211 Customer Service Manager jobs in Dasmariñas

RCX Recruitment Inc. (Formerly Reeracoen Philippines, Inc.) is hiring a Full time Customer Service Manager role in Makati, NCR. Apply now to be part of our team.

Job summary:

• Looking for candidates available to work:
• Monday: Morning
• Tuesday: Morning
• Wednesday: Morning
• Thursday: Morning
• Friday: Morning
• More than 4 years of relevant work experience required for this role
• Expected salary: ₱40,000 - ₱55,000 per month

Customer Service Assistant Manager - Financing Ortigas

Salary: 40, ,000

Schedule: 8:30 AM - 5:30 PM, Mondays - Fridays

Required Experience:

Completed Bachelor's Degree in Business Administration, Management, or a related field.

Minimum of 5 years of experience in a customer service role and 1-2 years in a supervisory or

team lead role, preferably in the auto loan financing industry.

Experience handling complaint escalation, process improvement, and customer retention.

Proven leadership skills with experience in team management.

RESPONSIBILITIES

1. Complaint Handling

• Address and resolve complex customer complaints promptly and effectively, ensuring

customer satisfaction.

• Act as an escalation point for critical issues, collaborating with relevant teams to achieve

resolutions.

1. Team Supervision

• Lead and manage the Customer Service team, providing guidance, mentorship, and

performance feedback.

• Oversee staff schedules, productivity, and adherence to company policies.

1. Critical Decision-Making

• Make strategic decisions in challenging situations to maintain service quality and operational

stability.

• Ensure decisions align with the company's objectives and uphold customer satisfaction.

1. Performance Analysis

• Monitor and analyze key metrics and trends in customer service performance.

• Prepare and present reports with actionable insights to management.

1. Standard Operating Procedures

• Develop, implement, and update SOPs for the Customer Service department to maintain

consistency and efficiency.

• Ensure all processes are well-documented and communicated to staff.

1. Strategic Planning

• Identify and implement strategies to optimize workflow and enhance service delivery.

• Coordinate with other departments to streamline operations.

1. Customer Service Tracker Management

• Create, maintain, and monitor customer service trackers or inventories using a ticketing

system.

• Ensure accurate record-keeping and timely resolution of customer queries.

About This Role
Wells Fargo is seeking a Customer Service Manager. This role is responsible for responding to inquiries and issues from customers on a variety of complex financial products, services and/or select customer segments through a variety of channels. Answers inquiries, resolves problems, and provides a best-in-class customer experience while adhering to work guidelines, policies, and regulations.

In This Role, You Will

• Manage and develop a team of Customer Service Representatives who provide low to moderately complex customer support, and engage key stakeholders and business partners associated with customer service
• Identify and recommend products for customer service and productivity standards and goals, growth opportunities, and risk control development
• Make decisions and resolve issues regarding escalated customer inquiries to meet business objectives
• Interpret and develop standards and goals for customer service
• Collaborate and consult with more experienced management, internal partners, relationship managers, and colleagues to ensure customer satisfaction
• Interact directly with external customers
• Manage allocation of people and financial resources for customer service
• Mentor and guide talent development of direct reports and assist in hiring talent

*Required Qualifications: *

• 4+ years of Customer Service, Financial Services or Contact Center experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 2+ years of leadership experience

Posting End Date:
9 Sep 2025

• Job posting may come down early due to volume of applicants.

We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants With Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment And Hiring Requirements

• Third-Party recordings are prohibited unless authorized by Wells Fargo.
• Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

Reference Number
R-

Join the Team

Anko Customer Service Managers play a critical role in driving store performance and team success by ensuring operational excellence, delivering exceptional customer experiences, and maintaining compliance across our stores. As a key part of our store leadership team, you are responsible for supporting financial outcomes and creating a positive work culture for our team members. You lead by example, balancing day-to-day priorities with long-term growth and development.

What You'll be doing

As Customer Service Manager, you will:

·    Manage the day-to-day operations of our stores. Leading and supporting recovery processes (Refresh, Presentation, Backfill) across the store, to maximise on-show availability and improve customer satisfaction.

·    Skilled in using data and reporting tools to track store performance, managing budgets and support data driven decision making.

