62 Business Process Outsourcing jobs in Manila
Operations Management Officer
Parañaque City, National Capital Region
₱900000 - ₱1200000 Y
DigiPlus Interactive Corp
Posted 1 day ago
Job Viewed
Job Description
About DigiPlus Interactive Corp.
DigiPlus Interactive Corp. pioneered digital entertainment in the Philippines. It introduced leading platforms BingoPlus and ArenaPlus, widely known for their engaging experiences in interactive gaming and sports entertainment. DigiPlus also operates GameZone, with more to come. For more information, visit:
Job Summary:
The Operations Management Officer (Site Auditor) is responsible for conducting comprehensive audits of various sites to assess quality standards and company policies. This role involves meticulous inspection, documentation, and reporting of findings to ensure adherence to standardization, quality, and audit protocols, as well as collaborates closely with relevant stakeholders to implement corrective actions and drive continuous improvement efforts.
Main Duties and Responsibilities:
- Perform detailed site audits to evaluate quality standards, audit compliance and company policies.
- Document audit findings accurately and comprehensively, including observations, deviations, and recommendations for improvement.
- Identify potential risks, hazards, and non-conformities during audits and propose effective corrective and preventive actions.
- Collaborate with branch managers, supervisors, and personnel to address audit findings and implement corrective measures promptly.
- Conduct follow-up inspections to verify the effectiveness of corrective actions and ensure sustained compliance.
- Stay updated on relevant standards, regulations and best practices to enhance audit processes and maintain regulatory compliance.
- Prepare clear and concise audit reports, summarizing key findings, trends, and areas for improvement.
- Communicate audit results and recommendations to stakeholders, including management, to facilitate informed decision-making.
- Provide training and guidance to site personnel on compliance requirements and audit procedures.
- Support internal and external audits as needed, ensuring transparency and cooperation throughout the audit process.
Qualifications:
- Bachelor's degree in a relevant field such as engineering, environmental science, or occupational health and safety.
- Proven experience in auditing, preferably in a related industry or regulatory environment.
- Experience with conducting site audits in multiple locations or jurisdictions.
- Strong understanding of industry standards, and best practices pertaining to site operations.
- Excellent analytical skills with the ability to identify issues, analyze data, and develop practical solutions.
- Effective communication skills, both verbal and written, with the ability to interact professionally with diverse stakeholders.
- Detail-oriented approach with a focus on accuracy and thoroughness in audit documentation and reporting.
- Proficient in audit tools, software, and technologies to streamline audit processes and enhance efficiency.
- Ability to work independently with minimal supervision and also collaborate effectively within a team environment.
- Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
- Commitment to upholding ethical standards, integrity, and confidentiality in all aspects of the role.
This advertiser has chosen not to accept applicants from your region.
0
Operations Management Trainee
Batangas, Metropolitan Manila
₱2000 - ₱3000 Y
Philippine Seven Corporation
Posted today
Job Viewed
Job Description
- Candidate must possess at least a Bachelor's Degree in any field (With QSR experience but fresh graduates are welcome to apply)
- Willing to work on a shifting schedule
- Knowledge of all store operations is an advantage
- With excellent interpersonal skills, good at multitasking
- Applicants must be willing to transfer locally as part of the job
- This is an entry-level position in 7-Eleven store
This advertiser has chosen not to accept applicants from your region.
1
Supervisor I, Operations Management
Manila, Metropolitan Manila
RELX INC
Posted today
Job Viewed
Job Description
Accountabilities:
+ Manages the day-to-day operations of the Risk GPA Data Science team, work with peers/co-supervisors in both Iloilo and Manila, and BU Stakeholders.
+ Actively drive improvements that increase productivity and staff effectiveness.
+ Leads continuous learning initiatives for the team.
+ Assists in the review, preparation and delivery of periodic operational reports and metrics.
+ Advises on hiring, training and development, allocation and performance assessment of personnel within area of responsibility.
+ Review, develop and implement process improvements, departmental goals and objectives.
+ Consistently leads change initiatives and holds self- accountable for execution, outcomes, and results of the change.
+ Directly coordinates operational and training needs to the management and business unit when necessary.
+ Manages customer relationships expectations both internal and external.
+ Influences others to appreciate and practice company values as well as to behave in an ethical manner by modelling the way.
