802 Customer Service Representatives jobs in Parañaque

ABOUT ABN AUSTRALIA  

ABN Australia is a unique Australian corporate services business with a focus on helping global businesses succeed in Australia through an innovative range of business establishment, compliance, accounting, and workforce solutions. 

The business is seeing excellent growth, servicing an exciting and diverse client base across both industry and geography. We have now serviced thousands of international clients, helping them confidently expand into Australia and keep compliant. We have over 400+ 5 star Trustpilot reviews and growing. 

ABN Australia prides itself on family values and being team member focused, striving to provide a healthy work life balance.  Being nimble in the market, it allows us to position ourselves with speed and capitalise on opportunities as they present. 

POSITION DESCRIPTION AND RESPONSIBILITIES  

Working closely with a team of experienced professionals, the Client Services Officer  works closely with the Client Services Manager to support the broader Client Services Team and the delivery of services to both new and existing clients. The Client Services Officer  also provides administrative support to our various service teams and the broader business. This is an excellent opportunity to become a key contributor within our fast-growing professional services business. 

KEY SERVICE DELIVERY RESPONSIBILITIES  

Key responsibilities of the role include, but are not limited to: 

Assisting Client Services Manager with delivery of Client Services Team services 

Client engagement support, for example: 

*client onboarding and offboarding 

*task scheduling 

*invoice preparation and amendments and payment arrangements/ administration 

*CRM and email client updating, reconciliations and maintenance (Airtable, Front, ASANA) 

Finance (tax and accounting) services support, for example: 

*preparation of tax compliance calendars 

*assistance with workpaper and other document creation 

*assistance with client information requests and organising, filing and checking information received 

*lodging BAS/ IAS, Income Tax Returns, Substitute Accounting Period Applications, Deferred GST Applications and other documents with the ATO 

*assistance with ATO lodgement program including assistance with oversight of, and communications with clients 

*assisting with various registrations and reporting (e.g. PAYG, GST, client superannuation, workcover insurance) 

*ATO management and communications (e.g. ATO Portal Notices Management (via ATOMate), client escalations, following-up client tax payments, outstanding ATO debts and overdue ATO lodgements as required) 

*tax agent authorisations/ nominations 

*assistance with other finance (tax and accounting) administrative matters and functions 

Corporate secretarial (CoSec) services support, for example: 

*ABN registration application lodgement 

*ASIC lodgements 

Office administration support, for example: 

*trust account support including arranging trust authority forms and refunds to clients 

*scanning, filing and distribution of documents  

*incoming and outgoing mail, filing and distribution 

*answering phones and diverting calls 

*managing DocuSign and other document execution and following-up signatures  

*assistance with client communications 

*Xero data maintenance, e.g.: 

**update client addresses, contact details, etc. 

**update repeating invoices. 

**other administrative duties as directed from time to time.  

KEY PROFESSIONAL SKILLSETS REQUIRED  

The candidate is required to possess the ability to conduct themselves professionally within the workplace and to demonstrate: 

Experience in a professional working environment (e.g. Accounting, consulting or similar) 

Experience in data entry, processing and administrative duties 

Excellent English and communication skills (both verbal and written) 

Demonstrated stakeholder management skills and high attention to detail 

Excellent time management skills and ability to work effectively and communicate under pressure 

Ability to work autonomously and be accountable for their own work 

Demonstrated strength in learning and implementing new technology and applications, and possesses a continuous improvement mindset 

Has an entrepreneurial mindset, focused on growth and process improvement 

SYSTEMS EXPERIENCE  

Candidates with experience in the below are of benefit but not essential: 

Xero accounting package (highly regarded) 

MS Office suite 

Asana 

Airtable 

Docusign 

CAS 360 

OUR VALUES  

All team members at ABN Australia are required to consistently demonstrate our core values in the performance of their role: 

Responsive by Nature – we always respond to customers within a few hours 

Committed to Excellence – we are committed to excellence in everything we do 

Continuously Improving – we recognise opportunities and strive to keep improving 

Collaborative and Communicative – We work together and communicate openly to ensure all stakeholders are kept informed