20 Business Process Outsourcing jobs in Parañaque
Business Operations Analyst II
Pasay City, National Capital Region
Conduent
Posted 6 days ago
Job Viewed
Job Description
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
**Job Track Description:**
+ Requires formal education and relevant expertise in a professional, sales, or technical area.
+ Performs technical-based activities.
+ Contributes to and manages projects.
+ Uses deductive reasoning to solve problems and make recommendations.
+ Interfaces with and influences key stakeholders.
+ Leverages previous knowledge and expertise to achieve results.
+ Able to complete work self-guided and with a team.
+ College or university degree required.
**General Profile**
+ Requires knowledge and experience in specific field.
+ Will acquire higher-level knowledge and skills.
+ Develops an understanding of the company, processes, and customers.
+ Uses existing procedures to solve standard problems.
+ Receives moderate guidance and direction from others.
**Functional Knowledge**
+ Requires expanded conceptual understanding of theories, practices, and procedures.
**Business Expertise**
+ Uses an understanding of key business drivers to accomplish work.
**Impact**
+ Impacts a team, by example, through the quality service and information provided.
+ Follows standardized procedures and practices to achieve objectives and meet deadlines.
**Leadership**
+ No supervisory responsibilities.
+ Provides informal guidance to new team members.
**Problem Solving**
+ Uses existing procedures and technical experience to solve problems.
**Interpersonal Skills**
+ Exchanges complex information and ideas effectively.
**Responsibility Statements**
+ Facilitates working sessions to meet operational and customer goals.
+ Acts as the customer liaison to ensure work processes are efficient and effective.
+ Identifies and organizes data to produce meaningful views of operational performance.
+ Develops detailed operational dashboards ensuring requirements meet objectives for recommendations.
+ Compiles cost assessment data for projects, and the integration of various project suppliers and vendors.
+ Examines and recommends changes or improvements to policies, quality, and problem resolution.
+ Develops well-rounded knowledge of the organization, operating processes, and governing regulations.
+ Performs other duties as assigned.
+ Complies with all policies and standards
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form ( . Complete the form and then email it as an attachment to . You may also click here to access Conduent's ADAAA Accommodation Policy ( .
_At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent._
**Job Track Description:**
+ Requires formal education and relevant expertise in a professional, sales, or technical area.
+ Performs technical-based activities.
+ Contributes to and manages projects.
+ Uses deductive reasoning to solve problems and make recommendations.
+ Interfaces with and influences key stakeholders.
+ Leverages previous knowledge and expertise to achieve results.
+ Able to complete work self-guided and with a team.
+ College or university degree required.
**General Profile**
+ Requires knowledge and experience in specific field.
+ Will acquire higher-level knowledge and skills.
+ Develops an understanding of the company, processes, and customers.
+ Uses existing procedures to solve standard problems.
+ Receives moderate guidance and direction from others.
**Functional Knowledge**
+ Requires expanded conceptual understanding of theories, practices, and procedures.
**Business Expertise**
+ Uses an understanding of key business drivers to accomplish work.
**Impact**
+ Impacts a team, by example, through the quality service and information provided.
+ Follows standardized procedures and practices to achieve objectives and meet deadlines.
**Leadership**
+ No supervisory responsibilities.
+ Provides informal guidance to new team members.
**Problem Solving**
+ Uses existing procedures and technical experience to solve problems.
**Interpersonal Skills**
+ Exchanges complex information and ideas effectively.
**Responsibility Statements**
+ Facilitates working sessions to meet operational and customer goals.
+ Acts as the customer liaison to ensure work processes are efficient and effective.
+ Identifies and organizes data to produce meaningful views of operational performance.
+ Develops detailed operational dashboards ensuring requirements meet objectives for recommendations.
+ Compiles cost assessment data for projects, and the integration of various project suppliers and vendors.
+ Examines and recommends changes or improvements to policies, quality, and problem resolution.
+ Develops well-rounded knowledge of the organization, operating processes, and governing regulations.
+ Performs other duties as assigned.
