1,216 Client Services jobs in the Philippines
Client Services Manager
Sibulan, Negros Oriental
WHR Global Consulting
Posted 2 days ago
Job Viewed
Job Description
Overview:
The Client Service Manager acts as the primary point of contact for key clients. CSM is responsible for managing and monitoring the overall relationship and ensuring a consistent, predictable client experience that results in highly satisfied clients while also balancing the needs of the business. br>
Primary Responsibilities
- Provide client account management and support functions to ensure highest level of
quality and client satisfaction.
- Guide clients in strategic use of the company''s offerings and develop short and long-term client
retention strategies for each client.
- Act as the primary point of contact for all client interactions, working with variety of team members to ensure a timely response to all client requests.
- Present voice of the client in all internal planning sessions to ensure that designed solutions meet the client’s needs and expectations. < r>- Assess and develop internal staff relationship management skills, identify training needs and opportunities, and propose policies or procedures that will enhance the company’s ability to deliver valuable services to our clients. < r>- Build strong working relationships with clients, stakeholders, vendors and team members through effective communication throughout the client life-cycle.
- Develop and flawlessly execute client initiatives, coordinating clients, internal resources, and third parties/vendors for delivery of defined objectives on time, on budget, within scope, and in a manner that embodies the mission and policies of the company.
- Review communications to ensure there are no violations of standards or regulations.
- Develop tools, techniques, and standardization that will ensure repeatable results, enhance company effectiveness, client satisfaction, and overall cost efficiency.
- Keep informed of industry changes, trends and best practices and assess the potential impact of these changes on the organization and the client’s business. < r>- Identify client resource needs, ensure their availability, and secure their assignment to initiatives and ongoing client demands while minimizing waste and inefficiency.
- Utilize direct client feedback to identify opportunities for efficiencies and anticipate delays or issues before impact to costs, deliverables, or client’s operations. Develop and implement repeatable and scalable solutions based on these opportunities. < r>
Position Requirements:
- Bachelor’s Degree in Business Management, accounting, finance, or related field. < r>- 2 years of experience in client relations in financial services or related field, or combination of relevant experience and education.
- Must possess proven leadership skills with the ability to influence key decision makers and collaborate across business lines.
- Ability to communicate effectively with various audiences including executives, clients, and team members through written and verbal means.
- Solid organizational skills, ability to lead teams of various sizes, ability to focus on broader goals and project details simultaneously, and ability to multi-task effectively.
- Strong working knowledge of Microsoft Office including Microsoft Project or equivalent.
- Professional and articulate with strong attention to detail.
- Must demonstrate the following competencies: ethical conduct, proficient communication, time management, technical capacity, and thoroughness.
Physical Requirements:
The work is of an intellectual nature. While performing the functions of this job, the employee is required to stand and sit for prolonged periods. Specific vision abilities required include close and medium distance vision and the ability to adjust focus. Must be able to hear normal sounds, distinguish sound as voice and communicate through human speech. This position requires the ability to operate a keyboard, computer mouse, telephone, fax, copier, writing tools, and other standard office equipment. On an occasion, an employee will be asked to lift items weighing up to 35 lbs.
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
The Client Service Manager acts as the primary point of contact for key clients. CSM is responsible for managing and monitoring the overall relationship and ensuring a consistent, predictable client experience that results in highly satisfied clients while also balancing the needs of the business. br>
Primary Responsibilities
- Provide client account management and support functions to ensure highest level of
quality and client satisfaction.
- Guide clients in strategic use of the company''s offerings and develop short and long-term client
retention strategies for each client.
- Act as the primary point of contact for all client interactions, working with variety of team members to ensure a timely response to all client requests.
- Present voice of the client in all internal planning sessions to ensure that designed solutions meet the client’s needs and expectations. < r>- Assess and develop internal staff relationship management skills, identify training needs and opportunities, and propose policies or procedures that will enhance the company’s ability to deliver valuable services to our clients. < r>- Build strong working relationships with clients, stakeholders, vendors and team members through effective communication throughout the client life-cycle.
- Develop and flawlessly execute client initiatives, coordinating clients, internal resources, and third parties/vendors for delivery of defined objectives on time, on budget, within scope, and in a manner that embodies the mission and policies of the company.
- Review communications to ensure there are no violations of standards or regulations.
- Develop tools, techniques, and standardization that will ensure repeatable results, enhance company effectiveness, client satisfaction, and overall cost efficiency.
- Keep informed of industry changes, trends and best practices and assess the potential impact of these changes on the organization and the client’s business. < r>- Identify client resource needs, ensure their availability, and secure their assignment to initiatives and ongoing client demands while minimizing waste and inefficiency.
- Utilize direct client feedback to identify opportunities for efficiencies and anticipate delays or issues before impact to costs, deliverables, or client’s operations. Develop and implement repeatable and scalable solutions based on these opportunities. < r>
Position Requirements:
- Bachelor’s Degree in Business Management, accounting, finance, or related field. < r>- 2 years of experience in client relations in financial services or related field, or combination of relevant experience and education.
- Must possess proven leadership skills with the ability to influence key decision makers and collaborate across business lines.
- Ability to communicate effectively with various audiences including executives, clients, and team members through written and verbal means.
- Solid organizational skills, ability to lead teams of various sizes, ability to focus on broader goals and project details simultaneously, and ability to multi-task effectively.
