72 Customer Service Representatives jobs in Guagua

GA HR Consultancy Inc. has been engaged by a respected and growth-oriented real estate company in Bataan to recruit a Director for Client Services and Relations. This is a high-impact, executive leadership opportunity for a seasoned professional with a strong track record in client experience, operations, and team leadership.

If you're passionate about driving client satisfaction and operational excellence across residential communities, this is the ideal role to influence strategy, people, and performance in a dynamic, fast-paced environment.

About the Role

As Director for Client Services and Relations (CSRG), you will lead key client-facing departments across Customer Care, Property Management, and Quality & Maintenance, overseeing day-to-day operations and long-term service strategy. You will work directly with executive leadership to drive customer satisfaction, process excellence, and stakeholder engagement across multiple residential developments in Central Luzon.

Key Responsibilities:

Client-Focused Leadership

• Champion a culture of service excellence across all touchpoints (frontline, back office, digital, and phone).
• Use customer insight and analytics to identify and resolve root causes of dissatisfaction.

Property & Stakeholder Management

• Lead operations for a portfolio of at least five (5) residential properties in Central Luzon.
• Ensure HOA satisfaction, service continuity, and timely resolution of community concerns.
• Review financial and operational summaries, and provide reports to the President and/or investors.

Quality & Maintenance Oversight

• Enforce zero-punchlist standards for house turnovers.
• Optimize warranty services and maintenance planning within budget constraints.

Strategic Leadership & Team Development

• Coach and mentor department heads and team leaders to deliver results and embody service values.
• Oversee implementation of onboarding, training, and quality programs for frontline staff.
• Contribute to leadership pipeline development and succession planning.

Compliance & Governance

• Ensure compliance with real estate development laws, property codes, and internal policies.
• Participate in audits, reviews, and cross-functional management meetings.

Ideal Candidate Profile

Qualifications:

• Bachelor's degree in Business, Hospitality Management, or related field
• Minimum of 7 years in a senior management role in client services, hospitality, or real estate operations

Skills & Competencies:

• Exceptional leadership, coaching, and communication skills
• Strong knowledge of customer service standards and operational improvement methods
• Familiarity with property management, HOA relations, and real estate compliance
• Excellent analytical, organizational, and negotiation abilities
• Proficient in Microsoft Office and customer management software (CRM)

Compensation & Career Advantages

• Competitive and aligned with executive experience
• Comprehensive executive benefits package commensurate with leadership role
• Career-defining position with long-term advancement opportunities
• Relocation support for candidates outside Bataan
• Join a forward-thinking, growth-driven real estate organization
• Work in a values-driven culture that champions transparency, innovation, and teamwork

Job Type: Full-time

Pay: Php10, Php150,000.00 per month

Ability to commute/relocate:

• Hermosa 2111 P03: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Required)

Experience:

• Client Services in Real Estate Operations: 7 years (Required)

Work Location: In person

We offer a supportive and inclusive work environment designed to help you succeed. Our comprehensive training ensures you gain the skills and confidence needed for the role, regardless of your experience level. With full-time onsite positions and flexible scheduling that aligns with business needs, we aim to create a balanced work experience. We welcome individuals from all backgrounds and are committed to fostering a diverse workplace. Most importantly, there are clear paths for career advancement and long-term growth.

As a Customer Service Representative, you'll play a key role in supporting our customers and maintaining a positive brand experience. We're seeking motivated and enthusiastic individuals who are eager to learn and grow. Prior experience is not required—we'll provide all the necessary training and guidance. This is a great opportunity to develop valuable professional skills in a dynamic environment. Your success is our priority, and we're here to support you every step of the way.

Your main responsibilities will include assisting customers through phone, email, or chat channels. You'll handle inquiries with empathy and professionalism, helping to resolve issues and ensure customer satisfaction. Additional duties include processing orders, returns, and maintaining accurate customer records. You'll work closely with team members to meet service goals and apply what you've learned during training to real-world scenarios. This role is ideal for individuals who enjoy problem-solving, teamwork, and delivering excellent customer service

NOW HIRING: OUTBOUND SALES REPRESENTATIVES

18K BASIC PAY

4K PERFECT ATTENDANCE BONUS

Earn As Much as 100K per month

Got that BPO experience and a knack for closing deals? Let's put that sales game to work

If you're confident, goal-driven, and love talking to people — we want YOU on our team

Take your next career step with a company that recognizes hustle and rewards results.

We're looking for experienced BPO talents ready to level up their sales career.

Qualification:

With BPO Sales or Upselling Experience

Strong communication and interpersonal skills

Must be amenable to work onsite in Baliuag or Malolos Bulacan.

We are seeking detail-oriented and proactive Call Center Agents to join a fast growing account. You will be responsible for delivering exceptional service to our valued clients through effective communication, problem-solving skills, and customer profiling.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat
• Resolve customer issues and complaints with a focus on first-call resolution
• Maintain accurate and comprehensive records of customer interactions
• Collaborate with team members to improve customer service processes
• Provide product and service information to assist customers with their needs
• Proactively identify opportunities to enhance the customer experience
• Meet or exceed individual and team performance targets

Required Skills and Qualifications

• At least High School Graduate (Old Curriculum) with or without BPO Experience
• Must be conversant in both spoken and written English
• Amenable to work fully on-site in Clark, Pampanga
• Amenable to work on shifting schedule
• Can start ASAP
• Must be resourceful and able to solve problems while ensuring compliance to processes and policies
• Able to collaborate with other team members and is receptive to feedback