979 Business Operations jobs in Taguig

Job Description

• Well-honed analytical skills and an attention to detail;
• An excellent standard of written and spoken English;
• Excellent communication, including negotiation skills, and professional presence;
• Advanced Excel knowledge, understanding and utilising formulas (both mathematical and

logical), pivot tables, graphs, macros, links to SharePoint lists, etc.

• A broad knowledge of computer hardware and software;
• Ability to work alone or with a team, under minimal supervision;
• Ability to form and lead small virtual teams;
• Comfortable dealing with people of all levels within an organisation;
• Ability to accept direction, apply defined business rules and follow defined processes;
• Ability to multi-task, prioritize in a fast-paced environment;
• Understanding of Application Lifecycle Practices;
• Understanding of server, storage and network technologies and their relationships to

SharePoint

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• Analyze and improve business processes to increase efficiency and effectiveness across departments.

• Develop and monitor key performance indicators (KPIs) to track operational performance.

• Collaborate with leadership and cross-functional teams to implement strategic initiatives.

• Prepare operational reports, dashboards, and presentations for senior management.

• Identify bottlenecks, risks, and opportunities in business operations and recommend solutions.

• Assist in budgeting, forecasting, and resource allocation processes.

• Support project management initiatives and ensure timely execution of operational projects.

• Standardize and document processes, policies, and procedures.

• Evaluate technology and tools to enhance operational efficiency

• Bachelor's degree in Business Administration, Management, Finance, or related field.

• Proven experience in business operations, project management, or process improvement roles.

• Strong analytical and problem-solving skills.

• Excellent communication and interpersonal skills for cross-functional collaboration.

• Proficiency in MS Office Suite (Excel, PowerPoint, Word) and business analytics tools.

• Experience with CRM, ERP, or other operational software is a plus.

• Preferably with an experience in iGaming industry.

Company Description

About Grab and Our Workplace

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Job Description

Get to Know the Team

The Grab Driver Acquisition and Onboarding Department recruits and onboards driver and rider-partners, ensuring a smooth application process and successful setup. They grow Grab and MoveIt's rider base through diverse strategies and collaborate across teams to shape drivers' early lifecycle journey.

Get to Know the Role

We are seeking a dynamic and results-driven Operations Specialist with a keen focus on data, analytics and process improvement. In this role, you will be part of the team responsible for attracting, recruiting, and onboarding new drivers in the Grab/MoveIt platform. This position requires someone who is excellent at designing and executing projects, keen on finding the right processes, tools and technologies to make the work measurable and efficient to further improve the acquisition and onboarding experience.

You will report to our Marikina office 5 days per week, with frequent visits to Spot Activation sites in Greater Metro Manila.

The Critical Tasks You Will Perform

• Project Management and Documentation
• Support in assessing the feasibility and requirements of projects
• Jointly develop project plans related to design, execution and control stages of the project
• Executes in/external projects (including adhoc activities) through a structured and collaborative approach, according to agreed requirements while ensuring flexibility to adapt to in/external factors.
• Escalate and resolve roadblocks when needed to deliver outcomes in a timely manner
• Maintain thorough documentation of processes, procedures, and changes. Ensure all documentation is up-to-date and accessible.
• Develop training materials and conduct workshops to educate employees on new processes and best practices. Provide ongoing support and guidance as needed.
• Cross-functional and cross-vertical collaboration
• Work closely with department heads, team members, and stakeholders to gather requirements, understand challenges, and gain support for process improvements.
• Support designing solutions to complex business problems and gather requirements from relevant partners (direct and indirect stakeholders).
• Foster and strengthen a culture of cross-functional and cross-vertical collaboration on project planning, execution and feedback loops.
• Understand the needs of the business and the design of the software applications being utilized within the company.
• Automation of Manual Processes
• Design and develop software solutions in support of automation software, and serve as a technical resource for the automation team
• Design, develop, test, and deploy software engineering solutions
• Determine and Utilize the right software application to optimize manual work
• Manage automation software development projects, develop and maintain automation software standards, and gather business requirements, perform feasibility studies, and prototype solutions.
• Assist with the creation of automation prototypes.
• Data Analytics
• Utilize data analysis techniques to identify trends, root causes of issues, and measure the impact of process changes.
• Create dashboards to be able to measure acquisition funnel and onboarding Initiatives
• Analyze data to come up with data-driven solutions and improvements in ops processes
• Support in performing analyses to enable data driven decision making
• Process Improvement
• Evaluate existing processes, identify areas for improvement, and analyze performance metrics to understand current inefficiencies and opportunities.
• Apply data insights to develop and propose strategies to enhance processes, increase productivity, and improve quality of acquisition efforts and onboarding processes. Implement process changes and track their effectiveness.
• Lead and manage process improvement projects from inception to completion, ensuring projects are delivered on time, within scope, and within budget.
• Integrate measurement mechanisms to processes for easier data management and monitoring
• Foster a culture of continuous improvement by staying informed about industry trends, best practices, and new technologies. Promote innovative thinking and problem-solving.

