20 Concentrix jobs in Angeles
Call Center Manager
Posted 16 days ago
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Job Description
Job Description:
Start and build your career with BMG Outsourcing – one of the well-respected Australian-owned Outsourcing Company with office in Clark and Sydney, providing high quality services to clients and promising career to its employees.
Our client is currently l looking for a highly motivated and experienced Call Center Manager to lead our call center team. The ideal candidate will be able to manage, monitor, and coordinate the day-to-day operations of the call center, ensure that call center agents provide excellent patient experience and meet performance and productivity goals.
Job Qualifications
Responsibilities:
Plan, organize and manage the daily operations of the call center to ensure that patient experience and performance objectives are achieved.
Develop and implement efficient and effective call center policies, procedures and systems
Ensure that customer calls are answered in a timely manner and quality service is provided; identify areas of improvement and ensure that staff is trained accordingly
Shepard the development of a call center performance metric-based culture – including the preparation and delivery of daily, weekly, and monthly reports.
Listen to calls on a regular basis to identify areas of improvement
Hire, train, coach, and develop call center staff to ensure that they have the skills, knowledge and confidence to perform their duties effectively.
Monitor and manage call center staff attendance, time and leave.
Ensure compliance with Philippines labor laws and regulations
Work with other departments to ensure that there is a smooth and seamless patient experience.
RequirementsRequirements:
Bachelor's degree in business administration, sales, or related field.
At least 5 years of experience as a call center manager, customer service manager or customer support manager.
Proven track record of meeting/exceeding performance goals and managing customer service.
Knowledge of call center technology and management systems.
Excellent communication, interpersonal and leadership skills.
Detail-oriented with strong organizational and problem-solving abilities.
Ability to work in a fast-paced environment and to be available to handle emergencies outside regular working hours.
Strong computer skills – experience with call center management software is preferred.
BenefitsBenefits:
Salary: We offer a competitive salary that reflects your experience and skills.
Healthy Work Environment: A supportive, positive, and inclusive workplace that promotes your well-being and growth.
HMO: Enjoy great health insurance to keep you covered.
Paid Time Off: Generous vacation days, holidays, and sick leave to help you recharge.
Company-Provided Equipment: Get a PC or laptop from the company to help you do your best work, whether you're in the office or working remotely.
Free Shuttle: Convenient and comfortable shuttle service to make your commute easier.
Free Meals: Enjoy free meals to keep you fueled and focused during the day!
Other perks: Day shift schedule, and a bunch of other fun perks like company events. (Year-end Party, Summer Outing, Monthly Gathering, etc.)
Call Center Agent/csr
Posted today
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Job Description
**Location : SM Clark**
**Qualifications**:
- **At least High School Graduate/SHS Graduate**:
- **At least 6 months BPO/SALES experience**:
- **Willing to START ASAP !**:
- **No BPO experience are encourage to apply.**:
- **Good to excellent communication skills**:
- **Willing to work on shifting schedule**:
- **Willing to work onsite**
**Job Types**: Full-time, Permanent
**Salary**: Up to Php25,000.00 per month
**Benefits**:
- Additional leave
- Company Christmas gift
- Company events
- Flexible schedule
- Flextime
- Free parking
- Gym membership
- Health insurance
- Life insurance
- Opportunities for promotion
- Paid training
- Pay raise
- Promotion to permanent employee
Schedule:
- 8 hour shift
- Flexible shift
- Monday to Friday
- Night shift
- Overtime
Supplemental Pay:
- 13th month salary
- Anniversary bonus
- Bonus pay
- Commission pay
- Overtime pay
- Performance bonus
- Quarterly bonus
- Tips
- Yearly bonus
Application Question(s):
- Do you have a BPO experience? If yes for how long in total?
- Please indicate your alternative number or Viber number and keep your lines open.
**Education**:
- Senior High School (preferred)
Customer Service Representative/Call Center/BPO - Paid Training
Posted 14 days ago
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Job Description
br>Location: SM City Clark Angeles Pampanga
We also have another site:
- Cebu IT Park
Virtual Process | Onsite Process | OTP Process
Salary: Earn up to ₱ 27,000 + ₱15,000 Sign on Bonus + 0,000 Incentives (Performance Based) + Night Diff & HMO Coverage
br>Accounts Available:
- Healthcare
- Financial
- Telco Tech
Requirements:
- At least HS (Old Curriculum) | SHS Graduate | Fresh Graduate
- With | W/O BPO Experience
- Good Communication Skills
- Amenable to work onsite on a shifting schedule
Apply Now | Tips are provided for the assessments and interview.