+ Complies with all policies and standards
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form ( . Complete the form and then email it as an attachment to . You may also click here to access Conduent's ADAAA Accommodation Policy ( .
_At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent._
This advertiser has chosen not to accept applicants from your region.
0
Business Operations Analyst II
Pasay City, National Capital Region
Conduent
Posted 25 days ago
Job Viewed
Job Description
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
**The Role** _-_
Responsible to proactively identify supplier overpayment situations, collaborate with Global Purchasing to recover the overpayment amount, and ensure that contracts are updated to reflect accurate contract pricing. The team is aligned with Global Purchasing and Supply Chain, Finance, Engineering, and other supporting staff in carrying out the contract pricing accuracy.
**What You'll Do** **-**
+ Perform desk audit: review and validate purchasing contract price which recently changed and generated using various systems (e.g., GDiMPS, ECM, GDM, and eSAP)
+ Perform review and audit for all contracts
+ Communicate with GPSC buyers and support them to correct the contracts and recover overpayment from suppliers.
+ Recover supplier overpayments & prevent future overpayments to help GM cashflow.
+ Contribute to SMT's yearly cost reduction targets.
+ Report globally as audit results and participate global meetings
**Your Skills & Abilities (Required Qualifications)** **?**
+ Bachelor's degree or above
+ 5+ years working experience in an Accounting, Finance, Internal Audit or Direct Material Purchasing position
+ Technical knowledge and high proficiency in MS Office (particularly Power BI, Excel Macros, Pivot Tables and PowerPoint)
+ High-level of interpersonal skills and demonstrated commitment to teamwork and partnerships
+ Strong oral and written communications skills including English language skills
+ Ability to work independently and collaborate cross-functionally
+ Results orientation and proactive work style
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form ( . Complete the form and then email it as an attachment to . You may also click here to access Conduent's ADAAA Accommodation Policy ( .
_At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent._
**The Role** _-_
Responsible to proactively identify supplier overpayment situations, collaborate with Global Purchasing to recover the overpayment amount, and ensure that contracts are updated to reflect accurate contract pricing. The team is aligned with Global Purchasing and Supply Chain, Finance, Engineering, and other supporting staff in carrying out the contract pricing accuracy.
**What You'll Do** **-**
+ Perform desk audit: review and validate purchasing contract price which recently changed and generated using various systems (e.g., GDiMPS, ECM, GDM, and eSAP)
+ Perform review and audit for all contracts
+ Communicate with GPSC buyers and support them to correct the contracts and recover overpayment from suppliers.
+ Recover supplier overpayments & prevent future overpayments to help GM cashflow.
+ Contribute to SMT's yearly cost reduction targets.
+ Report globally as audit results and participate global meetings
**Your Skills & Abilities (Required Qualifications)** **?**
+ Bachelor's degree or above
+ 5+ years working experience in an Accounting, Finance, Internal Audit or Direct Material Purchasing position
+ Technical knowledge and high proficiency in MS Office (particularly Power BI, Excel Macros, Pivot Tables and PowerPoint)
+ High-level of interpersonal skills and demonstrated commitment to teamwork and partnerships
+ Strong oral and written communications skills including English language skills
+ Ability to work independently and collaborate cross-functionally
+ Results orientation and proactive work style
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form ( . Complete the form and then email it as an attachment to . You may also click here to access Conduent's ADAAA Accommodation Policy ( .
_At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent._
This advertiser has chosen not to accept applicants from your region.
1
Process Improvement Manager
Makati City, National Capital Region
Dempsey Resource Management, Inc
Posted today
Job Viewed
Job Description
JOB SUMMARY: Assesses the adequacy and effectiveness of internal controls and identify
gaps. Recommends and documents improvement on processes and controls based on the br>assessment.
Identifies gaps, weaknesses, and risks in internal controls and compliance procedures.
A graduate with a Bachelor’s degree in Accountancy. < r>Must be a Certified Public Accountant (CPA).
Experience with an External Audit Firm is required, with Top 4 External Audit Firms is required.
