496 Client Services jobs in the Philippines
Client Services Rep 1
IQVIA
Posted 15 days ago
Job Viewed
Job Description
**Manila Speaker Bureau Logistics Planner**
IQVIA's Speaker Bureau team consists of dedicated meeting professionals who plan and manage highly compliant meetings and events for Life Sciences organizations. We work with our clients to deliver a high-quality attendee experience through a range of in-person, hybrid, and virtual meetings by seamlessly pairing deep industry expertise, best-in-class compliance technology and an innovative, scalable approach to support our client's Speaker Bureau. The **Manila** **Speaker Bureau** **Logistics Planner** is main point of contact of Venue, Food & Beverage, and Audio-Visual vendors on behalf of our client's field force sales reps through the planning logistics of these successful and compliant meetings.
**Essential Duties & Responsibilities**
+ Collaborate as an integral part of the client Core Team which comprises of meeting planners and speaker bureau planners and other planner roles supporting the logistics of each meeting.
+ Coordinate all aspects of the planning and delivery of relevant meeting logistics in a timely manner within the client's business rules and budgetary requirement.
+ Confirm and secure location/venue booking of each meeting assigned, applying venue compliance following business rules and approved SOP of each client team.
+ Plan and confirm Food & Beverage needs of the meeting for the Sales Rep, Speaker and all attendees considering any requested special F&B needs of the meeting.
+ Review and secure all audio-visual needs for the meeting including specific requests or needs by the Sales Rep or the Speaker(s) of the meeting.
+ Coordinate venue, food/beverage, and AV confirmation with Meeting Planner through standard documentation and communication within the meeting lifecycle.
+ Ensure all related tasks, required documents are sent and confirmed in a timely manner as measured by task due dates and applicable service level deliverables.
+ Communicate timely with meeting planner, speaker bureau planner and vendors related to task completion and other related inquiry or follow up needs.
+ Application of client business and compliance rules throughout the planning process, especially related to venue appropriateness and negotiated rates within compliance rules.
+ Ability to trigger or escalate any items that can impact risk on meeting compliance.
+ Complete work within client defined SLA parameters
+ Ensure understanding of system functionalities related to job function as assigned.
+ Liaise with relevant internal and external stakeholders to ensure appropriate team members have the most up to date information.
+ Comply with timekeeping standards & policies in Sprout, PSA ensuring accurate work hours are logged.
+ Other related team task maybe assigned.
**Qualifications**
+ 2+ years of (events) planning, and/or customer service experience or equivalent
+ Previous work experience in catering to US clients, preferably in a phone-based Customer Service role, is required
+ Relevant events or meeting planning experience is preferred
+ Pharma Industry experience is a plus
+ Familiarity with US cultural norms and practices to better understand and service stakeholders and clients.
+ Bachelor's Degree Required.
+ Proficiency in PC applications, Microsoft Office suite of products (Word, Excel, PowerPoint, Teams) and Outlook is required.
+ Knowledge in SharePoint, Salesforce and Smartsheet preferred.
+ Proficiency in using phone systems such as Twilio, CRM software and other relevant technology is preferred
+ Ability to carry out analysis and information gathering to resolve problems on routine matters.
+ Able to work during US standard business hours and be flexible on work schedule and/or extended hours to meet clients' business needs during peak season.
+ Ability to multi-task/plan numerous meetings simultaneously while still demonstrating a strong attention to detail.
+ Able to be flexible to report onsite frequently, dependent on business need
+ Conducive work space when working remotely at home, which includes ability to receive and make calls during your shift, work with company provided dual monitors and have appropriate internet speed is required
+ Comfortable working in a fast-paced team environment, while also able to work independently.
+ Exceptional customer service skills
+ A strong sense of urgency and the ability to effectively problem solve.
+ Excellent oral and written communication skills with focus on the ability to be concise and clear, summarize a situation and articulate the necessary next steps, effectively listen, and assess the need for urgent action.
+ Collaborate as an integral part of the project team to execute world class events as measured by internal and external client satisfaction
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create connections that accelerate the development and commercialization of innovative medical treatments. Everything we do is part of a journey to improve patient outcomes and population health worldwide.
To get there, we seek out diverse talent with curious minds and a relentless commitment to innovation and impact. No matter your role, everyone at IQVIA contributes to our shared goal of helping customers improve the lives of patients everywhere. Thank you for your interest in growing your career with us.
EEO Minorities/Females/Protected Veterans/Disabled
IQVIA's Speaker Bureau team consists of dedicated meeting professionals who plan and manage highly compliant meetings and events for Life Sciences organizations. We work with our clients to deliver a high-quality attendee experience through a range of in-person, hybrid, and virtual meetings by seamlessly pairing deep industry expertise, best-in-class compliance technology and an innovative, scalable approach to support our client's Speaker Bureau. The **Manila** **Speaker Bureau** **Logistics Planner** is main point of contact of Venue, Food & Beverage, and Audio-Visual vendors on behalf of our client's field force sales reps through the planning logistics of these successful and compliant meetings.
