5,025 Customer Service Teams jobs in the Philippines

Job Description:

• To meet agreed on sales targets
• Develop and maintain customer relationship
• Maintain a high level of customer satisfaction with each of our clients.
• Actively pursue all opportunities within your sales territory to maximize sales revenue potential for your entire territory.
• Abide by the established working conditions and/or work hours as may be determined by the interests of the company.
• Devote your time and attention to the service of the company and work on all matters assigned to you.

Job Description:

• Candidate must possess at least a Bachelor'sDegree, in any field.
• At least 2 years (s) of working experience in the related field is required for this position.
• 1-4 Yrs Experienced Employees specializing in Sales - Retail/General or equivalent is an advantage.

Ensure excellent communication and service to clients regarding orders, deliveries, and product transactions

To meet agreed sales target

Develop and maintain customer relationship

Maintain a high level of customer satisfaction with each of our clients.

Actively pursue all opportunities within your sales territory to maximize sales revenue potential for your entire territory.

Abide by the established working conditions and/or work hours as may be determined by the interests of the company.

Devote your time and attention to the service of the company and work on all matters assigned to you

Willing to travel in South Luzon for client visit

Job Types: Full-time, Permanent

Pay: From Php20,000.00 per month

Benefits:

• Additional leave
• Company car
• Company Christmas gift
• Company events
• Employee discount
• Health insurance
• Opportunities for promotion
• Paid toll fees
• Paid training
• Transportation service provided

Work Location: In person

Department
OPUS- Security

Employee Type
Probationary

The Security Manager will oversee the overall mall security and safety operations. This includes handling third-party employees for security, managing incidents and concerns within the mall premises, and spearheading preventive measures.

Qualifications

• Approximately five (5) years of managerial experience in security and safety operations
• Certified Security Professional (CSP) and BOSH Certification
• Proven experience in retail or mall security management

Experience Range Range (Years)
3 - 10 years

Job posted on

About the role

This is a full-time role as a Customer Relations Manager at Sweet Dough Global Ventures Inc., based in South Caloocan Metro Manila. As the Customer Relations Manager, you will be responsible for overseeing all customer-facing activities and ensuring a seamless experience for our clients.

What you'll be doing

1. Manage a team of customer service representatives and ensure high levels of customer satisfaction
2. Develop and implement strategies to improve customer service processes and policies
3. Handle complex customer inquiries and complaints, working to resolve issues in a timely and effective manner
4. Analyse customer feedback and data to identify areas for improvement and implement changes
5. Collaborate with other departments to address customer needs and concerns
6. Provide regular reports on customer service performance metrics
7. Stay up-to-date with industry trends and best practices in customer relations

What we're looking for

1. Minimum 5 years of experience in a customer relations or customer service management role
2. Excellent communication and interpersonal skills, with the ability to effectively liaise with customers and internal stakeholders
3. Strong problem-solving and decision-making abilities, with a focus on delivering exceptional customer service
4. Experience in leading and motivating a team of customer service representatives
5. Proficient in data analysis and reporting to track and improve customer service performance
6. Knowledge of customer service best practices and industry trends
7. Degree in Business, Marketing, or a related field is preferred

What we offer

At Sweet Dough Global Ventures Inc., we are committed to providing our employees with a rewarding and fulfilling work environment. We offer a competitive salary, comprehensive benefits package, and opportunities for career advancement. Additionally, we prioritise work-life balance and provide flexible work arrangements to support our employees' well-being.

About us

Sweet Dough Global Ventures Inc. is a leading provider of high-quality bakery products, serving customers across the South Caloocan Metro Manila area. Our mission is to deliver exceptional customer service while continuously innovating and expanding our product offerings. Join our team and be part of a dynamic and growing company that values its employees and strives for excellence.

Apply now to become our next Customer Relations Manager

Vacancy Area: Ayala Marquee Pampanga, Robinsons Pampanga, Robinson Ilocos Norte, Robinsons Pangasinan, SM Baguio, SM Cabanatuan, SM Clark, SM Pampanga, SM Rosales, SM Tuguegarao, SM Bataan, Clark City Front, SM Olongapo

Major Responsibilities:

•Sales

-Achieve daily sales quota and required KPIs.

-Deliver excellent customer service in adherence to the Guess Selling CultureWell-versed in the mechanics of promotional sales activity and persistent in introducing the promotion to all customers.

-Provide feedback to store head on fast moving and slow moving merchandise.

•Operational Excellence

-Conduct morning and evening count on a daily basis.

-Replenish and arrange merchandise in the sales floor at all times in adhere to store planogram and Visual Merchandising guidelines.

