1801 Customer Service Management jobs in Manila

We are looking for a dedicated Call Center Agents as prior in our Metro Manila sites

Easy and Fast One-day Hiring Process Earn up to 25k monthly plus more benefits This is for urgent hiring, don't miss this opportunity and if you have these skills, this might be your sign to apply here at Sapient and BE PART OF A GROWING TEAM AND ENJOY WORK-LIFE BALANCE

Responsibilities:

• Answer incoming customer calls and inquiries.
• Resolve customer complaints and escalate issues as needed.
• Update and maintain accurate records of customer interactions, transactions, and order details in the system.

Qualifications:

• At least High school graduate
• No prior experience necessary—we provide comprehensive training
• Good communication and interpersonal skills
• At least conversant in the English language with confidence
• Excellent problem-solving and decision-making abilities
• Ability to thrive in a fast-paced and dynamic environment

What we Offer:

• Fix weekends off
• Pioneer, Non-voice, and Easy Accounts Available
• Day Shift, Night Shift, and Shifting Schedules

THIS IS FOR AN ONSITE WORK SET UP ONLY

Job Types: Full-time, Permanent, Fresh graduate

Pay: Php18, Php25,000.00 per month

Benefits:

• Additional leave
• Employee discount
• Health insurance
• Paid training

Work Location: In person

QUALIFICATIONS

• Minimum of 1-year relevant work experience in client support or a related field
• Open to working on-site during night shifts and rotating schedules
• Proficient in English with strong verbal and written communication skills
• Tech savvy and proficient in utilizing MS Office, G Suite, CRM Systems (Zendesk) and the likes
• Willing to do extended working hours every month-end (Paid Overtime)
• A team player and is motivated to get things done
• Organized, detail-oriented and can multi-task
• Commitment to providing exceptional customer service and maintaining a positive attitude at all times
• Willing to start ASAP

JOB DESCRIPTION

• Consistently delivering exceptional customer service experiences to account holders from the US and Canada markets
• Acknowledging and responding promptly to clients' inquiries via calls, live chats and/or emails
• Guiding customers through order taking, troubleshooting and/or navigating through company sites
• Reviewing client accounts, providing updates and information about billing, shipping, refunds, and other account-related items
• De-escalating situations involving clients with concerns and/or offering further support
• Ensuring customer satisfaction by building engagement to going the extra mile
• Taking part in designated projects (Call-out projects, Subscription revivals, etc.) within the specified timeline

Job Type: Full-time

Pay: Php25, Php30,000.00 per month

Benefits:

• Company Christmas gift
• Company events
• Health insurance
• Opportunities for promotion
• Promotion to permanent employee

Application Question(s):

• Are you willing to work onsite and in a graveyard shift?
• Do you have experience in the BPO industry? If yes, how many years?

Education:

• Bachelor's (Preferred)

Experience:

• Client Support Specialist: 1 year (Required)

Work Location: In person

Job Responsibilities:

• Complete maintenance of reference data (healthcare Organizations and Prescribers) as essential for US Production.
• Perform research such as Internet Search, Phone Verification, Database Matches and etc. to gather information from third parties that will validate the completeness or accuracy of the data.
• Perform outbound phone verification of details on Organization and Prescriber records to validate accuracy of reference data maintained as well as capture client-required details such as primary office address and primary profession/specialty.
• Performs ad hoc data analysis and participates on various process improvement as needed.
• Validate that the information gathered from third-party sources represents accurate new data that should result in an update, creation, or deletion in the database existing data.

Job Requirement:

• Experience in handling voice and healthcare account is an advantage but not a requirement.
• Basic knowledge in Windows applications (Excel, Word).
• Strong verbal and / or written communication skills in either the language of the country supplied or English.
• Critical thinking and problem-solving skills.
• Demonstrate strong understanding of complex concepts and processes.
• Has initiative and is self-motivated to see through until resolution concerns raised by Clients.
• Candidate must be willing to work in night.

Client Support Representative

Ayala Ave., Makati City

Brief Description:

As a Client Support Representative for the Client Support (CS) Group you will provide great service to Advent Software's clients by resolving technical and product functionality inquiries via phone, web, and e-mail to ensure the successful use of our solutions and a high level of customer satisfaction. Join a talented and SCP-certified Client Support team at one of Advent's locations.

