174 Client Services jobs in the Philippines

About VMG Premedia, a division of Velocity Made Good

VMG Premedia is a global leader in digital publishing and creative services, partnering with world-renowned publishers and brands to deliver high-impact products and services that support our clients' print, digital, and social channels. We provide powerful products and technologies, and world-class production services, including industry-leading studios in India and the Philippines and in-market service teams. By combining global expertise with local support, we help our clients achieve success.

Our innovative digital publishing services, spanning mobile and digital editions, including Apple News+, help clients elevate reader engagement, broaden content reach, and open new revenue channels. Through a strategic blend of creative talent and advanced technology, VMG is dedicated to transforming digital experiences, increasing audience engagement, and achieving content goals efficiently and cost-effectively.

The Client Services will work directly with the U.S. Account Director to manage client relationships, ensure follow-up on all client needs after meetings, and help deliver services to the highest standard. This Manila-based role requires working U.S. business hours and will involve attending client calls alongside the U.S. Account Director, taking detailed notes, and driving all follow-up actions to completion.

This position blends client service, project management, and operational coordination to ensure excellent communication and service delivery for U.S.-based clients.

Client Meeting Support & Follow-Up

● Attend client meetings (virtual) with the U.S. Account Director, taking clear and actionable notes.

●Document all meeting outcomes, next steps, and responsibilities.

● Ensure timely follow-up on all agreed actions, coordinating internally to deliver on client needs.

Client Relationship Management

● Support the U.S. Account Director in maintaining and expanding client relationships, ensuring satisfaction and retention.

● Act as a secondary point of contact for clients, helping address inquiries and escalate issues as needed.

Project Coordination

● Work with internal teams (production, creative, development, and operations) to execute client requests.

● Track deliverables and timelines, ensuring projects stay on schedule and meet quality expectations.

Service Support & Implementation

● Assist in onboarding new services by helping coordinate schedules, documentation, and client communication.

● Provide status updates to both clients and internal stakeholders.

Reporting & Documentation

● Prepare follow-up reports, recaps, and presentations for client review.

● Maintain accurate and organized client records, meeting notes, and project documentation.

Collaboration

● Work closely with the U.S. Account Director and Manila-based teams to ensure smooth handoffs, consistent communication, and aligned client strategies.

Qualifications & Requirements

Experience

● 2 to 5 years in client services, account management, project coordination, or a related role, preferably creative services / agency.

● Experience working with international teams and clients in the U.S. market is preferred.

Skills

●Excellent verbal and written English communication skills, able to prepare clear client-facing materials.

● Strong organizational and time management abilities, with exceptional attention to detail.

● Proficiency in Google Workspace (Docs, Sheets, Slides) and/or Microsoft Office Suite.

● Comfort working in project management tools (e.g., Asana), and CRM systems.

Personal Attributes

● Proactive, self-motivated, and capable of managing multiple priorities.

● Comfortable working independently while maintaining close coordination with a remote U.S.-based manager.

●  Able to quickly learn new tools, processes, and service offerings.

Work Environment

● This role is based in Manila, Philippines, and follows U.S. Eastern Time Zone hours, Monday through Friday.

● Frequent virtual meetings with U.S.-based clients and internal teams.

• Answering the telephone, inform the respective Officers regarding the concern for resolution
• DocumentationmM2E docs initial screening and top sheet preparation
• eGov Certification preparation
• Filing, Retrieval and Scanning of documents
• "Prepare M2E token acknowledgement/transmittal (new and replacement) and dispatch it to respective branches"
• Preparing simple reports
• Prepare Post Implementation Review Client List
• Performs other related duties as assigned

Job Type: Full-time

Work Location: In person

We're looking for a Client Services & Project Coordinator to support the delivery of fire protection projects. This role involves direct client interaction, quoting, scheduling, and coordinating field and office teams.

Your responsibilities:

• Client Liaison
• Be the main contact for clients across multiple jobs. (Spoken English must be excellent)
• Manage queries, updates, and feedback promptly
• Quoting & Scope Coordination
• Prepare and issue quotes based on supplied scope or site inspection
• Liaise with estimators or project managers as required
• Scheduling & Resourcing
• Coordinate installers, subcontractors, and materials
• Manage job start dates, access arrangements, and completion deadlines
• Project Support
• Track project progress, variations, and client instructions
• Organise documentation and compliance paperwork (e.g. ITPs, handover packs)
• Internal Coordination
• Work closely with accounts, design, maintenance and construction teams
• Maintain records in job tracking systems or shared project folders

What you'll need:

• MUST have 2 years' experience in a similar role
• MUST have excellent English
• MUST be proficient in Microsoft suite
• Strong communication skills
• Good organisation and time management
• Prior experience in maintenance, construction or fire services is ideal
• Familiarity with quoting tools, project software is a bonus

This is a key role in our team, bridging client needs and delivery. Suitable for someone proactive and confident managing multiple moving parts.