**Essential Duties & Responsibilities**
+ Collaborate as an integral part of the client Core Team which comprises of meeting planners and speaker bureau planners and other planner roles supporting the logistics of each meeting.
+ Coordinate all aspects of the planning and delivery of relevant meeting logistics in a timely manner within the client's business rules and budgetary requirement.
+ Confirm and secure location/venue booking of each meeting assigned, applying venue compliance following business rules and approved SOP of each client team.
+ Plan and confirm Food & Beverage needs of the meeting for the Sales Rep, Speaker and all attendees considering any requested special F&B needs of the meeting.
+ Review and secure all audio-visual needs for the meeting including specific requests or needs by the Sales Rep or the Speaker(s) of the meeting.
+ Coordinate venue, food/beverage, and AV confirmation with Meeting Planner through standard documentation and communication within the meeting lifecycle.
+ Ensure all related tasks, required documents are sent and confirmed in a timely manner as measured by task due dates and applicable service level deliverables.
+ Communicate timely with meeting planner, speaker bureau planner and vendors related to task completion and other related inquiry or follow up needs.
+ Application of client business and compliance rules throughout the planning process, especially related to venue appropriateness and negotiated rates within compliance rules.
+ Ability to trigger or escalate any items that can impact risk on meeting compliance.
+ Complete work within client defined SLA parameters
+ Ensure understanding of system functionalities related to job function as assigned.
+ Liaise with relevant internal and external stakeholders to ensure appropriate team members have the most up to date information.
+ Comply with timekeeping standards & policies in Sprout, PSA ensuring accurate work hours are logged.
+ Other related team task maybe assigned.
**Qualifications**
+ 2+ years of (events) planning, and/or customer service experience or equivalent
+ Previous work experience in catering to US clients, preferably in a phone-based Customer Service role, is required
+ Relevant events or meeting planning experience is preferred
+ Pharma Industry experience is a plus
+ Familiarity with US cultural norms and practices to better understand and service stakeholders and clients.
+ Bachelor's Degree Required.
+ Proficiency in PC applications, Microsoft Office suite of products (Word, Excel, PowerPoint, Teams) and Outlook is required.
+ Knowledge in SharePoint, Salesforce and Smartsheet preferred.
+ Proficiency in using phone systems such as Twilio, CRM software and other relevant technology is preferred
+ Ability to carry out analysis and information gathering to resolve problems on routine matters.
+ Able to work during US standard business hours and be flexible on work schedule and/or extended hours to meet clients' business needs during peak season.
+ Ability to multi-task/plan numerous meetings simultaneously while still demonstrating a strong attention to detail.
+ Able to be flexible to report onsite frequently, dependent on business need
+ Conducive work space when working remotely at home, which includes ability to receive and make calls during your shift, work with company provided dual monitors and have appropriate internet speed is required
+ Comfortable working in a fast-paced team environment, while also able to work independently.
+ Exceptional customer service skills
+ A strong sense of urgency and the ability to effectively problem solve.
+ Excellent oral and written communication skills with focus on the ability to be concise and clear, summarize a situation and articulate the necessary next steps, effectively listen, and assess the need for urgent action.
+ Collaborate as an integral part of the project team to execute world class events as measured by internal and external client satisfaction
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create connections that accelerate the development and commercialization of innovative medical treatments. Everything we do is part of a journey to improve patient outcomes and population health worldwide.
To get there, we seek out diverse talent with curious minds and a relentless commitment to innovation and impact. No matter your role, everyone at IQVIA contributes to our shared goal of helping customers improve the lives of patients everywhere. Thank you for your interest in growing your career with us.
EEO Minorities/Females/Protected Veterans/Disabled
This advertiser has chosen not to accept applicants from your region.
0
Client Services Associate Mi
University of Santo Tomas
Posted today
Job Viewed
Job Description
Job Overview
The role involves being one of the main contacts of clients in providing them support on maximizing the use of the product. On a day-to-day basis, the Associate's time is spent addressing client questions and requests about the Platform (Market Intelligence, Capital IQ, Panjiva, etc.) and Excel and is also responsible for escalating issues and inquiries to other teams if necessary, communicating with internal content teams, account management, and sales. Responsibilities
Having good communication skills, not just having good control of the English language, but also being able to express your thoughts well.
Another set of skills would be the ability to cope with steep learning curves and work under pressure.
Fresh Graduates are welcome to applyas long as there is a strong interest to learn and build a career in Finance.
Those with units in accounting, finance, and/or economics are preferred but not a hard requirement depending on the team.
1-2 years of Client Services experiencewould be an advantage, preferably in the financial industry.
Sound working knowledge of Microsoft Excel.
Desire and flexibility to learn and grow in an ever-changing environment.
Must have excellent oral and written Englishcommunication skills.
Must be willing to work inMakati but temporary work-from-home from home setup until further notice.
Must be amenable to work onholidays and weekends.
Shift varies depending on a team the being endorsed to.
