307 Customer Service Representatives jobs in General Trias

Purpose of this Role:

First point of contact for a customer who has a query or concern about our products or services or any customer who has a question or an issue with a product or service the company sells.

Responsibilities include triaging and responding to email and social correspondences, concerns raised about products and services, member servicing and closing the loop for NPS detractors.

We're Hiring Healthcare Customer Service Representatives

Location: Alabang | Night Shift | Onsite

Join our team and build a rewarding career in the healthcare industry We're looking for passionate individuals who are ready to make a difference while enjoying competitive pay and excellent benefits.

Profile 1 – Bachelor's Degree Graduate (Allied & Social Sciences)

Courses accepted:

• Allied Sciences
• Social Sciences
• Social Work
• Human Services
  
  (Excluding Nursing/Doctor of Medicine)

Experience Required (any of the following):

• At least 1 year direct adult patient care in long-term care, home/community-based services, hospital/facility settings, case management, or working with managed care organizations
  
  OR
• BPO Healthcare experience in member services via phone (Benefits, Eligibility, Pre-authorization)

Profile 2 – Associate Graduate / College Graduate (Non-Allied Courses)

Experience Required (any of the following):

• At least 2 years direct adult patient care in long-term care, home/community-based services, hospital/facility settings, case management, or working with managed care organizations
  
  OR
• BPO Healthcare experience in member services via phone (Benefits, Eligibility, Pre-authorization)

• ₱28,000 Basic Pay
• ₱,000 Flex Fund Allowance
  
  Total Package: ,000

• 20% Night Differential
• HMO coverage for employee starting Day 1
• HMO for dependents upon certification
• Life and Accident Insurance
• Annual increase based on performance
• 13th and 14th Month Pay

As a Service Desk / Help Desk Specialist , you will play a vital role in providing efficient and effective IT support to our customers, ensuring their technology needs are met and resolved in a timely manner.

Location: Cyberzone, iHub 4, Filinvest Corporate City, Vector Two, Vector, Northgate Cyberzone Northgate Ave, Muntinlupa City, 1781 Metro Manila

Job Description:

• Respond to and resolve incoming IT support requests from end-users via phone, email, or ticketing system
• Diagnose and troubleshoot a variety of hardware and software issues
• Provide first-line support and escalate complex issues to the appropriate technical teams
• Maintain accurate and up-to-date documentation of all support activities
• Identify and recommend process improvements to enhance the customer experience
• Collaborate with cross-functional teams to ensure seamless IT service delivery

Job Requirements:

• Graduate of Bachelor's degree in any field
• At least 18 months of experience in a service desk or IT helpdesk role.
• Open for candidate's who completed 1st year in college.
• We are also accepting High School Graduate or Senior High School graduate with 4 years relevant experience
• Excellent communication and customer service skills to effectively interact with end-users.

Job Types: Full-time, Permanent

Pay: Up to Php38,000.00 per month

Benefits:

• Company Christmas gift
• Company events
• Flexible schedule
• Health insurance
• Life insurance
• Opportunities for promotion

Application Question(s):

• Highest educational attainment:
• Total BPO International voice experience:
• Total Service desk experience in BPO International set-up:
• Do you have experience in Service now?
• Unemployed?

Education:

• Senior High School (Required)

Experience:

• BPO ITSD: 2 years (Required)

Language:

• English (Required)

Willingness to travel:

• 100% (Preferred)

Work Location: In person

We are looking for a Level 1 IT Help Desk Specialist to join our team. This role is perfect for someone who is detail-oriented, tech-savvy, and eager to support end-users with their day-to-day IT needs.

Responsibilities:

• Handle employee onboarding and offboarding (account setup, access, etc.)
• Perform password resets and resolve account lockouts
• Install and configure required software (Microsoft Office, Adobe, and other company-specific tools)

• Provide basic troubleshooting for:

• Disk drive space issues

• Camera, keyboard, or monitor problems

• Network connectivity & website access

• Printer and Wi-Fi issues

• Shared/mapped drive access problems

Work Setup: Remote

Work Hours: 20 hours per week

Part-Time Employment

Night Shift

IT Engineer (Voice & Telephony)

Keep the conversation flowing with crystal-clear connections

Job Summary

We are seeking a skilled
IT Engineer (Voice & Telephony)
to support, manage, and enhance our call center's voice and telephony infrastructure. The role will ensure seamless, reliable, and high-quality communication systems that empower our teams to deliver exceptional customer service.

Key Responsibilities

• Install, configure, and maintain
  voice and telephony systems
  (VoIP, PBX, SIP, call routing, etc.) across the call center.
• Monitor system performance and proactively address
  network or voice quality issues
  to ensure optimal uptime.
• Provide
  technical support
  for call center voice platforms, including troubleshooting hardware, software, and connectivity issues.
• Manage integrations between
  telephony platforms, CRM systems, and workforce tools
  .
• Perform routine
  system checks, upgrades, and patches
  to maintain secure and reliable voice operations.
• Collaborate with IT, operations, and vendors for
  system improvements, migrations, or expansions
  .
• Create and maintain
  documentation
  for telephony infrastructure, configurations, and support procedures.
• Train and assist internal teams with proper use of telephony systems.