Description:

Do you want a career that will

• Provide best of class industry training and product certification
• Empower you with the necessary skills to move into client support management, product management, consulting, sales, or development
• Enable you to grow a career that bridges Technology & Wall Street

Advent Software, Inc., the world's leading provider of automated solutions for investment professionals since 1983, is seeking experienced and talented professionals to become Client Support Representatives for the Client Support Group.  The Client Support Group consists of 200 support resources in 10 different global locations. Join a talented and hardworking SCP-certified Client Support team at one of Advent's locations, focused on providing great service to optimize our clients' use of our solutions.  

Advent's Client Support department promotes a client-focused support culture that rewards employees for innovation, professionalism, and personal development. The Client Support department attracts and develops the top talent within Advent and has traditionally been the launching pad for long term careers at Advent that span multiple business units. Advent will provide new Client Support Representatives with multiple weeks of extensive and formalized training. Throughout the training period, all candidates are required to pass assessment tests and a final certification as a requirement for continued employment.

You will benefit from:

• Competitive salary package
• Hybrid work schedule after regularization
• Company-paid vacations to places like Cebu, Bohol, Palawan and Albay
• Fun events and regular team-building activities
• Have a well-defined career path that can lead you into other business units and potential overseas placement

Job Responsibilities:

• Provide high level and in-depth technical support by resolving inquiries by phone, e-mail and web, in a manner and time frame consistent with department and team service levels and goals.
• Work collaboratively with clients, team members, implementation consultants, and resources across our global office locations to achieve desired results.
• Continue internal education, training and certifications to stay ahead of an evolving technical and financial industry landscape, learn new product releases, and increase your value to the company and the client base.
• Own and address client needs and product issues from inception to resolution.
• Interpret and validate technical/data issues, test solutions, follow-up and escalate when necessary.
• Maintain and create detailed documentation through logging of support cases, e-mail and knowledge base articles for client and internal use.
• Work with the internal and external technical business partners to help identify software vs. data issues.

Qualification Requirements:

• 1+ years' experience with Linux, or Networking is preferred.
• Strong customer focus and ability to manage and exceed clients' expectations for support.
• Excellent interpersonal skills and ability to work well within a team environment.
• Superior troubleshooting and analysis / resolution skills.
• Strong analytical skills
• Ability to understand and convey client business requirements to senior level resources for escalation
• Proven aptitude to learn complex technical and theoretical information quickly.
• Ability to prioritize and manage multiple complex issues and adapt to different challenges and changing priorities.
• Excellent written and verbal communication skills in English, with a strong attention to detail.
• Working knowledge of MS Windows, MS Excel, system architecture and environments.
• Flexibility to support market hours. The position will be working day or mid shifts to cater APAC, Middle East or Europe.

The following qualifications are advantageous and preferred:

• Bachelor's Degree in MIS, computer science, information technology or other technical courses
• Some experience with trading, portfolio management, accounting or reporting systems

If you've got what it takes to be a great Client Support Representative and want to work on a hardworking, success-oriented and fun team, then apply today

For a Client Support Agent role, the team generally looks for a candidate with strong communication & negotiation skills, solid analytical & logical thought process and easy to train.

Responsibilities:

New/Existing Client Support

• Resolve customer inquiries and supervise escalated issues, providing efficient and effective customer service to clients
• Identify opportunities to offer Value added products and services
• Facilitate training based on needs of staff within the department and assist with answering staff questions within Disputes, as needed
• Support expansive and diverse array of products and services
• Assist with ongoing Lean and process improvement projects
• Resolve complex problems based on best practice/precedence, escalating as needed
• Provide all support to multiple channels like: General Inquiry, Sales
• Inquiries and others business related inquiries.

System/Product/Client testing analysis

• Create quality measurements to track improvement in products
• Execute quality improvement testing and activities
• Develop quality assurance standards and company processes a Adhere to industry quality and safety standards
• Ensure products meet customer expectations and demand
• Create reports documenting errors and issues for fixing
• Work closely with the development team to improve existing products a Maintain standards for reliability and performance of production

System/Product/Client data analysis

• Evaluate and improve existing BI systems
• Collaborate with teams to integrate systems
• Develop and execute database queries and conduct analyses Create visualizations and reports for requested projects
• Develop and update documentation

Minimum qualifications:

• Analytical Skills: The ability to analyze complex information, identify l‹ey issues, and make informed decisions based on data.
• Communication Skills: Excellent written and verbal communication skills to effectively communicate with internal and external stakeholders.
• Time Management: Ability to prioritize tasks, manage time effectively and meet deadlines.
• Attention to Detail: The ability to pay close attention to details and ensure accuracy in work output.
• Problem-solving: The ability to identify problems, evaluate options, and implement effective solutions.
• Technical Skills: Proficiency in relevant technical tools and software to support daily operations.
• Customer Service: A customer-focused mindset and the ability to provide high-quality support to internal and external customers.
• Teamwork: The ability to work collaboratively with other team members and departments to achieve common goals.
• Adaptability: The ability to quickly adapt to changing situations and remain flexible in response to shifting priorities.
• Leadership: The ability to lead and motivate a team towards achieving common objectives, including managing and delegating tasks.

Preferred qualifications:

• Education - High School Diploma & graduate in Data Science
• Work Experience - Open to fresh graduates or at least 1 years of Operation Support experience.
• Knowledge, Abilities, Skills - Leadership, Communication Skill & Data Analysis Skill, Good in Excel or Google Sheet Formula.
• Physical Demand - Minimal Physical Activities Performance Expectations - Satisfactory level of work Shifting: 24/7 rotating shift and days off
• Preferred - Filipino-Chinese candidates who are able to read and write Chinese characters.

Benefits:

• Training and Development Programs
• Unlimited Career advancement opportunities
• Health Care Plan (HMO) with Dental and Vision upon regularization
• Group Life and Accident Insurance upon regularization
• Sick and Vacation Leave upon regularization. All unused sick leave is convertible by end of the year and will be distributed before the end of the first quarter of the succeeding year.
• Bereavement Leave of 3 days upon regularization
• Healthy and Encouraging Work Environment
• 13th Month Pay as mandated by the Philippine Government
• Government Mandated Benefits (SSS,PHIC and Pag-ibig)

Job Type: Full-time

Work Location: In person

Role Overview:

· Assisting clients with their Australia visa applications

· Communicating and consulting clients on their eligibility for Australia visa programs

· Working with clients to obtain relevant documentation and information to fulfill the requirements of the visa programs

· Monitoring and communicating the progress of clients' application status and ensuring all documents are valid and/or updated

· Respond to client queries promptly during the application process

· Taking ownership of clients' applications from initiation to visa outcome

· Submission of clients' applications with accurate and complete information and documentation in a timely manner

· Communicating with and submission of applications to Australia immigration authority and professional bodies relevant to the visa programs

· Be the subject matter expert in Australia visa programs

· Continuous research on Australia migration policies and assessing the impact on the company and clients

· Maintaining the company's data library for seamless retrieval and reference to client files

· Manage client complaints and feedback in an expeditious manner with the goal of client satisfaction in the company's service standards

Skills and Competencies:

· Bachelor's Degree and above

· Excellent command of spoken and written English

· At least 2 years of working experience, preferably in an operational and client support role and/or immigration industry

· Superb attention to detail and accuracy

· Strong multi-tasking and organizational skills

· Demonstrate a professional, proactive, and mature demeanor

· Able to work independently and also be a team player by contributing solutions and enhancing collaboration within the team

· Knowledge of Australian temporary and permanent visa programs (e.g., TSS, 189, 190, 491)

· Experience with ImmiAccount and SkillSelect platforms is highly desirable

We are mass hiring for Call Center Agents as prior in our Metro Manila sites

Sapient is URGENTLY HIRING APPLY TODAY AND GET HIRED IMMEDIATELY

Responsibilities:

• Resolve customer inquiries, concerns, or complaints effectively and escalate issues when necessary to ensure swift resolution.
• Update and maintain accurate records of customer interactions, transactions, and order details in the system.
• Stay updated on company policies, procedures, and services to provide accurate information to customers
• Contribute to a positive and collaborative team environment.

Qualifications:

• With good communication skills
• At least conversant in the English language
• Computer Literate
• Excellent problem-solving and decision-making abilities
• Ability to thrive in a fast-paced and dynamic environment

Our Awesome Benefits:

• Fix weekends Off
• Competitive Salary
• Monthly Commissions
• Pioneer, Non-voice, and Easy Accounts Available
• HMO with 2 FREE Dependents from Day 1
• Free Coffee and Biscuits at the office
• Paid leaves, OT & holiday pay
• Government-mandated benefits & 13th-month pay
• Fast-Track Career Growth for top performers
• Retirement/Life Insurance for Qualified Staff
• Incentives and Signing Bonuses and other Premium Benefits for you to enjoy.