Job Overview
The role involves being one of the main contacts of clients in providing them support on maximizing the use of the product. On a day-to-day basis, the Associate's time is spent addressing client questions and requests about the Platform
The role involves being one of the main contacts of clients in providing them support on maximizing the use of the product. On a day-to-day basis, the Associate's time is spent addressing client questions and requests about the Platform (Market Intelligence, Capital IQ, Panjiva, etc.) and Excel and is also responsible for escalating issues and inquiries to other teams if necessary, communicating with internal content teams, account management, and sales. Responsibilities
Having good communication skills, not just having good control of the English language, but also being able to express your thoughts well.
Another set of skills would be the ability to cope with steep learning curves and work under pressure.
Fresh Graduates are welcome to applyas long as there is a strong interest to learn and build a career in Finance.
Those with units in accounting, finance, and/or economics are preferred but not a hard requirement depending on the team.
1-2 years of Client Services experiencewould be an advantage, preferably in the financial industry.
Sound working knowledge of Microsoft Excel.
Desire and flexibility to learn and grow in an ever-changing environment.
Must have excellent oral and written Englishcommunication skills.
Must be willing to work inMakati but temporary work-from-home from home setup until further notice.
Must be amenable to work onholidays and weekends.
Shift varies depending on a team the being endorsed to.
Job Overview
The role involves being one of the main contacts of clients in providing them support on maximizing the use of the product. On a day-to-day basis, the Associate's time is spent addressing client questions and requests about the Platform
This advertiser has chosen not to accept applicants from your region.
1
Client Services Specialist (Night Shift)
Makati, National Capital Region
SAP
Posted today
Job Viewed
Job Description
We help the world run better
**Job Objective**:
**Key Responsibilities**:
Analyze, identify opportunities and create sound action steps with the customer's Audit / Invoice Capture service
Empowered to manage escalated issues by taking ownership of difficult customer situations, and is responsible for creating a plan of action
**Collaborate with internal departments such as**: Audit OPS, GACC, Quality, Training and Onboarding as well as Client Support, Implementations, Service Administration and Client Success Management when necessary to determine available options and address client issues
Track customer interactions/activities using CRM
Update product and job knowledge by participating and contributing to internal
discussions, brainstorming sessions, and trainings
Accomplish customer service and company mission by completing related results as
Support incoming client inquiries by reviewing previous inquiries and responses, gathering and researching information, assembling and forwarding information and verifying client understanding of information provided
Liaise with key stakeholders and/ or decision makers to determine correct audit guidelines/Invoice Capture requirements.
Review available resources and use applicable tools to confirm correct Expense and Audit/Invoice Capture set up
Run thru Intelligence Standard/Tech Support Admin Reports and provide analysis/updates on a regular basis
needed
**Qualifications**:
**Job Knowledge, Skills and Abilities**:
Experience in production and/or call center activities
Superior customer service skills with proven ability to de-escalate customer
complaints/problems
Excellent written and verbal communication skills
Professional phone presence and good interpersonal skills
Exceptional analytical and listening skills
Strong data entry and typing skills
Salesforce, etc)
Ability to operate well in a production team environment
Able and flexible to work extended hours
**Critical Performance Competencies**:
English Language
Accountability
Planning and Organization
Written and Verbal Communication
Change Management
Attention to Detail
Adaptability/ Flexibility
Intelligence
**Value Competencies**:
Displays passion for & responsibility to the customer
Hires, develops & rewards great people
Displays leadership through innovation in everything you do
Displays a passion for what you do and a drive to improve
Displays a relentless commitment to win
Displays personal & corporate integrity
**EEO**:
Concur is an Equal Opportunity Employer and applies this policy to all applicants and employees. We are committed to hiring and valuing a global diverse work team. (M/F/D/V)
We build breakthroughs together
We win with inclusion
SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
**EOE AA M/F/Vet/Disability**:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
**Requisition ID**: | Work Area: Customer Service and Support | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.
We help the world run better
Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differen
**Job Objective**:
**Key Responsibilities**:
Analyze, identify opportunities and create sound action steps with the customer's Audit / Invoice Capture service
Empowered to manage escalated issues by taking ownership of difficult customer situations, and is responsible for creating a plan of action
**Collaborate with internal departments such as**: Audit OPS, GACC, Quality, Training and Onboarding as well as Client Support, Implementations, Service Administration and Client Success Management when necessary to determine available options and address client issues
Track customer interactions/activities using CRM
Update product and job knowledge by participating and contributing to internal
discussions, brainstorming sessions, and trainings
Accomplish customer service and company mission by completing related results as
Support incoming client inquiries by reviewing previous inquiries and responses, gathering and researching information, assembling and forwarding information and verifying client understanding of information provided
Liaise with key stakeholders and/ or decision makers to determine correct audit guidelines/Invoice Capture requirements.