Qualifications

What Essential Skills You Will Need

• Bachelor's degree in manufacturing, industrial, electrical, mechanical engineering, or a related field.
• At least 2 years of experience in automation, data analytics, supply chain, project management, or process improvement.
• Proficiency in Power BI, SQL, Python, and a grasp of programming and software development.
• Ability to work with a meet and/on independently, meet recruitment targets, and stay updated on latest technologies.
• Commitment to enhancing technical expertise and knowledge of transport, cars, and the automotive and transport industry.

Additional Information

Life at Grab

We care about your well-being at Grab, here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
• Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours

What We Stand For at Grab

We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.

Company Description
About Grab and Our Workplace
Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Job Description
Get to Know the Team
The Grab Driver Acquisition and Onboarding Department recruits and onboards driver and rider-partners, ensuring a smooth application process and successful setup. They grow Grab and MoveIt's rider base through diverse strategies and collaborate across teams to shape drivers' early lifecycle journey.

Get to Know the Role
We are seeking a dynamic and results-driven Operations Specialist with a keen focus on data, analytics and process improvement. In this role, you will be part of the team responsible for attracting, recruiting, and onboarding new drivers in the Grab/MoveIt platform. This position requires someone who is excellent at designing and executing projects, keen on finding the right processes, tools and technologies to make the work measurable and efficient to further improve the acquisition and onboarding experience.

You will report to our Marikina office 5 days per week, with frequent visits to Spot Activation sites in Greater Metro Manila.

The Critical Tasks You Will Perform

• Project Management and Documentation

• Support in assessing the feasibility and requirements of projects

• Jointly develop project plans related to design, execution and control stages of the project
• Executes in/external projects (including adhoc activities) through a structured and collaborative approach, according to agreed requirements while ensuring flexibility to adapt to in/external factors.
• Escalate and resolve roadblocks when needed to deliver outcomes in a timely manner
• Maintain thorough documentation of processes, procedures, and changes. Ensure all documentation is up-to-date and accessible.

• Develop training materials and conduct workshops to educate employees on new processes and best practices. Provide ongoing support and guidance as needed.

• Cross-functional and cross-vertical collaboration

• Work closely with department heads, team members, and stakeholders to gather requirements, understand challenges, and gain support for process improvements.

• Support designing solutions to complex business problems and gather requirements from relevant partners (direct and indirect stakeholders).
• Foster and strengthen a culture of cross-functional and cross-vertical collaboration on project planning, execution and feedback loops.

• Understand the needs of the business and the design of the software applications being utilized within the company.

• Automation of Manual Processes

• Design and develop software solutions in support of automation software, and serve as a technical resource for the automation team

• Design, develop, test, and deploy software engineering solutions
• Determine and Utilize the right software application to optimize manual work
• Manage automation software development projects, develop and maintain automation software standards, and gather business requirements, perform feasibility studies, and prototype solutions.

• Assist with the creation of automation prototypes.

• Data Analytics

• Utilize data analysis techniques to identify trends, root causes of issues, and measure the impact of process changes.

• Create dashboards to be able to measure acquisition funnel and onboarding Initiatives
• Analyze data to come up with data-driven solutions and improvements in ops processes

• Support in performing analyses to enable data driven decision making

• Process Improvement

• Evaluate existing processes, identify areas for improvement, and analyze performance metrics to understand current inefficiencies and opportunities.

