2035 Customer Service Representatives jobs in Parañaque

Purpose of this Role:

First point of contact for a customer who has a query or concern about our products or services or any customer who has a question or an issue with a product or service the company sells.

Responsibilities include triaging and responding to email and social correspondences, concerns raised about products and services, member servicing and closing the loop for NPS detractors.

We're Hiring Healthcare Customer Service Representatives

Location: Alabang | Night Shift | Onsite

Join our team and build a rewarding career in the healthcare industry We're looking for passionate individuals who are ready to make a difference while enjoying competitive pay and excellent benefits.

Profile 1 – Bachelor's Degree Graduate (Allied & Social Sciences)

Courses accepted:

• Allied Sciences
• Social Sciences
• Social Work
• Human Services
  
  (Excluding Nursing/Doctor of Medicine)

Experience Required (any of the following):

• At least 1 year direct adult patient care in long-term care, home/community-based services, hospital/facility settings, case management, or working with managed care organizations
  
  OR
• BPO Healthcare experience in member services via phone (Benefits, Eligibility, Pre-authorization)

Profile 2 – Associate Graduate / College Graduate (Non-Allied Courses)

Experience Required (any of the following):

• At least 2 years direct adult patient care in long-term care, home/community-based services, hospital/facility settings, case management, or working with managed care organizations
  
  OR
• BPO Healthcare experience in member services via phone (Benefits, Eligibility, Pre-authorization)

• ₱28,000 Basic Pay
• ₱,000 Flex Fund Allowance
  
  Total Package: ,000

• 20% Night Differential
• HMO coverage for employee starting Day 1
• HMO for dependents upon certification
• Life and Accident Insurance
• Annual increase based on performance
• 13th and 14th Month Pay

Join our team as a Customer Service Representative

Deliver excellent support, resolve customer concerns, and help shape an outstanding service experience. Apply now and grow your career in a dynamic and supportive environment.

Job Description:

• Quickly build rapport and respond to customers in a compassionate manner by identifying and exceeding expectations by responding in a respectful, accurate, timely manner, consistently meeting commitments via phone, email, and instant message
• Ability to customize customer service approach to meet all types of member communication styles and personalities while maintaining professionalism, and diplomacy during difficult calls.
• Handle confidential information with sensitivity and discretion in accordance with HIPAA and Data Privacy laws and company data security requirements.
• Skillfully translate health and welfare and pension terms, complex plan information and processes into simple explanations and instructions that customers can understand and act upon.
• Read and understand client's plan documents and online knowledgebase tools while collecting relevant information to determine immediate requests/questions and to anticipate the future needs of the member.
• Demonstrate knowledge, understanding and compliance with company and client procedures and guidelines providing appropriate and accurate information.
• Maintain and document complete and accurate call and case notes in a professional manner.
• Regularly participate in team meetings and training.
• You will spend much of your time assisting customers.
• Perform other duties as assigned.

Qualifications:

• Bachelors or Associate graduate.
• With at least 1 year of BPO experience.
• With voice account exp (preferably with healthcare or insurance account).
• With excellent communication skills.
• Amenable to work in BGC Taguig
• Can start ASAP.

Qualifications:

• Minimum of 12 months BPO experience
• Open to any educational attainment
• Good communication skills

What We Offer:

• Competitive salary up to ₱26,000
• HMO coverage & performance incentives
• Fast hiring process – No Final Interview

We are looking for dedicated Customer Service Representatives who are committed to delivering excellent customer experiences. If you've got experience in a BPO setting and a passion for service, we want to hear from you

• Handle customer inquiries via phone, chat, or email
• Resolve issues with professionalism and efficiency
• Ensure customer satisfaction through effective communication
• Maintain accurate records and follow company protocols
• Work collaboratively with team leaders to meet performance goals

• Competitive base salary
• Monthly incentives and performance-based bonuses
• Night differential pay
• Professional development and growth opportunities
• Supportive, people-first work culture

• Answering the telephone, inform the respective Officers regarding the concern for resolution
• DocumentationmM2E docs initial screening and top sheet preparation
• eGov Certification preparation
• Filing, Retrieval and Scanning of documents
• "Prepare M2E token acknowledgement/transmittal (new and replacement) and dispatch it to respective branches"
• Preparing simple reports
• Prepare Post Implementation Review Client List
• Performs other related duties as assigned

Job Type: Full-time

Work Location: In person

Join Our Professional Community: Forge Connections, Shape Futures, Together, Powering Businesses Worldwide

Are you ready to be part of a professional community that's powering businesses globally to save, grow, and transform? Do you want to work with innovative technology, alongside talented professionals who share your passion for excellence? Look no further - hammerjack has the perfect opportunity for you

Role: Accounting Virtual Assistant

Location & Work Set-Up: Hybrid (Makati)

About Us:

At hammerjack, we're not just another outsourcing company - we bring together skilled professionals from the Philippines with businesses worldwide, leveraging expert operations and the latest technology to create connections that empower our community. Our mission? To improve lives by fostering meaningful professional relationships and driving success on a global scale.

Our Impact:

Over the years, we've built workplaces that empower employees to thrive, contributing in meaningful ways to the success and culture of companies around the globe. With our focus on professional services and our people-first culture, hammerjack has become a trusted partner for businesses and professionals alike, humanizing the outsourcing industry one connection at a time.

The Role:

We are seeking a detail-oriented and reliable
Accounting Virtual Assistant
to support an Australian accounting/bookkeeping firm. The role will focus on providing administrative and accounting-related assistance, ensuring accuracy, compliance, and efficiency in financial processes. The ideal candidate should have experience with accounting software, strong organizational skills, and the ability to communicate effectively with Australian clients and teams.