Review available resources and use applicable tools to confirm correct Expense and Audit/Invoice Capture set up
Run thru Intelligence Standard/Tech Support Admin Reports and provide analysis/updates on a regular basis
needed
**Qualifications**:
**Job Knowledge, Skills and Abilities**:
Experience in production and/or call center activities
Superior customer service skills with proven ability to de-escalate customer
complaints/problems
Excellent written and verbal communication skills
Professional phone presence and good interpersonal skills
Exceptional analytical and listening skills
Strong data entry and typing skills
Salesforce, etc)
Ability to operate well in a production team environment
Able and flexible to work extended hours
**Critical Performance Competencies**:
English Language
Accountability
Planning and Organization
Written and Verbal Communication
Change Management
Attention to Detail
Adaptability/ Flexibility
Intelligence
**Value Competencies**:
Displays passion for & responsibility to the customer
Hires, develops & rewards great people
Displays leadership through innovation in everything you do
Displays a passion for what you do and a drive to improve
Displays a relentless commitment to win
Displays personal & corporate integrity
**EEO**:
Concur is an Equal Opportunity Employer and applies this policy to all applicants and employees. We are committed to hiring and valuing a global diverse work team. (M/F/D/V)
We build breakthroughs together
We win with inclusion
SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
**EOE AA M/F/Vet/Disability**:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
**Requisition ID**: | Work Area: Customer Service and Support | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.
We help the world run better
Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differen
This advertiser has chosen not to accept applicants from your region.
2
Client Services Supervisor (Onsite Ortigas)
Pasig, Palawan
Philippine Space Agency (PhilSA)
Posted today
Job Viewed
Job Description
WHAT IS A CLIENT SERVICES SUPERVISOR
Our awesome Satellite Office Internal Team is looking for a CLIENT SERVICES SUPERVISOR to be part of their team.
Satellite Office is extremely client focused and committed to successful
outcomes for everything we do. To achieve this, we need the very best staff, people who love what they do and want the opportunity to excel.
Satellite Office is looking for an experienced and qualified Account Management Coordinator to assist achieving our high growth targets.
WHAT WILL BE YOUR MAIN RESPONSIBILITIES
NEW ACCOUNT SETUP
.Participate in account setup in partnership with the client specific to IT setup, office fit-out, branding & due-diligence exercises
ONBOARDING & OPERATIONAL SUPPORT
.Conduct onboarding for new hires and nurturing long-term client and staff relationships
.Establish a clear understanding of the client's tactical & strategic plans
.Prepare client/sales visit agenda and presentations
.Develop effective communication platforms for clients and staff
.Any other administrative task requested on a regular or ad-hoc basis
.Deal with client requests and troubleshoot problems
KEY ACCOUNT MANAGEMENT
.Drive inside sales initiatives
.Strengthening rapport with clients and accomplishing client requests in a customer-focused, professional, and courteous manner
.Act as an escalation point and a major advocate of the client
.Ensure an accurate assessment of client satisfaction at all times using various resources
- regular daily contacts, weekly, monthly & quarterly business reviews, and bi-annual pulse surveys (via phone or online)
.Identify, develop, implement, and make recommendations on strategic value-adds (innovation)
Assistance with Client IT Requirements
.Coordinating the management of IT and equipment Purchase Orders with Suppliers
.Raising IT tickets for clients where necessary
.Follow-up on installation progress or resolution of tickets
.Maintain an inventory of purchased equipment and status
WHAT ARE WE LOOKING FOR
PERSONAL SKILLS & QUALITIES
.Proactive, resourceful, self-motivated, takes initiative
.Strong communication skills (written and spoken)
.High service orientation.
.Ability to meet deadlines with excellent time management skills
.Calm, polite, and professional behavior.
.Precise, accurate and attentive to details
.General business knowledge.
SPECIAL REQUIREMENTS
.Willing to work Australian hours (Sydney)
.Advanced knowledge of Microsoft Applications (Excel, Word, Outlook, PowerPoint)
.Advanced knowledge of Google Doc, Sheets, Mail, Calendar
.Experience with Australian businesses is beneficial
QUALIFICATIONS & EXPERIENCE
.Bachelor's Degree from a reputable College or University
.At least three plus (3+) years' work experience
CLIENT SERVICES SUPERVISOR (ONSITE ORTIGAS)
Our awesome Satellite Office Internal Team is looking for a CLIENT SERVICES SUPERVISOR to be part of their team.
Satellite Office is extremely client focused and committed to successful
outcomes for everything we do. To achieve this, we need the very best staff, people who love what they do and want the opportunity to excel.
Satellite Office is looking for an experienced and qualified Account Management Coordinator to assist achieving our high growth targets.