- Strong working knowledge of Microsoft Office including Microsoft Project or equivalent.
- Professional and articulate with strong attention to detail.
- Must demonstrate the following competencies: ethical conduct, proficient communication, time management, technical capacity, and thoroughness.
Physical Requirements:
The work is of an intellectual nature. While performing the functions of this job, the employee is required to stand and sit for prolonged periods. Specific vision abilities required include close and medium distance vision and the ability to adjust focus. Must be able to hear normal sounds, distinguish sound as voice and communicate through human speech. This position requires the ability to operate a keyboard, computer mouse, telephone, fax, copier, writing tools, and other standard office equipment. On an occasion, an employee will be asked to lift items weighing up to 35 lbs.
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
This advertiser has chosen not to accept applicants from your region.
0
Client Services Manager
WHR Global Consulting
Posted 8 days ago
Job Viewed
Job Description
CLIENT SERVICES MANAGER
LOCATION: Sibulan, Negros Occidental br>SETUP: Night shift, Onsite
PRIMARY RESPONSIBILITIES:
- Provide client account management and support functions to ensure highest level of
quality and client satisfaction.
- Guide clients in strategic use of the company''s offerings and develop short and long-term client
retention strategies for each client.
- Act as the primary point of contact for all client interactions, working with variety of
team members to ensure a timely response to all client requests.
- Present voice of the client in all internal planning sessions to ensure that designed solutions meet the client’s needs and expectations. < r>- Assess and develop internal staff relationship management skills, identify training needs and opportunities, and propose policies or procedures that will enhance the company’s ability to deliver valuable < r>services to our clients.
- Build strong working relationships with clients, stakeholders, vendors and team members through effective communication throughout the client life-cycle.
- Develop and flawlessly execute client initiatives, coordinating clients, internal resources, and third parties/vendors for delivery of defined objectives on time, on budget, within scope, and in a manner that embodies the mission and policies of the company.
- Review communications to ensure there are no violations of standards or regulations.
- Develop tools, techniques, and standardization that will ensure repeatable results, enhance company effectiveness, client satisfaction, and overall cost efficiency.
- Keep informed of industry changes, trends and best practices and assess the potential impact of these changes on the organization and the client’s business. < r>- Identify client resource needs, ensure their availability, and secure their assignment to initiatives and ongoing client demands while minimizing waste and inefficiency.
- Utilize direct client feedback to identify opportunities for efficiencies and anticipate delays or issues before impact to costs, deliverables, or client’s operations. < r>- Develop and implement repeatable and scalable solutions based on these opportunities.
QUALIFICATIONS
- Bachelor’s Degree in Business Management, accounting, finance, or related field. < r>- 2 years of experience in client relations in financial services or related field, or combination of relevant experience and education.
- Must possess proven leadership skills with the ability to influence key decision makers and collaborate across business lines.
- Ability to communicate effectively with various audiences including executives, clients, and team members through written and verbal means.
- Solid organizational skills, ability to lead teams of various sizes, ability to focus on broader goals and project details simultaneously, and ability to multi-task effectively.
- Strong working knowledge of Microsoft Office including Microsoft Project or equivalent.
- Professional and articulate with strong attention to detail.
- Must demonstrate the following competencies: ethical conduct, proficient communication, time management, technical capacity, and thoroughness.
LOCATION: Sibulan, Negros Occidental br>SETUP: Night shift, Onsite
PRIMARY RESPONSIBILITIES:
- Provide client account management and support functions to ensure highest level of
quality and client satisfaction.
- Guide clients in strategic use of the company''s offerings and develop short and long-term client
retention strategies for each client.
- Act as the primary point of contact for all client interactions, working with variety of
team members to ensure a timely response to all client requests.
- Present voice of the client in all internal planning sessions to ensure that designed solutions meet the client’s needs and expectations. < r>- Assess and develop internal staff relationship management skills, identify training needs and opportunities, and propose policies or procedures that will enhance the company’s ability to deliver valuable < r>services to our clients.
- Build strong working relationships with clients, stakeholders, vendors and team members through effective communication throughout the client life-cycle.
- Develop and flawlessly execute client initiatives, coordinating clients, internal resources, and third parties/vendors for delivery of defined objectives on time, on budget, within scope, and in a manner that embodies the mission and policies of the company.
- Review communications to ensure there are no violations of standards or regulations.
- Develop tools, techniques, and standardization that will ensure repeatable results, enhance company effectiveness, client satisfaction, and overall cost efficiency.
- Keep informed of industry changes, trends and best practices and assess the potential impact of these changes on the organization and the client’s business. < r>- Identify client resource needs, ensure their availability, and secure their assignment to initiatives and ongoing client demands while minimizing waste and inefficiency.
- Utilize direct client feedback to identify opportunities for efficiencies and anticipate delays or issues before impact to costs, deliverables, or client’s operations. < r>- Develop and implement repeatable and scalable solutions based on these opportunities.
QUALIFICATIONS
- Bachelor’s Degree in Business Management, accounting, finance, or related field. < r>- 2 years of experience in client relations in financial services or related field, or combination of relevant experience and education.
- Must possess proven leadership skills with the ability to influence key decision makers and collaborate across business lines.
- Ability to communicate effectively with various audiences including executives, clients, and team members through written and verbal means.