Experience in internal audit is required.
With very good written and oral communication skill.
With strong analytical and problem-solving abilities.
Must have worked in ERP environment.
High proficiency in MS Office especially in MS Excel.
DUTIES AND RESPONSIBILITIES
Reviews and assess the adequacy and effectiveness of Company policies, processes, and
procedures.
Hiring Range: Php 57,000 - 63,000
Reviews and analyzes processes to ensure compliance and operational efficiency.
Recommends improvements for internal controls, processes, and procedures.
Prepare detailed reports documenting findings, risks, and recommendations.
Collaborates with various Department Heads to address control gaps and implement
improvements.
Monitors adherence to internal policies, procedures, and regulatory requirements.
Performs other duties that may be assigned from time to time.
gaps. Recommends and documents improvement on processes and controls based on the br>assessment.
Identifies gaps, weaknesses, and risks in internal controls and compliance procedures.
A graduate with a Bachelor’s degree in Accountancy. < r>Must be a Certified Public Accountant (CPA).
Experience with an External Audit Firm is required, with Top 4 External Audit Firms is required.
Experience in internal audit is required.
With very good written and oral communication skill.
With strong analytical and problem-solving abilities.
Must have worked in ERP environment.
High proficiency in MS Office especially in MS Excel.
DUTIES AND RESPONSIBILITIES
Reviews and assess the adequacy and effectiveness of Company policies, processes, and
procedures.
Hiring Range: Php 57,000 - 63,000
Reviews and analyzes processes to ensure compliance and operational efficiency.
Recommends improvements for internal controls, processes, and procedures.
Prepare detailed reports documenting findings, risks, and recommendations.
Collaborates with various Department Heads to address control gaps and implement
improvements.
Monitors adherence to internal policies, procedures, and regulatory requirements.
Performs other duties that may be assigned from time to time.
This advertiser has chosen not to accept applicants from your region.
2
Process Improvement Manager
Makati, National Capital Region
Dempsey Resource Management Inc.
Posted 8 days ago
Job Viewed
Job Description
*Review and assess the adequacy and effectiveness of Company policies, processes, and procedures.
* Identify gaps, weaknesses, and risks in internal controls and compliance procedures. br>* Review and analyze processes to ensure compliance and operational efficiency.
* Recommend improvements for internal controls, processes, and procedures. Prepare detailed reports documenting findings, risks, and
recommendations.
* Collaborate with various Department Heads to address control gaps and implement improvements.
* Monitor adherence to internal policies, procedures, and regulatory requirements.
* Perform other duties that may be assigned from time to time.
QUALIFICATIONS:
* A graduate with a Bachelor’s degree in Accountancy. < r>* Must be a Certified Public Accountant (CPA).
* Experience with an External Audit Firm is required, with Top 4 External Audit Firms is required.
* Experience in internal audit is required.
* With very good written and oral communication skill.
* With strong analytical and problem-solving abilities.
* Must have worked in ERP environment.
* High proficiency in MS Office especially in MS Excel.
Hiring Range: Php 57,000 - 63,000
* Identify gaps, weaknesses, and risks in internal controls and compliance procedures. br>* Review and analyze processes to ensure compliance and operational efficiency.
* Recommend improvements for internal controls, processes, and procedures. Prepare detailed reports documenting findings, risks, and
recommendations.
* Collaborate with various Department Heads to address control gaps and implement improvements.
* Monitor adherence to internal policies, procedures, and regulatory requirements.
* Perform other duties that may be assigned from time to time.
QUALIFICATIONS:
* A graduate with a Bachelor’s degree in Accountancy. < r>* Must be a Certified Public Accountant (CPA).
* Experience with an External Audit Firm is required, with Top 4 External Audit Firms is required.
* Experience in internal audit is required.
* With very good written and oral communication skill.
* With strong analytical and problem-solving abilities.
* Must have worked in ERP environment.
* High proficiency in MS Office especially in MS Excel.
Hiring Range: Php 57,000 - 63,000
This advertiser has chosen not to accept applicants from your region.