Job Type: Full-time

Pay: Php25, Php30,000.00 per month

Benefits:

• Work from home

Work Location: Remote

Job Advertisement: Client Services Manager

Location: Mandaue City

Company: LEAP Global Teams

Employment Type: Full-Time and Day shift with Weekends Off

Salary: 30k

Job Overview

We are seeking a dedicated and experienced Client Services Lead to join our dynamic team In this role, you will be responsible for overseeing customer service operations and ensuring the highest level of client satisfaction. As a key leader within our organization, you will act as the primary point of contact for our clients, managing relationships and driving service excellence.

Roles and Responsibilities Client Relationship Management: Build and maintain strong relationships with clients, ensuring their needs are met and expectations exceeded.

• Team Leadership: Lead, mentor, and develop a team of customer service representatives to deliver outstanding service.
• Performance Monitoring: Monitor team performance metrics, providing feedback and coaching to enhance service delivery.
• Issue Resolution: Address client concerns and issues in a timely and professional manner, ensuring effective resolution and satisfaction.
• Process Improvement: Identify opportunities for process improvements and implement strategies to enhance efficiency and client experience.
• Reporting: Prepare and present regular reports on client satisfaction, team performance, and service delivery metrics to senior management.
• Training and Development: Develop and implement training programs for staff to improve product knowledge and service skills.
• Cross-Functional Collaboration: Work closely with other departments to ensure seamless service delivery and client support.

Qualifications

• Bachelor's degree in Business Administration, Management, or a related field.
• 1-2+ years of experience in customer service or client management, preferably in a BPO environment.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Ability to analyze data and make informed decisions.
• Proficient in CRM software and Microsoft Office Suite.

Why Join Us?

At LEAP, we value our employees and are committed to providing a supportive and inclusive work environment. We offer competitive salaries, comprehensive benefits, and opportunities for professional growth.

Interested candidates are encouraged to apply by sending their resume and cover letter to We look forward to hearing from you

Join Our Professional Community: Forge Connections, Shape Futures, Together, Powering Businesses Worldwide

Are you ready to be part of a professional community that's powering businesses globally to save, grow, and transform? Do you want to work with innovative technology, alongside talented professionals who share your passion for excellence? Look no further - hammerjack has the perfect opportunity for you

Role: Accounting Virtual Assistant

Location & Work Set-Up: Hybrid (Makati)

About Us:

At hammerjack, we're not just another outsourcing company - we bring together skilled professionals from the Philippines with businesses worldwide, leveraging expert operations and the latest technology to create connections that empower our community. Our mission? To improve lives by fostering meaningful professional relationships and driving success on a global scale.

Our Impact:

Over the years, we've built workplaces that empower employees to thrive, contributing in meaningful ways to the success and culture of companies around the globe. With our focus on professional services and our people-first culture, hammerjack has become a trusted partner for businesses and professionals alike, humanizing the outsourcing industry one connection at a time.

The Role:

We are seeking a detail-oriented and reliable
Accounting Virtual Assistant
to support an Australian accounting/bookkeeping firm. The role will focus on providing administrative and accounting-related assistance, ensuring accuracy, compliance, and efficiency in financial processes. The ideal candidate should have experience with accounting software, strong organizational skills, and the ability to communicate effectively with Australian clients and teams.

Responsibilities

Accounting & Bookkeeping Support

• Assist in daily bookkeeping tasks, including data entry, accounts payable (AP), and accounts receivable (AR).
• Reconcile bank statements, credit card statements, and other financial records.
• Process invoices, receipts, and expense claims accurately and on time.
• Support the preparation of financial reports, balance sheets, and profit-and-loss statements.
• Assist in BAS (Business Activity Statements), payroll processing, and GST-related tasks under the guidance of senior accountants.
• Maintain accurate and organized financial records in compliance with Australian accounting standards.

ATO & ASIC Support

• Assist in the preparation and lodgment of BAS, IAS, PAYG, and other compliance requirements with the
  Australian Taxation Office (ATO)
  .
• Monitor ATO portals for client notices, deadlines, and correspondence, ensuring timely follow-up.
• Support the preparation of annual returns, business registrations, and corporate compliance tasks with the
  Australian Securities & Investments Commission (ASIC)
  .
• Maintain compliance calendars to track ATO and ASIC obligations, ensuring no deadlines are missed.