- Solid organizational skills, ability to lead teams of various sizes, ability to focus on broader goals and project details simultaneously, and ability to multi-task effectively.
- Strong working knowledge of Microsoft Office including Microsoft Project or equivalent.
- Professional and articulate with strong attention to detail.
- Must demonstrate the following competencies: ethical conduct, proficient communication, time management, technical capacity, and thoroughness.
This advertiser has chosen not to accept applicants from your region.
1
Client Services Officer
Davao, Davao del Sur
Venture Smarter
Posted 18 days ago
Job Viewed
Job Description
Company: Venture Smarter
Work Arrangement: Work From Home br>Salary: $3,000 - $,500/month (Based on experience)
Job Type: Full-Time | Remote
Role Overview:
We seek a highly organized, proactive, and customer-focused Client Services Officer to join our remote team. You will be the primary point of contact for our clients, ensuring they receive outstanding service and support while maintaining long-term relationships that reflect our commitment to excellence.
Key Responsibilities:
Serve as the first point of contact for client inquiries via email, phone, or chat
Manage client accounts, onboarding, and routine follow-ups
Coordinate with internal teams to fulfill client needs and resolve issues promptly
Maintain accurate records of client interactions and service requests
Prepare reports, track service metrics, and provide feedback for process improvement
Build and nurture positive client relationships to support retention and growth
Requirements:
Proven experience in customer service or client relationship roles
Excellent verbal and written communication skills
Strong organizational and multitasking abilities
Proficiency in using CRM systems and productivity tools
A proactive mindset and ability to work independently in a remote environment
Bachelor's degree in Business Administration or related field (preferred)
What We Offer:
Competitive monthly salary of 3,000–$3 500 < r>
Fully remote work environment with flexible hours
Opportunities for professional growth and advancement
Supportive and collaborative virtual team culture
How to Apply:
Head on over to search on Google for “Venture Smarter” then go to our Career page from the homepage – if you dare to aspire for better in your career!
br>*** Given the high number of applications we receive, we will only respond to those who meet the qualifications for the positions applied for.
Please note that we will not reply to job application inquiries sent to our social media accounts. All communication from us will be conducted via email.
If you do not receive a response, you are welcome to re-apply after six months for another suitable position within our company. ***
Venture Smarter has been featured in media outlets such as CBS News, Digital Journal, and Go Banking Rates. Check us out – you’ll know we’re the place to be.
Work Arrangement: Work From Home br>Salary: $3,000 - $,500/month (Based on experience)
Job Type: Full-Time | Remote
Role Overview:
We seek a highly organized, proactive, and customer-focused Client Services Officer to join our remote team. You will be the primary point of contact for our clients, ensuring they receive outstanding service and support while maintaining long-term relationships that reflect our commitment to excellence.
Key Responsibilities:
Serve as the first point of contact for client inquiries via email, phone, or chat
Manage client accounts, onboarding, and routine follow-ups
Coordinate with internal teams to fulfill client needs and resolve issues promptly
Maintain accurate records of client interactions and service requests
Prepare reports, track service metrics, and provide feedback for process improvement
Build and nurture positive client relationships to support retention and growth
Requirements:
Proven experience in customer service or client relationship roles
Excellent verbal and written communication skills
Strong organizational and multitasking abilities
Proficiency in using CRM systems and productivity tools
A proactive mindset and ability to work independently in a remote environment
Bachelor's degree in Business Administration or related field (preferred)
What We Offer:
Competitive monthly salary of 3,000–$3 500 < r>
Fully remote work environment with flexible hours
Opportunities for professional growth and advancement
Supportive and collaborative virtual team culture
How to Apply:
Head on over to search on Google for “Venture Smarter” then go to our Career page from the homepage – if you dare to aspire for better in your career!
br>*** Given the high number of applications we receive, we will only respond to those who meet the qualifications for the positions applied for.
Please note that we will not reply to job application inquiries sent to our social media accounts. All communication from us will be conducted via email.
If you do not receive a response, you are welcome to re-apply after six months for another suitable position within our company. ***
Venture Smarter has been featured in media outlets such as CBS News, Digital Journal, and Go Banking Rates. Check us out – you’ll know we’re the place to be.
This advertiser has chosen not to accept applicants from your region.
2
Client Services Lead
IQVIA
Posted 26 days ago
Job Viewed
Job Description
Job Overview
Under broad guidance, ensures clients obtain maximum value from products and services in order to facilitate a positive and productive long-term relationship, either broad client or offering focused.
Essential Functions
- Ensures fulfillment of contract specifications and ad-hoc client requests to build client satisfaction, under supervision.
- Assists team members to build, establish and maintain effective business relationships with clients to proactively support their needs as their day-to-day contact, possibly focused on a specific product or service.
- Ensures, through review and verification, that the product deliverable meets the customer's specifications, including timeliness and quality.
- Partners with the account manager and clients to derive optimum value from IQVIA products and services by explaining and expanding the usage of current IQVIA deliverables and identifying revenue opportunities within existing clients.
- Maintains effective internal communications with sales and client service support to keep all apprised on activities with the client.
- Monitors performance against existing service agreements and ensures client's obligations are met.
- Researches, analyzes and responds to client that require an in-depth understanding of the client, specific business line, and/or therapeutic market.
- May conduct product/services and process training for clients and other employees.
- May conduct service meetings at client sites.