3
Process Improvement Manager
Makati, National Capital Region
Dempsey Resource Management Inc.
Posted 17 days ago
Job Viewed
Job Description
Hiring Range: 57,000 - 63,000
Work Type: Full Time br>
JOB SUMMARY: Assesses the adequacy and effectiveness of internal controls and identify
gaps. Recommends and documents improvement on processes and controls based on the
assessment.
QUALIFICATIONS:
* A graduate with a Bachelor’s degree in Accountancy. < r>Must be a Certified Public Accountant (CPA).
* Experience with one of the Top External Audit Firms is required.
* Experience in internal audit is required.
* With very good written and oral communication skills.
* With strong analytical and problem-solving abilities.
* Must have worked in ERP environment.
* High proficiency in MS Office especially in MS Excel.
DUTIES AND RESPONSIBILITIES
*Reviews and assess the adequacy and effectiveness of Company policies, processes, and
procedures.
* Identifies gaps, weaknesses, and risks in internal controls and compliance procedures.
* Reviews and analyzes processes to ensure compliance and operational efficiency.
* Recommends improvements for internal controls, processes, and procedures.
* Prepare detailed reports documenting findings, risks, and recommendations.
* Collaborates with various Department Heads to address control gaps and implement
improvements.
* Monitors adherence to internal policies, procedures, and regulatory requirements.
* Performs other duties that may be assigned from time to time
NOTE: THIS IS DIRECT HIRE AND NOT UNDER AGENCY
Work Type: Full Time br>
JOB SUMMARY: Assesses the adequacy and effectiveness of internal controls and identify
gaps. Recommends and documents improvement on processes and controls based on the
assessment.
QUALIFICATIONS:
* A graduate with a Bachelor’s degree in Accountancy. < r>Must be a Certified Public Accountant (CPA).
* Experience with one of the Top External Audit Firms is required.
* Experience in internal audit is required.
* With very good written and oral communication skills.
* With strong analytical and problem-solving abilities.
* Must have worked in ERP environment.
* High proficiency in MS Office especially in MS Excel.
DUTIES AND RESPONSIBILITIES
*Reviews and assess the adequacy and effectiveness of Company policies, processes, and
procedures.
* Identifies gaps, weaknesses, and risks in internal controls and compliance procedures.
* Reviews and analyzes processes to ensure compliance and operational efficiency.
* Recommends improvements for internal controls, processes, and procedures.
* Prepare detailed reports documenting findings, risks, and recommendations.
* Collaborates with various Department Heads to address control gaps and implement
improvements.
* Monitors adherence to internal policies, procedures, and regulatory requirements.
* Performs other duties that may be assigned from time to time
NOTE: THIS IS DIRECT HIRE AND NOT UNDER AGENCY
This advertiser has chosen not to accept applicants from your region.
4
Process Improvement Specialist
Taguig, National Capital Region
Hrtx
Posted 12 days ago
Job Viewed
Job Description
Were looking for a proactive and analytical team member to join our Service Quality & Experience team. Youll help lead improvement projects that make our services better, more efficient, and customer-friendly. Youll also support communication, training, and engagement efforts to ensure smooth implementation and team alignment.
Key Responsibilities:
Training, Communication & Engagement
- Create clear communication for new programs, process changes, and updates
- Run training and knowledge-sharing sessions
- Organize team events like forums and town halls
Data & Insights
- Analyze data to find trends and improvement areas
- Turn insights into action plans
- Maintain reports and dashboards for transparency
Improvement & Programme Delivery
- Support and lead projects to improve service quality and performance
- Work with other teams to solve problems and deliver results
- Track and report on progress using service metrics like SLAs and feedback
- Ensure all improvements align with company goals and best practices
What Were Looking For:
- Experience in project management, service improvement, or transformation work
- Strong communication and stakeholder management skills
- Ability to work both independently and with others
- Background in training, business management, or communications
- Strong analytical and problem-solving skills
- Comfortable using tools like Excel, Power BI, Tableau, ServiceNow, or BMC
Nice to Have:
- Knowledge of IT service management (ITSM) practices
- Familiarity with tools like Microsoft Teams and Miro
This advertiser has chosen not to accept applicants from your region.
