Second Year College, no back subjects (old curriculum) < r>• G od English oral communication skills. < r>• B O experience is preferred but not required. < r>
LOB:
Retail Account - Non-Voice
Beauty-Retail Account - Voice and Non-Voice
Work Location: G/F 8/F & 9F CTP Asean Tower BLK3 Lot 3 Asean Drive Spectrum District Filinvest City, Alabang, Muntinlupa City
This advertiser has chosen not to accept applicants from your region.
1
Customer Service Representative-Export
Las Piñas, National Capital Region
Soonest Global Express Corporation
Posted 27 days ago
Job Viewed
Job Description
Job Description:
-Handling all incoming customer queries and questions. br>-Providing the appropriate service and information or referring clients to another department.
-Referring problematic issues that they cannot solve to management.
-Resolving customer complaints and issuing refunds as needed.
-Handling payment transactions.
-Adhering to a company’s policies and procedures at all times when assisting customers. < r>
Main Duties and Responsibilities:
-Create booking of import and export shipments.
-Coordinate as well as monitor shipments, and ensure timely delivery.
-Prepare and send manifest: Pre-alert, arrival notice, invoice, and other related documents.
-Coordinate shipments with client agents, brokers, truckers, and carriers to ensure smooth operations.
-Ensure accuracy and correctness of all documents as well as shipment details.
Customer Service Assistant Qualification/Skills:
-Strong attention to details.
-Good communication skills.
-Highly organized.
-Active listener.
-Problem solving skills.
-Personal/professional ethics.
Education and Experience Requirements:
-Graduate of Bachelor’s degree in Customs Administration is an advantage but not required. < r>-Two (2) years of experience as Customer Service Assistant in logistics & freight forwarding is an advantage but not required.
-Handling all incoming customer queries and questions. br>-Providing the appropriate service and information or referring clients to another department.
-Referring problematic issues that they cannot solve to management.
-Resolving customer complaints and issuing refunds as needed.
-Handling payment transactions.
-Adhering to a company’s policies and procedures at all times when assisting customers. < r>
Main Duties and Responsibilities:
-Create booking of import and export shipments.
-Coordinate as well as monitor shipments, and ensure timely delivery.
-Prepare and send manifest: Pre-alert, arrival notice, invoice, and other related documents.
-Coordinate shipments with client agents, brokers, truckers, and carriers to ensure smooth operations.
-Ensure accuracy and correctness of all documents as well as shipment details.
Customer Service Assistant Qualification/Skills:
-Strong attention to details.
-Good communication skills.
-Highly organized.
-Active listener.
-Problem solving skills.
-Personal/professional ethics.
Education and Experience Requirements:
-Graduate of Bachelor’s degree in Customs Administration is an advantage but not required. < r>-Two (2) years of experience as Customer Service Assistant in logistics & freight forwarding is an advantage but not required.
This advertiser has chosen not to accept applicants from your region.
2
Customer Service Representative-Import
Las Piñas, National Capital Region
Soonest Global Express Corporation
Posted 27 days ago
Job Viewed
Job Description
A Logistics Operations Supervisor oversees the daily operations of a company's supply chain, ensuring efficient movement of goods. This involves managing personnel, monitoring inventory, optimizing delivery routes, and coordinating with various departments like sales and customer service. They play a crucial role in ensuring timely delivery of goods, maintaining accurate records, and implementing strategies for improved efficiency and cost-effectiveness.
Here's a more detailed breakdown of the responsibilities: br>Core Responsibilities:
• Supervising and Managing Staff: < r>Logistics Supervisors recruit, train, and manage logistics staff, ensuring efficient workflow and adherence to company policies.
• nventory Management: < r>They oversee stock levels, maintain accurate records, and ensure efficient storage and retrieval of goods within warehouses.
• C ordinating Deliveries: < r>They schedule and monitor inbound and outbound shipments, optimize delivery routes, and resolve any logistical issues or delays.
• E suring Compliance: < r>They enforce safety regulations, ensure compliance with industry standards and company policies, and monitor quality and timely delivery of goods.
• P ocess Improvement: < r>They analyze logistics data, identify areas for improvement, and implement strategies to enhance efficiency, reduce costs, and improve customer service.