·    Lead teams to deliver exceptional customer service by implementing insights and driving continuous improvement

·    Build team capability through coaching, training and effective recruitment selection fostering a high-performance culture and ensuring strong team engagement through leading by our values, ways of working and expected behaviours.

·    Implement safety processes to ensure compliance with regulations. Delivering safety training, supporting injury management and promoting a safe work environment

·    Proficient in financial management, cost control, expense management and supporting overall store profitability.

Technical Ability:

·    Proficient in business administration tools and technology to manage people, inventory and budgets.

·    Strong in data analysis to monitor sales, forecast trends, and drive strategic decision making.

·    Experience in rostering and scheduling to ensure optimal team coverage, compliance, and productivity.

·    Confident decision-maker who understands store operations and procedures.

·    Proven leadership skills in building relationships, managing teams and driving positive change effectively.

·    Capability in using customer insights to improve service delivery and drive store profitability

Who you are:

• You are someone with strong organisation skills, detail focused and can prioritise effectively.
• You are proactive and self-motivated, seeking out opportunities and acting on them.
• You are a great communicator adjusting your style to motivate the team and handle customer needs.
• You are a team player leading by example, delegating well and valuing contribution from others.
• You effectively manage multiple priorities, balancing operational demands, team needs and customer expectations to achieve business outcomes.

About this role:

• Wells Fargo is hiring for a Customer Service Manager (VP) to support our National Servicing Group - Desktop Deposit under Global Payments & Liquidity Operations.
• Responsible for responding to inquiries and issues from customers on a variety of complex financial products, services and/or select customer segments through a variety of channels. Answers inquiries, resolves problems, and provides a best-in-class customer experience while adhering to work guidelines, policies, and regulations.

In this role, you will:

• Manage and develop a team of Customer Service Representatives who provide low to moderately complex customer support, and engage key stakeholders and business partners associated with customer service
• Identify and recommend products for customer service and productivity standards and goals, growth opportunities, and risk control development
• Make decisions and resolve issues regarding escalated customer inquiries to meet business objectives
• Interpret and develop standards and goals for customer service
• Collaborate and consult with more experienced management, internal partners, relationship managers, and colleagues to ensure customer satisfaction
• Interact directly with external customers
• Manage allocation of people and financial resources for customer service
• Mentor and guide talent development of direct reports and assist in hiring talent

Required Qualifications:

• 4+ years of Customer Service, Financial Services or Contact Center experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 2+ years of leadership experience

Desired Qualifications:

• Associate or Bachelor's degree holder, in any IT-related course
• Understanding of computer networking, including but not limited to Local Area Networks ( LAN ), Wide Area Networks ( WAN ), Internet Service Provision ( ISP ), Internet Protocol ( IP ), Local Machine and Group Security Policies, Firewalls, and Web Proxy / Content Filtering.
• Advanced understanding of end-user Operating Systems, Windows 7 - 10, and Mac OS.
• Advanced understanding of commercial web browsers such as MS Internet Explorer, Mozilla Firefox, Google Chrome, and Safari.
• Advanced understanding of smartphones and tablets, including Apple iOS and Android OS, using both native application and web-based functions.
• Excellent verbal, written, and interpersonal communications skills.
• Experience in IT Support, Customer Service, Financial Services or Contact Center, or equivalent demonstrated through one or a combination of the following: work experience, training, and education.
• More than two ( 2 ) years of experience in one or a combination of the following: IT Technical Support, E-Commerce Application Support, or E-Commerce Development experience.
• More than one ( 1 ) year of direct end-user support or customer service experience.
• With people management experience

Job Expectations:

• Must be amenable to work on US or night shift, Monday - Friday, weekend off
• Must be amenable to work onsite, 5/Neo, BGC, Taguig
• Manage a team of CSRs providing technical systems support and servicing to Treasury Management clients, supporting moderate to complex ecommerce products and services.
• The team serve as the first point of client contact in providing support for routine technical questions and issues related to assigned applications, systems, products and services. Examples include inquiries regarding systems status and connectivity, application workflow, and technical mechanics of Treasury Management products and services.
• Use various applications to troubleshoot and restore customer product functionality.
• The team act as a liaison between client and internal parties ( client services, sales and relationship management, technology ) to coordinate satisfactory resolution of technical issues.