- Represents IQVIA on external client projects.
- May mentor and lead other client service reps and represent the manager in their absence.
Qualifications
- Bachelor's Degree Req
- Four (4) years of related work experience Req
- One (1) to two (2) years experience as an IQVIA Client Service Representative Req
- Broad knowledge of the concepts, practices and procedures of the client service representative field Req
- Broad knowledge of IQVIA products and the Pharmaceutical industry Req
- Meeting facilitation, presentation and training experience Req
- Proficiency in PC applications, such as Excel
- Ability to communicate effectively with various levels in the organization (written and oral) and to manipulate large transactional databases
- Demonstrated problem solving, analytical and strong customer service skills
- Demonstrated ability to develop and maintain relationships in a diverse business environment
- Ability to travel to clients and IQVIA offices as appropriate
- Accreditation preferred in multiple business lines of IMS service certification program Req
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create connections that accelerate the development and commercialization of innovative medical treatments. Everything we do is part of a journey to improve patient outcomes and population health worldwide.
To get there, we seek out diverse talent with curious minds and a relentless commitment to innovation and impact. No matter your role, everyone at IQVIA contributes to our shared goal of helping customers improve the lives of patients everywhere. Thank you for your interest in growing your career with us.
EEO Minorities/Females/Protected Veterans/Disabled
Under broad guidance, ensures clients obtain maximum value from products and services in order to facilitate a positive and productive long-term relationship, either broad client or offering focused.
Essential Functions
- Ensures fulfillment of contract specifications and ad-hoc client requests to build client satisfaction, under supervision.
- Assists team members to build, establish and maintain effective business relationships with clients to proactively support their needs as their day-to-day contact, possibly focused on a specific product or service.
- Ensures, through review and verification, that the product deliverable meets the customer's specifications, including timeliness and quality.
- Partners with the account manager and clients to derive optimum value from IQVIA products and services by explaining and expanding the usage of current IQVIA deliverables and identifying revenue opportunities within existing clients.
- Maintains effective internal communications with sales and client service support to keep all apprised on activities with the client.
- Monitors performance against existing service agreements and ensures client's obligations are met.
- Researches, analyzes and responds to client that require an in-depth understanding of the client, specific business line, and/or therapeutic market.
- May conduct product/services and process training for clients and other employees.
- May conduct service meetings at client sites.
- Represents IQVIA on external client projects.
- May mentor and lead other client service reps and represent the manager in their absence.
Qualifications
- Bachelor's Degree Req
- Four (4) years of related work experience Req
- One (1) to two (2) years experience as an IQVIA Client Service Representative Req
- Broad knowledge of the concepts, practices and procedures of the client service representative field Req
- Broad knowledge of IQVIA products and the Pharmaceutical industry Req
- Meeting facilitation, presentation and training experience Req
- Proficiency in PC applications, such as Excel
- Ability to communicate effectively with various levels in the organization (written and oral) and to manipulate large transactional databases
- Demonstrated problem solving, analytical and strong customer service skills
- Demonstrated ability to develop and maintain relationships in a diverse business environment
- Ability to travel to clients and IQVIA offices as appropriate
- Accreditation preferred in multiple business lines of IMS service certification program Req
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create connections that accelerate the development and commercialization of innovative medical treatments. Everything we do is part of a journey to improve patient outcomes and population health worldwide.
To get there, we seek out diverse talent with curious minds and a relentless commitment to innovation and impact. No matter your role, everyone at IQVIA contributes to our shared goal of helping customers improve the lives of patients everywhere. Thank you for your interest in growing your career with us.
EEO Minorities/Females/Protected Veterans/Disabled
This advertiser has chosen not to accept applicants from your region.
3
Client Services Officer
1631 Taguig, National Capital Region
Bravesheep
Posted 4 days ago
Job Viewed
Job Description
ABOUT ABN AUSTRALIA
ABN Australia is a unique Australian corporate services business with a focus on helping global businesses succeed in Australia through an innovative range of business establishment, compliance, accounting, and workforce solutions.
The business is seeing excellent growth, servicing an exciting and diverse client base across both industry and geography. We have now serviced thousands of international clients, helping them confidently expand into Australia and keep compliant. We have over 400+ 5 star Trustpilot reviews and growing.
ABN Australia prides itself on family values and being team member focused, striving to provide a healthy work life balance. Being nimble in the market, it allows us to position ourselves with speed and capitalise on opportunities as they present.
POSITION DESCRIPTION AND RESPONSIBILITIES
Working closely with a team of experienced professionals, the Client Services Officer works closely with the Client Services Manager to support the broader Client Services Team and the delivery of services to both new and existing clients. The Client Services Officer also provides administrative support to our various service teams and the broader business. This is an excellent opportunity to become a key contributor within our fast-growing professional services business.
