12 Customer Service Representatives jobs in General Trias
Get Hired! Call Center Agent no Bpo Exp up to 34k
Muntinlupa, National Capital Region
Sapient Central
Posted today
Job Viewed
Job Description
What’s in Sapient Global?
For regular employees, we offer an industry-leading benefits package that includes:
- Competitive Salary
- 13th Month Pay
- HMO with 3 free Beneficiaries on Day One
- 20% ND
- Maternity/Paternity Leave
- Opportunity for rapid career growth for Top Performers
- Retirement/Life Insurance for Qualified Staff
- Work-life Balance Processes and Programs
Job Responsibilities:
- Follow standard operations and procedures.
- Recognize and escalate priority problems in accordance with Client standards.
- Ensure one call resolution prioritizing customer satisfaction.
- Perform basic troubleshooting when necessary
Job Requirement:
- No BPO Experience required
- Minimum Educational Attainment -1st Year College Undergraduate
- With 6-11 Customer Service Experience
Other Qualifications:
- 1st Year College completed, No BPO Experience required
- HS/SHS Graduates needs 1 year and above BPO Exp
- Must have strong English verbal and written communication skills
- Can do onsite work in Muntinlupa
BE PART OF A GROWING TEAM AND ENJOY WORK-LIFE BALANCE!
APPLY NOW!
**Salary**: Php20,000.00 - Php32,000.00 per month
**Benefits**:
- Company Christmas gift
- Company events
- Paid training
Schedule:
- 8 hour shift
Supplemental pay types:
- 13th month salary
- Performance bonus
- Yearly bonus
**Education**:
- Junior High School (preferred)
**Language**:
- English (preferred)
For regular employees, we offer an industry-leading benefits package that includes:
- Competitive Salary
- 13th Month Pay
- HMO with 3 free Beneficiaries on Day One
- 20% ND
- Maternity/Paternity Leave
- Opportunity for rapid career growth for Top Performers
- Retirement/Life Insurance for Qualified Staff
- Work-life Balance Processes and Programs
Job Responsibilities:
- Follow standard operations and procedures.
- Recognize and escalate priority problems in accordance with Client standards.
- Ensure one call resolution prioritizing customer satisfaction.
- Perform basic troubleshooting when necessary
Job Requirement:
- No BPO Experience required
- Minimum Educational Attainment -1st Year College Undergraduate
- With 6-11 Customer Service Experience
Other Qualifications:
- 1st Year College completed, No BPO Experience required
- HS/SHS Graduates needs 1 year and above BPO Exp
- Must have strong English verbal and written communication skills
- Can do onsite work in Muntinlupa
BE PART OF A GROWING TEAM AND ENJOY WORK-LIFE BALANCE!
APPLY NOW!
**Salary**: Php20,000.00 - Php32,000.00 per month
**Benefits**:
- Company Christmas gift
- Company events
- Paid training
Schedule:
- 8 hour shift
Supplemental pay types:
- 13th month salary
- Performance bonus
- Yearly bonus
**Education**:
- Junior High School (preferred)
**Language**:
- English (preferred)
This advertiser has chosen not to accept applicants from your region.
0
Customer Support - Bpo
San Pedro, Laguna
Yngen Datacom Corp
Posted today
Job Viewed
Job Description
Support our B2B customers in their Business Travels
- Liaise with suppliers and partners to resolve booking issues
- Keep high satisfaction standards and exceed customer expectations as much as possible when managing bookings, queries, and requests
- Addressing, preempting, and solving problems - You are an owner and anticipate issues before they come your way!
- Help define and establish best practices together with the rest of the team in sales, operations, and customer care
- Stay up-to-date with new features and product launches in TravelPerk - there are lots so be prepared for some serious innovation!
**Qualifications**:
- Customer service background in Hospitality - hotels, travel agencies, airlines, offices
- at least 1-year of experience in a similar position
- Excellent communication skills in Business English, spoken and written
- Proven experience going above and beyond to provide an amazing service that helps customers, ideally within a client-facing role
**Job Types**: Full-time, Permanent
**Salary**: Php21,000.00 - Php25,000.00 per month
**Benefits**:
- On-site parking
- Paid training
- Pay raise
Schedule:
- 8 hour shift
Supplemental Pay:
- 13th month salary
- Overtime pay
Ability to commute/relocate:
- San Pedro, Laguna: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Senior High School (preferred)
**Experience**:
- Customer Support Representative: 1 year (preferred)
**Language**:
- English (preferred)
Shift availability:
- Night Shift (preferred)
- Overnight Shift (preferred)
- Liaise with suppliers and partners to resolve booking issues
- Keep high satisfaction standards and exceed customer expectations as much as possible when managing bookings, queries, and requests
- Addressing, preempting, and solving problems - You are an owner and anticipate issues before they come your way!