Administrative & Client Support

• Manage email correspondence and respond to client queries in a timely and professional manner.
• Schedule meetings, prepare documents, and follow up on outstanding client information.
• Update and maintain client databases, ensuring data accuracy and confidentiality.
• Prepare and format documents, spreadsheets, and presentations as required.

Compliance & Reporting

• Ensure all accounting and administrative activities comply with Australian tax regulations, ASIC obligations, and firm policies.
• Prepare and submit periodic reports to supervisors or senior accountants.
• Coordinate with clients to gather supporting documents for tax, BAS, ASIC filings, and other accounting requirements.

QUALIFICATIONS

• Bachelor's degree in Accounting, Finance, Business Administration, or a related field (preferred but not mandatory if experienced).
• Prior experience as an Accounting Assistant, Bookkeeper, or Virtual Assistant in an accounting/bookkeeping firm.
• Familiarity with Australian accounting practices,
  ATO transactions
  , and
  ASIC compliance
  is highly preferred.
• Proficiency in accounting software and tools such as:
• Accounting Software:
  Xero, MYOB, QuickBooks Online, Sage
• Spreadsheets & Documents:
  Microsoft Excel, Google Sheets, Word, Docs
• Collaboration & Communication:
  Microsoft Outlook, Teams, Zoom, Slack, Google Workspace
• Document Management:
  Dext (Receipt Bank), Hubdoc, Dropbox, OneDrive
• Strong attention to detail, accuracy, and organizational skills.
• Ability to manage multiple priorities, meet deadlines, and work independently.
• Excellent written and verbal communication skills.

What's in It for You:

• Flexibility:
  Work remotely or from one of our inspiring offices and enjoy a better work-life balance
• Inspiring Workspaces:
  Our offices are strategically located and designed to fuel your best work.
• Free Unlimited Barista Coffee and Booze:
  Enjoy refreshments from our cafe and beverage bar.
• Dynamic Open Spaces:
  Conducive for productivity and creativity.
• State-of-the-Art Security:
  Ensuring your safety and peace of mind.
• Game Rooms:
  Take a break and unwind with our recreational facilities.
• Competitive Compensation:
  Your talents deserve to be rewarded We help you negotiate with our clients.
• Professional Growth:
  Access to ongoing training and development opportunities to help you reach your full potential.
• A Supportive Community:
  Join a diverse and inclusive team that's dedicated to your success.
• Global Impact:
  Be part of something bigger and make a difference on a global scale.

Ready to Make a Difference?

If you're ready to join a dynamic team and be part of something truly special, we want to hear from you Apply directly on this job ad, and let's forge a brighter future together Let's forge a brighter future together

hammerjack is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Description
Under supervision, the Coordinator-Client Services position supports the Account Executive Region and is accountable for administrative support.

The scope includes new and renewal client set up and verification of validity of loss information data. This includes tracking and reporting metrics, supporting ongoing service deliverables, unit administration. Also, the Coordinator-Client Services position will help ensure client satisfaction through business and productivity analyses and foster clear communications between business units and clients.

Responsibilities

• Administratively Supports the Account Executive Region.

• Operates reporting systems.

• Verifies validity of loss information and works with RiskTech data.
• Participates in special projects and performs other duties as requested.
• Assist and manage client service instructions within Broadspire account bulletin systems.
• Provides Account Executives support with Claim File Reviews.
• Updates and maintains forms, schedules and lists.
• Organizes and maintains designated adjuster listings.
• Maintains staff bios.
• Accountable for responding to loss run/data requests for the AEs.
• Assist Account Executives in the maintenance of location code structures/class code listings.
• Responds to claims questions in the absence of AE, redirecting questions outside of the position's scope.
• Orders and maintains marketing materials.
• Assist Account Executives in monitoring compliance and effectiveness of standardized models and procedures through development and maintenance of tracking spreadsheets.
• Assist Account Executives in preparation for Stewardship meetings including collecting data, providing basic analysis, constructing Power Point presentations, creating agendas.

• Creates and maintains a tracking/follow up systems for overdue invoices.

• Additional tasks as assigned.

• Upholds the Crawford Code of Conduct.

Qualifications

• Preferred administrative experience.
• Microsoft package including: Outlook, Teams, Word, Excel, PowerPoint, PDF editing and SharePoint.
• Strong organizational and time management skills.