Qualifications:
+ Bachelor's Degree holder
+ Must be willing to work night shifts
+ Data Analytics/Science background required
+ 1-3 years experience leading a team or a project (preferably a data analytics team/project)
+ Proven experience using Python
+ Proven experience using BI tools (Power BI, Tableau, Qlik Sense, or similar)
+ Strong organizational skills with the ability to manage multiple priorities within tight deadlines to accomplish
+ Strong attention to detail with ability to identify missing information, errors, trends, and areas of concern with quote routines and product components
+ Ability to multi-task in a fast-paced, deadline driven environment and flexibility to adapt to changes in client and management direction
+ Thorough understanding of complex system support environment
+ Effectively apply analytical and problem-solving skills to accurately diagnose code/program/system problem causes and generate potential solutions
+ Ability to recognize and escalate problems and act accordingly to seek assistance, to ensure work and learning objectives are achieved within established standards.
+ Ability to communicate clearly and effectively, listen actively and comprehend, possess technical writing skills, follow directions and process accurately, have strong analytical and problem-solving skills.
+ Ability to develop and maintain positive relationships with stakeholders
+ Ability to work collaboratively within and across teams
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact .
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here .
Please read our Candidate Privacy Policy .
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
USA Job Seekers:
EEO Know Your Rights .
RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.
+ Manages the day-to-day operations of the Risk GPA Data Science team, work with peers/co-supervisors in both Iloilo and Manila, and BU Stakeholders.
+ Actively drive improvements that increase productivity and staff effectiveness.
+ Leads continuous learning initiatives for the team.
+ Assists in the review, preparation and delivery of periodic operational reports and metrics.
+ Advises on hiring, training and development, allocation and performance assessment of personnel within area of responsibility.
+ Review, develop and implement process improvements, departmental goals and objectives.
+ Consistently leads change initiatives and holds self- accountable for execution, outcomes, and results of the change.
+ Directly coordinates operational and training needs to the management and business unit when necessary.
+ Manages customer relationships expectations both internal and external.
+ Influences others to appreciate and practice company values as well as to behave in an ethical manner by modelling the way.
Qualifications:
+ Bachelor's Degree holder
+ Must be willing to work night shifts
+ Data Analytics/Science background required
+ 1-3 years experience leading a team or a project (preferably a data analytics team/project)
+ Proven experience using Python
+ Proven experience using BI tools (Power BI, Tableau, Qlik Sense, or similar)
+ Strong organizational skills with the ability to manage multiple priorities within tight deadlines to accomplish
+ Strong attention to detail with ability to identify missing information, errors, trends, and areas of concern with quote routines and product components
+ Ability to multi-task in a fast-paced, deadline driven environment and flexibility to adapt to changes in client and management direction
+ Thorough understanding of complex system support environment
+ Effectively apply analytical and problem-solving skills to accurately diagnose code/program/system problem causes and generate potential solutions
+ Ability to recognize and escalate problems and act accordingly to seek assistance, to ensure work and learning objectives are achieved within established standards.
+ Ability to communicate clearly and effectively, listen actively and comprehend, possess technical writing skills, follow directions and process accurately, have strong analytical and problem-solving skills.
+ Ability to develop and maintain positive relationships with stakeholders
+ Ability to work collaboratively within and across teams
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact .
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here .
Please read our Candidate Privacy Policy .
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
USA Job Seekers:
EEO Know Your Rights .
RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.
This advertiser has chosen not to accept applicants from your region.
2
Supervisor I, Operations Management
Manila, Metropolitan Manila
RELX INC
Posted 8 days ago
Job Viewed
Job Description
Title : Operations Supervisor
Job Summary:
People and Performance Management
- Ensure new employees are oriented to the organization, its policies, facilities, etc.