• C mmunication and Collaboration: < r>They communicate with vendors, customers, and other departments to ensure smooth operations and resolve any issues that may arise.
• R cord Keeping: < r>They maintain accurate records of shipments, inventory, and other logistics activities.
Key Skills:
• L adership and Communication: < r>Excellent leadership and communication skills are essential for managing teams and interacting with various stakeholders.
• P oblem-Solving and Decision-Making: < r>They need strong problem-solving skills to address logistical challenges and make informed decisions.
• A tention to Detail: < r>Accuracy in record-keeping, inventory management, and other tasks is crucial.
• K owledge of Logistics Principles and Procedures: < r>A solid understanding of logistics operations, inventory management, and transportation is necessary.
• P oficiency in relevant software and systems: < r>Experience with warehouse management systems, transportation management systems, and other logistics software is often required.
Here's a more detailed breakdown of the responsibilities: br>Core Responsibilities:
• Supervising and Managing Staff: < r>Logistics Supervisors recruit, train, and manage logistics staff, ensuring efficient workflow and adherence to company policies.
• nventory Management: < r>They oversee stock levels, maintain accurate records, and ensure efficient storage and retrieval of goods within warehouses.
• C ordinating Deliveries: < r>They schedule and monitor inbound and outbound shipments, optimize delivery routes, and resolve any logistical issues or delays.
• E suring Compliance: < r>They enforce safety regulations, ensure compliance with industry standards and company policies, and monitor quality and timely delivery of goods.
• P ocess Improvement: < r>They analyze logistics data, identify areas for improvement, and implement strategies to enhance efficiency, reduce costs, and improve customer service.
• C mmunication and Collaboration: < r>They communicate with vendors, customers, and other departments to ensure smooth operations and resolve any issues that may arise.
• R cord Keeping: < r>They maintain accurate records of shipments, inventory, and other logistics activities.
Key Skills:
• L adership and Communication: < r>Excellent leadership and communication skills are essential for managing teams and interacting with various stakeholders.
• P oblem-Solving and Decision-Making: < r>They need strong problem-solving skills to address logistical challenges and make informed decisions.
• A tention to Detail: < r>Accuracy in record-keeping, inventory management, and other tasks is crucial.
• K owledge of Logistics Principles and Procedures: < r>A solid understanding of logistics operations, inventory management, and transportation is necessary.
• P oficiency in relevant software and systems: < r>Experience with warehouse management systems, transportation management systems, and other logistics software is often required.
This advertiser has chosen not to accept applicants from your region.
3
Customer Service Representative (Voice Account)
Angono, Rizal
LEX iSolutions PH
Posted 7 days ago
Job Viewed
Job Description
WE’RE HIRING! | JOIN OUR GROWING TEAM IN ANGONO, RIZAL!
LEX iSolutions PH is looking for dedicated and passionate individuals to fill the following roles: br>
On-site | Angono, Rizal
Start Date: ASAP
Paid Training
Open to fresh graduates and career shifters!
Responsibilities:
• Answer customer inquiries and concerns via phone in a professional and timely manner < r>• rovide accurate information about products or services < r>• M intain a positive and empathetic attitude toward customers < r>• D cument customer interactions clearly and accurately < r>• H ndle multiple tasks and remain calm under pressure < r>• E calate complex issues to appropriate departments when necessary < r>
Qualifications:
• G od verbal and written communication skills < r>• N wbies are welcome to apply! < r>• E perience in customer service is a PLUS < r>• C n construct clear sentences independently < r>• C n handle pressure and multitask < r>• O en to shifting schedules < r>• M st be willing to work onsite in Angono, Rizal
LEX iSolutions PH is looking for dedicated and passionate individuals to fill the following roles: br>
On-site | Angono, Rizal
Start Date: ASAP
Paid Training
Open to fresh graduates and career shifters!
Responsibilities:
• Answer customer inquiries and concerns via phone in a professional and timely manner < r>• rovide accurate information about products or services < r>• M intain a positive and empathetic attitude toward customers < r>• D cument customer interactions clearly and accurately < r>• H ndle multiple tasks and remain calm under pressure < r>• E calate complex issues to appropriate departments when necessary < r>
Qualifications:
• G od verbal and written communication skills < r>• N wbies are welcome to apply! < r>• E perience in customer service is a PLUS < r>• C n construct clear sentences independently < r>• C n handle pressure and multitask < r>• O en to shifting schedules < r>• M st be willing to work onsite in Angono, Rizal
This advertiser has chosen not to accept applicants from your region.