WHAT WILL BE YOUR MAIN RESPONSIBILITIES
NEW ACCOUNT SETUP
.Participate in account setup in partnership with the client specific to IT setup, office fit-out, branding & due-diligence exercises
ONBOARDING & OPERATIONAL SUPPORT
.Conduct onboarding for new hires and nurturing long-term client and staff relationships
.Establish a clear understanding of the client's tactical & strategic plans
.Prepare client/sales visit agenda and presentations
.Develop effective communication platforms for clients and staff
.Any other administrative task requested on a regular or ad-hoc basis
.Deal with client requests and troubleshoot problems
KEY ACCOUNT MANAGEMENT
.Drive inside sales initiatives
.Strengthening rapport with clients and accomplishing client requests in a customer-focused, professional, and courteous manner
.Act as an escalation point and a major advocate of the client
.Ensure an accurate assessment of client satisfaction at all times using various resources
- regular daily contacts, weekly, monthly & quarterly business reviews, and bi-annual pulse surveys (via phone or online)
.Identify, develop, implement, and make recommendations on strategic value-adds (innovation)
Assistance with Client IT Requirements
.Coordinating the management of IT and equipment Purchase Orders with Suppliers
.Raising IT tickets for clients where necessary
.Follow-up on installation progress or resolution of tickets
.Maintain an inventory of purchased equipment and status
WHAT ARE WE LOOKING FOR
PERSONAL SKILLS & QUALITIES
.Proactive, resourceful, self-motivated, takes initiative
.Strong communication skills (written and spoken)
.High service orientation.
.Ability to meet deadlines with excellent time management skills
.Calm, polite, and professional behavior.
.Precise, accurate and attentive to details
.General business knowledge.
SPECIAL REQUIREMENTS
.Willing to work Australian hours (Sydney)
.Advanced knowledge of Microsoft Applications (Excel, Word, Outlook, PowerPoint)
.Advanced knowledge of Google Doc, Sheets, Mail, Calendar
.Experience with Australian businesses is beneficial
QUALIFICATIONS & EXPERIENCE
.Bachelor's Degree from a reputable College or University
.At least three plus (3+) years' work experience
CLIENT SERVICES SUPERVISOR (ONSITE ORTIGAS)
This advertiser has chosen not to accept applicants from your region.
3
Client Services Coordinator (Marketing/advertising)
Philippine Space Agency (PhilSA)
Posted today
Job Viewed
Job Description
CLIENT SERVICES COORDINATOR
WHAT IS A CLIENT SERVICES COORDINATOR
Our awesome client, aleading merchandisingcompany based in the US is looking for a Client Services Coordinator to be part of their creative team.
WHAT WILL BE YOUR MAIN RESPONSIBILITIES
Ideate, source, and quote products based on client needs and expectations
Build client facing presentations
Enter and maintain accurate CRM data
Meet deadlines as assigned
Effectively manage and prioritize a daily task list as assigned by your internal team.
Understand and adhere to account brand guidelines
Work with assigned account managers in driving BDA value and meeting customer needs.
Initiate and maintain vendor relationships through detailed communications
An understanding of negotiation tactics to maximize profits
Maintain flexibility during times of ambiguity
Work as a team with sales and production to ensure timely delivery and customer satisfaction.
Other job duties and projects as assigned.
WHAT ARE WE LOOKING FOR
1+ years of experience in sales or sales support - ad specialty, merchandise industries, a plus
Customer Service skills - proven ability to deal effectively with clients.
Ability to communicate clearly with internal and external stakeholders.
General knowledge of Microsoft Office Suite. PowerPoint & Excel expertise a plus
Ability to learn and maintain processes while working in a fast-paced environment.
Strong interpersonal and organizational skills.
Detail Oriented
Multi-tasking - ability to juggle multiple projects.
Basic Understanding of how to help a client drive differentiation and brand value.
Others
Must be amenable to work at night
Must be amenable to work in Ortigas
CLIENT SERVICES COORDINATOR
WHAT IS A CLIENT SERVICES COORDINATOR
Our awesome client, aleading merchandisingcompany based in the US is looking for a Client Services Coordinator to be part of their creative team.
WHAT WILL BE YOUR MAIN RESPONSIBILITIES
Ideate, source, and quote products based on client needs and expectations
Build client facing presentations
Enter and maintain accurate CRM data
Meet deadlines as assigned
Effectively manage and prioritize a daily task list as assigned by your internal team.
Understand and adhere to account brand guidelines
Work with assigned account managers in driving BDA value and meeting customer needs.
Initiate and maintain vendor relationships through detailed communications
An understanding of negotiation tactics to maximize profits
Maintain flexibility during times of ambiguity
Work as a team with sales and production to ensure timely delivery and customer satisfaction.
Other job duties and projects as assigned.
WHAT ARE WE LOOKING FOR
1+ years of experience in sales or sales support - ad specialty, merchandise industries, a plus
Customer Service skills - proven ability to deal effectively with clients.
Ability to communicate clearly with internal and external stakeholders.
General knowledge of Microsoft Office Suite. PowerPoint & Excel expertise a plus
Ability to learn and maintain processes while working in a fast-paced environment.
Strong interpersonal and organizational skills.
Detail Oriented
Multi-tasking - ability to juggle multiple projects.
Basic Understanding of how to help a client drive differentiation and brand value.
Others
Must be amenable to work at night
Must be amenable to work in Ortigas
CLIENT SERVICES COORDINATOR
This advertiser has chosen not to accept applicants from your region.