- Help define and establish best practices together with the rest of the team in sales, operations, and customer care
- Stay up-to-date with new features and product launches in TravelPerk - there are lots so be prepared for some serious innovation!
**Qualifications**:
- Customer service background in Hospitality - hotels, travel agencies, airlines, offices
- at least 1-year of experience in a similar position
- Excellent communication skills in Business English, spoken and written
- Proven experience going above and beyond to provide an amazing service that helps customers, ideally within a client-facing role
**Job Types**: Full-time, Permanent
**Salary**: Php21,000.00 - Php25,000.00 per month
**Benefits**:
- On-site parking
- Paid training
- Pay raise
Schedule:
- 8 hour shift
Supplemental Pay:
- 13th month salary
- Overtime pay
Ability to commute/relocate:
- San Pedro, Laguna: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Senior High School (preferred)
**Experience**:
- Customer Support Representative: 1 year (preferred)
**Language**:
- English (preferred)
Shift availability:
- Night Shift (preferred)
- Overnight Shift (preferred)
This advertiser has chosen not to accept applicants from your region.
1
Customer Support Representatives - Easy Account
Bacoor, Cavite
Orbit Teleservices
Posted today
Job Viewed
Job Description
**Orbit Teleservices **helps organizations enhance the most-valued customer relationship by improving the methods that deliver their services. Our background as a pioneering communications company implies we have procedures, experience, and abilities that make us ready to achieve our goals as a company and the business objectives of our clients.
**Minimum Qualifications**:
- at least **Highschool **graduateAttention to detail is required
- Self-motivated and can handle pressure well
- **Excellent English** Communication Skills
- Knowledge in basic Microsoft programs
- **MUST** not be currently employed
**Here's What Orbit **Can Offer You**:
- 3 Dependents can be enrolled in our HMO after 3 months
- 13th Month Pay
- Departmental Awards
- Maternity/Paternity Leave
- Paid leaves 1SL/1VL per month can accumulate if unused
- Attendance Bonus
- 10%-15% DISCOUNT on Partner Gyms
- Competitively priced earnings packages
- Occupation advancement: Obtain growth by way of numerous training
Word of mouth program: Receive rewards for effectively referring your pals and family members to be a part of our organization by means of our Employee Referral Program
Be a part of one of the premier brand names in the world and feel the excitement of State-of-the-art Technological innovation! We are currently in need of a Call Center Agent.
**Job Descriptions**:
- Provides assistance, training, and troubleshooting support to lower-level staff.
- Schedules work to ensure accurate phone coverage; monitors priority of calls and shifts escalated calls to assure resolution to problems.
- Prepares standard reports to track workload, response time, and quality of input.
- Resolves telephone messages and delivers information
**Job Types**: Full-time, Permanent, Fresh graduate
**Salary**: From Php19,000.00 per month
**Benefits**:
- Paid training
- Pay raise
Schedule:
- 8 hour shift
Supplemental pay types:
- 13th month salary
- Bonus pay
- Commission pay
- Overtime pay
- Performance bonus
- Yearly bonus
Ability to commute/relocate:
- Bacoor, Cavite: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Senior High School (preferred)
**Language**:
- Fluent English (required)
**Minimum Qualifications**:
- at least **Highschool **graduateAttention to detail is required
- Self-motivated and can handle pressure well
- **Excellent English** Communication Skills
- Knowledge in basic Microsoft programs
- **MUST** not be currently employed
**Here's What Orbit **Can Offer You**:
- 3 Dependents can be enrolled in our HMO after 3 months
- 13th Month Pay
- Departmental Awards
- Maternity/Paternity Leave
- Paid leaves 1SL/1VL per month can accumulate if unused
- Attendance Bonus
- 10%-15% DISCOUNT on Partner Gyms
- Competitively priced earnings packages
- Occupation advancement: Obtain growth by way of numerous training
Word of mouth program: Receive rewards for effectively referring your pals and family members to be a part of our organization by means of our Employee Referral Program
Be a part of one of the premier brand names in the world and feel the excitement of State-of-the-art Technological innovation! We are currently in need of a Call Center Agent.