4
Office Staff- Customer Service Representative / Dispatcher
Santa Rosa, Laguna
360 Logistics
Posted 1 day ago
Job Viewed
Job Description
Note: Not a BPO Company | Open for Fresh Graduates
br>We provide a comprehensive suite of logistics services, leveraging cutting-edge technology and a network of strategic partnerships to deliver exceptional service.
Job Description:
- Bachelor's Degree in Business, Finance, or a related field
- Preferably Male (may accept female candidates but must be willing to work on night shift)
- Provides services to client by phone, face-to-face and interact also via email or other messaging app.
- Responsible for coordinating with customers and carriers to achieve completeness of delivery of goods.
- Coordinates and records operations with drivers and clients for the delivery of goods.
- Monitor bookings, movement, and delivery of goods and provide update as required
- Proficiency in using computer systems and software
- Ability to multitask and work efficiently in a fast-paced environment
- Excellent communication and interpersonal skills.
- Strong problem-solving and decision-making abilities.
- Willingness to learn
br>We provide a comprehensive suite of logistics services, leveraging cutting-edge technology and a network of strategic partnerships to deliver exceptional service.
Job Description:
- Bachelor's Degree in Business, Finance, or a related field
- Preferably Male (may accept female candidates but must be willing to work on night shift)
- Provides services to client by phone, face-to-face and interact also via email or other messaging app.
- Responsible for coordinating with customers and carriers to achieve completeness of delivery of goods.
- Coordinates and records operations with drivers and clients for the delivery of goods.
- Monitor bookings, movement, and delivery of goods and provide update as required
- Proficiency in using computer systems and software
- Ability to multitask and work efficiently in a fast-paced environment
- Excellent communication and interpersonal skills.
- Strong problem-solving and decision-making abilities.
- Willingness to learn
This advertiser has chosen not to accept applicants from your region.
5
Customer Service Representative Voice Angono Rizal
Angono, Rizal
LEX iSolutions PH
Posted 1 day ago
Job Viewed
Job Description
Location: Onsite – Angono, Rizal
Schedule: Monday to Friday, 9:00 PM – 5:00 AM (PHT) with 1-hour break br>
About the Client
Pecron is a global leader in innovative electronics, providing high-quality portable energy solutions and exceptional customer experiences. We are expanding our team and looking for passionate individuals to grow with us!
Job Description
We are hiring an experienced Customer Service Representative (Voice) to provide excellent customer support and ensure client satisfaction.
Responsibilities
Answer and manage customer calls promptly and follow up on missed calls
Resolve concerns to prevent disputes and ensure smooth transactions
Collect and share customer feedback to improve products & services
Gain product knowledge and complete tasks assigned by the supervisor
Qualifications
Associate degree or higher
Fluent in English (neutral or minimal accent)
At least 2 years’ customer service experience < r>Knowledge of electronics after-sales service is a plus
Strong communication skills & reliability
Schedule: Monday to Friday, 9:00 PM – 5:00 AM (PHT) with 1-hour break br>
About the Client
Pecron is a global leader in innovative electronics, providing high-quality portable energy solutions and exceptional customer experiences. We are expanding our team and looking for passionate individuals to grow with us!
Job Description
We are hiring an experienced Customer Service Representative (Voice) to provide excellent customer support and ensure client satisfaction.
Responsibilities
Answer and manage customer calls promptly and follow up on missed calls
Resolve concerns to prevent disputes and ensure smooth transactions
Collect and share customer feedback to improve products & services
Gain product knowledge and complete tasks assigned by the supervisor
Qualifications
Associate degree or higher
Fluent in English (neutral or minimal accent)
At least 2 years’ customer service experience < r>Knowledge of electronics after-sales service is a plus
Strong communication skills & reliability
This advertiser has chosen not to accept applicants from your region.
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6
Customer Service Representative Solar Energy Industry Onsite
Angono, Rizal
LEX iSolutions PH
Posted 5 days ago
Job Viewed
Job Description
Location: Angono, Rizal
Work Hours: 9:00 AM – 6:00 PM CST, Monday to Friday (1-hour unpaid break) br>Industry: Solar Energy
About the Role
Join a fast-growing solar energy company and help power a greener future!
