What Jobs are available for Customer Service Representatives in Iloilo?

Job description:

Minimum Qualifications:

-College Level

-Minimum of 6 months CSR Voice experience in the BPO industry

-Fintech experience acceptable

-Willing to work in rotating shifts

-Can work in ILO ILO City

Job Types: Full-time, Permanent

Benefits:

• Paid training

Work Location: In person

The Call Center Supervisor/Coach leads a team of associates by monitoring and managing their daily activities and performance. The Coach is also tasked with providing constructive feedback and if necessary any corrective action to ensure that the team meets client metric obligations on a daily basis. The Coach is also the team's point of contact for escalations and is obligated to notify the Operations Manager of all issues arising from both external and internal customers

The Call Center Supervisor/Coach leads a team of associates by monitoring and managing their daily activities and performance. The Coach is also tasked with providing constructive feedback and if necessary any corrective action to ensure that the team meets client metric obligations on a daily basis. The Coach is also the team's point of contact for escalations and is obligated to notify the Operations Manager of all issues arising from both external and internal customers.

Key Accountabilities:

• Review and monitor the daily activities and performance of the team, which includes attendance, call coverage, claim procedures and quality standards.
• Track, report and maintain quality, attendance, productivity and service measures.
• Accountable for ensuring that the team meets client metric obligations.
• Handle escalated customer calls as needed.
• Notify the Operations Manager on a daily basis of all issues that arise from the customers and the employees.
• Monitor associate calls for quality standards and provide constructive feedback.
• Support training programs and coach toward performance improvement of associates.
• Conduct informal and formal performance reviews and do corrective action as necessary.
• Conduct the performance evaluation process and administer progressive discipline as necessary.
• Attend client meetings and provide recommendations for program and call center improvements.
• Contribute to decisions related to systems, tools and processes.
• Assist the Manager and the HRD by reporting changes due to employee work schedules, voluntary and involuntary terminations, leave of absence requests, vacation and illness.

Experience, Skillsets and Personal Competencies:

• At least 2 to 5 years of experience in coaching and supervision.
• Previous call center and/or insurance experience.
• High proficiency in the English language.
• Computer literate with an intermediate skill level in the use of MS Office.
• Knowledge of billing systems
• Core and Leadership
• plan and organize work of others
• drive performance execution and results
• problem-solving and decision making
• motivation and development of others
• support collaboration
• display leadership courage
• divine discontent
• intellectual horsepower and learning agility
• display credibility and influence
• Functional
• Ability to read, write, analyse and interpret instructions, professional documents and business publications
• Ability to write correspondence, reports and/or manuals and effectively present information to clients, employees and management.
• Technical
• Ability to become proficient in a variety of call center applications.

Job Overview

The Triage Nurse is responsible for providing safe and effective telephone assessments, patient care instructions, and directions to the appropriate level of care (emergent, urgent, medical/non-urgent and self-care). It includes scheduling of appointments for labs and/or radiology, prescription refill.

Key Responsibilities

• Follow the policies & procedures of Caring One and their clients.
• Handle Inbound Calls from Patients
• Check insurance eligibility
• Review patient's medical records
• Assess patient to determine the appropriate level of care required to safely meet the patient's medical needs. (Emergent, urgent, non-urgent or home care status)
• When appropriate, provide home care instructions using the approved, written.
• guidelines as well as approved reference material provided.
• Utilize all resources and guidelines at his/her disposal to effectively assess,
• prioritize, advise, schedule classes or physician appointments, or refer calls when necessary to the client.
• Coordinate to onshore nurses and providers to ensure quality of care
• Refer patients to appropriate medical facilities or providers for care, utilizing.
• approved guidelines as indicated by individual client profiles.
• Thoroughly complete documentation utilizing the appropriate EMR/PM System
• in compliance with the clients approved policies and procedures.
• Actively participate in new employee orientation, ongoing training programs,
• staff meetings, continuous quality improvement, and periodic performance/protocol evaluations and development.
• Maintain current nursing skills and knowledge base by attendance at workshops and seminars, completion of mandatory continuing education, reading of professional journals, publications, and participation in professional organizations.

Key Competencies:

• Strong customer service skills and patient-centered approach.
• Familiarity of urology terms and virtual triage and documentation best practices
• Active listening and empathy to address patient concerns with care and respect.
• Ability to multitask and manage high call volumes, patient check-ins, and scheduling simultaneously.
• Familiarity with electronic medical records (EMR) systems
• Knowledge of healthcare regulations and administrative processes.
• Adaptability and teamwork.

Working Conditions:

• Environment: Call Center setting, involving both administrative work and virtual patient interactions.
• Schedule: Full-time, night shift or weekend hours based on client needs and demands.
• Physical Requirements: Prolonged periods of sitting and using a computer; occasional lifting of files or supplies.

About the role

Join the growing team at Caring-One Iloilo Call Center Services, a leading provider of high-quality call centre services in Iloilo, Western Visayas. We are seeking an experienced Call Center Nurse to provide exceptional customer service and medical support to our diverse range of clients. This full-time position will be based in our modern call centre facility in Iloilo.

