1440 Client Relations Manager jobs in Taguig

About the role

As a Customer Service Representative at Express Transport Hauling and Freight Services Inc.', you will be the face of our company, providing exceptional support and assistance to our valued clients. In this full-time position based in Las Pinas City Metro Manila, you will play a crucial role in ensuring customer satisfaction and maintaining strong client relationships.

What you'll be doing

• Responding to customer inquiries and requests via phone, email, and chat in a timely and professional manner
• Resolving customer issues and concerns promptly and effectively
• Maintaining accurate records of customer interactions and transactions
• Providing information about our products and services to assist customers
• Collaborating with cross-functional teams to ensure seamless customer experiences
• Contributing to the continuous improvement of our customer service processes and procedures

What we're looking for

• Excellent communication and interpersonal skills, with the ability to build rapport with customers
• Strong problem-solving and critical thinking abilities to handle complex customer inquiries
• Previous experience in a customer service or client-facing role, preferably in the transportation or logistics industry
• A genuine passion for providing exceptional customer service and a commitment to exceed customer expectations

What we offer

• Competitive salary and benefits package
• Opportunities for career advancement and professional development
• Supportive and collaborative work environment
• Work-life balance initiatives, including flexible working arrangements
• Comprehensive health and wellness programs

About us

Express Transport Hauling and Freight Services Inc.' is a leading provider of transportation and logistics solutions in the Philippines. With a strong focus on innovation and customer satisfaction, we have built a reputation for delivering reliable and efficient services to our clients. Our team of dedicated professionals is committed to exceeding expectations and driving the success of our customers.

Apply now and join our team of customer service experts

Ready to shape the future of work?

At Genpact, we don't just adapt to change—we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory , our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI , our breakthrough solutions tackle companies' most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation , our teams implement data, technology, and AI to create tomorrow, today. Get to know us at and on LinkedIn , X , YouTube , and Facebook .

Inviting applications for the role of Process Developer, Customer Care

In this role, agents are expected to

• Deliver outstanding service across phone and digital channels by understanding customer needs and resolving issues effectively.
• Manage and maintain intermediary profiles—external brokers and advisers who connect customers with the bank.

Responsibilities

• Deliver outstanding service across phone and digital channels by understanding customer needs and resolving issues effectively.
• Manage and maintain intermediary profiles—external brokers and advisers who connect customers with the bank.
• Set up and remove system access, update profile and portfolio details, and ensure compliance.
• Serve as a key point of contact, shaping the first impression intermediaries have of the bank.
• Investigate and resolve simple complaints, ensuring a smooth and compliant experience for all stakeholders.

Qualifications we seek in you

Minimum Qualifications / Skills

• Graduate from a recognized university.
• Experience in processing roles and managing multiple systems.
• Strong communication and problem-solving skills.
• Ability to work independently and collaborate with internal and external stakeholders.
• Proficiency in computer systems.

Preferred Qualifications/ Skills

• High attention to detail and ability to follow multi-system processes.
• Strong time management and adaptability.
• Understanding of how processes impact other teams (e.g., data quality, commissions, compliance).
• Ability to self-learn using process documentation and switch efficiently between tasks.

Why join Genpact?

• Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation

• Make an impact – Drive change for global enterprises and solve business challenges that matter

• Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities

• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day

• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.

Let's build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex/age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.  

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

Job description

• Good communication skills
• Present products and services to clients
• Manage client relationship
• Preparing and implementing quality assurance policies and procedures.
• Performing routine inspections and quality tests.
• Identifying and resolving workflow and production issues.
• Ensuring that standards and safety regulations are observed.
• Addressing and discussing issues and proposed solutions with superiors.
• Documenting quality assurance activities and creating audit reports.
• Making recommendations for improvement.
• Creating training materials and operating manuals.
• User training

Requirements:

• Knowledge in Microsoft Office especially Excel
• Logical Analysis
• Can effectively and efficiently collaborate with the team
• Self-Determined and Open Minded especially during the training period.
• Can prevent mistakes and improve job quality
• Familiar with Data Management System

Job Type: Full-time

Pay: Php15, Php20,000.00 per month

Benefits:

• Paid training
• Work from home

Language:

• English (Preferred)

Work Location: In person

Ready to shape the future of work?