We are looking for passionate Customer Service Representatives to work onsite in Angono, Rizal. If you have a heart for customer service and experience in the solar energy industry, this opportunity is for you!
What You’ll Do < r>Handle incoming calls, resolve inquiries, and manage missed calls.
Respond to online chats and customer questions promptly.
Complete a set number of email responses daily.
Collect and report customer feedback to improve products and services.
Keep updated with product knowledge and support other assigned tasks.
Qualifications
Bachelor’s degree or higher. < r>Fluent in English (written and spoken).
Minimum 2 years of customer service experience in the solar energy industry.
Excellent communication and interpersonal skills.
Stable employment history with proven reliability.
Work Hours: 9:00 AM – 6:00 PM CST, Monday to Friday (1-hour unpaid break) br>Industry: Solar Energy
About the Role
Join a fast-growing solar energy company and help power a greener future!
We are looking for passionate Customer Service Representatives to work onsite in Angono, Rizal. If you have a heart for customer service and experience in the solar energy industry, this opportunity is for you!
What You’ll Do < r>Handle incoming calls, resolve inquiries, and manage missed calls.
Respond to online chats and customer questions promptly.
Complete a set number of email responses daily.
Collect and report customer feedback to improve products and services.
Keep updated with product knowledge and support other assigned tasks.
Qualifications
Bachelor’s degree or higher. < r>Fluent in English (written and spoken).
Minimum 2 years of customer service experience in the solar energy industry.
Excellent communication and interpersonal skills.
Stable employment history with proven reliability.
This advertiser has chosen not to accept applicants from your region.
7
Customer Service Representative/Open for Fresh Graduates
Muntinlupa, National Capital Region
Lewis Glanz Consulting
Posted 14 days ago
Job Viewed
Job Description
Are you a recent graduate eager to jumpstart your career in a dynamic and fast-paced environment? We’re looking for customer-focused individuals to join our growing call center team! No prior experience required — just a passion for helping people and strong communication skills.
br>Location: Alabang, Muntinlupa
Schedule: Full time/ onsite/ shifting schedule
- Fresh graduates are highly encouraged to apply.
- Excellent verbal and written communication skills.
- Willingness to work on shifting schedules, weekends, and holidays.
br>Location: Alabang, Muntinlupa
Schedule: Full time/ onsite/ shifting schedule
- Fresh graduates are highly encouraged to apply.
- Excellent verbal and written communication skills.
- Willingness to work on shifting schedules, weekends, and holidays.
This advertiser has chosen not to accept applicants from your region.
8
Customer Service Representative - Open for fresh graduates
Muntinlupa, National Capital Region
BPO Telesys Hiring Hub
Posted 28 days ago
Job Viewed
Job Description
We are mass hiring Call Center Agents across our Metro Manila sites! Earn Up to 28K Monthly + 30K Sign-On Bonus. Open for applicants with NO BPO EXPERIENCE.
br>Job Responsibilities:
• Demonstrate professionalism and patience when interacting with customers. < r>• Address customer inquiries, concerns, and issues by offering precise and helpful information. < r>• Keep thorough records of customer interactions, including call logs and any follow-up actions. < r>• Follow all company policies, procedures, and regulatory guidelines. < r>• Ensure all customer interactions align with company standards and legal obligations. < r>
Why Join Us?
• Competitive Salary – Up to 28K
• Flexible shifts – Day, Night, and Graveyard
• Opportunities in Local and International Accounts < r>
URGENT HIRING! Apply today and get hired immediately!
br>Job Responsibilities:
• Demonstrate professionalism and patience when interacting with customers. < r>• Address customer inquiries, concerns, and issues by offering precise and helpful information. < r>• Keep thorough records of customer interactions, including call logs and any follow-up actions. < r>• Follow all company policies, procedures, and regulatory guidelines. < r>• Ensure all customer interactions align with company standards and legal obligations. < r>
Why Join Us?
• Competitive Salary – Up to 28K
• Flexible shifts – Day, Night, and Graveyard
• Opportunities in Local and International Accounts < r>
URGENT HIRING! Apply today and get hired immediately!
This advertiser has chosen not to accept applicants from your region.
9