What Jobs are available for Business Process Outsourcing in Parañaque?

Process Improvement Specialist Supports management in decision-making (strategic, tactical, operational) using Industrial Engineering tools and techniques. Focuses on enhancing efficiency across supply chain processes

• Assigned to a specific site but may assist other sites when needed
• Determines operational standards, sets performance targets, and secures stakeholder agreement
• Calculates and reviews capacities for manufacturing lines and logistics operations
• Works with supply chain departments to optimize capacity for peak season demands or long-term customer demand increases
• Identifies opportunities for productivity and efficiency improvements within the supply chain
• Leads Continuous Improvement projects
• Represents the team in BSS and CBG projects when required
• Adheres to company policies on discipline, GMP/GWP, food safety, quality schemes, safety, and other relevant regulations

Job Qualifications:

• Bachelor's degree in Industrial or Management Engineering
• At least 1 year of relevant Industrial Engineering experience, including continuous improvement projects
• Certification in Industrial Engineering is a plus
• Proficiency in Power BI and time and motion studies is required
• Simulation skills are an advantage
• Strong data analysis and process documentation skills
• Exhibits cultural affinity, results-driven mindset, analytical thinking, stress management, self-motivation, adaptability, and strong interpersonal skills
• At least 1 year of relevant experience in the manufacturing industry (food, pharmaceutical, semiconductor, electronics)
• Willing to work in Sucat, Muntinlupa.

Zenith Foods Corporation, the hiring entity, is a wholly owned subsidiary of Jollibee Foods Corporation.

The Process Improvement Manager for Supply Chain will lead continuous improvement initiatives and optimize supply chain performance. This role is ideal for a results-driven Industrial or Management Engineer with a passion for data, process optimization, and people development.

• Standardization & Framework Development:
  
  Develop and implement operational standards and performance targets across warehousing and distribution.
• Process Analysis & Optimization:
  
  Identify inefficiencies, lead continuous improvement projects, and implement innovative logistics solutions.
• Productivity Metrics & Monitoring:
  
  Design and maintain KPIs, dashboards, and reporting tools to track logistics performance.
• People Development:
  
  Coach and mentor team members, manage performance systems, and collaborate on training initiatives.

• A graduate of Bachelor's Degree in Industrial or Management Engineering (MBA is a plus).
• Preferably, a certified industrial engineer.
• Minimum of four (4) years in manufacturing/distribution, with at least two (2) years in an Industrial Engineering role and supervisory experience.
• Must possess proven track record in leading improvement projects.
• Must be analytical, adaptable, results-oriented, culturally aware, and with strong in interpersonal and leadership skills.
• Willing to work on a hybrid setup in Bicutan, Paranaque.

Jollibee Worldwide Pte. Ltd. (JWS - Logistics), the hiring entity, is a wholly owned subsidiary of Jollibee Foods Corporation.

Work Set up: Hybrid

What you'll be doing

• Analyse and document existing business processes and identify opportunities for improvement
• Gather and document business requirements from stakeholders
• Design and model new or optimized business processes
• Collaborate with cross-functional teams to implement process changes
• Develop training materials and provide support for process changes
• Monitor and report on the performance of optimized business processes
• Continually seek ways to enhance efficiency and effectiveness

What we're looking for

• Bachelor's degree in industrial engineering
• Strong analytical and problem-solving skills
• Excellent communication and interpersonal abilities
• Familiarity with business process modelling techniques and tools
• Ability to work collaboratively in a team environment
• Willingness to learn and adapt to new technologies and methodologies

What we offer

At SPi Global (now Straive), we prioritise the wellbeing of our employees. You'll enjoy a range of benefits, including:

- Competitive salary and bonus opportunities- Comprehensive health insurance coverage- Opportunities for career development and training- Flexible work arrangements- Wellness and team-building initiatives

About us

SPi Global (now Straive) is a leading global content technology and solutions company that partners with the world's biggest brands, publishers, and enterprises. With a presence in 30 countries, we are committed to driving innovation, quality, and value for our clients. Join our dynamic team and be a part of our continued success.

Apply now to become our next Business Process Analyst

Company Description

Airspeed is an end-to-end logistics solutions company with 40 years of industry experience. Our reliable service is backed by a team of skilled professionals, an updated system, and strong company values. We are dedicated to fulfilling your logistics needs with the utmost care and respect, ensuring your packages are delivered safely. Trust in our expertise and commitment to excellence to help grow your business.

Role Description

This is a full-time on-site role for a Business Process Analyst, located in Parañaque. The Business Process Analyst will be responsible for analyzing and improving business processes, documentation and conducting business process management.