KEY SERVICE DELIVERY RESPONSIBILITIES
Key responsibilities of the role include, but are not limited to:
Assisting Client Services Manager with delivery of Client Services Team services
Client engagement support, for example:
*client onboarding and offboarding
*task scheduling
*invoice preparation and amendments and payment arrangements/ administration
*CRM and email client updating, reconciliations and maintenance (Airtable, Front, ASANA)
Finance (tax and accounting) services support, for example:
*preparation of tax compliance calendars
*assistance with workpaper and other document creation
*assistance with client information requests and organising, filing and checking information received
*lodging BAS/ IAS, Income Tax Returns, Substitute Accounting Period Applications, Deferred GST Applications and other documents with the ATO
*assistance with ATO lodgement program including assistance with oversight of, and communications with clients
*assisting with various registrations and reporting (e.g. PAYG, GST, client superannuation, workcover insurance)
*ATO management and communications (e.g. ATO Portal Notices Management (via ATOMate), client escalations, following-up client tax payments, outstanding ATO debts and overdue ATO lodgements as required)
*tax agent authorisations/ nominations
*assistance with other finance (tax and accounting) administrative matters and functions
Corporate secretarial (CoSec) services support, for example:
*ABN registration application lodgement
*ASIC lodgements
Office administration support, for example:
*trust account support including arranging trust authority forms and refunds to clients
*scanning, filing and distribution of documents
*incoming and outgoing mail, filing and distribution
*answering phones and diverting calls
*managing DocuSign and other document execution and following-up signatures
*assistance with client communications
*Xero data maintenance, e.g.:
**update client addresses, contact details, etc.
**update repeating invoices.
**other administrative duties as directed from time to time.
RequirementsKEY PROFESSIONAL SKILLSETS REQUIRED
The candidate is required to possess the ability to conduct themselves professionally within the workplace and to demonstrate:
Experience in a professional working environment (e.g. Accounting, consulting or similar)
Experience in data entry, processing and administrative duties
Excellent English and communication skills (both verbal and written)
Demonstrated stakeholder management skills and high attention to detail
Excellent time management skills and ability to work effectively and communicate under pressure
Ability to work autonomously and be accountable for their own work
Demonstrated strength in learning and implementing new technology and applications, and possesses a continuous improvement mindset
Has an entrepreneurial mindset, focused on growth and process improvement
SYSTEMS EXPERIENCE
Candidates with experience in the below are of benefit but not essential:
Xero accounting package (highly regarded)
MS Office suite
Asana
Airtable
Docusign
CAS 360
BenefitsOUR VALUES
All team members at ABN Australia are required to consistently demonstrate our core values in the performance of their role:
Responsive by Nature – we always respond to customers within a few hours
Committed to Excellence – we are committed to excellence in everything we do
Continuously Improving – we recognise opportunities and strive to keep improving
Collaborative and Communicative – We work together and communicate openly to ensure all stakeholders are kept informed
Benefits What's in it for you? We think our company is a great place to work and we work hard to maintain that:Offices across Australia and internationallyWe value work-life balance; as a family run business, we understand the importance of a healthy work-life balance and ensure we protect it.We grow careers; as our business grows we look to develop skills and grow responsibilities internally as opportunities arise.Our people are our greatest asset; we recognise that we succeed together and reward the hard work of our people.We are flexible; we support flexible and work from home arrangements
This advertiser has chosen not to accept applicants from your region.
4
Client Services Associate - Dayshift
Ortigas, National Capital Region
Orbit Global Careers
Posted 6 days ago
Job Viewed
Job Description
What's in it for you?
br>• Competitive Salary packages < r>• HMO on the first day < r>• performance-based incentives < r>• Bonuses < r>
Job Responsibilities:
• Resolve customer inquiries, concerns, or complaints effectively and escalate issues when necessary to ensure swift resolution. < r>• Update and maintain accurate records of customer interactions, transactions, and order details in the system. < r>• Stay updated on company policies, procedures, and services to provide accurate information to customers < r>• Contribute to a positive and collaborative team environment. < r>• Perform basic troubleshooting when necessary. < r>
Job Qualifications:
• High school graduates or equivalent, including college undergraduates. < r>• Prior experience in a related field is desirable but not mandatory. < r>• Able to work on-site. < r>• Amenable to attending an on-site interview. < r>
Job Types: Full-time, Fresh graduate
Salary: Up to Php30,000.00 per month
Benefits:
• Health insurance < r>• Life insurance < r>• Opportunities for promotion < r>• Paid trainings < r>• Pay raise < r>• Company Events < r>
Supplemental pay types:
• 13th month salary < r>• Bonus pay < r>
Education:
• At least HS graduate (old or new curriculum) < r>
Schedule:
• 8 hour shift < r>• Day shift
br>• Competitive Salary packages < r>• HMO on the first day < r>• performance-based incentives < r>• Bonuses < r>
Job Responsibilities:
• Resolve customer inquiries, concerns, or complaints effectively and escalate issues when necessary to ensure swift resolution. < r>• Update and maintain accurate records of customer interactions, transactions, and order details in the system. < r>• Stay updated on company policies, procedures, and services to provide accurate information to customers < r>• Contribute to a positive and collaborative team environment. < r>• Perform basic troubleshooting when necessary. < r>
Job Qualifications:
• High school graduates or equivalent, including college undergraduates. < r>• Prior experience in a related field is desirable but not mandatory. < r>• Able to work on-site. < r>• Amenable to attending an on-site interview. < r>
Job Types: Full-time, Fresh graduate
Salary: Up to Php30,000.00 per month
Benefits:
• Health insurance < r>• Life insurance < r>• Opportunities for promotion < r>• Paid trainings < r>• Pay raise < r>• Company Events < r>
Supplemental pay types:
• 13th month salary < r>• Bonus pay < r>
Education:
• At least HS graduate (old or new curriculum) < r>
Schedule:
• 8 hour shift < r>• Day shift
This advertiser has chosen not to accept applicants from your region.