• Apply data insights to develop and propose strategies to enhance processes, increase productivity, and improve quality of acquisition efforts and onboarding processes. Implement process changes and track their effectiveness.
• Lead and manage process improvement projects from inception to completion, ensuring projects are delivered on time, within scope, and within budget.
• Integrate measurement mechanisms to processes for easier data management and monitoring
• Foster a culture of continuous improvement by staying informed about industry trends, best practices, and new technologies. Promote innovative thinking and problem-solving.

Qualifications
What Essential Skills You Will Need

• Bachelor's degree in manufacturing, industrial, electrical, mechanical engineering, or a related field.
• At least 2 years of experience in automation, data analytics, supply chain, project management, or process improvement.
• Proficiency in Power BI, SQL, Python, and a grasp of programming and software development.
• Ability to work with a meet and/on independently, meet recruitment targets, and stay updated on latest technologies.
• Commitment to enhancing technical expertise and knowledge of transport, cars, and the automotive and transport industry.

Additional Information
Life at Grab
We care about your well-being at Grab, here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
• Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours

What We Stand For At Grab
We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.

Company Description

Telecommunications Connectivity Inc. (TCI) is a joint venture company formed by the mobile service providers DITO, Globe, and Smart. TCI serves as the implementing arm for all activities related to mobile number portability service between the MSPs and the mobile number portability service provider or the clearinghouse.

Role Description

This is a full-time hybrid role for a Business Operations Support Analyst/Specialist at TCI. You will be tasked to handle business process engineering and provide operational support for Customer Experience (CX) Management and Mobile Number Portability (MNP) awareness campaign. While the role is located in Makati, some work-from-home flexibility is acceptable.

Core Duties/ Responsibilities:

Enhance and streamline business operations by evaluating current processes, identifying inefficiencies, and designing optimized workflows, leveraging technology and best practices

• Process Analysis
• Process Design and Improvement
• Change Management
• Performance Measurement
• Performance Measurement
• Compliance and Quality:

a. Ensure processes comply with regulations and internal quality standards

b. Participate in audits or quality control initiatives

Required Skills:

• Strong analytical and problem-solving abilities
• Proficiency in process modeling tools (e.g., Visio)
• Knowledge of Lean, Six Sigma or similar methodologies
• Excellent verbal written communication and interpersonal skills
• Project management experience or certification is a plus
• Understanding of BPM Platforms
• Proficiency in MS Office (Excel, PowerPoint)

Education and Experience:

• Bachelor's Degree in Industrial Engineering
• A minimum of one (1) year experience in business process engineering is preferred

JOB SUMMARY

Area Supervisor plays a crucial role in overseeing the performance of franchise locations of company-owned stores.

JOB DESCRIPTION

1. Manages the day to day operations in the company-owned stores.
2. Responsible for delivering results in sales, profit and good service by ensuring that food is prepared and served according to set quality standards.
3. Directs store workflow and continuously checks the quality standards.
4. Ability to multitask while managing the daily operation of the store: stock inventory, people handling motivating and disciplining subordinates, training and developments.
5. Must follow and enforce company policies, procedures and sanitation guidelines.
6. Coordinates and negotiates with other departments to implement marketing initiatives.
7. Leads, guides, trains, evaluates, and properly manages all subordinates and unleashes utmost of their potential.
8. Mediates as necessary when there are customer's complaints or concerns that need reports the findings of the study.
9. Scouts feasible locations to start up new company-owned stores.
10. Spearheads on the ocular of prospect locations for new company-owned stores and reports the findings of the study.
11. Facilitates the construction and other processes related to setting up of company-owned stores.
12. Processes the needed requirements for starting up new company-owned store locations.
13. Maintains the performance of the stores and proposes strategies to strengthen the results.

SPECIFIC DUTIES AND RESPONSIBILITIES

1. Identifies, evaluates, and pursues business opportunities for the Company-owned stores.
2. Reports daily activities by sending summary report as required by the Franchise Relations Manager.
3. Arranges monthly or quarterly meeting schedules with potential leasing partners as necessary.
4. Maintains a database opf existing and potential lessor with list of details and contact information.
5. Schedules a meeting with potential leasing partners to acquire locations and leads the negotiations through presentation of the business.
6. Monitors the performance of company-owned store locations by analyzing key performance indicators (KPI's) such as sales figures, profit margins, customer satisfaction scores, and operational efficiency metrics.
7. Identifies emerging market shifts while understanding competition status in different markets.

