22 Customer Service Representatives jobs in Baliuag

Massive Hiring for UP Technohub

Earn up to ₱27K/month + HMO, Incentives & more

Grow your career with us.

Here, every small moment matters—whether it's helping a customer, supporting your team, or celebrating wins together. We create positive experiences that make work meaningful and life better.

What We're Looking For:

• HS/SHS Graduate or higher
• must have at least 6 months BPO experience
• Apply virtually or onsite

Enjoy: Paid training, career growth, bonuses, flexible schedules, and more

Apply now and take the first step toward your BPO career

Job Types: Full-time, Permanent, Fresh graduate

Pay: Php18, Php27,000.00 per month

Benefits:

• Company Christmas gift
• Company events
• Employee discount
• Flexible schedule
• Health insurance
• Opportunities for promotion
• Paid training
• Pay raise
• Promotion to permanent employee

Application Question(s):

• Please provide your active email address and active viber number
• Do you have a BPO experience? If yes for how long in total and from what company?
• Do you have any device like laptop or desktop with working webcam and headset plust stable internet connection? If none are you willing to borrow?
• Are you a former employee of Concentrix,Convergys,IBM,Stream Global or SYNNEX?
• Can you please rate your English communication skills? 1 is the lowest and 10 is the highest?
• Are you amenable to work onsite in UP Technohub? Please provide your current location or address (This is a work onsite set up only)

Education:

• Senior High School (Preferred)

Work Location: In person

Remote Employee BPO has an outstanding opportunity for you

Role: Customer Support Representative

Compensation: Competitive Basic Salary

Benefits: HMO plus 2 Free Dependents, P1,500 Rice Allowance, Night Differential (If applicable).

Work Schedule:5-day work week, Saturday - Wednesday, 8:00 PM to 5:00 AM Philippine time *Work Setup: *Work-from-Office (San Fernando, Pampanga)***

* ***

* *Job Duties and Responsibilities:***

• * ***Handle customer inquiries by providing solutions, often within a time limit to ensure the customer is satisfied (For example: pre-sale, billing, shipping, order processing and product technical inquiries)
• Provide exceptional customer service via email,
• Process return authorizations, orders, and requests
• Identify customer needs or desires in order to recommend the appropriate product or service
• Follow up on sales lead, create quotes, and complete final sales
• Learn the software systems used by the company to be able to communicate effectively with incoming inquiries (Salesforce, NetSuite)
• Work with other team members when necessary to resolve customer inquiries
• Provide feedback to management to help improve sales, marketing, and business processes

Qualifications:

• A college diploma or certification in a related program considered an asset (Ex.
• Administrative Assistant, Sales, Call Center/Customer Service Skills Certification)
• 2 years+ years experience in a fast-paced customer service setting responding to emails
• Experience using Microsoft Office
• Strong communication and interpersonal skills
• Strong sense of empathy and understanding of customer needs
• Excellent organization and time management skills
• Highly motivated self-starter within a team environment
• Detail oriented problem solver
• Ability to work in a fast-paced ever-changing environment

You Will Stand Out If:

• You have experience using NetSuite, Salesforce, or Seller Central
• You have experience working in an e-commerce environment
• You have a good understanding of consumer electronics

Customer Support

The Customer Support Representative will serve as the bridge between clients, warehouse, showroom, and logistics teams. This role focuses on providing exceptional customer service while ensuring smooth scheduling of technicians for installations, dispatching of items, deliveries, and coordination of backjobs. The CSR ensures all customer needs are addressed efficiently and operations run seamlessly.

Responsibilities:

• Handle customer inquiries regarding products, deliveries, installations, returns, and service schedules through in-store, phone, and email support.
• Schedule and coordinate technicians for product installations, repairs, and backjobs.
• Monitor and track dispatching of deliveries and ensure timely fulfillment of customer orders.
• Collaborate with the logistics and warehouse team to address scheduling conflicts or urgent requests.
• Manage and update customer records, including service schedules and completed jobs.
• Handle complaints professionally, ensuring timely resolutions and customer satisfaction.
• Provide accurate product and service information to customers.
• Support showroom/warehouse operations as needed, including documentation, client assistance, and coordination with operations.
• Stay updated on company policies, workflows, and product knowledge to provide efficient solutions to customer concerns.