Qualifications

• Excellent Analytical Skills and Business Analysis experience
• Excellent problem-solving abilities and attention to detail
• Strong communication and interpersonal skills
• Ability to work independently and in a team environment
• Experience in the logistics industry is a plus
• Bachelor's degree in Industrial Engineering, Business Administration, Management, or related field

1. Responsible for translating Company strategies into functioning and efficient business policies and processes that would organize direct and coordinate activities that will provide management and employees' necessary support and guidance to execute these plans into actions.
2. Analyzes and evaluates the existing processes and systems involved in all functions of the HMDC group and works across different stakeholders in maintaining effective and updated business processes and policies. Defines main to sub-business processes on a more structured set of activities and clear roles and responsibilities with a view on enhancing Internal Control, cost management, customer experience and savings in resources of the Company.
3. Identification of stakeholder and customer needs and requirements and objectives of updating business processes and policies. This will require an end-to-end and holistic consideration of the impact to existing processes and policies.
4. Developing and deploying detailed change management and communication plans to stakeholders, process owners and employees. Evaluate the results of business process changes and re-calibrate if necessary.
5. Participation in current functional projects in establishing "to-be" business process architecture ensuring sufficient internal controls and integrated processes are achieved.
6. Clearly articulate and define the problem, improvement activity, opportunity, goals, and project timeline. Understand process owner and customer needs and requirements.
7. Analysis of the data collected and process documents/maps to determine root causes and sources of issues, reworks and opportunities for improvement. Organize causes of issues; collect additional data if needed and usage of data analysis, statistical tools and methods to validate root causes.
8. Reworks. This can entail solutions using technology or new processes.
9. Developing and deploying detailed implementation and communication plans. Test solutions and anticipate any avoidable risks associated with the improvement plans.
10. Evaluate the results, sustain and monitor the improvement gains to ensure continued and sustainable success. This will include creation of control plans, coordinating with Process Officers to update process documents, policies as required.
11. Continuous testing and improvement of contingency procedures until the financial risks brought about by business crisis will be well managed in the BCDRP
12. Supports the implementation and monitoring the priority risks set in the Enterprise Risk Management.
13. Ensures updated business process and policy documents and inventory list is available in the Business Process and Policy Landscape library.

We are seeking a results-oriented Business Process Improvement Supervisor to lead initiatives that enhance organizational performance. This role involves supervising a team, driving productivity and quality, and managing projects in organizational review, manpower planning, process improvement, and job design.

Key Responsibilities

• Oversee and mentor team members, ensuring effective workload distribution, productivity, and delivery of high-quality results.
• Lead process and manpower audits to identify inefficiencies, redundancies, and gaps, and recommend actionable improvements.
• Conduct organizational and workflow reviews to drive operational excellence and enhance overall business performance.
• Streamline processes by analyzing current practices, eliminating bottlenecks, and reducing non-value-adding activities.
• Manage job analysis and role redesign initiatives to ensure alignment with business objectives and organizational priorities.
• Evaluate staffing needs, ensuring that only essential positions are created and maintained.
• Support organizational restructuring, job standardization, and outsourcing initiatives where appropriate.
• Conduct organizational assessments, including reviews of manpower, structures, equipment, and work processes.
• Utilize various methodologies (e.g., surveys, process mapping, time-and-motion studies, queuing analysis) to assess and improve workflows.
• Research and apply industry best practices and trends to strengthen organizational programs and strategies.
• Guide performance reviews, goal-setting, and career development planning for team members.
• Ensure adherence to company policies, safety protocols, and data security standards.
• Execute other related projects and initiatives as needed.

• Bachelor's degree in Industrial/Management Engineering, HR Management, or Business Administration (Master's degree a plus).
• Minimum of 4 years' experience in organizational development, workforce planning, or process improvement, with supervisory or project lead background.
• Strong leadership, analytical, and communication skills.

The Process Lead designs and supports initiatives that enable the organization to achieve its vision by driving efficiency, effectiveness, quality, and timeliness in end-to-end processes. This role ensures that processes are easy, uniform, and compliant, while enhancing customer and employee satisfaction. The Process Manager leads global transformation projects, champions process improvement, and partners with stakeholders to deliver sustainable business outcomes.

Key Responsibilities:

• Lead and manage 3–5 global end-to-end transformation projects simultaneously, ensuring alignment with organizational goals.
• Identify, design, and implement process improvement initiatives to optimize efficiency, reduce risks, and enhance quality.
• Apply Lean Six Sigma methodologies and tools to streamline operations and drive continuous improvement.
• Collaborate with key stakeholders across functions and geographies to ensure buy-in, alignment, and successful project delivery.
• Drive automation and digital solutions to improve process effectiveness and scalability.
• Monitor, measure, and report process performance, ensuring compliance with regulatory and organizational standards.
• Develop and maintain process documentation, standards, and best practices.
• Ensure clear and effective communication of project goals, progress, and outcomes across all stakeholder levels.