QUALIFICATIONS

Education:

A Bachelor's degree in Business Administration, Management, Marketing, Master's Degree holder in Business Administration (MBA) or a similar qualification.

Skills:

Candidate must have excellent communication skills, customer service and leadership qualities.

Work Experience:

At least (3) years related work experience is required for this position.

Previous experience in supervisory or managerial role, preferably within the franchise industry or a related field, is typically required.

Experience in operations management, business development, or franchising is highly preferred.

Job Types: Full-time, Permanent

Benefits:

• Employee discount
• Opportunities for promotion
• Promotion to permanent employee

Work Location: In person

About Quipper:

As the leading all-in-one learning management system, we're on a mission to bring the best education to every corner of the world.

With engaging content aligned with the Department of Education's K-12-approved curricula, we empower every type of learner and make education accessible and exciting for everyone. But we're not just a company that cares about growth and profit – we care about making a positive impact in our community and beyond.

That's why we've created a highly innovative, exciting, and collaborative working environment that fuels our double-digit growth annually. You'll have the opportunity to work with a diverse group of top talent with experience in leading technology and e-commerce companies, including international top MBA grads, ex-Bigtech, ex-FMCG, and ex-Consulting firm leaders.

But most importantly, you'll be part of a team that's passionate about our mission. We believe that education is a basic right that should be available to everyone, no matter where they live or what their background is.

By joining us, you'll have the chance to bring your unique skills and talent to our team and make a real impact on education worldwide.

Apply today and help shape the future of learning with Quipper

Responsibilities:

• One of the key personnel responsible for the day-to-day operations of the organization, whose scope includes Business Governance, Internal Process Implementation, and Document Control.
• System administrator and one of the main resource persons for the company's CRM platform.
• Generate and monitor sales-related official documents (e.g. contracts, agreements, amendments, purchase orders, expenses) in a timely and accurate manner.
• Plan and design operation flow and tools to the company processes.
• Develop and integrate new workflows or modify existing ones related to process improvement and workflow optimization projects to streamline operations.
• Guide the teams to ensure they understand and follow optimized processes, by developing training manuals and conducting training sessions.
• Document, communicate, and implement sales processes.
• Automate work tasks from the different departments, either integrated to the CRM platform or utilizing another software
• Respond to CRM platform and process related queries, troubleshooting potential issues that may arise.
• Support the team to acquire skills for tools development.
• In charge of cascading with the related departments on the compliance of company policies, rules, and regulations.
• Ensure proper organization and storage of digital and physical sales-related official documents (e.g. signed contracts / agreements).
• Measure, evaluate, and report operations metrics.

Minimum Requirements:

• Must have a completed Bachelor's Degree in Business or Operations related course
• Must have 2+ years in an operations or equivalent role and working experience in a fast-paced environment; globally operating tech companies or management consulting is a plus.
• Must have 2+ years of experience in sales process automation (preferably as CRM administrator but not required) and other advanced functionalities.
• Basic calculation skills in a spreadsheet application (e.g. Excel, Google Sheets) is a must.
• Logical and critical thinker, who can devise potential workarounds or solutions.
• Detail oriented, process oriented, and highly attuned to administrative tasks.
• Good communication and interpersonal skills to explain, advise, and coordinate with other departments.
• Proactive and eager to contribute, resilient and highly adaptable to a fast-paced scale-up environment.
• Has great time management skills, and is able to complete tasks / answer inquiries within the expected time.
• Background in CRM Systems, Automation Tools, and Database Management as Administrator / Analyst / Developer.
• Expertise in Programming Languages such as Python, VBA, Javascript, etc., and Data
• Analytics such as PowerBI, SQL, Tableau, etc.
• Competency in Full Stack Web Development, Process Improvement and Quality Assurance.
• Proficient in MS Office or Google Workspace tools.

Competencies:

● Core

• Flexibility
• Initiative
• Self-Learning
• Attention to Communication
• Results Orientation
• Analytical Thinking

● Functional

• Good communication skills
• Problem Solving Skills
• Content-Related Skills
• Project Management Skills
• Content-Related Skills
• Strategic Thinking & Planning
• Data-Driven Mindset

Job Type: Full-Time, Regular

Work location: Hybrid Work Set Up (must be residing in or near Metro Manila)

Work schedule: Mondays to Fridays, with work during weekends or Philippine holidays, if

needed.