-Maintain cleanliness and orderliness in the sales floor at all times.

-Execute security measures in the selling area to prevent pilferage.

Job Qualifications:

-At least college level, fresh grad is very welcome.

-Preferably with at least six (6) months selling experience. Experience in Retail industry is an advantage.

-Good oral communication skills.

-Physically fit with STAR QUALITY.

Job Type: Temporary

Contract length: 3 months

Pay: From Php14,000.00 per month

Language:

• English (Preferred)

Work Location: In person

JOB DESCRIPTION

• Conduct Service Reminder to customer through SMS and call to ensure consistent service units received of the dealership
• Schedule, coordinate and record customer's appointment booking and plot service availability to ensure smooth flow of operations in dealership.
• Handle customer's concern, determine root cause and initiate solutions and coordinating to the proper department or employee concerned.
• Ensure all customer's voice is promptly reported to the Operation's Manager and the Management.
• Ensure customer database is updated in timely manner and protected at all times through constant monitoring.
• To ensure compliance to the reports required by Management.
• Continuously strive to develop and maintain good rapport with customer and strive towards achieving high customer satisfaction.
• Coordinate, conduct invitation and record customer's appointment for Product Update.
• To assist Sales Department with concerns the customer may have in Scooters/Motorcycle sold in the showroom
• To assist the Service Department with customer concerns on their units.

Blanc Ventures Inc, a growing premium brand, is looking for a CUSTOMER RELATIONS ASSOCIATE.

Who are we:

Blanc Ventures Inc is in the business of flooring installation services, products and interior renovations.

Customer Relations Associate Duties and Responsibilities:

• Prepare quotes and revisions
• Payment collection
• Scheduling of installation
• Serving as the primary point of contact for customers, addressing inquiries and concerns via phone, email, chat, or in-person.
• Resolving customer issues efficiently or escalating complex problems to higher management when necessary.
• Providing detailed information about products, services, policies, and procedures to customers.
• Processing orders, returns, refunds, and payments accurately.
• Maintaining and updating customer records using Customer Relationship Management (CRM) systems.
• Collaborating with other departments, such as sales and technical teams, to ensure customers' needs are met.
• Monitoring customer feedback and participating in team meetings to improve service strategies.
• Handling customer complaints with empathy and professionalism, aiming to achieve full satisfaction.
• Sometimes participating in upselling or cross-selling efforts to support sales goals.

Qualifications:

• Preferably college graduate
• Proven experience in a similar role, 1-2 years ideally
• Strong verbal and written communication skills, with the ability to listen actively and respond clearly and politely to customers.
• Basic computer proficiency including familiarity with office software (e.g., MS Office), and data entry.
• Ability to manage time effectively, handle multiple tasks, and maintain accurate customer records.
• Willingness to undergo continuous learning and training programs; ability to work independently and as part of a team
• Willing to travel with team in case client needs some customer service support

Job Type Details:

• Full-time in Ortigas,
• 6 days a week
• Salary: between 17k-21k depending on experience

Job Type: Full-time

Pay: Php17, Php21,000.00 per month

Work Location: In person

The client is Australia's leading specialist in jewellery and luxury watch insurance. We offer tailored coverage against loss, damage, and theft, giving our customers the confidence to enjoy their treasured items anytime, anywhere. With a strong B2B and B2C network across the country, we're redefining the insurance experience through innovation, trust, and exceptional service.

As we continue to grow, we're looking for passionate individuals to join our dynamic and welcoming team. If you're customer-focused, detail-oriented, and thrive in a fast-paced environment, we'd love to hear from you.

About the Role

As a Customer Relations Consultant, you'll be the first point of contact for our valued clients, handling enquiries via phone and email, maintaining accurate records, and supporting our external payment systems. You'll play a key role in delivering exceptional service, identifying opportunities for new business, and contributing to customer retention.

Key Responsibilities

• Customer Service Excellence: Respond to a wide range of customer queries with professionalism and empathy.
• Administrative Support: Manage policy updates, customer requests, and monthly payment processes.
• Performance & Targets: Meet individual and team KPIs through efficient and accurate task execution.
• Brand Advocacy: Encourage satisfied customers to share their experiences through reviews and testimonials.
• Data Management: Maintain up-to-date and accurate CRM records.
• Training & Compliance: Participate in ongoing training and ensure compliance with industry standards.
• Customer Retention: Support the renewal journey by communicating product benefits and maintaining engagement across multiple channels.

What We're Looking For

• Proven experience in customer service or a similar role
• Excellent verbal and written English communication skills
• Strong organisational and multitasking abilities
• Proficiency in CRM systems and Microsoft Office Suite