Qualifications & Skills:

• Bachelor's degree in Business Administration, Engineering, or related field (Master's degree is a plus).
• Proven experience (5–7 years) in process management, transformation, or continuous improvement roles, preferably in a global organization.
• Strong expertise in Lean Six Sigma (Green Belt/Black Belt certification preferred).
• Experience in automation, digital process solutions, and process optimization.
• Demonstrated success in stakeholder management and leading cross-functional teams.
• Excellent communication, presentation, and influencing skills.
• Strong analytical, problem-solving, and project management capabilities.

Key Attributes:

• Strategic mindset with a focus on execution.
• Collaborative, adaptable, and able to thrive in a global matrix environment.
• Continuous improvement mindset with a drive for innovation and simplification.

The Process Improvement Officer for Environmental Compliance is responsible to create topnotch, easily replicable management systems that will optimize resources and as a result, enable the store management team to lead in consistent delivery of gold standard guest experience, particularly in FSC, Cleanliness and Sanitation (C&S) systems, and Environmental Compliance systems (including man, machine, material, and method).

He/she will also be responsible for Environmental Compliance activities, coordinates with operations, and leads initiatives to reduce environmental risks and impacts.

He/she is responsible in the data gathering and research, design, continuous development and monitoring of implementation of different systems, standards and procedures for store operations, and shall be the subject matter expert for environmental compliance matters, ensuring sustainable and legally compliant stores.

Key Responsibilities:

Cleanliness and Sanitation (C&S)

• Creates systems and procedures in store maintenance and cleanliness and sanitation balancing quality, speed and cost.
• Integrates changes in store design, channels, equipment in the overall C&S management.
• Establishes and aligns roles and responsibilities of store team in C&S.
• Ensures brilliant execution of standard C&S procedures in store operations (including supply monitoring and BCP issuance).
• Develops and defines the Man, Machine, Method and Material (4Ms) requirements of the utility area.
• Conducts necessary tests to determine the performance, efficiency, integrity, and other parameters of all new/revised chemicals, tools, systems and procedures.
• Writes initial revisions to all manuals and guides for new/revised manpower systems.
• Ensures that all new/revised processes and procedures are properly documented through the department's manuals.
• Collaborates with Training for all materials needed for store personnel training.
• Monitors and tracks implementation of new/revised systems and validates impact on different aspects of the business (OPEX, FSC, etc.).
• Data Parameters Analysis: Monitors all pertinent data relating to or which may be affected by C&S.

Environmental Management System and Sustainability

• Oversees implementation and monitoring of environmental compliance programs, policies, and procedures.
• Maintains and updates the environmental compliance calendar.
• Leads cross-functional teams for environmental projects and initiatives.
• Assigns and monitors tasks to ensure timely and quality completion of compliance-related work.
• Creates environmental systems (ROS), innovations, 4Ms and investigates environmental incidents or violations (RCA); recommends corrective and preventive measures.
• Creates environmental systems that align stores with the Philippine Law (e.g., requirements in chemical content, BOD).

Others

• Performs other jobs, tasks or expertise-related assignments in order to develop one's self and/or share one's expertise to support operational efficiency.

Job Qualifications:

• Graduate of a degree in Management Engineering, Industrial Engineering, or equivalent.
• At least 3-5 years of work experience related to process improvement, preferably from the food manufacturing or restaurant industry.
• Strong background in Business Process Mapping, Analysis, Improvement, and Implementation.
• Strong experience in shaping and driving engagements and ability to lead project teams.
• Amenable to work in Ortigas, Pasig (Hybrid Work Setup).

Responsible for supporting project planning and execution, ensuring effective communication, compliance with policies, and maintaining accurate documentation.

TASKS AND RESPONSIBILITIES:

• Coordinate with Department Heads and Persons-in-Charge (PICs) on project planning, execution, closing activities, and reporting.
• Document and monitor project progress, including reports, meeting notes, and plans, to keep information updated and accessible.
• Evaluate project performance, identifying risks and opportunities for improvement.
• Serve as liaison between HBUs and PICs regarding project status and performance.
• Review policies, procedures, and guidelines to ensure project compliance.
• Track non-conformities and suggest appropriate corrective actions.

MINIMUM QUALIFICATIONS:

• Bachelor's Degree in Industrial Engineering, Business Administration, or related field
• At least 2 years of relevant experience
• Proficient in Microsoft Word, Excel, and PowerPoint