Responsibilities

Accounting & Bookkeeping Support

• Assist in daily bookkeeping tasks, including data entry, accounts payable (AP), and accounts receivable (AR).
• Reconcile bank statements, credit card statements, and other financial records.
• Process invoices, receipts, and expense claims accurately and on time.
• Support the preparation of financial reports, balance sheets, and profit-and-loss statements.
• Assist in BAS (Business Activity Statements), payroll processing, and GST-related tasks under the guidance of senior accountants.
• Maintain accurate and organized financial records in compliance with Australian accounting standards.

ATO & ASIC Support

• Assist in the preparation and lodgment of BAS, IAS, PAYG, and other compliance requirements with the
  Australian Taxation Office (ATO)
  .
• Monitor ATO portals for client notices, deadlines, and correspondence, ensuring timely follow-up.
• Support the preparation of annual returns, business registrations, and corporate compliance tasks with the
  Australian Securities & Investments Commission (ASIC)
  .
• Maintain compliance calendars to track ATO and ASIC obligations, ensuring no deadlines are missed.

Administrative & Client Support

• Manage email correspondence and respond to client queries in a timely and professional manner.
• Schedule meetings, prepare documents, and follow up on outstanding client information.
• Update and maintain client databases, ensuring data accuracy and confidentiality.
• Prepare and format documents, spreadsheets, and presentations as required.

Compliance & Reporting

• Ensure all accounting and administrative activities comply with Australian tax regulations, ASIC obligations, and firm policies.
• Prepare and submit periodic reports to supervisors or senior accountants.
• Coordinate with clients to gather supporting documents for tax, BAS, ASIC filings, and other accounting requirements.

QUALIFICATIONS

• Bachelor's degree in Accounting, Finance, Business Administration, or a related field (preferred but not mandatory if experienced).
• Prior experience as an Accounting Assistant, Bookkeeper, or Virtual Assistant in an accounting/bookkeeping firm.
• Familiarity with Australian accounting practices,
  ATO transactions
  , and
  ASIC compliance
  is highly preferred.
• Proficiency in accounting software and tools such as:
• Accounting Software:
  Xero, MYOB, QuickBooks Online, Sage
• Spreadsheets & Documents:
  Microsoft Excel, Google Sheets, Word, Docs
• Collaboration & Communication:
  Microsoft Outlook, Teams, Zoom, Slack, Google Workspace
• Document Management:
  Dext (Receipt Bank), Hubdoc, Dropbox, OneDrive
• Strong attention to detail, accuracy, and organizational skills.
• Ability to manage multiple priorities, meet deadlines, and work independently.
• Excellent written and verbal communication skills.

What's in It for You:

• Flexibility:
  Work remotely or from one of our inspiring offices and enjoy a better work-life balance
• Inspiring Workspaces:
  Our offices are strategically located and designed to fuel your best work.
• Free Unlimited Barista Coffee and Booze:
  Enjoy refreshments from our cafe and beverage bar.
• Dynamic Open Spaces:
  Conducive for productivity and creativity.
• State-of-the-Art Security:
  Ensuring your safety and peace of mind.
• Game Rooms:
  Take a break and unwind with our recreational facilities.
• Competitive Compensation:
  Your talents deserve to be rewarded We help you negotiate with our clients.
• Professional Growth:
  Access to ongoing training and development opportunities to help you reach your full potential.
• A Supportive Community:
  Join a diverse and inclusive team that's dedicated to your success.
• Global Impact:
  Be part of something bigger and make a difference on a global scale.

Ready to Make a Difference?

If you're ready to join a dynamic team and be part of something truly special, we want to hear from you Apply directly on this job ad, and let's forge a brighter future together Let's forge a brighter future together

hammerjack is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only encourage but celebrate internal mobility. We also recognize the importance of purpose, well-being, and work-life balance. Within Empower and our communities, we work hard to create a welcoming and inclusive environment, and our associates dedicate thousands of hours to volunteering for causes that matter most to them.

Chart your own path and grow your career while helping more customers achieve financial freedom. Empower Yourself.

The Manager Client Services is responsible for managing and overseeing assigned client service activities with retirement plans. This position is responsible for ensuring quality service of individual products is provided to all clients in an efficient cost-effective manner. Provides leadership to all members of the team including their growth and development and job enrichment. Provides effective verbal and written communication through continuous training programs.

What You Will Do

• Manage and oversee assigned client service activities
• Ensure high quality service of individual products is provided to all clients in an efficient cost-effective manner
• Provide leadership to all members of the team including their growth and development and job enrichment
• Stay current on legal and regulatory issues and how these impact Empower's clients
• Dotted line supervisory responsibilities to managers in Client Services and associates reporting through these managers

What You Will Bring

• Bachelor's degree in a related field or an equivalent combination of education and work experience
• 5+ years relevant work experience, or an equivalent combination of training and experience
• Previous management experience leading a client facing service team
• Previous experience attracting, managing, retaining, and growing/developing staff
• Familiarity with employee benefits recordkeeping systems and processes
• Adept at Microsoft Office software programs
• Fluency in English
• Requires FINRA Series 6, 26, 63 permitted, but not required
• FINRA fingerprinting required upon hire

We are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to age, race, color, national origin, ancestry, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, religion, physical or mental disability, military or veteran status, genetic information, or any other status protected by applicable state or local law.