- Ensure all work is completed according to established policies, procedures, and standards
- Facilitate Employee Training and Development
- Manage individual and team scorecard per month
- Monitor, assess and provide feedback about employee's performance
- Provide ongoing guidance to employees in the forms of ongoing coaching and mentoring
- Conduct performance appraisal on a regular basis and participate in annual review process
- Develop and implement PIP if performance is not adequate
- Approve and monitor daily team attendance
- Oversee, and as needed, support staff in activities to ensure timeliness and accuracy of relative output
- Support and drive employee engagement and corporate social responsibility initiatives
Conflict / Crisis Management
- Regularly review the needs of employees
- Help, discuss, evaluate, and resolve personal and work issues among team members
- Inform and monitor employees during times of crisis or disaster to assess situation
- Inform the manager of the current situation of team members and recommend solution
Reporting
- Submit regular operation performance status reports to local leadership team
- Generate monthly performance update to BU stakeholder
- Update all necessary reports needed by Stakeholders
- Ensure all reports are accurate, updated and submitted on time
Operational and Process Management
- Gain good understanding of the business to be able to monitor accuracy of work, identify opportunities to develop people, improve processes and drive results
- Develop and implement support plans for overall department operations to meet service level objectives and metrics and manage day-to-day operations
- Review, develop and implement process improvements, departmental goals and objectives
- Conduct monthly operations review and execute action items agreed with the manager and business unit partners
- Manage multiple processes or work functions simultaneously
- Monitor and manage workload and assignments of the team
- Drive key initiatives to facilitate team process improvement and efficiency as well as partner with Leadership to implement critical actions
- Manage and facilitate the corrective action process, partnering with the Manager
- Process audit - support annual process audit activities
- Operations Standard - support compliance with established processes
- Complete other duties as assigned
Qualifications:
- Must possess a Bachelor's degree, in any field
- Strong organizational skills with the ability to manage multiple priorities within tight deadlines to accomplish
- Ability to multi-task in a fast-paced, deadline driven environment and flexibility to adapt to changes in client and management direction
- Thorough understanding of complex system support environment
- Ability to communicate clearly and effectively, listen actively and comprehend, possess technical writing skills, follow directions and process accurately, have strong analytical and problem-solving skills.
- Ability to develop and maintain positive relationships with stakeholders
- Ability to work collaboratively within and across teams
- Must be in current role for 1 year
- Must not have received any Disciplinary Action within the past 12 months
- Must not have any Attendance and Punctuality issues in the past 12 months
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact .
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here .
Please read our Candidate Privacy Policy .
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
USA Job Seekers:
EEO Know Your Rights .
RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.
Job Summary:
People and Performance Management
- Ensure new employees are oriented to the organization, its policies, facilities, etc.
- Ensure all work is completed according to established policies, procedures, and standards
- Facilitate Employee Training and Development
- Manage individual and team scorecard per month
- Monitor, assess and provide feedback about employee's performance
- Provide ongoing guidance to employees in the forms of ongoing coaching and mentoring
- Conduct performance appraisal on a regular basis and participate in annual review process
- Develop and implement PIP if performance is not adequate
- Approve and monitor daily team attendance
- Oversee, and as needed, support staff in activities to ensure timeliness and accuracy of relative output
- Support and drive employee engagement and corporate social responsibility initiatives
Conflict / Crisis Management
- Regularly review the needs of employees
- Help, discuss, evaluate, and resolve personal and work issues among team members
- Inform and monitor employees during times of crisis or disaster to assess situation
- Inform the manager of the current situation of team members and recommend solution
Reporting
- Submit regular operation performance status reports to local leadership team
- Generate monthly performance update to BU stakeholder
- Update all necessary reports needed by Stakeholders
- Ensure all reports are accurate, updated and submitted on time
Operational and Process Management
- Gain good understanding of the business to be able to monitor accuracy of work, identify opportunities to develop people, improve processes and drive results
- Develop and implement support plans for overall department operations to meet service level objectives and metrics and manage day-to-day operations
- Review, develop and implement process improvements, departmental goals and objectives
- Conduct monthly operations review and execute action items agreed with the manager and business unit partners
- Manage multiple processes or work functions simultaneously
- Monitor and manage workload and assignments of the team
- Drive key initiatives to facilitate team process improvement and efficiency as well as partner with Leadership to implement critical actions
- Manage and facilitate the corrective action process, partnering with the Manager
- Process audit - support annual process audit activities
- Operations Standard - support compliance with established processes
- Complete other duties as assigned
Qualifications:
- Must possess a Bachelor's degree, in any field
- Strong organizational skills with the ability to manage multiple priorities within tight deadlines to accomplish
- Ability to multi-task in a fast-paced, deadline driven environment and flexibility to adapt to changes in client and management direction
- Thorough understanding of complex system support environment
- Ability to communicate clearly and effectively, listen actively and comprehend, possess technical writing skills, follow directions and process accurately, have strong analytical and problem-solving skills.
- Ability to develop and maintain positive relationships with stakeholders
- Ability to work collaboratively within and across teams
- Must be in current role for 1 year
- Must not have received any Disciplinary Action within the past 12 months
- Must not have any Attendance and Punctuality issues in the past 12 months
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact .
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here .
Please read our Candidate Privacy Policy .
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
USA Job Seekers:
EEO Know Your Rights .
RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.
This advertiser has chosen not to accept applicants from your region.
3
Supervisor I, Operations Management
Manila, Metropolitan Manila
RELX INC
Posted 8 days ago
Job Viewed
Job Description
Title : Operations Supervisor
Job Summary:
People and Performance Management
- Ensure new employees are oriented to the organization, its policies, facilities, etc.
- Ensure all work is completed according to established policies, procedures, and standards
- Facilitate Employee Training and Development
- Manage individual and team scorecard per month
- Monitor, assess and provide feedback about employee's performance
- Provide ongoing guidance to employees in the forms of ongoing coaching and mentoring
- Conduct performance appraisal on a regular basis and participate in annual review process
- Develop and implement PIP if performance is not adequate
- Approve and monitor daily team attendance
- Oversee, and as needed, support staff in activities to ensure timeliness and accuracy of relative output
- Support and drive employee engagement and corporate social responsibility initiatives
Conflict / Crisis Management
- Regularly review the needs of employees
- Help, discuss, evaluate, and resolve personal and work issues among team members
- Inform and monitor employees during times of crisis or disaster to assess situation
- Inform the manager of the current situation of team members and recommend solution
Reporting
- Submit regular operation performance status reports to local leadership team
- Generate monthly performance update to BU stakeholder
- Update all necessary reports needed by Stakeholders
- Ensure all reports are accurate, updated and submitted on time
Operational and Process Management
- Gain good understanding of the business to be able to monitor accuracy of work, identify opportunities to develop people, improve processes and drive results
- Develop and implement support plans for overall department operations to meet service level objectives and metrics and manage day-to-day operations
- Review, develop and implement process improvements, departmental goals and objectives
- Conduct monthly operations review and execute action items agreed with the manager and business unit partners
- Manage multiple processes or work functions simultaneously
- Monitor and manage workload and assignments of the team
- Drive key initiatives to facilitate team process improvement and efficiency as well as partner with Leadership to implement critical actions
- Manage and facilitate the corrective action process, partnering with the Manager
- Process audit - support annual process audit activities
- Operations Standard - support compliance with established processes
- Complete other duties as assigned
Qualifications:
- Must possess a Bachelor's degree, in any field
- Strong organizational skills with the ability to manage multiple priorities within tight deadlines to accomplish
- Ability to multi-task in a fast-paced, deadline driven environment and flexibility to adapt to changes in client and management direction
- Thorough understanding of complex system support environment
- Ability to communicate clearly and effectively, listen actively and comprehend, possess technical writing skills, follow directions and process accurately, have strong analytical and problem-solving skills.
- Ability to develop and maintain positive relationships with stakeholders
- Ability to work collaboratively within and across teams
- Must be in current role for 1 year
- Must not have received any Disciplinary Action within the past 12 months
- Must not have any Attendance and Punctuality issues in the past 12 months
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact .
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here .
Please read our Candidate Privacy Policy .
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
USA Job Seekers:
EEO Know Your Rights .
RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.
Job Summary:
People and Performance Management
- Ensure new employees are oriented to the organization, its policies, facilities, etc.
- Ensure all work is completed according to established policies, procedures, and standards
- Facilitate Employee Training and Development
- Manage individual and team scorecard per month
- Monitor, assess and provide feedback about employee's performance
- Provide ongoing guidance to employees in the forms of ongoing coaching and mentoring
- Conduct performance appraisal on a regular basis and participate in annual review process
- Develop and implement PIP if performance is not adequate
- Approve and monitor daily team attendance
- Oversee, and as needed, support staff in activities to ensure timeliness and accuracy of relative output
- Support and drive employee engagement and corporate social responsibility initiatives
Conflict / Crisis Management
- Regularly review the needs of employees
- Help, discuss, evaluate, and resolve personal and work issues among team members
- Inform and monitor employees during times of crisis or disaster to assess situation
- Inform the manager of the current situation of team members and recommend solution
Reporting
- Submit regular operation performance status reports to local leadership team
- Generate monthly performance update to BU stakeholder
- Update all necessary reports needed by Stakeholders
- Ensure all reports are accurate, updated and submitted on time
Operational and Process Management
- Gain good understanding of the business to be able to monitor accuracy of work, identify opportunities to develop people, improve processes and drive results
- Develop and implement support plans for overall department operations to meet service level objectives and metrics and manage day-to-day operations
- Review, develop and implement process improvements, departmental goals and objectives
- Conduct monthly operations review and execute action items agreed with the manager and business unit partners
- Manage multiple processes or work functions simultaneously
- Monitor and manage workload and assignments of the team
- Drive key initiatives to facilitate team process improvement and efficiency as well as partner with Leadership to implement critical actions
- Manage and facilitate the corrective action process, partnering with the Manager
- Process audit - support annual process audit activities
- Operations Standard - support compliance with established processes
- Complete other duties as assigned
Qualifications:
- Must possess a Bachelor's degree, in any field
- Strong organizational skills with the ability to manage multiple priorities within tight deadlines to accomplish
- Ability to multi-task in a fast-paced, deadline driven environment and flexibility to adapt to changes in client and management direction
- Thorough understanding of complex system support environment
- Ability to communicate clearly and effectively, listen actively and comprehend, possess technical writing skills, follow directions and process accurately, have strong analytical and problem-solving skills.