Qualifications:

• With strong coordination and organizational skills.
• Experience in logistics, dispatching, or scheduling is an advantage.
• Excellent communication and problem-solving skills.
• Detail-oriented, proactive, and able to manage multiple tasks simultaneously.
• Willing to work onsite (Warehouse/Showroom) and collaborate closely with operations.

Job Types: Full-time, Permanent

Pay: Php17, Php19,000.00 per month

Benefits:

• Company events
• Free parking
• On-site parking
• Opportunities for promotion
• Paid training
• Pay raise
• Promotion to permanent employee

Ability to commute/relocate:

• San Rafael 3008 P03: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Required)
• Customer support: 1 year (Required)
• B2B sales: 1 year (Required)
• Retail sales: 1 year (Required)
• Sales administration: 1 year (Required)

Language:

• English (Required)

Location:

• San Rafael 3008 P03 (Required)

Work Location: In person

As a Customer Service Representative, you will:

Handle customer inquiries via phone, email, or chat in a professional and efficient manner

Resolve concerns and provide accurate information to customers

Maintain customer satisfaction by delivering exceptional service

Work in a team-oriented environment with opportunities for growth and development

What We're Looking For

Excellent communication skills (verbal and written)

Strong customer focus and problem-solving abilities

Willingness to work on shifting schedules (including night shifts)

A positive attitude and eagerness to learn

Must be willing to work onsite

About the role

Are you passionate about delivering exceptional customer service? We are seeking a detail-oriented and friendly Customer Service Associate to join our team at TEVIANT' in San Juan Balagtas Bulacan. This full-time position will play a crucial role in providing high-quality support to our valued customers.

What you'll be doing

• Responding promptly and professionally to customer inquiries and concerns via phone, email, and chat
• Handling customer orders, returns, and exchanges with care and efficiency
• Providing product information and recommendations to assist customers in making informed decisions
• Updating customer records and maintaining accurate documentation
• Escalating complex issues to the appropriate team members as needed
• Contributing to the continuous improvement of our customer service processes

What we're looking for

• Excellent communication and interpersonal skills, with the ability to build rapport with customers
• Strong problem-solving and critical thinking skills to handle a variety of customer inquiries
• Proficient in Microsoft Office applications and customer relationship management (CRM) software
• Experience in a customer service or client-facing role, preferably in the Administration & Office Support industry
• A positive, proactive, and adaptable attitude to thrive in a fast-paced environment

What we offer

At TEVIANT', we are committed to creating a supportive and inclusive work environment where our employees can thrive. We offer competitive compensation, opportunities for career growth, and a range of benefits to support your overall well-being. Join our team and be a part of our mission to deliver exceptional customer experiences.

If you are interested in this role, please apply now.

We're Hiring: Customer Service Representative (CSR)

Hybrid Setup – Must be based in Bulakan or nearby areas

Full-time

Do you have a passion for customer service and want to be part of a growing team? We're looking for a CSR who will handle guest enquiries, manage bookings, resolve issues, and make every guest experience exceptional.

What You'll Do:

Answer calls & enquiries in a friendly, professional way

Manage bookings, payments & guest records

Coordinate with housekeeping & maintenance teams

Upsell services & ensure top guest satisfaction

What We're Looking For:

Strong English communication skills (written & spoken)

Excellent customer service attitude

Quick to learn new systems

Based in Bulakan or nearby (hybrid work)

Tools we use (training provided): Guesty, Enso Connect, Breezeway, Stripe & more

Join us and grow your career while creating memorable guest experiences.

Apply now

Key Responsibilities:

• Make outbound calls to prospects and existing customers.
• Present and explain products or services over the phone.
• Answer questions and handle customer objections effectively.
• Maintain accurate records of calls and customer information in the CRM.
• Meet or exceed daily and monthly sales targets.
• Follow up on leads and maintain customer relationships.

Qualifications:

• High school diploma or equivalent (college degree is a plus).
• Proven experience in telesales, telemarketing, or customer service is an advantage.
• Excellent communication and interpersonal skills.
• Confident, persuasive, and professional phone manner.
• Basic computer skills and familiarity with CRM tools.
• Able to handle rejection and remain positive under pressure.
• Willingness to work flexible hours or shifts, if required.