Qualifications

• Bachelor's degree in
  Information Technology, Computer Engineering, or related field
  (or equivalent work experience).
• Minimum
  2–4 years' experience
  in IT support or engineering with a focus on
  voice and telephony systems
  .
• Strong knowledge of
  VoIP, SIP, PBX systems, call routing, and IVR
  .
• Experience with
  call center platforms
  (Genesys, Avaya, Cisco, Five9, or similar) preferred.
• Familiarity with
  networking protocols (LAN/WAN, TCP/IP, QoS)
  and troubleshooting tools.
• Excellent
  problem-solving and communication skills
  .
• Ability to work in a
  fast-paced, 24/7 call center environment
  with shifting priorities.

What We Offer

• Competitive salary and benefits package.
• Opportunity to work with
  cutting-edge telephony technology
  .
• Collaborative and growth-oriented workplace.
• Be a key player in keeping conversations clear and connections strong

The Call Center Supervisor/Coach leads a team of associates by monitoring and managing their daily activities and performance. The Coach is also tasked with providing constructive feedback and if necessary any corrective action to ensure that the team meets client metric obligations on a daily basis. The Coach is also the team's point of contact for escalations and is obligated to notify the Operations Manager of all issues arising from both external and internal customers.

• Review and monitor the daily activities and performance of the team, which includes attendance, call coverage, claim procedures and quality standards.
• Track, report and maintain quality, attendance, productivity and service measures.
• Accountable for ensuring that the team meets client metric obligations.
• Handle escalated customer claims as needed.
• Notify the Operations Manager on a daily basis of all issues that arise from the customers and the employees.
• Conduct informal and formal performance reviews and do corrective action as necessary.
• Conduct the performance evaluation process and administer progressive discipline as necessary.
• Attend client and/or program specific meetings and provide recommendations for program and call center improvements.
• Contribute to decisions related to systems, tools and processes.
• Assist the Manager and the HRD by reporting changes due to employee work schedules, voluntary and involuntary terminations, leave of absence requests, vacation and illness.
• Develop Experts customer service capability through regular coaching (using the Asurion ADAPT model) including providing them with the practical tools to proactively manage their call quality
• Conduct call assessments and in the game / moment feedback for our Experts to ensure the center consistently meets the expectations of the quality framework
• Provide floor support for the center and refer to other colleagues / departments where appropriate
• Ensure all Experts understand, implement and operate within company policies and operating procedures Ensure all direct reports understand Asurion's mission, vision and strategic business initiatives (this includes ensuring any changes are communicated accurately in a timely manner)
• Carry out performance management activity where required including performance improvement plans (PIPs) through to formal disciplinary ensuring consistency across the center
• Build and maintain a high level of morale in teams to assist with productivity including conducting regular R&R activity
• Act as a role model of Asurion's core values and leadership principles, ensuring all Experts understand and embrace them as part of their everyday actions

Neksjob alabang is hiring a Full time Call Center Agent role in Muntinlupa, NCR. Apply now to be part of our team.

Job summary:

• Flexible hours available
• 1 year of relevant work experience required for this role
• Expected salary: ₱25,000 per month

Job Highlights

• HMO and Life Insurance for you and your qualified dependents + Work-Life Balance & Career Growth Opportunities
• Competitive Salary Package and Account Incentives
• Open to High School, Senior High School, College Undergraduates and College Graduates

Go further with Foundever

JOIN OUR SEPTEMBER CLASSES AND GET A CHANCE TO WIN STAYCATION FOR TWO VIA EGC *T&C Applies

Are you ready to move your career forward? At Foundever, you will find our call center jobs surprising. We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.

We believe that small moments can have a big impact on our work experiences, customers, teams, and friends. By creating positive moments for each other, we make a difference and improve our associate experience.

Want to start your #FoundeverLife?

There are 2 ways to join us

You can join in virtually Just click apply now, complete our application form, and enter our virtual hub using the details below, or walk in to our Onsite Recruitment Hub located at 6/F ATC BPO1 Corporate Center Bldg. Madrigal Avenue, Ayala Alabang, Muntinlupa City, from 9AM to 7PM

Kindly declare JOBSTREET as your source during your application process to be eligible for our promo.

VIRTUAL HUB DETAILS:

Zoom Link:

Zoom ID:

Passcode: foundever

Source of Application: JOBSTREET

Virtual Recruitment Hours: 9AM to 7PM (Open from Monday to Friday)

What are we looking for?

· Open to K-12 / High School Graduate or College Undergraduates

· At least 6 Months OR 1 year and above BPO experience is required if High School Graduate

· Accepts No BPO Experience if Senior High School Graduate/College Undergraduate/College Graduate.

· Basic knowledge of computer usage and internet navigation

· Willing to work in Alabang Town Center, Muntinlupa City

· TIP: Have your SSS and PAG-IBIG numbers ready for faster application processing

What should you expect from us?

• Paid training from day one

• Tons of growth opportunities (93% of our non-agent positions are filled internally)

• A leadership team that hears your voice; we know that when we work together we can accomplish so much more

• Fun team environment where we work hard to build trust every single day

- HMO Benefits for you and your family

• Free call center training

Terms and conditions apply

The Customer Service Representative (CSR) serves as the first point of contact for customers, providing assistance, resolving inquiries, and ensuring a positive customer experience. This role requires excellent communication skills, patience, and a customer-first mindset to effectively handle calls, chats, emails, or in-person interactions.

Account: Airlines

Qualifications:

Alabang (Pioneering) - at least 6 months bpo exp

Offer:

Alabang- Up to 20K + benefits

Job Type: Full-time

Pay: Up to Php20,000.00 per month

Benefits:

• Paid training

Application Question(s):

• Do you have 6 months BPO experience?
• Are you good with 19K-20K package?
• Willing to work-onsite?
• Are you willing to undergo the one day hiring process?

Work Location: In person