**Job Descriptions**:
- Provides assistance, training, and troubleshooting support to lower-level staff.
- Schedules work to ensure accurate phone coverage; monitors priority of calls and shifts escalated calls to assure resolution to problems.
- Prepares standard reports to track workload, response time, and quality of input.
- Resolves telephone messages and delivers information
**Job Types**: Full-time, Permanent, Fresh graduate
**Salary**: From Php19,000.00 per month
**Benefits**:
- Paid training
- Pay raise
Schedule:
- 8 hour shift
Supplemental pay types:
- 13th month salary
- Bonus pay
- Commission pay
- Overtime pay
- Performance bonus
- Yearly bonus
Ability to commute/relocate:
- Bacoor, Cavite: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Senior High School (preferred)
**Language**:
- Fluent English (required)
This advertiser has chosen not to accept applicants from your region.
2
Customer Service Representative
Caloocan, Batangas
Everise
Posted today
Job Viewed
Job Description
**Work From Home**
**With HMO and Incentives**
**Program Incentives**
**Performance bonus**
**1 Day Hiring Process**
**Non Toxic Account**
- Atleast 1 year BPO Experience (any account)
- Must be residing in Metro Manila
- Open for JHS/SHS/College/Associate Graduate
- Average Communication skills with empathy
**Job Types**: Full-time, Permanent
**Salary**: Php20,000.00 - Php24,000.00 per month
**Benefits**:
- Additional leave
- Company events
- Health insurance
- Life insurance
- Opportunities for promotion
- Paid training
- Pay raise
- Promotion to permanent employee
- Work from home
Schedule:
- 8 hour shift
- Shift system
Supplemental Pay:
- 13th month salary
- Anniversary bonus
- Bonus pay
- Commission pay
- Overtime pay
- Performance bonus
- Quarterly bonus
- Tips
- Yearly bonus
**Education**:
- Junior High School (preferred)
**Experience**:
- Customer Service Representative BPO Call Center: 1 year (required)
**With HMO and Incentives**
**Program Incentives**
**Performance bonus**
**1 Day Hiring Process**
**Non Toxic Account**
- Atleast 1 year BPO Experience (any account)
- Must be residing in Metro Manila
- Open for JHS/SHS/College/Associate Graduate
- Average Communication skills with empathy
**Job Types**: Full-time, Permanent
**Salary**: Php20,000.00 - Php24,000.00 per month
**Benefits**:
- Additional leave
- Company events
- Health insurance
- Life insurance
- Opportunities for promotion
- Paid training
- Pay raise
- Promotion to permanent employee
- Work from home
Schedule:
- 8 hour shift
- Shift system
Supplemental Pay:
- 13th month salary
- Anniversary bonus
- Bonus pay
- Commission pay
- Overtime pay
- Performance bonus
- Quarterly bonus
- Tips
- Yearly bonus
**Education**:
- Junior High School (preferred)
**Experience**:
- Customer Service Representative BPO Call Center: 1 year (required)
This advertiser has chosen not to accept applicants from your region.
3
Customer Service Representative
Muntinlupa, National Capital Region
GDV Business Services Co.
Posted today
Job Viewed
Job Description
Tips will be given throughout the interview!
Qualifications:
- with or without BPO experience but app who have at least 6 months (CSR/TSR) experience is a plus.
- with good to excellent English communication skills.
- at least HS grad (old or new curriculum)
- willing to start ASAP and to work on-site.
END YOUR JOB SEARCH
**Salary**: Php22,000.00 - Php27,000.00 per month
**Benefits**:
- Health insurance
- Opportunities for promotion
- Paid training
- Promotion to permanent employee
Schedule:
- 8 hour shift
- Flexible shift
Supplemental pay types:
- 13th month salary
- Bonus pay
- Overtime pay
- Performance bonus
Qualifications:
- with or without BPO experience but app who have at least 6 months (CSR/TSR) experience is a plus.
- with good to excellent English communication skills.
- at least HS grad (old or new curriculum)
- willing to start ASAP and to work on-site.