Posting End Date:

24 Oct 2025

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

About this role:

• Wells Fargo is seeking a Customer Service Manager to be part of our Sales Partners under Global Payments & Liquidity group.
• Covers jobs responsible for responding to inquiries and issues from customers on a variety of complex financial products, services and/or select customer segments through a variety of channels. Answers inquiries, resolves problems, and provides a best-in-class customer experience while adhering to work guidelines, policies, and regulations.

In this role, you will:

• Manage and develop a team of Customer Service Representatives who provide low to moderately complex customer support, and engage key stakeholders and business partners associated with customer service
• Identify and recommend products for customer service and productivity standards and goals, growth opportunities, and risk control development
• Make decisions and resolve issues regarding escalated customer inquiries to meet business objectives
• Interpret and develop standards and goals for customer service
• Collaborate and consult with more experienced management, internal partners, relationship managers, and colleagues to ensure customer satisfaction
• Interact directly with external customers
• Manage allocation of people and financial resources for customer service
• Mentor and guide talent development of direct reports and assist in hiring talent

Required Qualifications:

• 4+ years of Customer Service, Financial Services or Contact Center experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 2+ years of leadership experience

Desired Qualifications:

• College graduate, any field
• With at least four (4) years professional experience related to the role
• With professional background in Payments, Liquidity, Wealth Management, Corporate Banking, Investment, Home Lending, a strong advantage
• Experience in supporting clients and or equivalent in a financial setting
• Experience in managing multiple initiatives and simultaneous projects
• Ability to manage concurrent and competing deadlines while bringing issues to quick resolution
• Ability to prioritize and meet deadlines in a dynamic and complex environment
• Proven problem solving, business reporting, and analytical skills

Job Expectations:

• Amenable to work full-time onsite, Five/Neo, BGC, Taguig
• Amenable to work on GY or night shift, 9:00 PM - 6:00 AM, weekends off
• Lead from the frontline to ensure Sales Support functions are handled effectively
• End-to-end support for our Sales team, Relationship Manager, Consultants
• Sales enablement and support

Posting End Date:

15 Oct 2025

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

• Answering the telephone, inform the respective Officers regarding the concern for resolution
• DocumentationmM2E docs initial screening and top sheet preparation
• eGov Certification preparation
• Filing, Retrieval and Scanning of documents
• "Prepare M2E token acknowledgement/transmittal (new and replacement) and dispatch it to respective branches"
• Preparing simple reports
• Prepare Post Implementation Review Client List
• Performs other related duties as assigned

Job Type: Full-time

Work Location: In person

• Taguig, Metro Manila, Philippines

Bevorzugt

The Role

• Collaborate with U.S. based Service Center Manager to support ongoing client relationship, requirements and resolve escalated client issues as needed
• Work with U.S. based Service Center Manager to provide reporting and trend information to clients, make recommendations to clients to improve service and efficiencies
• Consult internally with other WTW colleagues in order to develop domain knowledge for benefits technologies to consult with clients and translate the requirements into call center system functionality.
• Provide direct management to team members. Train, mentor and develop staff in the Service Center.
• Perform ongoing feedback, reviews and participate in other people management activities
• Assist associates with career development
• Foster teamwork, positive morale, open communication and "make this a great place to work".
• Drive consistent team methodology, process and deliverables.
• Ensure that standardized work processes, tools, and methodologies are being used to improve quality and profitability
• Implement standardized work processes, tools, and methodologies within the group to improve quality and profitability
• Balance workload and maximize utilization for the group.
• Resolve team/resource issues or elevate to service center leadership as needed.

The Requirement

• Bachelor's degree (preferred)
• Strong customer services focus (minimum 4 years' experience in Customer Service setting).
• Working knowledge of health & welfare and/or defined benefit pension plans
• At least 2 years' experience with people management
• Strong interpersonal skills particularly in resolving group management issues.
• Demonstrate strong written and verbal communication, time management, and project organization skills
• Strong proficiency in the use of desktop and web-based computer applications including Microsoft Office (particularly Word and Excel), Database and Software programs, Internet Navigation and Call Center systems; the ability to use several at the same time
• Ability and desire to promote professional development of staff
• Ability to motivate group members to initiate process improvements
• Ability to learn new technologies and solve problems in a complex environment
• Be available for extended work hours as needed
• Demonstrate client service focus and flexibility in supporting client requests
• Demonstrate commitment to quality and continuous improvement
• Demonstrate a desire to learn and accept new challenges

WTW is an equal opportunity employer

This job is with WTW, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.
Description
The Role

• Collaborate with U.S. based Service Center Manager to support ongoing client relationship, requirements and resolve escalated client issues as needed
• Work with U.S. based Service Center Manager to provide reporting and trend information to clients, make recommendations to clients to improve service and efficiencies
• Consult internally with other WTW colleagues in order to develop domain knowledge for benefits technologies to consult with clients and translate the requirements into call center system functionality.