THIS IS FOR AN ONSITE WORK SET UP ONLY

BE PART OF A GROWING TEAM AND ENJOY WORK-LIFE BALANCE

Give us a ring, and let's talk about how we can help you. Apply now and receive a quick response within a day

Job Types: Full-time, Permanent, Fresh graduate

Pay: Php18, Php25,000.00 per month

Benefits:

• Additional leave
• Employee discount
• Health insurance
• Paid training

Work Location: In person

KMC Solutions is looking for a Customer Service Advocate to join our client, Zenni Optical — an award-winning global leader in eyewear and customer experience.

Customer Service Advocates play a critical role on Zenni's Customer Service team. This role supports customers worldwide, 24/7, across multiple channels: voice, chat, email, SMS, and social media. The right candidate will champion the interests of Zenni customers, ensuring they receive high-quality, consistent service while representing Zenni's customer-obsessed culture.

• Competitive salary package
• Health Insurance / HMO coverage
• Above-standard leave credits
• Unlimited MadMax Coffee onsite
• Access to Sprout HR cloud platform
• Diverse learning and growth opportunities

• Deliver exceptional customer service via phone, email, chat, SMS, and social media.
• Respond promptly to customer inquiries on order updates, product requests, and issue resolution.
• Demonstrate excellent product knowledge and provide style advice to customers.
• Collaborate with Technology, Product, and Site teams to communicate customer feedback and suggest improvements.
• Maintain Zenni's customer-first tone and culture in all interactions.

• At least 1 year of prior experience handling e-commerce or retail accounts as a CSR (local or international).
• Excellent verbal and written English communication skills.
• Strong customer-first mindset with an empathetic approach to problem-solving.
• Willingness to adapt to rotating or changing schedules based on business needs.
• Professional, personable, and adaptable with a positive "can-do" attitude.
• Creative thinker who can deliver memorable customer service experiences.
• Willing to go above and beyond to provide outstanding, white-glove customer service.

• Onsite
• Night Shift
• Location: Frabelle Corporate Plaza, Makati

Job Overview:

We are seeking a dedicated and enthusiastic Client Support Specialist to join our Clients' customer service team. The successful candidate will be responsible for exceptional communication with clients, accurate reporting, and high-level support to teams, ensuring seamless client experiences and efficient operations.

Work Set Up:

• Employment Type: Full Time
• Shift Schedule: Mon-Fri, 6:00 am to 3:00 pm
• Work Setup: Onsite

• Location: Cavite

• Client Industry: Finance

Key Responsibilities:

• Exceptional Client Communication
• • Demonstrate excellent written and verbal communication across multiple platforms, including phone, Zoom, Loom, web chat, and email.
• Engage professionally and confidently with stakeholders at all levels to ensure clear, positive, and effective interactions.
• Provide a seamless and supportive experience for clients in all communications.

• Reporting and Administrative Tasks

• Manage and maintain accurate client reports, including tracking attendance, success metrics, and traffic light indicators.

• Ensure timely and accurate data entry to support business operations and client tracking.

• High-Level Support

• Provide high-level assistance to the Client Success and Coaching teams, improving efficiency and client engagement.

• Work collaboratively across internal teams to align client engagement strategies and initiatives.

Qualifications:

• Bachelor's degree in any field.
• 2 years of experience in a related role.
• Experience in Data Entry
• Experience in Social Media Scheduling
• Experience in Calendar scheduling and "Calendly" management
• Experience in G-suite inbox and Drive management
• Support - Provide high level support to our Client Success and Coaching teams

Workplace Perks:

• Competitive salary package
• HMO coverage
• Fixed weekends off
• Meal allowance
• Attendance bonus
• 20 days of paid leave to be used on your own discretion (including 5 credits convertible to cash)
• Monthly social activities and annual company outing (domestic/international)
• Vibrant, diverse and inclusive work environment

About Us:

Shadow Office Solutions is an Australian operated BPO committed to delivering exceptional services and innovative solutions to our clients. We pride ourselves on our skilled workforce and a culture of excellence, collaboration and continuous improvement. We're growing and looking for talented individuals to join our dynamic team.

Shadow Office Solutions is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.