- Ability to develop and maintain positive relationships with stakeholders
- Ability to work collaboratively within and across teams
- Must be in current role for 1 year
- Must not have received any Disciplinary Action within the past 12 months
- Must not have any Attendance and Punctuality issues in the past 12 months
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact .
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here .
Please read our Candidate Privacy Policy .
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
USA Job Seekers:
EEO Know Your Rights .
RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.
This advertiser has chosen not to accept applicants from your region.
4
Supervisor I, Operations Management
Manila, Metropolitan Manila
RELX INC
Posted 8 days ago
Job Viewed
Job Description
People and Performance Management
+ Ensure new employees are oriented to the organization, its policies, facilities, etc.
+ Ensure all work is completed according to established policies, procedures, and standards
+ Facilitate Employee Training and Development
+ Manage individual and team scorecard per month
+ Monitor, assess and provide feedback about employee's performance
+ Provide ongoing guidance to employees in the forms of ongoing coaching and mentoring
+ Conduct performance appraisal on a regular basis and participate in annual review process
+ Develop and implement PIP if performance is not adequate
+ Approve and monitor daily team attendance
+ Oversee, and as needed, support staff in activities to ensure timeliness and accuracy of relative output
+ Support and drive employee engagement and corporate social responsibility initiatives
Conflict / Crisis Management
+ Regularly review the needs of employees
+ Help, discuss, evaluate, and resolve personal and work issues among team members
+ Inform and monitor employees during times of crisis or disaster to assess situation
+ Inform the manager of the current situation of team members and recommend solution
Reporting
+ Submit regular operation performance status reports to local leadership team
+ Generate monthly performance update to BU stakeholder
+ Update all necessary reports needed by Stakeholders
+ Ensure all reports are accurate, updated and submitted on time
Operational and Process Management
+ Gain good understanding of the business to be able to monitor accuracy of work, identify opportunities to develop people, improve processes and drive results
+ Work in production to effectively coach and mentor team members as well as assist in production due to business requirements i.e., volume influx, staffing issues etc.
+ Develop and implement support plans for overall department operations to meet service level objectives and metrics and manage day-to-day operations
+ Review, develop and implement process improvements, departmental goals, and objectives
+ Conduct monthly operations review and execute action items agreed with the manager and business unit partners
+ Manage multiple processes or work functions simultaneously
+ Monitor and manage workload and assignments of the team
+ Drive key initiatives to facilitate team process improvement and efficiency as well as partner with Leadership to implement critical actions
+ Manage and facilitate the corrective action process, partnering with the Manager
+ Process audit - support annual process audit activities
+ Operations Standard - support compliance with established processes
+ Complete other duties as assigned
Qualifications:
+ Candidate must possess Bachelor/College degree
+ Preferably with 1-2 years of leadership experience
+ Preferably with experience in handling Sales calls-related team/program
+ Strong people and stakeholder relationship management skills
+ Excellent written and verbal communication skills and the ability to effectively collaborate across all levels of the organization
+ Amenable to work on a night shift or flexible schedule
+ With excellent work ethics and can easily adapt to CI and Agile Culture
+ Detail oriented and project management skills
+ Proven success at managing change
+ Strong organizational, prioritization and delegation skills
+ Proven problem solving and analytical skills
Additional for internal applicants:
+ Must be in current role for 1 year
+ Must not have received any Disciplinary Action within the past 12 months
+ Must not have any Attendance and Punctuality issues in the past 12 month
+ Must have a Successful or above rating in the last Enabling Performance cycle
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact .
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here .
Please read our Candidate Privacy Policy .