Outbound Call Center Agent- Day Shift
Posted today
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Job Description
- Following “scripts” when handling different topics
- Thoroughly and efficiently gather customer information, access and fulfill customer needs, educate the customer where applicable
- Obtains client information by answering telephone calls; interviewing clients; verifying information
- Scheduling meetings and appointments
- Maintain a balance between company policy and customer benefit in decision making
- Handles issues in the best interest of both customer and company
- Keep records of all conversations in our call center database in a comprehensible way
- Meet personal/team qualitative and quantitative targets
**Qualifications**:
- Preferably with at least 1-year BPO experience
- Excellent in communication skills or must be conversant
- Love challenges and goal oriented
- Passionate with the job
- Assertive and trustworthy in handling confidential information
- Ability to work under pressure
- Target Oriented
- Assist in the formulation of targets for individuals and teams
- Working with other supervisors and management team members to support agents and maximize customer satisfaction.
**Details**:
- Day shift Mondays to Fridays
- Fix week ends off!
- Office based job
- HMO upon regularization
**Job Types**: Full-time, Permanent
**Benefits**:
- Paid training
Schedule:
- 8 hour shift
- Day shift
Supplemental Pay:
- 13th month salary
- Commission pay
Application Question(s):
- Are you in Angeles City?
**Education**:
- Senior High School (preferred)
**Experience**:
- Call Center Agent: 1 year (preferred)
**Language**:
- English (preferred)
- Tagalog (preferred)
Call Center Agent One Day Orocess!
Posted today
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Job Description
We're in URGENT HIRING for CSRs!
1-day Process
Non toxic
Call Center Agent for Retail Sales Account
Posted today
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Job Description
**_PLEASE READ CAREFULLY AND APPLY ONLY IF YOU MEET THE CRITERIA. _**
To be a passionate individual to deliver personalized and memorable experiences for customers. Customers will rely on this agent to answer questions, address their concerns, and help them with a product or service.
**JOB DUTIES**
- Processes orders, prepares correspondence and fulfills customer needs to ensure customer satisfaction.
- Develop and establish working relationships with customers by pre-selling, promoting products, and suggesting fashion trends.
- Assist customers with their requests, orders, and enquiries and create sample request/s forms when requested.
- Provide customer service that meets or exceeds customer needs.
- Comprehend product information sheets and relay them to customers in simple terms.
**SKILLS & QUALIFICATIONS**
- **5 or more experience in Customer Service or a similar role.**:
- Experienced in **retail **specifically in **fashion brands.**:
- Basic **computer knowledge and typing skills.**:
- Must be **friendly, outgoing, and have a conversational tone of voice.**:
- Must have a **clear speaking voice** and be able to communicate well over the phone.
- Must be able to follow **set procedures including the ability to read scripts verbatim.**:
- Excellent time management and problem-solving skills.
- Ability to think creatively and use initiative to work independently.
- Extremely organized and has a strong ability to work on multiple tasks simultaneously.
- People focused, work well as part of a team with great collaboration.
- Willing to work **on-site**:
- **7am to 4pm**:
- **Willing to be trained**
**PERSONALITY TRAITS**:
- **Must be friendly, outgoing, and have a conversational tone of voice.**:
- **Confident**:
- **Independent**:
- **Can work well on their own or as a team**:
- **Easy going**:
- **Open-minded, matured thinking**:
- **Neutral**
**_The client is an Australian-owned and family-run business that focuses on the local fashion sector, collaborating with outstanding Australian manufacturers and artisans. _**
**_APPLY NOW!_**
**Job Types**: Full-time, Permanent
**Salary**: Php20,000.00 - Php30,000.00 per month
**Benefits**:
- Company events
- Free parking
- On-site parking
- Paid training
Schedule:
- 8 hour shift
- Early shift
- Monday to Friday
Supplemental Pay:
- 13th month salary
- Anniversary bonus
- Overtime pay
- Performance bonus
Ability to commute/relocate:
- Angeles City, Pampanga: Reliably commute or planning to relocate before starting work (required)
Application Question(s):
- Do you have any experience in RETAIL?