4
Canada SMB Client Services - Team Leader
Makati City, National Capital Region
ADP
Posted 4 days ago
Job Viewed
Job Description
This role is responsible for the leadership and management of a Service Center area for a defined set of clients and/or products. Has significant impact on the work environment and will be tasked to provide the tools and resources for associates to succeed and maintain a high level of associate engagement and client/participant satisfaction. Oversees the day-to-day activities of associates and achievement of established associate and client service level metrics. (30% of time) Establishes and communicates goals and provides regular feedback to associates, including developmental opportunities. Continuously reviews team performance; identifies and appropriately addresses opportunities for improvement. (20% of time) Achieves objectives for associate engagement and turnover. (20% of time) Collaborate with other internal departments to ensure service objectives are met. (15% of time) Identifies areas in need of process improvement and solicits feedback from associates on service improvements. (5% of time) Creates a high-performance team environment that supports/reinforces associate development and retention. Provides periodic performance feedback and conducts annual performance reviews. Responsible for recruitment, selection, hiring, compensation management, and performance management of the staff. Assists in determining the team's training requirements. Ensure timely and effective training is delivered to enhance skills of the team. (10% of time)
REQUIREMENTS Graduate of business administration/management, accounting or other related disciplines. (Highly Preferred) 3-5 years customer service, benefits administration, payroll, HR or related experience. (Required / Highly Preferred) 2 -3 years SME, mentor or supervisory experience (Required) Proven proficiency in prioritizing critical client issues and managing workflow. (Required) Proficiency in the use of PC applications. (Required) Working knowledge of payroll and benefit administration is helpful. (Highly Preferred) Effective oral and written communication skills required. Strong interpersonal, conflict management and mentoring skills. Effective time management skills, organization, and planning required
**A little about ADP:** We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition ( .
**Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP:** ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
**Ethics at ADP:** ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click to learn more about ADP's culture and our full set of values.
REQUIREMENTS Graduate of business administration/management, accounting or other related disciplines. (Highly Preferred) 3-5 years customer service, benefits administration, payroll, HR or related experience. (Required / Highly Preferred) 2 -3 years SME, mentor or supervisory experience (Required) Proven proficiency in prioritizing critical client issues and managing workflow. (Required) Proficiency in the use of PC applications. (Required) Working knowledge of payroll and benefit administration is helpful. (Highly Preferred) Effective oral and written communication skills required. Strong interpersonal, conflict management and mentoring skills. Effective time management skills, organization, and planning required
**A little about ADP:** We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition ( .
**Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP:** ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
**Ethics at ADP:** ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click to learn more about ADP's culture and our full set of values.
This advertiser has chosen not to accept applicants from your region.
5
Client Services Rep 1 (FCR Planner)
IQVIA
Posted 15 days ago
Job Viewed
Job Description
**Manila Speaker Bureau Financial Close & Review Planner**
IQVIA's Speaker Bureau team consists of dedicated meeting professionals who plan and manage highly compliant meetings and events for Life Sciences organizations. We work with our clients to deliver a high-quality attendee experience through a range of in-person, hybrid, and virtual meetings by seamlessly pairing deep industry expertise, best-in-class compliance technology and an innovative, scalable approach to support our client's Speaker Bureau. The **Manila** **Speaker Bureau** **Financial Close & Review Planner** is overall accountable in auditing and reviewing actual financials post meeting. FCR Planner is heavily focused on ensuring we are accurate in our government required Transfer of Value reporting responsibilities.
**Essential Duties & Responsibilities**
+ Collaborate as an integral part of the client Core Team which comprises of meeting planners, logistics planner and speaker bureau planners and other roles supporting execution of planning of each meeting
+ Review all aspects of planning are within the client's business rules and budgetary requirement. The following items are critical to the FCR Planner role in executing seamlessly:
+ Assess accuracy of Management Fee applied tied to the program type
+ Review Speaker Travel expenses to ensure no discrepancy between itinerary vs travel charges
+ Review Speaker Honorarium to ensure Speaker is paid correctly.
+ Accurately plot venue/caterer charges to the specific FCR approved calculator to flag any overage on approved cost per person as needed
+ Accurately move charges to their applicable budget category following client's business rules on approved categories
+ Review and resolve attendance discrepancies as needed.
+ Ensure all expenses matches between systems (EFX and Centris) and document approved exemptions as needed
+ Obtain necessary documents (receipts) are uploaded in the meeting and other related documents as required
+ Communicate timely with meeting planner, speaker bureau planner, logistics planner, vendors related to task completion and other related inquiry or follow up needs
+ Application of client business and compliance rules throughout the financial close & review process.
+ Ability to trigger or escalate any items that can impact risk on meeting compliance.
+ Ensure understanding of system functionalities related to job function as assigned.
+ Liaise with relevant internal and external stakeholders to ensure appropriate team members have the most up to date information
+ Comply with timekeeping standards & policies in Sprout, PSA ensuring accurate work hours are logged.
+ Other related team task maybe assigned
**Qualifications**
+ 2+ years of customer service or equivalent
+ Previous work experience in catering to US clients, preferably in a phone-based Customer Service role, is required
+ Relevant audit experience is preferred
+ Pharma Industry experience is a plus
+ Familiarity with US cultural norms and practices to better understand and service stakeholders and clients.