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
USA Job Seekers:
EEO Know Your Rights .
RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.
+ Ensure new employees are oriented to the organization, its policies, facilities, etc.
+ Ensure all work is completed according to established policies, procedures, and standards
+ Facilitate Employee Training and Development
+ Manage individual and team scorecard per month
+ Monitor, assess and provide feedback about employee's performance
+ Provide ongoing guidance to employees in the forms of ongoing coaching and mentoring
+ Conduct performance appraisal on a regular basis and participate in annual review process
+ Develop and implement PIP if performance is not adequate
+ Approve and monitor daily team attendance
+ Oversee, and as needed, support staff in activities to ensure timeliness and accuracy of relative output
+ Support and drive employee engagement and corporate social responsibility initiatives
Conflict / Crisis Management
+ Regularly review the needs of employees
+ Help, discuss, evaluate, and resolve personal and work issues among team members
+ Inform and monitor employees during times of crisis or disaster to assess situation
+ Inform the manager of the current situation of team members and recommend solution
Reporting
+ Submit regular operation performance status reports to local leadership team
+ Generate monthly performance update to BU stakeholder
+ Update all necessary reports needed by Stakeholders
+ Ensure all reports are accurate, updated and submitted on time
Operational and Process Management
+ Gain good understanding of the business to be able to monitor accuracy of work, identify opportunities to develop people, improve processes and drive results
+ Work in production to effectively coach and mentor team members as well as assist in production due to business requirements i.e., volume influx, staffing issues etc.
+ Develop and implement support plans for overall department operations to meet service level objectives and metrics and manage day-to-day operations
+ Review, develop and implement process improvements, departmental goals, and objectives
+ Conduct monthly operations review and execute action items agreed with the manager and business unit partners
+ Manage multiple processes or work functions simultaneously
+ Monitor and manage workload and assignments of the team
+ Drive key initiatives to facilitate team process improvement and efficiency as well as partner with Leadership to implement critical actions
+ Manage and facilitate the corrective action process, partnering with the Manager
+ Process audit - support annual process audit activities
+ Operations Standard - support compliance with established processes
+ Complete other duties as assigned
Qualifications:
+ Candidate must possess Bachelor/College degree
+ Preferably with 1-2 years of leadership experience
+ Preferably with experience in handling Sales calls-related team/program
+ Strong people and stakeholder relationship management skills
+ Excellent written and verbal communication skills and the ability to effectively collaborate across all levels of the organization
+ Amenable to work on a night shift or flexible schedule
+ With excellent work ethics and can easily adapt to CI and Agile Culture
+ Detail oriented and project management skills
+ Proven success at managing change
+ Strong organizational, prioritization and delegation skills
+ Proven problem solving and analytical skills
Additional for internal applicants:
+ Must be in current role for 1 year
+ Must not have received any Disciplinary Action within the past 12 months
+ Must not have any Attendance and Punctuality issues in the past 12 month
+ Must have a Successful or above rating in the last Enabling Performance cycle
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact .
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here .
Please read our Candidate Privacy Policy .
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
USA Job Seekers:
EEO Know Your Rights .
RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.
This advertiser has chosen not to accept applicants from your region.
5
Supervisor I, Operations Management
Manila, Metropolitan Manila
RELX INC
Posted 8 days ago
Job Viewed
Job Description
Accountabilities:
+ Assist the Sales Operations Manager in achieving sales goals and objectives, usually by implementing and revising sales strategies and by directing and motivating the sales team.
+ As part of implementing sales campaigns: assign territories and leads, set attainable objectives by forecasting quotas, and help sales representatives improve their performance.
+ Maintain a pristine record of customer satisfaction in accordance with company policy. This will require the routine handling of customer concerns and issues and providing sales representatives and support staff with the necessary tools and knowledge to address these problems.
+ A number of miscellaneous activities are commonly included, as well. Cold calling and getting your hands dirty in sales rep work often accounts for a portion of your day.
+ Responsible for the performance and development of all staff.
+ Coordinate with the Sales Operations Manager to execute and implement sales strategies that ensures attainment of company sales goals and profitability.
+ Prepare action plans by individuals, as well as by team for effective prospecting and negotiation of sales opportunities.
+ Effectively communicate with the Sales Operations Manager to understand training and development needs and to provide insight for the improvement of the team's sales performance.
+ Adhere to all company policies, procedures and business ethics codes and ensure that they are communicated and implemented within the team.