Description
Duties and Responsibilities:

• Develop strong business relationships with "key players" in the respective industry and partner with existing clients to understand & align to their strategy.
• Develop strong partnerships with our clients to assist in growth of new and existing relationships.
• Ensure the financial performance of client contracts and programs by closely working with clients to adjust as needed.
• Partner with Client Services team members to analyze and develop innovative ways to minimize cost and create efficiencies in existing & new contracts.
• Oversee and enhance existing client relationships by continually developing and providing guidance and leadership to the Client Service team members of various accounts.
• Work collaboratively with the various support groups and Operations teams.
• Responsible for partnering with Operations to deliver on client performance expectations and Afni internal metrics.
• Assist in improving campaigns' performance by leveraging insights and driving process improvement activities.
• Assist in development of marketing materials, RFP's and work on the development and presentation of projects.
• Sponsor and oversee new project implementations.
• Partner with Afni IT, Security and RMM team to mitigate risk while ensuring contractual compliance.

Requirements

• 5+ years of relevant contact center experience, preferably BPO.
• Previous account management / client relations experience required.
• Previous management experience required.
• Possess exemplary verbal and written communication skills.
• Analytical and problem-solving skills are required.
• Strong organizational skills, proactive thinking with a creative and solution-oriented mindset.
• Demonstrated proficiency with Microsoft Office Suite.
• Prior experience giving presentations is required.
• Overnight travel expected.

About 5 ELK

We are an offshore service provider with a workforce of over 400 based in Cebu, Pampanga & Dumaguete. We build offshore teams that support Australian and UK financial advisers. Our people are the heroes behind the scenes, providing admin, reporting, and client support that keep advice businesses running smoothly.

Role Description

As a Client Services Administrator, you'll be part of that engine room. You'll work closely with financial planners to deliver exceptional back-office support, accurate reporting, and excellent client service.

Qualifications

• A degree in Accounting, Business, Commerce, or a related field
• Strong Microsoft Office skills (Excel, Word, Outlook)
• Experience with financial software (Xero, SAP, MYOB, QuickBooks, Xplan, insurance quoting tools) is a bonus
• Previous experience as a VA or supporting international clients is an advantage
• Understanding of financial services, banking, or accounting is a plus
• Proven customer service mindset

Job Purpose:

Lead the commercial relationship with current clients in order to achieve the strategic outcomes of Probe CX and the Client.

Develop strong commercial relationships with the client:

· Establish regular one on one contact in order to foster strong commercial relationships with key client influencers and decision makers

· Establish a clear understanding of the client's strategic drivers and communicate to the business

· Identify and make recommendations on strategic value-adds Stellar can provide for the client

· Develop and implement a strategic client management plan to ensure the ongoing success of the relationship

· Work with the Group Manager Operations (GMO) / General Manager Operations (GM) / General Manager Client Relations Group (GMCR) to resolve all client issues quickly and effectively

Lead commercial governance processes:

· Manage all change requests and contract variations

· Develop commercial impact statements and recommend the appropriate course of action on change requests and contract variations

· Negotiate commercial outcomes with the clients and where appropriate escalate to the GMO / GM / GMCR

· Maintain all written client correspondence including ad-hoc agreements that fall outside of the contractual requirements

· Audit centre invoices to ensure alignment with commercial agreements

· Oversee reporting to ensure internal stakeholders are clearly aware of client business drivers that may not be defined within the contract

· Manage the annual price review process

Organic growth and contract retention:

· Oversee all proposals for growth and / or changes to existing contracts including pricing, risk assessment and proposal development

· Manage the client contract renewal and / or re-tender process

· Develop risk and opportunity strategy papers for Probe CX to analyse commercial client relationships

· Conduct a monthly review of the contract P&L with the GMO / GM / GMCR to identify opportunities to improve revenue gains

Develop and oversee communication forums between the client and Probe CX operations:

· Identify and implement ways of improving the lines of communication, in keeping with OBM

· Escalate to the GMO / GM / GMCR all areas of performance that place the relationship with the client at risk venture

· Anticipate sensitive topics and work with the operational delivery team to ensure the company is prepared to manage the client and solution (eliminate surprises)

· Oversee client performance reviews including the development of presentation materials

· Work with the GMO / GM / GMCR to assess the health of key Stellar operational platforms including CPI, BBRs, TNTC

· Assist in developing an 'Account Management' team, including coordination of the company's stakeholders

Ad hoc Project Management for designated clients as required:

· Other reasonable duties as required

Qualifications:

· Must have at least 2 years of related work experience

· Experienced in client management, negotiation, statistical analysis, and pricing

· Must have above average written and verbal communication skills

· Amenable to work on a dayshift schedule and to work onsite in Eastwood, Quezon City