+ Bachelor's Degree Required
+ Proficiency in PC applications, Microsoft Office suite of products (Word, Excel, PowerPoint, Teams) and Outlook is required
+ Knowledge in SharePoint, Salesforce and Smartsheet preferred
+ Proficiency in using phone systems such as Twilio, CRM software and other relevant technology is preferred
+ Able to work during US standard business hours and be flexible on work schedule and/or extended hours to meet clients' business needs during peak season
+ Expert on analysis and information gathering to resolve problems on routine matters.
+ Ability to multi-task/plan numerous meetings simultaneously while still demonstrating a strong attention to detail
+ Comfortable working in a fast-paced team environment, while also able to work independently
+ Exceptional customer service skills
+ A strong sense of urgency and the ability to effectively problem solve
+ Excellent in communication, both oral and written
+ Collaborate as an integral part of the project team to execute world class events as measured by internal and external client satisfaction
+ Strong aptitude of financial calculations.
+ A strong sense of urgency and advanced ability to effectively problem solve.
+ Advanced oral and written communication skills with focus on the ability to be concise and clear, summarize a situation and articulate the necessary next steps, effectively listen, and assess the need for urgent action.
+ Able to be flexible to report onsite frequently, dependent on business need
+ Conducive work space when working remotely at home, which includes ability to receive and make calls during your shift, work with company provided dual monitors and have appropriate internet speed to complete work.
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create connections that accelerate the development and commercialization of innovative medical treatments. Everything we do is part of a journey to improve patient outcomes and population health worldwide.
To get there, we seek out diverse talent with curious minds and a relentless commitment to innovation and impact. No matter your role, everyone at IQVIA contributes to our shared goal of helping customers improve the lives of patients everywhere. Thank you for your interest in growing your career with us.
EEO Minorities/Females/Protected Veterans/Disabled
IQVIA's Speaker Bureau team consists of dedicated meeting professionals who plan and manage highly compliant meetings and events for Life Sciences organizations. We work with our clients to deliver a high-quality attendee experience through a range of in-person, hybrid, and virtual meetings by seamlessly pairing deep industry expertise, best-in-class compliance technology and an innovative, scalable approach to support our client's Speaker Bureau. The **Manila** **Speaker Bureau** **Financial Close & Review Planner** is overall accountable in auditing and reviewing actual financials post meeting. FCR Planner is heavily focused on ensuring we are accurate in our government required Transfer of Value reporting responsibilities.
**Essential Duties & Responsibilities**
+ Collaborate as an integral part of the client Core Team which comprises of meeting planners, logistics planner and speaker bureau planners and other roles supporting execution of planning of each meeting
+ Review all aspects of planning are within the client's business rules and budgetary requirement. The following items are critical to the FCR Planner role in executing seamlessly:
+ Assess accuracy of Management Fee applied tied to the program type
+ Review Speaker Travel expenses to ensure no discrepancy between itinerary vs travel charges
+ Review Speaker Honorarium to ensure Speaker is paid correctly.
+ Accurately plot venue/caterer charges to the specific FCR approved calculator to flag any overage on approved cost per person as needed
+ Accurately move charges to their applicable budget category following client's business rules on approved categories
+ Review and resolve attendance discrepancies as needed.
+ Ensure all expenses matches between systems (EFX and Centris) and document approved exemptions as needed
+ Obtain necessary documents (receipts) are uploaded in the meeting and other related documents as required
+ Communicate timely with meeting planner, speaker bureau planner, logistics planner, vendors related to task completion and other related inquiry or follow up needs
+ Application of client business and compliance rules throughout the financial close & review process.
+ Ability to trigger or escalate any items that can impact risk on meeting compliance.
+ Ensure understanding of system functionalities related to job function as assigned.
+ Liaise with relevant internal and external stakeholders to ensure appropriate team members have the most up to date information
+ Comply with timekeeping standards & policies in Sprout, PSA ensuring accurate work hours are logged.
+ Other related team task maybe assigned
**Qualifications**
+ 2+ years of customer service or equivalent
+ Previous work experience in catering to US clients, preferably in a phone-based Customer Service role, is required
+ Relevant audit experience is preferred
+ Pharma Industry experience is a plus
+ Familiarity with US cultural norms and practices to better understand and service stakeholders and clients.
+ Bachelor's Degree Required
+ Proficiency in PC applications, Microsoft Office suite of products (Word, Excel, PowerPoint, Teams) and Outlook is required
+ Knowledge in SharePoint, Salesforce and Smartsheet preferred
+ Proficiency in using phone systems such as Twilio, CRM software and other relevant technology is preferred
+ Able to work during US standard business hours and be flexible on work schedule and/or extended hours to meet clients' business needs during peak season
+ Expert on analysis and information gathering to resolve problems on routine matters.
+ Ability to multi-task/plan numerous meetings simultaneously while still demonstrating a strong attention to detail
+ Comfortable working in a fast-paced team environment, while also able to work independently
+ Exceptional customer service skills
+ A strong sense of urgency and the ability to effectively problem solve
+ Excellent in communication, both oral and written
+ Collaborate as an integral part of the project team to execute world class events as measured by internal and external client satisfaction
+ Strong aptitude of financial calculations.