END YOUR JOB SEARCH
**Salary**: Php22,000.00 - Php27,000.00 per month
**Benefits**:
- Health insurance
- Opportunities for promotion
- Paid training
- Promotion to permanent employee
Schedule:
- 8 hour shift
- Flexible shift
Supplemental pay types:
- 13th month salary
- Bonus pay
- Overtime pay
- Performance bonus
This advertiser has chosen not to accept applicants from your region.
4
Customer Service Representative - Logistics
San Pedro, Laguna
Yngen Datacom Corporation
Posted today
Job Viewed
Job Description
Strong communication skills
- **MUST HAVE 1 year experience working with Shipping/Freight forwarding services industry**
- Bachelor's/College Degree in Customs Administration is an advantage
- With pleasing personality
- Licensed Customs Broker is an advantage
- **Day Shift only (8:00AM-5:30PM)**
**Salary**: Php16,000.00 - Php18,000.00 per month
Schedule:
- 8 hour shift
**Education**:
- Bachelor's (preferred)
**Experience**:
- Customer Service Representative - Logistics: 1 year (preferred)
**Language**:
- English (preferred)
- **MUST HAVE 1 year experience working with Shipping/Freight forwarding services industry**
- Bachelor's/College Degree in Customs Administration is an advantage
- With pleasing personality
- Licensed Customs Broker is an advantage
- **Day Shift only (8:00AM-5:30PM)**
**Salary**: Php16,000.00 - Php18,000.00 per month
Schedule:
- 8 hour shift
**Education**:
- Bachelor's (preferred)
**Experience**:
- Customer Service Representative - Logistics: 1 year (preferred)
**Language**:
- English (preferred)
This advertiser has chosen not to accept applicants from your region.
5
Customer Service Representative - Logistics
San Pedro, Laguna
Yngen Datacom Corporation
Posted today
Job Viewed
Job Description
Strong communication skills
- **MUST HAVE 1 year experience working with Shipping/Freight forwarding services industry**
- Bachelor's/College Degree in Customs Administration is an advantage
- With pleasing personality
- Licensed Customs Broker is an advantage
- **Day Shift only (8:00AM-5:30PM)**
**Salary**: Php16,000.00 - Php18,000.00 per month
Schedule:
- 8 hour shift
**Education**:
- Bachelor's (preferred)
**Experience**:
- Customer Service Representative - Logistics: 1 year (preferred)
**Language**:
- English (preferred)
- **MUST HAVE 1 year experience working with Shipping/Freight forwarding services industry**
- Bachelor's/College Degree in Customs Administration is an advantage
- With pleasing personality
- Licensed Customs Broker is an advantage
- **Day Shift only (8:00AM-5:30PM)**
**Salary**: Php16,000.00 - Php18,000.00 per month
Schedule:
- 8 hour shift
**Education**:
- Bachelor's (preferred)
**Experience**:
- Customer Service Representative - Logistics: 1 year (preferred)
**Language**:
- English (preferred)
This advertiser has chosen not to accept applicants from your region.
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6
GI Pod Customer Service Representative
Carmona, Cavite
Iron Mountain
Posted 2 days ago
Job Viewed
Job Description
At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That's why we need smart, committed people to join us. Whether you're looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.
Provides timely responses to customer inquiries by telephone, email or website chatbot in an in- or outbound contact/service center, consistent with service and quality standards. Resolves mostly routine and some non-routine, more complex problems and communicates solutions or requested information to the customer. Analyzes a customer's service needs and refers to other service or technical departments for follow up as needed. Uses a customer relationship application or database to record activities and research product information.
Category: Customer Support
Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers' assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here.
Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.
If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to See the Supplement to learn more about Equal Employment Opportunity.
Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.
To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE
**Requisition:** J
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.
Provides timely responses to customer inquiries by telephone, email or website chatbot in an in- or outbound contact/service center, consistent with service and quality standards. Resolves mostly routine and some non-routine, more complex problems and communicates solutions or requested information to the customer. Analyzes a customer's service needs and refers to other service or technical departments for follow up as needed. Uses a customer relationship application or database to record activities and research product information.
Category: Customer Support
Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers' assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here.
Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.
If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to See the Supplement to learn more about Equal Employment Opportunity.
Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.
To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE
**Requisition:** J
This advertiser has chosen not to accept applicants from your region.
7
Fresh Graduate Customer Service Representative
Muntinlupa, National Capital Region
M&J Solutions Provider Inc.