5
Assoc Client Services Rep
IQVIA
Posted 18 days ago
Job Viewed
Job Description
**Job Description**
The Client Service Associate Rep is responsible for providing support to clients of Compliance Services, specifically for Transparency. This role is versatile but is focused on transparency reporting which requires a higher level of technical proficiency and familiarity with data and data manipulation concepts. Familiarity with Pharmaceutical compliance regulations is helpful. Detailed process orientation and superior communication skills is critical.
**Responsibilities**
+ Perform Transparency Reporting tasks including:
+ Data validation - validating data against other sources
+ Data remediation - updating data based on provided business rules
+ Data Analytics - looking for trends in data, and provided related reporting
+ Transparency Reporting - generate draft reports, understand methods for reporting, be able to articulate methods
+ Sends information requests to clients for required information. (e.g., missing information, clarification of information, documentation)
+ Track activities, and report activity data to client.
+ Perform quality reviews and validation of data inputs
+ Adherence to various policies (i.e. confidentiality, sensitive communication, intellectual property)
+ Provide weekly reports on status of all activities to Client stakeholders
+ Reporting automation activities using BI tools
**Competency Requirements**
+ Background in Pharmaceutical, Technology Services or Software Industry desirable, but not mandatory
+ Proficiency in MS-Office, Word, and Outlook
+ Basic to intermediate abilities with MS Excel required to do data analysis and validation
+ Good organizational skills and ability to meet deadlines working within a time sensitive environment
+ Ability to multi-task and prioritize
+ Excellent communication and interpersonal skills, with the ability to build strong relationships internally and work within a team environment
+ Bachelor's degree or equivalent
+ At least 1 year work experience
+ Fresh Graduates are welcome to apply
+ Willing to work in graveyard schedule
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create connections that accelerate the development and commercialization of innovative medical treatments. Everything we do is part of a journey to improve patient outcomes and population health worldwide.
To get there, we seek out diverse talent with curious minds and a relentless commitment to innovation and impact. No matter your role, everyone at IQVIA contributes to our shared goal of helping customers improve the lives of patients everywhere. Thank you for your interest in growing your career with us.
EEO Minorities/Females/Protected Veterans/Disabled
The Client Service Associate Rep is responsible for providing support to clients of Compliance Services, specifically for Transparency. This role is versatile but is focused on transparency reporting which requires a higher level of technical proficiency and familiarity with data and data manipulation concepts. Familiarity with Pharmaceutical compliance regulations is helpful. Detailed process orientation and superior communication skills is critical.
**Responsibilities**
+ Perform Transparency Reporting tasks including:
+ Data validation - validating data against other sources
+ Data remediation - updating data based on provided business rules
+ Data Analytics - looking for trends in data, and provided related reporting
+ Transparency Reporting - generate draft reports, understand methods for reporting, be able to articulate methods
+ Sends information requests to clients for required information. (e.g., missing information, clarification of information, documentation)
+ Track activities, and report activity data to client.
+ Perform quality reviews and validation of data inputs
+ Adherence to various policies (i.e. confidentiality, sensitive communication, intellectual property)
+ Provide weekly reports on status of all activities to Client stakeholders
+ Reporting automation activities using BI tools
**Competency Requirements**
+ Background in Pharmaceutical, Technology Services or Software Industry desirable, but not mandatory
+ Proficiency in MS-Office, Word, and Outlook
+ Basic to intermediate abilities with MS Excel required to do data analysis and validation
+ Good organizational skills and ability to meet deadlines working within a time sensitive environment
+ Ability to multi-task and prioritize
+ Excellent communication and interpersonal skills, with the ability to build strong relationships internally and work within a team environment
+ Bachelor's degree or equivalent
+ At least 1 year work experience
+ Fresh Graduates are welcome to apply
+ Willing to work in graveyard schedule
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create connections that accelerate the development and commercialization of innovative medical treatments. Everything we do is part of a journey to improve patient outcomes and population health worldwide.
To get there, we seek out diverse talent with curious minds and a relentless commitment to innovation and impact. No matter your role, everyone at IQVIA contributes to our shared goal of helping customers improve the lives of patients everywhere. Thank you for your interest in growing your career with us.
EEO Minorities/Females/Protected Veterans/Disabled
This advertiser has chosen not to accept applicants from your region.
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6
Client Services Rep 1
IQVIA
Posted 18 days ago
Job Viewed
Job Description
**Manila Speaker Bureau Logistics Planner**
IQVIA's Speaker Bureau team consists of dedicated meeting professionals who plan and manage highly compliant meetings and events for Life Sciences organizations. We work with our clients to deliver a high-quality attendee experience through a range of in-person, hybrid, and virtual meetings by seamlessly pairing deep industry expertise, best-in-class compliance technology and an innovative, scalable approach to support our client's Speaker Bureau. The **Manila** **Speaker Bureau** **Logistics Planner** is main point of contact of Venue, Food & Beverage, and Audio-Visual vendors on behalf of our client's field force sales reps through the planning logistics of these successful and compliant meetings.
**Essential Duties & Responsibilities**
+ Collaborate as an integral part of the client Core Team which comprises of meeting planners and speaker bureau planners and other planner roles supporting the logistics of each meeting.