+ A strong sense of urgency and advanced ability to effectively problem solve.
+ Advanced oral and written communication skills with focus on the ability to be concise and clear, summarize a situation and articulate the necessary next steps, effectively listen, and assess the need for urgent action.
+ Able to be flexible to report onsite frequently, dependent on business need
+ Conducive work space when working remotely at home, which includes ability to receive and make calls during your shift, work with company provided dual monitors and have appropriate internet speed to complete work.
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create connections that accelerate the development and commercialization of innovative medical treatments. Everything we do is part of a journey to improve patient outcomes and population health worldwide.
To get there, we seek out diverse talent with curious minds and a relentless commitment to innovation and impact. No matter your role, everyone at IQVIA contributes to our shared goal of helping customers improve the lives of patients everywhere. Thank you for your interest in growing your career with us.
EEO Minorities/Females/Protected Veterans/Disabled
This advertiser has chosen not to accept applicants from your region.
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6
Client Services Coordinator Nightshift Can Start
Philippine Space Agency (PhilSA)
Posted today
Job Viewed
Job Description
CLIENT SERVICES COORDINATOR
WHAT IS A CLIENT SERVICES COORDINATOR
Our awesome client, aleading merchandisingcompany based in the US is looking for a Client Services Coordinator to be part of their creative team.
WHAT WILL BE YOUR MAIN RESPONSIBILITIES
Ideate, source, and quote products based on client needs and expectations
Build client facing presentations
Enter and maintain accurate CRM data
Meet deadlines as assigned
Effectively manage and prioritize a daily task list as assigned by your internal team.
Understand and adhere to account brand guidelines
Work with assigned account managers in driving BDA value and meeting customer needs.
Initiate and maintain vendor relationships through detailed communications
An understanding of negotiation tactics to maximize profits
Maintain flexibility during times of ambiguity
Work as a team with sales and production to ensure timely delivery and customer satisfaction.
Other job duties and projects as assigned.
WHAT ARE WE LOOKING FOR
1+ years of experience in sales or sales support - ad specialty, merchandise industries, a plus
Customer Service skills - proven ability to deal effectively with clients.
Ability to communicate clearly with internal and external stakeholders.
General knowledge of Microsoft Office Suite. PowerPoint & Excel expertise a plus
Ability to learn and maintain processes while working in a fast-paced environment.
Strong interpersonal and organizational skills.
Detail Oriented
Multi-tasking - ability to juggle multiple projects.
Basic Understanding of how to help a client drive differentiation and brand value.
Others
Must be amenable to work at night
Must be amenable to work in Ortigas
CLIENT SERVICES COORDINATOR
WHAT IS A CLIENT SERVICES COORDINATOR
Our awesome client, aleading merchandisingcompany based in the US is looking for a Client Services Coordinator to be part of their creative team.
WHAT WILL BE YOUR MAIN RESPONSIBILITIES
Ideate, source, and quote products based on client needs and expectations
Build client facing presentations
Enter and maintain accurate CRM data
Meet deadlines as assigned
Effectively manage and prioritize a daily task list as assigned by your internal team.
Understand and adhere to account brand guidelines
Work with assigned account managers in driving BDA value and meeting customer needs.
Initiate and maintain vendor relationships through detailed communications
An understanding of negotiation tactics to maximize profits
Maintain flexibility during times of ambiguity
Work as a team with sales and production to ensure timely delivery and customer satisfaction.
Other job duties and projects as assigned.
WHAT ARE WE LOOKING FOR
1+ years of experience in sales or sales support - ad specialty, merchandise industries, a plus
Customer Service skills - proven ability to deal effectively with clients.
Ability to communicate clearly with internal and external stakeholders.
General knowledge of Microsoft Office Suite. PowerPoint & Excel expertise a plus
Ability to learn and maintain processes while working in a fast-paced environment.
Strong interpersonal and organizational skills.
Detail Oriented
Multi-tasking - ability to juggle multiple projects.
Basic Understanding of how to help a client drive differentiation and brand value.
Others
Must be amenable to work at night
Must be amenable to work in Ortigas
CLIENT SERVICES COORDINATOR
This advertiser has chosen not to accept applicants from your region.
7
SBS Client Services 24x7 Client Service Representative I
Makati City, National Capital Region
ADP
Posted 3 days ago
Job Viewed
Job Description
Small Business Services - 24x7 Client Service Representative I
Small Business Services - 24x7 Client Service Representative I
**A little about ADP:** We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition ( .
**Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP:** ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
**Ethics at ADP:** ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click to learn more about ADP's culture and our full set of values.
Small Business Services - 24x7 Client Service Representative I
**A little about ADP:** We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition ( .
**Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP:** ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
**Ethics at ADP:** ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click to learn more about ADP's culture and our full set of values.
This advertiser has chosen not to accept applicants from your region.
8