3 Customer Service Representatives jobs in Balanga
Director for Client Services
Posted today
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Job Description
GA HR Consultancy Inc. has been engaged by a respected and growth-oriented real estate company in Bataan to recruit a Director for Client Services and Relations. This is a high-impact, executive leadership opportunity for a seasoned professional with a strong track record in client experience, operations, and team leadership.
If you're passionate about driving client satisfaction and operational excellence across residential communities, this is the ideal role to influence strategy, people, and performance in a dynamic, fast-paced environment.
About the Role
As Director for Client Services and Relations (CSRG), you will lead key client-facing departments across Customer Care, Property Management, and Quality & Maintenance, overseeing day-to-day operations and long-term service strategy. You will work directly with executive leadership to drive customer satisfaction, process excellence, and stakeholder engagement across multiple residential developments in Central Luzon.
Key Responsibilities:
Client-Focused Leadership
- Champion a culture of service excellence across all touchpoints (frontline, back office, digital, and phone).
- Use customer insight and analytics to identify and resolve root causes of dissatisfaction.
Property & Stakeholder Management
- Lead operations for a portfolio of at least five (5) residential properties in Central Luzon.
- Ensure HOA satisfaction, service continuity, and timely resolution of community concerns.
- Review financial and operational summaries, and provide reports to the President and/or investors.
Quality & Maintenance Oversight
- Enforce zero-punchlist standards for house turnovers.
- Optimize warranty services and maintenance planning within budget constraints.
Strategic Leadership & Team Development
- Coach and mentor department heads and team leaders to deliver results and embody service values.
- Oversee implementation of onboarding, training, and quality programs for frontline staff.
- Contribute to leadership pipeline development and succession planning.
Compliance & Governance
- Ensure compliance with real estate development laws, property codes, and internal policies.
- Participate in audits, reviews, and cross-functional management meetings.
Ideal Candidate Profile
Qualifications:
- Bachelor's degree in Business, Hospitality Management, or related field
- Minimum of 7 years in a senior management role in client services, hospitality, or real estate operations
Skills & Competencies:
- Exceptional leadership, coaching, and communication skills
- Strong knowledge of customer service standards and operational improvement methods
- Familiarity with property management, HOA relations, and real estate compliance
- Excellent analytical, organizational, and negotiation abilities
- Proficient in Microsoft Office and customer management software (CRM)
Compensation & Career Advantages
- Competitive and aligned with executive experience
- Comprehensive executive benefits package commensurate with leadership role
- Career-defining position with long-term advancement opportunities
- Relocation support for candidates outside Bataan
- Join a forward-thinking, growth-driven real estate organization
- Work in a values-driven culture that champions transparency, innovation, and teamwork
Job Type: Full-time
Pay: Php10, Php150,000.00 per month
Ability to commute/relocate:
- Hermosa 2111 P03: Reliably commute or planning to relocate before starting work (Required)
Education:
- Bachelor's (Required)
Experience:
- Client Services in Real Estate Operations: 7 years (Required)
Work Location: In person
Customer Service Representative
Posted today
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Job Description
About Us
Yoonet is more than just another BPO. We're a proudly New Zealand family-owned company that's called Balanga, Bataan home for over 10 years. We specialise in connecting talented Filipinos with businesses across Australia and New Zealand, creating pathways to meaningful international careers right here in your hometown.
About the Role
Be the friendly voice that makes every client interaction meaningful As a
Customer Service Support (Voice)
, you'll be part of our
office-based team in Balanga, Bataan
, supporting an Australian allied health client that has been with Yoonet for
10 years of trusted partnership
. This is not sales or collections—just meaningful conversations, patient care, and practitioner support that truly make a difference.
What You'll Do
- Handle inbound and outbound calls for appointment bookings, confirmations, cancellations, and reschedules.
- Provide accurate updates to practitioners through Slack.
- Conduct recalls using CRM to keep patients engaged.
- Deliver professional, warm, and empathetic support at every interaction.
- Contribute feedback for improving workflows and scripts.
What Are We Looking For
- Experience in customer service, call centre, or healthcare reception.
- Clear, warm, and professional communication skills (verbal a must).
- Strong attention to detail and organisational skills.
- Tech-savvy and comfortable with platforms like Slack and CRMs.
- Empathetic, adaptable, and team-oriented.
What We Offer
- A full-time role with opportunities to grow
- A supportive, collaborative work environment
- Health, dental, and life insurance benefits
- Career development, training, and upskilling opportunities
- Generous leave credits with the option to monetise
- Employee recognition, incentives, and fun team activities
- Work-life balance initiatives and family-friendly policies
Why Join Us
- Office-based role in Balanga, Bataan
- Long-standing partnership with a stable client of 15 years
- Consistent weekday schedule: 7AM–4PM
- Inclusive culture, modern systems, and growth opportunities
Customer Service with Bpo Experience Bataan Site
Posted today
Job Viewed
Job Description
- Must high school graduate
- With at least 6 months of BPO experience
- College Graduate No BPO experience Required
- Must have strong verbal and written English communication skills
- Can do onsite work in Balanga, Bataan
Job Responsibilities:
- Effectively manage large amounts of incoming calls
- Identify and assess customers’ needs to achieve satisfaction
- Provide accurate, valid and complete information by using the right methods/tools
- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
- Follow communication procedures, guidelines and policies
**Salary**: Php18,000.00 - Php23,000.00 per month
Schedule:
- 8 hour shift
Supplemental Pay:
- 13th month salary
**Education**:
- Junior High School (preferred)
**Experience**:
- Customer Service Representative: 1 year (preferred)
**Language**:
- English (preferred)
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