**Education**:
- Bachelor's (preferred)
**Experience**:
- Customer Service Representative: 5 years (required)
**Language**:
- English (preferred)
Virtual/one Day Process Call Center Job/ Csr
Posted today
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Job Description
Location**:PAMPANGA**
**Responsibilities**:
- Provide knowledgeable answers to questions about product, pricing and availability
- Work with internal departments to meet customer's needs
- Data entry in various platforms
**Qualifications**:
- High School Graduate (Old Curriculum), SHS Graduate, College Undergraduate or Graduate
- With at least 6 months BPO experience
- With good English communications skills
- Computer literate
- Willing to start as soon as possible
Earn Up to 24k a month!
**Salary**: Up to Php24,000.00 per month
**Benefits**:
- Health insurance
- Opportunities for promotion
- Paid training
- Promotion to permanent employee
Schedule:
- 8 hour shift
Supplemental Pay:
- 13th month salary
- Bonus pay
- Performance bonus
Ability to commute/relocate:
- Mabalacat, Pampanga: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Senior High School (required)
**Experience**:
- Customer Support Representative: 1 year (required)
**Language**:
- English (required)
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Call Center Agent - no Experience Need L Clark Site
Posted today
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Job Description
Minimum Requirements?
- at least 18 years old and above
- at least HS graduate
- savvy in computer & internet navigation
Why pick us?
Competitive Salary
Exciting Performance Bonuses &
Call Center Agent no Bpo Exp Needed Fast Hiring!!
Posted today
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Job Description
- Dealing with all telephone calls nicely, courteously, skillfully & assertively
- Matching customers’ needs to Clients’ programs and services
- Using arrangement and influencing skillsets to address questions and earn the customers’ buy-in
- Speaking applicable specifics to internal and external clients and discussing understanding with colleagues
- Provide top-rated assistance and walk through for US Clients.
**Job Requirements**:
- With or without BPO experience
- At least High School / SHS Graduate
- Good to Excellent English communication skills
- Can work onsite
**Job Types**: Full-time, Fresh graduate
**Salary**: Php18,000.00 - Php30,000.00 per month
**Benefits**:
- Company Christmas gift
- Company events
- Health insurance
- Life insurance
- Opportunities for promotion
- Paid training
- Promotion to permanent employee
Schedule:
- 8 hour shift
- Monday to Friday
Supplemental Pay:
- 13th month salary
- Commission pay
- Overtime pay
- Performance bonus
Ability to commute/relocate:
- Mabalacat, Pampanga: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Senior High School (preferred)
**Language**:
- English (preferred)
Customer Service Representative
Posted today
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Job Description
Duties and Responsibilities:
- Monitor and update Sitetrax and client systems to schedule tickets of work.
- Validate incoming tickets to ensure all the correct information is available and recorded for the job to proceed.
- Schedule work to Delivery Partners with correct skills and capabilities.
- Provide real time updates and management of UCG and client systems, including Sitetrax.
- Monitor tickets of work and update any information sent back from Delivery Partners to ensure a timely completion of the job.
- Call customers and arrange times for Delivery Partners to go on site.
- Liaise with client representatives as directed by the Team Leader.
- Provide call center support to customers as and when required.
- Other duties as directed by the Team Leader which includes providing reports to the Operations team.
General:
- Attend and constructively participate in team and company meetings.
- Escalate all appropriate matters to the Host Employee or Host Manager or other appropriate UCG employee on a timely basis.
- Adhere to relevant UCG policy or procedures.
- Adhere to relevant MVP policies and procedures including Human Resources and Health and Safety policies and procedures.
- Perform other reasonable duties as requested by management.
Skills Requirements:
- Tertiary education or short courses encapsulating customer service
- Diploma in Customer Service and Administration (Aspire).
- Experience in providing customer service of international customers.
- Experience scheduling work to contractors.
- Experience working in the telecommunications industry
Key Systems & Software
- Microsoft SharePoint.
- Microsoft Outlook.
- Microsoft Teams.
- Microsoft Excel.
- Microsoft Project.
**Job Types**: Full-time, Permanent
Schedule:
- 8 hour shift
- Day shift
Supplemental Pay:
- 13th month salary
Ability to commute/relocate:
- Angeles City, Pampanga: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Bachelor's (preferred)
**Experience**:
- Customer Service Representative: 1 year (preferred)
**Language**:
- English (preferred)