Job Types: Full-time, Permanent, Fresh graduate

Pay: From Php15,000.00 per month

Benefits:

• Company events
• Flexible schedule
• Flextime
• On-site parking
• Paid training
• Pay raise
• Promotion to permanent employee

Work Location: In person

MAIN PURPOSE OF THE JOB

The Customer Service Representative (CSR) plays a crucial role in maintaining strong client relationships and ensuring customer satisfaction across all service touchpoints. The CSR acts as the frontline liaison between customers and internal departments such as warehouse operations, inventory control, billing, and documentation. This role is responsible for customer onboarding, and ensures that bookings, inquiries, complaints, and service requests are handled professionally, promptly, and accurately to support a seamless customer experience in cold storage operations. The CSR is also responsible for disseminating all relevant announcements and information to customers.

DUTIES & RESPONSIBILITIES

A. Customer Relationship Management

• Serve as the primary point of contact for all customer inquiries, concerns, and requests.
• Build and maintain strong, long-lasting customer relationships by providing exceptional service and proactive communication.
• Act as an advocate for the customer, ensuring their needs are met by coordinating with internal teams.

B. Customer Onboarding & Account Management

• Facilitate the onboarding process for new customers, including gathering necessary information, setting up accounts, and providing an overview of services and procedures.
• Maintain accurate and up-to-date customer records in WMS or NETSUITE database.

C. Service Bookings & Coordination

• Receive and process customer bookings for cold storage services, including inbound and outbound shipments.
• Coordinate with the warehouse operations team to schedule appointments, confirm availability, and ensure smooth service delivery.
• Communicate booking confirmations, status updates, and any potential delays to customers in a timely manner.

D. Inquiry and Issue Resolution

• Address and resolve customer inquiries regarding inventory, billing, documentation, and service status.
• Handle customer complaints with professionalism and empathy, escalating complex issues to the appropriate department or manager for resolution.
• Follow up with customers to ensure their issues have been fully resolved to their satisfaction.

E. Internal Communication & Coordination

• Liaise with the warehouse operations and inventory control teams to monitor stock levels, track shipments, and provide accurate information to customers.
• Collaborate with the billing and documentation departments to ensure invoices and related paperwork are accurate and delivered promptly.
• Effectively communicate customer feedback and insights to management to help improve service offerings and operational processes.

F. Information Dissemination

• Disseminate all relevant announcements, service updates, and operational information to customers via email, phone, or a preferred communication channel.
• Ensure customers are aware of any changes in policies, procedures, or service schedules that may impact their business.

G. Administrative Tasks

• Support preparation and review of transaction-related documentation such as billing summaries, delivery receipts, gate passes, non-conformity reports, and withdrawal authorizations.
• Maintain accurate CRM logs of customer interactions, issues raised, resolutions, and feedback.
• Contribute to periodic customer service performance reports and audits.

MINIMUM QUALIFICATIONS

• Graduate of Bachelor's degree in Business Administration, Logistics, Supply Chain Management, or a related field
• Minimum of 2-3 years of experience in a customer service role, preferably in logistics, warehousing, or a related industry
• The incumbent will be assigned in Balagtas, Bulacan

The Customer Service Manager will oversee a team that provides customer services relating to sales, sales promotions, installations and communications. In this role, you will supervise the team that optimizes and monitors shipping and returns including processing complex orders from customers and resolving order or delivery issues.

• Conduct performance management, talent development, succession planning and engagement.
• Partner with team members to decide which tools or systems are appropriate to use for specific customer service environments.
• Use comprehensive knowledge of supply customer service practices and procedures to support and assist in developing tactical customer service strategies for a small customer base.
• Provide support and feedback to define improvement projects and commitments that require a thorough understanding of customer service practices and procedures for a small team.
• Other duties as assigned
• Responsible for personnel decisions related to hiring, performance and disciplinary actions for your direct reports. You will also spend time completing the same tasks as employees on your team.

• Bachelor's degree in a related field or equivalent experience
• Minimum requirement of 1 year relevant work experience. Typically reflects 3 years or more of relevant experience
• Must have strong background in Supply Chain Customer Service/Order Management for a Manufacturing company
• Must have people management experience
• Experience in an agriculture company is a plus
• Willing to be based in Pulilan