At Genpact, we don't just adapt to change—we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory , our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI , our breakthrough solutions tackle companies' most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation , our teams implement data, technology, and AI to create tomorrow, today. Get to know us at and on LinkedIn , X , YouTube , and Facebook .

Inviting applications for the role of Process Developer, Customer Service

In this role, you will support customers in English via calls and emails.

Responsibilities

• Receive and respond to customer calls, emails and chats; capture and verify required information
• Support customer enquiries with empathy regarding financial products and services in an efficient and timely manner
• Resolve customer issues and concerns in a professional and efficient manner
• Maintain accurate records of customer interactions and resolutions
• Effectively communicate solutions and recommendations to clients
• Stay up to date with product and service offerings to provide accurate information to customers
• Meet or exceed established performance metrics, such as response time and customer satisfaction
• Meet or exceed quality assurance targets
• Effective Client Account Management to drive client advocacy

Qualifications we seek in you

Minimum Qualifications

• High School or Senior High School Graduate
• customer service experience, preferably in financial services
• Strong written and verbal communication skills
• Strong numeracy and problem-solving skills
• Ability to work in a fast-paced environment and handle a high volume of customer inquiries
• Strong attention to detail and ability to maintain accurate records. - Positive and professional attitude

Open to flexible schedule, including evenings and weekends

• Communication (written / insights synthesis and reporting in a presentation)
• Decision making / critical thinking.

Why join Genpact?

• Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation

• Make an impact – Drive change for global enterprises and solve business challenges that matter

• Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities

• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day

• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.

Let's build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex/age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.  

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

ONGOING OVER THE PHONE INTERVIEW

NON VOICE ACCOUNT

• Bridgetowne site

26, ,000 Package

Incentives HMO Paid trainings Night diff

Qualifications :

• at least 6 mos call center experience
• Strong communication skills (Verbal & Written)
• SHS, Undergraduate, Associate, College Graduate
• CAN Work on site & START ASAP

TIPS & GUIDE ARE PROVIDED UNTIL Final Interview

Job Type: Full-time

Pay: Php20, Php28,000.00 per month

Benefits:

• Health insurance
• Life insurance
• Paid training

Experience:

• Customer service: 1 year (Required)
• Technical support: 1 year (Required)

Language:

• English (Required)

Location:

• Pasig (Required)

Willingness to travel:

• 100% (Required)

Work Location: In person

DUTIES & RESPONSIBILTIES:

• Inquire and negotiate freight charges with airlines, and operations team for processing fees if required, to obtain competitive rates.

• Prepare and submit rate quotations/proposals to clients in a timely and competitive manner.
Booking Management

• Place bookings via airline portals or email and secure confirmation from airlines and trucking providers as needed.

• Coordinate any special handling arrangements as required.
System Entry & Documentation

• Encode shipment details into the Freight Management (FM) system for job number creation.

• Provide clients with full booking details, including cut-offs, IATA rates, and airline instructions. To also include necessary documents for airline compliance and per Customs' requirement on processing of Export Declaration and/or permits, if required.

• Monitor flights for timely departure and arrival; provide clients with daily updates until final delivery (if applicable).
FWB/FHL Submission

• Submit accurate FWB/FHL data within the allowable period via CCN or airline web portal.
Post-Departure Processing

• Prepare and submit CCA (Cargo Correction Advise / Amendment) request to Airline, if required.

• Prepare billing instructions with attached quotations, receipts, and other supporting documents.

• Perform other tasks as instructed by the Head of Department (HOD).

QUALIFICATIONS:

• Bachelor's degree in Business, Logistics, or related field (preferred)

• 1–2 years in airfreight, airline customer service, or logistics

• Familiar with airline booking systems and export documentation

Skills

• Strong communication (verbal & written)

• Proficient in airline portals, FM systems, MS Office (Excel, Outlook)

• Detail-oriented with excellent time management

• Able to multitask and solve problems under pressure

BENEFITS:

• Leave Credits
• Health Insurance
• Dental
• Company Events
• For permanent position
• Opportunities for career growth

Great Passion. Great vision. Great People. Be an iOPEXian today

We are looking for awesome professionals who wants to join our # team

No experience required:

• Customer Service Healthcare (Local Tagalog - Voice Account)
• Customer Service Healthcare (Local Tagalog - Non-voice Account)
• Customer Service Financial (Local Tagalog/Bisaya- Non-voice/Voice Account)
• Customer Service | Document Specialist (US 100% Non-Voice Account)
• Customer Service Associate (US Voice Account)

With at least 6 months - 1 year of BPO experience:

Technical Support - with 5k Signing Bonus*

• Technical Support Specialist (Pre-dominantly Non-voice)

• Technical Support System Specialist (Pre-dominantly Non-voice)

Customer Service - with 5k Signing Bonus*

• Customer Service Specialist II (US Voice Account)
• Customer Service Healthcare Specialist (US Voice Account)
• Customer Service Specialist (US Voice Account)

Sales:

• Retention and Renewals Specialist (US Voice Account-with 50k performance bonus)

Responsibilities

• Provide exceptional customer service support through various non-voice channels, such as email, chat, and web forms
• Respond to customer inquiries, complaints, and requests in a timely and efficient manner
• Assist customers with a wide range of healthcare-related tasks, including benefit verification, claims processing, and account management
• Maintain detailed records and documentation to support the customer service process

Qualifications:

• NO EXPERIENCE REQUIRED
• Preferably with at least 6 months of BPO experience
• Senior High School or High school old curriculum graduates with good communications are welcome to apply
• Should be willing to work onsite on a shifting in BGC, Taguig

Other info:

• Application Process: 1 Day hiring (Onsite Process depending on the availability of the hiring managers)
• Work set up: Onsite
• Schedule: Shifting
• Salary Range: Your current and expected salary as well as your interview with the hiring managers will be considered for the offer

Did you know KONE moves two billion people every day? As a global leader in the elevator and escalator industry, we employ over 60,000 driven professionals in close to 70 countries worldwide joined together by a shared purpose, to shape the future of cities. In 2024, we had annual net sales of EUR 11.1 billion.

Why this role?

KONE is embarking upon an exciting growth phase and as such we are seeking for a Spare Parts Officer to join our Customer Service and Admin team.

Being part of a global organisation that actively supports your career and internal promotions, means that for the right person, this critical role could be the next step in a fantastic career at KONE.

What will you be doing?

• Manage spare parts inventory and ensure accuracy of stock records.
• Manage goods receipt, issuance, and system updating.
• Monitor usage, issuance, and replenishment of spare parts.
• Coordinate with logistics service providers and internal teams for ordering and delivery of parts.
• Prepare regular reports on stock movement, usage trends, and inventory levels.
• Support warranty claims, returns, and quality-related cases involving spare parts.
• Perform physical inventory checks across warehouse locations and ensure stock accuracy.

Are you the one?

• At least 1–2 years' experience in inventory management, warehouse operations, or spare parts handling
• Proficiency in Microsoft Excel
• Experience in SAP
• Detail-oriented, organized, and able to work independently.
• Strong communication and coordination skills.

What do we offer?

• Career progression in opportunities within a global organization
• Total reward elements that engage and motivate our employees and help us make KONE a great place to work
• Comprehensive learning and development programs covering a wide range of professional skills
• You are surrounded by fun colleagues and a lively working environment. The best part is all leaders are great and open-minded

Click on apply if you have a passion for meeting up with people and a desire to make an impact in the elevator and escalator industry.

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

Read more on

Take your first step into the BPO industry – Join our CSR team

Location: Alabang and BGC

Qualifications:

• College graduate with or without BPO experience
• College undergraduate with no back subjects - 6 months BPO experience
• Excellent communication skills
• With no issues and concerns reporting onsite 100%. Candidates who live nearby our offices will have better advantages
• With no issues and concerns working on night shifts, shifting schedules and split offs as necessary, working on holidays and weekends

Perks and Benefits:

• Earn up to 24K Salary package
• Quarterly Performance Bonus
• 24 Leaves annually
• Competitive HMO and Life Insurance for the employee and 2 eligible dependents upon hire
• Outstanding career development opportunities and fast track career progression
• Enjoy a fair work-life balance.
• Learning and Development Training
• We value Inclusion and Diversity

Send your application now to

You may also send your resume to Viber:

Job Types: Full-time, Permanent, Fresh graduate

Pay: Up to Php24,000.00 per month

Language:

• English (Required)

Work Location: In person