+ Coordinate all aspects of the planning and delivery of relevant meeting logistics in a timely manner within the client's business rules and budgetary requirement.
+ Confirm and secure location/venue booking of each meeting assigned, applying venue compliance following business rules and approved SOP of each client team.
+ Plan and confirm Food & Beverage needs of the meeting for the Sales Rep, Speaker and all attendees considering any requested special F&B needs of the meeting.
+ Review and secure all audio-visual needs for the meeting including specific requests or needs by the Sales Rep or the Speaker(s) of the meeting.
+ Coordinate venue, food/beverage, and AV confirmation with Meeting Planner through standard documentation and communication within the meeting lifecycle.
+ Ensure all related tasks, required documents are sent and confirmed in a timely manner as measured by task due dates and applicable service level deliverables.
+ Communicate timely with meeting planner, speaker bureau planner and vendors related to task completion and other related inquiry or follow up needs.
+ Application of client business and compliance rules throughout the planning process, especially related to venue appropriateness and negotiated rates within compliance rules.
+ Ability to trigger or escalate any items that can impact risk on meeting compliance.
+ Complete work within client defined SLA parameters
+ Ensure understanding of system functionalities related to job function as assigned.
+ Liaise with relevant internal and external stakeholders to ensure appropriate team members have the most up to date information.
+ Comply with timekeeping standards & policies in Sprout, PSA ensuring accurate work hours are logged.
+ Other related team task maybe assigned.
**Qualifications**
+ 2+ years of (events) planning, and/or customer service experience or equivalent
+ Previous work experience in catering to US clients, preferably in a phone-based Customer Service role, is required
+ Relevant events or meeting planning experience is preferred
+ Pharma Industry experience is a plus
+ Familiarity with US cultural norms and practices to better understand and service stakeholders and clients.
+ Bachelor's Degree Required.
+ Proficiency in PC applications, Microsoft Office suite of products (Word, Excel, PowerPoint, Teams) and Outlook is required.
+ Knowledge in SharePoint, Salesforce and Smartsheet preferred.
+ Proficiency in using phone systems such as Twilio, CRM software and other relevant technology is preferred
+ Ability to carry out analysis and information gathering to resolve problems on routine matters.
+ Able to work during US standard business hours and be flexible on work schedule and/or extended hours to meet clients' business needs during peak season.
+ Ability to multi-task/plan numerous meetings simultaneously while still demonstrating a strong attention to detail.
+ Able to be flexible to report onsite frequently, dependent on business need
+ Conducive work space when working remotely at home, which includes ability to receive and make calls during your shift, work with company provided dual monitors and have appropriate internet speed is required
+ Comfortable working in a fast-paced team environment, while also able to work independently.
+ Exceptional customer service skills
+ A strong sense of urgency and the ability to effectively problem solve.
+ Excellent oral and written communication skills with focus on the ability to be concise and clear, summarize a situation and articulate the necessary next steps, effectively listen, and assess the need for urgent action.
+ Collaborate as an integral part of the project team to execute world class events as measured by internal and external client satisfaction
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create connections that accelerate the development and commercialization of innovative medical treatments. Everything we do is part of a journey to improve patient outcomes and population health worldwide.
To get there, we seek out diverse talent with curious minds and a relentless commitment to innovation and impact. No matter your role, everyone at IQVIA contributes to our shared goal of helping customers improve the lives of patients everywhere. Thank you for your interest in growing your career with us.
EEO Minorities/Females/Protected Veterans/Disabled
IQVIA's Speaker Bureau team consists of dedicated meeting professionals who plan and manage highly compliant meetings and events for Life Sciences organizations. We work with our clients to deliver a high-quality attendee experience through a range of in-person, hybrid, and virtual meetings by seamlessly pairing deep industry expertise, best-in-class compliance technology and an innovative, scalable approach to support our client's Speaker Bureau. The **Manila** **Speaker Bureau** **Logistics Planner** is main point of contact of Venue, Food & Beverage, and Audio-Visual vendors on behalf of our client's field force sales reps through the planning logistics of these successful and compliant meetings.
**Essential Duties & Responsibilities**
+ Collaborate as an integral part of the client Core Team which comprises of meeting planners and speaker bureau planners and other planner roles supporting the logistics of each meeting.
+ Coordinate all aspects of the planning and delivery of relevant meeting logistics in a timely manner within the client's business rules and budgetary requirement.
+ Confirm and secure location/venue booking of each meeting assigned, applying venue compliance following business rules and approved SOP of each client team.
+ Plan and confirm Food & Beverage needs of the meeting for the Sales Rep, Speaker and all attendees considering any requested special F&B needs of the meeting.
+ Review and secure all audio-visual needs for the meeting including specific requests or needs by the Sales Rep or the Speaker(s) of the meeting.
+ Coordinate venue, food/beverage, and AV confirmation with Meeting Planner through standard documentation and communication within the meeting lifecycle.
+ Ensure all related tasks, required documents are sent and confirmed in a timely manner as measured by task due dates and applicable service level deliverables.
+ Communicate timely with meeting planner, speaker bureau planner and vendors related to task completion and other related inquiry or follow up needs.
+ Application of client business and compliance rules throughout the planning process, especially related to venue appropriateness and negotiated rates within compliance rules.
+ Ability to trigger or escalate any items that can impact risk on meeting compliance.
