3209 Customer Service Representatives jobs in Taguig

Purpose of this Role:

• First point of contact for a customer who has a query or concern about our products or services or any customer who has a question or an issue with a product or service the company sells.
• Responsibilities include triaging and responding to email and social correspondences, concerns raised about products and services, member servicing and closing the loop for NPS detractors.

Job Types: Full-time, Permanent

Application Question(s):

• Availability for employment?
• Expected Salary?
• Age and Civil status?

Education:

• Bachelor's (Required)

Experience:

• CSR: 1 year (Required)
• handled insurance or medical transactions: 1 year (Required)

Work Location: In person

This position is responsible for providing superior customer service to US based employees by quickly and accurately responding to questions via phone calls in the HRDirect Service Center. This includes providing support to employees with benefit, payroll and human capital related questions and inquiries as well as educate employees on the company's self-service tools, resources and information. This position makes uses of policy documents, knowledge bases, manuals and other tools in the day to day resolution of employee calls to HRDirect.

Day to Day Responsibilities:

·    Respond to employee questions and inquiries received via phone calls.

·    Identify and assess employee needs and take the appropriate action to respond.

·    Probe for information to determine the best course of action needed to accurately and effectively. respond to the employee's question.

·    Document contacts and code as appropriate for reporting purposes.

·    Respond to callers in a polite and courteous manner, projecting patience, empathy, and compassion.

·    Provide consultation to employees on where to obtain the information on their own in the future.

·    Provide accurate and complete information during each interaction with employees to reduce volume and enhance the overall employee experience.

·    Work within company guidelines to ensure employee's personal information is protected and secure.

·    Diffuse upset callers through demonstrating compassion, understanding and sound judgment.

·    Solve problems through troubleshooting and critical thinking.

·    Recommend process improvements to drive efficiencies, knowledge, and consistencies in our procedures.

·    Complete special projects and assignments as required.

Ongoing Developmental Responsibilities:

·    Support business need and maintain key knowledge by responding to phone calls.

·    Learn to multitask and navigate multiple resources/systems at one time.

·    Resolve issues through applying an appropriate level of research and troubleshooting.

·    Diffuse challenging calls from further escalation through good listening, compassion, and call control.

·    Attend training to learn new content and refresh on processes as needed.

·    Develop through ongoing coaching from leaders, peers, and the team's subject matter experts (SMEs).

·    Apply constructive feedback for continuous improvement and growth.

·    Recommend process improvements to help drive efficiencies, knowledge, and consistencies in our procedures.

·    Complete projects or special assignments as required.

Required Qualifications:

• Bachelor's Degree in any course.
• Must have at least 2 years of tenure with your most recent BPO employer.
• At least 2 years + of total work experience.
• Ability to do pure 8-hour long of voice calls or queuing experience.

Preferred Qualifications:

• Background with US HR Voice Operations is an advantage but not required

Purpose of this Role:

First point of contact for a customer who has a query or concern about our products or services or any customer who has a question or an issue with a product or service the company sells.

Responsibilities include triaging and responding to email and social correspondences, concerns raised about products and services, member servicing and closing the loop for NPS detractors.

Mandatory Requirements:

Technical Requirements:

Learn more about the Gig:

You can help those recovering from Natural Disasters right from your own home!

After you've completed a brief self-paced training and successfully passed a short online course focused on handling calls and providing information you'll be ready to take incoming calls from people affected by Hurricanes and Wildfires. Some of your Gig benefits and responsibilities include:

Position Details:

Location: BGC

Work Setup: Hybrid

Salary: Up to ₱32,000

Qualifications:

• At least one (1) year of experience in Telco, Insurance, or Healthcare accounts

• Strong communication and problem-solving skills

• Ability to work in a fast-paced environment while maintaining professionalism

• Commitment to delivering excellent customer service

We're Hiring Healthcare Customer Service Representatives

Location: Alabang | Night Shift | Onsite

Join our team and build a rewarding career in the healthcare industry We're looking for passionate individuals who are ready to make a difference while enjoying competitive pay and excellent benefits.

Profile 1 – Bachelor's Degree Graduate (Allied & Social Sciences)

Courses accepted:

• Allied Sciences
• Social Sciences
• Social Work
• Human Services
  
  (Excluding Nursing/Doctor of Medicine)

Experience Required (any of the following):

• At least 1 year direct adult patient care in long-term care, home/community-based services, hospital/facility settings, case management, or working with managed care organizations
  
  OR
• BPO Healthcare experience in member services via phone (Benefits, Eligibility, Pre-authorization)

Profile 2 – Associate Graduate / College Graduate (Non-Allied Courses)

Experience Required (any of the following):

• At least 2 years direct adult patient care in long-term care, home/community-based services, hospital/facility settings, case management, or working with managed care organizations
  
  OR
• BPO Healthcare experience in member services via phone (Benefits, Eligibility, Pre-authorization)

• ₱28,000 Basic Pay
• ₱,000 Flex Fund Allowance
  
  Total Package: ,000

• 20% Night Differential
• HMO coverage for employee starting Day 1
• HMO for dependents upon certification
• Life and Accident Insurance
• Annual increase based on performance
• 13th and 14th Month Pay

Qualifications:

• Minimum of 12 months BPO experience
• Open to any educational attainment
• Good communication skills

What We Offer:

• Competitive salary up to ₱26,000
• HMO coverage & performance incentives
• Fast hiring process – No Final Interview

About the role

We are seeking enthusiastic and customer-focused Customer Service Representatives to join our team at ARAM ENTERPRISES INC' based in Ayala Alabang, Muntinlupa City, Metro Manila. This is a full-time role where you will be responsible for providing exceptional customer service to our valued clients.

What you'll be doing

• Responding to customer inquiries and resolving issues through various communication channels such as phone, email, and chat
• Providing accurate and timely information to customers while adhering to company policies and procedures
• Identifying customer needs and recommending appropriate products or services
• Maintaining detailed records of customer interactions and updating customer information in the system
• Contributing to the continuous improvement of customer service processes and procedures
• Collaborating with team members to ensure a seamless customer experience

What we're looking for

• Proven experience in a customer service or call centre role, preferably in the Call Centre & Customer Service industry
• Excellent communication and interpersonal skills, with the ability to build rapport with customers
• Strong problem-solving and decision-making skills to handle customer queries effectively
• Proficiency in the English language, both written and verbal
• Familiarity with customer relationship management (CRM) systems and office productivity tools
• Adaptability to work in a fast-paced environment and a commitment to delivering high-quality customer service

What we offer

• Competitive salary and performance-based bonuses
• Comprehensive health and wellness benefits
• Opportunities for career advancement and professional development
• Collaborative and supportive team environment
• Flexible work arrangements, including the possibility of remote work

About us

ARAM ENTERPRISES INC' is a leading provider of innovative solutions in the Call Centre & Customer Service industry. With a strong focus on customer satisfaction, we strive to deliver exceptional service to our clients through our dedicated and talented team. Join us and be part of our growth and success.

Apply now and become a valuable member of our customer service team