• Provide direct management to team members. Train, mentor and develop staff in the Service Center.

• Perform ongoing feedback, reviews and participate in other people management activities

• Assist associates with career development

• Foster teamwork, positive morale, open communication and "make this a great place to work".

• Drive consistent team methodology, process and deliverables.

• Ensure that standardized work processes, tools, and methodologies are being used to improve quality and profitability

• Implement standardized work processes, tools, and methodologies within the group to improve quality and profitability

• Balance workload and maximize utilization for the group.

• Resolve team/resource issues or elevate to service center leadership as needed.

Qualifications
The Requirement

• Bachelor's degree (preferred)
• Strong customer services focus (minimum 4 years' experience in Customer Service setting).
• Working knowledge of health & welfare and/or defined benefit pension plans
• At least 2 years' experience with people management
• Strong interpersonal skills particularly in resolving group management issues.
• Demonstrate strong written and verbal communication, time management, and project organization skills
• Strong proficiency in the use of desktop and web-based computer applications including Microsoft Office (particularly Word and Excel), Database and Software programs, Internet Navigation and Call Center systems; the ability to use several at the same time
• Ability and desire to promote professional development of staff
• Ability to motivate group members to initiate process improvements
• Ability to learn new technologies and solve problems in a complex environment
• Be available for extended work hours as needed
• Demonstrate client service focus and flexibility in supporting client requests
• Demonstrate commitment to quality and continuous improvement
• Demonstrate a desire to learn and accept new challenges

WTW is an equal opportunity employer

We are looking for a Client Services Executive to manage key client relationships, ensure service satisfaction, and support business growth within the food service & hospitality industry. The ideal candidate is professional, bilingual with a strong well-spoken in English, and experienced in building strong client partnerships. You will be responsible for maintaining a high level of client satisfaction, ensuring consistent and courteous communication, and acting as a strategic partner to our clients. You will serve as the main point of contact for key clients and be instrumental in managing expectations, resolving issues, and identifying opportunities for growth.

This is a full-time role with reporting line to local management and to VP of Global Client Services.

Key Responsibilities

• Serve as the main point of contact for key clients
• Build and maintain strong, long-lasting client relationships with a professional and courteous approach.
• Understand client needs and ensure the timely and successful delivery of our solutions according to their objectives.
• Regularly meet with clients onsite to strengthen partnerships, conduct reviews, and manage expectations.
• Address and resolve client issues with a sense of urgency and diplomacy.
• Collaborate internally with service delivery, operations, and other cross-functional teams to ensure client satisfaction.
• Provide account updates and performance reports to clients and internal stakeholders.
• Identify upselling or cross-selling opportunities based on client needs and market trends.
• Maintain detailed documentation of client interactions and agreements.
• Conduct onsite client meetings and regular check-ins
• Coordinate with internal teams to deliver service excellence
• Identify client needs and propose service improvements
• Handle concerns and resolve issues in a timely, courteous manner
• Prepare account reports and updates for clients and management

Qualifications

• At least 1-2 years' experience in client servicing, account management, or a similar role
• Background in the hospitality industry or client-facing roles preferred
• Excellent English communication skills (written and oral)
• Professional, courteous, and proactive in handling client concerns
• Proficient in basic tools (e.g., email, MS Office, Google Workspace)
• Proven experience in client relationship management, preferably within the hospitality industry or a related customer-facing environment.
• Excellent verbal and written communication skills in English; must be fluent and professional in tone.
• Strong interpersonal and problem-solving skills with the ability to handle high-value clients with professionalism and discretion.
• Highly organized with the ability to multitask and manage multiple accounts simultaneously.
• Familiarity with CRM systems and client service tools is a plus.
• Willingness to travel to client locations within Makati and Bonifacio Global City CBD areas as required.