5
Process Improvement Manager - Urgent
Makati City, National Capital Region
Dempsey Resource Management Inc.
Posted 4 days ago
Job Viewed
Job Description
JOB SUMMARY:
Assesses the adequacy and effectiveness of internal controls and identify gaps. Recommends and documents improvement on processes and controls based on the assessment. br>
QAULIFICATIONS:
* A graduate with a Bachelor's degree in Accountancy
* Must a certified Public Accountant (CPA)
* Experience with one of the Top External Audit Firms is required
* Experience in internal audit is required
* With very good written and oral communication skills
* With strong analytical and problem-solving abilities
* Must have worked in ERP environment
* High proficiency in MS Office especially in MS Excel
DUTIES AND RESPONSIBILITIES
* Reviews and assess the adequacy and effectiveness of company policies, processes, and procedures
* Identifies gaps, weakness and risks in internal controls and compliance procedures
* Reviews and analyzes processes to ensure compliance and operational efficiency
* Recommends improvements for internal controls, processes and procedures
* Prepare detailed reports documenting findings, risks, and recommendations
* Collaborates with various department heads to address controls gaps and implements improvement
* Monitors adherence to internal policies, procedures and regulatory requirements
* Performs other duties that may be assigned from time to time
Hiring Range: 57,000 - 63,000
NOTE: THIS IS DIRECT HIRE AND NOT UNDER AGENCY
Assesses the adequacy and effectiveness of internal controls and identify gaps. Recommends and documents improvement on processes and controls based on the assessment. br>
QAULIFICATIONS:
* A graduate with a Bachelor's degree in Accountancy
* Must a certified Public Accountant (CPA)
* Experience with one of the Top External Audit Firms is required
* Experience in internal audit is required
* With very good written and oral communication skills
* With strong analytical and problem-solving abilities
* Must have worked in ERP environment
* High proficiency in MS Office especially in MS Excel
DUTIES AND RESPONSIBILITIES
* Reviews and assess the adequacy and effectiveness of company policies, processes, and procedures
* Identifies gaps, weakness and risks in internal controls and compliance procedures
* Reviews and analyzes processes to ensure compliance and operational efficiency
* Recommends improvements for internal controls, processes and procedures
* Prepare detailed reports documenting findings, risks, and recommendations
* Collaborates with various department heads to address controls gaps and implements improvement
* Monitors adherence to internal policies, procedures and regulatory requirements
* Performs other duties that may be assigned from time to time
Hiring Range: 57,000 - 63,000
NOTE: THIS IS DIRECT HIRE AND NOT UNDER AGENCY
This advertiser has chosen not to accept applicants from your region.
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6
Process Improvement Manager - CPA
Makati, National Capital Region
Dempsey Resource Management Inc.
Posted 8 days ago
Job Viewed
Job Description
URGENT DIRECT HIRING
PROCESS IMPROVEMENT MANAGER br>JOB SUMMARY: Assesses the adequacy and effectiveness of internal controls and identify gaps. Recommends and documents improvement on processes and controls based on the assessment.
QUALIFICATIONS:
A graduate with a Bachelor’s degree in Accountancy. < r>Must be a Certified Public Accountant (CPA).
Experience with one of the Top External Audit Firms is required.
Experience in internal audit is required.
With very good written and oral communication skills.
With strong analytical and problem-solving abilities.
Must have worked in ERP environment.
High proficiency in MS Office especially in MS Excel.
DUTIES AND RESPONSIBILITIES
Reviews and assess the adequacy and effectiveness of Company policies, processes, and procedures.
Identifies gaps, weaknesses, and risks in internal controls and compliance procedures.
Reviews and analyzes processes to ensure compliance and operational efficiency.
Recommends improvements for internal controls, processes, and procedures.
Prepare detailed reports documenting findings, risks, and recommendations.