+ Ensure that all Reps meet or exceed all activity standards for prospecting, calls, appointments, trainings, demos, presentations, proposals and closes.
+ Set examples for Sales Consultants in areas of personal character, commitment, organizational selling skills and work habit.
+ Conduct regular coaching and counseling with Sales Consultants to build motivation and selling skills
+ Lead regular operational reviews, addressing action items in collaboration with the manager and business unit partners.
+ Other projects, tasks and duties as assigned
Qualifications:
+ Must possess at least a Bachelor's/College Degree, any field
+ Preferably with at least 2 years of leadership experience in sales ( Inbound, Outbound, New Business, Retention, Consultative Selling ); or 2-3 years of leadership experience in other relevant sales function
+ Must have strong sales experience (extensive knowledge in new sales and retention processes; knows how to coach and motivate team members)
+ Strong people and stakeholder relationship management skills
+ Excellent written and verbal communication skills and the ability to effectively collaborate across all levels of the organization
+ Strong organizational, prioritization and delegation skills
+ Proven problem solving and analytical skills
+ Amenable to working in Graveyard Shift
Additional Requirements for Internal Candidates: - Must be in current role for 1 year - Must not have received any Disciplinary Action within the past 12 months - Must not have any Attendance and Punctuality issues in the past 12 month - Must have a Successful or above rating in the last Enabling Performance cycle
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact .
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here .
Please read our Candidate Privacy Policy .
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
USA Job Seekers:
EEO Know Your Rights .
RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.
+ Assist the Sales Operations Manager in achieving sales goals and objectives, usually by implementing and revising sales strategies and by directing and motivating the sales team.
+ As part of implementing sales campaigns: assign territories and leads, set attainable objectives by forecasting quotas, and help sales representatives improve their performance.
+ Maintain a pristine record of customer satisfaction in accordance with company policy. This will require the routine handling of customer concerns and issues and providing sales representatives and support staff with the necessary tools and knowledge to address these problems.
+ A number of miscellaneous activities are commonly included, as well. Cold calling and getting your hands dirty in sales rep work often accounts for a portion of your day.
+ Responsible for the performance and development of all staff.
+ Coordinate with the Sales Operations Manager to execute and implement sales strategies that ensures attainment of company sales goals and profitability.
+ Prepare action plans by individuals, as well as by team for effective prospecting and negotiation of sales opportunities.
+ Effectively communicate with the Sales Operations Manager to understand training and development needs and to provide insight for the improvement of the team's sales performance.
+ Adhere to all company policies, procedures and business ethics codes and ensure that they are communicated and implemented within the team.
+ Ensure that all Reps meet or exceed all activity standards for prospecting, calls, appointments, trainings, demos, presentations, proposals and closes.
+ Set examples for Sales Consultants in areas of personal character, commitment, organizational selling skills and work habit.
+ Conduct regular coaching and counseling with Sales Consultants to build motivation and selling skills
+ Lead regular operational reviews, addressing action items in collaboration with the manager and business unit partners.
+ Other projects, tasks and duties as assigned
Qualifications:
+ Must possess at least a Bachelor's/College Degree, any field
+ Preferably with at least 2 years of leadership experience in sales ( Inbound, Outbound, New Business, Retention, Consultative Selling ); or 2-3 years of leadership experience in other relevant sales function
+ Must have strong sales experience (extensive knowledge in new sales and retention processes; knows how to coach and motivate team members)
+ Strong people and stakeholder relationship management skills
+ Excellent written and verbal communication skills and the ability to effectively collaborate across all levels of the organization
+ Strong organizational, prioritization and delegation skills
+ Proven problem solving and analytical skills
+ Amenable to working in Graveyard Shift
Additional Requirements for Internal Candidates: - Must be in current role for 1 year - Must not have received any Disciplinary Action within the past 12 months - Must not have any Attendance and Punctuality issues in the past 12 month - Must have a Successful or above rating in the last Enabling Performance cycle
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact .
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here .
Please read our Candidate Privacy Policy .
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
USA Job Seekers:
EEO Know Your Rights .
RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.
This advertiser has chosen not to accept applicants from your region.
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6
associate director: cloud operations management
Makati City, National Capital Region
₱90000 - ₱120000 Y
Nezda Technologies, Inc.
Posted today
Job Viewed
Job Description
Responsibilities include, but are not limited to, the following:
- Accountability to operate Public Cloud services in a world-class manner, driving high levels of service performance and management applicable to his/her teams.