Posted today
Job Viewed
Job Description
**QUALIFICATIONS**:
- Willing to start ASAP and to work in graveyard or shifting schedule.
- Excellent English communication skills.
- Strong comprehension skills.
- No BPO experience needed
**RESPONSIBILITIES**:
- Answer courteously inbound calls.
- Respond to customer inquiries.
- Provide personalized customer service by responding to the needs of the customers. Ensure feedback from the customer to further improve customer services.
- Manage and update customer databases with the status of each customer. Coordinate with the dispatch team to send products or provide services on time to customers.
- Build customer loyalty by follow-up of customer calls. Evaluate the problems of the customers and provide logical lasting solutions.
**Job Types**: Full-time, Fresh graduate
**Salary**: Php18,000.00 - Php27,000.00 per month
**Benefits**:
- Paid training
Schedule:
- Evening shift
- Late shift
- Night shift
- Shift system
Supplemental Pay:
- 13th month salary
- Bonus pay
- Performance bonus
- Yearly bonus
Application Question(s):
**Education**:
- Bachelor's (preferred)
- Willing to start ASAP and to work in graveyard or shifting schedule.
- Excellent English communication skills.
- Strong comprehension skills.
- No BPO experience needed
**RESPONSIBILITIES**:
- Answer courteously inbound calls.
- Respond to customer inquiries.
- Provide personalized customer service by responding to the needs of the customers. Ensure feedback from the customer to further improve customer services.
- Manage and update customer databases with the status of each customer. Coordinate with the dispatch team to send products or provide services on time to customers.
- Build customer loyalty by follow-up of customer calls. Evaluate the problems of the customers and provide logical lasting solutions.
**Job Types**: Full-time, Fresh graduate
**Salary**: Php18,000.00 - Php27,000.00 per month
**Benefits**:
- Paid training
Schedule:
- Evening shift
- Late shift
- Night shift
- Shift system
Supplemental Pay:
- 13th month salary
- Bonus pay
- Performance bonus
- Yearly bonus
Application Question(s):
**Education**:
- Bachelor's (preferred)
This advertiser has chosen not to accept applicants from your region.
8
Customer Service Advisor - Homecoming - Alabang 2025
Muntinlupa City, National Capital Region
Concentrix
Posted 2 days ago
Job Viewed
Job Description
Job Title:
Customer Service Advisor - Homecoming - Alabang 2025
Job Description
The Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.
**Essential Functions/Core Responsibilities**
- Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs')
- Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Maintain basic knowledge of client products and/or services
- Prepare complete and accurate work including appropriately notating accounts as required
- Participate in activities designed to improve customer satisfaction and business performance
- Offer additional products and/or services
- Track, document and retrieve information in call tracking database
- Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
**Candidate Profile**
- High school diploma with three to six months of relevant experience preferred
- Courteous with strong customer service orientation
- Strong computer navigation skills and PC Knowledge
- Ability to effectively communicate, both written and verbally
- Dependable with strong attention to detail
- Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
- Tolerance for repetitive work in a fast-paced, high production work environment
- Ability to work as a team member, as well as independently
- Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
- Ability to rotate shifts, as needed
- Based on location and/or program, additional experience/skills may be required
*Job requirements may vary by country and will not contravene any local laws
**Career Framework Role**
Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
#LI-DNI
Location:
PHL Muntinlupa - Alabang 1
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
Customer Service Advisor - Homecoming - Alabang 2025
Job Description
The Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.
**Essential Functions/Core Responsibilities**
- Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs')
- Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Maintain basic knowledge of client products and/or services
- Prepare complete and accurate work including appropriately notating accounts as required
- Participate in activities designed to improve customer satisfaction and business performance
- Offer additional products and/or services
- Track, document and retrieve information in call tracking database
- Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
**Candidate Profile**
- High school diploma with three to six months of relevant experience preferred
- Courteous with strong customer service orientation
- Strong computer navigation skills and PC Knowledge
- Ability to effectively communicate, both written and verbally
- Dependable with strong attention to detail
- Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
- Tolerance for repetitive work in a fast-paced, high production work environment
- Ability to work as a team member, as well as independently
- Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
- Ability to rotate shifts, as needed
- Based on location and/or program, additional experience/skills may be required
*Job requirements may vary by country and will not contravene any local laws
**Career Framework Role**
Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
#LI-DNI
Location:
PHL Muntinlupa - Alabang 1
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
This advertiser has chosen not to accept applicants from your region.
9