Collaborates with various Department Heads to address control gaps and implement
improvements.
Monitors adherence to internal policies, procedures, and regulatory requirements.
Performs other duties that may be assigned from time to time.
PROCESS IMPROVEMENT MANAGER br>JOB SUMMARY: Assesses the adequacy and effectiveness of internal controls and identify gaps. Recommends and documents improvement on processes and controls based on the assessment.
QUALIFICATIONS:
A graduate with a Bachelor’s degree in Accountancy. < r>Must be a Certified Public Accountant (CPA).
Experience with one of the Top External Audit Firms is required.
Experience in internal audit is required.
With very good written and oral communication skills.
With strong analytical and problem-solving abilities.
Must have worked in ERP environment.
High proficiency in MS Office especially in MS Excel.
DUTIES AND RESPONSIBILITIES
Reviews and assess the adequacy and effectiveness of Company policies, processes, and procedures.
Identifies gaps, weaknesses, and risks in internal controls and compliance procedures.
Reviews and analyzes processes to ensure compliance and operational efficiency.
Recommends improvements for internal controls, processes, and procedures.
Prepare detailed reports documenting findings, risks, and recommendations.
Collaborates with various Department Heads to address control gaps and implement
improvements.
Monitors adherence to internal policies, procedures, and regulatory requirements.
Performs other duties that may be assigned from time to time.
This advertiser has chosen not to accept applicants from your region.
7
Process Improvement Assistant Manager
Taguig, National Capital Region
TASQ Staffing Solutions
Posted today
Job Viewed
Job Description
Shape the Future of Customer Service: Assistant Manager, Center of Excellence Opportunity!
TASQ is urgently seeking a driven assistant manager to join our Customer Service - Center of Excellence team in BGC Taguig. This is your chance to play a key role in defining and improving our customer service processes and lead a high-performing team!
Get a head start with our initial phone interview; keep your line open!
In this impactful role, you will:
- Develop and implement groundbreaking process definitions and frameworks across coaching, training, reporting, governance, and workforce management.
- Drive continuous improvement and create innovative process frameworks.
We're looking for a leader with
- Extensive BPO customer service experience: at least 5 years in the sector.
- Proven leadership: Minimum of 4 years managing a customer service team.
- A solid educational foundation: a college degree in any field.
- Flexibility: Willingness to work flexible shifts.
- On-site presence: Must be available to work in BGC, Taguig.
- Immediate availability: Ready to start right away.
Benefits:
- Comprehensive HMO coverage for you and two dependents from day one.
- Rewarding quarterly performance bonuses.
- Outstanding opportunities for career advancement and diverse account exposure.
- Enjoy your weekends off!
This advertiser has chosen not to accept applicants from your region.
8
Process Improvement Assistant Manager
Taguig, National Capital Region
TASQ Staffing Solutions
Posted today
Job Viewed
Job Description
Shape the Future of Customer Service: Assistant Manager, Center of Excellence Opportunity!
TASQ is urgently seeking a driven assistant manager to join our Customer Service - Center of Excellence team in BGC Taguig. This is your chance to play a key role in defining and improving our customer service processes and lead a high-performing team!
Get a head start with our initial phone interview; keep your line open!
In this impactful role, you will:
- Develop and implement groundbreaking process definitions and frameworks across coaching, training, reporting, governance, and workforce management.
- Drive continuous improvement and create innovative process frameworks.
We're looking for a leader with
- Extensive BPO customer service experience: at least 5 years in the sector.
- Proven leadership: Minimum of 4 years managing a customer service team.
- A solid educational foundation: a college degree in any field.
- Flexibility: Willingness to work flexible shifts.
- On-site presence: Must be available to work in BGC, Taguig.
- Immediate availability: Ready to start right away.
Benefits:
- Comprehensive HMO coverage for you and two dependents from day one.
- Rewarding quarterly performance bonuses.
- Outstanding opportunities for career advancement and diverse account exposure.
- Enjoy your weekends off!
This advertiser has chosen not to accept applicants from your region.
9