+ Complete work within client defined SLA parameters
+ Ensure understanding of system functionalities related to job function as assigned.
+ Liaise with relevant internal and external stakeholders to ensure appropriate team members have the most up to date information.
+ Comply with timekeeping standards & policies in Sprout, PSA ensuring accurate work hours are logged.
+ Other related team task maybe assigned.
**Qualifications**
+ 2+ years of (events) planning, and/or customer service experience or equivalent
+ Previous work experience in catering to US clients, preferably in a phone-based Customer Service role, is required
+ Relevant events or meeting planning experience is preferred
+ Pharma Industry experience is a plus
+ Familiarity with US cultural norms and practices to better understand and service stakeholders and clients.
+ Bachelor's Degree Required.
+ Proficiency in PC applications, Microsoft Office suite of products (Word, Excel, PowerPoint, Teams) and Outlook is required.
+ Knowledge in SharePoint, Salesforce and Smartsheet preferred.
+ Proficiency in using phone systems such as Twilio, CRM software and other relevant technology is preferred
+ Ability to carry out analysis and information gathering to resolve problems on routine matters.
+ Able to work during US standard business hours and be flexible on work schedule and/or extended hours to meet clients' business needs during peak season.
+ Ability to multi-task/plan numerous meetings simultaneously while still demonstrating a strong attention to detail.
+ Able to be flexible to report onsite frequently, dependent on business need
+ Conducive work space when working remotely at home, which includes ability to receive and make calls during your shift, work with company provided dual monitors and have appropriate internet speed is required
+ Comfortable working in a fast-paced team environment, while also able to work independently.
+ Exceptional customer service skills
+ A strong sense of urgency and the ability to effectively problem solve.
+ Excellent oral and written communication skills with focus on the ability to be concise and clear, summarize a situation and articulate the necessary next steps, effectively listen, and assess the need for urgent action.
+ Collaborate as an integral part of the project team to execute world class events as measured by internal and external client satisfaction
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create connections that accelerate the development and commercialization of innovative medical treatments. Everything we do is part of a journey to improve patient outcomes and population health worldwide.
To get there, we seek out diverse talent with curious minds and a relentless commitment to innovation and impact. No matter your role, everyone at IQVIA contributes to our shared goal of helping customers improve the lives of patients everywhere. Thank you for your interest in growing your career with us.
EEO Minorities/Females/Protected Veterans/Disabled
This advertiser has chosen not to accept applicants from your region.
7
Client Services Representative 1
IQVIA
Posted 20 days ago
Job Viewed
Job Description
**Job Overview**
Under close guidance or supervision, develops the skills necessary and learns the basic knowledge needed to provide support to clients.
**Essential Functions**
- Trains to provide day to day guidance and support to clients
- Learns the technical skills necessary to answer client queries and maintain logs and ensure follow through
- Develops the interpersonal skills necessary to build effective business relationships with defined clients
- Develops an understanding of clients' potential business needs
- Develops the knowledge to ensure accurate and timely communication of support issues to relevant departments within the support cycle
- Provides support to other team members
- Provides support in the development of client reports
**Qualifications**
- Bachelor's Degree Req
- Proficient in PC applications such as Excel.
- Ability to communicate effectively with various levels in the organization (written and oral).
- Ability to carry out some analysis and information gathering to resolve problems on routine matters.
- Ability to carry out some analysis and information gathering to resolve problems on routine matters.
- Amenable to work in Mckinley, Taguig
- Willing to work in graveyard shift
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create connections that accelerate the development and commercialization of innovative medical treatments. Everything we do is part of a journey to improve patient outcomes and population health worldwide.
To get there, we seek out diverse talent with curious minds and a relentless commitment to innovation and impact. No matter your role, everyone at IQVIA contributes to our shared goal of helping customers improve the lives of patients everywhere. Thank you for your interest in growing your career with us.
EEO Minorities/Females/Protected Veterans/Disabled
Under close guidance or supervision, develops the skills necessary and learns the basic knowledge needed to provide support to clients.
**Essential Functions**
- Trains to provide day to day guidance and support to clients
- Learns the technical skills necessary to answer client queries and maintain logs and ensure follow through
- Develops the interpersonal skills necessary to build effective business relationships with defined clients
- Develops an understanding of clients' potential business needs
- Develops the knowledge to ensure accurate and timely communication of support issues to relevant departments within the support cycle
- Provides support to other team members
- Provides support in the development of client reports
**Qualifications**
- Bachelor's Degree Req
- Proficient in PC applications such as Excel.
- Ability to communicate effectively with various levels in the organization (written and oral).
- Ability to carry out some analysis and information gathering to resolve problems on routine matters.
- Ability to carry out some analysis and information gathering to resolve problems on routine matters.
- Amenable to work in Mckinley, Taguig
- Willing to work in graveyard shift
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create connections that accelerate the development and commercialization of innovative medical treatments. Everything we do is part of a journey to improve patient outcomes and population health worldwide.
To get there, we seek out diverse talent with curious minds and a relentless commitment to innovation and impact. No matter your role, everyone at IQVIA contributes to our shared goal of helping customers improve the lives of patients everywhere. Thank you for your interest in growing your career with us.
EEO Minorities/Females/Protected Veterans/Disabled
This advertiser has chosen not to accept applicants from your region.
8