- On time in full delivery of new demand for Group, GCI and BU capabilities
- Management and compliance of Public Cloud technologies to audit standards as part of group cloud operations.
- Work with the Group Technology Risk to ensure compliance to all security requirements and standards as part of group cloud operations, responsible for delivery onsite Philippines.
- Identify opportunities to improve, align and synergies business strategic partners and group technology
- Manage cloud operations team rostering to ensure adequate coverage service hours including afterhours on-call and 24/7 shifts, applicable to teams based in Philippines
- Act as point of escalation during incidents and other operational activities
Experience:
- 10+ years relevant experience in Cloud/Platform Management roles, with at least 3 years in a senior role including Cloud Architecture.
- Excellent understanding and proven experience in Public Cloud implementation, workload migration and management in a multi-site enterprise environment
- Proven experience plus relevant professional certifications (MS Azure, AWS etc)
- Practical experience of managing Enterprise Public Cloud Services
- Life insurance experience within a regional or multinational scope will be an advantage
- Experience within a decentralized organization, preferably within the Group unit where delivery is through influence rather than direct control
- Sound understanding of IT operating model design and best practices
Special skills:
- Ability to demonstrate independent leadership, judgment, and decision making
- Ability to adjust to multiple and changing priorities, remaining flexible and open
- Ability to create and maintain cooperative working relationships with internal and external stakeholders of all levels
- Excellent analytical and communication skills to understand business context; and enquire, counsel, and present solutions in an understandable and simple manner.
This advertiser has chosen not to accept applicants from your region.
7
Process Improvement Analyst
Taguig, National Capital Region
₱30000 - ₱60000 Y
Collabera Digital
Posted 1 day ago
Job Viewed
Job Description
Ascendion Philippines is
hiringfor Process Improvement Analyst (Greenbelt Certified)
Position: Process Improvement Analyst (Greenbelt Certified)
Set up: Hybrid ( Monday-Friday Only)
Work Location: Taguig, City Philippines
For interested candidates, you may send your resume to
or message your NAME/NUMBER/EMAIL ADDRESS to
Qualifications
Greenbelt Certified
Can start ASAP
Business Process Improvement and Business Process skills
Strong Analytical Skills and Business Analysis experience
Strong skills in Business Process Improvement and Business Process analysis
Excellent Analytical Skills and Business Analysis experience
Effective Communication skills, both written and verbal
Ability to work independently and in a team environment
Proficiency in using process improvement tools and software
Bachelor's degree in Business Administration, Management, or a related field
Experience in a similar role within the technology or consulting industry is a plus
This advertiser has chosen not to accept applicants from your region.
8
Process Improvement Scheduler
Makati City, National Capital Region
₱900000 - ₱1200000 Y
Impactiva
Posted 1 day ago
Job Viewed
Job Description
Job Summary
: The Process Improvement Scheduler is responsible for planning, coordinating, and overseeing the scheduling, dispatching, and utilization of manpower resources to ensure efficient and timely completion of projects. This role involves defining manpower requirements, allocating resources, managing schedules, and tracking performance. The Scheduler will work closely with various departments to ensure that all project milestones are met and that any deviations are promptly addressed.
Key Responsibilities
Manpower Planning & Scheduling
:
- Collaborate with project stakeholders to define manpower requirements and objectives.
- Develop initial manpower plans and timelines.
- Allocate necessary resources and create detailed schedules.
Dispatching & Execution
- Assign tasks to team members and oversee deployment.
- Monitor manpower performance, including man-hours and resource utilization.
- Ensure timely completion of tasks and milestones.
Utilization & Tracking
- Calculate and reconcile man-hours and project costs.
- Track manpower progress and make necessary adjustments.
- Submit monthly reports to billing and ensure compliance with control measures.
Controls & Reporting
- Obtain approvals from the Business Controller and Operations Manager for manpower plans and adjustments.
- Ensure accurate and timely submission of all required documentation and reports.
Qualifications
- Bachelor's degree in Business Administration, Project Management, or a related field.
- Proven experience in manpower scheduling and management.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Proficiency in scheduling and dispatching software and tools.
Skills
- Ability to manage multiple projects simultaneously.
- Strong organizational and time-management skills.
- Attention to detail and a high level of accuracy.
- Ability to work collaboratively with cross-functional teams.
Work Environment
- Office-based with occasional site visits as required.
- Fast-paced and dynamic work environment.
This advertiser has chosen not to accept applicants from your region.
9