What you'll be doing

1. Respond to inbound and outbound calls and enquiries from customers, providing professional and empathetic medical advice and support
2. Accurately assess customer needs and provide appropriate solutions or referrals
3. Maintain detailed and up-to-date records of all customer interactions
4. Make clinical decisions regarding the patient care
5. Collaborate the care of the patient to providers
6. Collaborate with the broader team to identify and implement process improvements
7. Adhere to all relevant policies, procedures and regulatory requirements especially of Medicare and HIPAA
8. Actively participate in training and development opportunities to enhance your skills

What we're looking for

1. Registered nurse with a valid license and at least 6 months experience in a clinical/hospital setting
2. Excellent communication and interpersonal skills, with the ability to engage with customers from diverse backgrounds
3. Strong problem-solving and critical thinking skills to effectively manage customer enquiries
4. Proficient in using computer systems and call centre technology
5. Flexible and adaptable, with the capacity to work well in a fast-paced, high-volume environment
6. Passionate about delivering exceptional customer service and a genuine desire to make a positive difference

Join our growing team and be a part of our mission to provide exceptional customer service and support.

About us

Caring-One Iloilo Call Center Services is a leading provider of high-quality call centre services in the Philippines. With a focus on delivering exceptional customer experiences, we partner with a diverse range of clients across various industries. Our modern, well-equipped facilities and talented team of professionals ensure we consistently exceed the expectations of our customers.

Apply now

If you meet the requirements and are excited about this opportunity, we encourage you to submit your application today.

Began as a startup by our founder James Rick Stinson way in 2004 as GlobalSky with only 12 agents, it has made way to its offspring OBPO through the partnership with our CEO Alice Ledesma-Bautista.

Industry

OTHER COMMUNITY, SOCIAL AND PERSONAL SERVICE ACTIVITIES

Neksjob Iloilo is hiring a Full time Call Center Agent role in Mandurriao, Western Visayas. Apply now to be part of our team.

Job summary:

• Flexible hours available

Qualifications:

• 6 months of call center experience
• High School or Senior High School graduate
• Basic computer proficiency
• Strong verbal and written communication skills

Benefits:

-Competitive salary with bonuses and performance incentives

-Paid training

-Night differential

-Loyalty rewards and holiday gifts

-Paid vacation and sick leave

-HMO (health) coverage

-Life insurance

-Retirement plan

Job description

We are seeking a dedicated and professional Call Center Agent to join our customer support team. As a Call Center Agent, you will be responsible for providing outstanding customer service through inbound and outbound calls. You will assist customers with their inquiries, resolve issues, and ensure a positive experience. Your role is key in delivering excellent service, driving customer satisfaction, and maintaining the company's reputation.

Here's what awaits you when you join:

Account has easy tasks to complete and no heavy workloads.

Fun and friendly environment

Career growth

HMO on day 1

20% Night Differential

Performance bonus

Retirement Fund, Loyalty Incentives & many more

Qualification:

Completed 2nd year in college (72 units) with at least 6 months of work experience.

College Graduate with 6 months of BPO experience

Amenable to work onsite

Can start asap

Customer Support & Operations Associate

Schedule (7 PM- 4 AM)| Fulltime | Iloilo (Onsite Setup)

About the RoleWe are looking for a Customer Support & Operations Associate to join our growing Iloilo team. This role is non-sales and non-commission, focused on providing excellent support to our international partners/clients.

You will help manage partners requests, coordinate with contractors, update data, and ensure smooth operations. The work requires accuracy, adaptability, and strong communication skills.

Why Cooee

Because we believe in the power of human connection. Because we are committed to flourishing human potential. Because we dream of a world where each one of us walks along the path to who we are and the best that we can be. This is Why we do What we do To be a part of transformation one person, one community, one business at a time.

We are One Team committed to investing in relationships fueled by trust and anchored on the One Shared Vision to transform through connection. We believe this is where the strength of Cooee and our partnerships lie in having clarity and conviction in purpose.

What you'll be working on

• Assist clients by interpreting and validating their service requests.
• Coordinate with contractors and partners to address client needs.
• Maintain and update client/service data accurately in internal systems.
• Monitor open jobs and follow up to ensure timely completion.
• Communicate clearly and professionally with clients and team members.
• Contribute to process improvements and suggest solutions to recurring issues.

What were looking for

• At least 1–2 years of experience in customer service, operations support, or data coordination preferred.
• Fresh graduates with excellent communication and organizational skills are welcome to apply.
• Strong written and spoken English, with the ability to interact confidently with international clients.
• Detail-oriented, accurate, and able to work in a fast-paced environment.
• Proficiency in Microsoft Office (Word, Excel); familiarity with CRM or ticketing tools is an advantage.
• Willing to work full onsite, night shift (Iloilo office).

Onsite (Iloilo Office): Bldg. 2, 2nd Floor of Nelly Garden, Jaro, Iloilo City